Good Morning Mark, I appreciate this opportunity to at least feel like I am addressing you personally. One of many things I have enjoyed about my Walgreens career is your uplifting news items, "ON THE MARK" you send out monthly. They are filled with wisdom and guidance with a little applied common sense. I am currently an employee with this great company and am writing you because I am concern about the trends I see developing with our company. I have been employed with this company for a few years and have risen to its management level. Here are my observations!
Four way tests: Is it the truth? Is it fair to all concerned? Will it build good will and better friendship? Will it be beneficial to all concerned? No one believes it anymore, store managers don't go by it and supervisors don't enforce it or abide by it either. But it's great p.r.
Case in point. A store manager friend of mine told me he was promised by a supervisor that if he went and cleaned up a store he would be moved to a store he wanted when it opened. He did what was expected, put the store back in the black. When the store he wanted was opened it was given to a young female store manager. It seems favors were exchanged! He requested to move to another store and had to go to his regional v.p. It took more than five occasions and then had to hound them to get it done. Don't promise what you won't deliver.
Case in point. A store manager failed a drug test and then was harassed to tears over the next year. Loss prevention was then sent around to find all the dirt they could find on them regarding their activities. The supervisor then commented to another store manager one he liked a lot more that his (supervisor) goal was to get them closer to home as soon as possible. This meant that the store manager whom asks for help from our company and was singled out and the dogs were turn loose on them. And they are still after them.
Case in point. Our area supervisor decided this year to change the way he graded our evaluations this year from different years. He decided this and let us know when he gave us our evaluations. I ask would the right thing to have done would be to notify in the beginning of his term and not wait until the evaluation is given. The criteria did not change, but his interpretation of it did. He stated that evaluations that were done in previous years were said to contain too much fluff. For a senior supervisor to say that previous ratings given his current management staff were overrated after being in a district for less than one year to astonishing.
It appears to me that a rift between the past district manager and their previous v.p. existed to the point when the current supervisor had taken over he was instructed to revamp his current management staffs. The current district manager said in a store manager meeting that "No Exas" in his district were promotable to store managers. Would the right thing to say be, "what needs to be done to get these future managers promotable?" Cause now it has spread throughout his district! The attitude is now why should I try; I am not going anywhere anyway! Do what little it takes to get by! As far as you want to go! As long as you meet these criteria!
Case in point. Managers give preference to mgts that are younger and college educated. They have better training opportunities, schedules, more one on one time with store managers, specific store duties, office responsibilities. They even promised stores to younger, educated graduates over employees that have been dedicated longer, but don't fit the company's long term goal. Potential managers are judged by age, education, appearance, weight and R.O.I. (RETURN ON INVESTMENT). I have seen multiple cases, one in which I helped trained the mgt, that now has a store.
Let me explain: This is discrimination! The training provided in the field was good, informative and useless, since it was never put into practice. Eventually company wide legal action will be taken, unless changes can be made. Power in numbers! March 7, 2007. I present you these situations with the solution to solve them. The online solution that no one feels is without recourse and you don't really find out what's going on in the field.
One of the largest retailers solved the problem this way. They instituted mail in evaluation regarding all management staff including district staff from the management staff within the stores. The envelopes were district coded and were broke down by the following; the form would be an evaluation of their direct or indirect supervisor above them. Store manager would rate district staff and would be reviewed by the district supervisor. Store managers would rate the district supervisor and reviewed by the area supervisor. Exas/Mgts would rate their store managers and be reviewed by both the district supervisor and area supervisor.
Meetings would be established once or twice daily over a two day breakdown. By laying all the cards on the table and plans to solve them, you turn a negative into a positive. EVERYBODY WINS AND WE SAVE LEGAL EXPENSES! Each of the three procedures would include a meeting of each group, and a plan put in place for each group. The plan would then be sent to each group that rated the preceding group or the rating group could present the solutions.
No names would be listed, but let the ratings speak for themselves. A reason for a rating of needs improvement and below would be required. If we had this procedure in place we could have saved several hundred million dollars, and built a better business and personal relationship with each other. Monday, September 1st will be this year's Labor Day for 2008. Let's make it a new beginning for a new year to come! Checks and balances! "ABSOLUTE POWER CORRUPTS ABSOLUTELY"!!! Well, can you hit the MARK!
GILBERT, ARIZONA -- The regulars on this site know that I've been experiencing a lot of pain the last 2 weeks. I rely on prescription pain pills to help deal with the pain. My doctor currently has me on Norcos. Last Wednesday, my doctor wrote me another prescription for Norcos. My previous fill was for 30 pills. He upped the dosage to 50 pills. I take on average 4 pills a day: 2 in the morning and 2 at night. If I am in extreme pain, I take 1 or 2 extra pills during the day. But I never exceed 6 pills a day.
Today, I was shocked to see I only had 6 pills left. I did the math in my head, and I should have half my pills left. The only thing I could think of is that Walgreens mistakenly gave me 30 pills instead of 50. Since my previous fill was for 30, I could see how a mistake like that could be made. There's no way I took 44 pills in 6 days. That's at least 7 pills a day, and I know I have never taken that many in one day. I went down to Walgreens to ask the pharmacist if it's possible they made a mistake. She got very defensive and said that they gave me 50. She said someone who lives with me probably took my pills.
I know that's impossible, because I spend all day in bed, with my prescription bottle on the dresser next to me. The pharmacist refused to help me and said she was really busy and that I need to investigate what happened. I know nobody took my pills and I know how many I take in a day. They shorted me pills and refuse to acknowledge their mistake. Luckily, I have one more re-fill left on my Norcos. I will be taking my business elsewhere after the last re-fill and I will count out the pills BEFORE I leave the store.
CHICAGO, ILLINOIS -- The Walgreens company payroll rewiring program is planning on removing 16,000 assistant managers in 2012 and 2013 using constructive dismissal tactics. Then promote cashiers to key carriers, remove 2,000 EXA's, and remove 2,000 store managers. The savings target is one billion dollars. Walgreens executive population has never taken a pay cut or reduction in numbers in over 100 years of business.
Store Community Leaders will manage a number of stores to be determined. The executive and governmental divisions of Walgreens will continue to expand. Walgreens has very solid sales and profit growth. Expansion has slowed in many metro markets; similar to what happened to four corner gas stations.
GAFFNEY, SOUTH CAROLINA -- My boyfriend whom has had cancer since 2005, who has been with Walgreens Pharmacy in Gaffney, SC pretty much through it all to receive his prescriptions was cut very short on his medication that he has to have. He has a 14 year old daughter, and therefore locks all his medicine in a combination safe 24/7. Today (10/21/2011) he realized that 60 pills of his were not in his bottle. No one but he touches his bottles or his medicine. Therefore, we knew beyond a shadow of a doubt it had to be a mix up at the pharmacy.
I used to be a pharmacy tech for CVS pharmacy, and no one is perfect, and the pharmacist who counted the medicine obviously just wasn't thinking and assumed since most people get 120ct of this certain medication that he did. My boyfriend gets 180ct of the medicine. No big deal, like I said no one is perfect. Therefore my boyfriend called the pharmacy and explained what was going on. ** the pharmacist who filled his medication was the pharmacist working and had no problem with giving him the medicine that he knew he messed up and miss counted.
As we were at the pharmacy getting that straightened out, my boyfriend mentioned that he had not checked his other medicine. He then asked the pharmacist ** if he thought there was anyway that maybe his other prescriptions were off count. My boyfriend was just asking because he did not check any of his other medications because nothing like this has ever happened to him at Walgreens or any other pharmacy for that matter. When we got home he went and check his other medications and a whole bottle of one medication was missing. Now remember, like I said, he picks them up from the pharmacy, they go in a safe, and are not touched by anyone.
The bottle he did have said 1 of 2 on it. Therefore, that means there should be a second bottle correct? So he called back up to Walgreens and spoke with the pharmacist **, and just told him the situation and asked him if he could look and see if there was another bag with his name on it. **, the pharmacist, (who made the mistake of counting one of his prescriptions 60 pills short) had the nerve to say to my boyfriend, "Come on man yeah right, I already gave you 60 extra pills"???? NO!!! ** pharmacist, did not give my boyfriend anything, he gave him the medicine he owed him because he messed up.
** was very disrespectful, unprofessional, unethical, and stepped totally out of his boundaries of being a professional, a pharmacist. I will not write on here what he said because I am a Christian, but this was definitely consumerism at its worst!! He was discriminating, mistreating, insulting, impolite, harassing, disgraceful, and tried to harass my boyfriend. I understand young teenagers and many people abuse prescription drugs these days, but trust me my boyfriend do not abuse any of his medicine. He even tries his best not to take it unless he has to. The pharmacist **, is one of the worst nasty and rudest person I have ever encountered.
Some people truly do need medicine, and do not abuse it. I JUST WANT TO WARN ALL OF YOU NOT TO EVER USE ** AS YOUR PHARMACIST!!! He even admitted that they were not hand counted that they had machines that count the pills out for them. OK so if these machines were accurate 100% of the time (which I was a pharmacy tech before I went to school to become a teacher) and I know for 100% fact they miscount more than they count correctly. Why would we even have pharmacy techs? We wouldn't. Research these machines, they are crap!! After the pharmacist ** flipped out on my boyfriend, he had the nerve to hang up on him!
Therefore I called the store manager who is going to check into this issue (which was very helpful) and inventory the medicine so that he can prove that the pharmacist did make a mistake AGAIN!!! Which my boyfriend still would not have had a problem with if he would not have treated him that way. I am not complaining about Walgreens, or any of their other pharmacists, because I do not know them, but ** needs to have his license removed and learn how to talk to people before he is even able to work at any pharmacy!!! Thanks for your time.
I was a Walgreens Assistant Store Manager for almost four years. In March, after eight months of ongoing harassment, I filed a hostile work environment claim with the company, as was my right according to the company. However, rather than taking my claim seriously, Loss Prevention sent out a clown of an investigator, who claimed she talked to "everyone" in the store and found no such claim of hostile work environment. I guess Loss Prevention, in claiming to talk to everyone, forgot to talk to anyone in the store except the store manager's pet. So the five people that would have supported the claims, well, they just don't count as everyone.
I was transferred for two weeks. Then I was transferred again. Just before leaving, I was warned by the store manager to be careful of the new store manager I was going to work for, because he had a history of firing people for minor infractions. So I went to the new store, where another assistant manager was fired within weeks. Why? Because she took a sick day, which she was allowed to do by the company. The manager said, he didn't like it when people took sick days, and fired her.
Then three months later, just out of the blue, I'm brought into the office, where I'm told that I supposedly sexually harassed another male employee. When I deny this charge and refuse to make a statement other than I didn't do it, my sanity is called into question by the same loss prevention investigator that again "talked to everyone." So, loss prevention has a history of "investigating" but not actually investigating and lying, so they can find whatever the District Manager wants them to find and fire people. Loss Prevention basically accused me of disgusting acts, but couldn't prove anything because it never happened.
This is the supposed pharmacy America trusts. Walgreens makes things up to protect their own. They don't care about their employees. Rather they would rather ruin people's lives with made up charges, just to protect themselves. I was retaliated against because I filed a claim to protect myself from a bad situation. But because the only witnesses to this event were two 20+ year employees of the company, my lawyers say they could put them on the stand, but they would lie about it. So I can't sue, because if I did, all Walgreens managers would do is lie about the situation. This is the culture that prevails within this company.
AURORA, COLORADO -- I am so angry with the service of the Walgreens pharmacy (yes not capitalized because they do not deserve it), on Peoria and Mississippi in Aurora Colorado, that I do not know where to begin. My family has had several incidents with this Walgreens that range from just out right rude customer service to no filling critical authorized medications. The latest incident is as follows: my doctor called in a script for a medication that is critical for my pregnancy to continue. My husband and I received a recorded call one day later telling us that the script was ready for pick-up. My husband went to pick up the script and what do you know, it was not filled.
My husband inquired as to why the discrepant information and the tech said, "I don't know" and wanted to continue on with the next customer. My husband did not allow this and asked the tech to look into the situation. The tech told my husband that the pharmacy did not make the call, (of course I still have the recorded message), and the script was not filled because they needed to get pre-authorization. My husband called me and the tech was not only rude with me but then hung up in my face. Of course I went down to the Walgreens in an effort to resolve this situation.
I explained to them that the medication that they neglected to fill was needed to sustain my pregnancy as well as my disappointment that they had two days to fill the script and resolve any problems not to mention the recorded message that we received stating that the medication had already been filled. The tech had the nerve to still be rude. Unbelievable!!! The tech stated that they would call my doctor, I explained to the tech that they did not need to call my doctor as the pre-authorization needed to come from the insurance company not the doctor. They called my doctor anyway. By this time, there were three managers involved in this situation.
After a few minutes, a manager told my husband that the Dr. Stated that I needed to come and see her before they could issue any medication, (I had just seen the Dr. two days prior to this). I then called my doctor and she told me that she gave them no such information but that she told them that my situation was critical and that they needed to give me the amount of medication that I requested. My doctor called the pharmacy again, (she is also livid by now), and told them to issue the medication. My husband requested just enough of the medication to get me through the next few days, long enough for us to find another pharmacy.
The manager, as rude as his tech go figure, stated that they would give my husband the requested medication but that he would need to wait to have the script filled. Wow you have got to be kidding me!!! My husband said not so and demanded the medication on the spot, mind you, we had already spent two hours dealing with this. For the love of tea!!! We are in utter dismay about this incident as well as the many other incidents with this company and particularly this location!! We have filed at least three former complaints against the Walgreens with their customer care service but to no avail!
This however was the last time that we will be dealing with Walgreens! Walgreens managers and staff put the i. n.c.o.m.p.e.t.e.n.c.e in the word incompetence, that's right Walgreens is the complete spelling of the word incompetence and they encompass the complete meaning of the word as well.
SACRAMENTO, CALIFORNIA -- On November 15, 2010 I purchased numerous items at Walgreens on Stockton Boulevard in Sacramento, California. I had coupons for "cents off" on many of those items. The coupons were handed to the cashier prior to placing the items on the counter to be scanned. There was quite a bit of commotion in the front of the store at that time. A customer was complaining about the treatment she had received from that Walgreen's manager.
It was late when I arrived home so I did not check my receipt until the next day. I discovered that none of the coupon discounts had been taken off the total amount on the receipt.
I went back to the Walgreen's on November 16, 2010 and asked to speak to a manager. The manager asked me why I had not come back right away. I was surprised by his comment because that I was standing in front of him the very next day. The manager continued to respond with insulting remarks. He even insinuated that I was lying about the incident of the previous evening. (With my receipt in hand he had gone into the back of the store. When he returned he said he reviewed the surveillance video and I had not handed anything to the cashier prior to the transaction.)
The manager grudgingly rounded up all of the items purchased on the previous night, while dragging me along with him to confirm that these were actually the items I had purchased. He returned all of the items, then rang them up again, this time, applying the coupon discounts. One of the coupons had not been a Walgreen's coupon so he refused to give the $1.50 discount which was owed to me.
This whole process took approximately thirty minutes. When it was completed I told the manager he still owed me $1.50 and an apology. He replied, "I'm sorry, I looked at the video and you did not give the cashier any coupons." He turned to a woman behind me who had been patiently waiting to get a passport photo taken and he said, "I'm finally finished with that mess, now I can help you."
I do not understand how this man could have become a manager, and, I do not understand how Walgreen's could have kept this man as a manager. I spent over $200.00 on prescriptions and other items that week at Walgreens, but refuse to pay to be treated in this manner and will be taking my business elsewhere.
KENTWOOD, MICHIGAN -- My son needed a bottle of insulin last night - of course after all the pharmacies are closed, with the exception of the 24 hour branches. While upset that he waited until the 11th hour to tell me he needed insulin, it was no biggie because I get his insulin at Wal-mart or Sam's for $19.99 - $24 a bottle, so imagine my shock when I get to Walgreen's and the least expensive bottle of insulin is $49... yes, that's right, TWICE the cost of Wal-mart and Sam's. I feel so ripped off by Walgreen's that I am switching all of my scripts over - while I am sure that won't make a dent in their profits, I am certainly not going to be adding to theirs anymore. If Walgreen's was truly out to help its customers find the most reasonable script prices - they would be shopping like they were spending their own personal money.
I am originally from downunder, Sydney Australia.
I have traveled through four continents and I am now a US resident. Wherever I went I found that most people, businesses and so forth always put forth an effort to do their best. No responsible individual wants to make a bad name for himself/herself. If a person wants to put butter on his daily bread he/she needs to maintain employment. Also, no business office enjoys giving itself a bad reputation. But just the same, there is no perfect standard that anyone has ever achieved whether an individual or a
place of business serving the general public. Mistakes are the result of human nature and there will always be something to complain about.
In my 70 years of dealing with all kinds of people and businesses, I discovered how easy it is to see other's mistakes and there are many who have the tendency to enjoy looking for the weaknesses in others and go even further and enjoy pointing the finger to others and enjoy humiliating them as well.
I have no idea why those individuals simply live to look for the mistakes and weaknesses in others.
Why instead accept the fact that nobody is perfect
and after all no one is all bad anyway. Each and everyone of us has good points and would prefer to do whatever is possible to retain a good reputation. It is really quite simple to change things around and instead of looking for the bad things, weaknesses and so forth in others, why not looking for something in each individual and make an encouraging commendation. This would create a " building up " process in a person instead of "tearing down" I am sure everyone enjoys hearing something good said about him/her. So why not each of us look at ourselves first and analyze our conscience and remember this most important guideline: Lets do to others what we would have them do to us...
Incidentally, having read a few of the complaints about Walgreens made me feel rather sorry for those individuals. Of course, we all have the right to see things differently and also have the right to give our opinion. Nobody enjoys being hurt. So it is worth to first ask ourselves: how would I like it if someone made those remarks about me? Personally, I find Walgreens totally responsible and go out of their way to be of service to customers. I have a lot of dealing with Walgreen Pharmacy and they have shown due concern each time my family and I needed their services.
There is an old saying: "every person pointing a finger seems to be unaware that there are at least four others pointing to himself/herself." Another saying especially for those who may not quite understand the previous one: "there is not one that smells sweet all of the time." I should know
I have just been mowing our half acre lawn in the hot stinking sun for most of the day!
As we say downunder, I certainly hope someone got my drift!
CHICAGO, ILLINOIS -- Unsatisfactory Interaction with Manager at Walgreens Store 3201 N Broadway St Chicago, IL 60657 (Broadway/Belmont)
Today, Roughly after midnight, I entered the Walgreens store on Belmont and Broadway with two friends of mine. The purpose of this visit was to purchase a drink, black cherry calypso lemonade, which the store usually carries. We went to the beverage section of the store, looked for roughly 2 minutes, realized that the store did not have the beverage and left. Upon walking down Broadway Avenue, we heard calls from behind us. We turned to see three people yelling 'yall are some thieving niggas'.
Taken aback by these comments, we decided to walk back to see what the commotion was. When we arrived back at the store, we saw two of the three people standing outside. They began to call us names saying that the manager had come outside and accused of stealing from the store and that they were yelling down the street at us because it was shameful for us to steal from the store. They told us that the manager had gone back into the store and if we had not taken anything, we should go back and clarify the situation with him.
When we walked in, security and the manager was at one of the front counters. The manager then accused of stealing from the store. Offended by this accusation, we handed over a bag so that the manager could look into the bag and inspect it. In fact, what was in the bag was a work uniform worn earlier that day. Instead of apologizing, he began to say how he had been having problems at the store. This sounded like a personal thing and something that should not have been taken out on us. He began to say if we were not stealing then why were we in and out of the store so quickly. Again, no apology was offered. He than said that when we were leaving the store, he called security and we ran. This is a lie and I offer you to review any tapes from the occurrence. It will show us walking into the store, standing in the beverage isle and walking out of the store. If he had called security, we paid it no mind since we were not guilty of anything and probably did not think twice about it.
It was a very embarrassing situation because he not only accused us of stealing but also involved other patrons in the occurrence. I feel that an apology is owed and that something needs to be done about the situation. I also feel that even when we proved we had taken nothing, he still did not believe us. I would suggest that the tapes from the night be reviewed. If you acknowledge the fact that we were wrongly accused of shoplifting, I would greatly appreciate an apology that we are owed.