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Vizio

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14 reviews & complaints.

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Poor customer service
Posted by on
I purchased a VIZIO back on 11-15-2008 from Walmart. Within two months I started having problems. I customer service and after 45 minutes on the telephone we were able to trouble shoot it. Another month went by and there was another problem, but this time I was on the telephone for over an hour. Two weeks went by and there was another problem. I called and we were able to trouble shoot it again. Then the channels started locking up and the screen would go blue. I called VIZIO and they said that it was my cable company. I called the cable company and I ended up calling VIZIO back. After over an hour on the telephone they agreed to have a repair man come to my home. The repair man came and replaced the main board in the television. After a while the television was doing the same thing, but there were black or blue lines once in a while. I called again and the tech sent me to a higher up tech. This was after I was on the telephone forever. This tech said that there had been so many problems with the television that I could have a new one ( which would take up to eight weeks) or they could send the tech out again. I agreed to have the tech sent back out. I asked the tech what if the problem continued and he said since the problem happened under warranty that they would continue to assist me. The tech said that since the problem happened under warranty I would not have to worry. He also stated that if I had more problems after this that I should call and I would receive a new 42'. By now I was in 10-2008. The repair man came and replaced the board again. One day I woke up and the black and red lines were back and the remote would not work. I called VIZIO and I was told they could not help me. They said that I was calling to late with the complaint. I explained that this had been an ongoing problem and finally the employee put me through to a manager(A. J.) I was outside when he called back and so I tried to call him back. I got an employee Raymond on the telephone. He was refusing to put me through to a supervisor and said that any supervisor in his department was not a level three. Only a level three manager could overturn the decision, but after almost five minutes of insisting a manager (Matt) got on the telephone. I asked if I could be put through to the manager's voicemail that had left me the message and I was told no. He said I reviewed your case and there is nothing that I can do for you. I said that I knew that because the employee (Raymond) had said that you were not a level three and you could not over ride anything. The manager said that was not true and I said that is what your employee told me. He said that he was sitting next to Raymond and he never said that. I said he did and Matt called me a liar. I tried to have him pull up my previous problems and he swore that day was first time I had ever called. He stated that I should have bought my computer someplace else and I had to correct him that I was calling about a television. He started yelling at me and saying oh well I guess you don't have a T. V. He ended up hanging up on me. I immediately called back and I was put through to someone in a different customer service area that could put me through to A. J's voicemail. That employee said that she had the clearance to pull up my old records, but she did not see the point. She made it clear that no one in their company would have said what I was saying. I asked if they recorded their calls and she said no. I was also told that the company had changed their computer system and that was why only a level three employee could pull up the records before the switch. I was put through to A. J and I left another message, but he never called back. I have been scammed by the company and they did not follow through with their promise to fix the television since it started happening during the warranty period. I was screamed at and hung up on. Worst of all I was called a liar. The manager Matt refused to give me his employee I. D number. It was probably another employee sitting next to Raymond. I was also told to just go and buy another television, but why I'm already out over 1000.00.
     
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Does Not Respond To Inquiries
Posted by on
Before doing business with any company I attempt some form of contact to find out what kind of customer service may be expected from them.

The following email was sent to VIZIO in a attempt to gauge what kind of support I might expect if I were to purchase one of their products. No response was ever received. When you cannot get sales to respond you can pretty much assume service will be far worse.

From: xxxxxxxxxxxxxxxxxx
To: sales@vizio.com
Date: Tue, Jan 6, 2009 at 11:05 AM
Subject: Pre-purchase information - 2nd request

2nd request - no response from 12/21

If no response is received to this inquiry within 48 hours I will assume this is representative of the kind of support that I would have experienced. This will be posted on internet consumer sites so others may be aware of your lack of support.
-----------------------------------------------------------------------------

I am considering the purchase of a VIZIO LCD 42" or larger television. Before doing so I need some information.

1. Who is your parent company?

2. Where are your products manufactured?

3. Your warranty indicates damage as a result of your shipping is not covered.

"VIZIO's one-year limited warranty does not cover the following: cosmetic defects; damage, malfunctions or failures resulting from shipping or transit..."

3a) Who files the claim with the shipper? 3b) Do you insure it for full value?

4. Who is the repair facility (name, address, and phone number) that will be performing any service when you are contacted for warranty service? My location is Sparta, TN 38583.

5. What is the maximum time I could expect to be without my unit in the event of warranty repairs? Will you commit to unit replacement when that maximum time is imminent?

Please respond to EACH of these 5 questions succinctly. Reference to other sources is not acceptable.

Thank you,
xxxxxxxxxxxxxxxxxxxxx
     
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Tom on 2012-07-06:
Look for "The Pop of Death" on the net. We have a melting TV. Dangerous!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Vizio Will Not Replace TV
Posted by on
Rating: 1/51
CLEVELAND, TEXAS -- I have purchased a Vizio TV for Christmas last year. The TV is not even a year old and already dead... I have called Vizio and they said because it is ten days (ten days) after warranty they are not going to fix it....... So please everyone reading this pass this on to your friends and family NOT to buy Vizio. The company does not care that the TV was for Christmas and was not opened and used till the 25th. They go by the sale date...... SO PLEASE IF YOU NEED A NEW TV, PLEASE DO NOT BUY VIZIO...

Thanks all... I am even calling my local news and have them air this also.
     
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andbran on 2013-12-20:
the warranty starts on the day the item is bought. you probably should have bought the extended warranty
FoDaddy19 on 2013-12-20:
The take away I get from your compliant is that Vizio is a company that's follow's it's stated policies, nothing wrong with that in my book.

"I am even calling my local news and have them air this also."

You might want to reconsider that. What are they going to say? "This consumer's TV is out of warranty and Vizio won't repair it for free"? I doubt if the local news will be all that interested in your plight.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
VIZIO knowingly sells defective products
Posted by on
Rating: 1/51
VIZIO sold me an LCD TV that they knowingly had defects, and when the warranty lapsed (by less than 2 months), they had the nerve to refer me to their service people who would charge me over $250 to repair the set. This was without analyzing the problem.

Oh, and by the way I had to buy and return this model twice before I found one that worked. Shame on me for thinking that this company is honorable and stands up for their product. All they want is your money, and to hell with everything else.

I don't ask for a new TV, just to have mine repaired. And for the record, it has hardly been used, no more that 20 hours since I've had it!!!!
     
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trmn8r on 2012-06-26:
What model is it? What evidence do you have that Vizio "knowingly sold" you a tv with defects?

Assuming they didn't knowingly sell you a defective tv, all companies will charge you for service once the warranty has expired.
Just Me on 2013-09-25:
All these complaints should be a Eye Opener read them its the same thing over and over so that should answer your question about selling products with Defects!!!
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Vizio? No! No! No!
Posted by on
My 32" Vizio was purchased at Sam's Club on 05/30/10. The price was $588. On 06/26/11, a piercingly loud noise started, followed by vertical lines through the picture. The TV shut down before I could unplug it and is now dead. It will not power back on and since it was 27 days past the warranty cut-off, I have no recourse except to have it fixed at my expense. Given the number of owners who relate that after repair their Vizio stopped working again, I am not sure I want to throw more money at this situation. I have owned many TV sets in my life, but this was by far the shortest-lived. This is both frustrating and quite ridiculous...any company whose products have such inherent problems should address them and Vizio is obviously not concerned about their customers or reputation. While checking consumer reviews online for their products, it would seem that Vizio may even be employing people to hype their products and keep the money rolling in...I will never be a Vizio customer again, and while shopping for a new TV, I made sure to inform the store and the other customers present about my terrible experience with Vizio. I will continue to spread the word and hopefully prevent others from wasting their money with this company as well.
     
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trmn8r on 2011-06-26:
I think several members here have Vizio sets and are pleased with them.

If I were you, I would suck it up and buy a name brand. LCD's have come down quite a bit. It stinks to have to buy one so soon. Good luck whatever you do.
Sallie on 2011-08-13:
We bought our 32" Vizio Walmart Dec 2009, by Sept 2010 we had to turn on several times before it would stay on. We had the board replaced at our expense Jan 2011. Now Aug 2011 The TV comes on for 30 sec and turn off.

I am not going to go through the frustration of contacting the company, by the reviews the calling customer service is usless. So I am trashing this TV and WILL NEVER purchase another Vizio product. Buying this TV was really wasted money, less than 2 yrs we have to purchase another set.
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Bad TV
Posted by on
We bought a Vizio from Walmart in Nov, of 09. We call after it failed six months later and were told to call Vizio\'s customer Service Our Vizio 42\" started going out last Nov. 09 it blinked off and on and we had the cable company out over 12 times and after we had six months the TV died. The cable company said it is your TV. It had gone blank then black and no sound, this was My 23, 2010. This TV was 6 months old and had 6 months left on the factory warranty. We called customer service 3 or 4 times and had a long wait when we got through they gave us a number to fax our receipt so they could prove we owned the bad TV. We did and contacted them again 24 hours later and they had not gotten the fax so we called the same number the next day still the fax was not there. I asked if I could copy and email the receipt I and did so. I checked to see if they had received the email and was told yes and also the fax went to a different state. I said we sent it to a the fax number we were given. I had a very nice comtomer service person to call after a number complaints and was told the part would be shipped over night, that was on May 27, 2010. We bought the extended warranty from her as we have no faith in the TV or the company. I thought about trouble from day one I said I want the TV replaced in my last email to her but got no reply. The repair man called on May called and said he would call us as soon as the part arrived. He called today and was nice but the part had not arrived but when it did he could repair our TV. Not happy
     
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Vizio "Pop of Death" Power Supply Problems
Posted by on
I purchased a Vizio 47 inch HDTV Model number GV47LF HDTV in January 2008. Yesterday while watching TV I had the infamous "Pop of Death", heard a pop and the TV screen went black. I turned the set off and when I turned it back on the Vizio name lights up, but no picture or sound and the TV can only be turned back off by unplugging the unit. I called Vizio today after finding out on the Internet how common this problem is. I explained my problem and told them that they seem to have a lot of complaints about this on the internet, that it is obviously a problem with the power supply boards. I think this is a manufacturer defect and they should repair or replace my TV. I was told I am out of warranty and they wished me good luck getting it fixed (thanks a lot). I paid over a 1,000 dollars for a TV that lasted 24 months. I will NEVER buy another Vizio.
     
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andbran on 2010-01-25:
unless you bought the extended warranty you are out of luck.
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Broke down 32inch TV
Posted by on
I brought a 32INCH VIZIO HDTVLCDone dat my mother call me and informed of all the complaints that flat screen TVs have been getting on the news I informed my moyher my TV is doing great once I got off the phone with my mother my TV stop working!!!!!!!!!! My hubsand called Vizio and explain what happen they said they would replace it with no problem well that is not all really true I have had my TV for a year and 4mth they don't cover that I called the higher up and I have gotten no where at all now I'm stuck with a TV that only show the light up word Vizio oh it did come back on the next day only for 6hrs! Who buy a TV and think it is going to break down in a year TVs last for years.
     
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saj80 on 2009-09-04:
There is a reason Vizio's are usually the least expensive TVs on the market.
MRM on 2009-09-04:
I've seen a 32" Vizio for $350. I would buy one. I think the reason they are cheap is because of the cheap bezel which I don't mind. I'm sure that their LCD screen are the same material that are installed in all the other major name brands.
saj80 on 2009-09-04:
As with many items these days, a $350 TV is probably a disposable item.
Anonymous on 2009-09-04:
I have two Vizio 32" LCD sets purchased about 3 years ago. One needed a new board which Vizio replaced in 4 days at no charge and the other set has had no problems. Vizio is actually made by LG. Repair person told me that Vizio sets are a bit too sensitive to electrical power fluctuations. He recommended a decent surge/spike protector to be a good investment.
MRM on 2009-09-04:
That is awesome Passingby. A least expensive tv can last as long as a high end tv. Technology has improved over the years. I have a 32" Memorex tv for 12 months with no problem. I would recommend a surge protector to protect the tv.
MRM on 2009-09-04:
I will get a 32" Vizio that on sale for $350 this weekend, at Office Depot.
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Don't Buy Any Vizio Product
Posted by on
LA QUINTA, CALIFORNIA -- This TV is only 20 months old and a panel problem came up. Costco covers the product for two years and they hooked me up with Vizio Warranty. These fools and rude, try to give you a lower product in exchange for your high priced Tv. Do not buy a Vizio product. These guys sell cheap products that do not stand up to usage. Their customer service department personnel are rude and unprofessional.

If you want a cheap product and love to be treated like dirt: then buy a Vizio....
     
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At Your Service on 2011-11-16:
Vizio is one of the best known of the "seconds" parts manufacturers in the business. Along with their products being cheaply priced, they are, unfortunately, also cheaply built.

I also don't think much of the extended warranty programs through Costco. They're third party and have nothing to do with the retailer when you need to use the service.

IMHO, there's nothing wrong with buying cheap, you just need to know what it is you're buying.
Starlord on 2011-11-17:
This is the second time I have seen Vizio called 'seconds.' (Must be a joke there somewhere.) We purchased a Vizio three years ago, and it runs almost 24/7, and we have never had a moment's trouble out of it. The picture is as clear and crisp as it was the day we bought it. Hooking it up is simple as pie, and it also works well with my game systems. I admit that you can get a bad example of any product, I have even seen a couple of Rolls-Royce lemons. Just because the OP has a bad set, that does not mean they are all bad. Remember, they are made by imperfect creatures, and I fail to see how you can expect perfection.
MRM on 2011-11-17:
Starlord, you have a gaming system! I'm shocked considering your age! Are you, by any chance, perfecting your sniper shots in the new video game, Modern Warfare 3?
At Your Service on 2011-11-17:
There are several of these "seconds" manufacturers in just about any merchandise you find. Televisions are a popular one right now. In essence, the major parts manufacturers, in many cases brand name producers themselves, build the parts for these products. When parts are rejected as not falling within their quality control guidelines, they get sold off to the "seconds" manufacturers. They don't generally produce any of the components that are used; they only assemble a lower grade of part. They're great as long as they work without issue. Generally, though, you won't find a service center based around these brands so getting them service, even under their warranty, is nearly impossible. If the consumer has retained both the original box and packaging in order to ship it for servicing, the consumer can purchase it then pay to have the product shipped back for service. Basically, it means when the merchandise has problems, it's disposable.
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Pop pop pop pop and TV is a piece of crap
Posted by on
Nice TV had it for 3 months then pop pop pop-- no picture no sound-- then another pop pop no power. Walmart nor Vizio would make it right. These TVs are trash send them back to China.
     
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Churro on 2011-06-06:
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only

VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship for a period of one year of non-commercial usage and ninety (90) days of commercial use. If a Product covered by this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the unit at its sole option and discretion.

To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. Pre-authorization must be obtained before sending any product to a Vizio service Center. Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is within the warranty period.

http://www.vizio.com/support/
trmn8r on 2011-06-06:
This sounds like a warranty issue, if it is 3 months old. I don't believe WalMart should be involved, unless I have missed something.

What did Vizio tell you when you called about repair? How long is the warranty?
Anonymous on 2011-06-06:
I am here to tell you that Vizio does a terrific job at customer service..I had an issue and Vizio sent a local tech to solve it...under warranty.

Call Vizio, Walmart has nothing to do with repairs....
Anonymous on 2011-06-06:
I agree 110% with Steve. I love my Vizio 55" LED LCD, internet ready TV...and when I had trouble with getting the thing set up, I called Vizio and they sent a local tech to do it for me. That is awesome service. Try calling Vizio again, I'm surprised to hear that they were no help at all. Good luck!
Starlord on 2011-06-06:
We are the proud owners of a Vizio 42" TV that we have had for a year and a half and are tickled to death with. We have not had a moment's problem with it, and have had it for almost three years, and through four moves. We are sold on Vizio.
Venice09 on 2011-06-06:
What was Vizio's reason for not making it right?
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