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Valvoline Instant Oil Change


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Transmission Flush
Posted by Kkniefel5 on 08/05/2011
I went to Valvoline to get my oil changed before a 3 1/2 hour trip with my son. I ended up getting a transmission flush there also, which I've never done before. This was the first time that Valvoline did the flush. Once that was done, about not even 5 minutes down the road, the RPM gage kept going up and down, even when I was on Cruise Control. I took the Cruise off, went down to 40 mph on the highway, and the engine just keep revving and shaking. I stopped immediately, called the valvoline and told me to drive to the next nearest shop, which was about 5 minutes away. When I got there, all the workers were dumbfounded and couldn't figure out what the problem was. They called the manager from where I had the work done, he came over and he was dumbfounded. The only good part about this part of the situation was that he was on the phone with dealerships and car rental places to get me back on the road. He drove me and my son back to the town where the flush was done since that was the only rental place open, lined me up with a dealership and I was back on my way. well, it took 2 1/2 weeks to get my car fixed! The manager did not keep in contact with me as far as what was going on at the dealership, I had to be the one to make all the phone calls, the rental place was getting very irate because I've had their car for so long. And the last 3 days of not having my car, he would not help me out to go and get my car. I had to find a friend to bring me a half hour to go and get it. His customer service skills went downhill from beginning to end. That is not a good manager. He went out of his way at the beginning, but as time went on, he wouldn't do a thing for me. His boss paid for both the rental and the transmission that was put in it. Turns out, Valvoline did not put enough fluid back into the car when they flushed it out. There were no leaks spotted either. Never again Valvoline!!! I refuse to go there anymore.
     
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Posted by GenuineNerd on 2011-08-05:
Transmission flushes should not be done on vehicles that have over 100,000 miles if the fluid was never changed or flushed before, since changing the fluid would loosen up any sludge inside the transmission, causing problems down the road. If the fluid was changed at 50K/60K or so miles, and is done at that interval, there should be no transmission problems related to the fluid change. However, vehicles that use special ATF's (such as Chrysler vehicles that use ATF+4 or some imports) need that specialized fluid, rather than Dexron III/Mercon that has additional additives put in at the lube shop or garage to make it "compatible". Many Chrysler and import transmissions have failed due to having the improper ATF used. Also, many newer automatic transmissions do not have dipsticks; instead a cap is used on the body of the transmission to determine the proper level. The vehicle must be on a lift when checking the fluid, and the proper level is reached when fluid reaches the hole where the cap is-once fluid drips or spills out, you're at the proper level.
Posted by Starlord on 2011-08-06:
I suspected inadequate ATF as soon as you said the engine was revving. If you have your owner's manual, go to the section on maintenance. The mopst neglected maintenance on cars is transmission flush. Flush your fluid, and in some cases, replace the filter in the pan when the owner's manual says to. I have seen cars that are from the 60s and 70s that have never had the transmission flushed. The people who make your car tell you to perform maintenance on a regular schedule, as it will make your car last longer. They do not print those manuals on a lark. They know what your car needs and when. Follow it to a 'T'.
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Misdiagnosed Inspection
Posted by A11690 on 09/08/2007
WARWICK, RHODE ISLAND -- I brought my 2001 Ford Taurus to Valvoline Instant Oil Change at 1600 Post Road, Warwick, RI for a State Inspection. Earlier that morning I had brand new wipers installed on my car. I received a call from the mechanic at Valvoline informing me that my car was not going to pass inspection because of wiper blades and a tie-rod. I told him that those wipers were less than an hour old. Silence followed. I immediately went to get my car out of there. The mechanic showed me a cut wiper blade and replaced it for free to avoid an incident. At that point I did not trust his diagnosis of the tie-rod (at a cost well over $200). I was forced to pay the $39.00 fee for the inspection which failed. I immediately took my car to a reputable shop which inspected the car and told me there was absolutely nothing wrong with the tie-rod and no reason why it wouldn't pass inspection. I paid the $39.00 again. I immediately called the manager at Valvoline.

He denied any wrong doing and refused to refund the $39.00. Although this is a relativley small amount it is the principle.
     
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Posted by moneybags on 2007-09-08:
port this place to the state department of publics afety, who should be in charge of inspections. I'd even call the local TV stations. It's probably past time to do a sting on this type of scam. $39 is cheap to pay for this eventual satisfaction.
Posted by ThinLazyAmerican on 2007-09-09:
Make a sign, stand in front of the business and chant "SCAM, SCAM, SCAM, SCAM"
Posted by trumania on 2007-09-09:
That blows. That's one thing I hate about mechanics and car shops. Unless you really know you can trust the place they can try to scam you and most people really don't know much about cars so they fall in.

One mechanic tried doing this to my mother and made up a part name that needed to be replaced at a cost of $1,500, luckily she grew up with brothers who worked on cars and she helped. She was quick to put the mechanic in his place and he quickly apologized blaming it on another mechanic who provided the supposed diagnosis.

I would complain to their corporate offices.
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For those who might become future victims
Posted by 94stangs on 09/27/2010
CARROLLTON, TEXAS -- My ex-spouse has taken our vehicle to this station repeatally over the past few days and each time it fails inspection. They have said there was a code in the system setting off the light. The code a PO401 "EGR: Insufficent Flow" was the code. After repeated attempts to repair the problem the MIL light finally stayed off until today when she took it there and they stated the computer said it wasn't ready. This comes after the mechanic kept turning the vehicle on and off over and over again. It has been driven a lot between this inspection and the last and only requires two diagnostic cycles to set off the MIL light. I am stupid and have been a mechanic for years but turning a vehicle on and off repeatally then stating the system wasn't ready then sending her on her way without any appropriate paperwork or anything, not even giving options on how and where to get it repaired is a blantant misrepresentation of a qualified state inspector. The light finally came just as she left the station (I wonder why?). If anyone plans on taking your vehicle here please refrain from doing so because they feel they have the right to do whatever, even make fun of you which according to her what they were doing. I am filing a formal complaint with the department of public safety as I write this so take it serious. If anyone wonders what harm turning a vehicle on and off over and over again very quickly can do well if its a Ford it can trigger the PATS (Passive anti-theft system) key system. If this happens one of two things can occur. First it can set off the anti-theft system virtually killing the vehicle. Two it can trigger the MIL because the PATS is tied to the computer system on board and when confused it can become hung and potentially throw the whole system out of whack. So there you have it. I haqve dealt with this shop in the past but back then it was I think a kwik kar and they were just total jerks even then. I have offered to fix the vehicle and after going through everything can truly say there is no problem with the vehicle as long as they don't touch it.
     
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Posted by CaptainSpaulding on 2010-09-28:
Bring your vehicle to another inspection station and see if the same thing happens there. If it does, then the problem is with your car, not with Valvoline Instant Oil Change!
Posted by saj80 on 2010-09-28:
Didn't know instant oil change facilities did mechanical work or diagnosis of problems.
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Oil Change
Posted by Danck52 on 09/29/2009
PRINCE FREDERICK, MARYLAND -- I bought a brand spanking new Honda about 2 years ago. I started getting my oil changed at the local Valvoline Instant OIl Change, right off the bat. Like my last car. So, the guy comes from the bay under the car. I do not know what he is doing under there. Obviously he is changing the oil, but what else, I do not know. I cannot see under there. They tell me to stay in the car. They tell me to just sit in the vehicle. I do not feel like I have a choice in that. So, the guy comes up and says I have a transmission leak. My last car had a bad transmission leak. What is it with Valvoline and transmission leaks. I got every oil change at this Valvoline station on the dot, every 3,000 miles with my last car. This is a brand new car. Thanks, the instant oil change is wonderful. I can get my oil changed in less then 20 minutes. Most times 15 minutes. Drive in, pull in the bay, start getting your oil changed. Its great! It does not get any more convenient than that! Then why are you making me sweat about a transmission leak. I do not have a transmission leak. Thanks for the extra worrying and the extra anxiety put into the situation. Now I am in panic mode over that. Okay, so he is pushing my buttons. I cannot be too sure though. They want to adjust the air in my tires, It took me two weeks of adjusting the tire pressure the way I want it. The last time I said "No, Dont mess with the tires." They coerce me into letting them adjust the tire pressure this time, same mechanic working there. I do not have a choice in the matter. So, they start adjusting the tire pressure. All of a sudden they are digging under the hood and checking all sorts of fluids. When I leave, there is a strange "vacuum" noise coming from the engine. The tech did not put the air filter cover back on properly. I am glad I have enough common sense to stick it back on properly. I'm not going back there for fear of all the elements of worrying. I want an oil change. I am paying twice what they want than across the street. I am paying for the convenience. So, I am paying twice the amount and with that I get a ton of anxiety, worrying, doubtfullness, is my car allright? Is he making this up?Why do I have to deal with figuring all this out. In between oil changes I am thinking about "Do I have a transmission leak" What is he doing in the bay under the car? Does he have a putty knife giving me a transmission leak? Why I am thinking about this two weeks after I had the oil changed? Yea, it takes me a while, in fact most of the time it takes me a while to catch on, like I am going back to Valvoline. This is so in the 90's. c'mon catch up to the new millenium and just give the oil change without the hassle.
     
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Posted by Ytropious on 2009-09-29:
Not going to lie, you sound like you have some sort of severe anxiety problem. Seek help.

My valvoline experiences have always been great.
Posted by MRM on 2009-09-29:
A 20 min oil change can be slightly bad for the engine because there are still metal shavings and sludge left in the engine.

When changing my own oil, I let the oil drip thoroughly, for one hour, to get rid most of metal shavings and sludges.
Posted by Doctor Charlie on 2009-09-29:
The OP is still thinking about the oil change from 2 weeks ago. That's frightening.
Posted by Ytropious on 2009-09-29:
MRM I totally agree, but my car is so low to the ground that it's not easy to jack it up efficiently, so I'm sort of forced to use an oil change service. Hubby's trying to figure out the best way to do it at home though, certainly would be a lot cheaper.
Posted by nstigator39 on 2009-09-29:
The problem I have with the Valvoline Oil change places is, the first thing they do after you pop the hood is pull out the air filter and tell you it is dirty and robbing you of milage and you need to let them replace it, for about five times the amount you can go to your local auto parts store and buy it for and anyone can replace an air filter. They also want to add additives to your engine and to your gas tank, something the manufacturers do not reccomend. Other than that I guess its an all right place to get your oil changed.
Posted by Anonymous on 2009-09-29:
It took you 2 weeks to adjust the air pressure in your tires to the way you like it? Seriously?
Posted by Anonymous on 2009-09-29:
Wud up C20
Posted by MSCANTBEWRONG on 2009-09-30:
Wow...neurotic...
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Valvoline
Posted by Mikescamping on 08/22/2009
I went to Valvoline and wanted just an oil change. I told them I did not want them to pull the air filters I could do that myself I did not want them to check the car out, I just wanted an oil change. I requested the lowest price oil and was informed it was not the choice the boy would make. Note this boy had put gages in his ears which I would not have done but he was giving me advice. He proceeded to tell me that he would not use the oil I picked. I asked why Valvoline would sell a product that was inferior. He said with all his wisdom (big holes in his ears) that he wouldn’t use it. I told him just to do what I asked him to do. As they worked (maybe) on my car I watched him take slip joint pliers to each of my tiers valve stems. I am not even sure I got an oil change. He sure showed me, I could not get any of my valve stem capes off my tiers. But then again I am a prominent figure in the community. I am involved with very large groups. Every chance I get I tell this story, my guess before long they will be out of business, at least in Olathe Kansas. You can’t run a business like Valvoline wants to in today’s market. We won’t put up with it.
     
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Posted by Anonymous on 2009-08-23:
Reading your complaint, you come across as a smart mouthed judgmental soul, that is full of himself.
I predict that one day, a 'boy' will mop the floor with your butt.
Posted by Anonymous on 2009-08-23:
Your status in the community has nothing to do with this post, other than to build yourself up. The "boy" probably has a name and since he has a job I am sure he has gone from "boy" to man or at the very least, young man. If you can remove the air filters yourself, try changing your own oil as well.
Posted by jktshff1 on 2009-08-23:
What has his ears got to do with this?
Posted by Diabolical on 2009-09-14:
I'm sorry. You sound like a complete jerk. He was clearly qualified enough to be working on your car. What do his gauged ears have to do with it?

You're probably one of those customers who blatantly ignore me when I smile and offer to help them find or carry something because I'm a girl with snakebites and gauged ears. They will make eye contact with me, turn around, and speak to my 40-something manager like I don't exist. We are both in the same uniform. Ugh. People suck.
Posted by Anonymous on 2009-09-14:
Why would a prominent figure in the great community of Olathe allow himself to be troubled so by this? True community leaders place themselves above all this fray.

Wait! "prominent figure"? You must own the Dollar General or 7-11, eh?
Posted by old fart on 2009-09-14:
And oh by the way, the word is TIRES, not tiers...
And those things are valve stem CAPS, not capes...
Posted by old fart on 2009-09-14:
I bet that you're a regular pillar of the community aren't you...LOL
Posted by moneybags on 2009-09-14:
You come across as a snob. Too good to call someone by name? This isn't 1860 on a Mississippi plantation. If you're so "prominent," you would be better at grammar, speech and spelling. Just call me "Missus," boy.
Posted by DebtorBasher on 2009-09-14:
I think the community can speak for themself and make their own decision if they want to support that business or not. Something tells me you're not as important in your community as you think you are. Every community has people like you, they are a dime a dozen. If you cared about your community, you wouldn't be wishing for business' to close down in it.
Posted by Anonymous on 2009-09-14:
Very good point, DB.
Posted by DebtorBasher on 2009-09-14:
Thanks Mundo...I support my community all the time. I don't use outside business' unless it is a business we don't have here. And IF I'm not happy with the service, such as a auto service garage, I just take my business to another auto service garage in my community. I know every community has to have more than one.
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