AUSTIN, TEXAS -- Have you heard the wonderful songs by David Carroll on YouTube entitled "United Breaks Guitars"?? This is a wonderful push-back by a creative Canadian musician who had his valuable guitar tossed and broken by the incompetents at United Airlines at O'Hare and decided not to take it lying down.
'Lest you think this is a sole example of United's modus operendi, no, au contraire, it is one of the many. United is repleat with callous, uncaring and largely indifferent employees and, in the case of David Carroll and many others, repleat with the policy of "the customer is wrong." Terrible that they consumed a decent airline, Continental, with a pitiful one. I have flown, largely against my will, nearly a million miles with United (someone else paying so I had no choice)and I can say truthfully that they truly are one of the worst, if not the worst, still surviving US "airline".
My most vivid memory of their kind service was, while in transit to the Iraq war, the United agent refused to check my bag--unless I paid $ hundreds--because I was three pounds overweight. I threw my precious goods I would need in Iraq in the trash and proceeded. Like David Carroll, I will always avoid them unless the future of mankind hangs in the balance. So many of my friends and colleagues feel the same way. United has no clue.
Stolen Mileage Plus Miles
Okay, I know I am not the only one this has happened to based on the other complaints I see listed. United Airlines in what amounts to pure theft, stole 134,000 miles out of my Mileage Plus account. ... read full review4 Replies - Latest reply on 01/19/2011
United airlines are thieves
United airlines hire theives. my brother was flying from denver to Dallas for a class. As he boarded the plane the hostess told him to check his computer bag in which he had his lap top, passport and ... read full review9 Replies - Latest reply on 09/13/2010
LILBURN, GEORGIA -- BEWARE! Do NOT even waste your time looking here! My daughter was looking for a car. Since she was paying for it herself, she needed to keep within a budget. She found a Mazda there that she really loved, ... read full review2 Replies - Latest reply on 01/21/2013
Worst Travel Experience Ever
MONTEREY, CALIFORNIA -- I've been flying on a semi-regular basis for the past 16 years, and I've never had an experience like the one I had yesterday on United Airlines. I flew Continental for a long time, because it was one ... read full review1 Replies - Latest reply on 11/27/2012
SAN ANTONIO, TEXAS -- My son was traveling from San Antonio, Texas to IAH then on to London with a youth group. Prior to the trip we went to the airport to confirm that his bag would be considered a carry-on. Again on the ... read full review6 Replies - Latest reply on 07/12/2012
Mileage Plus Rip off
I am currently a very upset long term mileage plus united air lines customer (over 50 years). I had two major problems with my past United Flight. When I returned from my flight, I called the customer ... read full review2 Replies - Latest reply on 09/01/2011
United Airlines now employ luggage checkers to check the size of your carry on bags. The size that you can carry on has been reduced. These individuals make you check any bags that don't met there new ... read full review5 Replies - Latest reply on 10/12/2009
I would like to tell you about the experience my family and I recently received from our United flight. We were on Flight UA903 from Munich, Germany to Denver, Colorado on June 3rd to return from a trip ... read full review20 Replies - Latest reply on 10/19/2011
KANSAS CITY, MISSOURI -- I traveled with United Airlines during my Spring Break on April 4th and after arriving at my destination and unpacking, I noticed there was a NOI (Notice of Inspection) placed in my checked baggage. I also noticed that my CHI ceramic hair straightener and CHI hair blow-dryer were missing from my luggage. I contacted customer service and reported it as well as filled out their "Missing Property Questionnaire" and to this date have not heard back from United Airlines. I had to go out and repurchase the straightener and blow-dryer. It is a very frustrating and disappointing. I will not be flying United in the future.
3 Replies - Latest reply on 04/13/2009Add reply
Learned a very important lesson - do not pack valuables in your checked luggage - pack them in your carry-on!!
RENO, NEVADA -- TO:
The complaints department
This is a complaint regarding our holiday travel this year which turned into a nightmare for us due to the following actions taken by your ... read full review6 Replies - Latest reply on 07/24/2011
SAN FRANCISCO, CALIFORNIA -- On a business trip to Europe recently, flying from San Francisco, United managed to lose my luggage for the week I was gone. When I returned to SFO, I found a message on my cell phone from united that said, "if I did not contact them within 48 hrs to collect my luggage it would be disposed of".
5 Replies - Latest reply on 11/27/2007Add reply
I received my luggage back and submitted my expenses during the 1 week trip so I had business clothes & toiletries.
United decided to reimburse me $362. Out of $725. Spent.
Fly the friendly skies whenever you can and always trust the Star Alliance.
CHATTANOOGA, TENNESSEE -- On Thursday, 28 June 2007, I arrived in Atlanta by way of United Airlines flight UA660 having flown from China to O’Hare on flight UA896. When I claimed my baggage in Atlanta I found that it was damaged. ... read full review2 Replies - Latest reply on 07/14/2007