WELLINGTON, FLORIDA -- When the reps from ThermoSpas came here, I told them that if they could get the monthly payment to $200 a month, I'd take their offer. They got there so I bought the hot tub. It wasn't the greatest sales pitch in the world but the sales guy knew the product. However, I'm a little annoyed that since it's been here, nobody's called to see if it worked after I installed it. The spa never gets lower than 102 even if it's on 99 and I want to know if that's normal. And they gave me the wrong steps and the steps are falling apart. Also, when I call them on a weekend, they're closed which does nobody any good.
It's a $12,500 spa and I could've went to the hot tub show and got one for $4,000 or $5,000 for the same thing. The guarantee was that it was supposed to be so great but the customer service annoys me. They know how to take my money but don't know how to give me service afterwards.
FORT MYERS, FLORIDA -- ThermoSpas is a good spa. It's of decent quality and it has lots of good features. But, I broke part of the panels around the side of the spa when I was putting it back together. But they've sent me replacement parts right away, so it was fine. I also had some broken jets, but so far, ThermoSpas seemed to be pretty responsive. So now I'm just waiting for a technician to come out and look at it.
OLD CHATHAM, NEW YORK -- My father had bought a ThermoSpas tub 15 years ago and we enjoyed sitting in it, so we decided to buy one, too. Their service has been fantastic. I wanted to get a couple of extra filters and I had one jet that was bad, so I talked to the two service guys and they were wonderful. They sent the parts right out to me. Plus, when I was going to take the water out of my pool and throw it, the guy told me, “No way.” He then told me how to do it and it was perfect. He was really good.
I have back and neck problems but the tub soothes it by far and it works really good. The two seats we have are with the therapy jets. I turn them wide open and just relax for half hour. Also, my wife, Sally has shoulder pain because she works on a computer all day long but now she sleeps so much better.
PELL CITY, ALABAMA -- My wife has rheumatoid arthritis and bad shoulders, and the tub from ThermoSpas helps her. However, I could've bought four of the other spas for what I paid for this tub. Also, they gave me test strips that didn't work. We never could get the chemicals right. They got us checking and we had to go buy some more. And then I found out when I went to a pool company, all the test strips were bad. And because of the test strips, we used a couple of $100 worth of chemicals we didn't need to. Aside from that issue, it also seems like the motor on the tub is getting louder.
BURLESON, TEXAS -- I called ThermoSpas and their sales guy called back. He made an appointment and we talked about what they had. They sent me some literature and I looked it over. I've owned a spa years ago so when I looked at the literature, it was a decent quality spa. It was easy doing business with him. He was fairly new on the job but he was very professional. I called him later after the sale and everything was okay. The financing that was offered was good. The whole experience was really easy and it went well.
Before it was delivered, I called a couple of times to talk to the delivery team and nobody ever answered the phone. And, one time, they didn't call back so I had to call again. I wasn't pleased with that. But, eventually, I got a call back. The delivery was nice. Two guys showed up and the senior guy seemed very knowledgeable and experienced. He gave me a couple of tips on chemicals, etc. They brought it in and I had everything ready. They rolled it into the backyard and got it set up. Later that afternoon, I had my electrician here and we had the thing hooked up within an hour. We filled it up with water and it started right up. Everything went really easy.
However, the spa tripped the breaker two or three times this weekend. It didn't seem to want to reset but now, all of a sudden, it seems to be working. So, I've got to talk to the technical people to try to figure out what happened. Other than that, it's nice to have this in the evenings when we're tired, and when our back hurts. In fact, we use it several times a week.
KISSIMMEE, FLORIDA -- We watched the ThermoSpas infomercial and liked the sound of the overall quality of the hot tub, that it supposedly needs less maintenance and we'll be able to kind of customize the jets in the tub whatever we wanted. The main selling point of the Manhattan model that we got was the wave action in the lounge chair portions of it.
We had to call ThermoSpas a couple of times because we had a couple of misunderstandings and there were some things that we couldn't figure out how to work. And the last time I talked to a guy on the phone, he was really helpful.
However, the hot tub was delivered the day before I went in for neck surgery so it was a frustrating experience for me. I have yet to be in it because I wasn't allowed to go in for three weeks. I've only stood in it up to my knees. Then my wife had surgery so she was in it for about a week and loved it. So the only person in my house who's used it is my son and his girlfriend and they seem to like it. Also, when the technicians were installing it, they ordered replacement panels and strips because some of them got banged up during installation. But I haven't seen those yet.
DISCOVERY BAY, CALIFORNIA -- We got a hot tub from ThermoSpas because it had more bells and whistles and things that we were looking for, and more of the therapeutic features. We chose the Manhattan model because of the jets and since it has helped more people. My husband was here during the installation. The company had to bring the tub in with a crane and was delayed for three hours. But besides that, it was okay and went well.
We're thoroughly enjoying our ThermoSpas hot tub. However, we're having a little trouble in getting the tub balanced with the chemicals. We had to take some samples to Leslie's Pool which is close by because my husband was having some issues with a lot of itching on his legs. ThermoSpas don't follow through very well. After they delivered the tub, they didn't call to ask us any questions. We've had to figure things out on our own, which is not a good thing.
Sandy, Thank you for your feedback. I'm sorry that we didn't provide the post-delivery answers you were looking for. If there is anything we can do to help please reply to this message with your contact information of you would like us to give you a call. Otherwise, our Technical Service team is available at 1-800-833-7727 to assist with most questions. Very best, Elle, ThermoSpas
SAN MARTIN, CALIFORNIA -- It hasn't been very long since we purchased our hot tub from ThermoSpas. The installation date was June. I wish I had a hot tub prior to this, but I didn't have one. Their product's quality and specifically the healing spa were why we went with ThermoSpas. We wanted a healing spa because of my mother-in-law. Our in-laws live with us and my mother-in-law has some pretty bad back problems. She had tried using a spa while they were out on vacation and she actually slept through the night without any back pain. So, basically that was the impetus for us to get out and figure out how we can get one at home.
We did a Google search, found ThermoSpas, got a quote, and went with them. They're not the cheapest out there, but you do get really high quality, good customer service, and you need to be on your salesperson in order to get a decent deal. I've had interactions with the delivery folks and spoken a couple of times to some of the coordinators, one at the warehouse in Sacramento and then one at the customer service line to check on the order status.
Interestingly, the hot tub is having an impact across our extended family because we agreed that all of our family meetings from now on are going to be in the hot tub since we were a bit more relaxed in doing this, and could chat and all that. Moreover, it's been a great tool for me personally because I'm a crossfitter and active recovery entails moving around, but also doing heat treatments in the spa is actually very beneficial and helps with my recovery from workouts.
WATERLOO, ALABAMA -- It's about two months now that we've had our ThermoSpas hot tub. It's been good with ThermoSpas. I've used the hot tub a bunch of times since it was installed. It helps me sleep when I get out of it. The ThermoSpas team were friendly and able to answer all of our questions when we first started to call them.
But the only thing is they sent out the wrong top. We told them we wanted to open the other way, and so they sent us another top that opens in the other direction. Now I'm going to have to figure out how this thing goes on there to lift the top back. One person could open this top and flip it back. They've got all the hardware lying here, but I don't have any way to show me how that thing goes on there. Although I had read on how that thing goes on there, I hadn't looked at it that close. I figured when they sent that other top that they'd be calling us about when they could come out and put this other top on, but nobody has called or checked yet.
Did you ever get the issue with your hot tub top figured out? If not, please give our Technical Support Team a call at 1-800-833-7727 and we'd be glad to help.
Enjoy your hot tub! ~ Elle, ThermoSpas