I am originally from Down Under, Sydney Australia. I have traveled through four continents and I am now a US resident. Wherever I went I found that most people, businesses and so forth always put forth an effort to do their best. No responsible individual wants to make a bad name for himself/herself. If a person wants to put butter on his daily bread he/she needs to maintain employment. Also, no business office enjoys giving itself a bad reputation.
But just the same, there is no perfect standard that anyone has ever achieved whether an individual or a place of business serving the general public. Mistakes are the result of human nature and there will always be something to complain about.
In my 70 years of dealing with all kinds of people and businesses, I discovered how easy it is to see other's mistakes and there are many who have the tendency to enjoy looking for the weaknesses in others and go even further and enjoy pointing the finger to others and enjoy humiliating them as well.
I have no idea why those individuals simply live to look for the mistakes and weaknesses in others. Why instead accept the fact that nobody is perfect and after all no one is all bad anyway. Each and every one of us has good points and would prefer to do whatever is possible to retain a good reputation. It is really quite simple to change things around and instead of looking for the bad things, weaknesses and so forth in others, why not looking for something in each individual and make an encouraging commendation.
This would create a " building up" process in a person instead of "tearing down" I am sure everyone enjoys hearing something good said about him/her. So why not each of us look at ourselves first and analyze our conscience and remember this most important guideline: Let's do to others what we would have them do to us...
Incidentally, having read a few of the complaints about Walgreens made me feel rather sorry for those individuals. Of course, we all have the right to see things differently and also have the right to give our opinion. Nobody enjoys being hurt. So it is worth to first ask ourselves: how would I like it if someone made those remarks about me? Personally, I find Walgreens totally responsible and go out of their way to be of service to customers. I have a lot of dealing with Walgreens Pharmacy and they have shown due concern each time my family and I needed their services.
There is an old saying: "every person pointing a finger seems to be unaware that there are at least four others pointing to himself/herself." Another saying especially for those who may not quite understand the previous one: "There is not one that smells sweet all of the time." I should know I have just been mowing our half acre lawn in the hot stinking sun for most of the day! As we say Down Under, I certainly hope someone got my drift!
ASTON, PENNSYLVANIA -- I was visiting relatives in Chester PA and my sister needed formula for my nephew. I headed out for the formula and stopped by Giant supermarket and a nice customer said, "Go to Walgreens. It's probably cheaper." So I went to Walgreens which was probably a mile if not less from Giant supermarket, still in Aston. I went to the aisle of the product, saw the price was better than Giant and took it for purchase, to the cashier. The cashier scanned it and the price was different than what it was listed as. She called a manager, who walked with me to the baby formula aisle.
I showed her the area and she said, "It was incorrect and it's the price of the one above it, you must have moved it?" I quickly told her I did not move anything except when I picked it up to take to the cashier. She wanted to go back and forth about it was moved and I look at her like she was crazy. I said no problem to end her accusations, plus I was pushing for time and walked it up to the cashier and paid for the formula. I walked back to my car and my sister had called for something else and I told her I would have to run back into Walgreens.
As I went through looking for the newly requested item, I heard the manager saying I had switched the tags, I was from Chester and people do that all the time, etc. I came from out of the aisle and let her know I was from Georgia visiting my family and she should not stereotype people because of a city they are from or what they look like. I said people who steal come from any city and any race (Chester has a high crime rate for a city of its size and over 50% A-A). I also reminded her, no tags were switched I picked up the formula from the shelf and the price it was listed in front of.
She put her head down not in shame but as if I was threatening her??? The nerve of her. I walked out the store (because I didn't want her to call the police as a white woman being threatened) and did not purchase the new item. If my nephew did not need the formula, I would have returned that too. I called Walgreens corporate office and gave them the entire story and store location. The initial sign that they were not really into assisting the customer was when the cs representative inquired if I had got her name. I said no. She said you should have got her name.
From that point, the conversation went down sourly. She said a name would be needed. I said location and the fact that she's a manager is not enough to help narrow down her identity to speak with her? I requested her supervisor and re-explained the story. She was much friendlier but I told her I am not benefiting from this because I don't live in the area but the next person she stereotypes, accuses and overhear her conversation may not want to simply speak with her or just walk away. I said I do not have children and had no desire to "scam" for baby formula.
She understood and completed the call complaint for me. Her last statement surprised me but confirmed the racism I knew I had experienced. She said she did offer you the price it was listed on the shelf right? I said no. She seemed shocked but choked back anything she was about to say.
I returned to Georgia and had a few more conversations with Walgreens but nothing came of it. I could have called the EEOC or another organization to handle it, but why bother? The irony of the story is not only had my intuition been correct, I have a career in pharmacy and had previously interned at Walgreens (in Philadelphia). It had been a choice upon completion of my Doctor of Pharmacy. Since I have experienced this injustice, I will never work for Walgreens and have not shopped there since the incident.
I know this is really an issue with the Aston location, but until that area changes its view and treatment on Chester and Chester residents, it will continue to be a small-time, going-nowhere township/borough, with small minded people, who will never ever be on the level of Media, Swarthmore, Wallingford, Garnet Valley, Chadds Ford and other areas of Delaware County that do not place everyone from Chester in the same category.
Good Morning Mark, I appreciate this opportunity to at least feel like I am addressing you personally. One of many things I have enjoyed about my Walgreens career is your uplifting news items, "ON THE MARK" you send out monthly. They are filled with wisdom and guidance with a little applied common sense. I am currently an employee with this great company and am writing you because I am concern about the trends I see developing with our company. I have been employed with this company for a few years and have risen to its management level. Here are my observations!
Four way tests: Is it the truth? Is it fair to all concerned? Will it build good will and better friendship? Will it be beneficial to all concerned? No one believes it anymore, store managers don't go by it and supervisors don't enforce it or abide by it either. But it's great p.r.
Case in point. A store manager friend of mine told me he was promised by a supervisor that if he went and cleaned up a store he would be moved to a store he wanted when it opened. He did what was expected, put the store back in the black. When the store he wanted was opened it was given to a young female store manager. It seems favors were exchanged! He requested to move to another store and had to go to his regional v.p. It took more than five occasions and then had to hound them to get it done. Don't promise what you won't deliver.
Case in point. A store manager failed a drug test and then was harassed to tears over the next year. Loss prevention was then sent around to find all the dirt they could find on them regarding their activities. The supervisor then commented to another store manager one he liked a lot more that his (supervisor) goal was to get them closer to home as soon as possible. This meant that the store manager whom asks for help from our company and was singled out and the dogs were turn loose on them. And they are still after them.
Case in point. Our area supervisor decided this year to change the way he graded our evaluations this year from different years. He decided this and let us know when he gave us our evaluations. I ask would the right thing to have done would be to notify in the beginning of his term and not wait until the evaluation is given. The criteria did not change, but his interpretation of it did. He stated that evaluations that were done in previous years were said to contain too much fluff. For a senior supervisor to say that previous ratings given his current management staff were overrated after being in a district for less than one year to astonishing.
It appears to me that a rift between the past district manager and their previous v.p. existed to the point when the current supervisor had taken over he was instructed to revamp his current management staffs. The current district manager said in a store manager meeting that "No Exas" in his district were promotable to store managers. Would the right thing to say be, "what needs to be done to get these future managers promotable?" Cause now it has spread throughout his district! The attitude is now why should I try; I am not going anywhere anyway! Do what little it takes to get by! As far as you want to go! As long as you meet these criteria!
Case in point. Managers give preference to mgts that are younger and college educated. They have better training opportunities, schedules, more one on one time with store managers, specific store duties, office responsibilities. They even promised stores to younger, educated graduates over employees that have been dedicated longer, but don't fit the company's long term goal. Potential managers are judged by age, education, appearance, weight and R.O.I. (RETURN ON INVESTMENT). I have seen multiple cases, one in which I helped trained the mgt, that now has a store.
Let me explain: This is discrimination! The training provided in the field was good, informative and useless, since it was never put into practice. Eventually company wide legal action will be taken, unless changes can be made. Power in numbers! March 7, 2007. I present you these situations with the solution to solve them. The online solution that no one feels is without recourse and you don't really find out what's going on in the field.
One of the largest retailers solved the problem this way. They instituted mail in evaluation regarding all management staff including district staff from the management staff within the stores. The envelopes were district coded and were broke down by the following; the form would be an evaluation of their direct or indirect supervisor above them. Store manager would rate district staff and would be reviewed by the district supervisor. Store managers would rate the district supervisor and reviewed by the area supervisor. Exas/Mgts would rate their store managers and be reviewed by both the district supervisor and area supervisor.
Meetings would be established once or twice daily over a two day breakdown. By laying all the cards on the table and plans to solve them, you turn a negative into a positive. EVERYBODY WINS AND WE SAVE LEGAL EXPENSES! Each of the three procedures would include a meeting of each group, and a plan put in place for each group. The plan would then be sent to each group that rated the preceding group or the rating group could present the solutions.
No names would be listed, but let the ratings speak for themselves. A reason for a rating of needs improvement and below would be required. If we had this procedure in place we could have saved several hundred million dollars, and built a better business and personal relationship with each other. Monday, September 1st will be this year's Labor Day for 2008. Let's make it a new beginning for a new year to come! Checks and balances! "ABSOLUTE POWER CORRUPTS ABSOLUTELY"!!! Well, can you hit the MARK!
COON RAPIDS/BLAINE, MINNESOTA -- So I had just gotten hired at Walgreens in Coon Rapids by the managers and I couldn't have been more happy. I had just quit my previous job because of the managers. I was hired in May of 2013 and I didn't mind it at first because I worked with my favorite managers.. but once they got transferred to a different store things started going to **. The managers I worked with treated me like **, they ALWAYS called me the wrong name, and treated me like I was 5. I was 17 at the time, I worked with cash registers and people before.. I know what I'm doing **.
Then in maybe Dec. a new manager got hired and right when I met him he asked me a very inappropriate question that didn't need to be said. Right off the bat I hated him, I dreaded working with him and I tried not to be rude but I hated him and so did a few of my co-workers. I had asked off many days throughout the year for school reasons and they would continue to schedule me on those days.. it drove me nuts and I wanted to quit so badly.
Around April I wanna say, I was working with my store manager and at first I didn't know what to think of him cause the only thing he has ever said to me was "bye" or "hi" so whatever, but when I worked with him, I answered the phone and said over the intercom saying he has a call, at the end of the day he came up to me, got so incredibly close to my face and said "do me a favor and call me either ____ or ____, thanks." He was very, very rude about it and I hated him. I also went to Walgreens one day and they were horrible when it came to service. Walgreens in Blaine and Coon rapids sucks and it deserves to be shut down. GET BETTER MANAGERS, THANKS.
FRESNO, CALIFORNIA -- I am usually not one to complain, let alone write a complaint, but what happened today to me was uncalled for. So today March 12 at approximately 9 PM, I was shopping for some makeup and hair products. I decided to pop off the cap of a hairspray to see if I can smell anything, if so, does it smell good. Then I noticed one of the employees watching me about 20 feet away. She then yelled across the store saying, "Hey! You can't spray that!" in front of all the customers and my family. Very embarrassing for me since everybody turned and looked at me as if I did something wrong.
I was shocked because I didn't spray anything, I was trying to smell it, I never once sprayed anything. I replied back to her, "I didn't, I was only trying to sniff for a scent." Her response was, "Yes you did, I saw." Right, she saw me over everything and somehow saw this invisible spray since I never did. False accusation isn't the only problem here, it was her tone. She yelled at me with a convicted attitude like I was stealing or something; I was only sniffing. Last time I checked, it wasn't against the rules to smell something to see if you like it or not. This was a very poor representation of how a customer should be treated.
After I decided to ignore her and walk away, I could see her following me throughout the store and watching me, like I was some criminal. I think how wrong this was of her is obvious. I have done nothing wrong, yet she treats me like some criminal. It would have been okay if she had walked over and asked me if I did spray in privacy, saving me the embarrassment. Yelling across the store and following me though, isn't okay. I would like for her to be disciplined by her superiors and taught a lesson on how to talk to a customer properly as she should have.
DAPHNE, ALABAMA -- Our pharmacy staff has never been cheerful, I've never faulted them for that knowing Walgreens commercials with the pharmacist who Knows Your Name and loves to help is a selling tool. I use a very expensive medication, $59.00 supplies you with 4 pills and that is with insurance. This makes me a frequent flier to Walgreens because I can only buy an amount I have money for.
On a stop at Walgreens I asked this grumpy young assistant how many pills I had left on my prescription. His reply was "Well how do we know when you buy such weird quantities?" There is no privacy at this pharmacy and if you are 4th, 5th or 6th in line your prescription will be yelled out to you. I as most customers sit in the benches and wait and feel sick to hear customers private information shouted across the pharmacy.
Two weeks ago a customer came in to fill what must have been a narcotic. She left her information and walked around the store. The pharmacy was buzzing with excitement, all of a sudden this ridiculous blubber assistant yells out for a store full of customers to hear "She had it filled at another store". He was so excited if they had a big bell he would have been ringing it. This customer was paged brought to the front of the pharmacy window and told she was lying and they could not fill it.
I have no problem denying an early refill but come on, how disgraceful. The pharmacist should have taken her to the privacy window and explained why it could not be filled early. I work with indigent patients and they are hanging on by a thread, a smile means everything. All the customers were shocked, do we have no privacy?? Is this the real Walgreens commercial?
I talked to those around me and could not resist telling the Pharmacist how disgraceful I thought their actions were. Wonder who they talked about after I left. My husband is a physician and most doctors utilize the new E system- they know what pills you have taken since birth with a click of a button. There is no need for a pharmacist to police their stores anymore, or disregard our privacy. Thank you.
I was a Walgreens Assistant Store Manager for almost four years. In March, after eight months of ongoing harassment, I filed a hostile work environment claim with the company, as was my right according to the company. However, rather than taking my claim seriously, Loss Prevention sent out a clown of an investigator, who claimed she talked to "everyone" in the store and found no such claim of hostile work environment. I guess Loss Prevention, in claiming to talk to everyone, forgot to talk to anyone in the store except the store manager's pet. So the five people that would have supported the claims, well, they just don't count as everyone.
I was transferred for two weeks. Then I was transferred again. Just before leaving, I was warned by the store manager to be careful of the new store manager I was going to work for, because he had a history of firing people for minor infractions. So I went to the new store, where another assistant manager was fired within weeks. Why? Because she took a sick day, which she was allowed to do by the company. The manager said, he didn't like it when people took sick days, and fired her.
Then three months later, just out of the blue, I'm brought into the office, where I'm told that I supposedly sexually harassed another male employee. When I deny this charge and refuse to make a statement other than I didn't do it, my sanity is called into question by the same loss prevention investigator that again "talked to everyone." So, loss prevention has a history of "investigating" but not actually investigating and lying, so they can find whatever the District Manager wants them to find and fire people. Loss Prevention basically accused me of disgusting acts, but couldn't prove anything because it never happened.
This is the supposed pharmacy America trusts. Walgreens makes things up to protect their own. They don't care about their employees. Rather they would rather ruin people's lives with made up charges, just to protect themselves. I was retaliated against because I filed a claim to protect myself from a bad situation. But because the only witnesses to this event were two 20+ year employees of the company, my lawyers say they could put them on the stand, but they would lie about it. So I can't sue, because if I did, all Walgreens managers would do is lie about the situation. This is the culture that prevails within this company.
SACRAMENTO, CALIFORNIA -- On November 15, 2010 I purchased numerous items at Walgreens on Stockton Boulevard in Sacramento, California. I had coupons for "cents off" on many of those items. The coupons were handed to the cashier prior to placing the items on the counter to be scanned. There was quite a bit of commotion in the front of the store at that time. A customer was complaining about the treatment she had received from that Walgreens manager. It was late when I arrived home so I did not check my receipt until the next day. I discovered that none of the coupon discounts had been taken off the total amount on the receipt.
I went back to the Walgreens on November 16, 2010 and asked to speak to a manager. The manager asked me why I had not come back right away. I was surprised by his comment because that I was standing in front of him the very next day. The manager continued to respond with insulting remarks. He even insinuated that I was lying about the incident of the previous evening. (With my receipt in hand he had gone into the back of the store. When he returned he said he reviewed the surveillance video and I had not handed anything to the cashier prior to the transaction.)
The manager grudgingly rounded up all of the items purchased on the previous night, while dragging me along with him to confirm that these were actually the items I had purchased. He returned all of the items, then rang them up again, this time, applying the coupon discounts. One of the coupons had not been a Walgreens coupon so he refused to give the $1.50 discount which was owed to me.
This whole process took approximately thirty minutes. When it was completed I told the manager he still owed me $1.50 and an apology. He replied, "I'm sorry, I looked at the video and you did not give the cashier any coupons." He turned to a woman behind me who had been patiently waiting to get a passport photo taken and he said, "I'm finally finished with that mess, now I can help you."
I do not understand how this man could have become a manager, and, I do not understand how Walgreens could have kept this man as a manager. I spent over $200.00 on prescriptions and other items that week at Walgreens, but refuse to pay to be treated in this manner and will be taking my business elsewhere.
CHICAGO, ILLINOIS -- Unsatisfactory interaction with Manager at Walgreens Store 3201 N Broadway St Chicago, IL 60657 (Broadway/Belmont). Today, Roughly after midnight, I entered the Walgreens store on Belmont and Broadway with two friends of mine. The purpose of this visit was to purchase a drink, black cherry calypso lemonade, which the store usually carries. We went to the beverage section of the store, looked for roughly 2 minutes, realized that the store did not have the beverage and left. Upon walking down Broadway Avenue, we heard calls from behind us. We turned to see three people yelling "y'all are some thieving **."
Taken aback by these comments, we decided to walk back to see what the commotion was. When we arrived back at the store, we saw two of the three people standing outside. They began to call us names saying that the manager had come outside and accused of stealing from the store and that they were yelling down the street at us because it was shameful for us to steal from the store. They told us that the manager had gone back into the store and if we had not taken anything, we should go back and clarify the situation with him.
When we walked in, security and the manager was at one of the front counters. The manager then accused of stealing from the store. Offended by this accusation, we handed over a bag so that the manager could look into the bag and inspect it. In fact, what was in the bag was a work uniform worn earlier that day. Instead of apologizing, he began to say how he had been having problems at the store. This sounded like a personal thing and something that should not have been taken out on us. He began to say if we were not stealing then why were we in and out of the store so quickly. Again, no apology was offered.
He then said that when we were leaving the store, he called security and we ran. This is a lie and I offer you to review any tapes from the occurrence. It will show us walking into the store, standing in the beverage aisle and walking out of the store. If he had called security, we paid it no mind since we were not guilty of anything and probably did not think twice about it.
It was a very embarrassing situation because he not only accused us of stealing but also involved other patrons in the occurrence. I feel that an apology is owed and that something needs to be done about the situation. I also feel that even when we proved we had taken nothing, he still did not believe us. I would suggest that the tapes from the night be reviewed. If you acknowledge the fact that we were wrongly accused of shoplifting, I would greatly appreciate an apology that we are owed. Thank you.
KINGSBURG, CALIFORNIA -- I am a former employee of Walgreens. I got terminated recently because of false accusations brought on by an assistant manager. I was accused of giving a family member an employee discount when in fact it never happened. Anyone who works or has worked for Walgreens knows that some employees are given pm's, monies, or incentives for selling Walgreens named products. I actually did ring up family member because I was actually pushing some products which paid a pm. I had another employee witness the transaction. I did not want to be accused of giving a discount.
Anyway a month later, loss prevention came in and decided to terminate me on the word of the assistant manager. There was no investigation, no proof. I lost my livelihood, my 401k, and other investments, after working for this company for 3 yrs. I understand store policy does not allow for employees ringing up family, but because we are expected to reach a certain quota per day on pm's, I rang the family member with a witness. If we do not meet quota we are questioned as to why are our pm's so low and why are sales so low. I was just trying to meet my quota.
By the way the assistant manager and loss prevention could not come up with an exact date but proceeded to charge me for the unproven discount anyway. I called corporate and told them I could prove I did not give the discount but of course they only believed what loss prevention told them. Meanwhile I am out of a job and have face the fact that I was accused of theft. That company treats their employees so unfairly. They cut some employees' hrs. back so much that employees are forced to quit. They go on to preach how we are all a family, well I would not want backstabbing family like that.
They would rather see their employees suffer financially than to admit that they are hurting financially just like other companies out there. If there are other Walgreens employees out there who are falsely accused of something as a means to terminate them, let me know.