Toyota Financial Services - Page 2

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Beware Toyota Financial Services
Posted by on
I sent one extra month's payment to TFS on a car lease which had expired. The experience of trying to get a refund from this company has been a true nightmare. The customer service reps are complete drones. Nobody answers their phone. Trying to get the name of a supervisor is impossible. I supplied them bank statements and they claim that's not sufficient proof.

Bottom line: I still haven't received my refund. In the future I'm avoiding TFS like the plague.

Anybody have any suggestions?
     
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User Replies:
spiderman2 on 03/27/2006:
My only suggestion would be to keep track of your payments better. Seriously, good luck getting your money back.
viperpa33s on 03/28/2006:
If the check didn't clear you could have put a stop payment on the check. If Toyota finance did cash the check then the money is floating there somewhere. Some banks will try and solve payment disputes even if you pay by check. Contact your states attorney generals office. You can also write to the regional office of Toyota and explain your situation. I would not expect a quick refund since the accounting dept. first has to find the money. It would show up when they do an account balance for the week. Even if the clerk didn't input the correct amount, it would still show up as having more money than they are supposed to have.
Calisto7 on 06/08/2006:
If the check has been cashed you do need to send them a front and back copy of the check. They get millions of checks I am sure and need numbers imprinted on it to locate it. Also when you call, asked for the Retention, or Lease End department. Customer Service can't help you, only the lease department there!

Hope that helps and you get your money back. Oh and yeah, if it's not cashed, put a stop payment on it.
willyum31 on 09/23/2009:
I had to fax my bank statements over to TFS and Write TFS credit dispute group. I still have yet to receive my refund but, a similar thing happened to me. My problem is I have a TFS ( vehicle loan) and a TFS(visa) . My Car loan was applied to my visa and, they have failed to return my car loan payment.
PepperElf on 09/23/2009:
Personally that's why I believe in not leasing a car.

Granted, I was lucky and was able to use my Navy separation pay towards my car, but... I had no requirements to give them any of my financial data.

All I had to do was make a down payment the day I said, "Yes I'll buy this car."

On the day I picked it up, I handed them a cashier's check for the remaining amount.
MSCANTBEWRONG on 09/23/2009:
What's up with the resurrection of all these old posts...
MRM on 09/23/2009:
It is the risen of the ghost of a former member.
MRM on 09/23/2009:
Welcome back! We all brace of your second coming!
MSCANTBEWRONG on 09/23/2009:
LOL!!
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