Absolutely agree! They are committing fraud! They show you all these beautiful celebrity wigs to lure you in. Then when you take the "bait" with your permission, they take your money, then they knowingly send you this cheap wig that looks NOTHING like the wig you ordered. Neither the color, style nor quality matches the picture representing your purchase.
Good luck reaching someone on the # they give you. *BOGUS* I usually do research on EVERYTHING before I purchase. The one time I slipped up and didn't do my reviews homework on this company, I got caught in their web of deception. Their return policy means NOTHING!!! I complied with everything they say would ensure a FULL REFUND. I didn't even try on the wig, didn't comb through, didn't spray and put it right back in the box with the other things that came.
I opened the box and took one look at the wig out of the plastic and knew right away it was not what I ordered. I emailed customer service IMMEDIATELY - THE DAY I RECEIVED IT! And they made sure they responded back only AFTER 7 days, to give the appearance you the purchaser, did not comply with their requirement to dispute the item within 7 days with CS.
I hope EVERYONE will do research BEFORE buying a wig online PERIOD! And as for WIGSBUY.COM? Don't even give consideration to them, because their direct intentions are to scam you by only returning 30-40% of your refund (if any) after much aggregation. Thats how they make money - on the returns. They send out a fake product they know you will return, so they can keep most of your money when it's disputed. How do they continue to get away with this? I think GOOGLE should post these reviews 1st, when anyone googles wigsbuy.com.
Very sad. Lost so much money. :-( I didn't read any review before ordering and done this mistake with 2 wigs. One from Wigsbuy the second I'm going to receive from another Chinese company and very scared now of what I'll get... From Wigsbuy I ordered a human hair wig in a nice blonde. The advertising is still visible but when you click on the wig in the meanwhile it disappeared. They have removed that wig after I ordered it. It was advertised as a high quality wig for more than 200 dollar. It have been 180£ plus DHL wanted 24£.
It arrived with a yellow colour a colour that no human being ever could have and even if you dye your hair I've never seen a dye-accident that looked like this. I don't think it's possible. It was just the colour yellow if you wore it people would guess it's for Halloween or a joke. A yellow smurf or something like that.
The worst thing is the top. On the top it's no high quality but only 1 bundle which is visible. It's not possible to hide it but I try every time I wear it and always press on it which must look strange for others. When there is wind which is the case in Scotland you can't avoid that people see it and you can't fix it in that moment. You need a mirror. And fixing it nea just to make it look not so much that everyone sees it straight away.
Because of the bundle on the top, it looks thick on the top as if you were a unicorn. I have to wear it. So I started to dye the wig where I realized at least it's human hair. The human hair is a great quality as I had to dye so many times that I can't count it anymore.
I first used a light ash blonde with which I tried to remove that terrible yellow. It looked afterwards like a little bit less yellow but the colour was difficult to use and not enough. Then I bought the colour light ash blond again from L'Oréal good quality. Then it became a grey wig. The colour was grey and people were shocked when they saw me. So I bought the colour baby blonde. The grey got less but still was a light grey. So I bought a normal golden blonde.
Then the wig got darker and the grey was nearly completely gone. Now I've bought today a "extra light blonde" from L'Oréal for 8£. Every colour costed 8£. After I used extra light blonde the hair looks like my natural hair colour was. The wig survived all that colouring it lost many hair but it still okay regarding the hair.
It's a real pity that so extreme good hair that is quality human hair is not been used for a high quality wig but for a very strange bundle in the middle of the top. Looking funny but not like hair coming out. It looks like a firework and unicorn. It looks ridiculous but the colour is okay now although I'd like to have a lighter blonde than my natural blonde is. But I won't dye again. I only fixed the most horrible part. From now on I have to leave it for as long as I can use it. It was so expensive.
I've been not offered a full refund so didn't send it back. Sadly I could only achieve a $45 refund for all the colour that I've bought. I asked for at least 100£ as the wig has a fault on the top that I can't fix. But they only offered a little refund less than $20. So I explained again all problems and they increased it to $35. I asked for $65 and now they said I'll get $45. I don't have it yet. I hope we really get that money at least. It's nothing for all the work, time and stress and for all the people who every day see it's only a wig that I'm nervous touching.
I can only advise people especially regarding the colour that you can only buy in a shop. I'm too embarrassed to show myself that's why I ordered online. I accepted that I can't get a refund so I tried with being very kind to achieve the highest refund I only could. That doesn't mean that I'm happy in any way. I'm very sad. It just means I think better getting a little bit from a thief than nothing.
CHINA, CALIFORNIA -- Dang! I should have checked the reviews before I bought that ish. The merchandise was not representative of the advertised photo. I paid w/ my PayPal Credit account (should have used a bank VISA), hoping that by using this account, my purchase would be protected.
I sent the merchandise back within 7-days of receipt, as per their policy. I called/emailed, but no timely response. I mailed it back to the shipping address with a tracking number. I opened a dispute with PayPal to get the refund. PayPal's dispute process sucks! They kept asking for more info, but the "button" that allows for file upload didn't work; I couldn't upload the tracking receipt.
A call to customer service to explain the situation. Response: "Alright, ma'am I will forward info to the Dispute Team." Didn't happen. Wigsbuy is refunding $66 and PayPal denied my dispute. I'm opening another one for the remaining $65. Once this is settled, ** Wigsbuy and ** Paypal!!!
BEIJING -- I ordered a wig from Wigsbuy. After many weeks it finally arrived. I took it to my hairdresser, who has many years experience working with wigs, and even she could not get it to fit right. The lace cap was of poor quality and bunched up everywhere. The hair in the bag was so thin you could actually see the wig cap and my hair.
The shocker came when I tried to return it (yes I read their return policy before ordering). I was told they could give me a return address after I agreed to their supposed return policy of refunding me 60% of the cost of the wig. And they are taking back their $92 shipping policy. None of this was disclosed on their website and I still can find nowhere where this is disclosed. They say this is necessary because they can't resell the wig. Who can't resell a plain blond wig? LOL. NEVER DO BUSINESS WITH THIS RIPOFF COMPANY.
CHINA -- Ordered 3 wigs and spent over $200. Wigs were thin and poor quality. Contacted them before the time was up and they had me jump thru hoops requesting numerous pictures of wigs indoors and outdoors. Then said they couldn't open them. After 6 weeks on emailing back and forth they now wanted to negotiate the amount of the refund. I settled for 70%. Sent the 3 wigs back at my expense. Finally received an email that they received the wigs but of the 3 they are claiming now we had only discussed 2 of them. I have all of the emails and in every one we spoke of 3 wigs. So frustrated with this shady company! They lie and cheat to gain their income.
CHINA -- Bought 2 wigs (one was 52.00, the other 150.00). The 52.00 wig rocked. Beautiful. The other wig color did not look right in person - too gold and "wiggy looking" for my taste. I promptly repackaged and got ready to ship back for refund. I called: mailbox full. I emailed: 2 days before I heard from anyone (they said product must be mailed back within 7 days of receiving item so I wanted to get on it). "Ruby" a fake American name for some Asian, no doubt, told me to put the wig on and send photos. I was like, "You're going to tell me whether or not the wig looks good?" This went back and forth on day 3.
Day 4 - haven't heard from anyone. Day 5 is today and I'm pissed. It's dicey picking out wigs from a photo. I suggest trying them on in a store, then, if you can get the wig # (they won't give it out to you, that's why they charge 500!!!). Then try to order it online.
I myself did read reviews but all say best wigs ever. Now I see they aren't real post. I spent $140 on 3 wigs. Didn't realize they were coming from China. Got them and they just wasn't like the pics. They really look cheap. After several emails they finally sent me a return address but was asking for all this extra stuff to do when sending them back. I refused $50 dollars and 10% off my next order with them. But I'm going to see if I can complain on the BBB site. I never wore them and took pictures that they weren't altered in anyway. I paid to have them returned although they kept talking about shipping etc.
I purchased a wig from Wigsbuy.com last month. I wanted the color combination shown on the model but it was not listed as a color choice to choose from. So I wrote a message in my order form clearly stating the color combination I wanted. When the wig arrived, and that took almost a month, it was the wrong color. After several unsuccessful attempts, I was finally able to contact someone in their returns department. I paid $212 for this wig. They tried to give me $75! I refused this and after several messages back and forth, the best they would do is $144. I had to return the wig, which cost me $25, and lose $68.
When I asked them if they could just send me the wig in the color combination they advertised, she said they don't even have that wig available! How can a company advertise something they don't have and then penalize me for trying to purchase it? I have never taken the time to write a complaint about anything I've purchased-and I shop online a lot. Frankly, I don't have the time. But I feel the need to warn potential buyers about this company. Please do not purchase from them and expect fair treatment if you wish to return an item.
OUT OF COUNTRY -- I placed an order from Wigsbuy requesting a certain color. I am now told to take the wig to a beautician to obtain the color I require. This is service I did not expect as there was nothing on the site that said no returns for this particular item. Had this been the case I would have never bought it. I'm only offered a 15% discount for a $115+ item. I have reported these people to PayPal. Don't take a chance on these people.