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T-Mobile Review

, Editor | Updated November 12, 2018
My3cents Rating: 3.6/5.0

T-Mobile is a cell phone provider that offers voice, messaging, and data services through its network. It is the third largest wireless network in the United State and has more than 65 million customers.

Among consumers, T-Mobile plans are well known for their low costs and high data caps. T-Mobile family plans have also proven popular, letting large families save a lot of money by bundling their cell phone service together.

T-Mobile coverage is strong across the country, making it a good choice for the majority of Americans. If you like bonuses, T-Mobile is a good phone carrier to use. The company regularly gives special benefits to its customers. For example, T-Mobile subscribers can get free access to Netflix on their phones, TVs, and tablets.

If you want to know more about this popular wireless network, read on the see our full T-Mobile review for 2018.

We maintain strict standards of editorial integrity when writing our guides & reviews to help you make decisions with confidence. To help support our site, some of the products we highlight are from our partners and we may receive compensation when you visit their sites.

T-Mobile Plans and Cost

Most cell phone companies have a huge variety of plans and it can be very difficult to wrap your head around the nuances of each one. T-Mobile plans are very easy to understand. In fact, there’s really only one T-Mobile plan to explain with a few add-ons to consider.

T-Mobile Plans

T-Mobile’s flagship plan is its unlimited plan. You get unlimited talk, text, and data. No caps or limits to worry about. The only caveat is that once you use 50GB of data in a month (a huge amount for anyone but the most aggressive users), your internet access may be slowed down.

You can even use your unlimited texting and data when you’re abroad.

T-Mobile plans for seniors have the exact same features as the standard T-Mobile unlimited data plan, just at a lower cost.

T-Mobile One Plus is an add-on service that you can sign up for if you want to get more out of your phone plan.

T-Mobile One Plus offers the same features as the unlimited plan, with the following additions:

  • HD Streaming on your phone
  • 20GB of mobile hotspot data at 4G speeds for your laptop and tablet (unlimited 3G data)
  • Double the speed when you’re abroad
  • Free in-flight WiFi through Gogo WiFi
  • Voicemail to text transcription
  • Name ID for unknown callers

T-Mobile Costs

T-Mobile does its best to keep costs down. You can get the best deal when you bundle your service with other peoples’ service.

Number of lines Cost per line Total cost
1 $70 / month $70 / month
2 $60 / month $120 / month
3 $40 / month $120 / month
4 $35 / month $140 / month

Adding T-Mobile One Plus service costs $15 per line per month for each line unless you’re adding One Plus to every line on your 2+ person plan. In that scenario, the cost is just $10 per month.

Our Review: The Deep Dive

T-Mobile is a great, low-cost phone carrier that nearly everyone should consider.

T-Mobile Features

T-Mobile’s best feature is its unlimited data plan. Your data is truly unlimited. Even if you hit the 50GB prioritization cap, you can continue to use data, albeit at lower speeds. You’ll never be blocked from accessing the internet. T-Mobile add-ons like T-Mobile One Plus just add more benefits and T-Mobile deals like free Netflix just make the deal even sweet.

T-Mobile Coverage

T-Mobile’s coverage has improved significantly in the past few years. You can get great 4G service nearly anywhere in the United States. The company’s website even features a coverage map you can view to see where you’ll be covered.

T-Mobile Customer Service

T-Mobile’s customer service is known for being responsive and easy to work with. You’ll have little trouble getting help with a phone call or a tweet.

Cancelling T-Mobile

If for some reason, you want to cancel T-Mobile, it’s easy enough to do. Simply call T-Mobile’s support phone line or visit your local T-Mobile store. You don’t have to worry about high-pressure tactics to keep you subscribed.

T-Mobile Reviews

T-Mobile’s reviews from other reviewers, such as the Better Business Bureau and Yelp, are good. You’ll be hard-pressed to find someone who doesn’t like the company’s coverage or customer service.

Benefits: Truly unlimited phone plan that just gets cheaper as you add more people to your contract. Get regular freebies for being a customer.

Drawbacks: Service is expensive for people who don’t bundle service with friends or family.

The Bottom Line: T-Mobile provides great phone service and truly unlimited data. If you use your phone on a regular basis, it’s hard to go wrong with T-Mobile.

Consumer Reviews

Posted on 11/25/2023

BOISE, IDAHO -- I've been tolerating T Mobile's poor service, poor customer service and terrible accounting for years. I'm done. I'm switching. Tried to get a transfer pin today and they sent me to non-functioning links and then gave me a 12 step procedure….TWELVE STEPS….in order to switch to Verizon. I called their 611 service number and talked to a live person who said my access code was wrong. She reentered it 3 times...and miraculously it worked. Got my pin….without the 12 steps. So long T Mobile, may you rest in peace.

Posted on 02/11/2020

My brand new iPhone 11 does Not work. It will not charge anywhere in my Apt but charges perfectly anywhere else. Most times I open my iPhone it is on camera and takes photos of me without any prompting from me. I have bought app 5 phones in the last 5 years and they have All been hacked. I was told this by several tech geniuses since 2016. I was told by 2 people that the Government threatened them if they would not help them spy on me. I have never been formally accused of anything and I have been told that what the Government is doing to me Is Against The Law!!!!

I just want the public to know that the Govn. Spies on us without warrants all the time. Apple iPhones are supposedly known for being safe & hack proof. They lied to us. Mine was bugged & hacked by the Govn. With the help of both Apple & T Mobile The Government has also bugged my apartment and car. They are the real criminals here. I just want you regular law abiding citizens & trusting consumers to know the phone companies (Apple & T Mobile especially) are lying and spying on you without a warrant.

Posted on 09/19/2019

The worst cell phone company customer service ever
T-Mobile used to have excellent customer service. Now they have the worst, of any company I have ever experienced. No one individual in any department has any idea what the procedures are for doing anything in their department. Then if you have to be transferred between departments, they actually start to contradict each other.

I have been on the phone with T-Mobile every day for the past 10 days, for an average of about 2 hours.

Someone hacked into my phone and my computer. So I had to call T-Mobile to change the password for my online account. The person I spoke to said they couldn't change the password. What they could do instead was disable my online account, so that no one - including me - would be able to access it. I said great. So they went ahead and disabled the online account.

Then it turned out that the same person had also hacked my tablet. So I had to buy a tablet, and called T-Mobile again for that reason. The person I talked to said they were going to charge me $15 or something like that because I was calling on the phone! instead of using my online account. I said, "How can you charge me, when my online account is disabled for safety purposes?" The person said, "It is not disabled for security purposes. There is no such thing. We have to charge you the $15." I said, "It's not disabled for security purposes! So how can I make sure the hacker doesn't have access to it? Can you change the password over the phone for me?" He said, "Yes, that is what we have to do. But I don't know how to do it." And he transferred me back to the original department, the department that told me that changing passwords over the phone WAS NOT POSSIBLE.

The person I spoke to this time confirmed what the original person had said. "We cannot change your password over the phone. What we can do instead is disable your online account. And in fact it has already been disabled." I said, "So why will I be charged $15 for calling you on the phone to place an order, instead of going online? When IT WAS YOUR IDEA to prohibit me from going online." They transferred me again.

The next person I talked to agreed that I should not be charged the $15, and "waived" the charge. Note that this entire process took about 3 hours.

In that initial conversation when they disabled my online account, I asked them to change my email address, because the hacker had also hacked my email accounts - obviously.

Then this guy - the hacker - hacked my computer AGAIN. I was forced to call T-Mobile and ask them to change the email address again. This time they said, "We are never allowed to change your email address for you. You have to do it yourself. Do you want us to take the high-security lock off your account?"


I said, "If that's true, why did the people I talk to before say the exact opposite, AND change the email address for me?" The person said, "Who said that / did that?" Like I'm supposed to remember right?

I asked to speak to a manager. This person said "Oh Angela, we completely understand. We will look into changing the email address for you over the phone." They put me on hold for 25 minutes. Then they came back on and said, "Angela, we have taken the security lock off your account, so you can go and change the email address yourself."


I said, "Someone is continually hacking me. I don't want the security lock to be taken off my account. As I mentioned to you earlier in this conversation, and as I mentioned to the person who transferred me to you, I'm trying to get you to change the email address for me, like you did before."

They said, "Oh ok, sorry. We'll look into that." Which is exactly the same thing they had said before.

They put me on hold for 40 minutes this time.

Then they came back saying they couldn't change the email address after all.

At another point, I was told by a computer technician that I would have to change my phone number, because the same thing (hacking) had happened to them, and the police had advised them to change their number.

I called T-Mobile to change the number. I was on hold for about 30 minutes before getting anyone. The person I talked to was having a very hard time understanding ANYTHING I said - including my name or words like "How are you?" It was an American, not someone in another country, and the phone connection was perfectly fine - at least on my end (I wasn't having trouble hearing her). While I was giving her my name, she did sound like she was half-asleep, like she could care less about her job and wanted to get off the phone. Now, when you call in and do business with them over the phone, they ask for the pin or passcode on your account. When I gave this woman - who was half-asleep - the passcode, she said that it was wrong (it wasn't). I told her she must have entered it wrong, and wanted to give it to her again. She said that that wasn't an option, that I would have to call back. So I had to hang up, call back, wait on hold for another 20 minutes, and then gave the SAME passcode, and this time got into the account.

These are only 3 examples of the conversations I have had with them this week. There are more. I don't have the time or energy to get into it. I don't have time for these conversations, so have had to cancel my account with them, effective one month from now.

This whole experience (getting hacked) has been a nightmare, and Bank of America, Venmo, and ESPECIALLY T-MOBILE have compounded that nightmare several times over. T-Mobile has become one of the worst companies I have ever, ever dealt with. DO NOT EVER USE T-MOBILE.

Posted on 03/20/2019

OAKLAND/EAST BAY AREA, CALIFORNIA -- Sadly disappointed with Phone carrier T-Mobile. Was with Verizon and received great service, but it came at a high cost.
T-Mobile is definitely more affordable, but the service and internet connection sucks. You don't have to trust me - try them for yourself. Beware however when it comes to transferring over your files to a new phone or simply to the new service contract, T-Mobile will most likely lose your saved voice messages if your coming from Verizon. Read about it. Others are experiencing the same issue.

My family has been with T-Mobile for one week and already we have been unable to use our hot spot, have clear phone conversations and keep all our stored voice messages that T-Mobile promised would not be lost.
The customer service sucks as well! the representatives act like they know what your concerns are and what they are doing, but clearly have a problem handling the situation. They send you to other representatives and you end up going around and around.

We basically receive no service while at home (Oakland, CA) - we have to use a cellspot. Because T-Mobile is Sub and beneath the quality that Verizon promises and delivered - T-Mobile has to try and compete by sending you a plastic unit that must be hooked up to your electric source which is suppose to help create a better connection to the internet. It does not!

The bottom line is that T-Mobile is no better than Metro PCS and cost a lot more! I would be disappointed and unhappy if I was a internet phone company that failed my customers continuously. I'd want to do something about it. The only good thing I can say at this point while dealing with T-Mobile is that there is no contract. I thought this was for us, but it's not. I believe T-Mobile knew they could not deliver quality service and decided not to have to deal with legal matters and not place folks into contracts.

Again it's all about T-Mobile not the customer!

Posted on 12/16/2018

EUGENE, OREGON -- I made the switch from Verizon to T-Mobile as to lower my bill. T-Mobile had wonderful customer service starting with my initial phone call. Got me set up and shipped everything to me, was hassle free. Due to life circumstances I had to move pretty quickly after starting my services, no problem! Except I had no service where I now lived, not even a peep. So I called, was again treated with wonderful service and they sent me a zone expander. It arrived in a timely fashion, and was easy to set up. However it didn't work for my area, so still had no service.

We are talking over a month of not being able to use to the service I was actively paying for. So I call again, lady is super nice and says, I can return all the equipment, and be compensated for the month I didn't have service. FANTASTIC! I really felt like they wanted to help! Although that meant I was leaving their services, I still highly recommended them to anybody who lived in town, and could use the services. Fast forward a few months I'm back with Verizon when I get a phone call from a collection agency saying I owe my final bill, before it hits my credit. (The one they were supposed to comp since I don't have service).

No biggy. Must of been a mistake. I'll call them and get it all sorted. 20+ phone calls later I get told that they can't pay it as it's no longer held with T-Mobile and is now in the collection agencies hands. WHAT! You mean to tell me you never once call about a balance? Send a bill? An email? Then send it to collections, even though you said you'd pay it!? Not a single person since this incident has been in any way helpful, all basically saying too bad so sad. Where is the follow through? The accountability? Anything? It really sucks because I did enjoy the customer service at first and had recommended them so highly. I had 3 of my friends switch over within 3 months. Never again T-Mobile, never again!

Posted on 07/31/2018

OHIO -- 8 days after buying a new phone the screen went black and when it come back on you could still hear alerts but could not get the screen to come back on so I called a representative and they told me no problem. The phone can be replaced and it should be covered. So they mailed me a new phone and I am return mailed back the phone to them. And then a few weeks later I noticed this extra $150 on my bill and I called to find out what it's about and it's because the phone had a crack in it so it's not covered.

I tried to explain to them that the phone did not have a crack in it when I mailed it to them and it's possible that it happened during shipment and they tell me that because there's no damage to the Box that they cannot say that the damage happened during shipment. So basically they're calling me a liar and then I sent them a damaged phone which I did not. There was no damage to the phone when I mailed it to them and now I have to pay for 2 phones when their phone stopped working after 8 days. I am completely disgusted and upset and I will never deal with T-Mobile again after my contract is up.

Posted on 06/24/2018

Paid $75.00/month for unlimited data and only got 200 megabytes because T-Mobile has no cell towers in this area. Called and representative said he would switch me to their $25.00/month plan with no data. That was late May. On June 9th I switched service to AT&T. On June 19th T-Mobile bills me another $75.00 (takes it out of my account). Call and they say they couldn't switch during the billing cycle. Yet they have charged me $75.00 for the UPCOMING billing cycle! So T-Mobile has charged me $150.00 for 2 months of "Unlimited" data service and I've gotten a total of 200 megabytes of data! I WILL NEVER GO BACK TO T-MOBILE!!!

Posted on 09/28/2017

I went to T-Mobile store to buy a family plan. They told me they closed my old account and open new one and it did not happen after 3 month. They give me 500 bill that I owe them for plan it already canceled. This what they told me. After this I was already with them in new plan so they charge me extra money. When I called asking why they keep telling me they change my plan without telling me they taking 50 a month. Made my bill went to 200 without asking or telling and if I want cancelled this plan. I owe them almost 450 dollar so whatever I do I must keep paying them whatever.

Posted on 08/17/2017

BELLEVUE, WASHINGTON -- I have been with the company since 2008 and I they have changed for the worse. They use to care about their customers, but now they only care for their profits. I have had issues with Samsung phones twice on less than 6 months!!! To get a replacement is rare without shelling out another couple hundred dollars.
The service is poor and does not work in areas locally and when traveling. The Samsung phones are having problems but They do not notify customers or they run diagnostics that cause your phone crash then offer nothing but dishonesty and too concerned with placing blame then they tell you "you can always upgrade. Just pay $185 to get a phone today. " Sounds like a BIG SCAM TO ME!$!! They find ways to get out of warranties, the so called insurance, and accountability of misinforming customers!!! I also asked for a superior, Igor, and he was so much worse than the reps!! Condesending, arrogant...but they care about customers? Doesn't sound like it to me! I would never recommend this company to anyone! Save your money, time and effort for a company who cares about customer satisfaction!

Posted on 07/18/2017

NEW JERSEY -- Since I started to use T-Mobile services they've put me in a situation that I was needed to contact them to resolve numerous customer care related problems. They've made so many mistakes (not just a couple, but maybe about 10!) and it took hours (literally for 6 months being with them I've spent totally more than 40 hours of my life over the phone) and extra money which I lost being with them. The first goal was to switch from AT&T and Verizon to save money. At the end, I've lost hundreds of dollars. I was with Simple Mobile, AT&T, Verizon - they never had so many miscommunicating stupid mistakes as T-Mobile! Don't switch to T-Mobile - SAVE YOUR money, time and health!

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