First of all, I tried to order a phone on their website. It had a special for 19.99 for the phone and a 60 minute card, with free shipping. Every time I tried to pay for it, it'd try to charge shipping. ... read full review
Tracfone advertised free calls to Canada but after talking 4 times to a representative and e-mailing about our complaint, the issue was never resolved. WE NEVER WERE ABLE TO PHONE CANADA.
4 Replies - Latest reply on 12/31/2011Add reply
If you are thinking of buying a Tracfone, just think twice. It was the most frustrating experience we ever had.
TracFone will not connect my phone because they said someone reported it stolen. They said I have to prove I paid for the minutes. I bought this phone over two years ago as an emergency phone to keep ... read full review3 Replies - Latest reply on 05/12/2009
My TracFone Experience
I have used Tracfone for 3 years, because it seemed the most economical option. I have put up with their inconvenient methods before (such as streams of codes to fill in, bad customer service), ... read full review3 Replies - Latest reply on 10/07/2006
Tracfone is a HUGE ripoff
GANESVILLE, GEORGIA -- Bought a Tracfone with "double minutes for life", ha ha ha!! Good luck trying to buy minutes at any price. First you must call them and use many minutes that you have paid for to find out that the ... read full review3 Replies - Latest reply on 08/30/2013
We bought a new Tracfone it didn, t work so took it back Walmart they give us creit 4 it. I bought a new one at Radio Shack, were we could get help they activaded it added our exter 200 min, everthing ... read full review10 Replies - Latest reply on 10/26/2011
Purchased a new Tracfone and wanted to transfer my current phone number to the new device, as well as activate the new device. Called the service number 800-867-7183and got a recording saying all agents are "busy helping other customers" so wait on the line or call back. I waited and another recording came on saying my wait time would be approximately 15 minutes. I waited 2 hours and 18 minutes before hanging up; all I heard was music over and over and no person ever got on the line to service me, the customer! I should have known not to buy the new phone because we have used Tracfone for more than 5 years and EVERYTIME we buy minutes or upgrade it is a long wait on the phone. Noting is done easily, the service people try but must follow a script "please bear with me" wait, wait, wait, and then enter more codes, oops, try this one, ok, then try this one...... My boss finally told me to GET OFF THE PHONE and work, so I don't know if I waited aq bit longer than the 2 hours and 18 mionutes that I would speak to a service agent. TRACFONE needs help to improve customer service. 1 Replies - Latest reply on 08/06/2011Add reply
Buying more time online. I had an updated credit card with new security code. Tracfone would not accept new security code. Tried several times. Ended up with 5 (five) charges on card and no minutes or time. Had to wait a very long time for support to answer. Was told by 2nd level support they would not deal with problem. I had to go through bank. I will use up minutes and go to another provider with hopefully better service. It is a useful product until you need help. Would not recommend to a friend.3 Replies - Latest reply on 05/25/2011Add reply
The screen on my existing Tracfone cracked creating a huge black spot in the middle of my screen. It is impossible to see anything. I contacted Tracfone hoping to get the same model as a replacement. They did not have the Motorola in stock and I was offered a LG. "Okay, are the SIM cards compatible", I asked? Tracfone refuses to unlock their SIM cards so they can be used in another Tracfone phones. What is the purpose of saving stuff to the SIM card when I am unable to transfer it to my new phone? Plus, I must return the broken phone, now Tracfone has all my contact info to use as they choose. That is frightening!!
1 Replies - Latest reply on 07/21/2012Add reply
Their Customer Service is horrible at best. People are obviously reading off cue cards, there is no such thing as a "real" supervisor or "real" technical support. When I asked for such I got passed along like a bad cold, given the same rote memorization "..if you put the SIM card from one phone in another it will not work.. We will now activate your phone...".
I expressed my deep disappointment in Tracfone, I will use the minutes I have and no longer support Tracfone.
MIAMI, FLORIDA -- If only there were negative rating numbers . . . Why do I feel like I'm dealing with a Third World Country? OH . . . because I AM! Right. For the last year, every time I added minutes to my phone, my credit card was charged, but the minutes were not added. I had to call Tracfone, was on the phone for at least an hour, and had to add 60+ code numbers into the phone. I tried to tell them the phone was defective. Finally, last week, they admitted there was something wrong with the phone (2-1/2 more hours that day). They assured me they would transfer my phone number to the new phone. After 1-1/2 hours, my minutes were transferred (though one minute short), but my phone number was different. I accepted the new phone number to avoid having to deal with them anymore. Ah, but fate interjected! This afternoon, my expiration date suddenly changed to TODAY! Not 1/15/11 like it was earlier. Wow. Finally (something I should have done months ago), I called the “corporate” headquarters (where English clearly isn’t their first language), but my problem was finally resolved (I hate to even say that). They were trying to be kind and extended my service to 4/5/11. I just hope I use up my minutes way before then so I can move on to AT&T!2 Replies - Latest reply on 09/26/2010Add reply
Don't use Tracfone.
MIAMI, FLORIDA -- I dislike cell phones. I have one only for emergencies.
I've had a Tracfone for several years and had accrued over a thousand minutes. Recently, I misplaced my phone and called the company to suspend ... read full review
BBB gives Tracfone A+ rating, how?
1st off the good things about tracfone. We wanted a prepaid cell phone and tried several other companies they did not work in our service area so we switched to tracfone. we have been customers for 2 ... read full review
I purchased a Tracfone about a year ago (prepaid). Everytime I called someone, it showed "private" instead of my name or phone number. I called Tracfone tech support and received the absolute WORSE service ... read full review3 Replies - Latest reply on 06/02/2010
Lost 8 hours of my life on-hold
MIAMI, FLORIDA -- I added minutes to my account on-line the night before I was to make an 8-hour car trip. When I checked my phone the next morning at 7am (when I was ready to leave), the minutes had not registered to ... read full review