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Wachovia Holds customer deposits
Posted by on 08/06/2003
SELLERSVILLE, PENNSYLVANIA -- I have been with this bank under other names for
the last eight years. During that time they have
consistantly HELD deposits for anywhere from 3 to
8 buisness days, even though I have checked with the banks on which these checks are WRITTEN, to make sure the funds were immediately available, through thier customer service telephone lines. Wachovia has reached another new "low" recently--they hold a Verizon Pension check, dated the first of the month, and WRITTEN on Wachovia bank,
and more recently, they are holding funds on a directly deposited SOCIAL SECURITY CHECK--they have recently also held deposit on two other checks---one written by my daughter who is a mortgage loan broker (and a very successful one at that) at Washington Mutual Bank on the west coast, AND one which is drawn on a local credit union which is UNDER-WRITTEN by WACHOVIA. They then charge me 31.00 apeice for checks they will
not clear that I have written to pay bills based on the availability of those deposits, which as I
said, I CHECK before I deposit them! This then
takes funds I have earmarked FOR those bills, out
of my checking acccount, which means that they will continue to BOUNCE my payments, and they do
this nearly every month! Thier excuse is that my
"history" of having non-sufficient funds in my account "requires" this---but I wouldn't HAVE those problems if WACHOVIA would stop fooling around and CLEAR my funds in the first place,since
in fact--three out of four of those checks are DRAWN ON THIER BANK, and they know full well the
money is THERE the day I deposit them. I am a widow on social security and a pension, still supporting one 17 year old child, and I have a vision disability on top of it. My income is 1555.00 a month from pension and social security, and this month-WACHOVIA has taken over 300 dollars
in charges for what they call "Unavailable Funds!"
I am so disgusted, I wish I had the money to SUE
them---they will not give back any of the money they have taken from me, even though they KNOW
the deposits are good--I've been told off the record by other bank employee friends that they
know the same day money is deposited, wether or not the funds are there--and can clear them immediately! They don't give a rat's fat backside
about people if the accounts they hold aren't in
the thousands and millions of dollars category.
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Posted by s2ndbrow on 2004-01-25:
As stated in Wachovia's depositor's agreement as well as on your deposit ticket, all funds are subject to being held. Wachovia will hold a deposit under four circumstances, new account (less than 3 months), non-local check, excessive overdrafts/NSF charges and reasonable cause (suspected fraud).However, Wachovia policy is NOT to place holds on funds that are received through direct deposit. From what you are stating, holds are being placed on your checks because you have been overdrawn more than 6 times in a six month time period. Wachovia policy is to hold a check up to five business days for negative account history because if your deposit is returned for any reason, the money would need to be available to collect on from your account. Based on your account history you may or may not have the money available if the full amount was available to you at the time of the deposit so a hold is placed until they receive verification of funds availability. As far as personal checks, even a successful mortgage broker can have a check returned NSF so you mentioning your daughter's occupation means nothing to her credibility in relation to your account history with Wachovia. P.s. your law suit wouldn't stand a chance because it's all outlined in their depositor's agreement, deposit holds are legal practices by all financial institutions.
Posted by imapeach on 2006-04-18:
Bless your heart.... I am currently going through the same problem. My husband travels and after a year of difficult financial times, we are just now seeing light at the end of our dark situation. We too have had some overdrafts within the past several months, mostly because we try to keep in touch via phone about day to day purchases, but we have had to live down to the penny. We have paid bills and then been charged fees on 5.00 debit transactions. We have always hung our heads most of the time because we knew we had made a balance error...but when you put a $900.00 check in your account(which we did last Thursday), funds are verified and they still won't "allow" you access to the cash that was paid to YOU, I think that should be illegal. It's just wrong.
Posted by LANDON on 2006-10-15:
actually an account is considered new if it's less than 6 months. other than that, s2ndbrow seems to have it all correct. also since ur daughter is so successfull, since u just HAD to mention that...like they care, why doesn't she help her poor mom to understand her bank a little better. i wish u luck.
Posted by Dedicated Reader on 2007-03-29:
According to federal banking regulations, what Wachovia (and other banks) are doing is legal, not illegal as the poster claims. If you deposit an in-state check (the check is written on an account in the same state where you and your account are), the bank can allow up to three business days before giving you access to the money. For out-of-state checks, it's five business days. And if you make the deposition after the "closing" time of your bank (usually 1 or 2 p.m. local time) the clock starts running on the next day.
Posted by inthamix on 2007-08-02:
For those of you still able to think of life before corporations so dominated society: if you're depositing a paycheck or pension check, that is money you earned fair and square. A bank shouldn't have the right to keep that money from you for two days, four days, eight days .... regardless of your banking history! Any of you who have written in to spout off bank policy and lecture the poster .... I hope you regain your ability to have independent thought. As others here and elsewhere have emphasized, banks make great money off of NSF fees. Whatever inconvenience or cost I may have caused them by seeking to spend my money according to MY schedule rather than theirs, is amply covered by NSF fees. Not to mention: does anyone really think that withholding someone's paycheck from them is a sensible way to address that person's pattern of bouncing checks? seems to me anyone with common sense would understand that this policy isn't really geared toward serving the customer ...... and yet so many have written in to defend it and lecture this person! wow ... it makes me sad for the future of humanity .......
Posted by inthamix on 2007-08-02:
Here's a challenge for all you "bank-bots" who are into reeling off bank policy on holding people's paycheck and pension deposits: take a look at what I experienced this week and see if you can dig up a policy that justifies what I experienced at the hands of my bank. My girlfriend is employed at a large local company that owns more than two dozen national chain restaurants in the area and is paid weekly. I am a freelance writer who writes mostly for a very, very large and well-known newspaper group that is based in New York City AND includes our local daily newspaper, for which I write. I also make weekly deposits. When my bank originally informed me six weeks ago that my girlfriend's payroll checks would be held for two days, I objected, and then was told that if I continued to make the deposit weekly, the computer would erase that "hold." Great .... I followed orders and after two weeks, no hold. Then just last week, the two-day hold was reinstated, I was told upon depositing the check. But why, I asked? I've followed your directions and the hold had been removed. Why was it popping up again? Don't know, the clerk said. Not only did my bank hold this check for two days; it became apparent after Day Two that the check was actually being held for FIVE days!! Wait, there's more: after depositing MY freelance check weekly for several weeks, with no holds, suddenly this week a four-day hold was placed on MY check, as well! NFS fees began to appear at an alarming rate; I marched in to the bank and vehemently objected. The fees were refunded, but I was given a lecture by the bank about A) being more aware of holds being placed on my checks and B) being nicer to the bank clerks when I come in with a complaint. When I asked for an explanation of why the holds were put on our checks in the first place, I was told first that holds are placed if the bank is uncertain whether a payroll check would clear; when I reminded the bank manager that both employers were household names, she brushed on past. Then, I was told that holds are placed if our account hs recently been in bad condition. I reminded the bank manager that our account was in better shape now, when the hold was placed, than it had been four weeks ago when the holds were removed. Again, no answer provided. So whaddaya think, those of you who can reel off bank policies like they are the Pledge of Allegiance .... how can you justify this one?
Posted by dollarbill9052 on 2008-06-23:
Has anyone tried going to the banking commission or maybe your local newspaper?
Posted by wellifyouaskme on 2008-12-17:
I would understand the whole "hold" thing if you constantly tried to deposit bad checks, but not when you're trying to get the account back in order. I for one use Wachovia and they drive me crazy. If I have overdrawn my account then I obviously need to have the deposit clear in order to fix the problem. They have already charged me the $35.00 for having a check that I have written get returned. Why punish again by "holding" it? It's like they are saying "bad, bad girl- now we are going to put this nice depoosit up here on the shelf and hold it from you as more punishment". Once they tried to hold a check for 2 weeks. I kid you not. It was the 15th and they said there would be a hold until the 30th. Meanwhile, you know that those funds are verified, transferred, whatever much quicker than that. This tells me that they literally are holding it- not for an appropriate amount of time for it to clear, just simply holding it as some form of punishment. It may be "legal" and in the "fine print', but it's simply not ethical. Not when we know that funds are transferred from bank to bank withing 2 or 3 days.
Posted by SCrookes on 2009-03-30:
Wachovia isn't the only bank holding funds. Chase and Compass banks are doing it as well. I am a partner in 5 businesses and they hold everything we have in all of our accounts. Its starting to take a toll on our business. We have never been over drawn and every time we talk to someone we get the run around. We can't even take out our money because they won't unfreeze it. We are to the point that we don't know witch banks to use and to trust with our money. They also say that they don't need our business when we have over $3 million to deposit. Makes you wonder why we are bailing them out. Apparently they don't need any money in their banks and when you put it in they won't let you have it.
Posted by flabrent on 2009-04-19:
Find and read "6500 - Consumer Protection Part 229" aka "Regulation CC". Wachovia has trampled this rule/act. The held a government issued payroll check for five business days claiming the check was "nonlocal" and my account was "new". First they violated 229.10 (C)(iv) relating to government checks, they also violated Appendix A to Part 229 by stating my check was "nonlocal". Finally the violated 229.13 (a)(2) by labeling my account as "new" which has been open for more than 30 days. I have filed a complaint with the Wachovia Branch in question as well as with the Comptroller of the Currency Administrator of National Banks. If you need help bringing Wachovia in to compliance with "Regulation CC" email me.
Posted by kwells on 2009-07-16:
I agree,the banks are frauds and I just posted my story on my3cents under kwells unavailable funds fees
Posted by Anonymous on 2009-07-16:
Every bank has a Funds Availability Policy. It is required by the government. You got a copy when you opened the account. You must get a copy if you ask for one, and it is posted in every branch. This is the law.

Every check you deposit is subject to this policy. It doesn't matter what, where or who, the system reads the number on the bottom, and applies the hold accordingly.

There can be exceptions to this hold: new accounts get an extended hold. Excessive overdrafts cause your hold to be extended. Emergency situations, or any situation where the bank has cause to believe that collecting the check may be a problem, allow for extended holds. This is federal law, not bank policy.

There are never holds on Direct Deposits...ever! But, you have to be aware that they are not available to you until the date specified by the originator of the deposit, which is not necessarily the date you are handed your paystub.

Payroll checks get no exemption from Funds Availability, they are checks just like any other. The government, however, has its very own routing number. When they issue a check with that number, it never gets a hold. A good example is your tax refund check. If they choose to use any other routing number, like one from a bank, they are specifically excluding that check from getting special treatment, so your beef should be with the issuer, not the bank in that case.

The reality is that a large percentage of checks are made available before they are actually collected, or within a time frame in which they can still be returned by the other bank. For thoise who call the other bank and verify that the check has cleared, ask that bank if they would be willing to give you a statement guarenteeing that they will not return that check for any reason. If you can get that, then it is truly cleared.

Every bank has internal auditors, external auditors, federal auditors, and possibly state auditors as well. Every one of them is looking at compliance and making sure that the bank is within the guidelines.

Can a mistake be made? Sure. But I wouldn't take the odds.
Posted by Same Problem on 2012-10-12:
I have been banking with Generations Federal Credit union in San Antonio, Texas for 19 years. I have not had any problems with them until the past year. They will hold my deposit that goes in first thing in the moring when the bank opens up, and then they will process withdrawls and charge me a $25.00 insufficient funds fee. This is getting to be horrible that banks are have been hold these funds til they clear other checks and withdrawls. They have even held a check from my other bank account which is less than 2 miles away for 7 days. I think this is a way for the banks to make money. It's funny how people have had the same account for years with these banks and has had no problems up til now, makes you wonder.
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Customer Service Rep. Made False Statement On My Account
Posted by Margs on 04/04/2008
CHARLOTTE, NORTH CAROLINA -- I have had numerous accounts with Wachovia for over 8 years. My name is also on my mother’s account and as a senior, she unknowingly went over her limit for the first time by $23 and was charged a $26 fee. I found out while checking my other accounts and asked if the fee could be waived as a courtesy. The person refused and I asked to speak with a manager or someone else, but the woman at Wachovia said no one else was available. I told her I was unhappy and would write her company and needed her name and id# and/or call center information for reference. To my astonishment, she said she felt threatened and would have someone call me back then hung up on me. I got a message on my phone a few hours later from the securities dept. and when I called back, was told all my accounts will be closed because the worker felt threatened when I asked for her information to write!! What a joke!

Are these people for real? No questions asked, no one apparently listened to the call and no one cared about me the customer to ask what happened, but were quick to judge and decide I was not good enough for their company. The man even went as far as to state that I should have apologized to the Wachovia representative that lied about me!!! I have never been so insulted! Does this company not respect customers and realize that we are the reason they are in business? It seemed they are still living in the Stone Age or does this company constantly disrespect valuable customers?

Further more, I went to the branch and was not able to get anywhere because they needed to call the phone advisors who were no help as usual. It has been very embarrassing to have threat alerts on my accounts and I have had nothing but problems getting my money because they always need approval from the securities department before I can get my own money, in addition to being told that my accounts were pending to be closed in a few days! I am being treated as a criminal and no one should do business with a company that does not care about their customers and who apparently do not spend time to find good employees that are honest, especially since they deal with sensitive information and money!!
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Posted by madconsumer on 2008-04-05:
i would like to hear the other side of the story.
Posted by chemman on 2008-04-05:
Wachovia has made me feel like a criminal as well. I had several accounts there, including my mortgage. I went into a branch to deposit a check and received cash back (I hadn't been inside a branch since I opened the accounts). The woman counted my money behind the counter and stuck it in an envelope, which I thought was odd, when I used to do my banking in branches, they used to count it in front of you. So I pulled the money slightly out of the envelope and verified it was all there. When I back to my office I pulled it out to put it in my wallet and immediately noticed one of the $100's they game me was counterfeit and had three large brown marks on it from the counterfeit pen (it was a bad counterfeit at that). I immediately returned and told them I was just given that bill. They questioned the teller who quickly said there was no way she would have ever given me that bill, and in front of other customers claimed I was lying. They at first tried to make me take the bill and leave and come back the next day to talk with a manager, I refused to leave the building with it. They ended up calling the secret service and giving them all my info and collected the bill as evidence and refused to give me a receipt or proof that they had kept the bill, so I ended up having to call the local police and file a report in order to get documentation that they had taken the bill from me (essentially stealing $100 from me)
The next day bank manager refused to refund the money to me since it had left the building, so I told her I was closing all of my accounts and refinancing my mortgage. I told her I was also filing another police report accusing the teller of theft, since the manager claimed she was one of their best and could not have made a mistake, so I claimed she must have done it on purpose. The manager then begrudgingly refunded my $100 and asked me not to file another report.
Posted by tnchuck100 on 2008-04-05:
chemman, It's good to hear someone stood up to them and forced them to correct a wrong. Never let them push you around.
Posted by abobo on 2008-04-05:
madconsumer, call up Wachovia and ask then, see how far you get ;)
Posted by CrazyRedHead on 2008-04-05:
I would also like to hear that phone conversation to see why she felt threatened.
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Wachovia Dealer Services
Posted by Kbarber on 02/29/2008
No kidding! And Wachovia dealer services are the a*holes of the Earth! I am one friggin payment late (like a week) and they are calling my friends cellphones and 86-year-old mother (embarrassing - and don't even know where they got these poor peoples numbers!!!), and harassing me endlessly! Unbelievable! Whatever you do DO NOT GET A CAR LOAN THROUGH THESE IDIOTS!

They care nothing about you, but the minute your vehicle is worth more than you owe they have tow trucks in your driveway if you are only a few days late. Just thank gawd that you don't have a loan thru these sharks!
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Posted by madconsumer on 2008-02-29:
not to many vehicles appreciate over time. so no worries about repo until no payments are made.
Posted by Anonymous on 2008-02-29:
Exactly how late on your payment before you would find it acceptable for the bank to call???
Posted by jktshff1 on 2008-02-29:
Pay the bill, they wont call or tow. Very simple, no brainer!
Posted by Anonymous on 2008-02-29:
You just can't be late with your payments. It wreaks havoc on your credit report and, as you have found, gets you annoying phone calls. I do find it incredulous that they would be calling after one week. They normally have a grace period.
Posted by Anonymous on 2008-02-29:
No bank wants to repossess a car. By the time they pay the towing company and auction it off, they almost always lose money. So when the OP says he is 'like a week late' and they are calling and sending tow trucks, you basically know what the real story here is. Jktshff1 says it all.
Posted by Principissa on 2008-02-29:
I thought they didn't start threatening repossession until you were almost 60 days late on a payment. When you say "like a week late with your payment" exactly how many weeks late are you? I find it hard to believe that a bank would threaten a repossession for a payment that is a week late, unless of course this person has a habitually late payment history.
Posted by Anonymous on 2008-03-01:
Wachovia is predatory. In 2000 I bought a 17,000 car (wow) and they tried to bump the interest on my credit card account. Fortunately I was in a position to close the account and pay it off at the existing rate.
Posted by Anonymous on 2008-03-01:
Are those tactics legal (no matter how late the payment)?
Posted by Westchaser on 2008-05-20:
Bank of America's policy of Overdraft Fees is nothing short of debilitating.

As of this post (May 2008), BofA has recently changed their policy on PENDING TRANSACTIONS which - in particular - has resulted in numerous overdraft fees on my account.

It took 3 calls to their "customer service" department, before someone admitted to me that their policy has indeed recently changed.

In the past, using my bank card (non-debit) on a Friday would NOT see those transactions post to my account until Monday. That meant I had until Sunday's "cut-off time" to fund the account to cover Friday's charges.

As of this writing, BofA has CHANGED that policy so that (quote) "Pending charges may in fact pull the funds from the account that same day".

To clarify, BofA is saying that I no longer can wait until Sunday - I must fund Friday's charges before Friday's cut-off time.

While this is a simple change of protocol for me, why was their policy change not made well known? HINT: Instead of the onslaught of advertisements upon logging into the BofA website (www.bankofamerica.com), such that often require my clicking a "Not Interested" button, why not post a message that says "Dear Valued Customers, please avoid overdraft fees by keeping your account funded Monday through Friday, as we have recently changed our policies in that we now post Friday's activity ON Friday."

Why didn't BofA make this well known? In my opinion, they make BILLIONS off of Overdraft Fees. It's a planned event, not unlike insurance companies who calculate who and how many people will die this year. This is one of their money-making scams ... um, I mean schemes.

Yes, I know that I can assign an overdraft account to protect myself, but that would not be necessary if they made their customer well-aware of policy changes ... instead of tell me (as their Customer Service department did) that "Didn't you see the notice? It was included with a recent statement."

So, instead of further insulting us with your videos (http://www.youtube.com/watch?v=CT77_8kEJvk&feature=related), why not spend the time and energy to keep us better informed?

Posted by Steven33616 on 2008-05-30:
Okay, I wish to make several comments. First to the originating poster, kbarber. I have my auto loan through Wachovia Dealer Services and have paid faithfully and honestly since I financed 3 months ago. Presently, my next due is stated as July 1, 2008, as of this posting.

Please find the information below from online:

Principal Balance $23,313.40
Last Payment Posted $505.84 5/9/2008
Total Next Payment Due $505.84 Due: 7/1/2008

On the "Next Payment Details" screen, it states the following: Please note that if the amount due is not received by Friday, July 11, 2008, a late charge of $30.35 will be assessed.

Next Payment Details
Current Payment $505.84
Previous Late Charges $0.00
Total Payment Due $505.84
Date Payment Due 7/1/2008

As you will notice, payment due falls on July 1, 2008. Late charges are NOT assessed until July 11, 2008. Which also leads me to believe that Wachovia offers a 10 day grace period for payments to be made and which makes me further question the phone calls after a week past the due date. Now I am fairly certain if you have abused that 10 day grace period, they (meaning Wachovia) may have examined your account and removed it. I know for a fact that many of these finance companies only want their money. If you know you are going to be late and you have paid on time previously, you can always call them and let them know or you can even have them move your "payment due date" to a better time frame for you.

Westchaser, you mentioned something about Bank of America. I have had a checking account since January 2001. I have never overdrafted my account and I read my monthly statements very closely each month to insure if there is a change in the way they are handling the items that hit accounts. In this case, I would suggest for you to go back and read your January/Feb. 2008 statement. It is clearly shown on there how Bank of America's new policy on handling overdrafts and pending items on an account when used with an ACH or your VISA Check Card.

I have an overdraft protection account and it is rarely ever used. Are you keeping accurate details of your information via a checkbook register? Okay, that is all I needed to say.
Posted by tnchuck100 on 2008-05-30:
OK,the guy is late. The bank has every right to call him. Call HIM, not everyone he as ever been in contact with. That part is totally out of line.
Posted by spiderman2 on 2008-05-30:
Where did the bank get his friends' numbers from?
Posted by Ashleys on 2009-03-31:
ok people, the comments like pay your bills and oh its a no brainer is annoying! Duh! but things happen and no ones perfect. Fact is this company is full of a** holes and dont care what the case is...stop placing judgement cuz you dont know what the full story is and thats the last thing ppl want to hear when frustrated with a problem!! morons!
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Atm Fees
Posted by Wachoviacustomer on 03/20/2007
SAYREVILLE, NEW JERSEY -- Wachovia bank will charge you an additional $2.00 (not counting how much the other bank who's atm machine you are using will charge you) everytime you use an atm machine that does not belong to their bank... They will name this charge as micelaneous... I have never seen this with any other bank. If you go to Bank of america to withdraw money and bank of america charges you $1.50... expect wachovia to charge you an additional $2.00 (according to them for maintaince fees)... whatever... just be aware. I don't think its worth to have to pay $4 or $5 just to take some money out of your OWN account...
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Posted by MRM on 2007-03-20:
This is a normal practice for Wachvia (or any other bank) to charge ATM fees when you use other ATMs that is not their bank.
Posted by Skye on 2007-03-20:
My bank does the same thing. Nothing new about that.
Posted by MRM on 2007-03-20:
Since Wachovia is a large banking corp, there should be a Wachovia ATM just around the corner.
Posted by *Brenda* on 2007-03-20:
Bank of America does that too.
Posted by rhondam718732 on 2007-03-20:
My bank - Chase - does the same thing and so does LaSalle Bank...nothing new there.
Posted by Nohandle on 2007-03-20:
Wachovia, I realize you are speaking about ATM machines, but the banks in this area charge a $5.00 fee to cash a payroll check if one does not have an account there. This is when the payroll check is with that particular bank. Oh well, $4.00 here, $5.00 there..it adds up for the bank.
Posted by Cyane on 2007-03-20:
I know National City and PNC Banks have new programs that waive foreign atm fees, but only on their end. So if you use an ATM where you'd be receiving a $2.00 fee from your bank and a $2.00 fee from the ATM, your bank fee is waived and you only pay the $2.00 fee from the other bank. I figure the majority of large banks will sign on to this program in the near future.
Posted by Ponie on 2007-03-21:
I thought this was SOP. But who am I? I just make sure I use my bank's ATM.
Posted by tickytack on 2007-03-22:
That's pretty standard practice for ANY bank. So what are you crying about?
Posted by trumania on 2007-03-27:
Heh, wachoviacustomer, you think that's bad?

Try going to Las Vegas where the ATM fees are 4 dollars from the atm plus 2 from your bank and the atm limits you to 40-60 dollars per transaction (you have to make 2 withdrawls, meaning two four dollar fees) to get 120 dollars.

Sounds like you're just upset because you didn't read your account rules and regulations.
Posted by wachoviacustomer on 2007-04-23:
I'm not upset.... i'm a happy person, unless i don't get a cup of coffee in the morning, that can alter things.
Posted by Anonymous on 2007-04-26:
Well why trust a bank that cannot even spell "miscellaneous" correctly on their forms.
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Acquisition/merger screwed
Posted by Screwedbyfia on 09/17/2007
CARY, NORTH CAROLINA -- Wachovia/BOA/MBNA/FIA - When this merger took place, I could not access MBNA or FIA. Wachovia says it is BOA. BOA says it is Wachovia. After months of working through all 4 entities, FIA finally agrees to take a payment and "fix your credit that we reported". Get it in writing. They did on such thing. Also unilaterally closed the account. Been battling to pay this account since. More disturbing is that FIA sends copied letters, with b&w Wachovia logo - Wachovia has no knowledge. BOA says it is Wachovia's still. No return address, email, etc. Called and held for 45 minutes, 52 minutes and 118 mins before reaching someone, who then couldn't speak English and simply stated over and over - give me your bank account info and I will draft a payment.

What a pile of crap. AVOID them all.
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Posted by GWbiker on 2007-09-17:
Find a good Federal or State Credit Union to transfer ALL of your monies into and don't look back.
Posted by Anonymous on 2007-09-18:
screwedbyfia: lol. I know exactly what you mean.
I voted your review 'Very Helpful'.
Posted by alexma on 2007-09-28:
I had the same use, "BOSTON -- Former customers of FleetBoston Financial Corp. will temporarily lose the ability to pay bills and make transfers through Fleet's online banking service while that system is integrated into Bank of America's online network as part of a merger.

Bank of America said online bill paying and transfers will be unavailable for some of Fleet's 5 million former customers during a three-and-a-half-day period in June and for others during July.

In Massachusetts, Rhode Island, Maine, New Hampshire and Florida, online bill paying and transfers will be unavailable from Thursday, June 16, at 4:30 p.m. until Monday, June 20, at 6 a.m. In the second phase, customers in Connecticut, New Jersey, New York and Pennsylvania will not have those two services from Thursday, July 21, at 4:30 p.m. until Monday, July 25, at 6 a.m. I am still feeling effects of this.
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Unprofessional Staff
Posted by Fullermosley on 04/04/2012

I was in the drive-thru and I see this particular teller that always gives me a hard time. So I decide to go into the bank to finish my transaction. I commented that the teller always gives me a hard time asking for multiple ID's, when this isn't the practice.

This Head Teller, Robin starts yelling at me with her hands raised telling me that I've been told twice about the ID's (which is a lie) and implies that all the tellers do it.(another lie) She also implied that a former teller that no longer works there was unprofessional by treating me special and breaking banking procedures. (Which is a lie) The former teller was only a bank friend and never did anything unprofessional, I had no outside contact with the teller and don't know where her new position is. She maintained her professionalism on and off the job.

As she is defaming the character of a former co-worker, another coworker comes up and states "I'm glad she's gone and then proceed to hand the keys to Robin. She also informs me that she will instruct all of her tellers to ask for two forms of ID which implies that it is not a policy that everyone folLows. I told Robin, no-one had explained that there was a change in the policy and she didn't have to speak to me in that manner. No -one is gonna talk to me in such a disrespectful manner.

I have banked with this institution for over 10 years, My family has banked with the bank for over 30 years. Others things have occurred but I never complained. I have a significant amount entrusted in this banks' care. Maybe tellers need to be reminded that they work for the customer and without US, THEY WOULD NOT HAVE A JOB! Thank God, one employee run out to tell me not to let ONE person change how I feel about the bank.

These tellers need some sensitivity re-training, new procedures need to be enforced unilateral and tellers need to stop gossiping about their former co-worker in front of customers. If I can't be treated with respect, then I can take my business somewhere else. When I go to other banks, I'm not ever treated this way. :(

I have NEVER written or complained in letter form about anyone before and hope never to have this experience repeated. If they did it to me, they will do it to somebody else.

Long time customer who is unsatisfied,
Ms. Mosley
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Posted by tnchuck100 on 2012-04-04:
My response to this teller:

"I am sorry to have created a problem for you. It will never happen again. Please cut a cashiers check for all of the funds I have (in my case this would be a substantial amount) and close the accounts."
Posted by Slimjim on 2012-04-04:
I thought all Wachovias were gone now, annexed by wells Fargo. It's too bad yours wasn't. I was never happy myself when we worked with Wachovia.
Posted by BEJ on 2012-04-04:
Did you speak with the Bank Manager? There are some folks that just should not hold jobs that deal with the public on a regular basis.
Posted by Myword on 2012-06-26:
Wachovia, Wells Fargo, all one and the same. I walked into a Wells Fargo bank today and the teller insisted that I tell her what source issued my check. I was quite annoyed for being treated like a criminal. But I told her that it was my security check from my former landlord. I even pulled the envelope out of my pocketbook and offered her a look. She declined, but stated that she had to have the check verified. I asked if they treat all of their customers like this or if I was being singled out. She stated that this practice is done to protect the customer. After faxing a copy of my DL and the check to someone, she returned to me and explained (loudly in front of other customers)that a red flag was raised when she noticed that there were various fonts used on the printed check that I presented for deposit. After I left the bank I received a call from the branch manager who offered an apology saying that she understood that I was upset with the way I was treated at the bank. I am wondering if this new practice of racial profiling is allowing the real crooks to rob them blind.
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Scanmed Wachovia Visa Debit Card !
Posted by on 08/19/2011
My Wachovia Debit Visa card was scanmed while I was in Ukraine last October and there was almost $ 20.000 taken from my checking account in Russia, while I was in Ukraine and China. I filed a report to the bank and the fraud deparment agent Anita Parks called me in April to asked me some questions.

Until now, the bank has not refund me the money, this lady is fooling with me, while she says she cannot get through me since I was in Ukraine, since she needs to ask me some questions, so I gave her my two phone numbers the one in Ukraine and the one from Venezuela and she never called me.

I am back to Venezuela and have been calling her to 704-5903041 and there is always an answering machine with her voice and with the message that she will contact you later. She wrote me back yesterday saying that she cannot get through me with the number I gave her and it is obvious that she is making time in order not to pay me. I get phone calls from USA and other countries with the given numbers all the time, but unfortunatley this is not posible for this Wachovia - Wells Fargo employee.

Last July she said the same thing and then she never called me when I was in Ukraine and then after I called her and wrote her, she was out for holidays.
I terrible upset about this bank and their service and off course all I want is my money back and close my account. Now I wonder why the USA goverment don't eforce the law with this bank, they are making the few trust left in their banks to disappear.
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Posted by madconsumer on 2011-08-19:
sounds like a nightmare! sadly, people use those portable scanners to image the cards in your pocket. many have purchsed those metal credit cards holders and swear by them.
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Wachovia liquidated accounts in which I was a beneficiary
Posted by Expresso1 on 02/21/2011
I realize that Wachovia is now Wells Fargo. However when my mother passed away in February 2008, I went inside the Wells Fargo Bank that used to be Wachovia and was told that I was a 50% beneficiary on two of my mother's accounts at that time. Wells Fargo has investigated and did the so called research and Wachovia said there was no signature card on those accounts naming me as a beneficiary. I know that is not true.

In all due respect, Wells Fargo has been cooperated and have provided the accounts numbers and type of accounts. I did call an #800 number and they do not seem to care. I really need help and any legal or any kind of advice would be appreciated. I can not believe that they would not scan a signature care that carries a beneficiary's name and transfer to a bank that bought them and now I am left in the dust. Please help!!!! Thanks.
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Posted by trmn8r on 2011-02-21:
We set my mom's CD's and most of her investments set up as transfer on death (TOD), which I highly recommend to others to do in planning transfers in event of death.

Lacking beneficiary data, seems to me this would have to go through probate and be handled in the estate via your mother's will.
Posted by Anonymous on 2011-02-21:
Consult an attorney.
Posted by Nohandle on 2011-02-21:
TRM, I'm not familiar with TOD but am POD (payable on death). POD's are not available at the credit unions in this area but are at banks. One simply sets up the accounts (CD's) and the individual maintains full control. Change the beneficiary at will. They don't even have to know about it. It does NOT go through probate.

As far as assistance for you Expresso1 I do believe I'd contact an attorney if you are certain your mom named you as a beneficiary and signed the documentation. On another note, some people think if mom told them where the key to the safe deposit box was then they could go down and open that box upon her death. Nope...not unless a card had been completed, with their signature, granting them access.
Posted by Slimjim on 2011-02-22:
I agree with the others, depending on how much is a at stake vs legal fees, an attorney may be necessary.
Posted by Louie62 on 2011-05-17:
My father passed away in January of 2011, I have all the paperwork naming me as beneficiary, but Wells Fargo will not honor it because they dont have theirs. Unacceptable business practices!!!
If I ran my business like this, I would be out of business.
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Why can't they just let you be, and be nice...???
Posted by Review Man on 12/30/2010
BROOKLYN NEW YORK, NEW YORK -- I think that Wachovia is a bank to go to if you are willing to listen to them asking you to open up another account with them while thinking to yourself how stupid and pathetic that is. They are a bank and should not be asking if you want to open an additional account. If you wanted to open another account with them, I think you would just ask right? Whether it's talking with them on their 24 hour customer service access line or just you being in the bank, they always ask you and make you feel obligated to open another account with them. Something I know is that their customer service is just horrible. Whether you are trying to close an account before 6 months has taken place, or just want to get your pin number for your new debit card, they just make it so much harder for you. Did I mention that I believe that once you are with them, it is harder to get away: that is just how I felt. Did I mention that they take longer to process transactions there. If I were you, I would just totally just go to another bank like Bank of America, or Chase... I mean just because me or other people had problems with them, does not mean it is a bad bank. It just means your needs are different for in which they offer. So just remember what I have said, and then make your decision... After all, it's just a bank...
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Posted by Anonymous on 2010-12-30:
I get lots of emails from ING, trying to get me to open additional accounts (2 isn't enough?), but I just delete them. I don't feel any obligation to give them anything.

My credit union, however, never asks me.
Posted by tnchuck100 on 2010-12-30:
It sounds like banks are posturing to create new sources of revenue. They are implementing new fees all the time to make up for what they have lost in overdraft fees. They will coerce as many new accounts as they can. Eventually they will implement all kinds of fees for EACH account. And charge additional fees to close them.

My bank nor my credit union has ever tried to get me to open anything additional.

As far as selecting Bank of America or Chase over Wachovia (Wells Fargo) it's the same greed, just a different name.
Posted by momsey on 2010-12-30:
I also have ING and I always am getting emails to open more accounts with them. I have a checking account, three savings accounts and a home equity line of credit all with them. It doesn't bother me. That's how they make money. I'm also really happy with ING for the most part.

My brick and mortar bank also never asks me to open new accounts.
Posted by trmn8r on 2010-12-30:
I believe your main complaint is you are solicited for new business while attempting to conduct current business. My local bank does this - they pile brochures right on the counter at the teller windows, so much so that only 40% of the counter space is usable. I stopped going there because I found it totally obnoxious. The tellers agree, but say management forces them to do it.

momsey -> I also have accounts at ING. I don't mind throwing their junk mail in the trach, but it is different in person, at least for me.
Posted by tnchuck100 on 2010-12-30:
Just curious, momsey, what is the purpose or benefit of having 3 savings accounts in the same institution?

Unless you are so rich you need to consider FDIC limits.
Posted by momsey on 2010-12-30:
Besides the fact that I'm extremely wealthy and they just can't fit all my savings into just one or even two savings accounts, there is a good reason!

I originally opened one just to have a savings account. I use that one to toss money into on a weekly basis, and that money is used for our big expenses - daycare and real estate taxes, mostly. I try not to touch it other than for those things. So then I opened a second one that was strictly for savings, where we put money we're not going to use for anything else. Like when we get our tax refund, I'll put it in there so it's not squandered. Then, because my husband has season football tickets with a friend of his and they sell some of the tickets, I opened a third to hold any of the money that we owed the friend for tickets we sold.
Posted by momsey on 2010-12-30:
I also agree, trmn8t, it's different getting a sales pitch via email or mail versus getting it in person. You can't just delete the person in front of you and it can get annoying.
Posted by trmn8r on 2010-12-30:
Wouldn't that be the nines? Kind of like the Staples "Easy button".
Posted by MotleyCrueGuy on 2011-03-15:
Sales is the way of business. I'm talking in general, not just banks. Face it, few places (banks or otherwise) would stay in buisness all that long if they just sat around waiting for people to walk in the door - it's just not realistic.

Sales keeps most of us employed. Work in a factory making widgets? Someone has to sell those widgets for you to have a job making them. If you work as a secretary, someone has to sell your employers' products in order to stay in business.

It's just reality. Nobody (me included) likes being sold to, but almost all of us (except perhaps public employees and even many of them are) are dependent on SOMEONE taking to the trenches and selling for our own jobs even if we ourselves aren't salespeople.
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Wachovia Bank
Posted by Xrys on 11/11/2010
I recently purchased plane tickets online. I checked if I had enough to cover the fare, and I did. I checked my balance the next day and it had (parenthesis). Scrolled down and my tickets didn't show. So I figured it was cancelled. I made a transfer from a different account to purchase new tickets, now with a different airline. I checked my balance, and again its in (--.--) But now, I got my original tickets back while the other is pending.

So I ended up buying two sets of plane tickets. The bank manipulates balances in order to charge fees. There should be a class action lawsuit against these banks.
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Posted by Anonymous on 2010-11-11:
I'm sorry, I don't understand it all. When you say 'parentheses' are you referring to a negative balance? If you had enough to cover the first purchase, then what made it go in the red? As for the second purchase, did you assume it was canceled because you didn't see the charge listed? Wasn't the money missing?
Posted by trmn8r on 2010-11-11:
The rule of thumb with computers is, if you command something to happen it probably will. Maybe there is a delay, but it is likely queued somewhere. Thus, you should have assumed the first tickets were actually bought, and verified with the airline to verify what happened.

It sounds to me like you had a debit clear prior to the ticket debit, which caused you to overdraft. The only reliable way to know if you have enough funds is use a register, and assume any check or debit that is pending will clear before the next check or debit that you approve.
Posted by skelly39 on 2010-11-11:
As much as I hate banks and their tactics, I have to agree with the previous two posts. It is ultimately your responsibility to make sure you have sufficient funds, and you should NEVER assume that something like plane tickets are cancelled just because it doesn't show up in your balance. While I agree that banks do whatever they can to manipulate accounts to collect the maximum amount of fees, I just don't see it in this case.
Posted by Anonymous on 2010-11-11:
Why didn't you just call Wachovia or go into your local branch to check the status of your account before purchasing the tickets again?

Posted by db1105 on 2010-11-11:
I looks like you 'figured' wrong.didn't you get a confirmation number for your flight? Did you call the airline to check on your confirmation? The bank did nothing wrong here.
Posted by momsey on 2010-11-11:
Yeah, I'm not getting this either. Just because you don't see the charge on your online statement right away doesn't mean it's not pending somewhere out in cyberland. I've made mistakes like this before (not with huge and nonrefundable purchases, though), but it's always been ultimately my fault.
Posted by leet60 on 2010-11-11:
This is the problem with the majority of posts on the subject of banks I see here. TOO many people rely on the "online" or "atm" balance as their true balance. The only way to know your balance is to keep an accurate checkbook register and to enter every transaction as it is made. Never rely on an online or atm provided balance, they are rarely if ever accurate.
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