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How to Lose a Loyal Customer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARALAND, ALABAMA -- So my wife picks up two prescriptions for me on her way home from work a while ago. These are both scripts that I've had for a few months and pick up on a monthly basis. When I need one of the insulin's I open the bag to find it is the wrong prescription (right med, wrong delivery method). I don't have the needles, syringes or training to draw and inject this insulin; nor do I have a scipt for any of the materials since I have never had it before. Since I am leaving for work, my wife says she'll take the wrong medicine back to the store and asks for an exchange to the correct insulin. She is told sorry we can't do that, we'll fill it again and charge you the $500+ again!!! I get home from work Saturday and she explains what's going on, it's already late so I wait until Sunday morning to call pharmacy and try to straighten things out. ... I am lied to, disrespected and insulted to the point where I raised my voice as I was constantly talked over ... please tell me how is it ok to steal from a customer?
How is it ok not to verify that a script being filled is correct or what the customer needs? What ever happened to the pharmacy checking with the person picking up the meds that they understood what they were getting and how to use it? Apparently this location doesn't need to be bothered with Customer service, responsibilities or doing the right thing, they'll do what they want, when they want, and charge you double for it. When you try to call for help, they treat you like crap, blame it all on the doctors office, then blame it on the doctors office and you. Not one time ever even coming close to admitting they have a part in the process much less actually having blame ... Well guess what Walgreen's, I DON'T HAVE OVER $500 for another refill ... so I'll just go without my insulin for another day until my doctors office is open on Monday and I can get them to train me on how to use this vial and call in a prescription for the materials to someone else. I am DONE being a Walgreens customer, over 10 years of loyalty is GONE in a single morning. This is far from the 1st time in the past year that mistakes were made, information was not given and we've received poor customer service. Far from the 1st time we've had to ask the Manager to get involved as mistakes were made. But this time for the Manager to continuously talk over me, treat me like a child, speak down in a condescending tone, refuse to answer questions and consistently repeat it's all the Doctor's fault without listening to anything I asked ... I don't care if it is the closest pharmacy to us; it'll be worth it to driving a little further, I am sure that Publix, CVS, Saraland Pharmacy or McConaghy Drugs would all like to have our business each month and not treat us like crap.

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Overpriced Prescriptions to Uninsured
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PEORIA, ARIZONA -- We took in a prescription for our pet and it was $750.00 for a 2 month supply, was told due to not having insurance. We then looked a Chewy and found the same prescription was $22.00. How is it even possible for such a difference other than Walgreens taking advantage of the uninsured.

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Walgreens Pharmacist Won't Correct Error
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ENUMCLAW, WASHINGTON -- Walgreens (1/22/16). My issue with Walgreens isn't complicated. On 1/18/16, I got a prescription of Tamsulosin filled at the Enumclaw, WA, Walgreens. I picked up the Tamsulosin at the pharmacy counter. I examined the contents. I found the pharmacy gave me 90 pills instead of 180 which the prescription called for. I pointed out the error to the pharmacist himself. I had a feeling I should talk directly to the pharmacist. He checked his computer and agreed a mistake was made. He told me the prescription would be corrected.

I returned on 1/22/16 to pick up the Tamsulosin. The pharmacist told me that he gave me 180 pills on 1/18/16 and refused to give me the 90 missing pills. The store manager would not help and refused to fill the 90 missing pills. My daughter counted how many pills I actually received on 1/18/16 and I only received 72 pills in total. This would be a “he said/she said” situation except my caregiver was with me on 1/18/16 and heard the pharmacist admit to the original mistake. She heard him promise me he would correct the error. This is just one example of the errors the Enumclaw Walgreens Pharmacy has made with my prescriptions.

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Was Told I Had to Wait 3 Hrs to Fill Script
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCONOMOWOC, WISCONSIN -- On my way home from work at 12:10 am. On a Friday I stopped at Walgreens to fill a written script. This is a 24 hour pharmacy. As one would expect the parking lot was empty and upon entering the store I only seen one other customer that was checking out at the front of the store. I went to the rear of the store to the pharmacy gave him my script and my i.d.

As soon as he seen it was for pain medicine he immediately said it will not be ready to pick up until 3 a.m. I had to ask him again how long it would be because I was confused. I was the only one in the store. Again 3 a.m. he said. I might also add I have been on this med. for over 5 yrs due to 3 spinal surgeries and I am not a young person. 50 yrs old. I also have used this Walgreens to fill this med. approximately 75% of the time over 5 yrs. So I have a long history there. It's after midnight. All I want to do is go home to bed!

My sleep and my time are just as valuable as anyone else! So what do I do at 12 am to kill time... sit in my car in a empty lot looking at the clock all alone fuming. Finally at 2:30 am I decide to go in and wait in a empty store. I sit down. He sees me and says my script is ready. Now I remember that the store has my phone number and has the ability to text me when it's ready because they have in the past. Did he bother to text me... No. That is the last time I will ever ENTER a Walgreens. My advice find a small mom and pop pharmacy!

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Walgreens Shorted My Child W/ Autism On His Meds & Treated My Father With Cancer Like A Junkie
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Rating: 1/51

MARINETTE, WISCONSIN -- My little guys liquid medicine is risperidone, not liquid morphine and yet, every month we got the run around getting it refilled on time, and always got told it was too early, then we "always " run out, and then Dr increased med 3 different times in separate months, and yet we were told the bottle still should have lasted the entire month on the original amount in it, even with the dose increase.. huh?! But the topper was making him go w/o any of it for 9 days because we must not know how it measure or something, and it's way too early to refill, sorry. He has non verbal regressive autism w/ very aggressive violent episodes & is put on this medication to stop them.

How the hell is that OK or medically acceptable to put a child into withdrawals like that, and they didn't give one ** about it, thought I was selling it or something. I could have reached through that window & went all postal on that witchy (little) chick that is always the one giving me a hard time. The day they denied my father his medication, he just got released from the UW Madison hospital after 27 days, he had 3/4 of his tongue removed, a neck dissection, and a record size tumor that grew from his side of the neck into the floor of his mouth removed. He needed pain meds ASAP.

Had trachea & feeding tube, also on liquid meds like my son, dad needed liquid perc 15mg... not liquid oxycotin geez, and they were rude as hell, said "sorry we don't have this here, it'll be like 3 days, good luck trying to fill this around here too." Walgreens, you lost people in your community who stayed from the beginning, and who know a lot of ways to bad mouth you & well deserving, messing with disabled children & terminal cancer patients meds is a serious ** up thing to pull!!!!!

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Worst Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TROLLEY SQUARE, DELAWARE -- My daughter bought me a gift card at Walgreens and it got lost at no fault from me. Texas roadhouse lost my gift card. I took the receipt back to Walgreens and spoke to the manager truck. They refused to help me in any way telling me there's nothing they can do. All sales are final gift cards. I went to Texas Roadhouse. Texas Roadhouse asked me to go get a gift card number for Walgreens and not be able to refund it however from Walgreens refused to help me in any way, shape or form. I am so disgusted with them of the last 30 to 50 years of spending loads of money with that company. I am so done with that place. I will shop at Walgreens again in my life. They are the worst!!!

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Death of Pet
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW CASTLE, DELAWARE -- In March of 2019 our Vet prescribed a script of ** for our Bichon to control seizures & arthritis. As we continued to treat Intermittently for seizures we noticed a declining condition of our pet. In October we had euthanize her due to liver failure. When we received that script from our local Walgreens, the only thing listed on the patient/drug information sheet was **. Unknown to us at the time, there are 2 Oral Suspensions of ** Pediatric & Veterinary.

The Dr wrote the script for Mimi The Dog as a pet RX. Instead of getting the Veterinary Suspension, we were given the Pediatric Suspension which contained ** (deadly to animals). As a result, our pet and family member was poisoned by this drug. This was confirmed by a Toxicologist we sent all her medical records to as well as all paperwork and labels associated with this drug. When we contacted Walgreens we got the Teflon Don Routine.

My question is where was the maker/checker diligence in this situation and why wasn't all ingredients contained in the patient/drug information sheet? I would beg patients to Question everything in their Scripts to ensure they don't fall victim to Substitutions that cause death. In addition, be careful putting your trust solely in the hands of professionals because you may find that that trust is tragically misplaced and always remember, in America, profits are paramount to any life!

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Most Expensive Pharmacy and Unfriendly Staff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTSVILLE, ALABAMA -- I went to Walgreens on Bob Wallace and Triana Blvd. in Huntsville, AL to get a prescription filled for my daughter who was bit by a brown recluse spider. I told them my daughter didn't have insurance and they told me it was going to cost $240. There were two antibiotics and a topical cream. I told them I had NEVER paid that much for an antibiotic and were there any coupons available. They told me I could look if I wanted.

I asked them for the prescriptions back and I would go elsewhere. They said I could have the pharmacy call them and they would give it to them so I went to Kroger and they looked up the prices with coupons for only two of the prescriptions that were actually needed and it cost me $26.00. The other three that were on there were (1) maintenance drugs and (2) mood swings. We changed pharmacies about a year ago because the medications were very expensive here. We go to Kroger now and pay a third of the cost and some meds are even free.

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Miserable Employees, Processes and Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAND O LAKES, FLORIDA -- I am a 50-year customer of Walgreens pharmacies. They were once the best pharmacy in town. I would now advise anyone who can avoid this place to do so. For nearly 3 years I have tried to work with this particular pharmacy and the service has steadily declined. The clerks (with the exception of 1) are clueless about how to look anything up. It takes at least 30 minutes per trip to pick up a refill and then you are lucky if it is a complete refill. Most times they short you by giving a partial refill yet they charge your insurance for the entire thing. There are not enough pharmacists working.

The pharmacy manager cares for no one and his employees are disgusted most of the time. There is no respect for the customer and the assumption when you ask for your refill is that the customer is wrong. Their inventory system does not work. They tell you that they are out of your meds but then when they go to the back to check they find all of what you need. That being said you are told to wait 5 minutes and then you leave without your meds after waiting 45 minutes and still no meds. Walgreens should close this store. They have miserable employees, poor systems and hate their customers.

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Transphobic Pharmacist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILTON, WASHINGTON -- I went to pick up a vial of my testosterone at the Walgreens Pharmacy in Milton, Washington. After we waited for a little while, the pharmacists told me I shouldn't have run out of testosterone yet, which I had not but had approximately 2 doses left of. I live in a different city and wanted to pick it up early so I didn't have to come back, which I've never had an issue with before, because my doctor wrote me a prescription with two refills on it on purpose, since she was aware of my situation. Rather than explaining, this so called "policy," on a "controlled substance," the pharmacist, whose name was DARRIN, was incredibly condescending and unkind. When we continued to ask questions of him and try to figure something out, he threw a fit and refused to offer help or solutions, telling me that my reason for coming early, was not a good enough "excuse."In the past, I have had transphobic and rude pharmacists, but every time we were able to find a solution, so that I could get my prescription. I would not want any trans people to have to deal with this pharmacist or any of the other rude pharmacists who work at this Walgreens, because I have always walked away feeling frustrated and upset in my interactions, whether I received my prescription or not.

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Walgreens Pharmacy Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 41 ratings and
108 reviews & complaints.
Contact Information:
Walgreens
200 Wilmot Road
Deerfield, IL 60015-4620
1?800?925?4733 (ph)
www.walgreens.com
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