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T-Mobile

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764 Reviews & Complaints

Company Contact Info
Contact Info: 12920 S.E. 38th St. | Bellevue, WA 98006 | 800-318-9270 | www.t-mobile.com

Top Customer Complaints & Reviews:

Hi, I applied a new account with T-Mobile on their website last Friday. I received several emails from T-Mobile and stated someone activated my phone before I receive my cell phone.
I personally don't think that cell phone insurance is a good idea. I had an unfortunate experience of my phone falling out of my pocket, onto the ground unknowingly and my husband's car ran over it.
Tuesday April 18th I received a bill with about 50 charges for outgoing text messsages to Seattle, Washinton number 206-313-0004. This is not the first time that I have seen this number on my bill.


Latest Reviews:

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Horrible - Customer Service/Billing
I wish I could say something positive but I cannot. I made a phone payment to them using my card. My service was stopped because ...
-- Complaint Posted by Starcevichsue on 05/12/2013

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T-Mobile and Asurion provides lousy service! - Customer Service
CINCINNATI, OHIO -- I misplaced my phone so I suspended the service with T-Mobile and placed claim with Asurion. My phone was returned to me and ...
-- Complaint Posted by Cwatkins-taylor on 05/10/2013

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Mislead and Deceived - Every Department They Have
T-Mobile have the most unprofessional people representing their company. They have no care in the world for the customer. They ...
-- Complaint Posted by Sherie_lewis on 04/26/2013

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Horrified & Held Hostage by T-Mobile
COLUMBUS, OHIO -- The Following Complaint was sent to T-Mobile Corp office & Customer Care. Promises were made but not keep. Here is the complaint: ...
-- Complaint Posted by Q_nubian on 04/24/2013

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Terrible Company - Customer Service
I have been with T-Mobile for 7 years. During that time I have had them disconnect my phone when I called in to activate a phone ...
-- Complaint Posted by Carlalavonne on 04/23/2013


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Overchage -- Complaint Posted by Vincent19651 on 04/18/2013

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Lousy Service and Even Worse Customer Service - Cell Phone Service
TEMECULA -- This is one of he worst companies to do business with. Their customer service people lie constantly and nothing is ever done ...
-- Complaint Posted by on 04/18/2013

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Another T-Mobile Victim - T-Mobile Business Practice
CHESAPEAKE, VIRGINIA -- Absolutely positively WORST customer experience I have ever had in 20 years of business dealings with all types of entities. ...
-- Complaint Posted by Ezivic on 04/16/2013

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Customer Services -- Complaint Posted by Rosilaerulkar on 04/16/2013

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Billed for Use of Faulty Hot Spot - T Mobile Hot Spot
SACRAMENTO, CALIFORNIA -- STAY AWAY FROM ARDEN MALL T-MOBILE When I purchased hot spot I experienced bait and switch to pay for $20 instead of $10 ...
-- Complaint Posted by Protohere on 04/05/2013

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Unknown Charge(more Than Four Times) in Every Month Bill
UNION CITY, CALIFORNIA -- I deal with the T mobile since Dec, 2012. I have a family plan and supposed to be $182 per month. But every month in my statement, ...
-- Complaint Posted by Kaung910 on 04/03/2013

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The Worst Lying Customer Service I Ever Encountered - New Customer Prepaid Plans
INDIANAPOLIS, INDIANA -- I will try to make my review short; therefore omitting lots of info. To sum up I went to T-Mobile store to get a prepaid plan ...
-- Complaint Posted by Weissefuchse on 04/02/2013

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Unknown charge (more than four times) in every month bill
UNION CITY, CALIFORNIA -- I deal with the Tmobile since Dec, 2012. I have a family plan and supposed to be $182 per month. But every month in my statement, ...
-- Complaint Posted by Kaung910 on 04/02/2013

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Horrible Customer Service - Blackberry Z10
MIAMI, FLORIDA -- I have been interested in upgrading my Blackberry since last year. I opted to wait for the new Z10. I signed up for updates and ...
-- Complaint Posted by Carlos762 on 03/30/2013

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