Vonage Billing Practices
I used Vonage for a few years and was very pleased with the service until this winter when they went up from $306 to $371. They did not send me a bill, which I was waiting for, and I wouldn’t have ... read full review1 Replies - Latest reply on 05/07/2011
Vonage = CRAP !!!
Out of the near 5 months I have had the worldwide plan I just came off the phone for the 6th time in just 2 days !!! The service hardly works ! I would call and somehow be connected to a variety of odd ... read full review1 Replies - Latest reply on 02/03/2011
HOLMDEL, NEW JERSEY -- I had Vonage service for some years. They renew the service by charging you some $330. If you do not notify them within 30 days(what customer service people said), or 45 days (response to BBB complaint) they will not refund any money although you have prepaid for the entire year.
1 Replies - Latest reply on 10/16/2010Add reply
They assume that sending this mail and the charges going through are sufficient items to warrant a renewed contract. This is true even when the email address is no longer valid when they send the email.
All customer service people are well trained and will only say it is not possible to refund any money.
If the BB fails I will take them to court. Not that the amount is so bad, just the fact that they are stealing money from people an standing behind a contract which was never valid (or at least the renewal wasn't).
They also try to talk you into keeping the service since you already paid for it. No doubt a technique to minimize the number of people actually pursuing a refund.
HOLMDEL, NEW JERSEY -- Good service when working, but good luck if you ever decide you don't want it anymore. I decided I didn't need the service anymore, especially since I never could get it to work with my fax machine. That's when the fun began.
I'm the kind of person who keeps good records and is pretty good about reading fine print. I may not read all 100 pages of a terms of service, but I try to skim for relevant information. Well they managed to bury in one of the 18 sections, each with numerous paragraphs and subsections, about $130 in fees if you cancel before two years. Of course, there is no record that I agreed to any of this because they don't actually send you the Terms of Service when you sign up. I'm assuming that's because this frees them up to change it as they see fit.
So after 45 minutes of hold time (you can only cancel Vonage over the phone), I finally got hold of somebody to cancel, and got hit with $130 in hidden fees for not keeping my account for two years.
Beware of Vonage. Somewhere in their terms of service they've got a bunch of hidden charges waiting for you.
Vonage is an overseas scam!
Although many say they love their Vonage phone service, these are people who have not tried to cancel their service. I tried for 8 months and each time, when the person from India figured out that I ... read full review1 Replies - Latest reply on 08/04/2009
KING GEORGE, VIRGINIA -- I was not happy with Vonage service. I had a horrible echo on my line - many people would complain about it when I called them or they called me. When I tried to cancel I was told I had to wait 12 months. When I moved I was told I could put my Vonage on hold for the 2 months remaining in my 12 month commitment for free until the anniversary date.
But they billed me $5.96 both months. When I called to cancel they were arguing with me and stonewalling my request. I got frustrated I finally yelled at the guy "what part of cancel don't you understand?" All of a sudden I was told I had a 24 month commitment and there would be a $39.99 charge for cancelling the service.
Well, I'm a very successful real estate broker and I will definitely tell my clients not to sign-up for Vonage. What a terrible experience.
Vonage Nightmare - UPDATE
HOLMDEL, NEW JERSEY -- UPDATE:
I received a letter from the New Jersey division of the BBB stating they are going to pursue Vonage regarding my problems with this company. I sent a copy of the original complaint posted here ... read full review6 Replies - Latest reply on 11/07/2007
REHOBOTH, MASSACHUSETTS -- Vonage is a total scam. Their service just doesn't work. They charged me nearly $200 to sign up (this includes equipment). They give you 1 month to return without any charges. IT WILL NOT HAPPEN. The fax never worked due to a poor quality line. The voice line was so bad we were using our cell in the house.
5 Replies - Latest reply on 09/11/2007Add reply
When I decided to disconnect they charged me a disconnect fee for each line. I should have had 1 account with one line. Instead they set it up as separate accounts. I now have to pay nearly $250.00 to disconnect. Hopefully I will be able to take some kind of legal action!
Cheap and reliable service
I switched to Vonage, a internet-based phone service, about 6 months ago. Previously I was paying about $42/month for local phone service with no long distance and no bells and whistles features. To ... read full review3 Replies - Latest reply on 07/05/2006
Truly impossible to cancel
LONDONDERRY, NEW HAMPSHIRE -- I am currently still on the line with Vonage, up to 66 minutes on hold already. This is the 5th TIME I've called to cancel service because they didn't tell me that they couldn't port my phone number ... read full review5 Replies - Latest reply on 12/22/2013