MONTGOMERY, ILLINOIS -- In May of 2012 I purchase a phone and sign a 2 year contract with t-mobile. At the time I sign up for services my monthly payment was suppose to be 65.00 including unlimited talk, text and internet service. ... read full review3 Replies - Latest reply on 12/28/2012
Rebates Are A Headache
LAS VEGAS, NEVADA -- I went in to T-Mobile to upgrade my phone. The employee discussed with me the terms and the conditions of the rebate; the rebate would be procesed in about 8 weeks. He filled out the form handed me a ... read full review5 Replies - Latest reply on 06/05/2012
Horrified & Held Hostage by T-Mobile
COLUMBUS, OHIO -- The Following Complaint was sent to T-Mobile Corp office & Customer Care. Promises were made but not keep. Here is the complaint: At approximately 12:40pm, I spoke with a customer service representative ... read full review
Unlawful Contract Extension
OGDEN, UTAH -- In early October, 2008 I called to change my price plan. I was told by the agent on the phone that there would be no change to my contract. In November, when I paid my bill, I asked when my contract ... read full review1 Replies - Latest reply on 12/13/2008
Cell phone had NO water damage
MIAMI, FLORIDA -- My daughter has a Sidekick III which was under warranty. The backlight on the screen suddenly went blank and I called T-Mobile to replace the phone. They sent me a new phone and I sent back the old phone. ... read full review9 Replies - Latest reply on 08/17/2013
Refusal to Waive Termination Fee
ALBUQUERQUE, NEW MEXICO -- I've had TMOBIL for a number of years and we had on occasion periodic inability to use our cell phone. In the past few months this problem became almost a daily problem. On 8/25/12 I finally got fed ... read full review2 Replies - Latest reply on 10/28/2012
Can I speak to an American?
So I just got with T-moible 2 weeks ago and have problems everyday for these two weeks. When I first signed up for the service the representative gave me wrong plan so I had to wait till my phone got ... read full review16 Replies - Latest reply on 05/07/2013
T-Mobile Text Fraud
BOSTON, GEORGIA -- Tuesday April 18th I received a bill with about 50 charges for outgoing text messsages to Seattle, Washinton number 206-313-0004. This is not the first time that I have seen this number on my bill. I ... read full review5 Replies - Latest reply on 10/23/2007
LOGANVILLE, GEORGIA -- I've had Tmobile for quite a number of years now. Last time I renewed my contract with them I bought all new phones. Within a week, one of the smart phones costing $250.00 was defective. Called customer care, said for me to send that one and they will replace it. Lo and behold when I got the replacement, I got a refurbished one.
I called customer care they insisted it's not. I could see that this phone was a used one but they would not listen at all. I took the phone to my local store, they said nothing they can do so I just paid tmobile$ 250.00 for nothing except an old phone.
After some time, the volume buttom came off the phone. Went in to the local store. They were nice enough to fix it. So I want everyone to know that Tmobile .com is a vile and vicious company that takes your money and give you old phones.
T-mobile Customer Service Sucks
22102, VIRGINIA -- I have recently had the most horrible experience with T-mobile customer service. The problem began when I placed a web order for their cell phone service. I had inadvertently placed duplicate orders, ... read full review9 Replies - Latest reply on 02/07/2006
No Service=Early Termination Fees
BELLEVUE, WASHINGTON -- I ported all 3 cell phones from T-Mobile due to no signal in our home. We cannot go without phone coverage in our home anymore. I work from home 100 percent of the time, and needed to get phone coverage ... read full review7 Replies - Latest reply on 07/30/2011