I igned up for Tivo's month to month service, specifically because it said no commitment. My account still says on it no commitment. I called to cancel because my service does not work, and it doesn't record. When I call to cancel they said that by "No Commitment" my service plan meant "no commitment AFTER a year long commitment." That they were sorry they made the mistake of putting "No Commitment" on the account, but that that was "no more dishonest than what cell phone companies do." Tivo is pulling a classic bait and switch, call it "no commitment" even though they ADMIT that it is in fact an iron clad commitment to their service. Their early termination fee of $200 was more than the ENTIRE year long plan that THEY signed me up to. To them NO commitment means thats your plan after a commitment. I was ripped off. 2 Replies - Latest reply on 07/03/2009Add reply
I have had TV service since 2002. I am now on my 4th tivo. I received the TV in November of 2008 but did not use it or set it up until April 2009. I had a serious problem that required a replacement of the unit in June 2009. After being informed by their agent that my warranty did not start until April when it made its first call in I had 90 days from then for free replacement if the problem occurred again. It did and when I called the next day I was informed that the info he gave me was wrong and that I would have to pay 50 dollars plus ship the unit back at my own expense and wait 7 to 10 days after that to get a refurbished unit with only a 90 day warranty. Remember, this is a 600 dollar unit and my fourth one at that. my original warranty would have expired in November even at their revised start date, now it expires in September. I have been very pleased with TV for seven years but I will change as soon as there is an alternative.Add reply
In Feb 2009 my TV DVR stopped changing the channel on the Direct TV satellite box. I spent hours on the phone with both companies but there seemed to be no solution. TV had me purchase a IR booster from Radio Shack but that did not work. After trying to use a TV that didn't work for four months I finally called to cancel my service ($12.95 a month) and they told me I had a contract for another year and I would be billed $150 if I cancelled. Since their product does not work it seems odd that I have to continue paying for nothing. This company is not service oriented, has poor quality control and is losing customers rapidly.
1 Replies - Latest reply on 06/02/2009Add reply
They actually said that if I had called and complained often they would have cancelled my contract.
It took me 4 months but VISA gave me a full refund for the defective equipment that TV tried to sell me.
1 Replies - Latest reply on 03/14/2009Add reply
Beware if you buy any equipment from TV and it does not work out of the box they will try to screw you out of your money.
This is a dishonest company and will go out of business soon.
TiVo Series 3 - The Truth Is Out There
NEW JERSEY -- Like many others - I was delighted with my Series 3 when I bought it in late October 2007 - with the original hefty pricetag. Despite some initial install problems (cable company at the time not comprehending ... read full review
These TV service reps have an incentive to do anything they can to force you to add services. I had a representative add one year prepaid service to an old inactive TV that was on my account without telling me. Then when I realized that I was got an extra charge on my credit card I tried to get a refund and they would not refund even though they acknowledged that the TV was not active and was not calling in for program info. They repeatedly lied to me.Add reply
I am still waiting on a refund from TV more than two months after they told the Better Business Bureau that they had given me one. They lied to me and the BBB. Just be aware if you buy from this dishonest company and anything is wrong with the equipment, they will do their best to beat you out of your money.
They have no customer service and will lie to you to get you off the phone.
LITTLE ROCK, ARKANSAS -- I purchased a DVR from TV and had it shipped next day. The unit arrived and did not work out of the box. TV told me they were shipping a new unit that would take up to 10 days to get to me. TV never shipped the replacement unit, they lied trying to get me past the 30 day warranty hoping that I would forget, this is outright fraud. I filed a BBB complaint and disputed the charge to my credit card company.
TV told BBB they refunded my charge and that is a lie also. IF YOU DO BUSINESS WITH THEM, BEWARE.
Big Let Down
ORANGE COUNTY, CALIFORNIA -- Just bought brand new HD DVR (Series 3) directly from TV to upgrade the DVR and service I had. Within 24hrs, the unit failed. I asked for next day replacement, a month of free service ($9.95) for inconvenience ... read full review
Unethical Business Practices
We purchased a Series 2 TV a few years ago with a lifetime service contract. Then, last year, we upgraded, for some hundreds of dollars, to a new TV HD box with yet another lifetime service agreement. ... read full review
I do not usually bother when a message comes up saying the channel lineup has changed, but today one of the channels I regularly record was deleted from the guide. I checked my cable box and the channel was still available.
I called TV and the best they could do was say it would take 5 to 7 days to add it again. This means I miss a great deal of programming What is the purpose of TV if I can not record anything?
Also programs have started to freeze when playing. I was happy to find out that TV would exchange my box for a new one - great!! But apparently "exchange" means it will actually cost me $149 for a new box - am I missing something?
MASSAPEQUA PARK, NEW YORK -- My Tivo dual tuner with lifetime service will no longer tape 2 shows at once. (Whole reason I bought it). When I called TV I was basically told oh well.....
4 Replies - Latest reply on 12/12/2008Add reply
I explained that I could understand the need to purchase a new BOX (cable card ready) but I wanted my lifetime service transferred. To date I have gotten nowhere. I'm sure I'm not the ONLY person with this issue.
I have written to TV headquarters in both California and New York City. I have spent a LOT of time with TIVO's extremely poor telephone "support". I just mailed away follow up letters to TV and also Consumer Affairs this time.
I only hope many more people press this issue.
TIVO offered me lifetime HD service for about $400 which I accepted and paid by credit card, thus creating a contract. Instead of lifetime service, they sent me a piece of paper saying that I can get the service by activating the service. The only problem is that activation means that I now have to give someone else my credit card information, and there is no valid reason they need this information two times.
3 Replies - Latest reply on 01/15/2008Add reply
Since this was not part of the contract, I have refused to give my credit card information for the second time, and they remain in violation of the contract, refusing to deliver the service unless I yield.