VA BEACH, VIRGINIA -- My experience working for Walgreens: More than one year ago I was hired at our neighborhood Walgreens. All I can say is "wow. How did I last this long?" Let me take you on a short story journey, on what REALLY happens inside our little home away from homes that we call work. From the outside, it looks like a pretty good job, nice, organized, people seem polite to you. Everyone has on his or her smock, nice, neat name tags, smiles. At least, that's how it was when I went to fill out my application at the Walgreens closest to me. Unfortunately, I didn't get hired at that one, but at another one in the area.
I was hired by one of the laziest EXA's I think I have ever met. She didn't do a whole lot, she brought her boyfriend to work sometimes and he stayed there for hours on end while her husband would circle the parking lot. Oh but once she got transferred out we got someone much worse. At first, he helped out, complimented us, was even polite but after two weeks, that wore off. He is rude, makes lewd comments, is far lazier than our last EXA and in his own little remarks, discriminates. They might be very light when he says them, but now more and more people are catching on.
He closes only once a week, and when he does, he mainly just sits in the office on his phone. He asks everyone else to clean his aisles, and gets an attitude if his are not straight, and if ours are not either. I have even made the comment to him about him being on the lazy side, and he told me "he didn't have to, he paid his dues". And God-forbid you ever get pregnant while working there. At one point, I was put at main, with morning sickness, when I tell them "I don't feel well, can I go home", I was told to just throw up in the trash can when I felt sick. I had to stay that whole night.
The next day that I was there, I was approached by my store manager, after a few moments in the bathroom with morning sickness, these exact words "If you're going to be getting sick in the bathroom all day, then just go home, I'm not paying you to be sick!" I sure wish someone would have told me that the night I was working at main vomiting in the trash can. And then of course, the morning I worked, while pregnant, was also the day loss prevention and district showed up. I bought some meds to calm my stomach so I wouldn't be getting sick, and when m y EXA asked "oh do you have the flu? You feel OK?"
When I told him "no, it's the morning sickness." He Said "Oh... OK" as if having the flu would have a better answer. Needless to say, the medicine didn't work and I was in the bathroom most of that morning. Not only was I sick, and tired, and having horrible mood swings, but it was also Christmas season!! At one point, I was scheduled 2:00-12:30 and of course we never got out of there until closer to 1:00 or 1:30. So trust me when I say, it was hard on my body. Now if that sounded bad, try miscarrying.
Unfortunately, when this happened, I had to call out. Which wasn't bad but in the confusion of it all, I had forgotten to get a doctor's note. (Which by the way is easy to forget when you're not all there after that experience.) My manager rudely, a week later, asked where my doctor's note was, and that she wouldn't give me my three (yes only three) sick day I asked for. She told me she needed it by Saturday. So I came in Saturday, and got talked at again because she needed it before 12:00. Well I didn't know that, but she agreed to put them on my NEXT paycheck. And, she forgot to put them on that one, in fact I lost the baby on December 5, 2006.
I didn't receive pay for my sick days until February 2, 2007. So it was about four pay checks later, that I finally got paid because a payout was out of the question. Don't get me wrong, I love the company I work for. I love what I do here at Walgreens. But the people that are put into power are absolutely horrible. My store manager, yes, when everyone comes for the VP visits, she puts on a wonderful act. Talks sweetly to everyone and treats her employee like little angels. But when you all are not around, she is completely different.
She has a habit of talking down on me and of course other employees, which could be why we have such a high turnover rate at our location. She has her over the top sarcasm that just kills the mood. I honestly cannot say how I have lasted this long here. There were times I was ready to just up and quit too. There were times I would go home crying because I have never in my life been talked down on so badly. Even as a child, adults had never treated me poorly or said things that would make me that upset. And here I thought Walgreens was a professional business-like place to work.
All around the office and back there are little reminders of our dress code, what we can and cannot wear. Well I sure wish district would have shown up on the day my manager decided to wear her Walgreens-bought skirt and high-heeled-backless clogs, that by the way, she could not even walk in. And since she could not walk in them, half of the day she walked around wearing grandma bedtime slippers she bought over in the sock aisle. And while wearing this, made a comment that my smock needed to be washed, actually, it had been, it had just become so faded it was looking messy. But then again, that how it almost always is.
Once she hears higher up are coming things get rushed. She starts noticing imperfections. Of course, she doesn't notice them any other time. Like I said before, don't get me wrong, I love my job but the people that are put in power need to be re-evaluated. If anything goes wrong in that store, if the store fails and audit, guess whose fault it is... OURS. Not really hers, it's ours. We are the ones who messed up. At least that's how it's made out to be. And if we get written up, it's normally for something we didn't even know we did wrong. We don't get a warning or anything like that.
Unfortunately, we are poorly trained and when we see lazy people who are our higher ups how is that going to inspire us to work harder and perfect ourselves? It's not. I'll be the first to admit that I do slack off. Why not? I see my manager and EXA doing it. I'm not saying I'm a perfect person because I'm far from it but I don't think I deserved to be treated like dirt when I am not. I am a good person. I am honestly not stupid and when it comes time to work, I do get most of my work, if not all of it done.
I also don't feel right signing my name to this, only because if it gets back to my manager on who wrote this, I will only be treated worse than I am now, and I honestly don't think I could take much more of it. But I am going to anyway. For I was off the clock when this was written, and if something is done off the clock I should not be punished for it, especially when I'm voicing my opinion.
HIGHLANDS RANCH COLORADO, COLORADO -- I have worked at Walgreens for about 6 months. When I got hired, it was clear that I would be working maybe only 20-30 hours a week because I'm still in high school. The first day on the job, the manager was supposed to train me but was "busy" so had me work with a woman at the front desk. She barely spoke English and I had a really hard time understanding her. She kept yelling at me for everything I did, in front of customers, because I wasn't doing it exactly like she was. The customers obviously felt uncomfortable and told her I was doing a good job and that I'll eventually get into the routine.
The next day, the manager puts me on the front register by myself, and the lady who "taught" me how to work the front told me how to ring a customer up. That's it, nothing else. I had no idea what I was doing, so I apologized to the customer and called a manager over. Every time I called him over he pushed me out of the way and checked them out. He was mad because I didn't know what to do, even though he was supposed to teach me and put it off to the next girl.
As I worked there longer, I realized how unhappy my fellow employees were with their jobs. Everyone was filled with a hatred towards **, our boss. I hadn't had any problems with him so I stayed out of the drama. When I got my second and third paycheck, I was somewhat confused because I calculated making $400 in two weeks and I was getting just under $200. I just figured I would get the rest next pay - nope. My friend works at McDonald's and works half the hours I do. We both are working minimum wage jobs of $8 an hour. But at the end of the month she's getting double of my paycheck.
Let me note that my mother is disabled so I'm basically paying for the things I need because money's tight. That's right. They aren't paying me $8 an hour, and I know if I brought it up they'd accuse me of lying and fire me. One night, they messed up the schedule and I was the only person working the night shift. I was okay with that until I said that I was supposed to get off at 9:30. That's when I was scheduled to end my shift. I wake up at 5 every morning, have seven hours of school, and have a 6 hour shift every day of the week. Not to mention I've had mono twice this year, I have chronic pain and chronic fatigue syndrome.
I just wanted to go home and sleep. They refused to call anyone in and I was forced to stay until 10:50. During this shift it got super busy, and I was the only one working. My boss was in the office talking and giggling to who knows who. Customers were getting frustrated so I called a manager for help. He came and checked one person out and left, while there were 5 other people in his line, and 4 in mine. How lazy and disrespectful to those people.
Also, they made me go through and clean out expired items. I found things in the dirge from four to 2 years expired. All these goods filled 5 carts. They don't throw away expired things, then sell it to people, and won't return it when people figure out how old the food was. That's pure lack of any professionalism. Recently my mother was in the hospital, and I knew I couldn't cover my shift, so three days ahead I talked to a shift lead and he told me to talk to **. The next day I talk to ** and passes me off to talk to a different manager. The day of my moms surgery I called and the manager wasn't there, just **.
I told him I tried for three days to let them know I couldn't make it to work because of my mother. He basically told me that Walgreens is more important than picking up my disabled mother from the hospital. Who tells a 16 year old girl that? I didn't show up for my shift that night for obvious reasons. I told them I was quitting after several bad experiences that weren't even previously mentioned and I blamed it on the fact that I was moving. My female manager seemed pretty understanding. Until she said I needed to work every day until I moved (I'm moving out of country) and that I should push my moving date off so I could work longer.
I didn't show up to work the next day because I made it pretty clear that I quit and then I get calls from pissed employees that I left them short handed. The manager never told anyone I quit and played it off as if I was an unprofessional teenager ditching work. She never documented the fact I QUIT and ended up firing me. So the next job I apply for they automatically think I'm unreliable because I was fired even though I quit. This company makes me sick to my stomach. I refuse to ever contribute to their company again.
AURORA, COLORADO -- I am a mid 40s, educated, tax paying, voting, credit card carrying consumer. On this Sunday afternoon I walked into the Walgreens at Havana and Alameda to look for hair color, hot and tired after a day of errands and shopping. I had a backpack fully on - both shoulders, not just slung over one (and as such, impossible to unzip or access without taking it off completely), a shopping bag from another store in one hand, and a jug of iced tea in the other hand.
While looking for the hair color stock, I was stopped in the aisle by an employee informing me I'd need to leave my bags at the counter before I could shop anymore. Then further that my backpack too would need to be left with the staff. I stated I had a laptop in my backpack and wasn't prepared to simply leave it at a front desk. I was informed that they would be there, but that I should have been stopped at entry rather than allowed to come back so far. I was being addressed with a tone one might expect to hear at age 7 - as if I needed watching over and direction.
She continued, making it clear that I would not be allowed to shop if I didn't agree to leave my merchandise and backpack with her. It now being abundantly clear that I was for whatever reason under suspicion for possibly intending to steal from them. I told her I didn't need to shop there that bad - that I'm not looking to steal anything, and turned to leave.
However, on walking back out of the aisle, I noticed a number of other shoppers, many with backpacks, who'd apparently not been singled out and forced to entrust a Walgreens employee with hundreds of dollars in computer, software (in the backpack), and paid and bagged merchandise from other stores as well, if they cared to spend a few bucks there. I was the lucky one receiving that special attention.
Only one other time in my life have I been blocked from shopping unless I agreed to leave my possessions with a store employee, and in that case it did actually seem to be a policy applied to everyone entering, not just me. However, even then, I was offended enough at the presumption being made of customers, that I not only left and spent my money at a shop down the street (which didn't require customers hand over possessions to spend money with them) but have not returned to any of that chain's stores in the years since - highly recommending against it to others should the company come up in conversation.
Walgreens already has the competition of other stores that sell more and for less all around them. This particular store has a Target and Costco (which I am a member of and neither of which has ever requested bags and or backpack be handed over to shop with them) about a mile down Havana. While I've noticed there are some retail stores now taking an assumptive approach toward customers as potential shoplifters on entry, I am of the opinion that all customers, no matter what their age, appearance, or demeanor, until they prove otherwise, deserve to be treated with respect by the companies profiting for their interest and time.
If I don't feel afforded such by any company I attempt to do business with, I simply don't return. And in the case of Walgreens, and being embarrassingly singled out and so completely and without evidence or reason for suspicion, barred, I not only will not be returning to this store or any in the chain, but am now posting the events and experience as well. Embarrassing, offensive, and stressful - all for thinking I'd see if Walgreens might be a good place to purchase hair color from.
This email was sent back in February by an hourly assistant manager to the CEO of Walgreens, Greg Wasson, right after our pay cut was announced. It was forwarded to me from a friend of the author, and I deleted the author's name to protect his privacy. It is lengthy, but well worth the read for anyone that still has a thorn in their side. I know I do.
"Mr. Wasson, pursuant to Walgreens policy and the Walgreens Open Door Policy, I am hereby formally exercising that privilege to speak with an open and frank mind about recent decisions made in Deerfield. I am writing you to request that among the decisions being made by Corporate and the consultants you have hired, that the decision to officially scrap the Four Way Test and the Walgreens Creed become official.
After all, over the past three years, both have become increasingly irrelevant. With the decision to re-neg on the agreed upon compensation rates for MGTs, and the shady, cowardly way it was communicated (after hours, Monday afternoon, straight from Store Ops, completely bypassing the DMs), the Four Way Test and the Walgreens Creed are no longer relevant. In the minds and hearts of many of your store employees, in fact, they are non-existent.
Before you label me as just another angry malcontent with a sharp mouth, please bear with me. Not all that long ago, I was in your same position. I was a senior managing director at a large, top-ten marketing agency. When the handful of us that were recruited in to "save" this agency arrived, we found the state of the agency in dismal shape. We had just lost over 25% in capitalized billings via the loss of a major client. Adding to our frustration and angst was a struggling economy.
But, unlike your consultants and inner circle, we made the decision to take care of our employees and clients first before we took care of the analysts and brokers on Wall Street. We chose to take care of the staffers who were doing the work before we took care of those of directing the work. Yes, we had to make some job cuts, but again, unlike your consultants and senior executives in Deerfield, we chose to cut those directly responsible for the agency's rapid descent.
We didn't start in the middle of the ranks, or at the lower end. We started at the top of each department and group. And those who were responsible for the agency having lost valued clients such as Frito Lay and Taco Bell due to mismanagement, poor decision-making, complete lack of leadership, cronyism, and an attitude of "well, that's how we've always done things" found themselves terminated. No severance package. No parachute. Sure as hell no early retirement. In other words, those who had mismanaged the business were not rewarded or praised or excused. They were fired. Period.
Unlike Walgreens' corporate, we did not go looking for mid-level copywriters and account executives and media buyers and inform them that we were reducing their salary and compensation packages due to the poor decisions of upper management that got us into this mess. Those employees, much like the assistant managers here at Walgreens, were not the problem. Our senior people that mismanaged the business and who made the bad decisions were the ones shown the door..
I saw the blurb the PR spinners sent out regarding Wal-Mart cutting seven-hundred-plus jobs from its Bentonville, AR, headquarters. I know several of the senior marketing executives for Wal-Mart, and I know the principles at their two advertising agencies (Bernstein Rein, Kansas City, and GSD&M, Austin, TX) extremely well. And there is also more to this story than what was sent out to our stores by the spinners. Quite a bit more, actually. Wasn't hard to find, either. The Wall Street Journal did a nice piece on it.
Wal-Mart cut the fat and the bad decision-makers from its headquarters.. That money is being reallocated to their store levels, where, and I quote from one of their marketing VPs, "Where the revenue is generated and where the revenue will always be generated."
I see excuse after excuse coming from Deerfield about a challenging economy. Yes, it is challenging. But strong leaders find strong solutions that result in strong motivation. Easiest thing in the world is to cut the jobs or salaries of employees you know you'll never see and never have to face. Hardest thing to do is to look the senior staff in eye that you've seen everyday for the past five years and tell him, "**, I hate to say it but you've made far too many bad decisions in the last few years and we're paying the price. As much as I like you, you're out of a job."
The single worst decision made in Deerfield and continuing to be made is putting the shareholder in front of the employees and customers. The most successful airline in the history of this nation is Southwest Airlines. Herb Kelleher never gave a rat's rear end about Wall Street. He and Colleen simply continued to build, grow and run their airline by putting their employees first with the caveat that they take care of Southwest's customers in a manner that would put all other airlines to shame. In doing so, they created a customer service reputation that is legendary.
Southwest also made a profit every single quarter, but often times Wall Street would criticize them for "not meeting expectations." Again, Kelleher cared about making a profit, not what some Ivy League weenie on the Street thought. When you do that, your stock will take care of itself. When I came out of semi-retirement and joined this company five years ago, there was little doubt that Walgreens put employees first. Today, there is zero doubt that Walgreens puts Wall Street first. Monday's late day announcement regarding assistant managers' compensation drives that point home even harder.
Everyone realizes that Wall Street loves debt and acquisitions, how else does one explain CVS's stock price? But the single most attractive thing to me when I joined Walgreens was that it was a cash-solvent company. That said to me fiscal responsibility. Where has that fiscal responsibility gone? Deerfield crows about record sales and upward sales trends on our "news page" on Storenet, then in e-mails to the stores, talks about declining sales that precipitated taking money out of over 16,000 assistant managers' pockets.
We read about awesome January sales and then we foolishly think, "Hey, maybe we'll get some of those lost hours back in the stores." Silly us. Deerfield then announces we're spending that money to buy more Rite-Aid stores out in California if an effort to please Wall Street analysts.
We, as a company, used to mock CVS for that very same attitude and for their growth-by-acquisition mentality but then here we go and do the same exact thing... only we take money from the employees to help fund the acquisitions. And now, we're doing everything we can to model our store operations after the very competition we used to deride and mock. When I joined this company, the line was, "We don't want to be the biggest drug store in America. We want to be the best drug store in America." We strove for quality over quantity. Now we trade chase quantity at the expense of quality.
Bottom line, Mr. Wasson, is that you're demanding that your source of revenue - the stores - do more and do it with less people, which means working harder. That's fine. Most of us are used to doing that. But then you demand that we do more with less, having to work harder, then do it for an average of 20% less so that we can continue to fund your ill-advised acquisitions based upon what a bunch of consultants advise, solely in order to please Wall Street over Main Street.
All the while asking Main Street to pay for it all and accept the longer wait times, the decreased service, the run-down stores that Deerfield will not invest in to refurbish, the unreliable equipment that processes film and prints while demanding more out of the people manning the equipment. Is it any wonder complaints, chain-wide, are climbing faster than a homesick angel? But we're sure the consultants have an answer for that, too.
But just remember what we used to say back in the military: "Those who can, do. Those who can't, teach. Those who can do neither, consult." It has never been more true than it is today. Which is why should I ever have the occasion or pleasure to meet Kevin Walgreen, I'll be honored to shake his hand and buy him the beverage and meal of his choice.
Mr. Wasson, I know you inherited this mess and I salute you for trying to straighten it out. But foregoing and abandoning the principles and values that built this company and made it great is not the way to do it. I wish you all the luck and fortune in your challenges, and if I did not care, maybe as deeply as you about the future of this company, I would not have taken the time to write as much as I have nor in the tone I did. I hope you understand and respect that."
TEMPE, ARIZONA -- My insurance requires me to use Mail Order to buy maintenance medications. I bought $300+ of prescription medications from Walgreens Mail Order, and the medications arrived in a manner that must be illegal! I've used mail order drug companies for years, and I've never seen anything like this. The envelope was a thin, plastic sheet, glued together in a very shoddy manner. One of the medications, Acebutolol, which is in capsule form, was in a bottle which had ripped apart due to the poor protection of the envelope.
Many of the large capsules were torn at the top end and the entire envelope, and all of the other drugs, were thick with what looked like talcum powder, but which was really Acebutolol medication dust. The other meds in the envelope were all thickly covered by this Acebutolol medication. It simply cannot be legal to ship drugs from one state to another like this. The drugs came from Phoenix, Arizona and was delivered to my door in Oregon via Fedex Overnight. I complained by phone and was told to JUST throw away the 73 capsules from the bottle that opened. I complained further that I was not comfortable taking the other meds due to the thick Acebutolol dust covering them.
They eventually agreed to replace all of the drugs, so I don't have a monetary loss from this transaction. That said, however, based on my 9 yr experience of being on Medicare and dealing with mail order pharmacies, the manner in which these drugs were sent from Arizona into Oregon is highly unusual. The other mail order companies use bubble wrap and/or bubble wrap protected envelopes and/or boxes. It cannot be legal to send prescription drugs in a manner that guarantees the quality of the drugs will be affected.
I have pictures of the envelope and state of the drugs. I just wonder if anyone at Walgreens even cares that they have such poor delivery capabilities that people could get sick from this...
FRESNO, CALIFORNIA -- I am usually not one to complain, let alone write a complaint, but what happened today to me was uncalled for. So today March 12 at approximately 9PM, I was shopping for some makeup and hair products. I decided to pop off the cap of a hairspray to see if I can smell anything, if so, does it smell good. Then I noticed one of the employees watching me about 20 feet away. She then yelled across the store saying, "Hey! You can't spray that!" in front of all the customers and my family. Very embarrassing for me since everybody turned and looked at me as if I did something wrong.
I was shocked because I didn't spray anything, I was trying to smell it, I never once sprayed anything. I replied back to her, "I didn't, I was only trying to sniff for a scent." Her response was, "Yes you did, I saw." Right, she saw me over everything and somehow saw this invisible spray since I never did. False accusation isn't the only problem here, it was her tone. She yelled at me with a convicted attitude like I was stealing or something; I was only sniffing. Last time I checked, it wasn't against the rules to smell something to see if you like it or not. This was a very poor representation of how a customer should be treated.
After I decided to ignore her and walk away, I could see her following me throughout the store and watching me, like I was some criminal. I think how wrong this was of her is obvious. I have done nothing wrong, yet she treats me like some criminal. It would have been okay if she had walked over and asked me if I did spray in privacy, saving me the embarrassment. Yelling across the store and following me though, isn't okay. I would like for her to be disciplined by her superiors and taught a lesson on how to talk to a customer properly as she should have.
ST.PETERSBURG, FLORIDA -- I went in to the Walgreens drive through at 9:43am on September 27, 2013, to have my pain medication filled. Now the month prior I had filled it here using this same pharmacy but with a different pharmacist. When I got to the window I handed my prescription over and as soon as his eyes met paper he came at me with a resounding "Now we don't have this and haven't for several months!" I told him well that curious cause I had just filled it here last month.
He then was caught off guard and being to stumble across his words and he then went to the computer and said, "Well I see if we have any available." At this moment I was so pissed off I felt like exploding however I wanted to get my prescription first and go home and do some research. I wanted to find out if a pharmacist can deny a legitimate prescription and if so on what grounds. He came back after a few moments and stated that, "okay I'll fill it but I need your ID," to add insult to injury and insisted that I tell him what I was being treated for. I told him back pain.
Now he came back asking me several more times the same question and I gave him the same answer. He said "can I have something more specific" and I told him back pain. After this difficult, not to mention, rudely invasive back and forth the pharmacist went about his business. As he handed me back my ID he told me to be here in an hour. I came back at 10:55am. I was prepared with some information I had found online whereby others have had this same issue. This fact made me a bit more heated but controlled. As soon as I walked in I politely but purposefully requested a store manager.
When ** responded to me I asked her to accompany me to get my medication and that we could talk about my problem back there. She hesitantly followed looking worried. I guess I came off as a man on a mission. Well once I got my meds in hand I began my explanation to the above. All that ** did was back up the pharmacist and tell me that the pharmacist has to make sure that I fit into some policy schedule that I was not privy to upon request and I was quoted DEA law which I also could not see with my own eyes.
I told them that this was unacceptable and a completely ridiculous hardship for the pharmacist to lie to me outright which would cause me to have to drive from one pharmacy to another unnecessarily when he had my medication all along. She looked at me with a deer in the head lights. At this point she was getting frustrated with me cause all she could do was spew this nonsensical data at me which meant nothing and was backed up with even less information.
I then asked for the name and phone number of the regional manager because my situation was not resolved and it seems that if myself or anyone else will be dealing with these issues over and over again at this Walgreens location. She gave me the 1800Walgreens phone number. I called and left a message we'll see how that turns out but I'm not hopeful that anything will change or that I will be taken seriously.
PITTSBURGH, PENNSYLVANIA -- Every week, I purchase something from Walgreens. When I make purchases, the store representatives are helpful, kind and professional. However, that has recently changed under the store's new leadership. On 09/02/2012 at 05:10 PM. I took a pack of Biscoff cookies, 2 Pringles Ranch Chips, two Hallmark cards and a iTunes Gift Card to the counter for purchase.
Without a hi or hello the clerk held the iTunes card in mid air and immediately asked "how are you going to pay for your purchases?" I responded that I did not know how I was going to pay for the purchases because I only keep a certain amount of cash on my person and if I do not have enough cash, I usually pay for my items using my debit card. Nevertheless, I was told that I was unable to buy the iTunes card with my credit card because it was a gift card. I informed the clerk that this could not be the case because I regularly purchase iTunes cards and Microsoft points with my debit card all of the time.
Incidentally, I purchased iTunes on 08/31/2012 with my debit card. She responded that's the policy and she is simply doing what she is told. Then, the representative swiped the iTunes card and it immediately had a problem. The iTunes card would not go through for processing or purchasing (activation code problems). The manager pressed a few button and then explained to me that the store needs to be careful allowing customers to purchase iTunes cards with their credit cards because that it not the policy.
I asked then why was I able to purchase the iTunes card with my credit card previously and I was told that I could purchase the card but the store needed to be careful. He then reassured the representative that she was doing the right thing. I was in total shock and upset but I kept my composure. I responded that his explanation did not explain why I was able to previously make purchases with the card. The manager then held the gift card to my face and stated, "Read it." I responded that I have a MBA and can read very well. He said, "You just have to have the last word."
I told him that this is not about the last word but rather inconsistency in how policy and procedures are applied. He then proceeded to read the terms and conditions on the iTunes card. However, once they were able to get the activation to go through, I was able to make my purchase with a debit card. I contacted the corporate office only to find out that customers can purchase iTunes cards with debit cards or cash. The corporate representative could not find any information restricting the usage of credit cards to make a gift card purchase.
I am contacting the corporate office on Tuesday after the Labor Day Holiday to discuss my concerns. I will no longer shop at this store and especially thank God for Amazon. Nothing I need in the Walgreens can't be purchased in CVS or online. I also completed my online survey as well. I only can kick myself for being so persistent in purchasing the iTunes card. Instead of standing there pleading my case, I should have put everything down and went to the CVS across the street.
JACKSONVILLE, FLORIDA -- I went to Walgreens yesterday with my daughter to get 2 items: toothpaste and Afrin nasal spray. Toothpaste was no problem. A couple of weeks ago a Walgreens coupon printed out with my receipt for the Afrin for $5! And I saw that the March Walgreens coupon booklet had $1 off any Afrin. Now, neither Q had any restrictions, except the size which said 0.5 oz. So I got the cheapest Afrin at $6.74, but the register wouldn't take either of the Afrin Qs. The manager that came up was crazy! He began the conversation by yelling at me that he wasn't sure about the origin of this coupon and that he would try it one more time and then "that is it for you!"
Then he changed his mind because he said that he couldn't tell if it was from Walgreens or not. During this rant, the other employees were trying to interrupt him to tell him that it DID say Walgreens, but he talked over them and me until I finally leaned over the counter and pointed at the LARGE Walgreens logo on the Q and said "Wal-greens." Instead of acknowledging me, he said, "This coupon is too short, it doesn't look like ours. I can't take it because it's too short." I will admit it was short, but only because half of it had been an ad with a dotted line to cut it. The dotted line was still visible and obvious.
Mr. ** would not let me speak, he was loud and rude and spoke to me with obvious disgust. So at this point, he picks up my coupons and my merchandise and walks away. He said nothing to me, but shouts back to his employee, "Take the next customer!" then disappears around the corner. The cashier and I both look at each other, dumbfounded, until I said I would just wait near the photo area until he came back. When he returned, he had gotten a different Afrin (no-drip) to see if it would work because that was in the picture on the store coupon.
Now let me mention that this was NOT the actual product in the picture, but another Afrin product that was no-drip. The coupon scanned for this product just fine, so he angrily begins to tell me that had I just gotten what the coupon was intended for, we wouldn't be having this problem. (Now, I want to take this moment to say that at this point in the conversation, I had barely been allowed to speak.) I said in response to him that I didn't see anywhere on either coupon that said it had to be for a No-Drip product. He said it said it was in the picture.
I said that the product he had scanned wasn't in the picture either, and how are customers supposed to know what the store coupons are for? Just keep trying till something sticks? Then I said, "Nevermind, I don't want it, give me my coupon back." At this point he looks at me and snarls, "I don't know which one you want back." and THROWS my coupons down at me. So I pick them up, take the $5 Afrin Q and give back the others. He rings up my purchase, and is VISIBLY angered when a $3 Register Reward prints out.
As he hands me the receipt, I told him that I will be calling corporate about this, and that I wanted to be clear that I am not calling about the coupons not working, but about his attitude problem. Needless to say, this is the last straw with Walgreens. The employees are never nice, just tolerable. And this is the third time that I have had an extremely rude manager at this location, although this particular experience takes the cake! I will NEVER go back here.
QUEEN CREEK, ARIZONA -- Today my husband went to Walgreens to pick me up some Advil PM. He called me when he got to Walgreens to make sure he got the right Advil. I had asked him to make sure it was the one with the Register Rewards in this weeks ad. He was on the phone with me and went to the register to ask the cashier if it was the correct one. The cashier name ** said there is the ads for my husband to look it up himself and that knowing the ads isn't part of his job description. In addition he proceeded to tell him that him working there is not a career for him, basically showing he didn't care about this job. I was appalled to hear the conversation first hand.
My husband then paid with this disrespectful employee because there was no other cashier available. Then while standing waiting for a manager to come the cashier said to my husband "why are you staring at me for?" in a really combative type of way. My husband responded that he was just waiting for the manager and for him to not become defensive. Finally the manager came and his name was ** (claimed to be the store's general manager) yet he was very unprofessional and also combative.
My husband explained the situation to the manager and he stayed quiet while he asked if this was acceptable to treat a customer. The manager said "No" but then told my husband that all he can do is check the tapes. The manager was basically implying that my husband was lying about the situation. He left and came back to my husband with an even more of a nonchalant attitude and said he watched the tapes and all he can do is address it with the cashier. He then told my husband that he isn't going to scold him in front of him. My husband then said he wasn't asking for that just wanted the situation handled.
While the manager was speaking to my husband I could hear the cashier ** yelling and telling the manager and my husband to talk about how my husband was staring at him? I cannot believe that all this ordeal over asking a question about an ad for Advil. I read all over that your company prides themselves in customer service and yet this experience proves otherwise. I am appalled that you allow this cashier (employee) and manager to represent your company. The manager was beyond unprofessional and made it seem like he had to make sure my husband wasn't lying and at no point while there did he tell his employee to stay out of the conversation.
It was as if the employee was telling the manager what it was going to be in regards to this situation. If this is the type of management that you have then shame on you for claiming customer service as being your main focus. It is clear that this manager ** and employee ** are not the core of your company but they do represent the face of Walgreens and with that being said it's a shame. When my husband told ** that he goes there all the time his response was "I've never seen you here before"!
My husband being a finance manager himself who deals with customers said "even if this is the first visit is this what you want me to experience as a customer. I live around the corner and I fill my prescriptions here all the time you can look me up in your system if you don't believe me. Regardless of that why should a manager or company care if this is your first of fiftieth visit?"
Needless to say my husband left with a bad experience all around and when asked for whom ** reported to he was given the answer if he has an issue he can call #1-800-Walgreens. So basically your employees and managers can treat people with utter disrespect and there is no one to complain to about it. This is my areas Walgreens and we live less than a mile away and could very well go to Walmart and with experiences like this we just might! Especially when we have to prove we are frequent customers to get even the slightest bit of respect. I hope someone watches and listens to the tape to see the lack of customer service.