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TracFone

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132 Reviews & Complaints

Company Contact Info
Contact Info: 9700 N.W. 112th Avenue | Miami, FL 33178 | 1-800-867-7183 | www.tracfone.com

Top Customer Complaints & Reviews:

It was my son who found out about the new Senior Value cell phone from Tracfone and suggested I check it out. I did and I got it and am I glad I did.
I've been a satisfied Tracfone customer for about 10 years because it works everywhere I've been in the US, including really out of the way locations (Pine Ridge, SD, for example).
I know customer service has gone downhill in the last few years but attempting to talk to TracFone customer service was one of the worst experiences that I have had.


Latest Reviews:

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Low Cost But No Service - Lg840
ROANOKE, VIRGINIA -- I purchased a Tracfone about 6 months ago. Until a few weeks ago the service was satisfactory. During that time I added about ...
-- Informative Posted by Jmpriv on 06/08/2013

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No Support Unable to use Mailbox - Customer Service Voicemail Option
MIAMI, FLORIDA -- I have just spent 82 minutes on the phone with a customer service representative This was my second call to TracFone today. I ...
-- Informative Posted by Cscrbns on 06/07/2013

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Unable to Effectively Use Website or Promo Codes - Tracfone
MIAMI, FLORIDA -- From 2010-11, added airtime from website without problems including promo codes. in 2012, security warnings from FireFox about ...
-- Complaint Posted by John692 on 06/05/2013

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Pathetic Enough To Make You Weep! - Tracfone/Straight Talk Service
KEY LARGO, FLORIDA -- I had been a customer with Straight Talk for more than 3 years but the summer of 2011 is when the Tracfone system that was powering ...
-- Complaint Posted by Keysgypsy on 03/05/2013

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Don't Do Business With Them - Cell Phone
MIAMI, FLORIDA -- I have been TRACFONE for 1 year and a half. I thought initially it was a good pay as you go with triple minutes for the LG phone. ...
-- Complaint Posted by Fds on 03/04/2013

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Tracfone is a HUGE ripoff - unable to buy additional minutes via phone or internet
GANESVILLE, GEORGIA -- Bought a Tracfone with "double minutes for life", ha ha ha!! Good luck trying to buy minutes at any price. First you must ...
-- Complaint Posted by Elbrownley on 01/28/2013

What's So Funny?
So, I bought my aunt a new cell phone because her old Tracfone doesn't work very well. She wanted me to call Tracfone to get ...
-- Informative Posted by on 11/13/2012

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DON'T EVER USE TRACFONE
INDIANA -- There are many issues within your company I feel should be brought to your attention. You have lost a at least 6 TracFone users ...
-- Complaint Posted by Amandanicole528 on 02/25/2012


Double Charge Scam - Tracfone Prepaid Minutes
NATIONNWIDE, NEW HAMPSHIRE -- They double charged me for a double minutes card I purchased in July and I have tried to get it reversed since then and now they ...
-- Complaint Posted by Simplefolk88 on 11/04/2011


We bought a new Tracfone it didn, t work so took it back Walmart they give us creit 4 it. I bought a new one at Radio Shack, ...
-- Complaint Posted by Down1size16 on 10/22/2011

Poor service - 1000+ prepaid minutes disappeared from my Tracfone overnight
Checked web to see if I could address problem there, but there was no way to do it. Called Tracfone yesterday. Put on hold ...
-- Complaint Posted by Bandslane1 on 08/27/2011

Unable to talk to service center
Purchased a new Tracfone and wanted to transfer my current phone number to the new device, as well as activate the new device. ...
-- Complaint Posted by Not8 on 08/05/2011

Promotional minutes - Today's special, tracfone with a 1000 minutes
TAMPA, FLORIDA -- I ordered a Tracfone through HSN, it was to have had 1000 promotional minutes. I paid nearly $80.00 for this phone and all I ...
-- Complaint Posted by Calamityjane on 02/23/2011

Phone Number Cancelled on Account in Good Standing - Net 10 (Tracfone) service on a CDMA phone.
Early February 2011 - I was in town to manage a variety of personal details, and was expecting an important phone call from someone. ...
-- Informative Posted by Green-tiger on 02/22/2011

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