OHIO -- 8 days after buying a new phone the screen went black and when it come back on you could still hear alerts but could not get the screen to come back on so I called a representative and they told me no problem. The phone can be replaced and it should be covered. So they mailed me a new phone and I am return mailed back the phone to them. And then a few weeks later I noticed this extra $150 on my bill and I called to find out what it's about and it's because the phone had a crack in it so it's not covered.
I tried to explain to them that the phone did not have a crack in it when I mailed it to them and it's possible that it happened during shipment and they tell me that because there's no damage to the Box that they cannot say that the damage happened during shipment. So basically they're calling me a liar and then I sent them a damaged phone which I did not. There was no damage to the phone when I mailed it to them and now I have to pay for 2 phones when their phone stopped working after 8 days. I am completely disgusted and upset and I will never deal with T-Mobile again after my contract is up.
Paid $75.00/month for unlimited data and only got 200 megabytes because T-Mobile has no cell towers in this area. Called and representative said he would switch me to their $25.00/month plan with no data. That was late May. On June 9th I switched service to AT&T. On June 19th T-Mobile bills me another $75.00 (takes it out of my account). Call and they say they couldn't switch during the billing cycle. Yet they have charged me $75.00 for the UPCOMING billing cycle! So T-Mobile has charged me $150.00 for 2 months of "Unlimited" data service and I've gotten a total of 200 megabytes of data! I WILL NEVER GO BACK TO T-MOBILE!!!
I went to T-Mobile store to buy a family plan. They told me they closed my old account and open new one and it did not happen after 3 month. They give me 500 bill that I owe them for plan it already canceled. This what they told me. After this I was already with them in new plan so they charge me extra money. When I called asking why they keep telling me they change my plan without telling me they taking 50 a month. Made my bill went to 200 without asking or telling and if I want cancelled this plan. I owe them almost 450 dollar so whatever I do I must keep paying them whatever.
NEW JERSEY -- Since I started to use T-Mobile services they've put me in a situation that I was needed to contact them to resolve numerous customer care related problems. They've made so many mistakes (not just a couple, but maybe about 10!) and it took hours (literally for 6 months being with them I've spent totally more than 40 hours of my life over the phone) and extra money which I lost being with them. The first goal was to switch from AT&T and Verizon to save money. At the end, I've lost hundreds of dollars. I was with Simple Mobile, AT&T, Verizon - they never had so many miscommunicating stupid mistakes as T-Mobile! Don't switch to T-Mobile - SAVE YOUR money, time and health!
ORLAND PARK, ILLINOIS -- This is the worst telecom company. I do not recommend anyone to share with them, even if they offered you a free line, because then they will steal you by deceiving you and take unwarranted amounts from the start. I do not have an international communication service.
From the start, when my son played on the phone and made an international phone call, even though I am not a subscriber to the international call service, they added $134 to the monthly bill. When we contacted the customer service, they never helped us and also offered to share with them and take iPhone 7 is free to give them your old phone. This offer all lie with them, and after they did not pay socialist the full amount of the company and the old was Verizon and the old company Talaptna to pay $ 200 increase because the company did not T-Mobile pay them the full amount.
CALIFORNIA -- So first things first... T-Mobile made an unexplained charge to my card. Then when I called to inquire about it, not one person could explain the reason for such a charge. I have never missed a payment, and do not have any outstanding handset charges. Ever. T-Mobile customer service being the reason I chose to buy unlocked every time.
Then, the representative had the gall to call me back and demand why I left bad reviews for their inability to assist me. I was then instructed that for some reason, T-Mobile, a TELECOMMUNICATIONS company, needed me to FAX and ONLY FAX my documents.
It is ridiculous that any of this occurred in the first place, and they don't even have the decency to acknowledge that the burden of proof should be on them! So my not insignificant amount of money (easily a month's rent in some states) has been tied up for more than 2 weeks. T-Mobile should start paying me interest for this involuntary "loan" that I have been coerced into giving them. Why there is still a monopoly on this service is beyond me. I would give 0 stars just to see how low their ratings can go.
SANTA MONICA, CALIFORNIA -- Poor customer service. Had trouble hearing b/c of their background noise and they give me that constant irritated sigh b/c they think I'm deaf. I ordered 4 lines!! 3 new phones!!! I ended up with 3 'new' (looks like the box was opened several times) and 3 sim cards. Called them and told them to pull up the recording I had with the representative b/c I said 4 LINES AND 3 PHONES!! They keep saying they don't have access to it. Instead of helping me, their only solution was to add a line.
I relied on the original price b/c that is what I was quoted. Almost the same price as my previous provider if I add a line. Telling me an extra 7 days or I can go to a store to retrieve a sim card. None of which should have happened if the order was done correctly. I planned it well so I wouldn't be charged for two providers. They didn't do me any favors, no free shipping, nothing. So I couldn't continue switching the family's old numbers to the new phones b/c I had to consult with the family.
We decided to continue with T-Mobile just b/c we invested so much time and apparently we still save only $5. Third time around I had my sister call, no luck. For some reason they couldn't complete the order and on their screen they have to call me again the following day to confirm the sim card. This is ridiculous. Being transferred from one person to another just to have nothing resolved. Lastly the guy at the T-Mobile store said sim cards are free, yet my receipt shows that I'm being charged $20 for each line.
OAKLAND, CALIFORNIA -- I lost a phone on which I had insurance. Had been a customer for over 10 years and after filing the claim for the lost phone, I was denied for purely frivolous reasons. Excuse given the description circumstances surround the losing of the phone did not exactly line up with what was said to person while filing the claim and what was written on the form that was submitted. The phone was lost period and I had insurance period. I was given the distinct impression that they had no intention in paying the claim and were looking for an excuse not to do so. T-Mobile insurance is a fraud, a scam.
ALBUQUERQUE, NEW MEXICO -- T-Mobile is the only company that made me want to write a review so bad. Sales people are trained to lie. Phone promo with no pay guarantee is a pure scam since they won't accept the return even within the 14 day guarantee. Customer service is disorganized, untrained to handle situations as evidenced by countless transfers, lots of calls, and endless explanation to get to the right person. It seems like they're trained to not believe you when you tell them you want to talk to someone in a particular department. Too much inconvenience to deal with for a very spotty coverage, very limited "unlimited" data, and the slowest server I've experienced.
CHICAGO, ILLINOIS -- I wish I could give less than one star for this company. T-mobile is the worst experience I had. They charged me for no reason more than they should. They never said that I will be charged extra for any changes I made, they just charge as much as they want. Just received the bill of $255, for a single line. I called them and they said I made international calls. It's unbelievable. Bad customer service, no respect, no responsibility! I had a lot of issues with T-mobile for being charged more, for no reason. I am changing this phone company and I don't wanna hear about it. Never ever again!