SAN ANTONIO, TEXAS -- Signed up for Time Warner Cable back in December 2009. When the order was placed I was told the charge for internet would be $24.95 question if their would be any other charges for the installtion. Was ... read full review1 Replies - Latest reply on 01/17/2012
Time Warner is driving me insane!!
CAROL STREAM, ILLINOIS -- For the last three months, I have received no less than six pieces of mail a month and up to 10 phone calls a day from Time Warner begging me to bundle my service and sign up for home phone service. ... read full review22 Replies - Latest reply on 11/20/2010
Site Survey Delay? What Gives?
WURTLAND, KENTUCKY -- TWC is unfortunately the only Internet service provider available for our area, since I live in a part of the country where the phone lines are so old, they do not support DSL yet. I'd gladly use slower ... read full review
"My mailbox is full"
COLUMBIA, SOUTH CAROLINA -- I call them and get sent to the Philippines. The guy there tells me he will get back to me. I wait a half hour and then a lady breaks through the water music and says, "may I help you." She has no clue ... read full review1 Replies - Latest reply on 06/08/2008
RICHLAND, INDIANA -- I call to get cable hooked up. I've had their internet for 6 months now. Not to many problems with it after getting the first few bills straightened out. I made the mistake of setting up a auto pay ... read full review2 Replies - Latest reply on 10/31/2007
TWC Is Just Money Hungry
MILWAUKEE, WISCONSIN -- In these hard times for everyone do you think that big business would be a little understanding, you know in all that we the people just got done giving dozens of them billions of dollars so they, the ... read full review22 Replies - Latest reply on 06/26/2013
I Need My Account Number..
RALEIGH-DURHAM, NORTH CAROLINA -- At Time Warner's urging, I gave up on paper bills. I could pull up my account online and then pay through my bank's Bill Pay service. Then Time Warner changed their policy and made it necessary to get ... read full review6 Replies - Latest reply on 06/03/2009
Time Warner - False Advertising
MENTOR, OHIO -- Time Warner advertised a bundle with home phone, basic cable, and internet for $89.99. As the customer service representative spoke further, more added fees continued to mount. There was a monthly fee ... read full review8 Replies - Latest reply on 10/11/2013
Unethical contract and threats
I contact Time Warner Cable to connect a home-based business/personal internet service. My residence was zone both residential or commercial. I resided there and obviously requested residential service ... read full review7 Replies - Latest reply on 01/19/2014
Nothing but a SCAM
45014, OHIO -- I called in to inquire about a bundle package with Time Warner Cable and the rep was very nice and after 45 minutes she set me up with a bundle consisting of select on-demand channels, in state phone ... read full review2 Replies - Latest reply on 07/21/2013
TWC Charging Porn To My Account
LOS ANGELES, CALIFORNIA -- My annoyance with TWC goes back 2 years. I don't know why I'm still with them. Anyhow, 3 months after we hooked up our cable, I noticed my bill was about 40 dollars higher than normal. Looking over the ... read full review39 Replies - Latest reply on 06/27/2011
APPLETON, WISCONSIN -- I have been trying to get a refund on my account since 1/19/13 . I set up cable service in my dad's nursing home where I was the responsible party but the service address was his nursing home. I cancelled the service and returned the equipment 1/19/13 and was told it would take 4-6 wks to get a refund on the account. After 4 calls, I still do not have the refund. I was told a check made out to my dad, not me, the account holder, was returned undeliverable April 30. The check was supposedly sent to my home address. I have been receiving mail addressed to my dad with my home address for over a year without any problems as I was his power of attorney before he passed away 1/30/13. I asked to speak with a complaint dept and was told there is no complaint dept but I could write a letter to the Milwaukee address.
TWC does not respect their customers, empower their call center agents or believe in first call resolution. The customer service they provide is a joke. It is sad that the are the only cable option in our area besides satellite TV.