Walgreens - Page 3

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141 reviews & complaints.

Wrongful Termination
Posted by on
KINGSBURG, CALIFORNIA -- I am a former employee of Walgreens. I got terminated recently because of false accusations brought on by an assistant manager. I was accused of giving a family member an employee discount when in fact it never happened. Anyone who works or has worked for Walgreens knows that some employees are given pm's, monies or incentives for selling Walgreens named products. I actually did ring up family member because I was actually pushing some products which paid a pm. I had another employee witness the transaction. I did not want to be accused of giving a discount. Anyway a month later loss prevention came in and decided to terminate me on the word of the assistant manager. There was no investigation, no proof. I lost my livelihood, my 401k, and other investments after working for this company for 3 yrs. I understand store policy does not allow for employees ringing up family but because we are expected to reach a certain quota per day on pm's I rang the family member with a witness. If we do not meet quota we are questioned as to why are our pm's so low and why are sales so low. I was just trying to meet my quota. By the way the assistant manager and loss prevention could not come up with an exact date but proceeded to charge me for the unproven discount anyway. I called corporate and told them I could prove I did not give the discount but of course they only believed what loss prevention told them.

Meanwhile I am out of a job and have face the fact that I was accused of theft. That company treats their employees so unfairly. They cut some employees hrs. back so much that employees are forced to quit. They go on to preach how we are all a family, well I would not want backstabbing family like that. They would rather see their employees suffer financially than to admit that they are hurting financially just like other companies out there.

If there are other Walgreens employees out there who are falsely accused of something as a means to terminate them let me know.
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User Replies:
Anonymous on 12/03/2008:
Consult with an attorney. But I'll bet that Walgreens's attorney will counter that you violated company policy of not ringing up family members. I hope that somehow you can at least recover your 401k.
Anonymous on 12/03/2008:
PassingBy is right. I'm pretty sure in all retail establishments it is against company policy to ring up a family member, even if witnessed by another employee. The manager should have rung up the sale.
Principissa on 12/03/2008:
When my sister worked at Children's Place, she wasn't allowed to ring me up, she had to have someone else do it.

I also think you can talk to an attorney, but like PassingBy said, they will find some way to prove you violated company policy.
Anonymous on 12/03/2008:
The OP has already pleaded guilty to violating the policy. But I feel that taking away the 401k and other investments is cruel. An attorney should be able to get a copy of Walgreen's employee handbook or whatever they call it and see if the termination results in losing the benefits.
Principissa on 12/03/2008:
I feel terrible about it too, that's their money and they are entitled to it. At least I think they are.
Anonymous on 12/03/2008:
The company cannot take away the employees 401k. The employee should get any amount that they contributed, as well as any amounts that were already vested. If not fully vested, then they forfeit the non-vested amount because they are no longer employed with the company. I believe they also have to offer the employee medical benefits under COBRA if they were already insured, but the employee would be required to pay the premium.
yoke on 12/04/2008:
Agree with John. The company can not keep the 401K that the employee has contributed to.
M_G on 12/08/2008:
Walgreens doesn't have 401k, it has a profit sharing program. You have to work for the company for X amount of years before you are fully vested. So, this person, who was completely terminated on a legitimate charge, would have gotten all the money they put in, but not the companies money.
CalzMom on 02/11/2009:
I was discharged from an "unnamed company" after working 3 years of service for them. I was speaking with another employee at the register. I was ringing them (I will not leave a name for privacy purposes)up and finished the sale. I continued to converse with the coworker and their family. This coworker introduced their granddaughter. I was sharing with the granddaughter that she had a great grandparent that they would do things with their granddaughter. I then said to my coworker and their granddaughter that my grandmother used to tap me on the back of the head to get me to sit up straight. As I said that I reached over and demonstrated with a quick tapping motion what my grandmother did to me. My coworker never said anything about the incident, we kept conversing and ended our conversation well. A week and a half later I was called into the office and loss prevention asked me to write out what happened on paper. I asked if I was going to get fired and they said that we would talk about it after I wrote out my side of the story. Loss prevention read the paper then handed it to the EXA. He read it and said it was a firable offense, handed me my last payout in cash and asked to clean out my locker and walked me out the door. This was at the end of August. I'm currently on unemployment trying to get a job in this tough economy. I guess why I'm writing this is to warn people in any job that they think is safe to be careful of who you touch and for why. I personally was depressed because of the way that I got fired but I am trying to turn it into a positive and say that I need to move on and go do something more with my life since I am middle age. I want to warn others that touching others even if not intentionally to hurt can and will come back to haunt you. I have learned to not trust any coworker because they will turn you in for anything and to keep my hands to myself. And with that I'm going back for a certification in a different field of work and I'm going to work in a more fulfilling job that fits my personality and passion. I'm not looking back except to warn people that even the simplest action can get you fired from your job.
CalzMom on 02/11/2009:
I am a previous employee of Walgreen's and the policy was you were not allowed to ring up your own family....period. There were not exceptions to the rule about having someone watch you. I think they should have given you a warning or the person (manager) watching should have told you that this is an unacceptable action but unfortunately, we both worked in a big corporation. In today's world, Corporations are cold and callous to employees. You are just a number and if one number in the chain (meaning employee) does even the simplest mistakes or bad judgment, they don't care who they hurt, you're out of there. It happened with me and I did a good service for them for 3 years and I was the insurance provider for my family. I used poor judgment, suffered the consequences by getting discharged and I'm moving on. They are not worth my time, energy or feelings to be hurt any more. If I hang on to the anger and resentment, then they've won and to be honest, they don't care about you anyway. You are not a person to them. You're a number and a paycheck.
Bob Jones on 07/14/2011:
I was terminated from Walgreens, supposedly for sexually harassing another guy. Here's the thing, I filed a hostile work environment claim three months before. Three months to the day later, this false claim was bought and I was fired. This company will make up anything they can to get rid of anyone who they feel causes trouble. If you are still there, get out. Do all you can to boycott them. Walgreens sucks.
mindy on 02/13/2012:
Yes so I also worked for Walgreens for three years.I admitt I did give a employee discount to a employess mother.but I'm not the only one who has done so.the last few months my managers and co workers had been treating me like crap.just so happened the employee who I gave her mother a discount to hates me for some reason..and I'm sure this was a setup fpr me.I don't understand how anyone else can do it but I slip up one time..lose prevention comes in a
crocus on 08/06/2012:
I have worked for Walgreens for 12 yrs I just quit recently . Yes the company has gone downhill. I have seen managers set up people to fire them. I have seen harassament go unchecked. I have seen EXAs remain unpromoted one for 10 yrs and one for a little less. They were told by the DM they would not getthere own store
Jo on 08/11/2012:
Crocus, I hear you. They're going downhill that's why they are setting up people to get fired. I think who kiss #$#@$% stays and get promoted.
Also enraged on 03/07/2013:
I currently work for this company. I was written up for a no call no show because I WAS IN A CAR ACCIDENT. My friend, who was in the car behind me but was not involved in the accident, did me the favor of going to my store and letting management know I would not be in. He informed them there was an emergency but did not want to disclose any other details without my consent. I called the day after and informed my boss I was in an accident. Her response? "IF you were REALLY in an accident, I need to see the police report." Okay, fine by me. I went in BEFORE my next scheduled shift, gave her a copy of the police report and a doctors note statingi could not immediately return to work due to injuries sustained in the accident. My boss then informed me that, "even though it was clear" I had actually been in an accident (maybe it was the two black eyes, broken nose and chemical burn from the air bag that gave it away?) I was still getting written up for a no call no show because she "didn't believe" I was in an accident and assumed I was "out partying and too hungover to show up" because I had tried to switch that shift with a coworker the day before. I see where she is coming from her in thinking, but the fact remains I WAS in a car accident and I gave DOCUMENTATION showing it. I find this write up unfair. I also find that now I am being bullied by her and the other managers. I have never even had a verbal warning the entire 7 months I have been there, I have two absences that weren't excused with a doctors note and have never had a customer complaint. Yet I am being punished for her ASSUMPTION.
Brandy on 04/20/2013:
I was fired today for using register rewards a customer had claimed they didn't want on one occasion and unclaimed register rewards on 2 other occasions. The total for these rewards was $4. Loss prevention came in and basically bullied me into signing a statement and add things when he wasn't satisfied with what it said. The store manager then came in and said I violated company policy and was terminated. They gave me my final pay in cash and walked me out the door as well. Prior to this "offense" I had received recognition as a top salesperson in the district for about 2 months straight on every one of my shifts. But the store manager(a female) has given me a horrible attitude since about a week after I started. I had never done anything wrong to warrant her bad attitude(no-callins, no tardiness, no customer complaints, and all the other employeees and managers adored me) in the 4 months I've worked there. The only thing I can come up with is she came outside when I was leaving after work and we talked behind my car. She looked at the back of my car(where, among other bumperstickers, I have a gay pride sticker). The very next shift is when this attitude started. My biggest complaint is I didn't know I wasn't allowed to use them and was told by another employee(who ended up promoted to manager) that at the end of my shift if they were unclaimed I could keep them. Couldn't they have just written me up? Or repremanded the now manager that originally told me it was OK? Or at least showed me in the policy book where it said keeping them was against policy? Walgreens is a HORRIBLE place to work! I had been looking for another job prior to termination because of our store manager's attitude and total lack of professionalism, but now I'm looking without being able to get a paycheck to support my family in the meantime.
Courtney on 05/17/2013:
I'm actually on suspension right now, bc of a loss prevention case. No idea what it is or anything they just told me to leave and they'll contact me, I'm almost determined to not answer. I don't want to deal with all the crap I have been reading online, I loved working their it was like my second family.. And now this? I'm thinking about jus going and finding another job and NOT answering at all wen they call.
zorcor on 08/06/2013:
I currently work for Walgreens in the pharmacy dept right now we only have three tech which means one for each shift . well one day I called said I would be late that my daughter I sick and will have to wait til someone can sit with her. well I got wrote wrote up for being 3.5 hr late (the time someone could watch her she cannot go to daycare ) well I was basic warned that I cannot do that. I explain that I a single parent and I try the best I can . also I have been get ride to work for the past three week because the car gave out

can anyone tell what to do?
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Miserable Employees
Posted by on
ORLANDO, FLORIDA -- Walgreens employees are mothers, fathers, grandparents, and children with families and loved ones. In my part of Central Florida, not only do all Walgreens employees have to work Christmas eve and day, their "holiday bonus" is a WALGREENS GIFT CARD that is barely enough for a few incidentals. Children grow-up without spending a single Christmas morning with Mommy or Daddy because some customer forgot to buy milk the day before. Weekly schedules are not posted in advance so employees are not able to plan activities with family or friends. Vacation requests are left in limbo until the day before (or the day of) the vacation so no real vacation can be taken. Employees get sick time, but they had better not get sick and try use that time or they are made an example of. Salaried Executive Assistant Managers are often expected to work anywhere from 10 to 15 hours a day, 6 to 7 days a week "out of loyalty" while their bonus's are cut, their jobs are threatened, and their job satisfaction is zero.

Walgreens is always screaming to cut the budget, and they expect more to be done with less people in less time. That only works until a certain point and then all that happens is they create resentfully miserable employees giving crummy service. Until Walgreens steps up to the plate and really treats their employees the way they deserve to be treated (with dignity, respect, humanity, and decent monetary compensation) they had better start accepting their declining customer service scores. You can beat your dog, but one day it is going to turn around and bite you.
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User Replies:
Anonymous on 01/10/2008:
Sounds like a miserable place to work. I personally don't shop at Walgreens, but now have a reason to avoid it forever.

I hope you are looking for a job with another employer who treats their employees with the respect everyone deserves. Life is too short to be miserable on a daily basis. Until then, please remember that the customer probably has no idea of why they are getting miserable service.
msnanny on 01/10/2008:
So when did you get fired?
Anonymous on 01/10/2008:
"Walgreens is always screaming to cut the budget, and they expect more to be done with less people in less time."

Ummmm, that is the way most companies operate. Stock holders demand it now.
Nohandle on 01/10/2008:
I know nothing of Walgreen's policy but do know there are a number of department stores in my area that also do not give employees advanced weekly schedules. When the schedules do come out the employees are not allowed to swap out time with each other. That never made sense to me. As long as your department is covered what difference does it make who works when? Yes, employees get resentful after a while. Pay is important when there is a family to help support, but consideration for an employee goes a long way. These companies can cut the budget just so far and then they will find themselves with the type employees we are experiencing now. Good review.
Anonymous on 01/10/2008:
No handle--how right you are!
Anonymous on 01/10/2008:
No one is forced to work at Walgreens. If they don't like the work environment or the lack of a structured schedule, they can elect to find a job somewhere else.
yoke on 01/11/2008:
Be happy you got a holiday bonus. Many companies have stopped giving them out all together.
jktshff1 on 01/11/2008:
Our local Walgreens closes early on Christmas and New Years @6pm and opened late @10am the next day.
If you do work for them, you really should do yourself, them and your customers a favor and find something else.
jenjenn on 01/11/2008:
Some Rite Aids around here are open on Thansgiving & Christmas.
Anonymous on 01/11/2008:
Many of us wind up working holidays. There are nurses among the members here and I bet they have worked plenty of holidays (I did when I was a cna.) It isn't fun but it isn't the end of the world.
Having said that it always bothers me at Walgreen's how the manager's name tages say "Mr." or "Ms." and the cashier's name tags list their first name - seems disrespectful that the managers get the respectful term and others do not. I would imagine that is an indicator of how management views the cashiers and clerks.
Principissa on 01/11/2008:
In the 4 years I worked at the hospital I worked 2 Thanksgivings and 2 Christmas's. And that's not counting all the little holidays in between like Halloween and Independence Day. Think of it like this, if you had a medical emergency on a holiday, which happens to us every year and needed supplies like bandages or children's Tylenol, would you want to sit an emergency room waiting for it, or would you rather just be able to run into a pharmacy and get what you need and leave. The stores by us are closed by noon. I don't particularly care for Walgreens, I always found their prices to be a little higher than their competitors. Everyone has to work on holidays, it's the norm for the working world these days. Like amani said it's not the end of the world.
yoke on 01/11/2008:
When you accepted the job did you not know they were open on Christmas? Not everyone celebrates Christmas, so why should they close? I will admit I did run out to CVS to buy my brothers cat a toy, yes his cat. On Christmas Eve he sent home a bag of wrapped toys. I thought they were for the kids, come to find out they were for the cats and dog. Since he doesn't have kids I had to figure something out quick. I am so thankful CVS was open!
Anonymous on 01/11/2008:
It sound like this is more of a store management problem than a chain problem. It can be managed in a way that people know in advance if they will be scheduled, and holidays are alternated. It makes sense that this is handled by the individual stores, and not necessarily company policy.
oopdiedaisy on 01/16/2008:
Nohandle - BRAVO, WELL SAID, and THANK YOU!!

To other posters, I myself have never worked directly for (or been fired by) Walgreens, but I have intimate knowledge of their policies and attitudes on the district level. Enough said. Thank you all for your opinions, and I stand by my post!

Anonymous on 01/16/2008:
Nohandle, you go girl!
spbigger on 01/18/2008:
Sounds to me like the employees you mention need to seek other employment or,at least, accept their responsibilities.
Britty on 03/12/2008:
yeah it does suck because you never know your schedule..and they ALWAYS change it without you knowing or without asking you. I am a college student and can only work a few days a week- they always get my days wrong after me telling them for 1 yr and 6 months youd think theyd get it. But, they schedule me for mornings when I have school then get mad when I don't show up for work UH well I told you I had school DUMMYS-- UHHHH they make me so mad. and god forbidd if you get sick..yeah you have 3 sick days but they won't let you take them. I had strep throat and the flu I have been so sick, do they care? NO. I had to come to work and make everyone sick oh well. Walgreens is a horrible place to work. I want out fast!
jcmullen2004 on 05/15/2008:
I worked for Walgreens for over 12 years. It was awful but I had to endure it because I had to have insurance for my children and I went to school at the same time. I was so glad to leave that place after I graduated from college. It was demoralizing to work for people who obviously didn't care when you would get home to see your family. As far the xmas bonus it wasn't like that before, but it was usually a check for 25.00 to 50.00 (depending on your time with the company) and it was taxed. I did profit sharing and all that great stuff, so when I left, I was fully vested and proceeded to take my savings out of the company stock and thumb my nose at the company. I am so sorry you had to experience working on the holidays as that is very depressing as well. Hopefully your experience will only encourage and drive you to set goals and perhaps be compassionate to cashiers, etc. I know that I am now that I have had that experience. I even find myself "facing" an aisle of shampoo when I walk into a store (Sorry it is my PTSD). I did make some very wonderful relationships at Walgreens and so many people have gone on to greater things in their life. Bottom line --- Walgreens has no SOUL, it is a greedy corporation built on the sweat of others.... sorry I had to say it because it is TRUE
rwong410 on 05/19/2008:
Sounds to me like your managers aren't doing the schedules on time.

I'm an MGT at Walgreens and I do the scheduling. I always make sure to create the schedules two weeks in advance and I think that is enough time to be notified of whether or not you need to work. As far as the working holidays part goes, you knew when you signed up for the job that Walgreens is open 365 days of the year. So, it should be expected that you would be working at least a few holidays out of the year.

Regarding sick days, at my store we've always had enough people to cover someone whenever they call in sick if we're given notice a day in advance. It's unfortunate that your store does not and really the management shouldn't act like they're doing you a favor for letting you off when you're sick. Granted, it is an inconvenience for us since it means we don't have enough people but when you're sick, you're sick and there's nothing you can do about it.
CalzMom on 02/11/2009:
I agree with many other comments. I too was once an employee of Walgreen's. I didn't like the open on Christmas day policy either. Working in a 24 hour Walgreen's meant they were open all day all night and never closed their doors Christmas Eve and Day. But looking back now that I am not an employee, if you don't like a policy the company has and you're that emphatic about it, it's time to move on and get something else. There are definitely better jobs and better paying jobs than Walgreen's. I know that for a fact after working there for 3 years of my life. I'm glad they discharged me. They did me a huge favor and I'm moving on to bigger and better things that fit my personality and passions more.
i_am_here_200 on 08/10/2009:
If Walgreens didn't make money on the holidays like Christmans and Thanksgiving they probably wouldn't be open. Because people shop there all day long they stay open. Why close and loose business since everyone else is closed. You usually have the option to choose what holidays you work..either Thanksgiving Christmas or New Years, and schedules are posted 2-4 weeks in advance. If you want off you can always request it, but there are reasons to be open on that day.
BrianC on 08/24/2009:
None of what you just said is true at all... I am an employee at Walgreens as well and I would love to know your store number and where it is located.. "Weekly schedules are not posted in advance"... Really because at my store and every store in my district there are schedules 3 or 4 weeks out in advance.. Really I would love to know what store you work at
sweet cheeks on 08/27/2009:
Walgreens thinks it's employees live & breath for Walgreens & have no kind of life outside of Walgreens
anonymousteach on 10/22/2009:
I am an employee for Walgreens as well, and I disagree with some of your post. We have our schedules posted 3-4 weeks in advance unless a change needs to be made. We also get our vacations approved within the week that we ask for the vacation. Yes, Walgreens is open on Thanksgiving and Christmas, but they close early so you can see your family. I think it would be better if they did 2 shifts that are 4 hours each instead of one person working all day, but that is life. I'm sorry you are so miserable.
dixielandelite on 11/25/2009:
I agree with this comment...I work at this hellhole called, "Walgreens"...the greediest store out there! They don't care one bit about its employees. I am the oldest person in the wholes store(I am 42). It is like romper room antics in there. The manager just turned 30 & is a real P.O.S. He has his fav's & the rest of us are just bscum in his eyes. How this jerk ever got to be a manager is beyond me! He is lazy, makes up all these rules & he does the same things. He & the beauty advisor carry on constantly for hours in the office. I never knew a b/a can spend 3 hours in the office on the computer & doing what??? He issues threats to certain people, like selling PM's or else...He never pput a aschedule up 3 weeks in advance, more like 2 days before. When you request time off, he will play games & have you schedule to work. He lets the HPS get away with B.S. all the time(like making pic's for his self & charging them to store expense, the HPS also uses register rewards from paying customers for his own purchases). I hate this place. There is nothing worse than going to work & just hating being there because of the manager & other lapdogs. The customers are nicer to me than the manager is.
Walgreen's makes people work all holidays & don't care that you want to be with your family just as much as a customer is with their's. But the manager will sure be spending the holidays home with his family feeding his fat ass & big ego...
jewels84 on 12/16/2009:
I highly agree with this comment. They don't even give bonuses at my store. A guy I work with has a six month old baby.He asked for Christmas off and my boss said "No". Last year he told a girl to tell her daughter Christmas is the next day.
Ytropious on 12/16/2009:
Damn, I know a lot of places have issues with management, and it's usually isolated, but its sounding more and more like Walgreens just sucks to work for.
robdenn on 03/28/2010:
I see that someone finally get what I have been talking about for years now. I am working for them and have been for the past 3 years. I am one of the Taken advantage of people. They always are letting other people no show up for work or call in sick with no sick days but if its me and I am no calling in to just go party like everyone else I am the one that gets a written warning or a write up. The only upside is that I am a full time stay at home dad but I work weekends. I have been fulltime with them since 9 months ago. I can't find a job that pays me like Walgreens does but I have gone threw blood, sweat, and tears to get my pay and its still hurting me. Yesterday was a major frustration point at work. I was finished my work. I did all 2000 Ad tags myself, and cleaned the cooler for 3 hours straight then the manager had the nerve to tell me to finish what she didn't becaue she wanted to go in the office and just do nothing. I told her that it wasn't on my list and she said "I am a manager I can make you do my stuff, that's the great thing about being a manager." I am a 22 year old man and not a little teen. I should be respected no told what to do. She could ask me and or ask to help not just tell me what to do. I am going to have a long take with my store manager to hopefully see what will happen. But since this is the millionth time that this has happened I will probably be told I was the one wrong or I should have told her how I felt so I could get yelled at anyway. If I could find a job that pays the same and could keep my weekends for working I wouldn't even hesitate in quiting. They even don't care if you have a doctors note saying you are unable to work they call you like 12 times that day asking if and when you are coming in even when you go to the store and show them the note. I have so much more bad things to say but at this point I am rambling. If anyone has any ideas or advice please email me at dennihanr@yahoo.com I really would like to know some ways to manage with this job. Thanks
todo99 on 04/08/2011:
I work for Walgreens and I think that it is all in the manager. My manager makes the schedule out 3-5 weeks in advance. I have only called out one day and it was because my daughter was sick. He understood and said I hope she feels better. But no one in our store calls out unless they are really sick or has an emergency. Has far as holidays, you knew when you took the job that you would be working them. My manager will work right with us and help us do our daily tasks. I have to say that this is the best job that I have ever had.
only me on 08/16/2012:
let me say I'm one of those employee that work with Walgreens for 23 years and left but not for any reason just retirer fully invest on my 401 and happy yes there been a lot of changes and I hope for the good there were times I wound not except changes but I did because I love my job (beaudy adviser senior) I work all xmas and new Years if ask . but most time had off my family understude. it was my job , now they are call team member and they were and still are my Walgreens family alway be. had good mangers and team members young and old happy to work with them we were a team so there were daily tasks and we competed them as a team love walgreen as best job I ever had we were family. Shot to stores number 04573 temple terrace fl. Mr Lee and his team leader.
Beth on 10/26/2012:
my husband works for Walgreens and I think they take advantage of him cause he is salary. He has sick days but if he takes one they make him work one of his days off, so what's the point of them saying you have sick days. When I gave birth they gave him a hard time to be with me at the hospital. The holidays are here and I won't see him as much cause this is the time they over work him. Walgreens don't care if you see or spend time with your family. I wish looking for a new job wasn't as hard as it is so that he can get the hell out of Walgreens.
vicka on 11/12/2012:
At my Walgreens, my boss makes the schedules 3 weeks ahead, he wants us to have a life. He asks the employees which holidays they'd like off therefore the employees can bargain for the holidays they want off..etc.
Aaron on 12/24/2012:
At one store, the district manager threatens people on a daily basis during the holiday, telling managers to leave their keys on the table if they don't like it. Yes, no one is forcing anyone to work at Walgreens, but that is ridiculous.
anonymowalgemp on 04/18/2013:
currently working at Walgreens myself. I hate that place my managers do nothing about the issues in our store, and target certain employees while letting others get away with murder. tried ot use a sick day and got threatened with a write up even though I had a doctors note. And today had a customer threaten to come back with a gun and "show me" management is doing nothing. ugh. feel trapped cannot afford to quit but cannot keep working like this.
disappointed on 04/21/2013:
I have been employed by Walgreens for a little over three years. I've seen more corporate ignorance here than with any other company I have worked for. At the rate of this companys decline, I have a very strong feeling Walgreens is on its way out. I adore the job I do, my co-workers, and our customers but... when our managers cannot make business decisions based on customer care, job related knowledge, and experience rather than personal relations I would not suggest working for this company. When corporate wants us to jump through hoops for them they should be willing jump through hoops for us, Walgreens has gotten too large to control and run properly to care about their employees. Please do not put your lively hood and the livelyhoods of your families in the hands of Walgreens. I really wish I hadn't become as caring as I have for this company and everyone within.
walgreen worker on 04/27/2013:
I work at walgreen and I hate this place. My manager is a lazy, all she does is sit in her office all day doing nothing but writing lists and threatening people. She order thousands of items each week, so we have a lot of overstocks, then she complain why we don't have spaces for them or why we're not done with them in 2 days. We can't use our sick days without a doctor's note, there is no point of having sick days. The schedule is all bad: for instance, she have me work at 4:30 till 1AM then I have to wake up at 11AM on the same day working on warehouse and unloading truck, which is done by me and 1 co-worker. I do mostly heavy warehouse works and merchandising but I get paid service clerk's hourly rate. I just hate this place...everyone in here seems miserable, except her and her favorites. I will quit soon and can't wait to. She try to promote me to shift lead but I rejected it, because I don't want to be like her, benefiting from the sweats, tear, and hard work of others while doing basically nothing but bossing people around and threatening to fire/writing them up.
Walgreen Shift Lead on 07/20/2013:
I hate working at Walgreens. The store manager thinks she has a Monday through Friday 8am to 5pm computer job - I don't think she knows she works retail. She sits if the office all day and is off every weekend and holiday. The assistant manager is a person who blames others for everything therefore trying to take the focus off her own incompetencies. You can't say anything to her - she will disagree with everything you say, she is very rude and sabotaging the entire store processes. She needs to be fired. She is bordering on harassment of the employees and if she worked anywhere else she would have been fired by now. I like my job duties but I hate working at Walgreens.
Walgreens worker on 07/21/2013:
I love working for Walgreens, we get our schedules in advance and can take off the days we need.
My managers are fantastic, especially the store manager. He's helping me get set up to become a pharmacy tech, and when my grandmother passed away all my managers sent me a sympathy card.
My co-workers and managers alike are friendly and we work as a team.
Sure, I work some holidays- but I'm thankful to have a steady job. There are people in this world who have it much worse, if you don't like working at Walgreens quit- no one is forcing you to stay.
flower girl on 01/22/2014:
we didn't get to choose any holidays off this year they chose for us. and for scheduling we have two weeks out every time. and from my experience being here at Walgreen for 11 years I never imagine any manager that would take every little mistake or misunderstand about an employee just so they can write you up and tell you next time you will be terminated but employees are always wrong from my experience being at Walgreen this long
Walgreensemployee on 02/05/2014:
What holiday bonus? only managers and the higher ups (corporate etc.) get a holiday bonus. the hard working employees like photo tech cashiers they don't get a bonus. There's holiday pay but it's not much.
antony on 03/13/2014:
I don't live in Kentucky and have no clue of their local laws regarding C-II medications. But from what I understand, the local state (particularly the "general assembly" statutes) determines which form of identification is acceptable for controlled substance pick up. 1) Passport 2) Driver's license issued by any of the U.S States 3) U.S military ID 4) identification issued by DMV of that state. Other forms of identification indeed have more information than the once listed, but sice they do not fall under the above mentioned ID forms, unfortunately, they are not taken by Walgreens. For example, I have a green card which HAS an ID number, my fingerprint, picture, signature, expiration date, and which was issued by USCIS (a federal agency). However, since it is not a driver's license, or a "pass port," or a military ID, or a special ID issued by my state's DMV, it cannot be used to pic up any controlled substances.

The pharmacist you had was misinformed and probably didn't read the full Walgreen's policy and the local statutes defining not only which forms of ID are accepted, but also why the other ones are NOT accepted. She was, however, correct to ask for your driver's license. Though almost all information about you can be found in the various legal forms of ID you had, you would still get a ticket from a cop if you didn't have your license with you. Same with pharmacies, we can probably obtain all the info we need from other documents, but we are only allowed to get those information from certain forms of ID and regardless of however many times you had C-II prescriptions filled at that store, we still have to ask for an ID every single time.
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Horrible Job and Service
Posted by on
Rating: 1/51
COON RAPIDS/BLAINE, MINNESOTA -- So I had just gotten hired at Walgreens in coon rapids by the managers and I couldn't have been more happy; I had just quit my previous job because of the managers. I was hired in May of 2013 and I didn't mind it at first because I worked with my favorite managers..but once they got transferred to a different store things started going to shit. The managers I worked with treated me like shit, they ALWAYS called me the wrong name, and treated me like I was 5. I was 17 at the time, I worked with cash registers and people before.. I know what I'm doing asshole. Then in maybe Dec. a new manager got hired and right when I met him he asked me a very inappropriate question that didn't need to be said. Right off the bat I hated him, I dreaded working with him and I tried not to be rude but I hated him and so did a few of my co-workers. I had asked off many days throughout the year for school reasons and they would continue to schedule me on those days.. it drove me nuts and I wanted to quit so badly. Around April I wanna say, I was working with my store manager and at first I didn't know what to think of him cause the only thing he has ever said to me was "bye" or "hi" so whatever, but when I worked with him, I answered the phone and said over the intercom saying he has a call, at the end of the day he came up to me, got so incredibly close to my face and said "do me a favor and call me either ____ or ____, thanks." he was very very rude about it and I hated him. I also went to Walgreens one day and they were horrible when it came to service, Walgreens in Blaine and Coon rapids sucks and it deserves to be shut down. GET BETTER MANAGERS, THANKS.
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Poor Method of Dealing With Returned Checks
Posted by on
Rating: 1/51
SIMPSONVILLE, SOUTH CAROLINA -- On March 1, 2013 we purchased some items at the Simpsonville, SC store and paid by check. At the register the check is run through and then returned to the customer. It was our belief that the funds are immediately moved from our checking account to Walgreens account. Obviously that isn't the case.

Within a few days of that transaction we lost our checkbook which also had the record of the checks written. Thinking it had been stolen out of my truck my wife went to the Palmetto Bank and ran a listing of the recent checks written and those that had cleared. Then she had a STOP PAYMENT order on the other checks in the checkbook in case the checkbook was used fraudulently. Unfortunately the check for $72.74 to Walgreens somehow got blocked from payment even though we thought it had already cleared.

MY COMPLAINT ABOUT WALGREENS is that they have no way to go into the local store and make the check good by cash or other payments. We tried twice to make payment at the local store to no avail. I wrote an EMAIL to Walgreen's corporate that I wanted to pay the amount due plus some fee. THEY DIDN'T RESPOND. Instead they seem to have sent the check to TRS Recovery for collection when it was totally unnecessary. I don't like dealing with a corporate giant that isn't open to listening to customers.
I'll make the payment but I don't like the idea of an additional collection fee from TRS Recovery and TeleCheck. At this time I plan to bypass WALGREENS in the future in favor of CVS, WALMART, RITE AID or other stores. Until now Walgreens had been our favorite drugstore chain but this has soured me on that company. Until this experience I would have rated Walgreens as worth a 4 star rating.
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Cwazychickie on 05/20/2013:
Checks usually clear in 2 to 5 days depending when they cash it.....never instantly unless you use a debit card and not a check.
Cwazychickie on 05/20/2013:
Also if checks bounce, they do charge 40.00 fee. You can try to dispute it with bank if your check book was stolen...sadly, if you stop a check a business has no reason why you did it.
john nicholson on 05/20/2013:
Good to know about Walgreen. Perhaps your experience will cause people to take their business elsewhere. As for the TRS Recovery and Telecheck fees, I have no experience with how they are collected---whether as a debit to your bank account, etc. I would not pay the fees if they are not automatically debited to your account. Let them try to collect them. However, I suspect they have an automatic procedure, working through your bank, to get the fees. In any event, at least any bad check fees can be waived by your bank if you explain the situation.
madconsumer on 05/20/2013:
I do wonder why a stop payment was applied to a check that was written and good?
Cwazychicken on 05/21/2013:
That's an interesting thought mad.....maybe they just cancelled a full check book and that happened to be one affected
Carl on 05/23/2013:
MAD CONSUMER: My wife assumed the Walgreen's Check had cleared within a couple days of being processed in the local Walgreens in Simpsonville. At the bank she ran a statement to find which checks were still outstanding and put a block on the rest of the checks in the missing checkbook. My wife had assumed Walgreens had already got their money from the bank (wrong!) but that wasn't the case. It seems the check written to Walgreens can take close to a week to hit the bank. Fortunately this was the only outstanding check that didn't get paid, but we today paid TRS RECOVERY the $72.74 plus $30 returned check fee. We may begin to deal more with WalMart, CVS, Rite Aid and grocery store pharmacies instead of WALGREENS. I've spent ove 6 weeks trying to pay Walgreens and they wouldn't accept payment at the local level. If the checkbook had not been lost this wouldn't have happened. We haven't had a bounced check in at least 20 years if memory is correct. I don't like a big central -federal-government and I don't like a big corporate central location far away instead of some local control.
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Bad Attitude
Posted by on
Rating: 1/51
ATLANTIC BEACH, FLORIDA -- On Feb. 9th my 15 yr. old granddaughter and I went to the Walgreens above to get some nailpolish (we had a $3.00 coupon for Cover Girl nailpolish). The store has items mixed up and couldn't find it!!!! I went to an employee close by and asked her about the polish. She responded with a sarcastic response! I went to the area she said and still could not find the polish! Her response like I said was sarcastic and I went back to her and told her she needed to be a little kinder to her elders. I'm 64 and I guess her to be in her 40's. He immediately got more of an attitude and raised her voice. I was appalled AGAIN at her attitude. She said "I have a 20 yea old daughter and you don't know anything about me." Well I have a 38 year son and 34 year old daughter plus 8 grandchildren. There was another employee down another aisle and she sided with the woman. I will admit I got a little upset but I did not deserve to be treated in the way this employee handled herself in the manner she did especially for her being a manager!!!!! I left without the nailpolish!!!

One more thing- the employee FOLLOWED US OUT TO THE PARKING LOT!!!! This is very unprofessional!!! What did she hope would occur? I as a result WILL NEVER SHOP AT WALGREENS AGAIN even though it's about 2-3 miles from my house!!!! This has given me a bad taste in my mouth!!!!
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jktshff1 on 02/22/2013:
What was her response?
Nohandle on 02/22/2013:
There's a Walgreens probably within a block or two of my home. I think they are probably located at almost every intersection in my area. The employees nearest my home could not be more helpful. Never has anyone not greeted me with a bright smile and offered assistance if needed.

Are Walgreens individually owned or corporately owned? I don't know. I'm with JKT, what was her initial response to you? It wasn't mentioned in your review.
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Walgreens won't accept my state I.D.
Posted by on
Rating: 1/51
EL PASO, TEXAS -- I am from Ohio and I am visiting in Texas for a few months. The Walgreens on the corner of N Resler and E Redd won't accept my legal state I. D. from Ohio. They say its in the policy to allow the clerks to deny out of state forms or identification if they deemed fit or necessary. I can understand if I am trying to buy 18 bottles of whiskey or 20 boxes of medicine. But a pack of smokes? Really? One pack of smokes? Talk about inconvenience. And he wasn't even nice about it. Like as if its common knowledge that you can't buy cigarettes outside of your home state... lol. I didn't realize I should have bought a bunch of cartons to last me a few months and brought them onto the plane with me. I was a manager at a drugstore for many years. I have never even heard of that nor would I have ever not accepted an out of state I. D. If its legal and legitimate I don't see the problem. All he had to do was swipe it on his machine and it would have cleared. That's what those machines are for. So I went to Walmart across the street. Walmart was nice and even asked me how Ohio weather was :)
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tnchuck100 on 04/17/2012:
It's called corporate neutering of employees. They are not permitted to use any form of common sense. If caught doing so they could be fired. It not just Walgreen's. It's a widespread cancer with most big corporations.
SteveWiginowski on 04/17/2012:
I've had this type of thing happen when going to a bar in a different state. I've had to show two forms of ID sometimes. Since not every person is familiar with every single state ID's, they would rather be safe than sorry.

It's an inconvience certainly, but makes sense from their point of view. Selling cigarettes (or alcohol) to people who are underage can result in a large amount of fines for the store/establishment.
ontario_girl on 04/17/2012:
It's not to keep us from using common sense. It's to prevent fraudulent use of I.D. As an employee in Texas, one would have no way of knowing whether or not an Ohio I.D. is real or fake. I work in Ontario, Canada and cannot accept I.D. from any other province. And it IS up to the clerk whether or not the accept the I.D. As an employee that sells tobacco products, I can turn down any I.D. if I feel there is something not right about it. And I am expected to turn down I.D. from other provinces. I am not going to lose my job because of your nicotine fix.
Churro on 04/17/2012:
Here's the Texas LAW concerning tobacco sells and IDs. Notice section (d) and (e) pretty much grants immunity to the clerk even if the ID is fake so long as it meets the statutory requirements for identification. Good grief where's the training? Where's the common sense? Where's the knowledge of the law. Eh, I guess there is none in this case.

"(d) It is a defense to prosecution under Subsection (a)(1) that the person to whom the cigarette or tobacco product was sold or given presented to the defendant apparently valid proof of identification.

(e) A proof of identification satisfies the requirements of Subsection (d) if it contains a physical description and photograph consistent with the person's appearance, purports to establish that the person is 18 years of age or older, and was issued by a governmental agency. The proof of identification may include a driver's license issued by this state or another state, a passport, or an identification card issued by a state or the federal government."
Anna Molly on 04/17/2012:
Churro, thanks for the google providing TEXAS law. Now, what is Walgreen's corporate policy regarding the sale of tobacco?
Churro on 04/17/2012:
That's easy Anna. Their policy is to be compliant with local, state and federal laws. Next.
Anonymous on 04/17/2012:
I hope you send this to Walgreens HQ, I'd like to hear what they had to say about this nonsense.

What happens at Walgreens located across the US that are in border towns?
tnchuck100 on 04/17/2012:

It must be suppressed at all costs! Our survival as a species depends on it. Corporate policy and "big brother" knows what is best and how to handle every conceivable situation for all of us. No need to question their wisdom whatsoever.

Remember "In the year 2525"? Everything you think, do and say was in the pill you took today.

God help us!

ontario_girl on 04/17/2012:
I've heard that Walgreens scans I.D. cards for verification because back in 2002, Walgreens got busted for not checking I.D.s and now have to scan all I.D.s before the purchase can go through. Maybe their system is only set up to accept Texas I.D.s.
SteveWiginowski on 04/17/2012:
Churro, that's good information. It seems if the cashier thinks that the ID is fake, then they will refuse to sell it. If it seems real, they will sell it.
Churro on 04/17/2012:
Steve, I'm not following you. A clerk can refuse to sell cigarettes to anybody for almost any reason whatsoever so long as it doesn't violate federal law. Refusing to sell to somebody because they offered up an out of state ID is just stupid. Like the OP said they found a clerk across the street that still had some functioning brain cells.
SteveWiginowski on 04/17/2012:
Based on the laws that you posted, at least in my opinion of what it states, if someone isn't sure if it's a valid ID, they aren't legally obligated to sell them the cigarettes. It does give the cashier a way out, but if they don't believe it's a valid ID, it doesn't mean they should still sell it to the customer.
tnchuck100 on 04/17/2012:
I think the issue at hand is allowing a clerk to reasonably establish if someone is of legal age. Too much is being made of what type of ID is presented.

Many clerks have been indoctrinated by corporate policy and lose the ability to use any "functioning brain cells". Be also aware ANY ID is capable of be forged.

It's scary when you realize many of these non-thinking clerks are also driving with us on our roadways. These people actually need a sign at a railroad crossing that specifically tells them "DO NOT STOP ON THE TRACKS".
CowboyFan on 04/17/2012:
Don't blame the clerks or the store: blame the government, the police, and the prosecutors for being so harsh on these "crimes." If a store can lose its right to sell cigarettes or alcohol because underage persons buy these products, the store will error far on the side of not making that mistake. Who would risk a substantial part of their sales, just so someone from out of state could buy?
Churro on 04/17/2012:
Texas law is pretty clear. There was nothing at risk here. The clerk is ignorant.
SteveWiginowski on 04/17/2012:
Churro, I agree that there was no risk of getting in trouble with the law. It doesn't mean that the cashier was in the wrong for not selling the cigarettes, though. The cashier didn't recognize it to be a valid form of ID, which is why the cigarettes weren't sold.
Churro on 04/17/2012:
Exactly Steve. The clerk is ignorant which imposed a burden upon the OP which makes this a valid complaint.

Now my question is why does a company like Walgreens who's in the "wellness" business sell cigarettes at all. I've always found that odd.
tnchuck100 on 04/17/2012:
Churro, that one is easy: Profit.
Anonymous on 04/17/2012:
lol I find it odd that Walgreen's sells tobacco products being a pharmacy advocating health. I guess they get more customers that way.
ontario_girl on 04/17/2012:
Things are definitely different here in Canada. I am entitled to turn away anyone with I.D. that looks even remotely suspicious and no one would dare dream of calling me "ignorant" or accuse me of having no "functioning brain cells" because of it. It's the law. If customers become angry while in the store, they are shown the door and an offer to call the police is made.
And it's funny that you mention the "wellness" aspect, Churro. One of our drug stores stopped selling tobacco many years before for that exact reason. They claimed it was hypocritical.
SteveWiginowski on 04/17/2012:
Churro, if you were a cashier (in Texas) and a customer came into the store who appeard to be 10 years old and wanted to buy cigarettes, but provided an ID (to say they were 18) that you didn't recognize, would you have no problem selling the person the cigarettes. This is not what happened, but it's the same premise.

If a store was really into just "wellness" then they wouldn't sell most of what they carry.

I agree that this is a valid complaint, but there is a reason why the cashier did what they did. I was just providing an explination of why they may have refused to sell them the cigarettes, which was a valid reason.
Churro on 04/17/2012:
Steve, The OP is not ten years old and you can what if this all you want but the facts as presented are the OP is of age with a legally valid form of ID for cigarette purchase in the state of Texas. The Walgreens clerk out of ignorance refused to accept that ID. It's just that simple.
Anonymous on 04/17/2012:
As the OP already noted in their review, all the cashier had to do was swipe the ID and they would have seen it was valid. The fact of the matter is, the cashier wouldn't accept an out of state ID and didn't attempt to validate whether it was legit or not. Sounds like the cashier had no idea what they were doing and should have called a manager for assistance. Not accepting an out of state ID is ludicrous and I'd bet that Walgreen's has no such policy.
SteveWiginowski on 04/17/2012:
Churro, we're in agreement with what happened. The cashier was ignorant as to the validity of the ID presented, so he denied the purchase. I'd be surprised if many people would be able to recognize every ID from every state. Since he couldn't identify that it was a valid ID, he refused to purchase. It's a valid complaint, but the cashier did nothing wrong as well. It's just one of those things that's unfortunate, but may occur when using out of state ID's.
Churro on 04/17/2012:
Yeah, what justcuz said.
SteveWiginowski on 04/17/2012:
That part I'm not sure about and want to know why the cashier didn't swipe it. I've had that same issue arise as well. Some places would swipe and let me in, others refused and asked for another ID. I'm not sure if it's a capabilities issue or just lack of knowing that it can be done issue.
Churro on 04/17/2012:
You know Steve sometimes the employee is wrong. Like in this case.
CowboyFan on 04/17/2012:
When you say the clerk cannot get into trouble with the law, that is not the point. It is the STORE that can get into trouble, if it sells too ofter to underage customers, which can result in a loss of license to sell alcohol, cigerettes, etc. It is the store that is at risk, and why the store stictly limits what identification the clerk can accept as proof of age.
Anonymous on 04/17/2012:
Unless there was a sign at the register/door stating out of state ID's are not accepted, the cashier was wrong to refuse the OP's ID.
Churro on 04/17/2012:
The OP isn't underage and had a valid form of ID.

Texas only prosecutes those who sell cigarettes to minors WITHOUT an ID reflecting legal age, who sell cigarettes to anybody under the age of 27 without requesting an ID or interestingly enough those selling to minors with an ID that reflects they are underage. The state of Texas DOES NOT expect a store clerk to be any kind of authority when it comes to government issued IDs or determining somebodys age at a glance. That protection was purposely put in the law in order to protect the stores and clerks. This clerk just needs some training.
jktshff1 on 04/17/2012:
regardless of the actual wording of the law, if it keeps one kid off cigs or booze it's worth it.
Churro on 04/17/2012:
If banning all guns and the sell of ammunition keeps one kid from shooting up a highschool then I guess it's worth it.
Anonymous on 04/17/2012:
Guns don't kill people, people kill people.
jktshff1 on 04/17/2012:
It wouldn't work churro, just like the laws about cigs, booze, mary jane, cocaine, meth etc don't work. As for the guns, it hasn't worked in the UK where they are discussing outlawing knives since the gun ban has actually caused an increase in injuries from knives.
trmn8r on 04/17/2012:
I don't agree that people kill people not guns. Not when someone mows down 80 people in a few minutes. That is a gun that shouldn't be in the public's hands.

Are we supposed to walk around in public wearing bullet proof vests in case some whacko loses it wherever we are?
Nohandle on 04/17/2012:
I'm certain it's aggravating at best to have an ID refused. In this state if the ID is not verified completely the store and employee is held liable. The store will usually cover the employee the first time but after that he's terminated. The store can lose the alcohol and/or tobacco license easily and still have a hefty fine to pay.

What is humorous to me is an individual can present a FAKE ID and the store is still responsible. The finest fake anyone ever saw. Even law enforcement couldn't initially spot one. The idiotic reasoning is the store *should have known * the ID was fake. I don't have a clue as to when all of this will stop
madconsumer on 04/17/2012:
WOW, lots of interjections here.

fact IS, the poster has a valid id issued from Ohio, yet Walgreens policy states they can accept valid id's.

the poster is correct here, Walgreens is WRONG!!
trmn8r on 04/17/2012:
You made an interjection yourself, madC. I don't see what Walgreens did wrong, and using all caps doesn't sway me or make your argument stronger.

Quite simply, this policy is common, and it is Walgreens policy as the OP stated: "They say its in the policy to allow the clerks to deny out of state forms or identification if they deemed fit or necessary."

Ohio doesn't border Texas, otherwise clerks in each state might be familiar with the ids of the other state.
madconsumer on 04/17/2012:
common?? I have traveled in 35 states, and have NEVER had issues with my Texas or Tennessee issued id's.
trmn8r on 04/17/2012:
Yes, the policy is common. Just because you never were refused does not mean it isn't common.

And again, the OP agrees that it is Walgreen's policy to refuse ids on a case by case basis. There is a good reason for this, if you think about it.
Churro on 04/17/2012:
Nohandle, what state is that true in because it surely ain't Texas which BTW is where the OP's incident occurred.
Churro on 04/17/2012:
The policy isn't the least bit common and isn't Walgreens policy.
raven2010 on 04/17/2012:
I have been refused alcohol in Montana and Arizona when presenting my Ohio drivers license.

annoying, but I understand they would rather be careful than risk selling to someone with a fake id.
Churro on 04/17/2012:
This happened in Texas where the law affords protection to clerks and store owners in cases of fake IDs. You all seem to keep glossing over that point.
trmn8r on 04/17/2012:
I believe it is policy to question and not accept out of state ids that can't be verified.

If I am bordering NJ, and I drive from PA to NJ, I expect them to recognize the id.

If I am from Indiana and drive to NJ, I wouldn't be surprised if they could not verify my id.
Churro on 04/17/2012:
Yet the Walmart across the street accepted the OP's ID without hesitation.
Nohandle on 04/17/2012:
Churro, I completely comprehend the OP was stating Texas. My point was not all states are the same as far as liquor/tobacco regulations. Some hold the business/employee completely responsible if the products are sold to someone underage. They checked as best they could and that might be the reason some stores now post *if you look younger than 30 we will check your ID.*

I would not risk my job if being held responsible for verifying someone's age. The problem I have is if someone is obviously well over that age and not allowed to purchase alcohol/tobacco if they don't have identification. This is where common sense comes into play.
Churro on 04/17/2012:
Which state Nohandle?
Nohandle on 04/17/2012:
None of your business Churro. Next question? Hey, where is that gold you promised me?
madconsumer on 04/17/2012:
+33 churro!!!!
Anonymous on 04/17/2012:
I sure hope the OP contacts Walgreens HQ and comes back to let us know what the response is.

The bottom line is the cashier did not swipe the ID... had they done that, we would have had nothing to talk about all day.
jktshff1 on 04/17/2012:
Short story made long. Thing is in any state a business has the responsibility to see that a purchase is legal. How they do it is another story. We don't have the op's age which can make a difference in determining legal or not. Some 21 ur olds look 30, but some 35 yr olds look 17. Too many if's here.
lexophiliac on 04/17/2012:
Walgreen's did (does?) have a stated policy that varies from state to state about not accepting out of state ID for pseudophedrine products, but not accepting your ID for tobacco products is ridiculous charminglikeadinosaur. Try taking it as a compliment that you look young for your age to offset your irritation.
charminglikeadinosaur on 04/19/2012:
Wow. So many responses! Yes I understand that policys vary from state-to-state but I'm pretty sure that's why most stores and corporations started using those handy machines that you swipe I.D.s... for that purpose directly. I am in fact 27 years old. My I.D. says I am. And yes you are right I could take it as a compliment but I took it more as if he was looking at me like I was some criminal. He was rude about it which didn't help his cause. I may in fact contact them... If I do it will only be to get real answers, not to get the guy in trouble... I just found it inconvenient and peculiar as I do in fact look my age and did have an I.D. Its mainly the fact that he didn't bother to swipe it at all that gets me mad. I'm not positive that this particular Walgreens had that machine... but I'm pretty sure a few years ago they were installed in most stores across the country. But again I could be wrong. Anyway I agree with churro and justcuz and all the others that say the laws don't hold that clerk responsible if the customer does in fact have all the necessary things they need in order for it to be a legal sale. I guess I should contact them... and ill post what the HQ says.
the answer on 04/19/2012:
The answer to this is yes, all Walgreens have the ability to swipe an I.D. to validate it. I am a Walgreens employee and it isn't just the company that could have a fine of a couple grand, but the clerk could too. But the answer is yes the clerk should have swiped the I.D. When you buy claritin D back in the pharmacy then they also have to swipe your I.D.
charminglikeadinosaur on 04/19/2012:
So... what you are saying is that the clerk was wrong to refuse to validate my I.D. by swiping it. If he had done so, he would clearly had seen that it was valid.
charminglikeadinosaur on 04/19/2012:
And I'd also like to state that I went in again to buy something that Walmart did not have and the same clerk was working... who I might add is older than I am by quite a few years... so I tried it again and asked for a pack of smokes hoping I wouldn't have to go to 2 separate stores... and he looks at me and apparently recognized my criminal face and before even getting the smokes goes "do you have a valid Texas I.D.?" I was like "no... ugh... how come everyone else in this store sells them to me but you?" His answer was "Its my choice to deny you." It didn't cross my mind to ask him to swipe it. I should have just to see his stupid smirk fade off his face when it was validated. I was just irritated and left. The fact that all the other employees accept it makes no sense. Just this guy. Who claims its Walgreens policy.
Anna Molly on 04/19/2012:
Nohandle, excellent comments, as usual. I work pt for a competitor of Walgreens. If a customer looks over 30, I do not have to see ID, but I do have to enter a birthdate into the system, or the sale will not go through. I truly don't care if the customer makes one up, as long as they look over 30, but the ones who do that the most are the ones over 60 :).

Unfortunately, our equipment isn't as current as Walgreens, as we can only "swipe" some older state IDs.

I would not risk my job or risk (personally) getting fined for selling to someone who is underage. I also don't want to spend any time in jail because I was using "common sense" that day, and decided not to bother to check an ID. Yes, those are the possible penalties.

Oh, and by the way, I've accepted out of state IDs and passports to sell alcohol and tobacco products. I do have some "functioning brain cells".
SC on 08/10/2012:
What should have happened is the person should have asked for management or someone else who has a better idea of IDs from other places.

I worked at a liqour store for Christmas in BC (canada) we have policies to do two pieces of ID if you look under 21 one being with photo ex: drivers licence (canadian way of spelling license) and another one with name (debit cards do count if name is on front) . Furthermore I did accept licences from Europe even (but had seen before). I feel sorry about people from the Yukon which often still have licences that are laminated paper ones with a picture. I did call once or twice for help (and they were accepted just fine). Most stores should invest in a book $15-30 depending on volume which list all of the security features of licences in North America (they do sell these for the exact reason above) and that way they still sell with assurance that an easy fake won't make it (fake ID that is really well done will probably not end up with penalty to store).

Excuse my grammar as it is hard to see with this small box.
anonymous on 08/12/2012:
This just happened to me at a WalMart, although I provided two cards with the same name on them. I was honestly so floored and embarrassed that I didn't even know what to do. When I asked a manager what I could due to prevent that from happening again, she told me to get a valid state I.d. from THIS state. Oh yes, because the government will let me do that when I don't live here. Also, there's no need to be rude, lady.
Bartender on 09/13/2012:
It's been awhile since I took the TABC server course. I do remember being told that we could accept out of state ids, but we were only protected if it was a Texas id. That made no sense to me then, and still doesn't. That being said, I'm not sure if that is still the case today. Either way, the server/seller does always have the right to refuse service/sell. My belief is that they should always be polite and explain their reasoning to the customer though.
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Correct Omeprazole Rewards Promotion Website URL!! PLEASE READ!!!!
Posted by on
Rating: 5/51
FORT LAUDERDALE, FLORIDA -- OK...when you go to the website to download the rebate form ($10.00 Visa Gift Card) online for the Walgreens Omeprazole, they list it as: www.omeprazolerewards.com/Walgreens. This is INCORRECT!!


You must first put "HTTP://" in front of the URL to go through!! I tried it and it worked for me and I was able to download the form and mail it in. You must include a copy of the receipt and the UPC bar code cut out from the bottom of the box! (or you can just rip off the whole flap and stick it in the envelope like I did). They must receive it by March 31st so you better hurry!! If you have any questions, my name is Veronica and my email is vmills@bellsouth.net.
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*Brenda* on 03/19/2012:
www.omeprazolerewards.com/Walgreens/ works fine for me but not with a capital W on Walgreens, how weird is that?
Skye on 03/19/2012:
Here is the ling to download the form:

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Pushing out 2 pharmacists because they are not going to be 24-hour pharmacy any longer
Posted by on
Rating: 5/51
WAUKEGAN, ILLINOIS -- Walgreen's at Green Bay, Waukegan, IL, is not going to have a 24-hour pharmacy any longer. My problem with this is they are not finding any LOCAL, OR ANY POSITIONS -AT ALL- FOR TWO of their PHARMACISTS WHO HAVE BEEN WITH THE COMPANY FOR 30+ YEARS. What is Walgreen's going to do for these two GREAT pharmacists? They are letting them go!!!! These two guys are the BEST pharmacists at that store and they really do their job for the customer and they are being dumped. O. K., I can understand Walgreen's not wanting to continue a 24-hour pharmacy, but to dump these two men and not find them a position within the company LOCALLY is just despicable!

I can't understand why Walgreen's would push out 2 faithful employees just a short time before they want to retire and not find them a permanent position within the company.

SHAME ON YOU Walgreens! Don't you give a hoot about your employees or their financial status???

SHAME ON YOU Walgreens, these men are two of your BEST employees, and considering they have been with your company for 30 years, they have been faithful, which is more than I can say that Walgreen's is being to them!!!!!

I am going to go to CVS or Osco *IF* these guys ARE FORCED TO leave your employ! And if they do leave your employ I am MOST CERTAINLY going to tell everybody I talk to why they are gone - pushed out, not leaving on their own choice... AND I am STILL going to be like the 6pm news if Walgreen's sends these men to a store that is ridiculously FAR in miles to work IF they keep them in their employ, which I bet they won't!!!!!!!!!!!!!!!!!!!

Why stay with Walgreen's if they kick out the BEST pharmacists????????

We customers have a right to the best pharmacists, and we have right to stop trading with a store who treats their employees like dogs!!!!!
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Starlord on 03/03/2012:
Pharmacists invest a great deal in becoming a pharmacist. hat job do you think they would accept if told they could no longer do the job they trained so long and hard for. Do you think pharmacists just walk in off the street, put on a white lab coat and call themselves pharmacists? No way. The reality of it is that Waukegan, IL just doesn't have enough prescription traffic to man a pharmacy 24/7. I feel for them, but pharmacists are in demand, they should be able to find another position fairly qiuckly.
clutzycook on 03/03/2012:
I agree with Starlord. Walgreens are about as abundant as McDonalds. Perhaps they were offered a transfer to another Walgreens, but they declined (could you blame them?) There are a lot of pharmacies around and odds are those two gentlemen will land on their feet in a very short period of time.
madconsumer on 03/03/2012:
merrilywelive1938 are you related to the pharmacist?
Venice09 on 03/03/2012:
I doubt the OP is related to both pharmacists, but even if she is, this is still a good informative.
Skye on 03/03/2012:
It's awful anytime someone is pushed out of a job.

madconsumer on 03/03/2012:
merrilywelive1938, how do you know this?
onlooker on 03/04/2012:
If retirement age and possible costs are an issue - the persons involved can pursue a different course and challenge the actions of Walgreen's.
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No Privacy
Posted by on
DAPHNE, ALABAMA -- Our Pharmacy Staff has never been cheerful, I've never faulted them for that knowing Walgreens commercials with the Pharmacist who Knows Your Name and loves to help is a selling tool. I use a very expensive medication, $59.00 supplies you with 4 pills and that is with insurance. This makes me a frequent flier to Walgreens because I can only buy an amount I have money for. On a stop at Walgreens I asked this grumpy young assistant how many pills I had left on my prescription. His reply was " Well how do we know when you buy such weird quantities". There is no privacy at this pharmacy and if you are 4th, 5th or 6th in line your prescription will be yelled out to you. I as most customers sit in the benches and wait and feel sick to hear customers private information shouted across the pharmacy. Two weeks ago a customer came in to fill what must have been a narcotic. She left her information and walked around the store. The Pharmacy was buzzing with excitement, all of a sudden this ridiculous blubber assistant yells out for a store full of customers to hear "She had it filled at another store". He was so excited if they had a big bell he would have been ringing it. This customer was paged brought to the front of the pharmacy window and told she was lying and they could not fill it. I have no problem denying an early refill but come on, how disgraceful. The Pharmacist should have taken her to the privacy window and explained why it could not be filled early. I work with indigent patients and they are hanging on by a thread, a smile means everything. All the customers were shocked, do we have no privacy??? Is this the real Walgreens commercial? I talked to those around me and could not resist telling the Pharmacist how disgraceful I thought their actions were. Wonder who they talked about after I left. My husband is a Physician and most Doctors utilize the new E system-they know what pills you have taken since birth with a click of a button. There is no need for a Pharmacist to police their stores anymore, or disregard our privacy. Thank you, Katie
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olie on 11/09/2011:
I agree with your privacy comments. Even the remodeled Walgreens around here have very small spaces between the windows and the benches or even the line.

Sadly, when I hang back in the line to provide some modicum of privacy for the customer(s) in front of me, someone tries to cut in front of me without asking if I'm in line. Other local pharmacies aren't much different. Customers get right up behind the person in front of them.

Personally, I don't care if you know that I take 2 cholesterol meds. Or the occasional antibiotic. But there are people whose meds might be a tad embarrassing--birth control for a teen, herpes meds, ED meds. Somebody asking for Plan B.

And NOBODY'S method of payment, or insurance issues, should be anybody else's business.

Where I disagree with you is that I think that pharmacists are indeed supposed to police their stores. Not all patients disclose a full medical history to each doctor. I can guarantee you that, if I were to consult your husband, there would be a good number of childhood antibiotics and cough meds that he wouldn't know about. A few from college, as well.

I'm not a seeker of pain meds, but I sure hope that SOMEBODY is looking out for those who do shop for a doctor to prescribe narcotics. In order to protect the rest of us: Those who truly need the meds but can get only a few pills at a time. The public, from addicts and sellers. The public, again, from those who commit crimes while on the narcotics.

If it ain't the pharmacist, who's it going to be?
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13 Hydracodone tablets missing after prescription filled..
Posted by on
At @ 16:11, on September 14th I purchased a prescription of Hydracodone for extreme pain due to oral surgery from the Walgreen store in Boulder Co.

2870 28th St
Boulder, CO 80301

However on Friday day (09/16/2011) I noticed the bottle showed there was to have been an amount 24 tablets of this medication. However when I counted what was in the bottle I found only 8 tablets left. I had taken only 5 since leaving the Pharmacy on that day. (I would also like to mention, I may be wrong here but the size of these pills were very large and I don't believe 24 could even fit in this size bottle. 8 was almost 1/2 the way filled.)

Alarmed, I immediately contacted the pharmacy.

After I explained this to one of the 'pharmacy staff' I was asked if the amount on the bottle was circled I said it was, this staff member then put on hold. After a few minutes a man then came on and simply said "Hello?" I asked who he was and he stated "The Pharmacist", when I asked his name just asked "How can I help you".

So, with that, I then explained about the missing medication, that since I purchased the medication on the 14th I had only taken 5 tablets. With 8 left I was missing a total of 11 tablets, this man also asked "Was the number on the bottle circled?" I said it was, he then stated "well that means we counted them three times". And stated this is no fault of the Pharmacy.

I explained that I do not have an affliction for drugs, and this is a serious issue as this medication is is necessary for me and now that I am missing the full amount my insurance will not be willing to cover this medication until the time limit is reached. The "Pharmacist" said "you are right they won't." I continued explaining that in no way had I taken 16 tablets since that day.

The "Pharmacist" was very defensive and accused me of the loss. Stating that someone in my household may have taken the.
I live alone, as well as work alone.

Being still concerned of this I warned him that he needed to be on the alert, that someone in the store is stealing medication.
I was quite surprised however on his "didn't seem to care much" attitude his seemingly lax of concern, and being so ready to accuse this long standing Walgreen Drugstore customer, ( No longer ) with this, as he said noting after that.

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Skye on 09/19/2011:
I'm sorry this happened to you. Your review is a good reminder to ALWAYS count your medication BEFORE you leave the pharmacy. Once you leave the pharmacy, they cannot do anything for you.

Anonymous on 09/19/2011:
I have worked in the pharmacy business for over 20 years. While most pharmacists and technicians are honest, addiction is prevelent in the industry. If you know in good conscience that you were not given the full amount, then file a complaint with the board of pharmacy in your state.

These issues are taken seriously. If there is a pattern then an investigation will take place. You could be the one to save a life. Take the step and contact the pharmacy board.

The complaint page is here:

The complaint form is here:
Old Timer on 09/19/2011:
John, the CVS on Culver did it to me. I went straight back to the pharmacist on duty to report the shortage before I even left the store. Kind of a cold rude Asian guy, you may have seen him. He said I opened the bottle before I left and put them in my pocket. I said call the police and have them search me. I won, and got my missing meds.

Just what was my reason for wanting extra Levothyrox? Yeah, that will get you high, LOL.
Anonymous on 09/19/2011:
I never questioned when people came back and stated they were shorted. It can and does happen and copping a poor attitude does nothing but create friction. We kept a log of patients that were shorted. If it happened more than once, moving forward we counted the pills in front of them. Inconvenient and time consuming? You betcha, but it saved the patient aggravation from having to come back and they were happy. That's what it is all about.
GenuineNerd on 09/19/2011:
I have known someone in the past, who now works as a certified pharmacy technician (for CVS), who blogs on his Facebook page off and on about the medications he takes for anxiety and bipolar/manic depression. I haven't had anything to do with him for over 15 years now, but I assume that he does have better knowledge of his medications thanks to his being a certified pharmacy technician. Not to say that he is the type of person who would use his position to obtain drugs (he could get fired and/or prosecuted for that), but there have been many complaints about pharmacies shorting their customers on their prescriptions.
leet60 on 09/19/2011:
I can empathize with the OP. I always INSIST the medication be counted out in front of me before I leave the counter. I cannot tell you how often I find medication shorted, that has supposedly been "counted three times". They routinely try to blame it on their "automated" machine that dispenses the medication.
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