LOUISVILLE, KENTUCKY -- About 9 P.M. this evening I went up to Walgreens to pick up a prescription using the drive-through service outside. The gentleman at the window asked for my I. D. because it is a sleeping medication. I provided him with my government-issued badge, as I am a federal government employee. He said he needed my driver's license. I explained to him that my government badge actually has more information than my driver's license (it includes among other things, my fingerprint) and I unfortunately did not have my driver's license with me so providing that was impossible. He said he needed some form of identification he could record.
I then offered him my health insurance card, which has a series of numbers on it. This was declined. I offered my student identification from the University of Louisville, also possessing a series of numbers, identifying me with a picture as well as my student identification number. This was declined. I offered two different credit cards, my social security card and then my Triple A card all of which he declined as well and he went to get the pharmacist in charge.
(On a legal note, 902 KAR 55:110 reads, Section 5. Patient Identification Number. (1) A patient or the person obtaining the controlled substance on behalf of the patient shall disclose to the dispenser the patient's Social Security number for purposes of the dispenser's mandatory reporting to KASPER. (2) If a patient is an adult who does not have a Social Security number, the patient's driver's license number shall be disclosed. (3) If a patient is an adult who has not been assigned a Social Security number or a driver's license number, the number 000-00-0000 shall be used.
(4) If a patient is a child who does not have a Social Security number or a driver's license number, the Social Security number, driver's license number, or the number "000-00-0000", as applicable, of the parent or guardian shall be used. (5) If a patient is an animal, the owner's Social Security number, driver's license number, or the number "000-00-0000", as applicable, shall be used - Yet none of these forms of identification were accepted and the medication was being denied resultingly.)
The pharmacist came to the window and immediately asked for my driver's license. I explained again that I did not have this particular form of identification and asked her to look at one of the various forms of identification in her possession. She reiterated that a number was needed that "could be recorded" so they could track me if my prescription was lost. I was perplexed and explained to her that the forms of identification I had submitted had various numbers that could be used for tracking purposes, should my prescription be lost. I also said it would be unlikely that it would be lost because I keep the medication for sleep on my nightstand at home.
She said I needed to either give her my identification or take my prescription elsewhere to be filled. Admittedly, I was very frustrated at this point, especially with the pharmacist's last directive (who identified herself as **). I proceeded to tell her that she knew very well I could not take that particular prescription anywhere else to get it filled because I had the prescription transferred from Walmart. She said this was not her fault but instead the blame was to fall on the State of Kentucky for not allowing me to transfer the prescription to another store or Walgreens location, for that matter.
She did understand that I could not take the prescription anywhere else though. I suppose she had assumed I was not familiar with Kentucky law. I told her I was completely out of this medication. I would not be able to fill the prescription elsewhere without going back to my physician's office and getting an entirely new script. She once again reiterated Walgreens was not to blame for this dilemma but instead the fault was with the State of Kentucky. At this point I asked for the name of her immediate supervisor. After asking the name of her supervisor several times and her refusal to provide me with it, she told me to either drive away or she would call the police.
I am at a loss for words for how this affected me. I still am in shock over it. She continued to threaten me in my vehicle stating she would call the police if I did not drive away. Looking back, she had my federal badge inside the window. She had my student identification. She had two of my credit cards as well as my Triple A card and my social security card. I was so upset at the time, I didn't even realize this fact, but I think it is important to note that she did not return these items at this time while requesting that I immediately drive away or she would have the police physically remove me from the premises.
I reiterated to her, as a question, that I was being threatened by the police as well as being asked to leave because I asked for the name of her immediate supervisor. She continued to reply with threats and did not address this point. By this time, I was physically shaking. I remember her continuing to state the above directive and fumbling through an old change purse, I located an expired driver's license from California, where I had lived for about five years.
She then processed my prescription with this "outdated" information, given it was expired since 2004 and had my former California address on it, and put my belongings in the window, along with a blank script with the name ** scrawled on it. I am perplexed at how all the current information I submitted was rejected and yet an expired driver's license without any current information on it was finally accepted. I will NEVER shop at Walgreens again. NEVER.
SMYRNA, DELAWARE -- I ride my bike to work. It's about an hour long ride one way. I got to work at 2:58pm on December 9th. I park my bike in the photo lab where I work and I turn around and the store manager is there. Before she even greets me with a hello she starts on me right away about my earrings. I have had gauges in my ears for YEARS and I've had them since I started with the company back in April of 08. I've gone up a few sizes as well and no one has EVER said anything to me about them. I've even shaken hands with corporate staff and greeted with my gauges and they've been nothing but nice.
Well the manager comes up to me and says "you know you can't wear those right? You've got extra earrings right?" and I just stare at her completely taken aback by her random questioning. I try to explain that I JUST put it in and I only need 24 hours before I can place a normal gauge in it rather than the tapered spike used to enlarge the hole. She cuts me off and says "to the office... now!" So we make our way to the office. I'm now sweating from the bike ride and very irritable. She closes the door and send the SIMs out of the office for us to "talk" (AKA she talks and I stutter and struggle to get a word in).
After she was done telling me the same thing she already stated on the sales floor I begin again to explain my side. "I had huge, gawdy glass spirals in my ears when I firs" (cut me off) "**, can I pleas" (cut me off), crosses arms and lets her talk... she never says anything more than what was already said. Every attempt at trying to explain myself she cut me off and told me it was irrelevant. I was in trouble about a month before that for my Septum piercing.
There are at LEAST 3 other girls there with a nose ring and one traveling pharmacy tech that comes in with a huge lip ring and I was told to go home or take it out. When our argument was finally done she told me to go home, don't come back and she'll be talking to our LP. I said "good. I'll be speaking with him and employee relations. You're inconsistent and unfair in your discipline and how you run your store" and then left. I'm still waiting for both people to call me back.
I've done my research and found nothing on piercings. They're subtle and not gawdy nor do they stand out and I flip my septum up into my nose so you don't see it... even though there are other people there with a nose ring. I've even talked to some ex corporate people and they've told me to fight it. I can't be all that bad of an employee. I feel I've established myself very well within the company as a good team player. I've got two things to go on when I fight it: "Lifestyle diversities", unfair inconsistent workplace. The company itself isn't too bad... it's the management and the lack of proper training that makes your life working for Walgreens a miserable living hell.
I am now fired as of 4:55pm on December 10th. The Employee Relations and Corporate did nothing to help and I'm not unemployed and quite possibly unable to get anything from unemployment. Something has to be done. This is ridiculous!
TEMPE, ARIZONA -- This is a letter that I wrote to the "powers that be" at Walgreens Health Initatives. I have removed any names... other than Walgreens Mail Service and Walgreens Health Initatives and AARP. It is my opinion as a member that AARP needs to reconsider affiliation with this company.
"I am writing you because I found your name on the Walgreens Pharmacy Benefit Management page of Walgreens Health Initatives website. I am at a loss as far as exactly who to contact regarding the problems I have been having with Walgreens Mail Service. The problems have been going on far too long and even speaking on the telephone to supervisors has yielded little help or results. Unfortunately because these difficulties were totally unexpected I did not keep a day by day accounting of exactly what happened when.
It has been almost a month since I mailed in a prescription from my physician to the mail service. I waited and waited before I called the first time - a recording told me the prescription was being shipped - when the prescription never arrived I became concerned and called again, this time speaking to a person. I was told that the prescription was on its way and to not be concerned because it sometimes took 5 to 10 days to arrive. Once again the prescription didn't arrive so I called again - I believe this was on a Wednesday or Thursday the first week of September.
This time the person I spoke to asked me for my address, when I told her she replied that the prescription had been sent to a neighboring city in error. She double checked my paperwork and said that she could see that the address was correct on their records and could offer no explanation as to why someone would send it to another city. She said that she would have a new prescription sent out right away but that it would not arrive right away because of the Labor Day Holiday. At this point I had little faith in what I was being told so I started called the info line (recording) to stay on top of the day the prescription was actually being shipped.
It turns out "right away" was not so right away and I decided to look into the problem further. I finally called and asked to speak to a Supervisor on the 9th. I did not get that woman's name. She told me that the prescription was being shipped overnight via a carrier and I could expect it on the 10th. I explained to her that my address was a rural one and that most carriers do not deliver to rural mail boxes. She put me on hold to check with the carrier.
When she came back she said the carrier had not yet received the prescription and that I should call them later that evening and the first thing in the morning to change the address, (although she didn't know if they would allow me to be the one to change it). At that point I was become very angry and I told her that I did not feel that taking care of the address change should be made my responsibility - Walgreens should be the one to handle that. She said she would take care of it and that she would stay in touch. Once again that never happened and yesterday, the 10th of September the prescription did not arrive.
I called again today and once again asked for a Supervisor. The woman I spoke to would only give me a first name. I asked her for her extension # and she said it was xxxx (attempting to reach her at that extension later was impossible, she apparently made it up on the spot). She told me the reason my prescription had not been delivered was because the carrier did not deliver to mail boxes! I am totally frustrated and very angry with Walgreens as probably any reasonable person might be at this point. This is no way for customers to be treated and I feel someone should investigate what is going on.
The person I spoke to today said she talked to the carrier and that they would try to have the prescription delivered today. She also said she would call me back to let me know if the carrier was going to actually be able to deliver it. I don't hold out much hope for either one. I am sure that you or someone there at Walgreens can look at the file for my order and if what has happened with the order has been actually documented you will see that the Mail Service is handling such things most ineffectively. I would greatly appreciate hearing from someone regarding this matter."
After writing this letter I called Walgreens Mail Service again - first they told me they couldn't understand why it wasn't delivered and told me that I should call the carrier and talk to a supervisor there to find out why it wasn't delivered. Once again I had to explain that I did not work for Walgreens, I was the customer and it should be up to Walgreens to find out why overnight shipping, for which they paid, wasn't made. After being place on hold the person I was speaking with returned and said that allegedly the carrier attempted delivery of this prescription today, Sept 11 and was unable to deliver it. There has been someone here all day waiting and no one came.
Now they tell me that it may be delivered on Monday. In addition they actually charged my credit card 1 cent for the redelivery!!! I told them I absolutely refuse to pay, LOL! Also, I learned that Walgreens called my doctor's office to get yet another prescription - huh? What did they do with the first one?
The Walgreens that most of us have worked for does not exist anymore. It used to be a place where customers interacted with employees, you knew their families - ills or happiness. You could joke around and make the work place an environment that you loved to be at and it showed. The customers would see you happy and it would be contagious so much that it would bring them back to see a smiling face and want to shop at the store. The daily work lists got done and the atmosphere in the store was very different than it is now.
You have managers that demand so much from the employees that to professionally wait on the customers and get your list done something has to give. Lately it is customer service. In our store we are no longer allowed to spend more than a few minutes with the customer. Get their question answered and go on. No need to waste "our" time when we get paid to do our lists. We are not allowed to chat with other employees. Another waste of time according to our manager. We are paid to work and we should be thankful we have a job. Our manager stays in the office 99.9% of the time and watches us on the security cameras to see if we are working.
The only time she comes out is to ask why we took so long with a customer or why we were talking to another employee. She always says she is watching so be "warned". She also takes pictures every morning of things are wrong in the store. For example a box of jello on its side, a card of batteries crooked on the front wall, 1 garbage can not emptied. Never a compliment of all the things that were done right just the things that were done wrong. Our store has changed in the last few months.
When the manager asked what could be done to boost morale and make it a better place to work. She received an array of answers some she wanted to hear and some she did not. When one employee was with her and the conversation was not to her liking she actually sent the employee for "time out" in the computer room. How humiliating and degrading is that to a valued employee who is over 35? Some people were even transferred out so she would not to have any dissension in the ranks. The rules are exclusive to whomever she likes and those she does not will be spoken to. She is very inconsistent with her management direction.
She shows favoritism with schedules and does not show fair scheduling practices. If she likes you you get what you want if not you get what she gives you or you have a choice to leave. All in all the atmosphere in the store is not what a customer would be receptive to shop in. The customers see it and feel it. The sales have dropped. It all starts from the top with proper management skills and people skills. Train your managers to treat people with the respect they expect to get and the employees will give them a 120%. Treat them like the manager is doing now and you will get very unhappy employees and no customers.
COON RAPIDS/BLAINE, MINNESOTA -- So I had just gotten hired at Walgreens in Coon Rapids by the managers and I couldn't have been more happy. I had just quit my previous job because of the managers. I was hired in May of 2013 and I didn't mind it at first because I worked with my favorite managers.. but once they got transferred to a different store things started going to **. The managers I worked with treated me like **, they ALWAYS called me the wrong name, and treated me like I was 5. I was 17 at the time, I worked with cash registers and people before.. I know what I'm doing **.
Then in maybe Dec. a new manager got hired and right when I met him he asked me a very inappropriate question that didn't need to be said. Right off the bat I hated him, I dreaded working with him and I tried not to be rude but I hated him and so did a few of my co-workers. I had asked off many days throughout the year for school reasons and they would continue to schedule me on those days.. it drove me nuts and I wanted to quit so badly.
Around April I wanna say, I was working with my store manager and at first I didn't know what to think of him cause the only thing he has ever said to me was "bye" or "hi" so whatever, but when I worked with him, I answered the phone and said over the intercom saying he has a call, at the end of the day he came up to me, got so incredibly close to my face and said "do me a favor and call me either ____ or ____, thanks." He was very, very rude about it and I hated him. I also went to Walgreens one day and they were horrible when it came to service. Walgreens in Blaine and Coon rapids sucks and it deserves to be shut down. GET BETTER MANAGERS, THANKS.
SIMPSONVILLE, SOUTH CAROLINA -- On March 1, 2013 we purchased some items at the Simpsonville, SC store and paid by check. At the register the check is run through and then returned to the customer. It was our belief that the funds are immediately moved from our checking account to Walgreens account. Obviously that isn't the case. Within a few days of that transaction we lost our checkbook which also had the record of the checks written. Thinking it had been stolen out of my truck my wife went to the Palmetto Bank and ran a listing of the recent checks written and those that had cleared.
Then she had a STOP PAYMENT order on the other checks in the checkbook in case the checkbook was used fraudulently. Unfortunately the check for $72.74 to Walgreens somehow got blocked from payment even though we thought it had already cleared. MY COMPLAINT ABOUT WALGREENS is that they have no way to go into the local store and make the check good by cash or other payments. We tried twice to make payment at the local store to no avail. I wrote an EMAIL to Walgreen's corporate that I wanted to pay the amount due plus some fee. THEY DIDN'T RESPOND.
Instead they seem to have sent the check to TRS Recovery for collection when it was totally unnecessary. I don't like dealing with a corporate giant that isn't open to listening to customers. I'll make the payment but I don't like the idea of an additional collection fee from TRS Recovery and TeleCheck. At this time I plan to bypass WALGREENS in the future in favor of CVS, WALMART, RITE AID or other stores. Until now Walgreens had been our favorite drugstore chain but this has soured me on that company. Until this experience I would have rated Walgreens as worth a 4 star rating.
ATLANTIC BEACH, FLORIDA -- On Feb. 9th my 15 yr. old granddaughter and I went to the Walgreens above to get some nailpolish (we had a $3.00 coupon for Cover Girl nailpolish). The store has items mixed up and couldn't find it!!!! I went to an employee close by and asked her about the polish. She responded with a sarcastic response! I went to the area she said and still could not find the polish! Her response like I said was sarcastic and I went back to her and told her she needed to be a little kinder to her elders. I'm 64 and I guess her to be in her 40's. He immediately got more of an attitude and raised her voice. I was appalled AGAIN at her attitude.
She said "I have a 20 year old daughter and you don't know anything about me." Well I have a 38 year son and 34 year old daughter plus 8 grandchildren. There was another employee down another aisle and she sided with the woman. I will admit I got a little upset but I did not deserve to be treated in the way this employee handled herself in the manner she did especially for her being a manager!!!!! I left without the nailpolish!!!
One more thing, the employee FOLLOWED US OUT TO THE PARKING LOT!!!! This is very unprofessional!!! What did she hope would occur? I as a result WILL NEVER SHOP AT WALGREENS AGAIN even though it's about 2-3 miles from my house!!!! This has given me a bad taste in my mouth!!!!
EL PASO, TEXAS -- I am from Ohio and I am visiting in Texas for a few months. The Walgreens on the corner of N Resler and E Redd won't accept my legal state I. D. from Ohio. They say it's in the policy to allow the clerks to deny out of state forms or identification if they deemed fit or necessary. I can understand if I am trying to buy 18 bottles of whiskey or 20 boxes of medicine. But a pack of smokes? Really? One pack of smokes? Talk about inconvenience. And he wasn't even nice about it. Like as if its common knowledge that you can't buy cigarettes outside of your home state... lol.
I didn't realize I should have bought a bunch of cartons to last me a few months and brought them onto the plane with me. I was a manager at a drugstore for many years. I have never even heard of that nor would I have ever not accepted an out of state I. D. If it's legal and legitimate I don't see the problem. All he had to do was swipe it on his machine and it would have cleared. That's what those machines are for. So I went to Walmart across the street. Walmart was nice and even asked me how Ohio weather was. :)
FORT LAUDERDALE, FLORIDA -- OK... when you go to the website to download the rebate form ($10.00 Visa Gift Card) online for the Walgreens Omeprazole, they list it as: www.omeprazolerewards.com/Walgreens. This is INCORRECT!! The correct URL is: HTTP://WWW.OMEPRAZOLEREWARDS.COM/WALGREENS!! You must first put "HTTP://" in front of the URL to go through!! I tried it and it worked for me and I was able to download the form and mail it in.
You must include a copy of the receipt and the UPC bar code cut out from the bottom of the box! (or you can just rip off the whole flap and stick it in the envelope like I did). They must receive it by March 31st so you better hurry!! If you have any questions, my name is ** and my email is **.
WAUKEGAN, ILLINOIS -- Walgreens at Green Bay, Waukegan, IL, is not going to have a 24-hour pharmacy any longer. My problem with this is they are not finding any LOCAL, OR ANY POSITIONS -AT ALL- FOR TWO of their PHARMACISTS WHO HAVE BEEN WITH THE COMPANY FOR 30+ YEARS. What is Walgreens going to do for these two GREAT pharmacists? They are letting them go!!!! These two guys are the BEST pharmacists at that store and they really do their job for the customer and they are being dumped.
O.K., I can understand Walgreens not wanting to continue a 24-hour pharmacy, but to dump these two men and not find them a position within the company LOCALLY is just despicable! I can't understand why Walgreens would push out 2 faithful employees just a short time before they want to retire and not find them a permanent position within the company. SHAME ON YOU Walgreens! Don't you give a hoot about your employees or their financial status???
SHAME ON YOU Walgreens, these men are two of your BEST employees, and considering they have been with your company for 30 years, they have been faithful, which is more than I can say that Walgreens is being to them!!!!! I am going to go to CVS or Osco *IF* these guys ARE FORCED TO leave your employ! And if they do leave your employ I am MOST CERTAINLY going to tell everybody I talk to why they are gone - pushed out, not leaving on their own choice... AND I am STILL going to be like the 6pm news if Walgreens sends these men to a store that is ridiculously FAR in miles to work IF they keep them in their employ, which I bet they won't!!!!!!!!!!!!!!!!!!!
Why stay with Walgreens if they kick out the BEST pharmacists???????? We customers have a right to the best pharmacists, and we have right to stop trading with a store who treats their employees like dogs!!!!!