ENUMCLAW, WASHINGTON -- Walgreens (1/22/16). My issue with Walgreens isn't complicated. On 1/18/16, I got a prescription of Tamsulosin filled at the Enumclaw, WA, Walgreens. I picked up the Tamsulosin at the pharmacy counter. I examined the contents. I found the pharmacy gave me 90 pills instead of 180 which the prescription called for. I pointed out the error to the pharmacist himself. I had a feeling I should talk directly to the pharmacist. He checked his computer and agreed a mistake was made. He told me the prescription would be corrected.
I returned on 1/22/16 to pick up the Tamsulosin. The pharmacist told me that he gave me 180 pills on 1/18/16 and refused to give me the 90 missing pills. The store manager would not help and refused to fill the 90 missing pills. My daughter counted how many pills I actually received on 1/18/16 and I only received 72 pills in total. This would be a “he said/she said” situation except my caregiver was with me on 1/18/16 and heard the pharmacist admit to the original mistake. She heard him promise me he would correct the error. This is just one example of the errors the Enumclaw Walgreens Pharmacy has made with my prescriptions.
MARINETTE, WISCONSIN -- My little guys liquid medicine is risperidone, not liquid morphine and yet, every month we got the run around getting it refilled on time, and always got told it was too early, then we "always " run out, and then Dr increased med 3 different times in separate months, and yet we were told the bottle still should have lasted the entire month on the original amount in it, even with the dose increase.. huh?! But the topper was making him go w/o any of it for 9 days because we must not know how it measure or something, and it's way too early to refill, sorry. He has non verbal regressive autism w/ very aggressive violent episodes & is put on this medication to stop them.
How the hell is that OK or medically acceptable to put a child into withdrawals like that, and they didn't give one ** about it, thought I was selling it or something. I could have reached through that window & went all postal on that witchy (little) chick that is always the one giving me a hard time. The day they denied my father his medication, he just got released from the UW Madison hospital after 27 days, he had 3/4 of his tongue removed, a neck dissection, and a record size tumor that grew from his side of the neck into the floor of his mouth removed. He needed pain meds ASAP.
Had trachea & feeding tube, also on liquid meds like my son, dad needed liquid perc 15mg... not liquid oxycotin geez, and they were rude as hell, said "sorry we don't have this here, it'll be like 3 days, good luck trying to fill this around here too." Walgreens, you lost people in your community who stayed from the beginning, and who know a lot of ways to bad mouth you & well deserving, messing with disabled children & terminal cancer patients meds is a serious ** up thing to pull!!!!!
Just wrote the Governor of my state the following letter: "Dear Governor Haslam, Walgreens pharmacy has warped your well intentioned "I hate meth" law to attempt to add to their profit margin. The law states in section 2(d) "The pharmacist or pharmacy intern shall counsel with the person seeking to purchase the product as to the reasons for needing the product and may decline the sale if the pharmacist or pharmacy intern believes the sale is not for a legitimate medical purpose."
Walgreens has just told me they cannot sell me Pseudoephedrine because I do not currently fill prescriptions at Walgreens, and that is Walgreens policy which they must enforce to be compliant with the new law. My not filling prescriptions at Walgreens does not prove that I am purchasing the drug for illicit purposes. I was at their location on South Willow Ave. in Cookeville and spoke with the pharmacist on duty **. I explained that my wife was in bed in tears with pain up the side of her neck and in her ear from allergy congestion. She said that because I did not fill my prescriptions at Walgreens, she could not sell me the medicine I know I needed for my wife.
She could only make recommendations. She recommended a Phenylephrine product or Mucinex. I already know, and all the pharmacists and doctors I have asked about it agree, that Phenylephrine is a useless product that has almost no effect on serious sinus congestion. There is even an independent study that seems to support this: **. Everyone who bought this "replacement" for Pseudoephedrine was hoodwinked. Their hard earned money was spent on a product that no one even tried to prove worked until 2010, and the study finally at least lends some modicum of proof that this is true.
I know I threw away 2 club store sized bottles of this product after several attempts to use it for sinus congestion symptoms for my family of 5 yielded no results whatsoever. As for Musinex, this recommendation for severe sinus congestion is just silly and frighteningly uneducated. Musinex is an expectorant, not indicated for sinus congestion. As a matter of fact, the manufacturer has a website that recommends Mucinex D for sinus congestion. Guess what? THAT product contains psudoephederine, and is also behind the counter, unavailable to us who do not fill prescriptions with Walgreens.
I do understand that Walgreens is a private business and presumably has a right to not sell a product, but that is not the case here. They have it and simply refuse to sell it to anyone who does not fill prescriptions there. Why not just go somewhere else? Walgreens is the only pharmacy open late Sunday night in Cookeville. My wife is the love of my life and I would die for her. I had to come home failing her, failing to bring home the only medicine that will give her relief from her symptoms, because Walgreens has created this policy, and told me that their hands were tied because of this new law, and that if I did not like it, I should write my Senator.
They really said those words to me. Meanwhile my wife lies in her bed in misery, unable to get relief from her symptoms until a pharmacy less concerned with making money than the welfare of their customers opens in the morning.
BELHAVEN, NORTH CAROLINA -- The usual inept employees, lengthy wait, nothing gets done. After asking if I could ask the pharmacist about a recent prescription, I waited 20 minutes. During that time nothing was accomplished by Walgreens. The same people who were waiting at the counter when I got there were still waiting when I gave up and left. I did see, however, the pharmacist wave her hand across her PC as though casting a spell.
It seems it doesn't matter where Walgreens goes, the same poor performance follows. It must be in their application questionnaire "are you incompetent?" If you check yes, you have a job. They were poor when I used them to fill and refill prescriptions in Lusby, MD until they drove me away to another pharmacy where I could get my meds without missing 2 weeks. Here in Belhaven the service is just as lousy. If Walgreens could save me $10,00 a year in costs, I still go elsewhere for my meds.
12041 PALM BEACH BLVD, FLORIDA -- Florida laws states you can only pick up a schedule for medication two days before the prescriptions last refill date.
Walgreens takes it a step further. If you're a couple days late they count two days from when they physically handed the medication to you. So........ if you're supposed to pick up your prescription on the 1st and you don't pick it up till 5th.... you can't pick up your next month's prescription until the 3rd.... and trust me it gets worse.
They have taken something that could be relatively simple and made it extremely frustrating! When I voiced my frustration and said I wanted to file a complaint the receptionist didn't realize I hadn't hung up my phone, and mocked me. That sealed the deal for me. I'm done with Walgreens.
NORTH BERGEN, NEW JERSEY -- I went to Walgreens in North Bergen NJ today to fill my pain prescription because my regular pharmacy was out. The pharmacist asked for my ID and insurance card, asked me several questions about allergies, have I taken this before, etc, then said he'd have to check his stock "and a couple other things". He took my ID with him. After 5-10 minutes he returned and said he couldn't fill the prescription because I've been using the same one for more than 6 months and that it's "his policy" to not fill it because there are other, single dose alternatives.
I asked him how the ptb could possibly know more than my doctor, who has been treating me for over 12 years, to which he replied that this is their policy and that other drugstores might fill it, but not theirs. Very upset. How can anyone decide for me what my pain level is? I've never doctor shopped, never gone to multiple pharmacies for more than one prescription and have a single doctor who provides the same prescription every 4-6 weeks, depending on how often I need to control my pain. I told the pharmacist that they have lost a long term customer and I left. Terrible policy that makes someone who is in pain feel very insulted, small and insignificant.
NOGALES, ARIZONA -- I am writing about a situation where Walgreens policy comes into conflict with my health needs. Like many on the border with Mexico, we have doctors in Mexico. Walgreens policy states that only an original prescription is valid for refills of medicines. No copies, no faxes, no phone calls, no emails etc etc. When your doctor is 200 miles away and you have let your prescription run out, this is a problem. The pharmacist will not give you a few pills to hold you over (like they do at CVS) because he claims his license can be revoked.
He tells me to go to the ER. I don't have the money to go to the ER! That could have run into the thousands. So as a result, I had atrial fibrillation for about 8 hours on the job today. What if I had a stroke? What was more important to the pharmacist, his policy or my health? Clearly the policy takes precedence. The fact that I did not check how many pills I had left is not his problem, and he made that known. Do you not think my family would have gone after the pharmacist and Walgreens for everything had the worst happened? Time to rethink policy.
MONTGOMERY, ILLINOIS -- I swiped my bank debit card to pay for my prescription and the machine said sale was APPROVED, but then the register froze and would not give me a receipt. The clerk said I had to swipe my bank card again. I said no because my purchase was approved and if I swiped my card again I would be double charged. At that point the clerk called the assistant manager who took the bag out of my hand and would not give me my meds until I paid again. I explained that I was a senior citizen on disability and could not afford a double charge, but he said "too bad, swipe again or you don't get your meds."
I was told that if I was charged twice come back in and they would give me a credit. So I went home and went online and checked my bank account and sure enough I was double charged. The next day I went to the bank and requested a print out of my account showing the double charge (which I had to pay for). I took the printout back to Walgreens store manager Mr. **, manager of Walgreens on Douglas Blvd, in Montgomery, IL. Mr. ** was so RUDE to me, I couldn't believe it. He said the print out I brought him was not good enough and I had to bring in my bank statement which I would not get until the 15th of the next month.
I told him I could not wait that I was a senior citizen on disability and I needed the money he took out twice was for my groceries. He looked at my balance and said you have 900.00 in the bank you have enough for groceries. I explained to him I had written checks that had not cleared yet, but he did not care. I was getting upset by this point and Mr. **, Mgr., then told me that he didn't like my attitude and now he decided he would NOT give me my money back. I left the store in tears, I was insulted, double charged and to make matters worse when I got home and opened the bag, I was given the wrong brand of on the meds that I take every month.
So I called and they told me to come back and return the wrong brand and they will give me the right one. So after 3 trips to Walgreens, a trip to the bank and back to Walgreens I still did not get my money back. I have to wait until next month's statement and go back to Walgreens and fight for my money back. I have used CVS pharmacy ever since they opened years ago and never had a problem like this. Mr. ** should not be a MANAGER. He was RUDE and INSULTING to me and Walgreens made the mistake... not me. I am calling my insurance company and reporting Walgreens in the morning.
This must be how they make their money by cheating their customers. Mr. **, manager of the Walgreens in Montgomery, Illinois does not deserve to have the title of Manager. There are many people out of work and would love his job. He cheated me, he knew he cheated me, but he did not care. I want my money back, I want the money back I paid for the bank print out, and I want my gas money back for the trips I made back and forth. Mr. ** should be FIRED.
I have used Walgreens pharmacy for many years simply because it is on my way home, and as many other people now, my time is precious. So, I call in my prescriptions, my husband's, and yes, my dog's. We spend (with insurance) about a month at Walgreens pharmacy and store. I don't believe it is the fault of the employees, but Walgreens corp. Because there is, at the most, two employees in the pharmacy, which is my final destination.
When I finally get to the counter, if the person who appears to be a pharmacist, waits on me, it is as if I am an irritant. They look for my prescriptions and ring them up, I pay, get home and find something wrong. They have given me generic when my doctor specifically wrote on the prescription not to give me a generic. Oh, let me mention that before I began checking, I took the generic for many months and when I went for my bloodwork, there was a problem. The doctor asked me to bring in my prescription bottles, and when I did, the doctor found that I was taking a generic for synthroid.
My bloodwork was not good and the doctor explained how important it is for me to take the synthroid. When I had my thyroid removed, they first put me on generic medication and I was allergic to pork, so they changed me to synthroid which I had been on for over 40 years (I am 59). The doctor said it is a fact that individuals who have had their thyroid removed and were placed initially on synthroid, do not do well on the generic. The doctor told me it was very important to always make sure I get synthroid. The same type of thing happened to my husband. He took the generic, not knowing that it was not okay and the medication did not work properly.
For the convenience of location, I continue to go to this awful Walgreens where the pharmacist always give me the feeling that I am a nuisance by being there. I quit going inside of Walgreens to get my prescriptions because I had to wait so long. I thought the drive-in would be faster. After many long waits in the drive through, the final drive through trip happened this week. After waiting in line, I finally got to the window, where no one was in sight and was told by a voice on the speaker to "I'll be there in a minute." It was actually five minutes, and a nice young girl appeared.
I paid for my package, and told her this had no reflection on her, but they need more help and who could I contact to voice a complaint. I was told 1-800 Walgreens. She actually said, "go girl." I know you have an idea what is coming. I called the number on my cell phone on the way home I was so fed up. After hearing a recording and waiting for a lengthy period, a person came on the line and asked my name. I told the person I would like to speak to the CEO, the person said she has never talked to the CEO, she could not connect me and she could not give me a phone number or an e-mail.
She said she could take my complaint. I asked her where my complaint would go and she said to upper management. I said, "can I speak to upper management, please." She said no, she could only take my complaint and send it herself. She said she could give me a mailing address for Walgreens corp. I came home so frustrated. I promised myself I would change drug stores and I will, but isn't it sad that the CEO of Walgreens couldn't care less about what is "going on." The American people need to take a stand. According to the news, "1 out of every 7 Americans is living at poverty level." We are doing more for less.
It is time we made a statement to corporations that are making the "big bucks", and make a public statement that they don't appreciate our business and do not want to hear what we have to say. If you are experiencing this type of service, make a statement, take your business where you will be treated as you should be treated as a very special person. We all are!
I have worked with this company for several years, and once wanted to be a retail pharmacist. But now, if I ever do become a pharmacist, I would never work for Walgreens or any other big corporation! Surprisingly (hah), they are all about the money, to the saddest degree! Walgreens is hurting financially right now, and that means one thing for us - layoffs and cut hours. But, as a corporation, Walgreens doesn't want to "lay people off", they want us to quit. They sent out presentations to every pharmacy manager instructing them to cut hours, and to encourage people to quit!
Why would they want us to quit? Here's why - because if we get fired, they have to pay us unemployment! If we quit, they save money! This presentation told the managers to "use a form of attrition" to meet the reduced hours standard! Meaning, if they want to fire a bad employee, just cut their hours until they quit on their own. If a manager ever fired an employee for whatever reason, the manager would then get in trouble by Walgreens for firing someone!
Walgreens has a little thing called the W Card, which allows uninsured patients to receive discounts on prescriptions. The W Card costs the patient $20 to sign up, and then most generics cost $10, or $12 for a 3-month supply. My biggest problem with the W Card is there are signs all over the store that say "Pay less than $1/week for Generics!". These signs are misleading because the signs don't mention it costs $20 to sign up and it is only $1/week if your doctor wrote a 3-month-supply script, and that particular medication must qualify. Not all generics qualify for that.
SO, the signs themselves cause a lot of drama. Because the $1/week thing is only possible when you get 3 months for $12, which cracks down to $1/week. You never only pay a dollar. Many people think that if they have a prescription for 7 pills, it will cost $1, but unfortunately that is not the case. Confused yet? :) On top of that, as I mentioned earlier, the W Card costs $20 for the patient to sign up.
First of all, Walgreens shouldn't charge anyone $20 to sign-up, since they profit on the medication anyway... But anyway. The pharmacy tech who signed the person up used to get $3 in commission. So, when a patient signs up for the W Card, Walgreens corporation makes $17, plus the cost of the medicine, and the lowly pharmacy tech makes $3. I think the pharmacy tech should have received $10 in commission. After all, they have to input all of the information, and re-submit the claims, and explain the terms to the patient, all which usually takes around 10 minutes. And they only got $3 commission.
BUT now, since Walgeens is in an economic crisis, they cut the commission down even more! The pharmacy techs now make $1 for every sale of the W Card, when Walgreens makes $20 plus the cost of the medicine! One dollar?!?! What a joke! Whenever someone asks me about the W Card, I will now tell them to try Walmart's $4 prescriptions, since they don't even make you pay to sign up!
Back to my first point of Walgreens cutting the hours of all the employees. We were short-staffed anyway. We have always been short-staffed. That's why it takes 30 minutes to fill a 10-pill prescription. Because the one pharmacist is usually on the phone 24/7, and the two techs are running around like chickens with their heads cut off since 10 people just walked into the pharmacy and they all need their medicine immediately. So, Walgreens answer to us being short-staffed? They told us to work "more efficiently"! Since we never worked efficiently before. So now we have to work even MORE efficiently with fewer workers!
Please, PLEASE, boycott this evil corporation. Go to your local family-owned pharmacy. They won't have a drive-through and they won't be open 24 hours, but they will appreciate you more. Walgreens treats its employees like chattle. Also, on an related side-note: As much as I hate Walgreens and all other retail pharmacies.... The next time you yell at your local pharmacy tech, please keep in mind that you are not the only person who needed a prescription filled that day, and 90% of the time, whatever you are going to yell at me about, it's probably your insurance company's fault. So call them and yell at them.