CITY OF INDUSTRY, CALIFORNIA -- I initially financed my Toyota Tundra through Toyota Financial Services. I then sent them a payoff check from my credit union. I started receiving calls that I owed my monthly payments to Toyota Financial Services. I told them that I had sent a payoff check. They stated that it had been returned to them when they tried to cash it. I asked them to return the check to me so that I could see why it couldn't be cashed. They instead deposited it 3 more times.
Now I have to send them an Indemnity Form so that my credit union can reissue a check. This company isn't really interested in listening to their customers. They just do what they want to do. I talked to my credit union and they have had very bad luck dealing with TFS. Make sure you are financed before you shop for your new Toyota!
I sent one extra month's payment to TFS on a car lease which had expired. The experience of trying to get a refund from this company has been a true nightmare. The customer service reps are complete drones. Nobody answers their phone. Trying to get the name of a supervisor is impossible. I supplied them bank statements and they claim that's not sufficient proof. Bottom line: I still haven't received my refund. In the future I'm avoiding TFS like the plague. Anybody have any suggestions?