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Time Warner Cable - Page 4

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173 Reviews & Complaints
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Complete Garbage
Posted by Joshwike on 12/09/2013
OSHKOSH, WISCONSIN -- I have been a customer for several years seeing its the only high speed internet available. They promise 50/5mb when your lucky to get 7mb after 5pm. Pink rates are in the 50 to 100s. I call and call. They come out, do nothing saying its all fixed. I'm [an] IT professional and I know when I'm being told garbage. They won't refund the money for bad service. Won't fix the service. Then they over charge my card $200!! Worst service ever. I do not recommend it to anyone.

     
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One More Call To Someone Without A Clue!!
Posted by SUSAN.L.CHANEY on 12/04/2013
NORTH RIDGEVILLE, OHIO -- After spending 45 minutes just trying to get through to the technical support number I spoke with a person who barely spoke English. I explained they were having problems with their phones, she says "its the queue". Giving that argument up, I explained I have not been getting channels I am paying for, and for a while. She says, as they all do, I will reset the box. I had already reset the box many times, but she insists.

She sends a signal and nothing happens! She asks if my cable box is CONNECTED!!
I'm sorry but I can not talk to their technical support people. The arrogance and stupidity of their scripted messages is too much to listen to.
     
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Delayed Technical Service Despite Live Wire
Posted by Welshcolumbus on 12/02/2013
YOUNGSTOWN, OHIO -- My elderly mother's TV cable collapsed due to heavy ice on the Saturday following Thanksgiving. Despite the fact that she placed three calls (all to outsourced workers), no appointment was made with a local technician, even though each representative had indicated that she would receive prompt service within 24 hours. I finally spoke to a representative by phone on Monday afternoon, and I was informed that no appointment had been made, despite the earlier phone calls. The representative went on to explain that a technician would not be available until Wednesday morning--even though a live cable wire was lying in the middle of the street. Finally, my mother was able to reach a domestic representative of Time Warner, who expressed concern that the severed cable was lying in the middle of a residential area. This representative indicated she would send a technician to the site immediately. My question is, how did such a potentially dangerous situation persists for so long, despite numerous phone calls to company representatives?
     
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Posted by Slimjim on 2013-12-03:
I don't think cable wires carry any potentially dangerous energy., so I'm guessing it wouldn't be something that may warrant an emergency response.
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Huge Hassle to Cancel Service
Posted by Daniella.aburtovalle on 11/30/2013
SCHENECTADY, NEW YORK -- After 2 years, I need to cancel my internet service. Time Warner puts you through a convoluted phone labyrinth on which when you finally make it to the right representative, the call fails. It has been 4 times of phone failures, pretty sure they just hang up on you. I've wasted an hr trying to cancel so far:

The conversations I had with the representatives were full of questions and misleading initiatives to prevent you from canceling the service. They unreasonably believe that you are asking their permission to disconnect- someone should explain them that we customers have the right to end the service we don't want to pay anymore. Period.

Time Warner - this is so not the way to retain customers. Everyone out there watch out! I certainly will never trust Time Warner and spend my money on their services.

     
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Posted by Daniella.aburtovalle on 2013-12-01:
Thanks to the Spanish customer line, I was finally able to talk to a reasonable agent that cancelled my service. The English speaking reps should learn something from their Hispanic counter parts!
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If You Have a Problem With Billing, You Are Screwed
Posted by Yapster495 on 11/16/2013
CINCINNATI, OHIO -- Since the first day when the cost of my phone service was quoted as $19.99 per month with no hook-up fee, my bill has been a mess. The first month I was billed $165.48! When you call, you cannot get past the low-level representative who is speaking to you from overseas. They have no power to correct your bill, nor transfer you to anyone who can. I have spent hours on the phone with them trying to get someone to fix my fairly straight-forward billing errors.

Bottom line: I would NEVER get mixed up with TWC again and recommend strongly that others avoid them.
     
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Worst Installation Experience
Posted by Primetherapy on 11/08/2013
FOREST HILLS, NEW YORK -- I just switched to Time Warner only because they have an international channel that no one RCN doesn't have. This has been a night mare... They have on time guarantee for the technician appt. All they Thr they game the run around, never showed up. the following day, came late again, didn't switch the modem and router from RCN. I asked the technician if they don't use their own modem and router and he said that the equipment is mine an everything stays the same. Today I called RCN to find out what need to be done to return their equipment, and I find out that the router an modem belong to RCN!!! So, TWC is charging me rental for a modem that is not theirs!!!!

Now it would be the 3rd day in a raw that I would need to wait for a technician.
They make you wait on the phone for a moment every time your call, the moment lasts an average of 25-35 min. When you ask to speak to a supervisor, you get the run around, until finally you reach someone in India who has no authority to give anything but apology....
     
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Sneaking Higher Prices
Posted by Perrittsarah on 11/05/2013
DARLINGTON, SOUTH CAROLINA -- Since January 2012 until now (November 2013) my bill has been steadily climbing - it is $2.31 higher in 11 months! What a sneaky business Time Warner is. One month it jumps 5 cent and then $2 JUNK LIKE THAT. Don't think one penny is not a lot for them. Figure the millions of customers that is paying ONE ------ PENNY MORE A MONTH, HOW MUCH THAT IS just for a month. I am fixing to drop TWC.

I am on SS but still other people with work incomes have to pay these increases also. People need to check that bill and stop this automatic withdrawal until YOU SEE YOUR BILL.
     
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Posted by jonthethird on 2013-11-08:
I would suspect most of that increase has gone into the pockets of the programmers, not Time Warner. Everytime a basketball player gets a 50 million dollar contract, ESPN charges another nickle per subscriber. Like the new programming on AMC? AMC has to raise prices to pay for it
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Every Customer Rep Tells You a Different Thing. They Will Fight With You to Prove They Are Right.
Posted by Mightym0729 on 10/28/2013
LEETONIA, OHIO -- I have had ongoing issues with Time Warner Cable. It has only been only over the last year. They will fight with you even when you are trying to get something corrected. They have bad notes written about me from bad customer service reps. I started getting ill on the phone from them fighting with me...they raised my rates and denied it. They talk to you like you are stupid. I already cancelled my television now I am looking for an internet service.

     
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Time Warner Helps Terrorist Outlet
Posted by Jeff_randall66 on 10/25/2013
CINCINNATI, OHIO -- WOW, has Time Warner lost their minds??? I mean I understand that Al Jazeera has deep pockets so I'm sure they paid TW a ton of money. But to put a blatant America hating network on their service? Then to turn down an American loving network like the Blaze. Do you see a problem here??? Insanity. Did they just ignore all of the harm they did during the Gulf War? If I could get another good Internet provider I would go back to DISH in a heart beat. Shame on you Time Warner.
     
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Posted by BigAl on 2013-10-25:
I do not think that Al Jazeera paid Time Warner to have their network included in their programming. It was probably just the opposite. If you do not like the network don't watch it. I have found some of their programing very entertaining
Posted by MikeBrady on 2013-10-30:
Good to see that you have strong principles. Just not strong enough to cancel the service.
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Nightmare Very Rude
Posted by Mike.kieferpmk on 10/19/2013
False billing, stating that I didn't turn in 2 boxes that was returned. Time warner refuses to resolve any issues. Rude customer service. I will do without before ever doing business with time warner. Unfortunately this reflex my credit.
     
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Posted by jonthethird on 2013-10-22:
Did you get a reciept when returning the boxes?
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