Dropped in my time of need
In 2006, I was working for T-Mobile in one of their call centers. They were aware when they hired me in July that I was pregnant, and due around the end of November. Things were going great. The job ... read full review4 Replies - Latest reply on 07/03/2010
False Charges On Phone Bill!!!
LOS ANGELES, CALIFORNIA -- Description of complaint: In July, 2008, I renewed my 2-year contract with T-Mobile and also upgraded my old cell phone to a newer phone, Motorola RIZR 3, which normally retails for $189.99 each. Their ... read full review5 Replies - Latest reply on 10/22/2008
T-Mobile Text Message Charges
LAPEER, MICHIGAN -- I was charged sometimes $9 & $10 per text messages for messages I did not want or even read. I downloaded a ringer from T-Mobile and the the company that created the ringer has a deal with T-Mobile where ... read full review9 Replies - Latest reply on 04/15/2010
UNKNOWN, FLORIDA -- T Mobile is the worst service, then when you try to file a complaint the form want money to do that. T Mobile is not a customer friendly company, they steal money from their customers and send you as a customer phones that do not work. They pay their sales people to lie and talk a person anything. Make promises they can not live up to, and the sorry workers have not a clue as to what they are talking us into they just want to get paid. I have paid and still yet are still getting charged for services I did not get, and T Mobile sorry people sent me the wrong phone. I could not sleep at night if I ripped off a older person, for that matter anyone. T Mobile trains them not to care, it's all about making that sale and stealing money from people.1 Replies - Latest reply on 08/11/2013Add reply
DENVER, COLORADO -- I was a T-Mobile customer for a few years, ending in 2010 when I moved to an area that didn't have good T-Mobile coverage. I was pretty satisfied at that time.
Moving back to Denver in 2011, I signed a two-year contract and then after 18 months, decided to port my number to Consumer Cellular. I was being charged $70 a month with T-Mobile, and usually used about 300 minutes. I called customer service twice to discuss the situation before I ended my service, as I knew I'd have to pay a $100 early termination fee. I decided to move to Consumer Cellular and pay the $100 fee. I was told by two different customer services agents that my final partial month would be prorated.
I was shocked when I got my final bill for almost $200!. It turns out that T-Mobile doesn't prorate your final month when you terminate early. No, a $100 ETF isn't enough for them. I used five days of the final month and was charged for a full month! No amount of discussion with customer reps would get them to prorate the last month. They did credit my bill $20 after I spent almost an hour on the phone with them, but that is still not a fair charge. A very punitive and disturbing way to trick customers.
I will never have anything to do with this company, which I hope sinks into a great hole in the ground very soon. I discourage anyone at all from doing business with them.
Where's My Bill
I'm usually the first to sing T-Mobile's praises. Between my husband and I, we have been with them for almost a decade with only minor issues that were always promptly resolved.
The problem I'm having ... read full review9 Replies - Latest reply on 07/14/2012
ST.LOUIS, MISSOURI -- I purchased this product at T mobile to fit my Samsung Galaxy S2. The sales person said it would protect my phone from impact. Even on the package it says ultimate impact protection. The price was $24.99. Today while getting out my car the phone fell the inside screen was cracked. So now I have to pay $130 deductible not counting the money for the phone. I only had the phone for 13 days!!!!! 'I've had many, many phones to fall harder than this one did so I think this product is not what they say it is ultimate impact protective cover with D30. Please don't buy you will be wasting your money!!!!! 1 Replies - Latest reply on 01/20/2012Add reply
On December 2008 I purchase a phone and I was offer a rebate of $100.00, six month later I still not receive my rebate and they keep fulling me. 2 Replies - Latest reply on 05/19/2013Add reply
STREAMWOOD, ILLINOIS -- Tmobile fulfillment center came to visit the dealership I work at a few weeks ago. One of the sales reps, "Steve" approached me with an offer that he claimed would reduce my monthly bill. After asking several questions about the offer he assured me I would be able to use my old phone (Samsung s3 with sprint) and that data would be unlimited. He told me that my phone would have to be unlocked and after asking the right questions he finally admitted that 4g data would be, "throttled" down to 3g data.
1 Replies - Latest reply on 08/24/2013Add reply
When I finally got my contract it clearly stated I could not use my phone with Tmobile service and I later discovered I would need to pay up to 300$ for this, "unlocking" service. I ended up paying about 20$ to have the phone shipped back. Steve promises to cover the shipping cost. I then receive a second call from Tmobile asking for my tracking number again. I am now told I will be billed for, "pro-rated charges" on a phone I never even turned on or used. Hope this warning to potential Tmobile fulfillment customers is helpful.
They'll Rip You Off!
CHICAGO, ILLINOIS -- The worst possible company. The worst customer service ever. Would never RECOMMEND these guys to anyone. Stay away from them!!! Thieves and liars with very bad attitude of ppl working for them. This being ... read full review1 Replies - Latest reply on 08/17/2013