What follows is strictly my opinion, based on experience, and in no way reflects the policies of any company. To the customer (things to consider)... Retail employees are among the lowest paid in any industry. Ask yourself... How much am I willing to tolerate for $7.00 an hour? Payroll is the biggest expense and cutting hours is the quickest way to increase profit. Payroll is determined at the corporate level. Thought... as corporations chase the military philosophy of "more with less", the days of one-on-one customer service are over. Save your anger/frustration for the person who has the ability to make a decision.
Cashiers, photo techs, RX techs, etc. are doing as they have been taught. If you have an issue you want resolved always ask for a manager. If you have a complaint, here are some tips... Be specific, include names, dates, times, etc. Offer a realistic solution. Complainers get the "corporate band aid" (i.e. gift card, small monetary compensation, apology, etc.). Complainers with solutions get the above, respect, and the real possibility of generating a change in policy. Complain to the right person. Get the district phone number or, even better, go to the corporate website (they all have a customer compliment/complaint link).
Be just as quick to give a compliment (compliments at the store level go nowhere... always write or call corporate), and ask for a response. To the non-managerial employees... Never argue with a customer, you will lose. The second a customer gets upset, call a manager. You have the same choice as customers, if you don't like it, find another job. If you feel it is your duty to save the company money, you are on the wrong track. When you fight with the customer over $5, $10, even $100 you are risking the loss of a lifetime customer who will potentially spend THOUSANDS of dollars.
To the management... Always back up your employees (Ma'am, my cashier was exactly right. She is required to uphold policy. However, in this situation I am going to bend policy a little bit and do what is best for you). If a customer cusses or becomes verbally abusive in any way, you have the legal right and responsibility to politely ask them to leave. If you don't, you run the risk of allowing a hostile work environment and that will get you fired. Never argue, you will lose. Apologize, take responsibility, offer solutions, and follow-up.
To receive the quickest service in the pharmacy... Go before 10 am or after 8 pm and never on a Monday. Call ahead and make sure it is ready. If you are in pain, say so. Again, "more with less"...RXs are generally understaffed, underpaid, and overworked. Customer demands for faster service have led to an increase in errors.
SIMPSONVILLE, SOUTH CAROLINA -- On March 1, 2013 we purchased some items at the Simpsonville, SC store and paid by check. At the register the check is run through and then returned to the customer. It was our belief that the funds are immediately moved from our checking account to Walgreens account. Obviously that isn't the case. Within a few days of that transaction we lost our checkbook which also had the record of the checks written. Thinking it had been stolen out of my truck my wife went to the Palmetto Bank and ran a listing of the recent checks written and those that had cleared.
Then she had a STOP PAYMENT order on the other checks in the checkbook in case the checkbook was used fraudulently. Unfortunately the check for $72.74 to Walgreens somehow got blocked from payment even though we thought it had already cleared. MY COMPLAINT ABOUT WALGREENS is that they have no way to go into the local store and make the check good by cash or other payments. We tried twice to make payment at the local store to no avail.
I wrote an EMAIL to Walgreen's corporate that I wanted to pay the amount due plus some fee. THEY DIDN'T RESPOND. Instead they seem to have sent the check to TRS Recovery for collection when it was totally unnecessary. I don't like dealing with a corporate giant that isn't open to listening to customers. I'll make the payment but I don't like the idea of an additional collection fee from TRS Recovery and TeleCheck.
At this time I plan to bypass WALGREENS in the future in favor of CVS, WALMART, RITE AID or other stores. Until now Walgreens had been our favorite drugstore chain but this has soured me on that company. Until this experience I would have rated Walgreens as worth a 4 star rating.
WAUKEGAN, ILLINOIS -- Walgreens at Green Bay, Waukegan, IL, is not going to have a 24-hour pharmacy any longer. My problem with this is they are not finding any LOCAL, OR ANY POSITIONS -AT ALL- FOR TWO of their PHARMACISTS WHO HAVE BEEN WITH THE COMPANY FOR 30+ YEARS. What is Walgreens going to do for these two GREAT pharmacists? They are letting them go!!!! These two guys are the BEST pharmacists at that store and they really do their job for the customer and they are being dumped.
O.K., I can understand Walgreens not wanting to continue a 24-hour pharmacy, but to dump these two men and not find them a position within the company LOCALLY is just despicable! I can't understand why Walgreens would push out 2 faithful employees just a short time before they want to retire and not find them a permanent position within the company. SHAME ON YOU Walgreens! Don't you give a hoot about your employees or their financial status???
SHAME ON YOU Walgreens, these men are two of your BEST employees, and considering they have been with your company for 30 years, they have been faithful, which is more than I can say that Walgreens is being to them!!!!! I am going to go to CVS or Cosco *IF* these guys ARE FORCED TO leave your employ! And if they do leave your employ I am MOST CERTAINLY going to tell everybody I talk to why they are gone - pushed out, not leaving on their own choice... AND I am STILL going to be like the 6pm news if Walgreens sends these men to a store that is ridiculously FAR in miles to work IF they keep them in their employ, which I bet they won't!!!
Why stay with Walgreens if they kick out the BEST pharmacists??? We customers have a right to the best pharmacists, and we have right to stop trading with a store who treats their employees like dogs!!!!!
I have been working for Walgreens for about 1 1/2 years. I am way underemployed with them but I know that and it suits my needs. They accommodate my schedule because I have a small business on the side that I love and I do a lot of volunteer work. I was honest with them when I started. I wanted to work there because they would meet my schedule and they would give me enough hours to get benefits and it was close to home to support my family.
They let me work the minimum hours for benefits, but call on me occasionally to fill in since I am not close to overtime. And that's okay with me, one hand washes the other. Most businesses on the lower end of the pay scale don't offer benefits. And if they do, they are way too expensive for most people or not valuable. We live in a country where we have become so arrogant that we believe someone owes us a living.
I have worked Christmas & New Years because a schedule is put up on a volunteer basis and I chose those days to allow the young people with families to have that time. Get a GRIP, we have turned into a lazy nation who believes we are entitled to things we don't actually work for.
We think our mere existence gives us a right. That's why we got screwed by the big boys in the banking, mortgage, and finance industries. I was a manager for 25 years in businesses I watched screw the public financially. Walgreens is not the worst place in the world to work. They provide a decent workplace, I have not seen them indiscriminately fire people, and as a retail company, they offer options. So what I would say is get head out of your butt and appreciate that any employment in these times should be welcome. And if the worst thing you have to do is work on Christmas, we make greater sacrifices all of our lives.
MEMPHIS, TENNESSEE -- Walgreens has only a so-so as a rewards program. I used to shop at Walgreens pretty much exclusively several years ago when they had the rebate program, which I loved. Then they added the register rewards program, which was fine too, except it seems to have been a way to wean people away from the rebate program, and replace it. Still, better than nothing. I didn't like the way Walgreens doesn't let you combine the register rewards coupons and use them to buy a single item. This is really inconvenient because you end up with a handful of them, which is no doubt what they intend. Some reward! Then I discovered Rite-Aid.
I never had shopped there much before because there wasn't one really close to where I live and I really liked Walgreens at that time. However, Rite-Aid still has a rebate program and it is fantastic! They also have a card where you earn points towards free health screenings and get discounts when you shop there. Best yet, they have a program like Walgreens register rewards, only it is MUCH better. It is called Up rewards. Unlike Walgreens, which really tries to limit how you use the register rewards, Rite-Aid lets you combine several of the Up coupons together towards a single purchase and you can also use them with a manufacturer's coupon too.
While this allows me to get a deep discount or sometimes even get an item free, since I do all my drugstore-type shopping at Rite-Aid now, they are more than compensated for that bit of generosity. I wish I had started shopping at Rite-Aid sooner. I think it is an excellent business model. Friendly staff, good selection of products, competitive prices, and most importantly, ALLOW your customers to use their rewards as the CUSTOMER chooses. I haven't shopped at Walgreens in over a year. Rite-Aid offers MUCH more value with their great reward programs!
GLENDALE, ARIZONA -- This morning around 8 AM I made a stop at Walgreens on 59th and Peoria in Phoenix, Arizona because of connivance, I was in a hurry to buy Bobby pins and heartburn over the counter medicine. When I go there I immediately went towards the cosmetic area and began looking for the right shade of powder face powder. Suddenly, I hear, "Excuse me, what are you looking for?" If the sales lady meant to frighten me - it worked. Then I began to go towards the shampoo area by now I could hear over the speaker, "Camera on shampoo aisle." Next, I went to the front and ask for the manager.
When the manager came over she glanced at me from head to toe several times, as I was explaining how I enjoy shopping at Walgreens but that I wish I wasn't treated like a thief. I told her what the clerk said over the speaker about the shampoo aisle and her tone towards me was very unfriendly. The manager looked at me with sickened eyes and said that the clerk was just being humorous.
Then I told the manager how when I used cash in the past my treatment was even worst because when it came time to pay my money is checked in many different ways (rubbed for texture, held up to the bright light, inspected all around the numbers, ink color close up and so on) in front of me. So I asked that my money be checked without humiliating me. I suggested a special pen which is used to mark on cash to make sure the cash is real. But the manager argued how, "Those pens do not work." She continued to stare at me and argue how my money was going to be checked every time.
Finally I had enough, I felt hassled, so I asked the clerk how much my cost was. The cost of the purchase I would have made turned out to be sixty-one dollars and change. At this time I turned to the manager and said "I hope it was worth" it and walked away without buying the things I so needed.
After all this hassle happening to me many times over at Walgreens, I feel I must find another store like Walgreens, but, not one store is similar to Walgreens. No other stores even gets close to offering the various items needed for your family in one stop when it comes to your family's medicine cabinet, beauty supplies, and miscellaneous conveniences too.
Therefore, I would like to see Walgreens come up with a plan to use the latest modern technology gadgetry to check customer's money without checking the money in front of the customer because a sale lost over a hassle can only be a loss both ways on the customer and on Walgreens.
STOCKTON, CALIFORNIA -- Hi everyone. I was in Walgreens Stockton on El Dorado in March and yesterday July 7th 2010 about 8 am, I went to make my purchase which was a 2 cosmetics a toilet paper pack and the warm wraps for my husband's injured back and a couple cheap monies. Well this manager by the name of Mrs. ** is really rude to Mexican people and is always looking at us like we are gonna steal or just do something wrong and always calling security. So any ways she was there yesterday and when I attempted to make my purchase of $74.00 with my personal check from Bank of America, the cashier called a code "60" and I knew what that was manager's approval.
So here comes Mrs. ** with a red face and smirk that I wouldn't mind slapping off her face. She looked at my check and said "humm i'll be right back". She took my id and check with her to the back office and I just waited with my belongings and my son that's 12 yrs was in the car eating a burrito. He didn't want to get off the car with me. So after waiting ten minutes I asked cashier for my id. What's going on? She said manager's trying to contact bank to verify your check. I said that's fine but I got to go because my son needs to get to school. So I told the cashier I was leaving. I will come get my check and id later.
My name was misspelled by the bank. Francine ** is correct way but on the check it's francyne **. Looks fictitious but not my mistake. It was BofA, the bank printing center. Anyway when I was going to return to Walgreens, the police was there. Plus a CSI van creeped me out. I left and wasn't about to let my son see that. So I contacted the police but they said someone would contact me or call me. Not yet. I'm not gonna call. So I called my bank. They said no calls yet from authorities to verify my account so I don't know what to do. If I was guilty of something, why would I give the manager my id??
This is so crazy. I do have a few checks from the past that I'm paying payments on from there but still that don't make sense for the manager to treat me that way. Like I robbed them. Wow. I'm so serious. Hope this never happens to anyone. P.S. I'm contacting a attorney.
Why is it that Walgreens is the only major drugstore in this city? There is literally almost one on every corner. In a 49 square mile city there is about 50 of them. We used to have about 6 Rite-aids, then Walgreens took 5 of them over and the 6th one closed down. Oh yeah we have one CVS store. What's up with all of these Walgreens. It just makes me sick.
Their return policy sucks. They say you can return items to any store within 30 days but that is not always the case. I've been told on more than one occasion to go back to the store I bought it from. I was told the other day that I was on a frequent return list at the store. I might return things or exchange an item once in a while but not often enough to be on a frequent return list. Since when have they started keeping track anyway. I wish there was a Walmart or Target in this city just one, but from what I was told was that having Walmart or Target would hurt the "small businesses" in the city.
I would think having a Walgreens on every corner would hurt them too. What I really want to know is if there is any other place in the country that has been overcrowded by Walgreens. They have rude employees, they have given me the wrong dosage of medicine, they don't hold up to their return policy and yet I don't have that many choices. I try to support the only CVS as much as possible. I even try to hold off until I visit my mom in Sacramento to go to Walmart but I think that something needs to be done about having this many Walgreens in such a compact city.
PHILADELPHIA, PENNSYLVANIA -- I USED to be a regular customer of my local Walgreens store located on Byberry and Bustleton Roads in Philadelphia but I have since stopped shopping here. Little by little, the few helpful, kind and knowledgeable employees that they once had started disappearing and being replaced by rude, arrogant and downright useless excuses for retail employees including the management staff! The store manager by the name of Henry looks like he just rolled out of a dirty clothes bin to start with. His pants and shirt are usually a mess, nothing like the style of dress that I typically see in the Walgreens that I do shop at now.
He also has an ugly attitude that matches the appearance! He has a habit of looking down to everyone as if they are stealing and God help you if you need a return done by him, or any help in that store at all for that matter. Again, I was a very regular customer at this location and I purchased a shampoo by the "Samy" maker that was on clearance but decided against it a few days later because I have color treated hair. I kept my receipt so it should have been NO PROBLEM for me to obtain a refund on this item. Wrong! I gave Henry my receipt which was dated no later than five days prior yet he still insisted that he had to "check the records" for my transaction!
Then after making me wait about fifteen minutes, he came back, said no words to me but processed the return to a gift card, then lied to me telling me that he had to keep my receipt for "security reasons". So he basically accused me of stealing or doing something "shady" which I clearly was not! And this was not the end of my problems in that store.
The heavyset girl who works in cosmetics now is quite rude, seems to know nothing of the department and seems to rather spend her time at work talking and laughing with Henry, other managers or other employees. Yes, I fear that the poor management and staff of the majority of this store have led to it's demise and I now travel to other Walgreens in my vicinity because of this. Such a shame too. It was one of my favorite stores.
ASHBURN AND LEESBURG, VIRGINIA -- Lately there have been a lot of "sales" for all of the Nature's Bounty vitamins and supplements here in Virginia, at Walgreens. I started off by going to the Walgreens in Ashburn. When I got to the checkout line the vitamins were not ringing up buy one, get one free as advertised. So I pointed it out in the ad, and the cashier said that she had to double check it. So she called for someone else to the front, and started ringing up other customers while I waited.
So when the other associate finally arrived, she asked him if those were on sale, and the he went to the shelf to look. When he came back, he said they were not on sale, despite the advertisement. They said the only vitamins on sale were the ones pictured. There were only three vitamins from the Nature's Bounty line pictured on their ad, but signs were posted all over their shelves. The cashier was actually yelling at me, the customer, when it should have been the other way around. I walked out. When I called the manager to complain, she was clueless.
So since I was in the neighborhood, I decided to try the Walgreens in Leesburg, since it is a new store. The first time I went in there, the same vitamins were on sale and they honored their sale price. No complaints. But today I went to the same store in Leesburg, and I was absolutely appalled. I believe I was the only customer in there (big surprise) and I thought I would take advantage of their sale. The sale was buy one get one free as usual, but there was only one left on the shelf.
I told the cashier there was only one left, and asked if it would ring up half price. She said no, for it to be buy one get one free I had to buy two. Then she claimed how she couldn't do anything, and how she would call the manager. The manager, claimed how there was nothing he could do about it and that they were unstocking a lot vitamins that day and I could wait to see if there were any there.
A paying customer should not have to wait for them to unstock their merchandise, to see if there are any there! That was the most ridiculous answer I had ever heard! And to make a customer pay full price for a sale item because they were not doing their job, and keeping the shelves full, that adds insult to injury. Do not spend your money there.
I contacted customer relations on their site and the manager apologized and offered me the items that they did not have in stock at the time at no charge. I have now restored my faith in the company's stores and overall business.