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FabricGuard is a Rip Off
Posted by JJnCLT on 02/08/2005
CHARLOTTE, NORTH CAROLINA -- On January 21st, 2005 I purchased a sofa & loveseat combo, as well as a matching side chair, two end tables, and a coffee table. I was also sold Fabric Protection for an additional $99. on the combo, and $9.99 for the side chair. This brought my total purchases with Value City Furniture to $2,978. I was told by my sales person, Billy Manning that the Fabric Protection was like Scotch Guard and would protect my furniture from rips, cuts, tears, and other damage, as well as repel water. He also informed me this would include a 7 year warrenty, in addition to the Limited Lifetime Warranty that came with my selection.

On January 26th, 2005 Value City Furniture delivered all of my furniture with the exeception of the side chair, which was not in stock. Upon arrival my room mate realized that the delivery team was unwrapping the furniture on the truck, before bringing it into the house. After the delivery team left we sprinkled water onto the sofa to see if it repealed like it was supposed to. To our suprise it did not. We immediently assumed they had forgotten to treat our furniture.

On January 27th I contacted Value City Furniture with my concerns and the operator informed me that it didn't seem right that my furniture was not repeling what and that I needed to call back the next day to speak with Paula the Service Manger. On January 28th I contacted Value City Furniture to speak with Paula around 4pm and was told she was gone for the day, I would need to call back for a third time to speak with Paula on Monday. On Monday I contacted Value City Furniture again, and explained my concern to Paula, she acted surprised that it didn’t bead up, saying “so it did’nt bead up at all?”. She then informed me she would send someone out to treat it on Tuesday Feburary 1st.

On Tuesday a gentleman came to my house with a spray bottle and misted my furniture, applying less liquid to the furniture then you would when applying Fa-breeze. Of course I contacted Paula again on Wednesday to inform her that the job was not completed well, and that the water still absorbed right into the fabric. To my surprise this time she said, oh, it shouldn’t bead up, it is going to soak into the fabric, it just won’t stain, and if it does you can call us and we will fix it for you. I immedently informed her that this was NOT what I was told when I was sold the product, and was why I called her on the previous Monday, and why, I thought, she had sent someone to re-treat my furniture. She said I was misinformed and she apologized for that. I asked her how it would protect from a stain if it clearly absorbs, to which she had no answer. I asked what the difference was between the my Limited Lifetime Warranty and the 7 year Warranty offered with the American Signature Brand. To my surprise she said I had no lifetime warranty, that everything they sold in the store only had a 1 year warranty. I informed her I have a card that was attached to my furniture that said it had one. She then placed me on hold to check for herself. While on hold, the hold advertisement was for American Signature, and clearly stated a Limited Lifetime Warranty. After holding for a few minutes I was informed Paula was speaking with the manager and would be right back. Paula then came back to the line, apologized, and said I was correct, it did have a warranty. At this point I was upset that no one knew what was going on and asked to have the Fabric Protection cancelled and refunded, she informed me I would have to speak with the Store Manager, Cathy, and that she wouldn’t be in until Thursday, even though I was just told that there was a manager there that she was speaking with.

After speaking with Paula, and being informed I had to call back Thursday for Cathy I called the Pineville location to ask them for a description of Fabric Protection and the Limited Lifetime Warranty. The sales person I spoke with there informed me that the Fabric Protection was just like Scotch Guard, and would, “bead up like water on a waxed car”.

I was now going to wait and call Cathy the next day, but then I spoke to my best-friend, who’s uncle worked at a Charlotte Value City for years told her that at the time he worked there, it was his store’s policy to never spray furniture, even if a customer had purchased the Fabric Protection, saying that they figuring that few people contact them with stains, rips, tears or burns that would be covered under the warranty after all the exclusions that they would save money by not spraying the furniture and just replacing or fixing the furniture that meet the warranty criteria.

At this point I was so upset that I had been told so many different stories I had my room mate contact the Value City Corporate Offices. There we were informed that the Fabric Protection plan wouldn’t even cover our furniture because we had fabric, not leather, and that even then it only covered seem rips, not cuts, ect. She also said that the American Signature had only a 1 year warranty and that she had never heard of the Limited Lifetime Warranty, even though I later found out American Signature is owned by Value City Furniture. She then informed my roommate that she would have the store manager contact me as soon as possible to go over this issue with me.

Cathy called from the store less than 1 hour later, even though I was told she was not there and wouldn’t be in until the next day. Cathy told me a different story than the corporate office did. She informed that the Fabric Protection plan WOULD cover my furniture, and she assured me it had been treated in the store. She was confused about the warranty, that I did have a Limited Lifetime Warranty, but said that unless I purchased the Fabric Protection plan, if something happened to my frame and I did have a stain on the couch it voided all warranties! She said she would send someone out to re-treat my furniture again, but it wouldn’t do any good, that it was already treated, so I told her that was ok, but I would like to know if I could get some sort of discount or refund on the Fabric Protection plan. She informed me if she gave me any discounts that the warranty would be voided, that I can keep the warranty and pay the $110. or cancel the warranty and get my refund, even though I was mislead and everyone continues to tell me something different.



     
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Posted by hardroc on 2005-09-29:
Do you really think there is a treatment for fabrics to prevent rips and cuts?? No,,there is not. Fabric protection merely helps to prevent stains from setting, and makes it easier to clean the stain out. Using a spray bottle to apply this is the best way to apply it. This atomizes the protectant into a mist and it goes on more evenly. It then soaks into the fabric helping to seal the very small fibers in the weave of the fabric, preventing stains from setting in so deep. Thus,,making it easier to clean. Depending on the fabric,,water does not always bead up after an apllication. Sometimes it does.How do you add a 7 year warranty to a lifetime warranty?
Always listen to see if what the salesperson is saying sounds to good to be true. Or if it makes sense at all. I would have never purchased a thing from that store until I had been told something a lot more believeable.
Posted by mj on 2013-06-02:
It's such a shame that you had such a terrible experience with them. We bought our sofa in May of 2012 with the fabric protection with was an additional $75. 2 months latter we had stains and called uniters (that's who the warranty is through) It was handled quickly and very professionally. They even replaced the cover on the cushion since the ink didn't come out. We just placed another service request with them today and are hopeful for another great customer service experience. I guess my advice would be to contact the company that provides the warranty not VCF.
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Extremely Poor Service
Posted by Tbird26 on 09/02/2007
ILLINOIS -- I just spent over an hour trying to locate a corporate office address for this company - and still have not found one! I guess they don't want to be found and for good reason. A quick synopsis of what has occurred:

Ordered a night stand 6 months ago, they gave me the wrong one, returned it,made two trips an hour away from my home, they kept saying they were looking for it, six months later "we can't get it for you". Requested a refund and interest off of the money they have kept for 6 months, I was told "not possible" and the refund would take a while "we can't tell you when it will be sent from our corporate office". I asked for the corporate office info, they gave me the phone number, no address.

Phoned corporate office, asked who answered the phone as "Ian" for his last name, I was told, "that's personal"! Explained to him what had occurred, he said "that's company policy" I responded "it's company policy to keep someones money for 6 months and have no idea when it can be refunded?" "How about interest?"

Needless to say, "Ian" could not say anything but "company policy". He did find the nightstand I was asking for all along. However, when asked if it could be delivered, he responded, "we're have to charge you, that's company policy". I agreed (It's a matching one to a set I have) So I preceded to give him my credit card number, Ian stated, "we don't take that over the phone" "you'll have to go into the store". I in turn just asked for the refund, enough was enough...

Two weeks later I still have not received my refund.

Can't stess enough to stay away from this company they make money by stealing yours - it'll cost me more in attorney fees to get this back and they seem to know that and bank on it.
     
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Posted by moneybags on 2007-09-02:
Go the www.statelocalgov.net Look up your state. go the the Secretary of State's site and look up corporate records. That should give you the corporate info you need. Works on almost any state.
Posted by Anonymous on 2007-09-02:
Do a WHOIS Lookup on the domain registration of vcf.com.

Here is their corp. address, tele. and fax info.

1800 Moler Rd.
Columbus, OH 43207
Phone: 614-221-9200
Fax: 614-443-9011
Toll Free: 866-823-7867


Posted by Rustydog242 on 2008-06-17:
Wow. Thanks for the corporate information. I've been waiting 6 months for a missing part and still can't get an answer from the Harrisburg VCF store as to when I'll have it. Worst management and customer service I've ever had to deal with! Wish more people would post their complaints.
Posted by marilyn goudas on 2011-06-27:
OMG...they sent me faulty merchandise...took it away....have not refunded my money since purchase in October 2010...I am now looking for corporate information to send certifed letter...contact me so we can file class action suit or put it on Alive on 5 news...across the media...facebook and twitter...this thievery must stop...my number is 440 460 4647..please contact me...leave essage if i am not available...m.goudas
Posted by KORY on 2011-07-27:
WORST FURNITURE PLACE, AWFULL SERVICES VERY VERY POOR QUALITY FURNITURE, VERY UPSET WITH THE COMPANY, THIS IS MY #4 DELIVERY AND STILL NOT GET A BRAND NEW BEDROOM SET..... ALL SCRATCH UP....
Posted by Jim on 2012-04-14:
Thanks for the info also, Been having same issues with parts. We bought from the Plainfield, IN store. Will never buy again from VC again. Very poor service and they will not give out names or phone numbers even to their DM's.
Posted by davis on 2013-07-27:
I just received a second delivery from them due to their error . not only is their service department rude and incompetent. but so was the delivery guy this second time and lazy and mad causr I asked him to do his job and if its a language barrier thensend someone who sspeaks English going to find a corporate office Ashley needs a new delivery company!!!!!!
Posted by rich on 2013-08-06:
Wanted to purchase piece of furniture. Needed delivery (NJ). Only 1 day of week available. Can't make this. No option but to go somewhere else. Unbelievable
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Value City Furniture Delivery
Posted by Moosenlawyer on 05/27/2005
VIRGINIA, VIRGINIA -- Value City Furniture
5516 Leesburg Pike
Falls Church VA 22041

Dear Sir or Madam:

Prior to making my purchase of living room furniture from Value City Furniture (Falls Church, Virginia), I was warned by a friend of their deplorable delivery service. This person regaled me with a tale of an attempted purchase of a 5-piece bedroom set. On the first delivery, one of the five pieces, a dresser, had a broken leg. On the second delivery, the dresser was a different model and color, and from a different set to boot. After her second refusal of delivery, she was told by Value City Furniture that the piece was on indefinite backorder and her order was cancelled.

Unfortunately, I incorrectly believed that her experience was an isolated incident. It assuredly was not. I have now come to learn that Value City Furniture is truly synonymous with abysmal delivery service and incompetent customer logistics.

I was to have a couch delivered on Wednesday, May 25th, from 11am to 2pm. I explained to the delivery scheduler, that due to condominium restrictions, furniture delivery would need to take place between 9am to 5pm. They assured me that it would be delivered within the three-hour timeframe and would not be delivered outside of the condo delivery hours. With such assurances, I took the day off of work in order to be available to receive the delivery.

At 1:30pm, Value City Furniture called me and stated that I would need to be reassigned to the 3pm to 5pm window. The reason for the delay was traffic. How a professional trucking company could be caught unaware and not anticipate the traffic around a major metropolitan area is beyond me, especially since I only live 5.8 miles from the Value City Furniture store, from which the delivery was supposed to originate from.

At 4pm, I called Value City Furniture to check on the delivery time and was told that it would be delivered “in about an hour.” I informed the dispatcher that I could not accept a delivery after 5pm due to the condo rules. The dispatcher informed me that I would need to schedule it for another day since it would probably be coming at around 5:30pm. The dispatcher suggested a Thursday delivery. I explained that would not be possible since I had used up my accrued vacation time waiting around all day on Wednesday and that Value City Furniture would need to wait until I accrued enough vacation time to spend another entire day waiting at home. The dispatcher ensured me that they would be outside my condo at 9:30am the following morning.

I didn’t go to work on Thursday, mistakenly assuming that the delivery would be made at 9:30am. At 10am, I contacted Value City Furniture and was told that the truck was getting prepped and that the dispatcher was incorrect in stating that I was to have the furniture delivered by 9:30am. Instead, I was scheduled to the 9:30am to 12:30pm slot. At 10:30am, I contacted Value City Furniture and spoke with a manager and was told that the delivery would be made in thirty minutes. Due to calls from work, I felt that I needed to ensure that this was resolved as soon as possible, since this belated delivery was beginning to seriously infringe upon my work. At 11am, I was told the truck was twenty minutes away and, at 11:30am, I was told that the truck had to return to the warehouse after forgetting something.

At 12:15pm on Thursday, twenty-four hours after the original delivery time, the couch was finally delivered, after traveling the whole 5.8 miles.

After factoring into the purchase price of the couch the two days of lost productivity at work and lost vacation time, I can inequitably state that Value City Furniture’s furniture has absolutely no value. If I knew prior to placing my order the lost time, lost money and accumulated aggravation that dealing with this company would cost me, I would definitely have plunked down the required cash to purchase the same items from a higher-end store.

At least now, my friend will have a companion tale of Value City Furniture incompetence to accompany her own, to ensure that listeners will not mistakenly believe that her interaction with your company was an isolated incident.

Very truly yours,


Cc: VCF.servicemaster@vcf.com

Better Business Bureau
1411 K Street, NW Suite 1000
Washington DC 20005
     
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Posted by xqa on 2005-10-05:
Yes. Value City Furniture(Falls Church,Va) has bad costumer service.
First time delivered broken pieces.
Second time they called us to confirm the delivery, I took the day off(yesterday) and waited for them.
No one showed up. I called the costumer service and she connected me to the dispatcher, and he said the warehouse has no stock available for me at all. He asked me to call back for a reschedule...
Posted by nicolelasalle on 2005-10-28:
The VCF in Columbus Ohio is aweful as well. Not only do they have unreliable delivery service, the sales people are deceitful and will lie to you face to make the sale. And, on top of that, the general manager condones their actions. Don't shop there!!
Posted by notimeforbs on 2007-01-11:
VCF in Countryside, IL is horrible as well. My friend ordered a sofa. After two days of having to be rescheduled at VCF's request, the sofa was delivered. It was a sectional and each piece was from a different set. The delivery personnel were on drugs, ripped one edge of a section, and made a huge gouge in her hardwood living room floor. She is currently trying to get VCF to pay for the floor repair.
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MATTRESS
Posted by on 12/02/2001
TAYLOR, MICHIGAN -- THIS IS MY SECOND MATTRESS FROM VALUE CITY, AND THIS ONE, A REPLACEMENT IS TERRIBLE. MY BACK AND NECK ACHES CONTINUSLY. LAST TIME I COMPLAINED THEY WANTED ME TO COME SO THEY COULD SHOW ME HOW TO GET INTO AND OUT OF BED.

To help keep me as a potential future customer, I would like the following:

I WANT MY OLD MATTRESS BACK AND MY MONEY BACK PLUS THE MONEY I'VE SPENT GOING TO THE CHIROPRACTOR FOR ADJUSTMENTS. EVEN MY CHIROPRACTOR SAYS TO GET RID OF IT.

At the very least I would like a response from your company regarding this incident. Thank you for your time.

     
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Crushing The Spirit Of A 4 Year Old
Posted by Cbrpunk on 01/04/2008
COLUMBUS, OHIO -- After Ordering over $1500 worth of furniture on 11/10/2007 my delivery date was explained that it would be on 1/4/08 which would be today. I would like to add that I failed to receive a confirmation call for a delivery time and window yesterday however I called Value City to confirm and was told that all of my furniture would be delivered between 9 and 12 today.

Being that I work 3 blocks from where I live, it is fairly easy to swing home to allow the delivery men (who were very helpful) into my home to assemble the furniture.

Upon their arrival, I showed them where the Camp Granada bunk bed would be assembled and one man began unloading the truck while the second delivery man ran over paperwork with me to check contents. I was made aware of two items. That the Trundle unit was apparently not with this delivery and was scheduled for delivery on January 17th (GASP), I have a 4 year old daughter who has been waiting, and we all know how patiently 4 year old girls can wait for things. So the bed is totally unusable until after the 17th bearing the risk the item would not be lost in transit.

I then was also made aware of the “extension” units which are required for the actual use of the bed with a full sized mattress were short at the warehouse and that a second trip would be required and extra time for me to request for time off from my busy day at the office. After having this explained to me by [name removed], I was directed to the back of the truck due to a problem with the Bunk itself. Once again, a problem was brought to my attention that the Bunk bed I waited a good 2 months for delivery for, was damaged upon loading it into the truck and improperly securing the furniture.

The wooden footing at the bottom of the headboard of the lower bunk was split, not only an eyesore on a $1500 bunk bed, but makes this unit physically unusable by the aforementioned 4 year old daughter and the installers themselves.

I have since refused delivery of this Damaged Goods and am on the hopeful “waiting” list for a delivery this upcoming Wednesday, of which a promise of the Delivery manager at the Broad Street Value city was not % 100 certain that this would, occur.

I am writing this letter to Value city to voice my disdain for the care and improper treatment of a clients bought goods, As I am making payments on this unit I have not even been able to enjoy the product due to a heavy waiting period, a lack of communication via the company in regards to delivery, and the incompetence of having the completed order together.

I do not understand how Value City can continue to operate with such a lack of consideration for those whom buy your wares. I have been a loyal customer for years and recommend such services to others who are looking for quality furniture and bedding. However with the loss of credibility due to this entire ordeal has been rather disconcerting, I didn’t haggle in the showroom over price due to the customer service due to the knowledge that I would expect from such a company, the trade off would be worth it.

However now I am reconsidering any future recommendations to your company over the logistics, the communication or lack there of, and the complications of explaining to a 4 year old girl that she will not be able to hold a sleepover with her best friend due to the fact the furniture company broke her new bed.

     
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Posted by Ponie on 2008-01-04:
I hope one of your duties at the office is NOT composing letters. Who runs your household, you or your 4-yr. old?

I'd be upset at receiving damaged furniture, also, however doubt I'd pull out the 'loyal customer' card. It's getting old.
Posted by Suusan B. on 2008-01-04:
Damaged furniture is delivered every day of the week - - this complaint falls under the "disappointed" category - - "crushing the spirit of a 4 year old" is a little dramatic and over-the-top.
Posted by runaway on 2008-01-04:
"Crushing the spirit of a four-year-old"....lol!

Are you that unimaginative that you can't build a "fort" for two kids to have a blast for their overnight? Instead of whining and ruining a valid complaint, use some imagination and make it an overnight they'll love!
Posted by spiderman2 on 2008-01-04:
You have a decent complaint ruined by the "crushed 4 year old" thing. Drama gets you nowhere. I pray that this is the most crushing experience your daughter and you ever have to deal with.
Posted by killerklown on 2008-01-04:
lol...exactly what I was thinking, Ponie.
Posted by heaven17 on 2008-01-04:
You don't paint a very flattering picture of your 4 year-old daughter...
Or yourself, for that matter.
Posted by Slimjim on 2008-01-04:
You really did taint this complaint with the dramatics. I have a 4 year old who seems to have something go wrong in her life 14 times an hour. Yet a minute later, all is forgotten. Like runaway said, I'm sure you can come up with a way to save the sleepover.
Posted by Anonymous on 2008-01-04:
This is too much for my brain at this point in the day so I will have to go with Slim and the rest on this one. Please! Don't use the chrldern like this.
Posted by Justusryan on 2008-01-04:
Value City is going out of business, so they don't care anyways.
Posted by furnitureman on 2008-01-06:
Value City isn't going out of business... They have more $$ then they know what to do with
Posted by Mrs. Fantastic on 2008-01-18:
Value City department stores, and Value City Furniture stores are two different companies. The department stores are selling, not the furniture. Department stores are publicly held, hence being for sale.
Posted by Nicki on 2013-06-19:
Bought the camp Grenada set paid $2200 and they came, parts missing, part damaged, had to wait two weeks, and bed was not able to be used so my kids slept on the floor as I had already disposed of their old set and the company would not even credit me the delivery fee
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Buyer beware
Posted by Clemcl on 11/03/2006
GREENWOOD, INDIANA -- I purchased a couch and love seat in dec of 2005 from value city.
after receiving them i relized the fabric protector i bought with it was a rip off, nothing was applyed to them, they just gave you a spot cleaner to apply to spills.
i could have bought that at walmart.
then to add to it, when i had problems arrise with the mechinizem of recliner part, i was told i had to bring it to them to be repaired because i picked it up and had not paid a delivery charge.
this was not what was represented by the saleman and i had no ideal of this till i called for service, i was told it is stated on the back of the receipt.
and when i looked, sure enough it was there.
i buy grocerys every week and theres stuff on the back of those receipts and i never look at it, but mabey i should,it may tell me the food i bought is only good as long as its in the store.
i live 30 miles from the value city store and will not be taking it back for repair.
but i will be continuing to tell every one i know of there tatics and hope no one else falls to there unprofesinal sales tatics.
IF YOU NEED FURNITURE,FIND A REPUTAPLE STORE, NOT VALUE CITY.
     
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Posted by Value City No Good on 2008-06-15:
Value City is a ripp off just purchased from them and they delivered damaged merchandise.
They came a week later with a replacement that was more damaged than the first. The manager of the store is rude, don't believe my sectional sofa was stain proofed I to got a little kit. Now that they have my money they are very rude.
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Abhorrent Customer Service and Damaged Products
Posted by Valuecityfurnituresucks on 08/28/2010
LEXINGTON, KENTUCKY -- I bought over $3,000 worth of furniture from their store, and I have received nothing but the absolute worst service every single time I have an order.

Several of my pieces came in damaged and had to be replaced. One of them had to be repaired, however I was told very rudely by a customer service agent that they could not accommodate my schedule and if I wanted my furniture to be repaired I was going to have to accommodate them. The manager Jimmy called me and was very nice in setting up an alternate time for the repair man to come out so that I would be able to be there when he arrived. Unfortunately, the rest of the department must not have been informed, because I got a call saying the repair person was going to come at a time that was not the one Jimmy had told me he would be able to.

Next, I had a problem with the couch. I had to go through 3 different couches because each other one they gave me was damaged in some way. I went through 2 different lamps as well because of the same problem.

And now we come to today. About a month ago, I picked out a TV stand from their store to add to my order. It was ordered in Cleveland, and they said it would take awhile for it to be delivered because it was out of stock. We planned to have it delivered on August 28th, this Saturday, because I work a 9 to 5 job and cannot be home for delivery during the week. I was called by the store on Wednesday, which also happened to be my birthday, for a very rude awakening. The store left me a message saying that the TV stand was ready to be delivered the next day, Thursday, and wanted me to confirm that I would be home. I called the store back asking why the date had been changed from Saturday. Layla informed me that they could change it back so it would be delivered this Saturday like it was originally supposed to.

I hadn’t heard from the store about a delivery window so I called them back this morning. Brittany informed me my TV stand was scheduled to deliver on Saturday September 4th, like I had requested and they had informed me. I had never requested that, and that was the first I had heard of the September date. I was then shuffled around from Brittany, to “I’ll have the manager call you back,” to Layla (who informed me if that it would do no good if I spoke to the manager, and if I wanted to I would have to wait for a very long time). Layla informed me she was the service manager and in fact she had told me yesterday that it would be delivered on September the 4th, which was a lie. She then called me a liar and informed me that no one there was going to want to help me if I kept calling and changing the date on them. This struck me as particularly ironic, since Value City is the one that has been CONSISTENTLY changing the delivery date on me, not informing me until last minute, and then blaming it on me.

A third call, from my mother, finally got to the manager. Apparently Value City did not think that I was old enough or rich enough to get the manager at all. It takes someone with money in their pocket or life experience to even allow you to speak to the manager in the first place. Mike informed my mother that the TV stand was actually not even in stock yet. This was a bit confusing to hear, considering that they had initially told me they were going to deliver it on Thursday. I guess they must have gotten frustrated with my request to change the date and decided to give my furniture, which I have been waiting for over a month, to someone else. I didn’t realize that you could only get your furniture if it was convenient for the store to deliver on that day, and if it wasn’t- you would lose your furniture and maybe not get it back for weeks. Mike promised us that it will now be delivered on the 4th, but his promise was a little bit empty given the previous promises Value City has made me about my delivery dates as well as his “it will probably be in by then” guarantee. I’ll be holding my breath, because I doubt it will even be there then. I’ll probably only get that one if no one else has a delivery date that is earlier and needs it.

Due to their lack of communication and incredibly poor service, you get shuffled around, because it’s easier to shuffle you from person to person than to actually help you. The only way you can get anything straightened out is to spend hours and hours screaming to them on the phone. Otherwise they don’t really care about you. The cheap prices are great, but you really get what you pay for there- broken products (I’m worried to see how long they will last) and abhorrent customer service.

I will never be purchasing from Value City Furniture again, and I suggest that you do the same. I was initially very excited to see the low prices and type of furniture in the store. However, the appalling way the customer service agents have treated me and the shockingly terrible service I have received from them has proved to me that I will never buy from your store again. Despite how much I enjoy the other pieces I bought from the store, I wish that I could take all of it back because I wish that I had never given them a cent of my money. They don’t deserve it. Spread the word that Value City is terrible, because maybe then they will be motivated to treat their customers better.
     
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Posted by Alain on 2010-08-29:
Your solution, not using them again, seems reasonable.
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American Signature Hates the Military
Posted by Sleepinghalo on 11/09/2009
BRANDON, FLORIDA -- I went into American Signature in Brandon during their Veterans Day sale. My wife and I were going to purchase some living room furniture for our new home. When I asked the salesman what kind of military discount they had, the salesman told me that they had no military discounts because the company didn't believe that we should be in Iraq or Afghanistan. As a veteran, I was in total shock and disbelief that a company called AMERICAN signature would abandon the military and service members as they did. I highly recommend anyone that is a veteran/active or supports our military to stay away from American Signature.

     
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Posted by spiderman2 on 2009-11-09:
It sounds to me like that is the personal issue of the salesman and not a company policy. Did you ask to speak to a manager?
Posted by Anonymous on 2009-11-09:
It doesn't even sound like a true story, just someone with a vendetta. Think about it, if you were a saleman trying to make a sale, would you ever say anything like that, or would you just say 'currently we don't have a program like that'.

My money is on this being a disgruntled ex-employee trying for cheap revenge.
Posted by goduke on 2009-11-09:
I'm kinda leaning your way on this one, Ken. Seems a bit fantastic.
Posted by Anonymous on 2009-11-09:
Goduke, great new englandish minds think alike
Posted by Mrs. V on 2009-11-09:
Value City does not offer any discounts at all (millitary or otherwise).

Ether this is a salesman that is grinding an axe or a 'joke' post.
Posted by Anonymous on 2009-11-09:
BA Ken.
Posted by Anonymous on 2009-11-09:
I am with the rest of you. And OP, thank you for your service, but as a military brat myself, and with all the respect I can give my brothers and sisters, I too do not believe in this war. Simply put, people are tired of the BS.

Many places do not give military disconts. Discounts are a privilege not a right.
Posted by sleepinghalo on 2009-11-10:
Let me answer some of the questions that where addressed above. First of all, I am not a disgruntled employee. This is not a fabrication. The sales person is the one that made the comments; the manager said they were already priced lower than the competition (Havertys)so there was no need for a discount. This post was a representation of a conversation between myself, the salesman, and management. Though I highly respect their company policy to not honor veterans on veterans day, I do disagree with their policy. You are correct...discounts are a privilege not a right...but so is freedom. This post was simply informative and anyone that has ever served in the military would completely understand. Hooyah!
Posted by CSD on 2009-11-10:
We should nderstand that you should get a discount for every product sold in the United States. Thank you for your service but you do not automaticaly get a discount for that reason.
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How Could They Send Little People To Deliver Our 80x48 Armoire
Posted by Desertroop on 06/24/2009
WHITE MARSH, MARYLAND -- They sent men, or little people to deliver our furniture. They could not get it upstairs. The first thing came out of there mouth was, we could sign a damage statement in case they damage it it's ours anyway. For sure that is a no brainer for them to put it back on the truck.

If they had lift the furniture up and turned it, they could have gotten it in our home instead of back on the showroom floor.

We brought a bedroom set...dresser w/mirror, night stand, bed, book case, chest of drawers.

I was told that they only send two people out on every delivery. I was told that they are doing well in the furniture even if they didn't deliver our piece. They acted as though they really didn't care if the items left the showroom floor or not. The female manager words were, we are doing well in the business.....VCF in White Marsh, Maryland

Military Discounts are not given in none of VCF stores. The emailed me back and stated that they don't offer military discounts and they have had other inquires as well. No programs now but maybe in the future. I am a Veteran and I could not wait to be one. I wish I could in the future but Duty Called then and not in the future. God Bless America and our Service Members today and the future......
     
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Posted by BokiBean on 2009-06-24:
Little people...munchkins?
Posted by Anonymous on 2009-06-24:
Why would they send little people, to do big people jobs.
Posted by Anonymous on 2009-06-24:
Were they actual little people, or just short? I'm short(not a little person though) and I can move furniture. I'm freakishly strong
Posted by jktshff1 on 2009-06-24:
Why should you get a discount? would you expect police, fire, dr's, nurses etc discounts? That has nothing to do with this complaint.
Former and active Service Members deserve our honor and respect, but a discount on furniture??? Come on, get over yourself.
and I CAN say that 'cause I served my time in heck.
Posted by Anonymous on 2009-06-24:
Jkt +10000.
Posted by Anonymous on 2009-06-24:
I served during Operation Desert Storm and don't expect or demand military discounts. Why would you expect them?
Posted by vinny20785 on 2009-11-16:
Why you would think that a crappy furniture store would give a military discount is beyond me.
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Selling Damaged Furniture As New
Posted by FOOGI on 12/09/2008
OHIO -- It is sad but true...this company does sell damaged furniture as new...I worked for this company for a while, and some of what I saw was appalling...Selling furniture off of the showroom as new, damaged furniture being fixed and sold to the customer as new, and not even telling the customer it was damaged...One would think that at least the customer would be informed about the problem so that they can decide for themselves if they want damaged furniture...at least give them a discount. One of the things that really irked me was when the managers would say things like "How do you know if the customer is lying? If their lips are moving". Of course, if there was a problem, the customer was lying, or it was always their fault. Yet, in my opinion, they are the dishonest ones trying to pass off damaged merchandise for "new, quality merchandise". I saw this over and over, to the point where I seriously doubt if I would ever buy from them. Part of the reason I left there is the fact that I could not sell to my friends, or the public in general with a clear conscience. From what I can see here, it is a common practice throughout the chain.

Not so sure I would blame the Schottensteins themselves, the managers get paid on bonuses...how much stain safe and warranties sold affects their income...and most of them are greedy people living above their means...could care less about the customer or their staff.
     
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