Thermo Spa Deceptive Sales Techniques and Poor Quality Product
I met with a Thermo Spa sales representative at my home in 2007, and after much deliberation over the excessive cost of their hot tubs, was made to believe that their brand was top of the line (a "Cadillac", as the salesman put it) and it would be the best for my medical condition. I chose the model I wanted and told the representative that I needed the EXACT dimensions as my deck was being custom built to fit the hot tub (so it would sit below deck). He provided me with the dimensions, which I gave to the construction workers. Finally, it was delivered and it was immediately apparent that the hot tub was NOT the size I ordered. They said it was custom built and there was nothing they could do about it! I had to pay construction workers to come back and alter the size and depth of the hole in the deck so it would fit, including removing and resetting posts that were in concrete.
If that weren't bad enough, I when I met with the salesman, I was specifically told that this "latest/greatest" Thermo Spa tub was low maintenance and required NO changes of filters or cleaning of them, which would save me a lot of money of the long run as compared to other hot tubs. I was thrilled as that was my main complaint with other brands. WRONG! The delivery guys said there was no such thing and they had no idea where the salesman came up with that. You have to purchase only the Thermo Spa brand filters (that are expensive), which must be replaced several times a year. I was also told that the hot tub I ordered came with an ozonator. When I inquired about this, the delivery guys told me that it would cost an additional $700 and that mine didn't come with one!
I called the supervisor of the representative and informed him of all the lies I was told and that the hot tub was built to the wrong dimensions as was shown in the brochure. After much arguing and yelling, they managed to throw in the ozonator to make up for it. This did little to please me in the end though. Since it was custom built, I was stuck with it (or they'd contact their lawyers).
And get this...there is NO DRAIN! I called customer service and, while on the phone, they described where the drain should be located, but I couldn't find it. I had 2 plumbers come out to look at it and both said the same thing: NO DRAIN. I have to use a pump or buckets to empty the thing! So, I called customer service again, and they said we're obviously all blind...but I could pay to have a technician come out and look at it!!
If you are thinking about buying a Thermo Spa, keep this in mind: My parents purchased a hot tub that same year, for HALF THE PRICE...and theirs has lights that change colors (mine has 2 plastic light covers that you have to remove by hand - 1 red and 1 blue), theirs has twice as many jets, and holds 4 more people...and it has yet to break down. As for my overpriced Thermo Spa, 2 of the jets have NEVER worked, and the rubber gasket dry rotted and caused the entire tub to drain and flooded my basement area. Now, the place I ordered my tub from is out of business and there is no one in a 100 mile area to service it!
Deceptive sales techniques, poor quality product, and expensive parts/accessories. That sums up my experience with Therma Spa! I made a promise to the supervisor that I would make sure I told thousands of people what a lousy product they sell. I hope others out there will do the same!