CHINA -- I purchased a wig from this company and it was the WORST quality wig I have ever seen. I contacted the company and even sent them pictures of the wig, and was told to send it back to them in order to get a refund. The wig only cost $45 and to send it back by US Postal Service, and to obtain the tracking number the company requires would cost me almost $50, and to send it back by UPS it would cost $150.
When I told the company (Wigsbuy) what it would cost me to send it back I was told that the only way I could get a refund was to send it back to them. They offered $10-$15 off the purchase of another wig and I told them I did not want another one because the quality of their wigs were horrible. So now I'm stuck with a wig that I can't wear and can't even give away because it is so poorly made, and in no way resembles the picture on their website. Needless to say, it is going in the trash and I'm out of $45.
I told them that I would write a negative review and that didn't faze them one bit. Do not buy from this company. They are a rip-off and have the worst wigs I have ever seen. Next time I will read the reviews before ordering from another company and wish I had read these reviews before ordering.
CHINA -- Why didn't I read the reviews on this company before order??? Big mistake!! Even though the wig I ordered was under $100 it was not the color that was advertised on their website. It was definitely brown, whereas the advertised wig had red highlights.
I was told it would be too expensive to ship it back (even though the package I received showed a New York City shipping address) and they would let me keep the wig and give me a credit of $10, plus a coupon for $5 on my next order. When I told them that was unacceptable they asked me to send them a picture of the BROWN wig they sent me. I also included the picture from their ad showing a lovely wig with RED highlights. Their next suggestion was that all I needed to do was to style it and use some hairspray and it would make it perfect. Needless to say I would not recommend this company to anyone. I will see if PayPal can get my money back but I'm not holding my breath.
PONDER, TEXAS -- I ordered a short human hair wig pictured with a little curl. What I received was a heavily perfumed POS that I won't even put on my head. It really reeks. The hair is so sparse, there's no way to style it. I wish I had checked reviews before purchasing. Instead, I ordered another wig before I received the first one. In fact, I decided against the second wig and tried to cancel, but it arrived any way. It still in the shipping package unopened. I know it will be as bad as the first one after seeing so many bad reviews.
DO NOT PURCHASE FROM THIS CHINESE COMPANY. YOU WILL REGRET IT. I was completely ripped off. They won't refund my money. I'm going to contact PayPal and see what they can do, but I'm not hopeful. Product: HORRIBLE DISASTER!!!
FT LAUDERDALE, FLORIDA -- Oh how I WISH I'd checked reviews prior to ordering from this sorry excuse for a company. Do yourself a favor... DO NOT order from this website. Customer service... poor. Product... poor. Long story short, I ordered 2 packs of clip-in extensions in the color #2. I've been wearing extensions, wigs, etc for like 25 years so I'm very familiar with the colors and which ones look best on me. #2 is a natural black but what I got was more like a number 30. It's reddish... NOTHING like a number 2. Plus the hair has this very strong weird odor.
I emailed them 3 times. You think I received any answer? NO, NOTHING AT ALL! But when they were trying to communicate with me prior to my receiving the hair, there was no problem. Now that I have a complaint and need a resolution, all of a sudden, it's so hard to get someone to respond. So now I feel stuck with hair I cannot use and I can't even get a refund or replacement. I'm highly upset and disappointed. This was my 1st experience with this company but best believe it's also my LAST and I will tell everyone I know to stay away.
CHINA -- I bought a human hair wig from Wigsbuy.com and it came very late to begin with. The hair on the wig is spacey. There are white pieces of cloth in between the weaving. So no matter what you do to cover them up you just can't. I told them about this and they wanted pictures of this. First of all they send no paperwork to return, exchange or refund your money which is a # 1 tip that it is a scam operation. If you send them pictures they might give you 50% off the price back even though the tags and the hair net and everything is still intact. Please do not buy from this company - go online if you don't believe me and see all the complaints.
CHINA -- They have the worst visitor service ever. I ordered my package April 21st though I'll have it by vacation. It is May 2nd and I still not have received anything. I emailed them and let them know I want a full refund seeing as I haven't even gotten any shipping info. They said they are processing and will provide shipping info as soon as possible. I then replied and let them know don't bother I don't want or need the item and to fulfill the full refund requested.
The next email I got was that they were sorry for the inconvenience and they were shipping it that day. I do not want the hair, and I replied after 21 days I will dispute the charge and send back. They sent it out though they didn't have to refund my money. I let them know two times I was dissatisfied and did not want or need the item. They are the worst. Please no one buy from this website Wigsbuy - continue to research they have hundreds of bad reviews, I wish I would have.
COLUMBUS, GEORGIA -- If it is the last thing I do I will make sure I will shut this site down, I will devote all my time in getting my refund and shutting this site down. I will stop at nothing so please understand. I started losing my hair after returning back from the war zone. As a veteran my money is very valuable and I don't have any to give away. I ordered the wigs on my phone did not see all these bad reviews. Not sure why the site is still active but trust me... I repeat I will not stop. I intend on stalking their site, reporting to every social media of all their wrongdoings. Fighting is all I know and as a veteran I do it well. How much did I lose approx. $850, beyond upset.
Prepare for this disappointed customer to wish you had never just took her money. Things I did to resolve this problem: Call that number just placed on hold, emailed no response, the amount of money to send back not happening for crappy wigs.
I ordered a wig in February and it arrived unwearable. The wig was supposed to be long hair and curled fashionably and instead it had bald spots in the front where you could see the net cap and the hair on top of the wig was chopped short. Wigsbuy refuses to give me my money back until I pay to send the wig back, which is absurd. The product was not what I ordered and cannot be used and I am supposed to pay for the return shipping? I am reporting them to the BBB and my bank for fraud. Do NOT buy anything from Wigsbuy. They have terrible customer service and this is what their products look like.
I made a big mistake by not looking at online reviews or else I would never have ordered from Wigsbuy. The wig took a very long time to arrive, which would have been excusable if the wig was as advertised. Instead it was not human hair -- verified by my hair stylist. The quality was awful. The color is horrible. The cut is terrible. This wig looks nothing like what was advertised. I have never had to write a bad review about anything until now. Do not buy anything from them unless you like to lose your money. They offered me $15 back on a $191 wig and told me to use hairspray. I am so disappointed.