Terrible 3 hours on hold for customer service
CALIFORNIA -- I opened a free checking account with Wachovia last year. It says there's no minimum required and no fees. I was told that I can check my bank activities online. So download my transactions as I do my other banks. I moved some money to my other banks and then I found I got a service fees of $5.95, which made my account overdrawn. Since it was less than a dolloar, I didn't persist on waiting after an hour of being on hold on the phone.... A statement came after that saying that I got charged $5.95 again. And when I finally got through to someone, they said I had used their service to download to my Quickens, and therefore I need to pay for it, and it is automatically billed every month. I absolutely do not recall having agreed to pay for such service, as my other banks don't charge for that. Wachovia's reply was that Bof A does! How do I feel? Either there's some fine print that I didn't read when I click the download page, or they are set up to purposefully deceive you! And get this, I told them I'd like to close the account, I was told that I'd have to pay the balance. A statement came after that, and I was charged another $40 since Wachovia had closed my account for it being overdrawn. OVERDRAWN BY WHOM? I feel like Wachovia is ripping me off 3 times!
A few days later, I got a statement for collecting debt, with Wachovia being the creditor! I called Wachovia today saying that I did not authorize to have my account closed, I was transferred to another line, and then put on hold, with a message saying how important your call is to them, and an agent will be with you shortly- I waited and waited, then half an hour past. I put it on speakerphone, so I could do some dishes, I then cleaned the kitchen, and responded to all my 12+ emails. Still, I was on hold..... 'our agents are busy assisting other customers'.... 'your call is very important to us'... It was almost 3 hours, until I suppose their recording went out. Such GREAT customer service!
So I'm telling everyone now, stay away from Wachovia. If there's a class action sue against them, count me in.