ENUMCLAW, WASHINGTON -- Walgreens (1/22/16). My issue with Walgreens isn't complicated. On 1/18/16, I got a prescription of Tamsulosin filled at the Enumclaw, WA, Walgreens. I picked up the Tamsulosin at the pharmacy counter. I examined the contents. I found the pharmacy gave me 90 pills instead of 180 which the prescription called for. I pointed out the error to the pharmacist himself. I had a feeling I should talk directly to the pharmacist. He checked his computer and agreed a mistake was made. He told me the prescription would be corrected.
I returned on 1/22/16 to pick up the Tamsulosin. The pharmacist told me that he gave me 180 pills on 1/18/16 and refused to give me the 90 missing pills. The store manager would not help and refused to fill the 90 missing pills. My daughter counted how many pills I actually received on 1/18/16 and I only received 72 pills in total. This would be a “he said/she said” situation except my caregiver was with me on 1/18/16 and heard the pharmacist admit to the original mistake. She heard him promise me he would correct the error. This is just one example of the errors the Enumclaw Walgreens Pharmacy has made with my prescriptions.
BELHAVEN, NORTH CAROLINA -- The usual inept employees, lengthy wait, nothing gets done. After asking if I could ask the pharmacist about a recent prescription, I waited 20 minutes. During that time nothing was accomplished by Walgreens. The same people who were waiting at the counter when I got there were still waiting when I gave up and left. I did see, however, the pharmacist wave her hand across her PC as though casting a spell.
It seems it doesn't matter where Walgreens goes, the same poor performance follows. It must be in their application questionnaire "are you incompetent?" If you check yes, you have a job. They were poor when I used them to fill and refill prescriptions in Lusby, MD until they drove me away to another pharmacy where I could get my meds without missing 2 weeks. Here in Belhaven the service is just as lousy. If Walgreens could save me $10,00 a year in costs, I still go elsewhere for my meds.
ST.PETERSBURG, FLORIDA -- I went in to the Walgreens drive through at 9:43am on September 27, 2013, to have my pain medication filled. Now the month prior I had filled it here using this same pharmacy but with a different pharmacist. When I got to the window I handed my prescription over and as soon as his eyes met paper he came at me with a resounding "Now we don't have this and haven't for several months!" I told him well that curious cause I had just filled it here last month.
He then was caught off guard and being to stumble across his words and he then went to the computer and said, "Well I see if we have any available." At this moment I was so pissed off I felt like exploding however I wanted to get my prescription first and go home and do some research. I wanted to find out if a pharmacist can deny a legitimate prescription and if so on what grounds. He came back after a few moments and stated that, "okay I'll fill it but I need your ID," to add insult to injury and insisted that I tell him what I was being treated for. I told him back pain.
Now he came back asking me several more times the same question and I gave him the same answer. He said "can I have something more specific" and I told him back pain. After this difficult, not to mention, rudely invasive back and forth the pharmacist went about his business. As he handed me back my ID he told me to be here in an hour. I came back at 10:55am. I was prepared with some information I had found online whereby others have had this same issue. This fact made me a bit more heated but controlled. As soon as I walked in I politely but purposefully requested a store manager.
When ** responded to me I asked her to accompany me to get my medication and that we could talk about my problem back there. She hesitantly followed looking worried. I guess I came off as a man on a mission. Well once I got my meds in hand I began my explanation to the above. All that ** did was back up the pharmacist and tell me that the pharmacist has to make sure that I fit into some policy schedule that I was not privy to upon request and I was quoted DEA law which I also could not see with my own eyes.
I told them that this was unacceptable and a completely ridiculous hardship for the pharmacist to lie to me outright which would cause me to have to drive from one pharmacy to another unnecessarily when he had my medication all along. She looked at me with a deer in the head lights. At this point she was getting frustrated with me cause all she could do was spew this nonsensical data at me which meant nothing and was backed up with even less information.
I then asked for the name and phone number of the regional manager because my situation was not resolved and it seems that if myself or anyone else will be dealing with these issues over and over again at this Walgreens location. She gave me the 1800Walgreens phone number. I called and left a message we'll see how that turns out but I'm not hopeful that anything will change or that I will be taken seriously.
MARINETTE, WISCONSIN -- My little guys liquid medicine is risperidone, not liquid morphine and yet, every month we got the run around getting it refilled on time, and always got told it was too early, then we "always " run out, and then Dr increased med 3 different times in separate months, and yet we were told the bottle still should have lasted the entire month on the original amount in it, even with the dose increase.. huh?! But the topper was making him go w/o any of it for 9 days because we must not know how it measure or something, and it's way too early to refill, sorry. He has non verbal regressive autism w/ very aggressive violent episodes & is put on this medication to stop them.
How the hell is that OK or medically acceptable to put a child into withdrawals like that, and they didn't give one ** about it, thought I was selling it or something. I could have reached through that window & went all postal on that witchy (little) chick that is always the one giving me a hard time. The day they denied my father his medication, he just got released from the UW Madison hospital after 27 days, he had 3/4 of his tongue removed, a neck dissection, and a record size tumor that grew from his side of the neck into the floor of his mouth removed. He needed pain meds ASAP.
Had trachea & feeding tube, also on liquid meds like my son, dad needed liquid perc 15mg... not liquid oxycotin geez, and they were rude as hell, said "sorry we don't have this here, it'll be like 3 days, good luck trying to fill this around here too." Walgreens, you lost people in your community who stayed from the beginning, and who know a lot of ways to bad mouth you & well deserving, messing with disabled children & terminal cancer patients meds is a serious ** up thing to pull!!!!!
CLARKSTON, MICHIGAN -- I called in a prescription refill to above store, one day prior and selected a pick-up time for above date and time. After giving my name for prescription pick-up at the drive-through window, the pharmacist told me my prescription could not be re-filled. The pharmacist told me that my prescription was not eligible for refill for 2 more days. The medication in question is for a serious disorder, in which one may experience "withdrawal symptoms" if not taken accordingly. I depend on this medication daily, to function and perform as a "normal" person would without it. I have been taking this medication for quite a few years.
I might also mention that I am a successful, career oriented, law abiding citizen that takes pride in serving and helping others myself. Not fully understanding the pharmacy policy, procedure or capability, I politely asked the pharmacist if it was conceivable to provide me with enough medication to supply me for the 2 days in between. To my surprise, I was met with rolling eyes, grumbled huffing and snarled looks from this pharmacist. The pharmacist snapped at me, scolding, that if I had no medication left, it was only due to my misuse of the medication. This pharmacist was extremely demeaning, almost suggesting I could have only been overdosing on the medication or selling it.
I felt I was being accused of a drug addict by this pharmacist. Maintaining my polite demeanor, I assured the pharmacist that I was taking the medication only as prescribed, but the medication was prescribed to me with an allowance to take more if I felt necessary per my condition. After looking up my account, the pharmacist accused me of double filling my prescription by 2 separate physicians. Knowing I had switched doctors while under care for this condition, I corrected the pharmacist and made him aware the other physician hadn't wrote this prescription in a couple years.
Before finishing my explanation, I was met with yet again with belittlement and attitude from this pharmacist. To say the least, I was extremely displeased with the pharmacists demeanor, belittlement and lack of helpfulness. This pharmacist eventually, but seemingly reluctantly was able to send me away with my needs. This incident ruined my day and cast a feeling of guilt over me for having my condition. I would like to add that this is the second incident of displeasure I have encountered with the same pharmacist over similar incidents. Both having left me feeling looked down upon as a nuisance and suggestive unpleasant gestures with awful demeanor.
I plan to take my business elsewhere, as does my entire family, who have not had such heated incidents with this pharmacist, but usually feel displeased in his lack of professionalism. This pharmacist needs to be reprimanded for mistreatment of customers, seemingly displeasure with employment and lack of professionalism. Thank you for your time in this manner.
Just wrote the Governor of my state the following letter: "Dear Governor Haslam, Walgreens pharmacy has warped your well intentioned "I hate meth" law to attempt to add to their profit margin. The law states in section 2(d) "The pharmacist or pharmacy intern shall counsel with the person seeking to purchase the product as to the reasons for needing the product and may decline the sale if the pharmacist or pharmacy intern believes the sale is not for a legitimate medical purpose."
Walgreens has just told me they cannot sell me Pseudoephedrine because I do not currently fill prescriptions at Walgreens, and that is Walgreens policy which they must enforce to be compliant with the new law. My not filling prescriptions at Walgreens does not prove that I am purchasing the drug for illicit purposes. I was at their location on South Willow Ave. in Cookeville and spoke with the pharmacist on duty **. I explained that my wife was in bed in tears with pain up the side of her neck and in her ear from allergy congestion. She said that because I did not fill my prescriptions at Walgreens, she could not sell me the medicine I know I needed for my wife.
She could only make recommendations. She recommended a Phenylephrine product or Mucinex. I already know, and all the pharmacists and doctors I have asked about it agree, that Phenylephrine is a useless product that has almost no effect on serious sinus congestion. There is even an independent study that seems to support this: **. Everyone who bought this "replacement" for Pseudoephedrine was hoodwinked. Their hard earned money was spent on a product that no one even tried to prove worked until 2010, and the study finally at least lends some modicum of proof that this is true.
I know I threw away 2 club store sized bottles of this product after several attempts to use it for sinus congestion symptoms for my family of 5 yielded no results whatsoever. As for Musinex, this recommendation for severe sinus congestion is just silly and frighteningly uneducated. Musinex is an expectorant, not indicated for sinus congestion. As a matter of fact, the manufacturer has a website that recommends Mucinex D for sinus congestion. Guess what? THAT product contains psudoephederine, and is also behind the counter, unavailable to us who do not fill prescriptions with Walgreens.
I do understand that Walgreens is a private business and presumably has a right to not sell a product, but that is not the case here. They have it and simply refuse to sell it to anyone who does not fill prescriptions there. Why not just go somewhere else? Walgreens is the only pharmacy open late Sunday night in Cookeville. My wife is the love of my life and I would die for her. I had to come home failing her, failing to bring home the only medicine that will give her relief from her symptoms, because Walgreens has created this policy, and told me that their hands were tied because of this new law, and that if I did not like it, I should write my Senator.
They really said those words to me. Meanwhile my wife lies in her bed in misery, unable to get relief from her symptoms until a pharmacy less concerned with making money than the welfare of their customers opens in the morning.
I have worked with this company for several years, and once wanted to be a retail pharmacist. But now, if I ever do become a pharmacist, I would never work for Walgreens or any other big corporation! Surprisingly (hah), they are all about the money, to the saddest degree! Walgreens is hurting financially right now, and that means one thing for us - layoffs and cut hours. But, as a corporation, Walgreens doesn't want to "lay people off", they want us to quit. They sent out presentations to every pharmacy manager instructing them to cut hours, and to encourage people to quit!
Why would they want us to quit? Here's why - because if we get fired, they have to pay us unemployment! If we quit, they save money! This presentation told the managers to "use a form of attrition" to meet the reduced hours standard! Meaning, if they want to fire a bad employee, just cut their hours until they quit on their own. If a manager ever fired an employee for whatever reason, the manager would then get in trouble by Walgreens for firing someone!
Walgreens has a little thing called the W Card, which allows uninsured patients to receive discounts on prescriptions. The W Card costs the patient $20 to sign up, and then most generics cost $10, or $12 for a 3-month supply. My biggest problem with the W Card is there are signs all over the store that say "Pay less than $1/week for Generics!". These signs are misleading because the signs don't mention it costs $20 to sign up and it is only $1/week if your doctor wrote a 3-month-supply script, and that particular medication must qualify. Not all generics qualify for that.
SO, the signs themselves cause a lot of drama. Because the $1/week thing is only possible when you get 3 months for $12, which cracks down to $1/week. You never only pay a dollar. Many people think that if they have a prescription for 7 pills, it will cost $1, but unfortunately that is not the case. Confused yet? :) On top of that, as I mentioned earlier, the W Card costs $20 for the patient to sign up.
First of all, Walgreens shouldn't charge anyone $20 to sign-up, since they profit on the medication anyway... But anyway. The pharmacy tech who signed the person up used to get $3 in commission. So, when a patient signs up for the W Card, Walgreens corporation makes $17, plus the cost of the medicine, and the lowly pharmacy tech makes $3. I think the pharmacy tech should have received $10 in commission. After all, they have to input all of the information, and re-submit the claims, and explain the terms to the patient, all which usually takes around 10 minutes. And they only got $3 commission.
BUT now, since Walgeens is in an economic crisis, they cut the commission down even more! The pharmacy techs now make $1 for every sale of the W Card, when Walgreens makes $20 plus the cost of the medicine! One dollar?!?! What a joke! Whenever someone asks me about the W Card, I will now tell them to try Walmart's $4 prescriptions, since they don't even make you pay to sign up!
Back to my first point of Walgreens cutting the hours of all the employees. We were short-staffed anyway. We have always been short-staffed. That's why it takes 30 minutes to fill a 10-pill prescription. Because the one pharmacist is usually on the phone 24/7, and the two techs are running around like chickens with their heads cut off since 10 people just walked into the pharmacy and they all need their medicine immediately. So, Walgreens answer to us being short-staffed? They told us to work "more efficiently"! Since we never worked efficiently before. So now we have to work even MORE efficiently with fewer workers!
Please, PLEASE, boycott this evil corporation. Go to your local family-owned pharmacy. They won't have a drive-through and they won't be open 24 hours, but they will appreciate you more. Walgreens treats its employees like chattle. Also, on an related side-note: As much as I hate Walgreens and all other retail pharmacies.... The next time you yell at your local pharmacy tech, please keep in mind that you are not the only person who needed a prescription filled that day, and 90% of the time, whatever you are going to yell at me about, it's probably your insurance company's fault. So call them and yell at them.
12041 PALM BEACH BLVD, FLORIDA -- Florida laws states you can only pick up a schedule for medication two days before the prescriptions last refill date.
Walgreens takes it a step further. If you're a couple days late they count two days from when they physically handed the medication to you. So........ if you're supposed to pick up your prescription on the 1st and you don't pick it up till 5th.... you can't pick up your next month's prescription until the 3rd.... and trust me it gets worse.
They have taken something that could be relatively simple and made it extremely frustrating! When I voiced my frustration and said I wanted to file a complaint the receptionist didn't realize I hadn't hung up my phone, and mocked me. That sealed the deal for me. I'm done with Walgreens.
NORTH BERGEN, NEW JERSEY -- I went to Walgreens in North Bergen NJ today to fill my pain prescription because my regular pharmacy was out. The pharmacist asked for my ID and insurance card, asked me several questions about allergies, have I taken this before, etc, then said he'd have to check his stock "and a couple other things". He took my ID with him. After 5-10 minutes he returned and said he couldn't fill the prescription because I've been using the same one for more than 6 months and that it's "his policy" to not fill it because there are other, single dose alternatives.
I asked him how the ptb could possibly know more than my doctor, who has been treating me for over 12 years, to which he replied that this is their policy and that other drugstores might fill it, but not theirs. Very upset. How can anyone decide for me what my pain level is? I've never doctor shopped, never gone to multiple pharmacies for more than one prescription and have a single doctor who provides the same prescription every 4-6 weeks, depending on how often I need to control my pain. I told the pharmacist that they have lost a long term customer and I left. Terrible policy that makes someone who is in pain feel very insulted, small and insignificant.
NOGALES, ARIZONA -- I am writing about a situation where Walgreens policy comes into conflict with my health needs. Like many on the border with Mexico, we have doctors in Mexico. Walgreens policy states that only an original prescription is valid for refills of medicines. No copies, no faxes, no phone calls, no emails etc etc. When your doctor is 200 miles away and you have let your prescription run out, this is a problem. The pharmacist will not give you a few pills to hold you over (like they do at CVS) because he claims his license can be revoked.
He tells me to go to the ER. I don't have the money to go to the ER! That could have run into the thousands. So as a result, I had atrial fibrillation for about 8 hours on the job today. What if I had a stroke? What was more important to the pharmacist, his policy or my health? Clearly the policy takes precedence. The fact that I did not check how many pills I had left is not his problem, and he made that known. Do you not think my family would have gone after the pharmacist and Walgreens for everything had the worst happened? Time to rethink policy.