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It's CHEAP... for a Reason
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS / FORT WORTH, TEXAS -- Buying leads is a bad idea in general but when you're new to the industry sometimes you just have to do it. The sales representative was nice but again she was a sales representative and I got duped. Just one reason people in sales get a bad representative I emailed her 2 weeks ago that I was done with their service and no longer wished to continue our business partnership.

Received a call yesterday asking about my choice to discontinue the service which I gladly and respectfully answered. Today I noticed a charge to one of my accounts for their service. Apparently I didn't make myself clear so I opted to contact them again. I was then told that they will not charge my account anymore but they will not refund the money taken. If you need leads... this isn't the place.

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Great Referral Company
StarStarStarStarStarBy -
Rating: 5/51

ANNAPOLIS, MARYLAND -- I decided to try Ushud and I am so glad I did. I have tried several other companies including Zillow, Trulia and Realtor. Member services trained me to be the best at working their referrals. I have been with them for about 3 months now and I could not be happier. My conversion rate is about 1 out of 8 to 1 out of 9 and the ones I do not close, I put on a drip campaign. I would highly recommend this company and at least trying it out for one month so you can see what I am talking about for yourself.

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Horrible Idea, Wish I Would Have Went With My Gut And Not Done This.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNAPOLIS, MARYLAND -- Someone from USHUD contacted me, I am a mortgage lender, and told me about their program. I just opened an office in the town I lived in and they made it sound like they could really help me with leads. I had a bad feeling about it but figured I needed to take the chance, so I signed up. I was pleasantly surprised when I received 2 leads the following day. Then when I tried to call the leads, the numbers were no good. I called USHUD and they said that was odd, they would let marketing know.

Well a couple days later I had gotten 4 more leads. All numbers were bad except one, but they did not answer. I sent an email to the person who filled out the info. She said their website was very misleading and she was in no way interested in a mortgage loan. I called USHUD again, and the man that I spoke to was rude and condescending, almost yelling at me, telling me that I just wasn't selling it properly.

We went back and forth before I realized it was getting nowhere, they would not cancel and give me a refund, even after just 3 days and already unhappy with it. So I am out $349 with no good leads. To this day, 7 days in, I have had 9 so-called "leads." Only had contact with the one person that said the website was misleading. Please do not waste your money on this.

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USHUD Leads Program Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKELAND, FLORIDA -- Signed up for this overpriced service $498 a month, the leads I quickly determined were far from the quality the salesman boasted about!! Cancelled the service, company was extremely rude when cancelling, They have continued to charge my credit card even though I have disputed challenged and fought with them. AVOID them Like the plague.

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Mortgage Leads Review
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNAPOLIS, MARYLAND -- I thought I would test out a new lead company that made big promises of their quality. They asked for a 3 month commitment, and in return got 13 leads that 11 of them were wrong information, the other 2 not interested. Do not get duped by this lead company. Not worth a penny.

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Poor Quality Leads
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNAPOLIS, MARYLAND -- These leads were a complete waste of money! Got the impression when I signed up that these were good leads who had to provide an extensive amount of information to be connected with a realtor or a lender. Every lead that came in had no idea that a realtor would be calling them and they were not interested in any specific property, they just put their info. in so they could look at the foreclosure list. Asked for a refund on multiple occasions but no one will get back to me.

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Horrible. Don't Sign Up!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNAPOLIS, MASSACHUSETTS -- Fraudulent leads that don't even exist. Fake phone numbers and email addresses. Suckering in both Mortgage brokers and Realtors alike. They call themselves USHUD and USAHUD and Allhud and HUDexchange. The same crooked company. Should be investigated for Fraud.

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Subscriptions and Cancelations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNAPOLIS, MARYLAND -- This company is a rip-off! They are thieves and will do anything to keep your money. I called the company to cancel my subscription and almost 3 weeks later they charged my account. I called customer service to complain and they said they didn't received any calls from me. So, I am supposed to believe whatever they say? They claim they have a phone call tracking system. It was easy for them to take the money, but they are not willing to accept a cancellation.

Just as an FYI - when they first called, I thought to give it a shot and gave them my payment information. They emailed me and left me a message that they were having difficulty processing the payment that perhaps they entered an incorrect digit. Well, they must have went digit by digit until they figured it out. Now, I understand I originally did give them the information, but if they took it down wrong, they should have waited for me to respond. I let it go through just to try them out, but It is clear they are thieves out to steal money.

I have never encountered a situation where I have called after seeing a charge on my account that was erroneous and not received a refund. They downright refused to provide me a refund for a charge they entered 3 days ago (mind you, over the weekend). They claim they have canceled me effective June (a whole month later). Don't get into these scams unless you're doing it with a legit company providing leads and referred by your broker or someone reputable.

Company Response 07/29/2016:

To Whom it May Concern,

My name is Michael Urbanski, I am the founder and CEO of the USHUD.com Real Estate Cooperative which has been online since 1999. If anyone has a question or concern please do not hesitate to contact me directly on my cell 410-980-7922. As a former real estate agent for many years I understand the unique challenges that face real estate agents. Every employee in this office is also trained to respect the hard work and dedication that is required to make a living in real estate sales. This is why I am taking this post so seriously.

We pride ourselves on providing the highest quality online support in the industry. Real estate agents often work weekends, holidays and late nights. They deserve the highest level of service and we understand that and do our best to live up to it.

Selling real estate is not an easy career choice and we admire those that possess the dedication and determination to work for commissions only while enduring the highs and lows of the economy, interest rate fluctuations and the many external factors that real estate agents face each day.

Our responsibility, which we take very seriously, is to generate more business for the exclusive real estate agents and loan officers who are members of the cooperative online. We help whenever we can by providing free websites, tools, techniques, scripts etc. to help generate and convert more online business beyond the exclusive advertising and lead generation which is our primary offering.

The USHUD.com Real Estate Cooperative is made up of thousands of real estate agents and loan officers and we are proud to have been supporting them every day for the past 17+ years. We are also grateful and appreciative that so many for so long have put their trust and faith in us. Thank you!

Regarding the post.
We have a very liberal refund policy as we understand that sometimes a refund is warranted (misspelled name, wrong email address on banners etc..) but we are not able to refund a member without some reasonable justification.

Below is a quote from the person that posted the complaint which reads:

“I called customer service to complain and they said they didn't receive any calls from me. So, I am supposed to believe whatever they say? They claim they have a phone call tracking system”

We track every call, text and email that enters or leaves this office. Calls to Member Services are also audio recorded. Our telephone services are provided by “CallTrackingMetrics.com” and we highly recommend them as their system tracks everything and it is very user friendly.

A second quote from the same person reads:

“I have never encountered a situation where I have called after seeing a charge on my account that was erroneous and not received a refund”

This charge was not “erroneous” and the services were provided.

I am always open for a call if anyone ever has a question, qualm or concern. I can be reached at the office 800-880-8584 (ask for Michael) where the call will be tracked and recorded or if it is outside of business hours I can be reached on my cell 410-980-7922.

Thank you for taking the time to read this response.

Sincerely
Michael Urbanski,
USHUD.com Real Estate Cooperative

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USHUD Is A Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDMOND, OKLAHOMA -- USHUD promised me month to month and I could cancel anytime but what they didn't tell me is I accepted to be their premier agent. I was longed into a contract verbally for 3 months even though they did not not relay that information.

I never received one lead which I knew I was in bad shape when I called their preferred lender and he states he was with them for 6 months and he never received a lead and he had canceled his service several months ago and USHUD still showed him as their premier agent. This has been the biggest waste of money. Plus USHUD has its own review page where no one can post (seems fishy). Use your money somewhere or may work realtor.com or Zillow.

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Great Experience
StarStarStarStarStarBy -
Rating: 5/51

I've been an agent for 8 years and I registered on USHUD some time ago. It's been 2 months since then and I've consistently gotten good leads from the website. First of all, the website itself is great, especially for someone who is new to foreclosure properties. I especially love the “Knowledge center” section of the site; I quickly amassed information about HUD properties from it. It's easy to search for leads and there are multiple photos for a property and a helpful description of it as well. Like I previously mentioned, I found some great quality leads in the past few months. Great website!

Company Response 03/08/2017:

Emma,
Thanks for the kind and supportive post. Your success is important to us and we are here to help you in any way we can. I was happy to see your post. I spent some time on the free website we built for you for quality control and the leads being generated by that site were on target. If you need anything, please contact Member Services MS@USHUD.com or call 800-880-8584 during business hours. After hours you can reach me directly at 410-980-7922
Best
Michael Urbanski

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USHUD Rating:
Star Star Empty star Empty star Empty star
2.2 out of 5, based on 20 ratings and
21 reviews & complaints.
Contact Information:
USHUD
65 Old Solomons Island Rd, Suite 208
Annapolis, MD 21401-3841
800-880-8584 (ph)
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