Nicest Reps... But Also The Most Clueless!
QUAKERTOWN, PENNSYLVANIA -- When I first got T-mobile, loved them. Seemed like great rates and great customer service.
When I decided to move to Canada to be with my fiance, that is where things got really complicated. T-mobile ... read full review
Vacation With No Phone Service
HUNTSVILLE, ALABAMA -- We recently got back from our vacation at Roaring River Missouri. We had no cell phone service for 1 week? We had to go several miles for any service at all. If we had an emergency we couldn't reach ... read full review4 Replies - Latest reply on 09/14/2013
Poor Customer Service
SACRAMENTO, CALIFORNIA -- My iPhone5 was purchased on 08/05/13 by my husband as a birthday present for me. Ever since I started using this phone I got nothing but problems. Calls would drop while talking to someone, most of ... read full review
I haven't even had my phone for a month and they sent a bill 2 weeks after igot the phone. When I called they was not helpful and said that was how their billing process is. Add reply
Purchased a Cell phone the original seven years ago with the number @$315.00 in NYC
917-293-7372! Paid prepaid min. on the cell phone, until the phone
was reported lost or stolen 4 years ago. I repurchased ... read full review3 Replies - Latest reply on 08/29/2013
Lied About Service
We joined T Mobil 2yrs. ago for a cheaper plan with 2g phones as we are on a fixed income we had just wanted unlimited talk and text. They told us at the time that we were in a good service area. After ... read full review1 Replies - Latest reply on 08/25/2013
GRAND HAVEN, MICHIGAN -- Since July 12th, 2013, I have no service in my area in SW Mi. Prior to this time, I had service since 2008 when I contracted with T Mobile. Calls to customer service and visits to T Mobile stores have not helped. Phone calls and messages left at their corporate offices have not been answered. After reaching the 5th "supervisor, I was hung up on with no resolution. I cannot receive calls or make them. I was told that AT&T will no longer share their tower. What can I do?Add reply
STREAMWOOD, ILLINOIS -- Tmobile fulfillment center came to visit the dealership I work at a few weeks ago. One of the sales reps, "Steve" approached me with an offer that he claimed would reduce my monthly bill. After asking several questions about the offer he assured me I would be able to use my old phone (Samsung s3 with sprint) and that data would be unlimited. He told me that my phone would have to be unlocked and after asking the right questions he finally admitted that 4g data would be, "throttled" down to 3g data.
1 Replies - Latest reply on 08/24/2013Add reply
When I finally got my contract it clearly stated I could not use my phone with Tmobile service and I later discovered I would need to pay up to 300$ for this, "unlocking" service. I ended up paying about 20$ to have the phone shipped back. Steve promises to cover the shipping cost. I then receive a second call from Tmobile asking for my tracking number again. I am now told I will be billed for, "pro-rated charges" on a phone I never even turned on or used. Hope this warning to potential Tmobile fulfillment customers is helpful.
Horrible Customer Service
SAN ANTONIO, TEXAS -- So, if anyone has T-Mobile, I would encourage switching carriers. They charge more for their phones (I got one for 180 that they were selling for 240).. they charge more a month for their bill (paying ... read full review2 Replies - Latest reply on 08/21/2013
The 4G works intermittently in midtown Manhattan -- flips back and forth to 2G. Customer service is incompetent; I switched SIM cards, then handsets, and then was told that I couldn't expect reliability. If you need reliable Internet use another carrier. Add reply
SAN DIEGO, CALIFORNIA -- Over the past several months to one year the T-Mobile signal at my residence has gradually degraded to now no signal at all! An "SOS" has replaced the typical bars on the phone. I have called numerous times to "Customer Service" but to no avail. Now, I have to leave home to make calls! I live in a large metropolitan community of the City of San Diego comprised of light industry and residential homes and extremely annoyed at the apathy regarding the urgency of having no ability to use my phone and having to drive somewhere to use my phone!
1 Replies - Latest reply on 08/14/2013Add reply
The only reliable aspect of Customer Service are their return phone calls several days later asking if your problem has been resolved, which of course, it had not been! So annoying!
FORT WORTH, TEXAS -- I got an LG Optimus 1 and it just stopped working after about 3 months. No problem, got a work order number and mailed it in. T-Mobile said they'd have it back within 7 business days. Well they mailed in on the 7th business day after the received it at 3pm and mailed it on the slowest shipment possible. It arrived 3 days later. To make things even better it didn't work! I called them and explained what was going on, they checked 2 things then told me I'd have to mail it back! No "For all your trouble we'll just let you go to a T-Mobile store and get a replacement immediately." No, "Because you're phone will have been useless to you for over a month we'll credit your account for the months payment you never got to use." Trust me, go with another carrier! Even the little guys like Boost and Cricket give better customer service.Add reply
UNKNOWN, FLORIDA -- T Mobile is the worst service, then when you try to file a complaint the form want money to do that. T Mobile is not a customer friendly company, they steal money from their customers and send you as a customer phones that do not work. They pay their sales people to lie and talk a person anything. Make promises they can not live up to, and the sorry workers have not a clue as to what they are talking us into they just want to get paid. I have paid and still yet are still getting charged for services I did not get, and T Mobile sorry people sent me the wrong phone. I could not sleep at night if I ripped off a older person, for that matter anyone. T Mobile trains them not to care, it's all about making that sale and stealing money from people.1 Replies - Latest reply on 08/11/2013Add reply
GEORGETOWN, SOUTH CAROLINA -- Had the L9 for six months when it slipped off the couch onto to carpet and wouldn't come back on. As the "phone insurance" is supposed to cover this we notified them a.s.a.p. However we are now going on week two with out any resolution. They had us re-fax them the claim three times, re-email them twice plus so many phone conversations it would be hard to count all the time spent on hold. Plus now hearing from others like myself that the replacement phone is one that was refurbished. Needless to say not enjoying my T-mobile experience.1 Replies - Latest reply on 08/11/2013Add reply
LITTLETON, COLORADO -- Beginning June 1 2013 we have had a very poor signal at our home, by contacting T-MOBIL we were told it would be fixed in 3 days. A week later we were told we need a signal booster, which they couldn’t ... read full review1 Replies - Latest reply on 08/11/2013
I went to T Mobile store because kept dying and I couldn't call. I have had 3 weeks of apologies ans still no help. All excuses 1 Replies - Latest reply on 08/15/2013Add reply
VALLEY STREAM, NEW YORK -- My daughter went into T-Mobile store to inquire about a new phone and when does the contract on our family plan end. Store manager stated it had several months to go before it expired but recommended ... read full review1 Replies - Latest reply on 12/07/2013
Bait and Switch Scam
PHILADELPHIA, PENNSYLVANIA -- We went to the T Mobile store at 10090 Red Lion Road Philadelphia PA and received a written price schedule for 3 phones from the manager Zhanna which was $160 + taxes and normal federal fees. We were ... read full review1 Replies - Latest reply on 08/04/2013