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ThermoSpas

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4.2 out of 5, based on 33 ratings and
37 reviews & complaints.
(855) 912-6134
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ThermoSpas Hot Tub Products, Inc. a division of Jacuzzi Group Worldwide, is a leading provider of custom-built spas for therapy, relaxation and exercise, tailored to customer needs and preferences. We continue to strive day in and day out to ensure that our customers are completely satisfied with their purchase, and continue to enjoy their hot tubs for years to come.
Company Profile
ThermoSpas
10 Research Parkway, Ste 300
Wallingford, CT 06492
1-800-876-0158 (ph)
www.thermospas.com
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StarStarStarStarStarBy -
Rating: 5/51

ARAB, ALABAMA -- ThermoSpas is one of the better-priced hot tubs I found. I also preferred the history of the company and its quality over other manufacturers. With its therapeutic value and for its size, it's something I would choose. It has everything offered such as 172 jets, and multi lights.

However, it's a little hard to sit in the seat sometimes but it's okay. I can deal with that. We get in about every other night as it calms you down a little bit. Overall, you get what you pay for and ThermoSpas is well worth it. I love the hot tub, it's excellent.

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StarStarStarStarStarBy -
Rating: 5/51

TULSA, OKLAHOMA -- I've always had back problems since 1993 and the hot tub from ThermoSpas has been very helpful with it. I did a research on other hot tubs too but to me, the construction, warranty, and the theory behind ThermoSpas were better than any other. Their Concord model was more than what we were willing to spend, but for its features and the capacity for people, it was the best fit for us.

The interchangeable jet was a good feature, and the neck pillow massage was something that we really wanted Also, the variable controls were the main features in it. The warranty was a big factor too. I built my own deck to put the tub on and we're in the tub more than we thought we would be, averaging twice a day. It's relaxing and works out the kinks. This time of year, it's extra good because it's cool here in Oklahoma. When it's cold outside, that's the prime time for getting in a hot tub. You can't beat it.

The salesman who came out was helpful in getting the specifications on the hot tub that I needed, as far as empty weight and in full weight once the water was in it. I contacted him a couple of times as well, leading up to the delivery day while I was building my deck. Then the delivery guys who came out did a great job and got it right where I wanted it. We have recommended ThermoSpas to friends of ours that we've had over that don't have hot tubs.

However, I was having a little trouble with getting the water chemistry balanced with alkalinity and the pH. I talked to the reps of ThermoSpas and they were very helpful and the fact that you could call and actually talk to somebody was a bonus. But they don't have a showroom and they don't sell at the state fairs, so I ended up taking the water samples to the location that I buy my pool chemicals from and they helped me straighten things out. Also, the chemicals that I use in my pool are not the same chemicals that we use in the hot tub so it's been a learning curve.

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Thermospas: Choice to Consider
StarStarStarStarStarBy -
Rating: 5/51

WALLINGFORD, CONNECTICUT -- My review reflects my personal experience and that experience is limited to the State of Florida. I searched and read many options before buying a hot tub. The Thermospas Park Avenue Diamond was not the cheaper, or the cuter, or the bigger. However, it is all about what amount you can spend and what your expectations are. Today, after the first 2 electric and water billing statements and many immersions in this hot tub I am ready to tell my story. In simple words, you will not regret a minute (or a dollar) spent in this equipment.

Yes, it is not the lowest price in the market, but you get a way better finished product with a touch of elegance and distinction that is lacking in competitors offering lower prices. One vendor told me when I asked "how many pumps were powering the jets" that I only need one "strong pump" and merely 21 jets to experience the full effect of massaging and waves in the water. It may be true. But, today I wish I could invite this same vendor to experience a moment of 4 pumps and over 100 jets in my hot tub. The Park Avenue Diamond is by far one phenomenal experience in that respect.

The hot tubs are probably design with cold weather places in mind. So having one in Florida is a little challenging during Summer when we all want to get in cool water to refresh. That is a downside. Something as simple as a chiller (like the one in fish tanks) that owners can switch with the heater as appropriate is sufficient. The alternative to that is buying ice bags and dumping those in tub until it reaches the desired temperature.

The good side of it is that Thermospas have an excellent isolation; that plus the ambient temperature will take care of the heating situation in winter or during nights if you are like me who enjoy the hot tub mostly after the night has fallen. This feature helps a lot with your bill. Maintenance is an issue with Thermospas or any other brand (I am afraid). You need to put a little bit of money in a few chemicals, patience and quite some time. The end-result is totally worthy.

Then, my final advice is this: hot tubs come in different prices and style. But $4,000 is as much money as $15000 for the family economy. Spend in something that is good looking, proven quality, less chances for breakdowns and what is most important sure to deliver a great experience. I would definitely recommend Thermospas Park Avenue in Diamond trim. Enjoy yourself!

Company Response 06/05/2017:

Thank you for your feedback! We work hard to provide quality hot tub products and it's always great to hear when a customer feels that they have received an excellent value. Best wishes for a continued great experience!

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Very Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My spa was delivered with scratches and blemishes. No response from Thermospas other than demanding balance I owe. Threats of legal action but no discussion of how we can settle - I want a new unblemished tub, but this request results in total silence from them. Spa was delivered damaged Nov 2016. Only one response from them in March threatening legal action. No in April they have turned case over to a collection agency. Never buy a tub from this company!!! Totally pathetic!!!

Company Response 05/04/2017:

Hello, I am very sorry to hear about the issues you've had with your hot tub. I would like to put you in touch with a Service Manager who can help. Can you please reply with your name, phone number and email address? ~ Elle, ThermoSpas

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StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

WELLINGTON, FLORIDA -- When the reps from ThermoSpas came here, I told them that if they could get the monthly payment to $200 a month, I'd take their offer. They got there so I bought the hot tub. It wasn't the greatest sales pitch in the world but the sales guy knew the product. However, I'm a little annoyed that since it's been here, nobody's called to see if it worked after I installed it. The spa never gets lower than 102 even if it's on 99 and I want to know if that's normal. And they gave me the wrong steps and the steps are falling apart. Also, when I call them on a weekend, they're closed which does nobody any good.

It's a $12,500 spa and I could've went to the hot tub show and got one for $4,000 or $5,000 for the same thing. The guarantee was that it was supposed to be so great but the customer service annoys me. They know how to take my money but don't know how to give me service afterwards.

Company Response 05/04/2017:

Anthony,
Thank you for contacting us about the issues you are having with our customer service department. I would like to put you in touch with a Service Manager. If you could please privately reply with an email or phone number we can get you connected with someone immediately. Thank you, ~ Elle, ThermoSpas

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StarStarStarStarStarBy -
Rating: 5/51

FORT MYERS, FLORIDA -- ThermoSpas is a good spa. It's of decent quality and it has lots of good features. But, I broke part of the panels around the side of the spa when I was putting it back together. But they've sent me replacement parts right away, so it was fine. I also had some broken jets, but so far, ThermoSpas seemed to be pretty responsive. So now I'm just waiting for a technician to come out and look at it.

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StarStarStarStarStarBy -
Rating: 5/51

PORT SAINT LUCIE, FLORIDA -- The ThermoSpas tub that I had before lasted and because of the way they were made, I decided to get another one. Their crew then came and installed the tub and I got the electrical hooked up to it.

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StarStarStarStarStarBy -
Rating: 5/51

OLD CHATHAM, NEW YORK -- My father had bought a ThermoSpas tub 15 years ago and we enjoyed sitting in it, so we decided to buy one, too. Their service has been fantastic. I wanted to get a couple of extra filters and I had one jet that was bad, so I talked to the two service guys and they were wonderful. They sent the parts right out to me. Plus, when I was going to take the water out of my pool and throw it, the guy told me, “No way.” He then told me how to do it and it was perfect. He was really good.

I have back and neck problems but the tub soothes it by far and it works really good. The two seats we have are with the therapy jets. I turn them wide open and just relax for half hour. Also, my wife, Sally has shoulder pain because she works on a computer all day long but now she sleeps so much better.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PELL CITY, ALABAMA -- My wife has rheumatoid arthritis and bad shoulders, and the tub from ThermoSpas helps her. However, I could've bought four of the other spas for what I paid for this tub. Also, they gave me test strips that didn't work. We never could get the chemicals right. They got us checking and we had to go buy some more. And then I found out when I went to a pool company, all the test strips were bad. And because of the test strips, we used a couple of $100 worth of chemicals we didn't need to. Aside from that issue, it also seems like the motor on the tub is getting louder.

Company Response 06/19/2017:

Hello Danny, I am following up as the calls from our service manager to the phone number on your account have been unreturned. If you would like to speak with someone you can call our Consumer Services department at 1-888-743-8121 or simply reply to this message with a different number to contact you by phone. Thank you! ~Elle

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StarStarStarStarStarBy -
Rating: 5/51

BURLESON, TEXAS -- I called ThermoSpas and their sales guy called back. He made an appointment and we talked about what they had. They sent me some literature and I looked it over. I've owned a spa years ago so when I looked at the literature, it was a decent quality spa. It was easy doing business with him. He was fairly new on the job but he was very professional. I called him later after the sale and everything was okay. The financing that was offered was good. The whole experience was really easy and it went well.

Before it was delivered, I called a couple of times to talk to the delivery team and nobody ever answered the phone. And, one time, they didn't call back so I had to call again. I wasn't pleased with that. But, eventually, I got a call back. The delivery was nice. Two guys showed up and the senior guy seemed very knowledgeable and experienced. He gave me a couple of tips on chemicals, etc. They brought it in and I had everything ready. They rolled it into the backyard and got it set up. Later that afternoon, I had my electrician here and we had the thing hooked up within an hour. We filled it up with water and it started right up. Everything went really easy.

However, the spa tripped the breaker two or three times this weekend. It didn't seem to want to reset but now, all of a sudden, it seems to be working. So, I've got to talk to the technical people to try to figure out what happened. Other than that, it's nice to have this in the evenings when we're tired, and when our back hurts. In fact, we use it several times a week.

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