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462 Reviews & Complaints
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bad customer service
Posted by Kittys06 on 01/31/2006
MERRITT ISLAND, MELBOURNE, FLORIDA -- I too would not use T Mobile again, as soon as my year contract is up I am switching. Anyone got any ideas on who to use? My "new phone" would not let me dial out after having it for three weeks, went to three different T Mobile places and no one would do anything. They said it was past the 14 day period when you can get another phone if you don't like the one you took. It is not that i didn't like the phone it didn't work. Finally after three days and 4 places, talking to six different people and having to drive 35 miles (one way) from my house they gave me a loaner phone and sent mine back. The employees could have cared less that my phone quit working after only three weeks, if i didn't have a year contract i would have ditched them then.
     
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Posted by Anonymous on 2006-01-31:
Cell phone companies are truly evil.
Posted by miketech on 2006-01-31:
They know that and that's why you have to have a year contract. Pirate's right on cell phone companies are truly evil. Just wait till you go over on minuites.
Posted by Voice of Reason on 2006-02-01:
Why did you wait 3 weeks?

There is a 14 day buyers remorse period on all equipment or new service with T-mobile. That gives you time to see if the service and phone work in your area and if your happy with it.

The problem may have been the phone itself (which would be the manufacturer you are upset at, not T-Mobile). Or it may have been an issue with the network involving your account.

TO find out which, in a case like this call T-Mobile, and they will get you to Technical support who can trouble shoot the issue and find out if its the phone itself or something else.

If its the phone, then it is covered under the warranty as set by the manufacturer. T-Mobile has an exchange program where they will send you a replacement of the same model (per manufacturers guidelines), and you send the defective phone back to T-mobile. And there is often a loaner phone programe available so you have a basic phone until the replacement arrives if your phone is totally dead.

Stores are very poor places generally for support on these issues. Some are good, some are bad. Even good ones can not do the troubleshooting and network checking like Technical support can.
Posted by kittys06 on 2006-02-01:
Voice of Reason? Maybe before leaving a comment you should read what i said. I did not wait 3 weeks, I SAID after having the phone for three weeks, It quit working after three weeks. My complaint is against T Mobile for their lousy customer service. I DID call tech support after the third place said they would not do anything either. I still would not use T Mobile again. Even after contacting them I still had to drive 35 miles one way to pick up the loaner phone. when there are several T Mobile stores in my area. That is not customer service.
Posted by kittys06 on 2006-02-01:
By the way Voice of Reason, Do you work for T Mobile?
Posted by jengelbach on 2006-02-07:
I tried to open a Pay-As-You-Go account with T-Mobile online. A message came up saying there was a problem and that I should telephone customer service. I was put on hold for nearly 10 minutes, and when the rep answered I was told I would have to wait another 5 minutes for some kind of a check. As a result of this strange treatment, I decided to investigate complaints about T-Mobile. I found many, including yours. I'm lucky my order was delayed or I might not have investigated, and might have experienced problems similar to those documented by you and many others. Thank you for helping to keep me from making a big mistake.
Posted by MyraEllen on 2006-02-07:
Not every T-Mobile participates in the loaner program. That's probably why you had to drive so far. The indirect, meaning not corporate stores don't always do loaners. T-Mobile can't control that. That's not "bad customer service" its just an inconvenience for you.
Posted by kittys06 on 2006-02-12:
Myraellen, It is bad customer service when i had to go to three different T Mobile stores and got help from not one of them. They do have loaner phones at these locations just did not happen to have any that day or so they said. and yes it is a big inconvenience when I have to drive 35 miles out of my way twice, (had to take the loaner phone back too) so that is a total of 140 miles out of my way. If they are so good about customer service maybe they should have sent the phone to the store close to me. and i could have picked it up there. Yes it is bad customer service. 3 months and counting till my contract is up and i cant wait.
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Warranty Exchange Program
Posted by Moon on 08/31/2005
HUNTINGTON BEACH, CALIFORNIA -- I purchased a Motorola V300 phone from T-Mobile and found within 6 months that it had defects in its camera and charging software/hardware. Under the warranty exchange program I was shipped a replacement which I was informed was refurbished. It was defective (would not charge) and I was sent a second replacement which was also defective (flip did not function correctly) and was told I could simply select a different phone at that point due to the multiple unsuccessful exchanges. I opted to wait in order to review the various phones before making a selection and when I called to fulfill the offer, was told that the 90 day window for doing so had expired. I was never informed of this time limit during the entire exchange process nor at my last communication with the warranty exchange department. I asked to speak to a manager or supervisor and was instead transferred to a coworker who rudely interrupted me every time I spoke, was nonresponsive to my questions, and tried to ship an undesired replacement phone to me without my authorization. After she informed me she was not a manager she hung up on me. T-Mobile should review these types of incidents and fire employees who have no sense of customer service and use their position of power to belittle and ignore customers with legitimate issues.
     
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Posted by KateM on 2005-09-01:
Why would you wait over 90 days to place an order for a new phone if your current one isn't working? I guess the better question is why choose T-Mobile? Go w/ Verizon.
Posted by moon on 2005-10-07:
A quick judgement without the facts, KateM. I was offered an exchange for a phone that had software glitches. This does not mean it was non-functional. The two replacements sent were refurbished and defective - aka non-functional. I wasn't informed of the 90day limit, and was out of town for more than 65 of those days. The answer is NOT Verizon... they don't even have a decent signal strength in my major metropolitan area. Only T-Mobile and Cingular do. Anyway, jumping to conclusions only illustrates one's ignorance. Get the facts.
Posted by moon on 2005-10-07:
Since I originally posted this review, I contacted the President's office at T-Mobile by letter twice. Both responses were telephone messages left directly on my voicemail (through the voicemail system to bypass ringing my phone). I sent copies of these letters to the Better Business Bureau and they opened a case. Upon their contact with T-Mobile, I received a call from a Customer Relations Manager at the President's office to resolve the issue. They are going to send out a brand new handset (several choices) at no cost to me with an agreement to a one year contract for service. My current contract with them has expired.
T-Mobile customers with a legitimate concern about Customer Service problems or handset issues should write a letter to the President's Office and CC the Better Business Bureau. For reference, the President's Office phone number is 877-290-6323. A manager of the Customer Relations Team at the President's Office is Jennifer, at ext. 8011.
Posted by laker on 2007-06-04:
My experience with T-Mobile has been like yours...very poor. Yes indeed they hang up whenever you do not agree with them and it appears that is acceptable!
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Young America TMobile Rebate Scams
Posted by Former Young America TMobile Employee on 02/09/2009
YOUNG AMERICA, MINNESOTA -- I am a former employee of Young America who does Rebates for T Mobile. Recently there has been 6 of us fired for asking questions to our SR. HR person and our supervisor leads as to why we are denying so many people for their rebates and we all felt that this rebate thing was a huge scam!!! About 24 hours after asking such questions we we're all terminated from employment. We all that worked there we're taught denial codes and many different strategies to make it so people would not get there rebate money. Many would get denied for no reason at all and keep denying their rebate until it had been so long the offer expired and they could not get their rebate money. If 1 denial would get reprocessed and tell the customer it would be another 4-6 weeks for reprocessing, a different one would follow that letter later on until the consumer would give up.

[no legal solicitations please]

Former Employee Young America T Mobile
     
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Posted by Anonymous on 2009-02-09:
There are many postings online about the scam dating back to 2006, maybe earlier. Question for the OP: is the attorney to help people get the rebates or to compensate former employees? I'd like to see a response here.

For those who have had the rebate denied the best advice I've seen is to take your copy of the rebate materials to the store the phone was purchased from. Many reported getting credits to their account. Another way is to directly contact T-Mobile.
Posted by Mnpink on 2009-02-10:
I am not the employee that wrote the posting but I am included in the law suit. I am one of the employees that was wrongfully terminated because I was asking too many questions and stirring up the pot. We are doing this for both reasons. There is so much fraudulent information the rebate center gives out, something needs to be done. We were taught to do this. If there is any information that can help this case, it would be greatly appreciated. The week I was terminated 1-22-09, we were told a mass amount of unqualified letters went out to customers and we were to tell them "our system is going through and reprocessing them and you'll receive your rebate in 7-10 business days." This was a complete lie!!! Young America Corporation is the dirtiest company I've ever worked for. I believe t-mobile doesn't know a lot of what goes on because any rebate uncashed or not issued is money in Young America's pocket.
Posted by Former Young America TMobile Employee on 2009-03-12:
MNpink who left her comment about Young America Tmobile scams on rebates....I am a former also employee of Young America and I believe I worked in the same call center as you, yes I agree this is the dirtiest company I ever worked for as well they have frauded alot of customers out of their money!!! I did not get terminated I just QUIT!! I could not stay working for a company that does this and they keep getting away with this fraudjalent activity how does TMOBILE stay in business I do belive they are aware of this Young America rebate scam they just don't care as long as they get money in their pockets as you say.....they will keep on scamming their customers. After I quit I did call the better business bureau and the attorney generals office hopefully someone will stop this.to all the customers out their Reprocessing your rebate is Young America and Tmobiles way of saying you will never receive your rebate money!!! We that worked their no the scam very well!! Good luck to Mnpink on your case against Young America/Tmobile. If I can help I will gladly give up information against this company and their scam!! Former Young America Employee
Posted by Redragonz on 2009-04-06:
I've been with T-Mobile for the past 7 years. I upgraded my phone on July 01, 2008 with a new 2-Yr contract with the promise that I am eligible for $50.00 mail-in rebate for the new phone, Motorola RIZR Z3. I mailed in the rebate form along with the SKU label on July 08, 2008. So far, no rebate...no response of any kind from T-Mobile. On both occassions that I called into their Rebate Center at tel: 1-877-311-8853, they always tell me that they never received my rebate form and now the rebate has expired since the form must be postmarked by September 30, 2008. How can that be?? Even if I had given the mail to a postman on a donkey, he still would have made it from California to T-Mobile's Rebate Center in El Paso, Texas within 3 weeks most!!! But what do I know...I'm just the FOOL who sends in his payments every month...THIS REBATE THING IS ALL A SCAM...DON'T FALL FOR IT!!! Still have all my paperworks to prove to any stubborn consumer still hoping to get a rebate from T-Mobile.

Bill N.
E-Mail: bill@unisourceelectronics.com
Posted by Longtime YAC Employee on 2009-04-19:
I also worked at the YAC/Tmobile call center. I quit because it looked like they were deliberately scamming people out of their rebates. I wasn't surprised to find out that a number of employees got fired for complaining about their unethical practices. I knew if I complained I would be fired. I also worked at YAC before the jobs went overseas and I saw things that appeared to me to be illegal and would definitely result in consumers not getting their rebates. What they are doing at the Tmobile call center is absolutely unethical and should be investigated. How can companies give consumers the run-around and keep money that rightfully belongs to the consumers?
Posted by MNEmployee on 2009-05-08:
I worked in YAC's Mankato, MN call center from 1998-2002.I see they're just as disreputable now as they were back then. I was fired for "insubordination"-which was a lie.
Posted by LittleGene on 2009-07-14:
We pay federal taxes for these products and services. Why haven't our federal and state attorney Generals been jumping down T-Mobiles throat and demanding accountability in order to continue to do business in our states? There are plenty of other companies willing to step up. Laws need to be revised. When my subscription ends, I probably will go back to a land phone and my employers phone and stop pretending I need to be contacted immediately. My life pace will be a lot easier, even if pay phones no longer exist in most strip malls and gas stations. Everyone else has cell phones and discounted services for emergency calls if I really asked nicely. HMMM:).
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T-mobile Bills Customers for Text Messages Never Used
Posted by Wmcmullin on 12/14/2005
MT. MORRIS, MICHIGAN -- T-mobile billed me (and probably others too) for text messages I never used. I don't even know how to use the text messaging feature. Once I did get in a text message from T-mobile, and they charged me for that message too! I called and asked to block that feature, but they said they cannot remove it. Customers shouldn't be charged for a "feature" that we have no control over. Anyone can send a text message to us, and we'd have to foot the bill. This is outrageous! I am canceling my service. If they charge me the $150 early termination fee, I will not pay it.
     
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Posted by KateM on 2005-12-14:
Oh come on. Most companies charge 2 cents to recieve a text message- if you're so hard up that you cant afford 2 cents them maybe you shouldnt have a cell phone. Oh and canceling with them and not being charged is a pipe dream. All the terms and conditions are stated in your contract and you agreed to it obviously or you wouldt have the phone. And no matter what company you go to you're going to incurr charges or text messages whether you want the feature or not. If I were you I would happy that being charged 2 freaking cents for something was the biggest problem of my day.
Posted by Jitterbean on 2005-12-20:
You can go to tmobile.com and go into your account and set filters to exclude txt messages. Any txt messages from tmobile is not charged. If you use instant messaging make sure you log out when you leave tzones or you will be charged for txt messages. While logged into tzones you can IM all you want but if you don't log out of you IM every IM you receive after that could be added to the acct. I hope this helps
Posted by Voice of Reason on 2006-02-01:
Text messaging costs .05 per incomming or outgoing message currently. The reason the feature can not be turned off is that it is one of the basic ways T-mobile communicates to customers changes regarding thier service or upgrades to the system etc.

As stated in another comment, you can set a filter for spam text msg on the web site.

You are never charged for a text message from T-mobile. System generated messages are free. If you have an ALERT set (on the website) that would be charged as a regular text message.
Posted by The bad wing on 2008-08-07:
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Coverage and Customer Service
Posted by Muggins on 07/01/2005
BERKELEY, CALIFORNIA -- T-Mobile makes me furious! I moved to a new place right in the heart of their professed coverage area, and the coverage was pathetic to nonexsistant for about a 5 block radius around my house. The coverage was so bad that many calls didn't go through, other calls were dropped, and I had to stand in one spot in my living room in order to get one or 2 bars of shaky coverage. I called and complained, and they said they realized there was a problem. They said they would try to "tweak the towers" in my area to make it work better. Nothing improved, and when I called back they again said that they knew there was a problem, and they planned to fix it sometime in the next year. As you might assume, I had a year long contract. So that basically meant that I would have pay them a whole bunch of money for nothing. They said that I could pay their early cancellation fee or stay with them and get my 6th month free. I tried to argue that they should waive the cancellation fee because they were breaking the contract since I didn't have coverage in their professed coverage area. They were unyeilding. They kept repeating irritating catch phrases like, "I'm sorry that you feel that way, but..." and then telling me again that I was screwed. Every time I've talked to them on the phone, they act like robots. When I asked to speak to the manager, she would tell me the exact same phrases as the sales person. And when I tried to go higher than the supervisor of the call center, they first told me that there was no one higher than them and then gave me an address to write to. All of my interactions with them have been completely infuriating, and I will be very surprised if they are in business much longer. I will finally be rid of them in August. I can't believe what a racket they are running and how much of my money they have effectively stolen by charging me for a service that they did not provide.
     
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Posted by AZJEM on 2005-07-04:
I can't imagine they would "tweak the toweres" to make your service better. How did they plan on doing that one?
Posted by MelissaM187 on 2005-07-16:
I have T-Mobile and I envy you for the two shakey bars in your living room! I have to go outside to use my phone. I called and told them this and they told me it was because of interferance with my satellite dish. Funny how my sister's Cingular phone doesn't have this problem....
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Will not cancel my contract even though I can't get service where I moved
Posted by Ohnomj5 on 11/14/2012
ARIZONA -- I have been a T-mobile customer for 6 years, never late or missed payment. I moved and the location can not get good reception, in fact almost no reception. T-mobile refuses to let me out of my contract stating that they can not guarantee service everywhere and I should have looked at their site map before I signed a contract. I am suppose to know where I am going to move someday before I sign a contract. If I were you I would not sign a contract with T-mobile. When I finally get this settled I will never buy with T-mobile again.
     
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Posted by FoDaddy19 on 2012-11-14:
When I first got a cell phone I went with T-mobile. I couldn't get reception everywhere but my house. No big deal since I had a land line. I just chalked that up to a learning experience and switched to Verizon when my contract was up.

I don't think T-Mobile is in the wrong here. How were they supposed to know that you were going to move or where you were going to move to? I'm sure they'll let you out of your contract if you pony up for the ETF.
Posted by leet60 on 2012-11-15:
Almost all major wireless carriers will consider if you have ANY reception in an area that the area has coverage. They will use this excuse to deny cancellation without an early termination fee.
Posted by mercedesangel on 2012-12-11:
Last year in December I switched my phone from AT and T to T-Mobile. Since my conversion to T-Mobile, I have had lots of problems with cellular service. Problems I never had before when I was with AT and T. I know it shows that I have been a customer with T-Mobile for the last 5 years. However that phone number, 281-935-4685, is my son’s. He is a teenager and he has had the same problems but being a teenager and not having cell service at home is not a big deal for me. He is a teenager and on the phone enough and not being able to use it at home was not a huge concern for me and he did not pay the bill and during that time I was not with T-Mobile and did not have those issues.
With that said. I am asking that you release me from my current contract with T-Mobile for all three phone numbers, 713-502-8826
Posted by Teresa from KC.... on 2013-05-31:
I also have been a customer with tmobile for 15 years since the company was voicesteam. i have moved and they refuse to let me out of my contract. i am now filing a complaint with the state attorney general. My advise...this is illegal for them as a business to charge you for a service that you are not getting.
Posted by heres how to get out on 2013-10-06:
File your complaint through the FCC.gov. they have to respond to your complaint. I've had service issues with another carrier did the FCC thing I've never had a problem since I did that two years ago. I'm still with the same carrier. And its prepaid vm USA
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Disable Text Messages - Sort Of
Posted by Gryphon on 02/09/2008
Shortly before the lawsuits regarding T-Mobile's text messaging service were announced, I started to receive some stock spam texts. Calling T-Mobile, the representative told me that I should "send an email to the address in the text telling them to stop, and they will."

I had already forwarded the messages to the abuse@ address of the domain in question, and tried to resolve the email addresses. Of course, they were invalid. When I informed the representative of this, and that sending random emails to spammers is a good way to let them know you are really real, she got slightly defensive and muttered, "Well, it has worked for me." Sure.

Anyway, T-Mobile allows you to set up filters to stop certain types of messages. These filters are buried somewhere in your account settings - I can't remember exactly where at the moment. I added a filter that said "If subject of text (doesn't equal) "some 50-character long string of symbols" then discard."

I just hit keys at random until the buffer they provide for the filter keyword was filled up. So far, no new messages. Of course, this also gets rid of any real messages you may want to receive, but I purchased my pre-pay phone for emergency use only and don't care about text messages.

I have to point out that the representative was friendly and willing to give me information, as incorrect as it was. I think it goes without saying, however, that you shouldn't take T-Mobile's bad advice about getting rid of spam texts.
     
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T-Mobile Customer Service Is Horrible. Do Not Trust Them!!
Posted by Rvhilton on 05/05/2006
AKRON, OHIO -- I started service with T-Mobile a year ago (May 2005. I immediately had issues with call clarity, dropped calls and many "dead zones". However, my main dispute with T-Mobile did not begin until February of 2006. The ringer on my phone and voicemail worked intermittently. I was not aware of this until friends began asking why I had not returned calls in addition to receiving an email from a potential employer saying they were sorry, but they could not get ahold of me after multiple calls and the job was awarded to someone else. I had to contacted customer service three times to get the situation resolved. I could not make them understand that my phone not ringing or retaining voicemails was a MAJOR ISSUE.

Finally, T-Mobile agreed to send me an exchange phone, AT NO COST. Uh,they lied. The phone was in perfect physical condition. No cracks, breaks, scratches, nothing!! T-Mobile sent the replacement phone with packing materials to send back my defective phone. I sent the phone out the day after I received my replacement phone to assure they received it within the time allotted because I did not want to be charged a $300.00 restocking fee. Well, I got my online bill on May 4, 2006. I was charged a $100 fee because they claim the phone screen was severely damaged when they pulled it out of the package. The phone was in no way damaged when I sent to back to them. If the phone had been damaged, I would have purchased a phone from Ebay for far cheaper than $100.00, and had service hooked up to that phone.

I spoke with three people in customer service, all of which gave me different stories as to why I was being charged the $100 and how it was a "non-disputable claim" because "their people had paperwork indicating I destroyed the phone". I asked to see the documentation and photos of the so-called destroyed phone, and they told me they did not have any photos or proof of the damage, but they knew THEY did NOT do it, so it had to be me or the postal service. YES, THE HAD THE NERVE TO BLAME THE POSTAL SERVICE!! One customer service representative told me to go to the post office and demand they pay the $100.00 fee. Are these people stupid?? Why would the postal service pay for something like that? The phone was not damaged, period. All the customer service representatives would say was "I am following the policy and procedures of T-Mobile and I cannot do anything else to help you in this manner". I heard that line so many times I knew what they were going to say before they said it. Oh, I was told by one representative that he would give me 100 free minutes for me to drop the issue. I told him "NO", that i wanted the money credited to my account. I told them I wanted to speak to someone higher up. I was told that I cannot speak to anyone higher up because THEY don't even know how to get ahold of them (WHAT????), that I can only FAX them with my dispute.

So, I did. Well, I contacted them to verify that my complaint reached the mysterious customer relations department, but it seems that they never got it. One person told me it would take two months to resolve, and that they would be taking the money out of my online account anyway, and another told me i would get a call in 24 hours, and then another told me i would get a call in 72. Which is it??? I was also told that customer relations will take the word of the workers in the warehouse, and I have no case because its "nondisputable". I asked the customer service representative how I was going to hear from the mysterious customer relations people regarding my complaint. Now get this, THEY ARE GOING TO TEXT MESSAGE ME WITH AN ANSWER!!

How unprofessional is that, I will get a text message telling me that I am going to have to pay for something I did not do! I then asked what I do once I get the "text message" if I am not satisfied, and she said that is as far as I can go, and I will just need to pay the bill, in full. I HAVE TO PAY FOR SOMETHING I DID NOT DO. I DID NOT CRACK THE FACE OF THE PHONE, THE PHONE WAS NOT PHYSICALLY DAMAGED. THE RINGER AND VOICEMAIL DID NOT WORK!! Once my contract is up, all my family members and friends will go elsewhere. DO NOT USE T-MOBILE. THEY ARE LIARS, CHEATS, SCAM ARTIST!! BEWARE.
     
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Posted by CrazyRedHead on 2006-05-06:
I guess you are not going to be happy at all. All wireless providers follow this procedure when there is a warranty dispute.
Posted by perplexed on 2006-06-03:
I feel your pain. They are horrible!!!
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Billing
Posted by Driza on 09/18/2005
READING, PENNSYLVANIA -- I have been in contact with the FCC and it has been advised to file a complaint with T-mobile. I just never knew how dirty this company can be.
First, I do not get a signal in my home. How can I be held to a contract where I can't even use the services? Then I was involuntarily extended. Then my contract ended and I forwarded my number to a new carrier, I was still hit with $138 bill for nothing. The company has these policies and you feel like you are talking to someone brought up in another country. I decided to file a small claims lawsuit against these people. I WOULD NEVER RECOMMEND T MOBILE TO ANYONE.
     
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Posted by CrazyRedHead on 2005-09-18:
It states in your contract that service is not guarenteed everywhere. You had 14/15 days from the start of service to decided if the service/phone works where you want it to. You do not give any info on the contract extention. If you purchase a phone at a discount, accept certain promos, there are a few reasons why the contract would be extended, and there will be nothing signed, it is usually done verbally. This is also in the contract/terms and conditions. T-Mobile doesn't prorate bills. If the service was cancelled one day after the end of the billing cycle, you will be charged for the full month. This is the way most, if not all, wireless companies work. You may or may not get something out of this, since you cancelled the service, they may try to give you something but usually you will have to give something in return. Everything you are complaining about is in your contract. You did read your contract, didn't you? I doubt it.
Posted by rainy on 2005-11-20:
You didn't have coverage at your home? Did it not occur to you to cancel within the buyers remorse period, which is 14-30 days depending on which state you live in. Sounds to me like you didn't read your contract, now you want T-Mobile to take care of your stupidity.
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T-Mobile stole $196.08 from my checking account
Posted by DJH on 02/11/2005
CHRISTIANA, PENNSYLVANIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

On January 30th I made an electronic payment of $197.00 to T-Mobile from my checking account. I came to discover on Tuesday, February 1st that they had not only taken the $197.00 which was authorized but they also took an additional $196.08 which was not authorized. Now I am out the $196.08. They basically stole money from my checking account. I have called T-Mobile Customer Service repeatedly and spoke with their Customer Service Reps. which by the way SUCK!! They have no answers for me and if they do not have any answers for me they lie as one of them did, telling me the check was in the mail when in reality it was NOT. Now I am out the $200. I told them that I want out of the contract and I was told by Karen a Supervisor at T-Mobile that was not grounds for breaking the contract. If stealing money from peoples accounts is not a valid reason for getting out of the contract then I do not know what is. I need some help here and I know that I am not the first customer that they have stole money from.

As a resolution, I would like the following:

I have called T-Mobile repeatedly telling them I want my money back and I have also made a formal complaint with my bank and they are going after them for the stolen money.

I want my money back immediately and I want out of the contract and I don't want this to happen to anyone else.

Please contact me if you need more details regarding this incident.
     
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Posted by TXRoadTrip on 2005-02-11:
1. A high bill.
2. Dispute it with your bank - tell them to note your account - not to alloy tmobile to debit from your account.
3. Don't give them your checking account info or anyone else - now tmobile has it - someone else from the same company later will probably do the same thing.
Posted by TXRoadTrip on 2005-02-11:
Send in complaints to:
Your State Attorney General
fcc.gov
ftc.gov
Posted by SouthernCAStar on 2005-05-14:
File a complaint with Federal Trade Commission throught their website, your State Attorney General and Better Business Bureau.
Posted by issbill on 2005-06-03:
On XX-XX-2005 the EXACT same type of thing happened to me. I logged in to make a payment on the T-Mobile phone. I made a payment. I made sure I DID NOT check the option for them to take out recurring payments. I made sure of this thoroughly 3 times before logging out. The very NEXT day BAM T-Mobile illegally billed my checking account for both my phones. When I called the rep was blunt, saying "No the money cannot and will not be refunded." When I asked to speak to a supervisor the rep said I could not. When I demanded to speak to a supervisor or manager for the refund the rep became shaken and put me on hold. The rep then came back and said the supervisor would not speak to me about this and the money would not be refunded. And here is the catch the rep tried to plaacate me by saying, "The checking information has been removed from the account so it won't happen again." T-Mobile clearly knows this is happening. Clearly if one goes on line and authorizes a one time payment and even if one makes sure the Easy Pay recurring billing option is unchecked the site "checks" it as you leave/log out. Then BAM your checking account or credit card is billed by them. When I threatened legal action the rep then told me "My supervisor told me that if you threaten or mention legal action or a law suit I can no longer give you any information on your account. I cano nly now give you the address to our legal department" :which the rep haltingly and nervously gave to me. From the rep's nervousness I am assured the supervisor (the coward who refused to speak to me about this) was right there with the rep or on the line listening. what we need to do here is begin the class action process. These type of either greedy or cash strapped companies need to be and can be brought down. I have a acquaintance who was just before the California Supreme Court and so I am contacting him about this procedure. All who wish to join me in my fight should post here.

Not giving up after all this stress and BS.
Posted by Abztract on 2005-07-10:
Sigh; this company has put me through hell more than once. I also broke of my contract with them becuase they didn't keep their end of the bargain. I am now with Sprint and use my old T-mobile as a pre-paid to go phone for other things when I don't want to give out my main phone number.

So on July 3rd, 2005 I add $10.00 worth of airtime which gives you 30 minutes. Well before the call ended the rep tells me I have 111 minutes. I asked her wow "how do I have 111 minutes" she says "umm I don't knot". Puts me on hold and when she comes back on the line tells me everything is ok and I should only be charged once and if there is a billing mistake to call back (I used my debit card which was a big mistake). I called t-Mobile right back the rep said the same thing as the other person said everything is fine.

3 days later I check my bank account only to find out T-Mobile Charged me 10.70 three times for a total of $32.10, obviously I wasn't happy. I called T-Mobile to fix the problem since they said they would. I was then refused a refund and hung up on, one of the reps lied to me when I asked to speak to a Supervisor by telling me she was a sup, but I managed to persuade her to let me speak to a sup. She got slick and cold transfered me to another rep that went through the same motions. Yes you are right we did double bill you, but we can't give you a refund. I cought the mistake as soon as it happened let the rep know and called afterwards, they admit their mistake but still hand me no refund what gives?

I didn't authorized this and that's I how get treated. They made my blood boil, so I let go. The extra $20 plus they stole from me. I'm just going to stick to buying those refill cards that if I decide to keep supporting this big time fraud of a company should of learned my lesson the first time around.

People NEVER give T-Mobile access to your bank account.

This is supposed to be pre-paid no contracts, no hidden bills and charges, yet they charged me an extra .70 cents on each $10 refill.
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