HENDERSON, NEVADA -- CELL PHONE ACCOUNT THEFT - NOTHING T-MOBILE CAN DO. I had my identity stolen and my T-mobile account hacked and my phone was cloned. I changed the password multiple times and I was assured by them that the account could not be re-accessed without the password. The ID thief not only continued to access my phone and re clone it with a sim card but sometimes he did it in less than 10 minutes. This was a business line for me and I had it tied to many of my accounts and was important to me.
Finally after about the 5th time he stole my line I reluctantly canceled the line, only to find that the ID thief ported (moved the line) to his own account right out from under my account's nose. I don't understand how it' s legal to take somebody's phone line without their permission. T-mobile said that there is nothing they can do to get it back. This isn't just the loss of a line because they are now using my old phone line to try to take out new accounts and impersonate me to further make fraudulent charges in my name. This person obviously knows this system well and is a serial fraud. T-MOBILE CANNOT SECURE YOUR PHONE.
DYER, INDIANA -- I purchased a defective USB cable from the Dyer, IN store and returned for a refund. Unfortunately, I couldn't locate my receipt but didn't expect any problems as the members of staff who sold me the product were there on my return visit. I also assumed that an international tech company like T-Mobile would still have a record of any recent transaction. The store manager, John ** was not only uncooperative and unaccommodating as he flat out refused to grant the refund, he was also egregiously rude and antagonistic. I managed to find my receipt and when I presented it he still refused to refund my $16.
He took great delight in showing off to his subordinates with his rudeness by telling me "I had my receipt all the time and just didn't feel like looking for it." He also told me he wasn't going to refund my money unless I said "please". As I was leaving he told me from now on I should shop somewhere else. Excellent advice actually that I absolutely follow. You should too, if respect, customer service and being treated like a human being matters to you. Apparently it doesn't to T-Mobile.
LAYTON, UTAH -- One of the phones broke on the third day, I waited till my next day off (thinking no big deal). They said nothing they could do. They told us it would take 60 days to get reimbursed for early termination. We waited 60 then 90 days, still no reimbursement... We go back into the store and are told we need to submit last bill to switch to Tmobile. We attempt to do that and are told we are outside the 60 days to initiate it and there is nothing they can do. The store took our phones and mailed them in (so they said).
I highly discourage anyone from switching to T-Mobile. With buying 5 smart phones I worry we may be stuck with them T-Mobile for at least a little bit longer.
PALATINE, ILLINOIS -- On August 28th I ordered a T-Mobile test drive phone. Delivered on August 29th. Returned to authorized store on Sept. 4th - one day early. Order # **. Email received by T-Mobile asking me to return the phone - Called Test Drive Dept. and they assured me no problem. Another email received by T-Mobile 1 week later asking me to return the phone or I would be charged for the phone. Called Test drive Dept and spoke with supervisors. Again, assured no problem. Pending charge placed on my credit card Sept. 24th. Again called T-Mobile. Pending charge was dropped after 7days and another was placed on my CC the following day. Again I called.
Pending charge dropped after again 7 days and another was placed on my CC the following day. Again I called. Both of these times this is happening while I am on vacation and we are getting fraud alerts from our bank - freezing our CC. How nice! So now... this is the 4th pending charge I have on my account.
My bank can't do anything to stop the pending charge because it hasn't gone thru to a charge, but no matter what I do, the charge continues to haunt my CC. Really! Most people don't have the time to deal with such things... I do! I am now on a writing campaign to trash T-Mobile. Why would I want to do business with a company who can't even get my first transaction with them right? But even worse... can't seem to fix the problem!
Not happy at all right now. Switched to AT&T 10 years ago because T-Mobile stunk and have been with them ever since. Thought it was a great deal to get my 13 yr old a phone through T-mobile, even though my gut still said stay away... Called 3+ times already with a billing issue and I've only had the service up and running for 10 DAYS! They didn't credit my initial deposit, then when I called with the receipt and transaction information, they credited it to the current balance, so I still have a "past due" balance!
Get your stuff together T-mobile. At least don't patronize me and pretend that you fixed it. Call it like it is, you aren't fixing it- you're patching it until it works itself out after I make a payment. Until which time my son will still get text messages hounding him for a past due balance which isn't really past due. Kind of annoying and probably just the beginning of my issues... Anyone thinking of taking up T-mobile - consider it carefully... is the headache worth it?
ILLINOIS -- I had a salesperson for T-Mobile [yes, I'm using lower case letters for this company as it is a lower class company full of lies] come into my office and paint a beautiful picture of what he could save me on my monthly bill. He stated that the service would be wonderful, and that [direct quote] they would "serve the divorce papers to my current cell phone provider and handle the switchover."
Needless to say, NONE of that happened. I ended up with 2 phone bills from 2 companies. I have talked to T-Mobile as well as the fulfillment center's collections department. They won't take the phone back, even though it shows that it was NEVER used, it was not activated, and I had no air time through them. They are now hounding me for a $400 break contract fee and calling and threatening me, including 'taking me to court' for the $$.
If I mention that I want to hire a lawyer, I am told by the horrid person on the phone that if I mention legal actions, he will disconnect the call. WHAT?? He can threaten me, and I can't fight back? Everyone that I talk to says that T-Mobile is the WORST company out there. I have to agree. Why don't we all get a class action lawsuit together and put them and their 'fulfillment' center out of business for good???
WASHINGTON -- Unbeknownst to Pay As You Go customers who toggle between the 'Minute plan' and the '$2.00 or $3.00 per day plan', had a rude awakening on August 17, 2014. Pay As You Go 'Minute plan', with Gold Rewards, is grandfathered. Once you toggle, a note appears that once you switch, you will not be able to access the minute plan (something to that effect). This has been replaced by $3.00 per month for 30 minutes talk & text (additional talk/text - .10 cents per). I think you have to refill every 90 days. At the same token, it also specifies paying $100.00 for 1 year. It sounds like the Legere Team want to milk cheap customers who seldom use the phone.
WASHINGTON -- Two years ago, canceled two of five lines at a T-Mobile store... or, so we thought. Also, bought two new phones, got upgraded to unlimited yada-yada. At the store, my daughter volunteered to pay the now-lowered bill for her phone, my phone and my wife's phone. Turns out, the two lines were never canceled at all and, in fact, insurance was added to those two lines and to my wife's flip-open... which is now worth about eleven cents on the market.
Bottom line: loyalty dept... today, canceled those two after a major attempt to resist... and, offered a $135 credit for about a $400 overcharge. The rep's response to my horror was: "If you dispute it, we'll simply point out that the charges were on each bill." OK... good point. All that means is that there is no point in further discussing it with the company. Only two things will change the tune: 1) Bringing the matter up with regulators and/or in a legal venue. 2) Switching to another equally devilish carrier. Anyone care to join in legal pursuit?
T-Mobile bad experience: after being with them for 5 years, one of my daughters lost her phone. As I pay for insurance I called them, they disconnected her phone and authorized shipment of another. Same day, Saturday, she found the phone. We called back, they said to call on Monday as it was Saturday and the warehouse was closed. I asked her phone to be unblocked as she found it, they would not do it. They explained it was fraud and until I had proof the shipment was stopped or they got it back, they would not do it.
mind you the phone's price was $150, their deductible was $100 so I told them they should just charge me another $50 and re-connect the phone. They would not do it. I expressed my discontent at the high cost of the insurance deductible, 2/3 the original cost. This is not doing a service to their customers. I had to call and say I was taking my 5 phones business elsewhere for someone to come on the line and say when I denied acceptance of the shipped phone with a tracking number they would connect it.
All this happened on Tuesday 5pm. Otherwise, they would not have connected it until it got back to the warehouse on Thursday. Incredible, inept, even criminal way to treat their customer. Oh yeah, on Monday I called 8am as instructed. By then, the phone had shipped next day so again my daughter who is on the road all day with her own phone could not use it.
DALLAS, TEXAS -- For almost two years, I've been paying $7.50 for insurance on my Samsung Galaxy 5 phone. Here's what the insurance pays for: NOTHING. If you break it, crack it, lose it, or it has water damage, there is a $150.00 deductible. The very young man in the store said it's just like auto insurance. Really?
My deductible on 8,000.00 damage was $150.00. Don't be ridiculous. When I called T-Mobile to try and resolve the issue and see if they gave a damn about keeping my account, LaQueeda informed me that they were very busy and she told me how many people work in the building and then she took a long disgusted sigh. I'll be moving my account tomorrow and changing my phone number because I won't pay one more cent to those **.