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Terrible quality and customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I bought a 3 piece set from American Signature Furniture (Value city Furniture) and they pressured me into getting the protection plan or else I won't get shipping. They said and gave me papers that say it covers all of the furniture from any accidental scratches, rips, stains and even peeling for 5 years.

A year later one of the sofa chairs separated at the sewed area (seam separation) which is basically a factory deficit, not even a cut made by me which they should cover as well. So I contacted the warranty company (Pure Promise). THEY ARE THE WORST. They took an hour and 45 minutes to answer and after hours of arguments they still said that nothing is covered and started playing around with words and saying that cuts are covered but seam separations are not. I asked for a manager at least 4 times but they never connect me they just hang up and this is no joke and it's illegal. I also have recordings of all this and the representatives mentioning that I am not covered against any rips. I asked her what was covered and she said she can't discuss that with me, this is the worst customer service that I have ever dealt with. This isn't just one phone call it is at least 7 phone calls where they say the same thing and 2 of the representatives hung up on, I also have all of this recorded. I never got a single chance to speak to a manager because whenever I ask for one they just hang up the call. Once I mention my case number every time I called, they would hang up and treat me terribly. That's also me waiting and hour and a half every time I call.

THEY ARE LIARS and their furniture is terrible quality since this wasn't even a cut, it's a seam separation which should be even more concerning. Value City won't cover it either and they tell me to call the warranty and the warranty tells me to call Value City (American Signature Furniture). I'm feeling ripped off here because I bought this warranty for a reason and now all of the sudden both companies are not liable and they don't want to solve this for me, not to mention all the scratches on the leather that they didn't cover as well and their excuse was that they only cover scratches on hard surfaces like the wood which doesn't even show at all. Save your self their horrible treatment and buy from anywhere else, hundreds of places out there offer realible warranty and good customer service. I am beyond disappointed right now for all the money that I spent.

I need to speak with someone in charge about this so I can mention all the other things that they told me on the phone that are too disgusting to type on here. This is a rip off and it is under no circumstances an acceptable customer service. This is stealing and ripping off customers. I am not the only one with this issue. They have a one star rating that many people would have gave them zero if they had the ability to. This isn't just my story as a pissed off customer, it is hundreds of reviews out there that have dealt with the same issue. I demand action.

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There Is No Such Thing as Customer Service With This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Run as far away from this store as possible! It's my pleasure to give this store the worst customer service review and I am a very easy going customer. October 2015 purchased a bed on sale... Couple months later was very dissatisfied with bed, having back issues, complaining to friends... Still paying it off... Tried to make it work.

Late July/early August after I finally have had it, bed is defective I call the service department and their response is to send out a representative from "Furniture Dr." to look at it. Guy comes, takes picture of red string draped across the bed, takes picture of tape measure of depression in the bed of 1 and half inches, takes my report of how unhappy I am with the mattress etc.

Next couple of weeks I get a message on my phone of how their inspector "pushed" the measuring tape into the mattress and they are not satisfied with the pictures he took. So they want to make another appointment to send someone out again to inspect the bed. Hell no! Now we are into early October and the bed is one payment away from being paid off...

I go into the store in person and speak with the Assistant Manager Kareem... He says he will talk to his Manager and get back to me and "see if we can't provide" help for my mattress. He never called me back at all... Called for a month of Sundays, every Sunday asking for Kareem... They are happy to keep you on hold, have you tell your story to the clerks. Suggest I call the salesman at another store (which I did). I have constantly been referred back to Service... So I called service tonight.

What a runaround... If you ask a direct question they say they don't know... They just want to send another tech out. I called the actual store in Woodbridge again for the 3rd time, held the line for 15 minutes until Kareem could be found in the store. He wanted nothing to do with me after 5 mins. and kept referring me to service. He said he spoke to his boss (Manager of the store) (I doubt it)... When I asked him why he never returned my 3 weeks of Sunday night phone calls, he didn't have an answer. When I kept saying the word "customer service" it didn't matter.

There is no such thing as the customer is right here, nor are they interested in servicing my need for an actual non defective bed. Here's my point: the first inspector didn't get the answer they were looking for! So they want a redo! Secondly, a pillow top mattress doesn't depress very well, the point of a pillow top mattress is that is stays fluffy on top. The problem is not the pillow top but the springs, construction underneath, just lay in it and the whole thing is defective and depressed to the point of "have fun trying to get out of it".

By the way, my kids are 75 lbs., and 120 lbs. and I am 175 lbs. No one here can lay on that bed and not be in pain the next day... We have all been to the chiropractor from it. I have slept on the couch more times than I care to say since August. This company doesn't believe in customer service... RUN and take your money somewhere else. Oh and Kareem... We were on the phone for 5 mins. not the 1/2 hour you so insulted me with. Never in my life have I ever encountered such horrific treatment from a store.

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Very Bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODBRIDGE, VIRGINIA -- Whatever you do, DO NOT ORDER FROM VALUE CITY. It is better to have no furniture than dealing with these incompetent people. I know my story is long, but if you are even considering stepping foot inside this store- I plead you to read my story.

The first location we went to was the Woodbridge store, one manager/supervisor –Ambreen, and 2 sales people we spoke to, gave us such attitudes as and the permanent “buzz off” look on Ambreen's face, no exaggeration was not something I wanted to deal with. So, we took our itemized receipt, and went to the Falls Church location and placed the order there. However, later we came to find out that the delivery location would be Woodbridge, and that's when the problems began.

We ordered furniture a month in advance to have it in time for our move in date, which of course didn't happen. We bought a full apartment's worth, a sofa, dining set, bedroom set, and a few extra items. First off, delivery was delayed by 7 hours. Yes, you read that right, it was supposed to be delivered by 3 pm, but didn't reach my place till 10:30pm!!

I understand traffic and delays can happen, but I mean come on, and to make it worse, we got one call around 4 pm saying they would be late by an hour, after that we kept getting the runaround about the ETA. When I spoke to a manager (I wish I had his name) all he could say was that there is nothing he could do, and when I said "okay, so what are the next steps in this", he said "I don't know and goodnight", hung up the phone.

What finally arrived was half a bedroom set (the bed was missing, and they didn't have “time” to put the mirror on the dresser so they left it by the wall in a box), chairs for the dinning set- but no table. We were told we would have all the pieces, but fine, whatever, we would wait. We were told we would get the remaining pieces after 2 days, which turned into a week. We decided to return the bed and nightstands, and scheduled the pickup for 3 days later (Tuesday) (over the phone) because that was the earliest they could do it.

I had a gut feeling that something would go wrong, so we went to the store to confirm what already happened over the phone (the next day, Sunday). Lo and behold, the pickup was never scheduled and did it again. I didn't get a confirmation call for the eta like expected, so the day before the supposed pickup I call to confirm the date. And GUESS WHAT!! The pickup (again) was not in the system, but in fact – they had it in the system as US returning the furniture to THE STORE. So, it suddenly became my responsibility to bring the furniture back to the store – after I was told on 2 different occasions, by two different people it would be picked up for me.

I called once to correct this, was put on hold for 12 minutes, then again for 20 minutes. Then again for 1 hour before I hung up. Then I called again, asking for it to be picked up on the original date. I am telling the girl my story of what happened, and she kept saying they cannot guarantee a time, which I said is understandable, so I asked for a manager to see if maybe they could help me. She then abruptly puts the phone down - I can hear muffled sounds, so I know she is talking to someone, and I assumed it was to ask if I can have the later delivery, so I stopped talking to let her speak with them.

A few seconds later, I stop hearing the noises and it's just silent so I assumed I was on hold (but there was no music playing either). Then, after a really long pause, I said “hello” and she answered “hello”, I asked, “what did your coworker/manager say about the delivery, because you went silent on me, or were you doing something else because you stopped talking to me?“ She says – “I was waiting for you to finish your story and didn't want to be rude by interrupting you so I was quiet. My coworker and I were talking about a stapler.” A stapler is more important then helping a customer with a delivery? It looks like someone needs to sort their priorities at their job.

My husband then called the store and was told they don't have any deliveries on Tuesday (although we had been told since Saturday that Tuesday will be the pickup), the earliest they could do it would be on Thursday- I still don't know how that suddenly switched. In the end, I finally got everything that needed to be returned back to wherever it came from, and then waited about 2 weeks for a refund, which I eventually got.

These employees and managers need a crash course in simple human interaction and common sense, customer service skills can come later. Referencing the above girl – how do you go silent on someone while on the phone, and just sit there, when the customer isn't even talking, and waiting for you to help with a delivery!? In what world does that make sense??? How Value City still operates is a mystery that will never be solved. I will be leaving this same review on any online review site I can find in hopes to avoid others getting mistreated like this.

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I wish I'd checked their reviews before attempting a $3,000 purchase from them.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREDERICKSBURG, VIRGINIA -- I spoke with the salesman, making it clear, repeatedly, that the only way I would make the $3,000 purchase would be if he could absolutely GUARANTEE that the furniture would be available on the pick-up date, as it would cost me $100 for the truck rental, I would have to have a friend come to help, and the drive was 2 hours (round-trip) to pick it up. Additionally, that weekend I was having a party, and needed the furniture for the party.

I was assured multiple times that it would absolutely be available. No question.

I then called the number to make the payment. I, again, asked the person if they were involved in scheduling and delivery in any way, and she informed me that she was the one who actually did the scheduling. So I informed her, again, that this purchase was 100% contingent on the furniture being available AT the pick-up time ON the pick-up date, and that if it was not 100% assured, I did not wish to make the purchase.

She assured me that it was. At least one of these calls was recorded, so Value City has no excuse. They can easily check the calls.

When the day arrived, I had a friend stay the evening as he lived 2 hours away, and was going to help me drive the large truck to pick it up. We get up early in the morning, and drive to rent the truck. We then make the drive to pick up the furniture.

When we arrive, we're told, "Oh, yeah, that order... Yeah, we were 'gonna call you'."

GONNA call me? You KNEW the furniture wasn't being delivered and NOBODY NOTIFIED ME? When it was repeatedly made clear that the sale was CONTINGENT upon the furniture being where it was promised to be, when it was promised?

Finally speaking to a manager, he shows me the computer screen to point out how "someone changed the date" as if that's in any way, shape, or form helpful. The "best he can do" is have it delivered "some time next week".

After leaving, I called to cancel the order, and the "best" the manager I spoke to "could do" was to knock $100 off the $3K purchase. Still wouldn't get the furniture till "some time next week". He was now even suggesting I'd still have to coordinate pick-up myself. I told him he'd have to do better than that, and he said, he "couldn't." I told him I would be leaving reviews of my experience, and his response was, "That's fine." He literally didn't care. And after seeing the reviews on this site, I can see that this is a nation-wide attitude.

Never mind that the house party would now involve friends and family sitting to watch movies on lawn chairs, and the fact that that 2 ours of our weekend was shot, and my buddy drove 4 hours round-trip for no reason, etc. Never mind that if there was even a CHANCE that they wouldn't follow through with their GUARANTEE, that I would've used a more reliable competitor (and will absolutely do so from now on).

What good is a company's "Guarantee" if there are absolutely ZERO repercussions for failing to follow through on that "Guarantee?" I literally only chose them because they promised that it 100% WOULD be available for pick-up on the date and time we agreed on. They failed to follow through, and as a result, my guests were uncomfortable, I was out $100, and my friend and I were out the time. And all Value City's "out" is that they were mildly inconvenienced by losing a sale. AND THEY DIDN'T CARE.

I will never, ever purchase anything from Value City again, and I will be sure to tell everyone I know about this experience.

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Horrible Product & Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIVERPOOL, NEW YORK -- We bought a sleeper sofa on 11/25/2017. The sofa is very comfy to sit on; however the problem with our sleeper sofa started when my in-laws slept on it. They stayed from June 8th to June 10th but on their last night the sleeper sofa broke!

I contacted their customer service and they told me that the store we purchased the sofa from had gone out of business; 3965 State Route 31, Liverpool NY, 13090. Since the store was no longer open, we were put in contact with a 3rd party service called Palladio. They set up an appointment with us through another 3rd party company called FSNPro. They scheduled an appointment for June 27th and told me their technician Jeff would show up between 9 am and 1 pm. Jeff showed up around 10:30 to review the sleeper sofa. After taking a few pictures of the damage he told me that it definitely shouldn't have broken like it did. He told me it would be covered and he just needed to ordered the part. He told me after the part would arrive in 5 to 10 business days, I would be contacted by email to set up an appointment to fix the sofa.

This is where my experience with everyone involved became a nightmare. After 15 business days I still had heard nothing about scheduling this appointment Jeff told me I would receive. I sent an email to FSNPro and I was answered by Beck Aschbrenner who told me to contact another company called Uniters. When I contacted them on July 18th at 4:17 pm they had told me my claim had been denied. Imagine my shock after I was informed that it wouldn't be covered since it was ruled as "not normal wear and tear". I asked to speak with a manager but I guess they close at 4:30 PM ET and wanted to go home because while I was on hold my call was disconnected!

I wanted to give them the benefit of the doubt so I gave them some time to contact me back. No one ever contacted me back so I called back again on July 24th at 8:36 AM in hopes they can assist me in getting this resolved, since I had already been told the part I needed would be replaced. I spoke with a representative named Heather who refused to assist me and didn't seem to want to help resolve the issue even though I was told the part would be fixed. After getting nowhere with her and having her just repeat the same scripted answer over and over again she finally offered to transfer me back to Value City Furniture; which I can only imagine was to get me off the phone.

She did a cold transfer so I then had to explain the situation again! This time I was speaking to their representative named Jennifer. She told me it didn't matter that I was told by Jeff that my sofa would be fixed and that it would not be. I have worked in customer service departments for over 6 years and that type of answer is unacceptable. Jeff might be a contractor, but he represents their company. In companies I have worked with if a representative provides misinformation we always try to resolve it so the customer remains happy. However Jennifer's approach was "too bad so sad" which is crazy since Jeff represents their company and the standards of their company. Jennifer sounded like a robot by repeating herself and refused to find a resolution to make the customer happy.

After going nowhere, I asked for a manager. I was transferred to a rude and unsympathetic "resolution agent" who did not even try to resolve the problem, which is ironic since it's in her job title. This agent's name is Carrie. Once again, we got nowhere and she continued to just repeat herself and didn't try to resolve anything. She then told me the claim was denied because someone stepped on the sleeper sofa. I can guarantee you no one did and the technician Jeff even said that this damage shouldn't have happened from a regular-sized couple sleeping on it. This was very interesting because now Carrie and Jeff were contradicting each other.

After getting nowhere with Carrie I asked her to send me the part I needed and I would fix the sofa myself. She refused to send me the part, which is unacceptable because the part doesn't even look that expensive. Carrie kept interrupting me and talking over me; she literally ran a crash course in "What Not to do in Customer Service 101". It is very frustrating that their resolution team wasn't trying to resolve the issue. After being on the phone for over an hour speaking to different representatives, I finally lost my temper and Carrie hung up on me; it's not my fault she wasn't doing her job.

Next, I decided maybe I would have better luck trying to use their chat feature on their website. The first representative I spoke to, silly me I didn't copy down her name, disconnected her chat because she went idle for too long. All I asked her was if I could buy the part I needed. Personally I think if a representative doesn't know that answer, she needs to be retrained. I find it hard to believe that I am the only customer who asks for a new part since the quality in their furniture is not that great.

After the first chat was disconnected I tried my luck again and this time spoke to their representative Khadija. I once again asked my question; "can I buy the part I need for my sofa since you wouldn't send one for free?" She told me to contact the store closest to me to see if they could assist me with getting the part I needed. I explained to her that the store closest to me closed; which was no surprise after this experience I've had. She asked for my zip code and found the "closest" store to me which is located in Henrietta, NY which is an hour and nineteen minutes away with no traffic.

After that I spoke to “DF” and “M” on their social media team. They rudely explained to me that sleeping on a sleeper sofa was considered to be abuse. It's not my fault that their furniture is made from cheap metal. I asked once again for the part; I even offered to pay them for it. That's when they explained to me that the sofa was no longer being manufactured and couldn't supply me with the part! Once again more contradicting information. Every representative I spoke to has given me different information.

Finally “DF” and “M” stopped talking to me on social media because they were refusing to resolve a flaw in their product. What type of company shrugs off customers? My wife and I were going to buy another sofa; however after this experience I will never buy anything from them again. I hope people read this review and avoid the same mistake I did by buying their product!

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Poor Customer Service, No Merchandise After Paying
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHITE MARSH, MARYLAND -- I have never, ever received customer service, if you can call it that, as poor as what I've gotten from VCF since dropping $2500.00 in their hands on 04/05/17. This is long, bear with me - it is worth reading if you are considering shopping here (and I would recommend you go ANYWHERE ELSE!).

04/05/17 - Husband and I visit VCF White Marsh looking for a new CA King Mattress & Box Spring. We were greeted quickly by **, a Sales Associate. She took us directly to mattresses, helped us find the one we wanted. We paid on the spot. The entire transaction took under 1/2 hour. She set up our delivery for 04/12/17 - a little long but not unreasonable. My husband took the day off work to receive the mattress.

04/12/17 - My husband spends 45 minutes disassembling, moving & bagging our old mattress and box springs (they must be bagged for the VCF guys to remove them). Upon completing the task, he gets a call from one ** of VCF. **, from the shipping store (7735 Eastern Avenue) informs my husband that in loading the truck, it was noticed our bed's plastic cover was torn and the mattress was very dirty. Rather than deliver subpar merchandise, ** went ahead and canceled the order, put in a new one & rescheduled for delivery Saturday 04/15/17...SO WE THOUGHT.

My husband was mildly annoyed at the work he'd done to break down the old bed and that he had to put it all back together so we had a place to sleep but he was actually really happy that ** was so proactive and even took his name so I could write a letter to VCF letting them know about the good customer service ** provided. HA!

04/14/17 - Our delivery had been rescheduled for Saturday, 04/15/17 but on 04/14/17, we still had not received a confirmation of delivery window. We called VCF and EVERYTHING went downhill from there. The woman we spoke to first (didn't get her name, unfortunately) said ** was gone for the day BUT there was no order for us and no delivery scheduled. In fact, she informed us, our bed had already been delivered (NOPE!) I tracked the order online. The tracking info said BOTH "Your furniture has been delivered. Woot!" and "Delivery 04/15/17, no time assigned".

Not sure how that happens but anyway...the INCREDIBLY UNHELPFUL nameless woman informed us there was nothing she could do but she'd leave our number for ** to call us on Saturday morning but she did let us know we were most certainly NOT getting a bed on Saturday. By this time, it had been ten days since we'd not blinked an eye at paying the $2500.00 for the new bed.

04/15/17 - Surprise, surprise, ** did NOT call us. We stayed home all morning on Saturday just in case the bed showed up. We started calling the number we had for ** at 8 am. Until 10:05 am, it wasn't even possible to get thru the automated phone tree. At 10:05 am, we got thru to **. What a surprise, guess who was gone for the day? Yep, good ol' **. ** informed us, once again, there was no bed scheduled for delivery to us, ever. ** was also confused as to why our order showed both delivered and scheduled for delivery when there was in fact no bed in the warehouse at all.

She asked for some time to research and then call us back. She called back, let us know ** "had made an error" putting the new order in and the mattress set was OUT OF STOCK...then she asked my husband "Did you MEAN to order a California King?" We did in fact mean to order that. She said that was too bad as she has a King set in stock but no CA King until 04/25/17 at the very earliest and that this was not guaranteed. *She offered us a LOANER BED until ours was in stock. Gross! My husband asked that she call us back or better yet, she have ** call us back to let us know what the heck was actually happening and how it happened.

** also gave us a $200.00 credit for our "inconvenience". HOWEVER, I tracked my order today and while she did in fact give us a credit of $200.00 plus tax, WE ARE NOW BEING CHARGED A $139.99 DELIVERY FEE (we had free delivery on our original purchase!) $200.00 does not cover my husband's pay for the day he took off...not by a long shot. It's a shockingly embarrassing gesture on VCF's part.

04/19/17 - As of now we still have received NO CALL BACK from anyone at VCF. We have tried to reach **, our sales person; the mysterious **, ** and plain old generic Customer Service. We have called & we have emailed and I filled out VCF's customer satisfaction survey asking for a call back. NOTHING.

My order shows delivery scheduled for 04/25/17 (this is another week day - my husband is NOT taking the day off again only to have it all go awry again!). Giving VCF $2500.00 and, consequently whatever commission ** earned on that sale, was instantaneous but 14 days later, we have nothing...no new bed, no call back, no delivery schedule. Nada.

**, ANYONE at VCF - you need to do something to make this right. The nonsense with paying for merchandise we haven't received is enough to irritate anyone but the complete lack of response and communication on your part is shameful. I clearly made a mistake when I decided to purchase my new bed (that may or may not even exist) from Value City Furniture.

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Scammed & Very Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODBRIDGE, VIRGINIA -- In November 2015, I went to Value City with the hopes of purchasing a new living and dining set, I had to throw away my old furniture because it was a bit worn out, my mom was coming to stay at my house after emergency brain surgery, and I needed her to be comfortable. I've always paid in full on the date of purchase in the past, but this time I used the 90 day program through Acceptance Now because I was paying my mom's bills as well as my own at the time, so I thought that would be best.
While making the purchase that evening, the tablet that was used for the sale began malfunctioning, it was getting stuck repeatedly, and the lady that was checking me out said "let's hurry and get through this before the tablet gets stuck again ", she proceeds to just swipe through each screen, and I began taking photos of what was happening. She offered me a benefits plan that would protect from unexpected issues that may affect my ability to make the monthly payment. Since I had just witnessed my mom barely escape death out of nowhere, I was more than willing to protect myself and purchase the plan. I asked the woman checking me out these exact words...If for any reason the bill is not paid in full within the 90 days(the end of January 2016), what is the penalty? She stated these exact words....Your monthly payment will increase, I said...so I can pay it off at anytime as long as I pay the increased monthly payment.....and her response was "yes". None of the paperwork that I was given that night said anything about thousands of dollars being added to the pay off amount, and the paperwork I was given didn't mention a single word regarding interest rates or anything of that sort, and on top of that they never even signed it. If she would have told me the correct penalty for going over the 90 days, I would've NEVER made that purchase, it would've been an ignorant decision, which is why I purchased the emergency benefit plan for almost an extra $200 to protect myself in case of an unforseen circumstance. I had literally just learned the hard way that life can throw you a curve ball that you're not ready for with my mom's situation, so to avoid such a hefty penalty, I would've walked out of Value City with smoke coming from my heels. I set my delivery date that evening, the next day while seeing patients I received multiple calls regarding problems with the delivery date, which was very frustrating. When I called them after work, I was told that they weren't sure why I had been called, they didn't see notes in the system, and they kept placing me on hold for long periods of time. So....I decided to stop by the store to make sure everything was okay, and I was reassured that there was no problem. One afternoon I received a call from my 15 year old son who was home sick, he stated that the furniture had been dropped off randomly, it wasn't the scheduled date, and they shouldn't have delivered to a minor. I get home, and only half of the furniture was there, when I finally received the rest of the furniture...it was missing pillows, I called the store and they didn't know how many I was supposed to have, but I remembered from seeing the floor model, so I asked them to walk over and count them, and my husband picked them up when the amount was verified.
My luck gets even worse, January comes around, and I suddenly become seriously ill...kidney failure, lung problems, and I was diagnosed with a severe neurological condition that affects my speaking ability. I contacted Value City and Acceptance Now to inform them of my situation thinking that I could use the benefits plan, they didn't even attempt to use it, the proceeded to call me multiple times daily, my hospital visitors were relaying messages to me because they were being contacted, and they sent several people to my house. At this time, I had already lost my job due to illness, and I'm no longer able to work unfortunately, but I wanted to hold up my end of the bargain, so I had my husband take my entire last paycheck and go past the furniture off, but when he got there.....that's when we got a huge surprise. They added $2000.00 to my pay off amount, now I know why they didn't mention that on the day if purchase, because no one in their right mind would go for that, and they sell you by stating that they are helping you build your credit. I told my husband to just pay for the month and don't pay another dime, I would get it straight after being released from the hospital.
It's been over a year and corporate/management will not respond to me regarding this horrible experience, however, the store employees are calling my mother and I multiple times daily, they called my former employer, they call me and hang up the phone, they send collectors to my house, and they won't except responsibility. They've added a tremendous amount of stress on top of my health declining rapidly, my husband is the only one working, so we can't afford my medical care, prescriptions, I lost my car, my gas and water was turned off, and we're about to lose our home. I've had to start a fundraiser for my treatment, but we've only raised $10. These people should be ashamed of themselves, because they put me in this situation, and they don't have the guts to face me. Please go elsewhere if you are looking for furniture, their stuff is nice, but not nice enough to ruin my life over.

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Warranty Issues
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTHLAKE, ILLINOIS -- The furniture I have bought 2 years ago with warranty has now torn, ripped, color faded and has a huge dent in the middle of the furniture. The store does not cover any of this damage. Not only is this furniture really bad but the warranty does not cover ANYTHING. Never bought more expensive pieces that had worse quality. Furthermore, the company refuses to exchange it. Even after going through a huge process.

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Living Room Set
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALTIMORE, MARYLAND -- I bought a living room set. There was supposed to be leather. I've owned it a year. 3 months after purchase I started noticing the love seat shredding and peeling on the arms and cushion, then started seeing it from the sofa. Constantly sweeping the floor. It's all over our clothing. Every day all over the floors. Very embarrassing to say the least. The whole entire set is a disgrace for the money I paid to own it. You'd think it would of held up.

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"Lost my chair"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEAVERCREEK, OHIO -- Summary: Purchased chair for my husband for his birthday/Christmas on 12/22/2017. I was told it was on back order by and can be picked up on 01/24/2018. Disappointed but accepted the transaction because I loved the chair. Received a call on 01/23/2018. The chair was still on back order but would be in on Saturday 01/27/2018. I can pick up after 10 am. I called on Friday 01/26/2018, they said the chair would be available after 10 am for pickup. The weather was poor so I called to tell them I would be there after 1 pm.

The customer service representative said, "Oh. I don't think it came in." I then spoke with the manager whom said, "Well I guess it's still in a trailer at our warehouse, no one unloaded it." REALLY!! But I will check on Monday when they are open. I stressed the fact I've been waiting since 12/23/2017 for this chair. She seemed bothered, said she would get back to me on Monday.

Monday after no call all morning, I called the store to be told she went home early for the day. ANOTHER REALLY!!? What poor customer service. The CSR said I can tell her to call you tomorrow. Received a call midday on Tuesday from the manager. She said, "Hi, Don't know where your chair went, I have no clue so I am crediting your account." I said, "What do you mean you don't know where my chair went?" She said, "It wasn't on any of the trucks and I don't know where it's at and no one at the warehouse knows either."

I laughed and said, "And thats it. No other offer of another chair?" She said, "No. But I will credit your account." I was appalled. I will NEVER return to this store. I will make sure to tell everyone I know not to go. We use to get all of our home furnishings there but I will take my business elsewhere. POOR POOR SERVICE!!

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1.2 out of 5, based on 48 ratings and
97 reviews & complaints.
Contact Information:
Value City Furniture
4300 E. 5th Ave.
Columbus, OH 43219
614-221-9200 (ph)
www.valuecityfurniture.com
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