DALLAS, TEXAS -- TXU energy cost us hundreds of dollars by refusing to turn off the power to the rental home we moved from. While the house was vacant, the power was being turned on and used excessively by the landlord and his friends. TXU refused to shut off the power! Their customer service is HORRID. We spent over 5 hours total with different reps, who don't speak or understand English well because the customer service department isn't in the USA. We were disconnected several times and always told power couldn't be turned off for weeks even though they could see our electricity was being stolen because our bill was doubling every few days. Finally when we told them we were calling 911 to report the theft and get city officials to intervene, they sent someone out immediately to shut off the meter. STAY AWAY FROM THIS COMPANY! They are terrible! 1 Replies - Latest reply on 07/26/2009Add reply
Don't Get Fooled By Sales People
BAYTOWN, TEXAS -- When TXY energy sales person knocked on my door, I was not interested in it at all. But, after she convinced me that I DO have a choice to switch to them even after I sign up. She basically told me that ... read full review
RICHMOND, TEXAS -- On November 24 I called to request a transfer of service on December 5, 2008 from my old address to my new address and to disconnect my service on December 16, 2008. On December 5th I went to my new address and there was power so I assumed that TXU activated the power meter and everything was connected. On December 16 I went to my old address to find power was disconnected now today December 22nd I have no power so I called TXU to see what is going on to ensure there is no power outage only to find that the original request to transfer service was not completed and that no one could not complete my service till December 23rd. I recently paid my bill which reflect my billing address as my new address but I have no service with TXU cause of my request was not completed.
Right now I am switching to Reliant energy cause I need a utility company that I can depend on, I actually didn't need service till December 17th but wanted to be sure to TXU had adequate time to complete the service. Today December 22nd the current tempeture is now 41 degress and there is no way I can keep my 8 month old son warm cause a technician can't come out till tomorrow cause of a error TXU has made which is beyond my control.
So I will dedicate my time to send this complaint out to different websites to warn current customers and also people who is shopping around for a new or different energy company about my horrible experience at TXU DO NOT USE TXU!
HOUSTON, TEXAS -- I have spent nearly six hours trying to get service resorted. First, they could not tell me why service was out (on December 3, 2007) but put in an order to restore - priority. An order to restore finally ... read full review6 Replies - Latest reply on 07/26/2009
DALLAS, TEXAS -- On Friday, Sept. 11, my electric power was either out or was very dim. It was on in part of the home and dim in the other part after going completely out the night before. I was very concerned that ... read full review
TEXAS -- I received a call from this company to lower my electric bill from reliant. I emailed the company to complain. Did not get an email response, so finally I called and waited for 15 minutes. The lady informed me she was the only one that handled e-mails. How big is this company? One employee. She was very understanding but I had a contract. I am writing with copies of my bills from reliant and TXU to show the public utilities commission. Add reply