They are the worst
This company may save your company money but I would avoid them like the plague if you have any choice in the matter. In my area of North Carolina, they refuse to pay for any services provided by Wake ... read full review14 Replies - Latest reply on 10/17/2008
For as long as both Hubby and I have had full time jobs with benefits, we have almost always elected to use my husband's benefits for medical and dental insurance (mainly because I liked their medical ... read full review7 Replies - Latest reply on 07/22/2013
Frustrating & Time-consuming
SEATTLE -- I submitted a claim for massage therapy for a client. The first time United Health Care sent me a response saying I had the wrong code which was not true. I called (was not easy to get a live person) ... read full review3 Replies - Latest reply on 10/11/2010
Bait And Switch
COLORADO SPRINGS, COLORADO -- United Healthcare has actually been very good for me. They have always been good when it comes to flexibility in my treatments.
However, after they merged with Pacificare, I have to get EVERYTHING ... read full review4 Replies - Latest reply on 05/26/2009
I have had my Medicare Supplement coverage with United Health Care/AARP since I first became eligible for Medicare 4 years ago. I never bothered to check with other insurance companies to compare rates. I mistakenly assumed that AARP would not sell their name to an insurance company that was not competitive. Was I ever wrong!!! I checked around this year because my AARP premium was raised again for 2011 - $181/month. I was able to replace my Plan F coverage with Mutual of Omaha for $105/month - 40% less - $900/year less.
1 Replies - Latest reply on 11/14/2010Add reply
AARP members beware.
My elderly mother has United Healthcare as her retiree coverage. I (her daughter) have spent literally hundreds of hours dealing with UHC customer service and "rapid repsonse unit" (ha ha -- I wish!). They process virtually every claim incorrectly. They refuse to acknowledge errors, and cite to other ratonales for a denial that are equally incorrect. As an 83 year old, my mother is completely at the mercy of unscruptulous insurers like this. You literally have to have a lawyer or be a lawyer (I am) to deal with them, because you have to know when you are RIGHT and not let them bamboozle you. I'm so frustrated that I'm writing this complaint in an effort to warn people: if you have any choice at all, stay away from these people. 1 Replies - Latest reply on 08/11/2009Add reply
Don't Use This Medical Insurance
MARQUETTE, MICHIGAN -- I retired in December 2011. After retiring, I had to pick up my own insurance for my wife, son, and myself. Our premium was $560 per month with a high deductible of $2500. This insurance did not cover ... read full review5 Replies - Latest reply on 01/16/2013
I have been without a job since December 2009 so I was paying my own health insurance. I was elated to discover the government ARRA program which cut my premiums by about 60%. Getting into the program proved a task in itself; however the COBRA group in Kentucky were very helpful. Everything was fine, so I thought until I received a termination notice. The cause stated was "lack of payment". I have made numerous calls & FAXed the supporting documents showing payments were made. The Customer Service reps were able to verify my position. HOWEVER, the Operations group must review the file which takes 30+ days after the request.
Meanwhile, I am without coverage and have several thousands of dollars in claims.
Their process SUCKS. They are Quick to take your money But SLOW to provide service.
This almost seems like this is a class action suit waiting to happen.
I was informed in August that my current insurer, Health Net had sold its business in the NorthEast to United Healthcare. When I got the letter it finally started to make sense to me why I had suddenly started having a ton of problems with Denials when I had never had any before. I have been with HealthNet for years and never really had a problem. Suddenly, I was informed that the prescription my doctor had recommended was DENIED. Then I found out that a MRI guided biopsy that was required as a follow-up to a MRI was DENIED. The insurance company forced the doctor to do an Ultrasound-guided biopsy which is not as accurate. Since the radiologist was unsure they had gotten the right spot, she recommended a follow up MRI to see if the area was still lighting up. Today I found out that the insurance company DENIED the follow up MRI.
BUYER BEWARE - if you do not want to find yourself in a situation where the insurance company decides based on costs what procedures or medicines you should get, and IGNORES the recommendation of your doctor, do not choose United Healthcare.
SALT LAKE CITY, UTAH -- My doctor office called to see if a procedure was covered by United Healthcare. United Healthcare stated I only need to pay my $20 copay which was great as I am in financial hardship along with the rest ... read full review10 Replies - Latest reply on 03/23/2011
Standard of Care
In light of recent coverage in the media regarding healthcare and insurance companies, I thought our situation may be of some interest. Mostly, as a concerned parent, and registered ... read full review6 Replies - Latest reply on 12/11/2007