Consumer Reviews - Page 2
CALIFORNIA -- So first things first... T-Mobile made an unexplained charge to my card. Then when I called to inquire about it, not one person could explain the reason for such a charge. I have never missed a payment, and do not have any outstanding handset charges. Ever. T-Mobile customer service being the reason I chose to buy unlocked every time.
Then, the representative had the gall to call me back and demand why I left bad reviews for their inability to assist me. I was then instructed that for some reason, T-Mobile, a TELECOMMUNICATIONS company, needed me to FAX and ONLY FAX my documents.
It is ridiculous that any of this occurred in the first place, and they don't even have the decency to acknowledge that the burden of proof should be on them! So my not insignificant amount of money (easily a month's rent in some states) has been tied up for more than 2 weeks. T-Mobile should start paying me interest for this involuntary "loan" that I have been coerced into giving them. Why there is still a monopoly on this service is beyond me. I would give 0 stars just to see how low their ratings can go.
SANTA MONICA, CALIFORNIA -- Poor customer service. Had trouble hearing b/c of their background noise and they give me that constant irritated sigh b/c they think I'm deaf. I ordered 4 lines!! 3 new phones!!! I ended up with 3 'new' (looks like the box was opened several times) and 3 sim cards. Called them and told them to pull up the recording I had with the representative b/c I said 4 LINES AND 3 PHONES!! They keep saying they don't have access to it. Instead of helping me, their only solution was to add a line.
I relied on the original price b/c that is what I was quoted. Almost the same price as my previous provider if I add a line. Telling me an extra 7 days or I can go to a store to retrieve a sim card. None of which should have happened if the order was done correctly. I planned it well so I wouldn't be charged for two providers. They didn't do me any favors, no free shipping, nothing. So I couldn't continue switching the family's old numbers to the new phones b/c I had to consult with the family.
We decided to continue with T-Mobile just b/c we invested so much time and apparently we still save only $5. Third time around I had my sister call, no luck. For some reason they couldn't complete the order and on their screen they have to call me again the following day to confirm the sim card. This is ridiculous. Being transferred from one person to another just to have nothing resolved. Lastly the guy at the T-Mobile store said sim cards are free, yet my receipt shows that I'm being charged $20 for each line.
OAKLAND, CALIFORNIA -- I lost a phone on which I had insurance. Had been a customer for over 10 years and after filing the claim for the lost phone, I was denied for purely frivolous reasons. Excuse given the description circumstances surround the losing of the phone did not exactly line up with what was said to person while filing the claim and what was written on the form that was submitted. The phone was lost period and I had insurance period. I was given the distinct impression that they had no intention in paying the claim and were looking for an excuse not to do so. T-Mobile insurance is a fraud, a scam.
N, NEW JERSEY -- T-Mobile has horrible service. Yes it's low cost but I guess you pay for what you get. The representatives/manager was very rude and wasn't able to help. I asked for an extension on paying my bill due to me not having a debit/credit card. He said, "Sorry Ms. I am unable to help you," and said, "Have a nice day". In a business there is always something you can do. Just to satisfy a customer for 5 years. I think this could be it. Maybe it's time to go back to Verizon. Based on the representatives. Date 2/3/2016.
LOWER BURRELL, PENNSYLVANIA -- Just in case anyone is wondering, T Mobile is by far the worsT Mobile phone company out there. Not only does their network coverage suck (it barely works anywhere) but their customer service is even worse. Wished I would have never left AT&T. Please feel free to share!!!!!!
ALBUQUERQUE, NEW MEXICO -- T-Mobile is the only company that made me want to write a review so bad. Sales people are trained to lie. Phone promo with no pay guarantee is a pure scam since they won't accept the return even within the 14 day guarantee. Customer service is disorganized, untrained to handle situations as evidenced by countless transfers, lots of calls, and endless explanation to get to the right person. It seems like they're trained to not believe you when you tell them you want to talk to someone in a particular department. Too much inconvenience to deal with for a very spotty coverage, very limited "unlimited" data, and the slowest server I've experienced.
I have been a customer of T-Mobile for over 9 years. I called a month ago to cancel service, because where I am moving to, there is no service. They turned my phone off the next day, but they are still billing me. I called customer service, and they said my phone was still active, but it was not. I was on a prepaid plan and had 4 days left in that billing cycle. Will never do business with them again.
CHICAGO, ILLINOIS -- I wish I could give less than one star for this company. T-mobile is the worst experience I had. They charged me for no reason more than they should. They never said that I will be charged extra for any changes I made, they just charge as much as they want. Just received the bill of $255, for a single line. I called them and they said I made international calls. It's unbelievable. Bad customer service, no respect, no responsibility! I had a lot of issues with T-mobile for being charged more, for no reason. I am changing this phone company and I don't wanna hear about it. Never ever again!
GREENSBORO, NORTH CAROLINA -- My wife was a customer at Verizon and the bill was always very high. T-Mobile had this plan that they would pay you out of your contract to sign up with them (DON'T BELIEVE IT). She did and filled out the paperwork but was never told she had 60 days to return it. In the meantime, she had to go to the hospital. Now, Verizon is billing her for over a thousand dollars and T-Mobile refuses to pay, which they have the worst service available.
The company has no and I mean no integrity on their part to customers. RUN FROM THIS COMPANY if you know what is good for you. I'm not a big fan of Verizon, they are high in their service, but at least you have no problems in getting service. As I said, RUN FROM T-MOBILE!
HENDERSON, NEVADA -- CELL PHONE ACCOUNT THEFT - NOTHING T-MOBILE CAN DO. I had my identity stolen and my T-mobile account hacked and my phone was cloned. I changed the password multiple times and I was assured by them that the account could not be re-accessed without the password. The ID thief not only continued to access my phone and re clone it with a sim card but sometimes he did it in less than 10 minutes. This was a business line for me and I had it tied to many of my accounts and was important to me.
Finally after about the 5th time he stole my line I reluctantly canceled the line, only to find that the ID thief ported (moved the line) to his own account right out from under my account's nose. I don't understand how it' s legal to take somebody's phone line without their permission. T-mobile said that there is nothing they can do to get it back. This isn't just the loss of a line because they are now using my old phone line to try to take out new accounts and impersonate me to further make fraudulent charges in my name. This person obviously knows this system well and is a serial fraud. T-MOBILE CANNOT SECURE YOUR PHONE.
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