ANNAPOLIS, MARYLAND -- This company is a rip-off! They are thieves and will do anything to keep your money. I called the company to cancel my subscription and almost 3 weeks later they charged my account. I called customer service to complain and they said they didn't received any calls from me. So, I am supposed to believe whatever they say? They claim they have a phone call tracking system. It was easy for them to take the money, but they are not willing to accept a cancellation.
Just as an FYI - when they first called, I thought to give it a shot and gave them my payment information. They emailed me and left me a message that they were having difficulty processing the payment that perhaps they entered an incorrect digit. Well, they must have went digit by digit until they figured it out. Now, I understand I originally did give them the information, but if they took it down wrong, they should have waited for me to respond. I let it go through just to try them out, but It is clear they are thieves out to steal money.
I have never encountered a situation where I have called after seeing a charge on my account that was erroneous and not received a refund. They downright refused to provide me a refund for a charge they entered 3 days ago (mind you, over the weekend). They claim they have canceled me effective June (a whole month later). Don't get into these scams unless you're doing it with a legit company providing leads and referred by your broker or someone reputable.
To Whom it May Concern,
My name is Michael Urbanski, I am the founder and CEO of the USHUD.com Real Estate Cooperative which has been online since 1999. If anyone has a question or concern please do not hesitate to contact me directly on my cell 410-980-7922. As a former real estate agent for many years I understand the unique challenges that face real estate agents. Every employee in this office is also trained to respect the hard work and dedication that is required to make a living in real estate sales. This is why I am taking this post so seriously.
We pride ourselves on providing the highest quality online support in the industry. Real estate agents often work weekends, holidays and late nights. They deserve the highest level of service and we understand that and do our best to live up to it.
Selling real estate is not an easy career choice and we admire those that possess the dedication and determination to work for commissions only while enduring the highs and lows of the economy, interest rate fluctuations and the many external factors that real estate agents face each day.
Our responsibility, which we take very seriously, is to generate more business for the exclusive real estate agents and loan officers who are members of the cooperative online. We help whenever we can by providing free websites, tools, techniques, scripts etc. to help generate and convert more online business beyond the exclusive advertising and lead generation which is our primary offering.
The USHUD.com Real Estate Cooperative is made up of thousands of real estate agents and loan officers and we are proud to have been supporting them every day for the past 17+ years. We are also grateful and appreciative that so many for so long have put their trust and faith in us. Thank you!
Regarding the post.
We have a very liberal refund policy as we understand that sometimes a refund is warranted (misspelled name, wrong email address on banners etc..) but we are not able to refund a member without some reasonable justification.
Below is a quote from the person that posted the complaint which reads:
“I called customer service to complain and they said they didn't receive any calls from me. So, I am supposed to believe whatever they say? They claim they have a phone call tracking system”
We track every call, text and email that enters or leaves this office. Calls to Member Services are also audio recorded. Our telephone services are provided by “CallTrackingMetrics.com” and we highly recommend them as their system tracks everything and it is very user friendly.
A second quote from the same person reads:
“I have never encountered a situation where I have called after seeing a charge on my account that was erroneous and not received a refund”
This charge was not “erroneous” and the services were provided.
I am always open for a call if anyone ever has a question, qualm or concern. I can be reached at the office 800-880-8584 (ask for Michael) where the call will be tracked and recorded or if it is outside of business hours I can be reached on my cell 410-980-7922.
Thank you for taking the time to read this response.
USHUD.com Real Estate Cooperative
ANNAPOLIS, MARYLAND -- They call at least once a month and each time you request that they do not call, they smile and say "OK". Come on now, bother to remove our phone numbers off of your lists when asked. It is to the point that I will tell this from the top of every mountain. Next step is to show up on the street in Annapolis with a HUGE sign.
SOLANO COUNTY, CALIFORNIA -- This is the worst company in Real Estate! Zillow provides better quality of leads hands down! The leads that came from USHUD are either false numbers and emails or section 8 rental calls. Please do yourself a favor and do not bother with them. Other lead generating services (Zillow, Trulia, Homes.com, Realtor.com) are better quality. I would also like to mention their billing services are absolutely rude when you ask to cancel, and they still try to bill you for the following month.
PASADENA, CALIFORNIA -- This service was great. I have been using it on and off for the past few year. I have had great success in my first 3 months. I had 2 people under contract and had been showing homes ever since and working with clients. I love the service and would recommend it to anyone. It did take some time to build the pipeline from the leads but after that it has been smooth sailing.
MARYLAND -- 2 weeks ago (Sept 2014), I received an email regarding USHUD in search of 1 foreclosure specialist for my area. I emailed back asking the territory they needed an agent for, and immediately started getting phone calls, no more email responses (red flag number 1). I followed up several days later and was transferred to someone other than my original contact. I asked several questions, and received very well scripted responses.
My first question was, "I am not a foreclosure specialist, what kind of education do you offer to help with that?" Response, "Oh, you don't need to be a foreclosure specialist. Most people who start on our website, end up obtaining conventional loans," (red flag number 2). My second questions was, "How long have you been with USHUD and will you be my contact person?" Response back, "I've been here for 3 years and am a single mother. I will be your sole contact." Probably a red flag, but I was giving her the benefit of the doubt.
When I received my welcome packet (via email), it was from ALLHUD, not USHUD (Red flag number 3). This was major misrepresentation because they promptly listed me under ALLHUD, and someone else for my territory was listed under USHUD. I called back that same day to cancel, stating that I was on the wrong website, and that they had misrepresented themselves. I left a message with the wonderful single mother, scam artist. The next day, I received a voicemail from a new scammer who wanted to review with me because single mommy contact was "out" for the "day." I called him back and had to leave a message, which was never returned.
After that, I started emailing my original contact to cancel... no response. I finally emailed their customer service to STOP any future withdrawals from my credit card, and advised if it happened again that I would report it as fraud. They responded, via email, in record time (documentation is key), that I would be canceled from any further billing. Do yourself a favor and learn from my $200 mistake. Don't Do It!!! If you want to burn $200, give it to a charity!!!
INTERNET, ILLINOIS -- I signed up for USHUD internet real estate lead generation services on March 20. They promised leads for QUALIFIED individuals who want to purchase foreclosed properties. After 2 weeks I had received not one single lead and I finally received 3 this week after I sent a letter of complaint. Of the 3, one has a bad phone number and email, one is looking for Section 8 rental housing and the other has POOR credit. I am aware of the difficulty in converting leads as I subscribe to several other services. However, in order to convert 1 you actually need at least 30 leads.
I cannot believe that they are charging $199 per month for this ridiculous amount of leads. I asked for a refund after only 3 weeks and they simply canceled my account so no further charges would be made. This is unacceptable and I want a full refund. The amount they charge is highway robbery and there is no value in the information I received. They also promise exclusivity in the market, but they have at least 3 websites and sell to 3 different agents.
Also, since I signed up they keep sending me advertisements asking if I want to join and be the exclusive agent. Are you kidding me? I already signed up and they are recruiting me for the very same area...that shows their insincerity and lack of exclusivity.
ANNAPOLIS, MARYLAND -- I was called by HUD USA and the salesman said that I would have the exclusive right for the northern part of Hennepin county in Minnesota. A week later another agent called me and asked if I was quitting because he was offered the exclusive listing for the same area. I am calling my credit card company to deny payment to these rip-off artists!
Sorry for any confusion.
I would like to hopefully clear this up. We own and market 4 different sites. Each site has it's own advertising campaign and the leads generated are never shared.
The reason we have 4 completely separate sites is so that we can offer exclusive placement and leads to 4 different local real estate professionals without them competing over the same buyers.
After years in real estate ourselves we have held to our beliefs that offering an exclusive agent is better for the real estate professionals and is much less confusing to the consumer. It is just that simple.
Our sites are:
At times this confuses people because it is different than other sites that list 12 agents per area/Zip Code. With our sites there is no competition, no rotating of advertisers and no long term contracts.
The multiple agent method in an area is not designed with the best interest of the realtor in mind. This is why we don't do it.
I apologize here to you personally as the CEO of the USHUD family of sites and I offer anyone who ever has an issue or a question, my direct contact information so that they can reach out to me directly.
Best of Business and don't hesitate to call.
Michael Urbanski, CEO
INTERNET -- I've been in the real estate business for over a decade & my business is booming. Against my better judgment when contacted by USHUD.com I decided to give it a try. Only 1 agent per city, unlimited leads for a month for a $195 fee/ month, you could cancel the following month if you decided to. Sounded alright, even if 1 legitimate lead had been generated it would have paid for itself right? Well, let me tell you not only did I not receive a single response to my emails or phone calls to these so called leads I even received one with the name Candy **. I mean that pretty much sums it up.
When I did give notice (by email & phone call) before my first month was up that I wanted to cancel I was again billed $195. When I called in to speak with customer service about the unauthorized charge I spoke with a rude individual who told me that the reason I didn't receive a response from any of the so called "leads" they sent me was because a phone call and email isn't enough contact to get someone to respond if they are an interested buyer WOW. Please do not fall for this scam of a company like I did.
I received a call from a representative at USHUD.com who made plenty of promises he knew he couldn't keep but they figure there will always be someone else they can scam when I quit anyway. They charge $195 per month to be the exclusive agent in your market but what they don't tell you is they have 4 separate websites so they can sell 4 people in every market. That wouldn't be a deal breaker if they could provide the quality leads they promised.
They run ads for cheap repos and provide you with leads from people who can't get a loan and want repo's for practically nothing. I received around a dozen leads and all of them were like that. I talked to an agent who said he was quitting after 4 months and he hasn't received one "good lead". They do allow you to cancel but they don't return your fee for the month you cancel and I was convinced it was a scam after 4 days. The salesman said the vast majority of leads I will get are from buyers of $160,000 to $250,000 homes. NOT!