Wachovia Corp Checking Accounts

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Incompetent/Poor Customer Service
Posted by on
PHILADELPHIA, PENNSYLVANIA -- Starting August 12th, there was a pending deposit to my account of $3,990. I called Wachovia and asked whose name was on the check, and a man told me it was of someone of a name I've never heard before. I told him that the check was not mine. He informed me that there could have been a mistake because one of the account numbers on the deposit slip looked like it could be another number. He said he filed a dispute against the check for me.

A few days later, I looked at my statement online and Wachovia had taken $3,990 out of my account. I called and gave them my case number. The woman I talked to adjusted my account, and immediately my account was back to normal. On the 20th, again my account was over drawn from the $3,990. A woman who I cannot name, as of site's rules, then became "in charge" of my case. She told me before my account could be straightened out, it had to be "investigated". So the investigation went on and on, while my bank account was frozen, bouncing my checks. This woman told me that she would make sure that my checks went through too. She allowed me to take out $75 dollars in cash to live on while my account was investigated. While I waited for this investigation to take its sweet time, my account began raking in the overdraft fees.

Finally on the 26th, something happened, $39,900 was being put back into my account. I called and informed them, basically doing their job, that they were putting the wrong amount into my account. This same woman made sure to take the almost 40k out of my account immediately, and then rectified it by putting the correct amount of $3,990.

My account is almost back to normal as of today the 27th, besides the almost $200 in overdraft fees. This woman informed me that they would be reimbursed to me by tomorrow, so we will see.

I had written a check to Best Buy before I knew my account was going to be frozen for a lifetime, and Best Buy informed me that my check was returned twice to them. I told the woman dealing with my case, and she flat out lied to me and said Best Buy never tried to cash my check, and if they did then it would have gone through because she had put a note on the account. So because of this I may have to pay a late fee and more interest to Best Buy if I cannot figure out how to pay it before September 1st. She didn't care, and offered no apologies, acting like she was doing me a favor.

During this whole experience I just felt like I was having to beg for someone to help me, and then them acting like it was no fault of their own and talking to me accusingly. Hopefully tomorrow the fees that I incurred will be returned to me, and I can close my account.

EDIT: For the people who misunderstood me:
In the first sentence I said, "pending deposit to my account of $3,990." Pending is the operative word in this sentence. The $3,990 never was actually put into my account, hence I couldn't of spent it even if I had wanted to.
Resolution Update 08/28/2008:
I closed my account as of today, the 28th, and received all my money.
     
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madconsumer on 08/27/2008:
"I told him that the check was not mine."

so I do not get it, did I miss something? is the check yours or not? I understand you saying it is not, then it is, then it is not, then it is .....

if the check is not your, and you knew it, why would you overdraft the account? if you had an accurate balance, without this check, it would not matter what checks you wrote if 'your' balance was correct.
Anonymous on 08/27/2008:
I am wondering the same thing. If the check was not yours, you shouldn't have used the money. If they took the check out and then added $3,990 of your own money to that, then I would understand, but you aren't saying that. I'm not sure if the bank is at fault here because you haven't made it clear whether or not you were using money that wasn't yours. NEVER use money that you don't have!
yoke on 08/27/2008:
I'm wondering if the bank took the money out twice. Once when she reported it and again when they realized their mistake, not knowing it was already taken out.
huffpaint on 08/27/2008:
Happy and Mad,

Please do not comment on my review if you are not willing to read it in its entirety. Why would Wachovia refund me money of $3,990, if I had spent it in the first place? If that was the case, then Wachovia would have paid me around $8k and I wouldn't be complaining on this website.
MSCANTBEWRONG on 08/27/2008:
I'm wondering the same thing as yoke. The only way I can see the OP's account being negatively impacted is if the pending deposit was cancelled and the same amount withdrawn from the checking account. The post is somewhat hard to understand...hopefully the issue will be resolved to your satisfaction huff...
huffpaint on 08/27/2008:
Yeah, I still don't understand why it negatively affected my account in the first place. This whole situation doesn't really make any sense to me either.
Anonymous on 08/27/2008:
huffpaint, don't reply to my comment when you don't understand your situation either. I wasn't being ugly to you. I read your complaint in its entirety and I don't appreciate the rude comment. If you have a problem with either mad's comment or mine, you need to clear it up on your complaint. Both of us are confused as to what you are referring to. Why would your checks bounce?
Anonymous on 08/28/2008:
I think what the OP is saying is that the 3990 was a pending deposit and was not part of the available balance. When the OP called, the pending 3900 deposit was removed from the account and then the bank debited an additional 3990 that was already posted and available in the account.

On point I would like to make is always follow up any telephone call you may have with a banks customer service with something in writing that summerizes what was discussed and what was agreed to.
madconsumer on 08/28/2008:
"I told him that the check was not mine."

what am I missing from this statement?

if the post was a bit more clear, I would have perhaps had a different answer.
yoke on 08/28/2008:
huff, did they actually take $7800 out of your account?
Anonymous on 08/28/2008:
Even though the amounts are different I wonder if there is a connection with the missing check from this posting: http://www.my3cents.com/showReview.cgi?id=41288
BobJohn on 08/28/2008:
This is my understanding - The check was pending DEPOSIT not deduction. All the poster wanted was the check to go away. Instead the bank deducted the check amount from his account AND canceled the pending deposit. So, they have taken HIS money out of the account without ever depositing the pending check in the first place. Now, $3,990 is gone from the account by the bank's action rather than any debits. When the poster wrote checks on the amount that was rightfully his (which wasn't there now) the checks bounced. What a mess.
yoke on 08/28/2008:
bobjohn, I agree with what you are saying, but since the op was not that clear and when the op has come back has only bashed posters that did not understand what she was saying we may never know what really happened.
huffpaint on 08/28/2008:
How am I bashing posters, when their comments are pointless? BobJohn and Rob got exactly what I was saying. Maybe because they can actually comprehend what they are reading. My story was of all the information I received myself, so don't blame me for it not making sense. I already know that it doesn't make sense.

Yoke, they did not take the almost $8k out of my account. They took $3,990 on two separate occasions out of my account, even though the check of $3,990 never cleared.
yoke on 08/28/2008:
buffpaint, you were not clear the first time around as to what happened. It wasn't until you came back that you kind of explained what happened. Is what happened what bobjohn said?
thensider on 08/28/2008:
sheesh, see if anyone ever offers to help you again
Anonymous on 08/28/2008:
The review is perfectly clear if you take the time to actually read it. I fail to see where the OP ever asked for any help from the my3cents crowd but rather was merely offering up a complaint on a consumer gripe site. Once again the blame the consumer first crowd pounces without fully understanding the situation. It's embarrassing.
thensider on 08/28/2008:
OMG I have a star!

OK, now that I am through jumping up and down...
I had to read the complaint 4 times to fully understand what the issue was. I have a 2 year, I speak gibberish, and I still couldn't understand it. No one was saying,"well buddy, your bad". People were simply trying to get a clear understanding of the issue. Instead of clearing it up, to OP responded with sarcasm. NOW its the OPs fault that he/she could not simply clarify the matter and instead chose to be rude. The End.
cherpep on 08/28/2008:
This poster simply came onto the site and posted a complaint - a very valid complaint. I don't see why everyone is confused by what was written, it seems perfectly clear what happened, and it was in no way the poster's fault. But, unfortunately, the poster's suffering was increased by the immediate bashing from members. What was this person to do? Just lay down and take more grief? Give em a break.
yoke on 08/28/2008:
Yes it is a valid complaint, but it is confusing at first. Once others came onto clear a few things up it became clear. What the OP originally wrote was unclear.
Anonymous on 08/28/2008:
Perhaps in gibberish "pending deposit" means pending debit... I don't know I don't speak gibberish but I do however speak English which rightly or wrongly I assumed was the language of this complaint. I got to tell ya in English this review makes perfect sense.
cherpep on 08/28/2008:
Honestly, I understood the post before reading any of the comments. I didn't find it unclear at all.
MSCANTBEWRONG on 08/28/2008:
Glad you got the issue resolved Huff...
*Brenda* on 08/28/2008:
I didn't find this post confusing either cherpep.

Perhaps some members have reading comprehension issues.
Anonymous on 08/28/2008:
Well I like to think I'm at leaset semi intelligent and I'm still confused as to what really happened, especially when the OP responds with comments like: "Yoke, they did not take the almost $8k out of my account. They took $3,990 on two separate occasions out of my account, even though the check of $3,990 never cleared."

If they took $3990 from your account on 2 separate occasions, isn't that almost $8K, or are my math skills down the drain too?
huffpaint on 08/28/2008:
Justcuz,

Yes, that is $8k, but what I meant is that my account was never overdrawn of $8k. It was overdrawn by $4k, Wachovia corrected it, and then again it was overdrawn of the $4k.
Anonymous on 08/28/2008:
Okay, the sick side of me wants to see the inappropriate comments that were removed. LOL

Huffpaint, I am glad that your situation has been resolved. I for one am considering keeping my money in a shoebox in my closet.
Anonymous on 08/28/2008:
huffpaint, thanks for clearing that up. I too am glad this was resolved for you. I've always liked Wachovia overall, but it seems they panicked when you first alerted them of the erroneous pending deposit, which in turn caused you hardship. Too bad they lost a good customer over their mishap and lack of urgency to get it corrected for you.
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Extreme NSF Fees/Bill Payments online slow to post/Overdraft automatically applied to checking accounts
Posted by on
NEW YORK, NEW YORK -- Wachovia is probably the most aggressive fee charging bank in North America. They claim they have the best customer service in the country.

BEWARE!

Their bill payment service does not detail enough information to inform clients how the transactions will be withdraw from the account and when. When the account is drawn over balance and they pay the payments/checks then they charge you $35 NSF.

Their daily reconciliation system pays out the larger items presented against the account first then the smaller ones when the balance is going to be overdrawn or returned.

In their Agreement with Clients, it notes that Wachovia at its discretion can determine whether or not to pay items presented to the account for payment or to return them. I note here for other consumers, I never had a overdraft protection line on my checking account with Wachovia. They automatically just drew the account over the balance at their own determination and then charged me over $350 in NSF charges. I was asked by Wachovia when I questioned why they paid these items if there was insufficient funds in the account, they asked me why did I write the checks/items in the first place if I did not want them paid. Most other banks would just return the checks/items and not overdraw your account and charge you a fee.

Sometime ago I had a judgment against myself and my business partner, as a result of the claim by the plaintiff, which was valid and had already been paid by us after the court hearing, yet not notarized by the Court Officers; I found a HOLD against my account of 2.5 times the judgment account. Wachovia said they HOLD additional monies from accounts to ensure any additional claims or costs are made by the plaintiff and the Court that these will be covered by the HOLD. I was outraged. I could not believe that the bank I banked with and started the relationship with would do such a thing, sure take the claim amount, but 2.5 times that amount was a huge sum. It took over 6 weeks to have the HOLD removed from the account and the funds released. Again I complained to Customer Service and the Office of the Currency Controller.

Every answer you receive from Wachovia Customer Service is purely a computer generated response, they never EVER holistically look at your account or your relationship with the Bank. Unlike HSBC where now I have a relationship manager and they communicate with me most regularly about transactions.

One day, I made a counter withdrawal from Wachovia which they paid to me, meanwhile a series of checks, bill payments and other items where simultaneously being paid at the same time. Had the teller actually informed me of these items being presented I would not have withdrawn the cash from the account, which then subsequently resulted in more NSF charges.

There is nothing positive I can think of about my relationship with Wachovia. I would say this to other clients, (I have changed banks to HSBC and the service is incredible) COMPLAIN to the Office of the Currency Controller, and detail within that complaint all your concerns. Also lodge a complaint with the FTC and any other State body that you can. I have complained several times to the OTCC twice about Wachovia, and nothing resulted from the complaint except I felt my situation was at least addressed properly by the Office of the President, of Wachovia. Which I am sure is merely a complaints department unit in the President's office.

Wachovia customer service is aggressive, unrelenting and their checking account is loaded with fees. I would strongly suggest reading all the fine type when you decide to open an account at Wachovia. The account might be free or minimal monthly charges but they will collect ample more charges as you can see on the website when you use a debit card for a $5 transaction and it doesn’t post for several days and then your overdraw your account again.
and you get charged with a $35 NSF.

I will NEVER bank with Wachovia again, I have mentioned my experience with many of my friends and colleagues to beware of this bank and its predatory practices. I would strongly advise people NOT to open an account at Wachovia.
     
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chemman on 07/10/2007:
I'm not sure that I agree with all of your complaints. I don't think it's the teller's job at the counter to inform you of checks and bill payments that are processing so you wouldn't withdraw money, it's up to you to track what payments were made from your account. But one thing that drives me crazy is their bill pay. I pay a bill with it (for instance my wachovia mortgage payment), which shows it will pay it the next day. For the next 24 hrs it shows as a pending bill pay and no money is subtracted from my account. The next day, it will no longer show as pending, in the bill pay area it shows it as paid but the money still has not been removed from my account, it sometimes takes up to three days for the money to actual be removed from my account. Luckily, I track my payments carefully so this has never been an issue, I just think it is a bit sneaky to show it as paid already in the bill pay section, but not subtract the money from your account for quite a few days. If you don't watch it closely, it could burn you.
Anonymous on 07/10/2007:
I don't bank with Wachovia but I have to say by reading through your post, it clearly sounds to me that you are not balancing your account well, depending on a bank teller to advise you that checks are going to clear is obviously not a good practice. I'm sure you'll hear this from more than just me: don't deduct more than what you deposit and you won't incur overdraft fees. Keep track of your transactions...it is your responsibility to know how much is going in, how much is going out, what checks haven't cleared yet, pending transactions, etc
CrazyRedHead on 07/11/2007:
Don't write checks unless you know you have the funds to cover it. It shouldn't matter what order they come in, you should have the funds available to cover them regardless. It sounds like you need to balance your checking account. Get a checking register and keep track of everything you do, don't depend on the phone or online. I have BOA and they do overdrafts and NSF fees the same way. I have no fees associated with my checking and savings account. The customer service, when I have to deal with them, have been outstanding. There have been a couple of mistakes with my account but BOA has seen the errors and credited me back the fees and even gave me a credit for more money. When I call them I am very nice and not nasty and they do what I ask them to do, and quickly.

It is not the tellers job to tell you what is coming in and going out on your computer, and most of the time they don't have it on there screen. I had a teller turn her monitor around for me to see what is there once.

Have you read the complaints about HSBC?? I have a feeling you are going to be in the same situation if you continue to handle you account like this, and then you are going to write a letter here complaining how bad they are.

The bottom line here is, you have to take better care of you account. Get a checking register and keep accurate track of you money. Don't write checks for money you don't have and quit juggling your money, in the end it will just come back around and bite you in the butt.
jktshff1 on 07/11/2007:
Sounds like you need to get an accountant or bookeeper to keep up with your funds.
MRM on 07/11/2007:
I agree with all of the above comments... you are responsible for keeping track of your own accounts, not anyone else.
jktshff1 on 07/11/2007:
CRH got a star!!
poppapia on 07/11/2007:
You are very wrong in your statement that other banks will just return the checks and not charge you a fee. All banks will charge an overdraft fee, regardless of whether the check is paid or not. It would seem it is better to have the check paid and get charged the fee, than have it returned and still get charged. In all likelihood, the account will become overdrawn because of the fees being charged. Also, in regards to the online bill pay, you can choose the date to have the bills paid, so your excuse that you don't know when the money is coming out is very weak. As previously mentioned, you need some help on balancing accounts and financial matters.
Anonymous on 07/11/2007:
You ought to have to pass an exam in common sense before you are allowed to have a checking account.
heaven17 on 07/11/2007:
"...they asked me why did I write the checks/items in the first place if I did not want them paid. Most other banks would just return the checks/items and not overdraw your account and charge you a fee."

It's thinking like this that has you in the spot you're in right now. I've been there (GOD, have I been there!)and can sympathize but only to a point.
This is all on you, I'm afraid.
Anonymous on 07/11/2007:
Good job CRH! You are now a star!
rhondam718732 on 07/11/2007:
Your complaints are the usual...bottomline is that you aren't managing your account and want to blame the bank. As for the complaint about posting larger checks b4 smaller ones...I read this a lot on this website. And the reason 99% of all banks do it is so that items such as mortgages, rent checks, car payments, loan payments are cleared before seven $30 checks spent buying food or clothing are cleared. In a sense it is the thinking that the larger the check, the more impt the check may be...I couldn't agree more.
Ponie on 07/11/2007:
'I would strongly advise people NOT to open an account at Wachovia.' And I would strongly state you take the advice of all the responses here. Make sure the input exceeds the output--and keep track of it.
CrazyRedHead on 07/11/2007:
I'm so proud. He He :o>. But at one time in the past I was in the place of this op, but the difference was I was the only one to blame for writing for what I don't have and overdrawing like crazy.
eldridgemomma on 08/12/2007:
I'm not understanding all of these people with complaints about Wachovia or any other bank..."why did they pay the check if the money wasn't in there?"...WTH?!

"Why did you write the checks if you didn't want them paid?"..exactly my thoughts! Be thankful that they did, otherwise, you would not only have the bank's fees, but also fees from the merchants, not to mention, possible charges brought against you.

near the lake on 08/13/2008:
Indeed, your bank account is YOUR responsibility. If you don't balance your checkbook, don't blame the bank for feeding their bottom line. It is not the teller's responsibility to tell customers what items are pending, or to determine what to pay or not to pay. Deal with reality and learn to balance your account. Or you may opt to buy money orders!
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Excellent service for my 16-year-old son
Posted by on
ELDERSBURG, MARYLAND -- My son got himself a part-time job and was suddenly in need of a bank account for direct deposit of his paycheck. I've been with Wachovia and Wells Fargo for many years, so I took him into Wachovia.

The bank manager brought us into his office immediately and began the process; I decided to observe and let my son work through the process by himself. The manager took the time to explain everything so my son could understand and still made him feel like a young adult at the same time.

He now has a checking account with a bank card, a savings account, and a "way to save" account; all of which can be accessed through his online banking account. The best part is that all of these services are FREE because he is a student. The only negative was that I had to make the first deposit for him -- $55

If you are looking for a great bank for your family, you should really consider Wachovia.
     
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Venice09 on 03/17/2011:
We have a lot of banks in our area, but none of them would give my son a checking account until he was 18. He finally opened one at TD North, and they treated him the same way as your son. They even gave him a bunch of stuff to get started. It's nice when a bank employee takes the time to explain things to a first-time banker. It's good to get started on the right foot.
clutzycook on 03/17/2011:
Wow. I was 13 when I got my first savings account and 15 when I got my first checking. But, I did business with the small community bank in my hometown. Pretty much all the people who worked there went to my church and had all known me since I was in diapers :).
MRM on 03/17/2011:
The first time I've ever open a banking account is when I had my first job at 17.
MRM on 03/17/2011:
MD, I applaud your son in getting his first job and opening his first bank account.
MRM on 03/17/2011:
I think that should be expected to deposit $55 because he has no money in the bank.
Venice09 on 03/17/2011:
Clutzy, our community bank wouldn't give him a checking account either. They insisted no one under 18 had ever been allowed to open a checking account since the bank opened. When I told them my daughter opened a checking account at their bank before turning 18, they argued with me. Their rules obviously changed, but for some reason no one wanted to say so.
Ytropious on 03/17/2011:
I had a checking account before I was 18. I also had a credit card but it was tethered to my moms credit. I had a childrens savings account where I earned free plastic dinosaurs too.
clutzycook on 03/17/2011:
Yt, I want plastic dinosaurs! :)
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Slow to post transactions past several months/maximizes their possible O/draft fees
Posted by on
ATLANTA, GEORGIA -- I have for the first time in a l-o-n-g time twice recently gotten overdraft fees. Unfortunately, due to hugh, long term medical expenses for 2 relatives, my savings exhausted and no cushion. They were really nice while I had the savings in their instutution. At a time most are enjoying their retirement, I am back at work trying to get finances back in order. They are now no help. Overdraft fee for $2-3 that never even showed up as a negative (caused by a Chevron gasoline purchase on bank card that was so long - weeks - posting, that I had forgotten about it.

Our Congress passed legislation to help credit card crisis, but delayed implimentation of it to give the cc companies time to raise interest, lower limits adversly impacting credit scores on everyone - even folks who never miss a payment. So I do not expect they will do anything really helpful about banks that have computer program designed to maximize their fees.

Of late, I have noticed that it is no longer safe to do online banking to figure out balances. It was no problem until the past approx 6 months. I have noticed items that normally post overnight are no longer doing that: online bill pay, check cashed at the teller window, etc. In this day when everyone wants you to do paperless billing/banking/paying, I am going back to the paper ledger for banking that should not be necessary. I know it is better practice - do not lecture me - life just gets in the way of a lot of "good practices" and the notes I make myself worked just fine until the past 6 months. Something has changed with Wachovia that they are not posting items as quickly.

I am taking our local consumer advocate advice and saying goodby to the large no-service mega banks. I am shopping around at the smaller local banks or most probably I will go with a federal credit union.

Enuf of Wachovia/Wells Fargo and their rude managers who do not even return calls except during the hours that you tell them you will be away from home - then "in a conference" if you happen to catch them in the bank. Perhaps it is the change to Wells Fargo involvement that has resulted in these changes? Goodby Wachovia/Wells....I will miss you...NOT!
     
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bcd on 07/08/2010:
I have done business with Wachovia for several years and have found them to be very reliable on posting transactions quickly. It is not Wachovia’s fault that Chevron didn’t close their daily batch for several days.

An account that drops below the level of zero dollars is considered to be in overdraft mode. This is not the fault of Wachovia’s computers. All financial institutions use the same math.
Weedwhacked on 07/08/2010:
Again, if you don't overdraft your account it doesn't matter what order the bank puts in your transactions. Ask yourself one question, "Why would they not want to maximize their overdraft fees?" They're not on your side! Don't let themn take your money.
MaggieMcT on 07/08/2010:
A check register can be your very best friend. And it really doesn't take much time or effort; well worth it to avoid the fees. Even if the banks promised instantaneous posting of everything, I would keep my register. Call me paranoid, as long as you also call me overdraft-fee-free.
leet60 on 07/08/2010:
I also see no fault on the bank here. By the OP's own admission: "caused by a Chevron gasoline purchase on bank card that was so long - weeks - posting, that I had forgotten about it."

If you keep a check register, as someone noted above, take 30 seconds to record the transaction, then balance your checkbook at the end of the month, this will never happen. On the other hand, everyone who is willing to feed the banks an average $35.00 as shot to pay for overdrafts, keep on doing so.
MissTfied on 07/08/2010:
I stated that one was my fault entirely by not keeping a ledger. Why did a check I presented at the counter yesterday still not post today. That has been no problem, but again it is a pattern of their not posting bill pay to the account when they pay it that bugs the h... out of me. It takes several days before it will show up as paid out of my account. Maybe you do not check your account daily. I do. This pattern did not exist 6 months or so ago. I do not care if it is legal...I guess I am old enough to remember when folks conducted business ethically. The other time it was overdraft charged, it never showed in my account that it was overdrawn. They could not show me. The direct deposit went in the same day they said an overdraft occurred but could never show me in black aqnd white.
MaggieMcT on 07/09/2010:
"It takes several days before it will show up as paid out of my account." Again -- that doesn't matter one little bit, if you've deducted the amount from your check register.

skelly39 on 07/09/2010:
I'm not going to lecture you, MissTfied. Yes, life gets in the way, and you admitted your hand in the problem. The bank is not your friend and will do what it can to capitalize off of your minor mistakes to create huge problems for you and big profits for them. As far those who say it doesn't matter how items post if you have the money in your account-theoretically, that's correct, assuming you're superhuman and never make a mistake. Good for you for getting out of that bank.
CrazyRedHead on 07/09/2010:
You should deduct every thing from your account balance in your ledger, no matter how old or small they are. It doesn't matter in which order they post if you keep the right amount of funds in the account in he first place, unless this was the hold amount that most gas stations do when using a credit/debit card.
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Wachovia is rip off. NSF fees and returned deposits.
Posted by on
I made a deposit in my Wachovia account on 12/7/2009. Keeping in mind that I have had this account for five years. I have deposited checks made out to my husband and my business for five years now. So on the 7th I make a deposit with three checks and cash two made out in my husbands name who signed the back of them. I took them to the bank and deposited them through the ATM because it was Sunday and they were closed. So I check my account on Monday and they have adjusted my deposited and pulled the two checks and debited my account. I email the online service who gives me some lame excuse and tells me I have to call the branch. I called the branch and the girl I talked to was a real winch. She pretty much told me to go take a hike. She said it was not their problem and she could not help me. I have called the branch manager for four days and he won't call me back. I have filed a complaint with the Fedeal Reserve and I am waiting for am officer to call me back from the police department. They won't tell me where my checks are and they have now overdrawn my account. I put a check in the back with my name on it on the 8th to cover the checks I had outstanding and they hed it until today. The two checks came through yesterday and they sent them back NSF an have charged me $140.00 in NSF fees. So I go to the branch and I told them that I was going to close the account because they were idiots and they pretty much did not care just said, looks like you have had some problems and it is just not working out for you. Maybe you should take your business elsewhere.
     
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Anonymous on 12/10/2009:
Have you called the 800 number?
They don't handle the ATM deposits in the branch. Rather they pull the deposits and they get shipped off to ATM processing.
If they (the people in the branch) are unwilling to do research into your problem and contact their ATM department; you might have to call the 800 number... 1-800-922-4684 and see what they can due to help you.
JR in Orlando on 12/10/2009:
I have a Wachovia account and it has worked out well. The mistake you make is that "they have now overdrawn my account" is not true. It is you who overdrew your account by writing checks before the money was credited to your account, not simply put in the ATM. If you live on the float, you die on the float.

The two suggestions I have are a) don't make deposits, especially cash through the ATM; and b) when you have a problem go to the bank instead of calling them.
Anonymous on 12/10/2009:
Why didn't you just wait for Monday to deposit the checks? There are no transactions handled on Sunday's. These most certainly would have more delays in processing. Customer service referring you to the branch is just their way of getting you off the phone. The branch can't do anything about your situation.
Anonymous on 12/10/2009:
It always helps to go to the same branch you always do your deposits at. They know you and your account very well. Depositing checks into an ATM is very iffy. Especially, if things get lost.
Have you made deposits via the ATM before?
Do you usually go into a branch and make deposits?
Did you go to the same branch you made the ATM deposit at?
Did you use an envelope to make the deposit? Wachovia still uses envelopes.
It does sound like the people in the branch are kind of not smart. It's not hard for them to get ahold of the ATM department. It's a pain in the butt, considering there's a lot of back and forth; but things can generally get solved within a week, maybe two if they had just simply taken the time to listen to what happened, done some research and then called the ATM department.
Crap happens... that's why I don't do anything involving the ATM other than making withdrawls.
clutzycook on 12/10/2009:
I don't trust the ATM for anything except removing money. There is no deposit important enough for me that it has to be made after hours.
Anonymous on 12/10/2009:
Anything deposited on a weekend would not have posted until Monday night anyway. So you were still over drafted.
skelly39 on 12/10/2009:
Is your husband on the account?
yhall on 12/11/2009:
I have made deposits at this branch, through the ATM and in the night deposit. I have never had a problem. Wachovia SUCKS! and that is all there is to it. Now they won't tell me where my checks are they won't call me back and they tell me not my problem. Who does business like that. For those of you who say you have never had a problem your day is coming. I have had this account for five years. No my husband in not on the account. That is neither here nor there. I have deposited checks into my account for five years with his name on them, and my business name on them and no it is not a business account. I have never had a problem. So don't tell me my first mistake is that I over drew the account because no I did not. I went in a made a deposit to cover the checks on MONDAY! and they held the deposit until yesterday the 10th. This was in my name and is cleared by husbands bank on Tuesday the 8th. I checked his account and the check cleared his bank on the 8th. So why did they hold the second deposit until the 10th. My check were presented on the 9th and yes Wachovia overdrew my account.
yhall on 12/11/2009:
Yes I called the 800 number and no they will not give me an answer told me I had to call the branch. I have been calling them for five days now and the branch manager is too busy to talk to me. So maybe when to police officer walks in there today they can find time to talk to him and find out whereby checks are. Since they won't help me maybe they will help him. I have spoken with an attorney and expressed an interested in starting a class actin suit against Wachovia. They are ripping people off left and right and it is not fair. For those online that think they are so perfect and don't have problems and we all ar so stupid and have overdrawn our accounts you just have not been there. When you time comes I hope I have the chance to say I told you so. Maybe you have not taken the time to see the thousands of people that they have stolen from. it is not just me and so maybe they should take a look at their business practices.
skelly39 on 12/11/2009:
Uh...no need to get snotty about it. I just asked you a simple question. And yes, it is here AND there. You can't just deposit anyone's check into your account. I'm surprised they let you do it in the past. Please calm down and realize that some of us are just trying to get more information, not judge or criticize you. I'm guessing that was the problem, that for some reason, they finally figured out that you were depositing checks that weren't written out to you, the account owner.
Anonymous on 12/11/2009:
Even though it was not your intention, you have set off several red flags for fraudulent activity. When you perceieve that they don't care if you take your business elsewhere, this would be the reason why.

What you want to do is either straighten this out with them, or ask them to close your accounts in such a way that they reflect that you closed them, not them. If they make the decision to close, and indicate that the reason for closing was suspected fraud, you'll have a problem getting a new account anyplace else.
Anonymous on 12/11/2009:
Again, I'll say they can't do anything at the branch other than what I said in my comments. They don't have your checks or money. Once it goes into the ATM, it's the ATM's problem. Something happened with the ATM department. I'm not going to repeat myself as my comment explains everything they *can* do which I guess they're refusing *to* do.
JR in Orlando on 12/11/2009:
Which statement is true: "I put a check in the back with my name on it on the 8th to cover the checks I had outstanding" in the initial post or "I went in a made a deposit to cover the checks on MONDAY!" [December 7th] made in your later post?

Either way you refuse to acknowledge that you wrote checks prior to the money being "credited" to your account. You "assumed" once it is deposited it is the same as credited - not true. You will continue to have problems with banks as long as you refuse to accept that the rules do apply to you, no matter how special you are.
Anonymous on 12/11/2009:
If they are unwilling to help you at that branch, try another one. There should be a teller manager or manager willing to help you in this matter. Not every branch has competent people working for them.
RachelleJA on 02/06/2010:
Why do people think that they can take a check made out to any person/business/creature and put it into their account. The bank returned the check because it wasn't MADE OUT TO YOU. It is a huge tax violation to deposit check made out to a business into your personal account. Most decent tellers wouldn't take it that's why you go to the ATM. The ATM isn't a person and cannot see who its payable to. So stop blaming the bank and educate yourself on basic banking 101.
ryno75 on 02/09/2010:
I love it when people think they can keep doing the wrong thing for years and get away with it. opps you got caught deal with it. they should have bounce you and your husband out of the bank for being stupid!
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Worst Bank I have encountered....
Posted by on
My account has been hit with thousands of dollars in fees over the last yer that I have been with Wachovia. Some have been my fault and some have not been. The last time was the worst. In a 2 week period, I have been hit with 420 dollars total on one account. The reason? Flirts 2 transactions posted to my account. One for 3 dollars in change, and one for 10 dollars in change. The one for 3 dollars was made on a Monday and the 10 dollar was made on a Tuesday. I had 11 dollars in my account. The charge from Tuesday was posted first and so I was hit with 2 35 dollar charges instead of 1. Then get this, I was hit with 70 more dollars the next day. I was told because the 13 dollars was on hold and another charge came through which caused them to have to take the 13 off hold and use towards that purchase. (Even though there was enough in the account to cover it.)Then my direct deposit came through. I scheduled a 369.16 car payment with Capital One on the 10th. I also made other charges on the account including my cell phone and other ods and ends. This was all done on the 10th. Well I had a second checking account that was overdrawn in the amount of 97 dollars that I was slowly trying to offset. On the 11th, Wachovia performed a "Right to Offset" transfer on my account. I didn't know this was coming and had already made multiple charges on my account. Guess what happened? Wachovia posted the transfer to my account 1st and then all the other charges after that even though they were made a day before. So I was charged 280 dollars of NSF fees on top of all that. 280 dollars of fees that were charged because of the transfer made by Wachovia(well within their right) but with no warning whatsoever. So my account was 398 dollars in the whole. And out of the graciousness of their hearts Wachovia gave me a grand total of 67 dollars back. THANK YOU WACHOVIA! That really helps me get back on my feet. Of course my directdeposit will hit tomorrow and we are back at the same point again. Not enough money to take care of my bills and my family. 420 dollars in fees for a couple mistakes that total less than 50 bucks. Sounds fair to me. UI have countless issues like this with this bank. This is just the worst one. This is the worst bank I have ever encounterd in my 30 years on this earth. Very disgusted. My only recourse is to file a complaint with the complaint dept which I have to mail in and wait to hear back from.
     
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Fees
Posted by on
APOPKA, FLORIDA -- It is Wachovia's practice to not post deposits (EVEN CASH) that are received after 2pm, until the next day. My husband went to the bank to make a deposit and was unsure of the exact time and asked the teller if he was in time to have it available that day. The teller said yes so he gave them $70 cash and they deposited the amount. My husband then went to the grocery store and spent $40. As it turns out the money registered a few minutes after two and it was not available. The next morning we had $105 worth of unavailable funds fees on our acct. As Wachovia explains it - they automatically pay the largest transaction first. We had three transactions pending from TWO DAYS BEFORE, because they paid the largest one first, there wasn't money for the three transactions that were pending and they charged $35 for each one. After I called and spoke to six different people and was transferred multiple times I was told to contact the branch. I spoke to the branch manager who told me that my husband wasn't listening carefully because her teller would never have told him the money would he available if it wasn't. So after being called a liar we called the 800# again to find out what could be done. Finally they agreed to refund only 40% of the fees. I was still very upset and trying to calm down when I looked at my account the next morning to find that they had charged us another $35. WHY!?!? Because after they paid the largest transaction of $40(which was also the newest transaction) there wasn't enough to pay the three older transactions. Since there wasn't enough to pay those they charged us $105 in fees. After they collected their $105 in fees we were overdrawn so clearly they had to charge another $35. Makes sense right? A Wachovia representative told us that it is their policy to pay the largest transaction first because it could be our house payment. If any one out there has a $40 house payment - let me know what your secret is! It seems to me that the bank comes out ahead if they are collecting fees for three transactions instead of one. The rich get richer and the poor get poorer. I am currently 7 1/2 months pregnant and have gestational diabetes. The fees they took prevent us from getting groceries for the special diet I am on for the next week. The funny thing is when you are on hold with Wachovia - they tell you how much your opinion matters. It only matters to them if it is good and you are encouraging other people to open accounts with them. My husband and I will make sure we tell everyone to avoid business with this bank at all costs.
     
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2inform on 08/01/2008:
Banks do have deadlines as to when deposits are posted. This is a common practice.
tnchuck100 on 08/01/2008:
Cash deposits should post immediately. There is no reason other than pure greed not to.

The ploy that they pay the largest first "because it might be a house payment" is an industry standard response. So what, they paid each item anyway. Their argument only holds water IF they returned to smaller items unpaid.

The fact is the sole reason for doing it is to maximize fees.

Close the account. Tell them to pound sand. Find a credit union.
lobo65 on 08/01/2008:
I would follow Chuck's advice if you can. Credit Unions are great.
BobJohn on 08/01/2008:
My bank does the same thing. If I deposited CASH at 3pm and wrote a check to someone at 310pm, and they brought the check in at 330pm (same day) it would bounce. Makes no sense, the banks work depsoits like the 1940's but debits are done with the best high speed that electronic technology can offer. It really is just to maximize fees - why would CASH have a hold for up to several days, like over a weekend?
Anonymous on 08/01/2008:
Banks post transactions at night. If you deposit before cutoff you will see it in your balance next morning. If you deposit after cutoff, it hits your account the next night. Cash is never held and would have been available that night. If you ask a teller if this deposit is available they will say yes. They aren't lying, they are telling you there is no hold. If the poster had asked 'can I spend this deposit on my way home?' they would have gotten a different answer.
Anonymous on 08/01/2008:
Why didn't he use the cash he was trying to deposit for his shopping. Unless it was also meant to cover other pending overdrafts.
Anonymous on 08/01/2008:
It doesn't have to be that way. These big banks like BoA, WAMU and Wachovia are not consumer friendly and their policies reflect as much. At my bank deposits made to a teller post immediately regardless of the time and the first $100 of an ATM deposit is immediately available. Shop around there are still plenty of consumer friendly banks out there.

Good review and I wish you luck.
Anonymous on 08/01/2008:
I'm with Robf...it's a bit odd that the OP's husband would go to the bank, deposit $70 cash, then go shopping and use a debit card or write a check. And I'm not knocking credit unions, but the one I used to belong to charges $20 for an overdrawn account or bounced check. Someone who writes checks or makes debits on money they don't have will still get penalized.
yoke on 08/01/2008:
Agree with robf.
Anonymous on 08/01/2008:
Agree with Yoke.
BobJohn on 08/12/2008:
I agree with myself.
quiyetstorm21 on 10/02/2008:
I had read many reviews concerning Wachovia and their banking practices before opening a Wachovia account and despite those reviews and my better judgment, I opened an account with Wachovia anyway. I am now finding that the reviews of many current and former Wachovia customers are dead on. Wachovia definitely manipulates funds and deposits so the possibility of overdraft fees increases. In addition, Wachovia posts deposits made by check, making it seem as though the money is available for use, but then puts holds on the money, making it unavailable (after it had been made available). I have dealt with a number of banks and I understand banking policies as holds are concerned, but I have never dealt with a bank that applied a deposit and then subtracting it from the balance after it has been applied. It is a check, and the policy is for the bank to hold the check, then why would the the hold not be placed initially before the balance ever posts to the account? It seems unfair and predatory to give customers a false sense of security when it comes to funds availability as a means of driving up the likelihood for overdraft fees and hence profits for the bank.
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Terrible 3 hours on hold for customer service
Posted by on
CALIFORNIA -- I opened a free checking account with Wachovia last year. It says there's no minimum required and no fees. I was told that I can check my bank activities online. So download my transactions as I do my other banks. I moved some money to my other banks and then I found I got a service fees of $5.95, which made my account overdrawn. Since it was less than a dolloar, I didn't persist on waiting after an hour of being on hold on the phone.... A statement came after that saying that I got charged $5.95 again. And when I finally got through to someone, they said I had used their service to download to my Quickens, and therefore I need to pay for it, and it is automatically billed every month. I absolutely do not recall having agreed to pay for such service, as my other banks don't charge for that. Wachovia's reply was that Bof A does! How do I feel? Either there's some fine print that I didn't read when I click the download page, or they are set up to purposefully deceive you! And get this, I told them I'd like to close the account, I was told that I'd have to pay the balance. A statement came after that, and I was charged another $40 since Wachovia had closed my account for it being overdrawn. OVERDRAWN BY WHOM? I feel like Wachovia is ripping me off 3 times!

A few days later, I got a statement for collecting debt, with Wachovia being the creditor! I called Wachovia today saying that I did not authorize to have my account closed, I was transferred to another line, and then put on hold, with a message saying how important your call is to them, and an agent will be with you shortly- I waited and waited, then half an hour past. I put it on speakerphone, so I could do some dishes, I then cleaned the kitchen, and responded to all my 12+ emails. Still, I was on hold..... 'our agents are busy assisting other customers'.... 'your call is very important to us'... It was almost 3 hours, until I suppose their recording went out. Such GREAT customer service!

So I'm telling everyone now, stay away from Wachovia. If there's a class action sue against them, count me in.
     
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CrazyRedHead on 02/28/2008:
Did you read the little pamphlet/booklet that came when you opened the account. It's the little booklet that tells you about all the fees and charges associated with your account. I'm sure that it explains this fee and any others that is associated with your particular account.
Countermeasures on 04/24/2008:
Get this. A response from my complaint about being overdrawn by $6. The $35 fee resulted from 2 holds, which posted to my account the same day my paycheck posted to my account, which would have covered it by over $1000. Says in their response below that a hold will not overdraw the account.
Check out their excuses for not declining the debit card in the first place. It is a "feature" for "valued" customers like me that they can rip off.
Wachovia processes their debits and deposits days late so you don't know what is going on until you get slapped with NSF fees. I never needed to keep a register before because my other banks give almost real-time service. My wife and I have since closed these accounts.

RESPONSE FROM CUSTOMER SERVICE
I
apologize for the delay in responding to your message.

I apologize for the difficulties you recently experienced. The reason
Check Card purchases are still allowed against an insufficient balance
is qualified checking account customers have a feature on their accounts
called Authorization into Overdraft. This feature enables valued
customers receive authorization approvals for Check Card point-of-sale
(POS) purchases and foreign ATM withdrawals when the full transaction
amount is not available in the checking account. This benefits customers
by:

- Preventing embarrassment from declined transactions
- Minimizing the impact of excessive merchant holds on the available
balance
- Allowing more transactions to be approved and greater access to funds,
resulting in enhanced customer convenience and increased buying power

Examples:

If you need to make a purchase just before being paid, this
functionality allows the transaction to be approved, and often the
paycheck deposit posts in time to cover the purchase and prevents the
overdraft fee.

Holds on other transactions can result in declined authorizations.
Qualified customers are now able to make purchases in spite of excessive
merchant holds.

An overdraft fee applies only when the checking account becomes
overdrawn. An authorization can result in an insufficient available
balance; however, the fee is generated only if a negative balance
results from a transaction posting to the account.
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They Tried To Steal My Money
Posted by on
NORTH PORT, FLORIDA -- In June, 2008, I went to open a CD and was told I had to also have a checking account with them. So I opened one with $100. I never received any statements, except at the end of the year there was a 1090. That didn't worry me, because I don't receive monthly statements from the other banks where I have CD's.

Friday I happened to look in my spam folder and there was an e-mail from Wachovia. I opened it and it said I had $0 in my checking account. They had been taking out $20 a month "service fee" since October. I called their "Customer Service" number Saturday, and after 20 minutes of playing around with their menu I was finally able to talk to a real person. I told him my problem, and he said he had to put me on hold. Fifteen minutes later, after listening to the most gosh-awful music, he came back and said the man who had written my CD and checking account info had made a mistake. He had forgotten to tie them together. He said I would have my $100 restored at once.

I checked back a few minutes later, and there it was. But what would have happened if I hadn't seen the spam?

     
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goduke on 04/13/2009:
They didn't try to steal your money. The guy made a mistake. People sometimes do that. Sounds like they corrected as quickly as it was noticed.
Anonymous on 04/13/2009:
Well I'm glad they fixed it. However if we the customer make a simple mistake like over drafting our account by a nickel then it wouldn't be a simple 'people make mistakes' oh no, there would be 30+ dollar OD fee as a reminder not to make a mistake next time. I guess that's fair.
Anonymous on 04/13/2009:
Yeah, crabs. Funny how it never works where the bank customer can unilaterally impose a $39 fee on the bank when the bank 'makes a mistake'. It would be fun telling the bank staff, "Well, you'll just have to be more careful." LOL
tnchuck100 on 04/13/2009:
Right on, Crabman. When banks make mistakes, no penalty whatsoever! When the customer makes a mistake, nail the poor sucker with as many fees as they can conjure up by reordering the last 3 days transactions!
goduke on 04/13/2009:
Before everyone descends upon me like a pack of jackals after a wounded gazelle, you might actually read what I wrote. I never suggeted the back wasn't wrong or shouldn't be penalized. I simply stated it wasn't stealing. Stealing requires intent (look it up in Black's Law Dictionary). There wasn't intent here.
BokiBean on 04/13/2009:
Right on, Doc and chuck!
flipper on 04/14/2009:
I don't know how much of a "mistake" this was. A friend of mine had the same thing happen, at the same bank, two years ago. You would think they would clean up their act by now.
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Free Checking Yeah Right (I've had my share of NSF fees)
Posted by on
MARYLAND -- Just wanted to share that I've had my share of NSF fees. But fortunately, I've contacted either the customer service and they gladly returned at least one of my Bounced Check Fees or all of them at once. Once I dealt with a nice girl in online customer service for Wachovia when I had a problem with short funds in my acct, and she completely understood how I could have thought I had more in my acct then I did and refunded the $175 fees for me. So I kept her name in my roledex. When I tried to reach her again, she'd moved up the ladder to Corporate...great I thought. So, gladly she understood and returned my $230 for the last and final time for me. So, when it happened again she put a notice on my acct NOT TO REFUND ANY MORE NSF FEES. As I'd had too many already! I then contacted someone above her but in the Corporate office and I explained that I had made a deposit at night and even printed out a receipt showing my balance that included the new deposit. So, off I went to the grocery store only to learn the next night my bank account was overdrawn by the money I'd spent at the grocery store. I explained to the new fellow that worked in Corporate and he explained to me that when I make a deposit, I must withdraw the funds from the deposit at the same exact transaction. But what I did was made the deposit. Then I asked to print a receipt after checking the balance after the first transaction of the deposit. Then I went off to spend my money using my debit card which is a NO NO. Again, I was told that if you deposit say $100 into your account you must select the option to withdraw funds and tell it how much to withdraw from your deposit to avoid overdrafting your acct. So, I again was refunded!!!!

Thanks Wachovia, you've been great and wonderful to me.

I say ASK AND YOU SHALL RECEIVE.
CALL CORPORATE AT 1866-642-9407 x70130
TERI WAS VERY HELPFUL GOOD LUCK!


     
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Anonymous on 08/15/2007:
Um, .....what?
Anonymous on 08/15/2007:
yea... what exactly are you trying to tell us here?

Anonymous on 08/16/2007:
What I get from it is that whiptedo is "special" and doen't have to abide by their account terms and conditions like the rest of us saps.
rebelnrocker on 08/16/2007:
I'd say you're one lucky S o B to be getting all these NSF's refunded. Wow.
MRM on 08/16/2007:
Who are you calling saps?!
heaven17 on 08/16/2007:
There's so much wrong with this post I don't know where to start.
So I won't.
Please tell me that this is just a poor attempt at humor.
Anonymous on 08/16/2007:
The checking account is free. But overdrawing the account is not. They were generous to waive the fees at first but you continued to take advantage as far as they were concerned. Can't blame them for not allowing you to continue overdrawing without paying the penalties.
trumania on 08/16/2007:
What are you saying? This complaint is rather confusing.

I would not count on them waiving fees again in the future. The bankers are generous and understanding to a certain point. If they see you keep up the over drafting they will stop refunding those fees.
geather-c on 08/16/2007:
the nick name for them is walk-all-over-ya bank. HA! HA! HA!
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