ANNAPOLIS, MARYLAND -- This company is a rip-off! They are thieves and will do anything to keep your money. I called the company to cancel my subscription and almost 3 weeks later they charged my account. I called customer service to complain and they said they didn't received any calls from me. So, I am supposed to believe whatever they say? They claim they have a phone call tracking system. It was easy for them to take the money, but they are not willing to accept a cancellation.
Just as an FYI - when they first called, I thought to give it a shot and gave them my payment information. They emailed me and left me a message that they were having difficulty processing the payment that perhaps they entered an incorrect digit. Well, they must have went digit by digit until they figured it out. Now, I understand I originally did give them the information, but if they took it down wrong, they should have waited for me to respond. I let it go through just to try them out, but It is clear they are thieves out to steal money.
I have never encountered a situation where I have called after seeing a charge on my account that was erroneous and not received a refund. They downright refused to provide me a refund for a charge they entered 3 days ago (mind you, over the weekend). They claim they have canceled me effective June (a whole month later). Don't get into these scams unless you're doing it with a legit company providing leads and referred by your broker or someone reputable.
To Whom it May Concern,
My name is Michael Urbanski, I am the founder and CEO of the USHUD.com Real Estate Cooperative which has been online since 1999. If anyone has a question or concern please do not hesitate to contact me directly on my cell 410-980-7922. As a former real estate agent for many years I understand the unique challenges that face real estate agents. Every employee in this office is also trained to respect the hard work and dedication that is required to make a living in real estate sales. This is why I am taking this post so seriously.
We pride ourselves on providing the highest quality online support in the industry. Real estate agents often work weekends, holidays and late nights. They deserve the highest level of service and we understand that and do our best to live up to it.
Selling real estate is not an easy career choice and we admire those that possess the dedication and determination to work for commissions only while enduring the highs and lows of the economy, interest rate fluctuations and the many external factors that real estate agents face each day.
Our responsibility, which we take very seriously, is to generate more business for the exclusive real estate agents and loan officers who are members of the cooperative online. We help whenever we can by providing free websites, tools, techniques, scripts etc. to help generate and convert more online business beyond the exclusive advertising and lead generation which is our primary offering.
The USHUD.com Real Estate Cooperative is made up of thousands of real estate agents and loan officers and we are proud to have been supporting them every day for the past 17+ years. We are also grateful and appreciative that so many for so long have put their trust and faith in us. Thank you!
Regarding the post.
We have a very liberal refund policy as we understand that sometimes a refund is warranted (misspelled name, wrong email address on banners etc..) but we are not able to refund a member without some reasonable justification.
Below is a quote from the person that posted the complaint which reads:
“I called customer service to complain and they said they didn't receive any calls from me. So, I am supposed to believe whatever they say? They claim they have a phone call tracking system”
We track every call, text and email that enters or leaves this office. Calls to Member Services are also audio recorded. Our telephone services are provided by “CallTrackingMetrics.com” and we highly recommend them as their system tracks everything and it is very user friendly.
A second quote from the same person reads:
“I have never encountered a situation where I have called after seeing a charge on my account that was erroneous and not received a refund”
This charge was not “erroneous” and the services were provided.
I am always open for a call if anyone ever has a question, qualm or concern. I can be reached at the office 800-880-8584 (ask for Michael) where the call will be tracked and recorded or if it is outside of business hours I can be reached on my cell 410-980-7922.
Thank you for taking the time to read this response.
USHUD.com Real Estate Cooperative
EDMOND, OKLAHOMA -- USHUD promised me month to month and I could cancel anytime but what they didn't tell me is I accepted to be their premier agent. I was longed into a contract verbally for 3 months even though they did not not relay that information.
I never received one lead which I knew I was in bad shape when I called their preferred lender and he states he was with them for 6 months and he never received a lead and he had canceled his service several months ago and USHUD still showed him as their premier agent. This has been the biggest waste of money. Plus USHUD has its own review page where no one can post (seems fishy). Use your money somewhere or may work realtor.com or Zillow.
I've been an agent for 8 years and I registered on USHUD some time ago. It's been 2 months since then and I've consistently gotten good leads from the website. First of all, the website itself is great, especially for someone who is new to foreclosure properties. I especially love the “Knowledge center” section of the site; I quickly amassed information about HUD properties from it. It's easy to search for leads and there are multiple photos for a property and a helpful description of it as well. Like I previously mentioned, I found some great quality leads in the past few months. Great website!
Thanks for the kind and supportive post. Your success is important to us and we are here to help you in any way we can. I was happy to see your post. I spent some time on the free website we built for you for quality control and the leads being generated by that site were on target. If you need anything, please contact Member Services MS@USHUD.com or call 800-880-8584 during business hours. After hours you can reach me directly at 410-980-7922
I saw an program online that was a lead generation program called USHUD.com. I contacted them and have been working with them for almost two months and the experience has been very rewarding. Leads were a little slow at first so I contacted Justin ** and explained this to him and he said that he would see what he could do and he would make sure that I was kept busy. He has been a man of his word and I am enjoying our working relationship.
I told Justin that I would make contact with him every Monday to give him a report of what had transpired during the week and how many leads I had received either good or bad and we have this kind of working relationship. He listens and you don't always find that with this type of program. Thank you Justin for being a man of your word.
Justin brought your name up in a previous meeting and explained to other members of the Member Services team how he was able to help you increase your lead flow as well as the quality of the leads in your area.
This is accomplished by having member services coordinate with marketing and doing one or two things to either the site or the advertising in the area/s. on the sites we can adjust the filters by loosening them or tightening them based on the needs of the requests of the exclusive professionals that are on one of the four sites that we own and operate.
On the marketing side we can adjust the search terms we bid and the budget in the area. The United States has a large, fluid and diverse population. What works in one area may not work in another and what worked yesterday may not provide the same results tomorrow. Marketing is very good at generating the desired traffic and keeping everyone in the loop is incredibly helpful.
I was very happy to hear that you and he will be corresponding each week. Keeping the channels of communication open is very important as we have several thousand members and the best way to service your needs is speaking on the phone or email so that we know what you are experiencing in the field. It is impossible to know what you are experiencing without this vital communication. Justin is using your experience to help improve his ability to help others, so thanks for your help on that. The USHUD.com cooperative was designed for exactly what is happening with your membership, when everyone helps everyone else in the cooperative, everyone gains from the collective experience. Please keep the channels open and never hesitate to reach out to anyone of us at any time.
As part of our company's morning ritual we read aloud one post or email from a cooperative member so that we can share the positive energy that posts like yours provide to the entire company. As we understand real estate sales can be a thankless job and positive reinforcement can be a rare commodity your post was especially appreciated. Many of us at the cooperative are former real estate agents or loan officers. I was a real estate agent for over a decade and the COO of the company was a loan officer. Member Services is headed by a previous loan officer, several of our Membership Directors were also loan officers. We respect the work that you do.
When we designed USHUD.com in the 1990's we were determined to create a cooperative that helped real estate agents and loan officers create more business by creating an exclusive platform for real estate agents and the cooperating loan officer. As the first real estate agent on USHUD.com I closed over 8% of the leads by calling them and following up. What we forget sometimes is that buyers and sellers are all different while they all share one essential element. They all want to save money or they wouldn't be online. My last year in real estate I closed over 200 transactions just by focusing on presenting myself as someone that would help them save money on their purchase. This meant the world to the buyers and all I had to do my job when it came time to negotiations. I was going to do this anyway so why not start the relationship with what means most to them.
Because of the experience I had as a real estate agent we have always remained determined to help more real estate professionals do more business with less headache to this day. Because we have indeed walked a mile in your shoes and know that your job is one that takes incredible courage and a “can do” mindset.
Please know that we appreciate the encouraging post and that the whole team was pumped up when the Membership Director who is married to a loan officer read your post to the entire company this morning. Member Services as you might imagine is not the most appreciated position and they don't get the pats on the back that they deserve by the other members of the company. I can assure you that changed this morning when everyone was exchanging high fives and giving Justin and the other members of the team the kudos that they should get more often thanks to you.
If you need anything in the future or if you just want to chat please feel free to call me at 410-269-3310 during hours and after hours at 410-980-7922.
Thanks again and lets have a great quarter!
ANNAPOLIS, MD -- I decided to sign up with Usahud about 6 months ago... I have spent thousands and thousand of dollars on so many marketing and advertising companies. I really wish I would have tried this company a long time ago. My first month, I received 22 home buyers and 3 sellers that were looking to list their property. 45 days into the service I had a closing for a $395,432 home. Not once have I called one of the leads where they were not interested or wanted more information. Sometimes I have to follow up with them a couple different times (Call, Text, Email) but that is how any lead generation is.
I also love how it is month to month with no contracts or cancellation fees and I am the only agent in Frederick county. I really recommend trying out this service for at least one month so that you at least see what I am talking about and see it for yourself. I am a Usahud client for life.
ANNAPOLIS, MARYLAND -- They call at least once a month and each time you request that they do not call, they smile and say "OK". Come on now, bother to remove our phone numbers off of your lists when asked. It is to the point that I will tell this from the top of every mountain. Next step is to show up on the street in Annapolis with a HUGE sign.
PASADENA, CALIFORNIA -- This service was great. I have been using it on and off for the past few year. I have had great success in my first 3 months. I had 2 people under contract and had been showing homes ever since and working with clients. I love the service and would recommend it to anyone. It did take some time to build the pipeline from the leads but after that it has been smooth sailing.
CLEVELAND, OHIO -- I love this service. I bought my first home with USHUD.com and it was great experience. The agent was very prompt and professional. He had our best interest in mind and found a great deal on a home in the perfect area. The site could be a bit easier to navigate but it was well worth it because I didn't get harassed by numerous agents fighting for my business like other websites. There is no doubt in my mind I will use USHUD.com for finding my next home.
SOLANO COUNTY, CALIFORNIA -- This is the worst company in Real Estate! Zillow provides better quality of leads hands down! The leads that came from USHUD are either false numbers and emails or section 8 rental calls. Please do yourself a favor and do not bother with them. Other lead generating services (Zillow, Trulia, Homes.com, Realtor.com) are better quality. I would also like to mention their billing services are absolutely rude when you ask to cancel, and they still try to bill you for the following month.
MARYLAND -- 2 weeks ago (Sept 2014), I received an email regarding USHUD in search of 1 foreclosure specialist for my area. I emailed back asking the territory they needed an agent for, and immediately started getting phone calls, no more email responses (red flag number 1). I followed up several days later and was transferred to someone other than my original contact. I asked several questions, and received very well scripted responses.
My first question was, "I am not a foreclosure specialist, what kind of education do you offer to help with that?" Response, "Oh, you don't need to be a foreclosure specialist. Most people who start on our website, end up obtaining conventional loans," (red flag number 2). My second questions was, "How long have you been with USHUD and will you be my contact person?" Response back, "I've been here for 3 years and am a single mother. I will be your sole contact." Probably a red flag, but I was giving her the benefit of the doubt.
When I received my welcome packet (via email), it was from ALLHUD, not USHUD (Red flag number 3). This was major misrepresentation because they promptly listed me under ALLHUD, and someone else for my territory was listed under USHUD. I called back that same day to cancel, stating that I was on the wrong website, and that they had misrepresented themselves. I left a message with the wonderful single mother, scam artist. The next day, I received a voicemail from a new scammer who wanted to review with me because single mommy contact was "out" for the "day." I called him back and had to leave a message, which was never returned.
After that, I started emailing my original contact to cancel... no response. I finally emailed their customer service to STOP any future withdrawals from my credit card, and advised if it happened again that I would report it as fraud. They responded, via email, in record time (documentation is key), that I would be canceled from any further billing. Do yourself a favor and learn from my $200 mistake. Don't Do It!!! If you want to burn $200, give it to a charity!!!