TiVo - TV OUR Way
LOS ANGELES, CALIFORNIA -- I have been a subscriber to TiVo's service since 2001, and I would have considered myself one of their greatest advocates . . . until recently. Now, I am fast becoming one of their greatest detractors.
I ... read full review2 Replies - Latest reply on 10/17/2012
ALVISO, CALIFORNIA -- First off let me say that I really liked my Tivo service and I didn't have many complaints other than just normal hiccups from time to time, but overall very satisfied.
However my roommate who actually owned the box just moved out and so I wanted to cancel the service. Should be a snap, right? Nope. Can't do it online, you must call them to cancel. And wouldn't you know, you can only cancel between 8 and 5. (Not exactly 8-5, but close to normal business hours) I had the feeling that they were just trying to make it difficult to cancel thinking that if I was trying to do this a day or two before my bill was due they'd push me over into the new month before I got around to it. Just [snip]ed me off.
Now maybe it's just a way to save money and only have one or two shifts of operators, but I have no idea why I can't cancel online. I think I'm probably annoyed/angry enough that while I was considering getting my own Tivo box and a new subscription there is no way in hell I will now.
Doesn't work with Comcast
ALVISO, CALIFORNIA -- My TV HD and Comcast do Not work reliably. The TV HD unit with a Comcast Motorola cable card loses signal about once a week requiring a hard reset of the unit to regain signal. I have called TV several ... read full review3 Replies - Latest reply on 11/30/2010
I igned up for Tivo's month to month service, specifically because it said no commitment. My account still says on it no commitment. I called to cancel because my service does not work, and it doesn't record. When I call to cancel they said that by "No Commitment" my service plan meant "no commitment AFTER a year long commitment." That they were sorry they made the mistake of putting "No Commitment" on the account, but that that was "no more dishonest than what cell phone companies do." Tivo is pulling a classic bait and switch, call it "no commitment" even though they ADMIT that it is in fact an iron clad commitment to their service. Their early termination fee of $200 was more than the ENTIRE year long plan that THEY signed me up to. To them NO commitment means thats your plan after a commitment. I was ripped off. 2 Replies - Latest reply on 07/03/2009Add reply
Tivo Stole From Me
I'd had a TIVO for 6 years when it quit. I called and ordered a new one and cancelled the old one. Like some of you I didn't check my credit card statement for several months and then last month I saw ... read full review3 Replies - Latest reply on 11/11/2011
TiVo Service Rip-Off
My first mistake was purchasing a Humax TIVO/Video recorder combo a few years back, my second mistake was purchasing the lifetime subscription. All in all my initial investment was about $800.00 for both. ... read full review
TiVo Series 3 - The Truth Is Out There
NEW JERSEY -- Like many others - I was delighted with my Series 3 when I bought it in late October 2007 - with the original hefty pricetag. Despite some initial install problems (cable company at the time not comprehending ... read full review
Unethical Business Practices
We purchased a Series 2 TV a few years ago with a lifetime service contract. Then, last year, we upgraded, for some hundreds of dollars, to a new TV HD box with yet another lifetime service agreement. ... read full review
MASSAPEQUA PARK, NEW YORK -- My Tivo dual tuner with lifetime service will no longer tape 2 shows at once. (Whole reason I bought it). When I called TV I was basically told oh well.....
4 Replies - Latest reply on 12/12/2008Add reply
I explained that I could understand the need to purchase a new BOX (cable card ready) but I wanted my lifetime service transferred. To date I have gotten nowhere. I'm sure I'm not the ONLY person with this issue.
I have written to TV headquarters in both California and New York City. I have spent a LOT of time with TIVO's extremely poor telephone "support". I just mailed away follow up letters to TV and also Consumer Affairs this time.
I only hope many more people press this issue.
Let me start off by saying I have been a loyal customer of TIVO since 2006 and have gone to battle many times with friends, co-workers and even strangers, making strong justifications that TIVO was worth the extra cost. Not anymore. The box I purchased back in 2010 has been acting up, so I called customer service to see if there was any cheaper options for longtime customers to purchase the Roamio than the big bucks listed on the website. I was told I could get a whopping $20 of the cheapest $199 option but that there were no other discount or upgrade options for the mid-grade or high-grade Roamio boxes. I spoke to the CS agent about cancelling my service and she seemed to think that was ok and didn't care either way. Is this really how TIVO thinks it's going to keep customers now that they have all this competition? I am sorely disappointed in my interaction with this company today... and will be cancelling my service.Add reply
JERSEY CITY, NEW JERSEY -- I purchased DVR F481 in December 2009. I upgraded to DVR 45C8 in November 2009 but failed to cancel the old service because it wasn't clearly apparent to me that upgrading to a new device would mean to cancel service on the old. I discarded DVR F481. Then in 2011, I upgraded again to DVR 7D92 and discarded DVR 45C8, again not realizing that I needed to cancel the old service.
So as of today, I have paid TIVO close to $1,330.56 in service fees of old devices that were discarded. Yes, you have a policy to call to cancel, I understand that now, however it is not a logical process nor did any of the written material stress this point. From a customer service perspective, TIVO should have offered me either to credit my account or reimburse me the service fees, but you have refused. I also found many other former customers complain about this practice. Some even called to cancel old devices but the cancellation didn't go through and they were subsequently charged for months of service. That says to me that TIVO is ok with making sure people keep paying them for service that they can't even use. Beware.
TiVo undertakes deliberately deceptive business practices. If you can avoid it, DO NOT SIGN UP FOR TiVo! They continue to bill you for old TiVo units, even when you had to buy a new box because of an incompatibility issue that is their fault. Unless you specifically say the words "Please cancel the old service," they'll just double bill you. When you call customer service, you get a different answer to your questions every time. Sometimes you can't use a TiVo-issued gift card (for no reason), other times you can. Sometimes they'll tell you that you'll get credit for the double billing, and a supervisor will call to confirm. But the supervisor won't call. And when you call back, they'll deny the refund promised.
THESE PEOPLE ARE EVIL AND NEED TO BE STOPPED!
STRATFORD, CONNECTICUT -- We called to cancel service and they said we can continue service for $1.99 per month, so my wife said ok since we will be moving and might use our box again. A few days later, a charge for $200 shows up on our debit card. We called to get it reversed and they said yeah, sure, sorry about that. That was 2 months ago and they still have not refunded our money. We call every few days to complain and they tell us the payment is stuck at 'the bank'. For 2 months. They are obviously lying. They are thieves, nothing more.Add reply
TiVo will not work well with antenna
TiVo is supposed to be a personal DVR to work with antenna as well as cable TV. We purchased it to work with antenna and have had trouble with it since we plugged it in initially. I called TiVo customer ... read full review
Poor customer service
I've been a loyal member for 4 years and when I moved I decided to go with another service provider. I called TiVo to cancel my service and after stating that I just wanted to cancel my service and not ... read full review2 Replies - Latest reply on 05/16/2011
TiVo - Avoid them.
I owned an original Philips TiVO back when they first came out, and really loved it. When the HD units came out, I waited to get one forever, and finally when they had a special on refurbished units I ... read full review
TiVo has always been there when I needed them, they have a phenomenal service. They have a reasonable contract, and only want what was promised they don't have ridiculous Early Term Fee's, and every time I call they remind me why I've been a customer for over 9 years. I will never waste my money renting a wannabe digital VCR the cable companies call a DVR. I truly believe TiVo is the google of television, it has revolutionized the way I watch TV. 1 Replies - Latest reply on 07/24/2010Add reply
Get DVR from your cable company!!! My family got TiVo a year ago and it broke RIGHT before the warranty ended. Then we ordered a new one after the warranty expired and we had to pay for it. The new one was broken also so we returned it, but we forgot to take these things called cable cards out that you have to pay for to get cable for your TiVo. When we got our new TiVo and the cable cards back it still didn't work. Its just a huge pain, I memorized the TiVo help line phone number, I've called so many times. Just get DVR.Add reply