I purchased a VIZIO back on 11-15-2008 from Walmart. Within two months I started having problems. I customer service and after 45 minutes on the telephone we were able to trouble shoot it. Another month went by and there was another problem, but this time I was on the telephone for over an hour. Two weeks went by and there was another problem. I called and we were able to trouble shoot it again. Then the channels started locking up and the screen would go blue. I called VIZIO and they said that it was my cable company. I called the cable company and I ended up calling VIZIO back. After over an hour on the telephone they agreed to have a repair man come to my home. The repair man came and replaced the main board in the television. After a while the television was doing the same thing, but there were black or blue lines once in a while. I called again and the tech sent me to a higher up tech. This was after I was on the telephone forever. This tech said that there had been so many problems with the television that I could have a new one ( which would take up to eight weeks) or they could send the tech out again. I agreed to have the tech sent back out. I asked the tech what if the problem continued and he said since the problem happened under warranty that they would continue to assist me. The tech said that since the problem happened under warranty I would not have to worry. He also stated that if I had more problems after this that I should call and I would receive a new 42'. By now I was in 10-2008. The repair man came and replaced the board again. One day I woke up and the black and red lines were back and the remote would not work. I called VIZIO and I was told they could not help me. They said that I was calling to late with the complaint. I explained that this had been an ongoing problem and finally the employee put me through to a manager(A. J.) I was outside when he called back and so I tried to call him back. I got an employee Raymond on the telephone. He was refusing to put me through to a supervisor and said that any supervisor in his department was not a level three. Only a level three manager could overturn the decision, but after almost five minutes of insisting a manager (Matt) got on the telephone. I asked if I could be put through to the manager's voicemail that had left me the message and I was told no. He said I reviewed your case and there is nothing that I can do for you. I said that I knew that because the employee (Raymond) had said that you were not a level three and you could not over ride anything. The manager said that was not true and I said that is what your employee told me. He said that he was sitting next to Raymond and he never said that. I said he did and Matt called me a liar. I tried to have him pull up my previous problems and he swore that day was first time I had ever called. He stated that I should have bought my computer someplace else and I had to correct him that I was calling about a television. He started yelling at me and saying oh well I guess you don't have a T. V. He ended up hanging up on me. I immediately called back and I was put through to someone in a different customer service area that could put me through to A. J's voicemail. That employee said that she had the clearance to pull up my old records, but she did not see the point. She made it clear that no one in their company would have said what I was saying. I asked if they recorded their calls and she said no. I was also told that the company had changed their computer system and that was why only a level three employee could pull up the records before the switch. I was put through to A. J and I left another message, but he never called back. I have been scammed by the company and they did not follow through with their promise to fix the television since it started happening during the warranty period. I was screamed at and hung up on. Worst of all I was called a liar. The manager Matt refused to give me his employee I. D number. It was probably another employee sitting next to Raymond. I was also told to just go and buy another television, but why I'm already out over 1000.00.
Before doing business with any company I attempt some form of contact to find out what kind of customer service may be expected from them.
The following email was sent to VIZIO in a attempt to gauge what kind of support I might expect if I were to purchase one of their products. No response was ever received. When you cannot get sales to respond you can pretty much assume service will be far worse.
Date: Tue, Jan 6, 2009 at 11:05 AM
Subject: Pre-purchase information - 2nd request
2nd request - no response from 12/21
If no response is received to this inquiry within 48 hours I will assume this is representative of the kind of support that I would have experienced. This will be posted on internet consumer sites so others may be aware of your lack of support.
I am considering the purchase of a VIZIO LCD 42" or larger television. Before doing so I need some information.
Who is your parent company?
Where are your products manufactured?
Your warranty indicates damage as a result of your shipping is not covered.
"VIZIO's one-year limited warranty does not cover the following: cosmetic defects; damage, malfunctions or failures resulting from shipping or transit..."
3a) Who files the claim with the shipper? 3b) Do you insure it for full value?
Who is the repair facility (name, address, and phone number) that will be performing any service when you are contacted for warranty service? My location is Sparta, TN 38583.
What is the maximum time I could expect to be without my unit in the event of warranty repairs? Will you commit to unit replacement when that maximum time is imminent?
Please respond to EACH of these 5 questions succinctly. Reference to other sources is not acceptable.
CLEVELAND, TEXAS -- I have purchased a Vizio TV for Christmas last year. The TV is not even a year old and already dead... I have called Vizio and they said because it is ten days (ten days) after warranty they are not going to fix it....... So please everyone reading this pass this on to your friends and family NOT to buy Vizio. The company does not care that the TV was for Christmas and was not opened and used till the 25th. They go by the sale date...... SO PLEASE IF YOU NEED A NEW TV, PLEASE DO NOT BUY VIZIO...
Thanks all... I am even calling my local news and have them air this also.
VIZIO sold me an LCD TV that they knowingly had defects, and when the warranty lapsed (by less than 2 months), they had the nerve to refer me to their service people who would charge me over $250 to repair the set. This was without analyzing the problem.
Oh, and by the way I had to buy and return this model twice before I found one that worked. Shame on me for thinking that this company is honorable and stands up for their product. All they want is your money, and to hell with everything else.
I don't ask for a new TV, just to have mine repaired. And for the record, it has hardly been used, no more that 20 hours since I've had it!!!!
We bought a Vizio from Walmart in Nov, of 09. We call after it failed six months later and were told to call Vizio\'s customer Service Our Vizio 42\" started going out last Nov. 09 it blinked off and on and we had the cable company out over 12 times and after we had six months the TV died. The cable company said it is your TV. It had gone blank then black and no sound, this was My 23, 2010. This TV was 6 months old and had 6 months left on the factory warranty. We called customer service 3 or 4 times and had a long wait when we got through they gave us a number to fax our receipt so they could prove we owned the bad TV. We did and contacted them again 24 hours later and they had not gotten the fax so we called the same number the next day still the fax was not there. I asked if I could copy and email the receipt I and did so. I checked to see if they had received the email and was told yes and also the fax went to a different state. I said we sent it to a the fax number we were given. I had a very nice comtomer service person to call after a number complaints and was told the part would be shipped over night, that was on May 27, 2010. We bought the extended warranty from her as we have no faith in the TV or the company. I thought about trouble from day one I said I want the TV replaced in my last email to her but got no reply. The repair man called on May called and said he would call us as soon as the part arrived. He called today and was nice but the part had not arrived but when it did he could repair our TV. Not happy
I purchased a Vizio 47 inch HDTV Model number GV47LF HDTV in January 2008. Yesterday while watching TV I had the infamous "Pop of Death", heard a pop and the TV screen went black. I turned the set off and when I turned it back on the Vizio name lights up, but no picture or sound and the TV can only be turned back off by unplugging the unit. I called Vizio today after finding out on the Internet how common this problem is. I explained my problem and told them that they seem to have a lot of complaints about this on the internet, that it is obviously a problem with the power supply boards. I think this is a manufacturer defect and they should repair or replace my TV. I was told I am out of warranty and they wished me good luck getting it fixed (thanks a lot). I paid over a 1,000 dollars for a TV that lasted 24 months. I will NEVER buy another Vizio.
I brought a 32INCH VIZIO HDTVLCDone dat my mother call me and informed of all the complaints that flat screen TVs have been getting on the news I informed my moyher my TV is doing great once I got off the phone with my mother my TV stop working!!!!!!!!!! My hubsand called Vizio and explain what happen they said they would replace it with no problem well that is not all really true I have had my TV for a year and 4mth they don't cover that I called the higher up and I have gotten no where at all now I'm stuck with a TV that only show the light up word Vizio oh it did come back on the next day only for 6hrs! Who buy a TV and think it is going to break down in a year TVs last for years.
My 32" Vizio was purchased at Sam's Club on 05/30/10. The price was $588. On 06/26/11, a piercingly loud noise started, followed by vertical lines through the picture. The TV shut down before I could unplug it and is now dead. It will not power back on and since it was 27 days past the warranty cut-off, I have no recourse except to have it fixed at my expense. Given the number of owners who relate that after repair their Vizio stopped working again, I am not sure I want to throw more money at this situation. I have owned many TV sets in my life, but this was by far the shortest-lived. This is both frustrating and quite ridiculous...any company whose products have such inherent problems should address them and Vizio is obviously not concerned about their customers or reputation. While checking consumer reviews online for their products, it would seem that Vizio may even be employing people to hype their products and keep the money rolling in...I will never be a Vizio customer again, and while shopping for a new TV, I made sure to inform the store and the other customers present about my terrible experience with Vizio. I will continue to spread the word and hopefully prevent others from wasting their money with this company as well.
Our Vizio VP322 is 19 months old, turn it on via remote, you get off/on/off/on/onnnnn no off/on comin on, one more time "ON" we got a winner! Called Vizio the Representative was an absolute genius, stated it was our "power supply board". Tell me this folks, how often can you call tech support, describe as I just did and WHAM they know the problem??? Guess the high tech folks at VIZIO have a clue? Don't decide based on my review, try searching internet, "type VIZIO VP322 Problems"... Standby and you will be amazed how popular they are. Then be fair try another search engine "type Vizio VP322 power supply board"... Boom you got a winner? Ohhhh by the way the folks at Vizio suggested that we go to several internet sites to buy a replacement part, stated they were inexpensive, right? Wrong!
Wonder if the average joe could get the living _iss shocked out of them by touching the wrong area with a screw driver??? My guess is YES! Has electric will make you shine! Would not think it is a good idea for the average joe to attempt this one.... So, off ya go no more Vizio for me-"O"!
We bought a Vizio VP322 last year. After having the TV less than a year, it died. (We woke up one morning, tried to turn on the TV and it was dead. There had been no storms, so we knew it wasn't a power surge problem.) We tried to take it back to Walmart for an exchange, but management refused, stating that they did not accept returns or exchanges after 90 days. Frustrated, we turned to Vizio, only to find out that they will cover the labor cost of a repair (if the unit is less than a year old) but not the parts. What??! I have researched and discovered that many Vizio owners have had the same problem.
I would think that Vizio would cover the parts as well since they have to be aware that many of the components of these units are defective.
Signed...an unhappy customer!