CHINA -- Why didn't I read the reviews on this company before order??? Big mistake!! Even though the wig I ordered was under $100 it was not the color that was advertised on their website. It was definitely brown, whereas the advertised wig had red highlights.
I was told it would be too expensive to ship it back (even though the package I received showed a New York City shipping address) and they would let me keep the wig and give me a credit of $10, plus a coupon for $5 on my next order. When I told them that was unacceptable they asked me to send them a picture of the BROWN wig they sent me. I also included the picture from their ad showing a lovely wig with RED highlights. Their next suggestion was that all I needed to do was to style it and use some hairspray and it would make it perfect. Needless to say I would not recommend this company to anyone. I will see if PayPal can get my money back but I'm not holding my breath.
CHINA -- I ordered a wig from them also. When I got it, it was not even close to what I ordered. Went a few rounds with their customer service. They offered to give me back 20 dollars of the 140.00 I had spent dealing with them. I had to buy a digital camera to send them a picture of the thing. I did everything they told me to do, it cost me more money. Even went to a lawyer and they wrote them but nothing happened, and never heard from them again.
I believe they are the same people (but I could be wrong, and if I am, I am heartily sorry). They are currently using the URL addresses as wigsis.com and wigbuys.com now, BUT WAS FORMERLY WIGWAYS.COM, the site looks the same with some of the celebrities' pictures and wording. They also uses a US address, but are actually located in China. Maybe we should contact some of these celebs to notify them that they are being used this way. PEOPLE, BE VERY CAREFUL ABOUT DEALING WITH THESE PEOPLE!!! Be very careful about purchasing anything online. Let the buyer be aware.
I have alopecia & with the xmas do coming up, a work friend helped me look for a wig to buy. Our web search brought us to Wigsbuy.com. I had looked at hundreds of images of different hairstyles and out of all of them, there was only 1 that I liked. I didn't have enough money in my debit account (luckily!) so put the charge of £107 on my credit card. I live in the UK, so tried to order through a UK site.
When the wig finally arrived I took one look at it and was surprised it had made it through customs as it looked like an animal that had died in the post! I saw that it had come from China and would have never have ordered it from there, if I was aware of that fact. Although I still had to pay £22 Tax, for it to be delivered from DHL apparently through the USA.
The wig I ordered was a shoulder length, dark blond bob, with loose wavy highlights and looked really lovely. The reality was far from that. I am Caucasian and when I had hair, it was poker straight. I wouldn't therefore, knowingly order some unsuitable, over curly monstrosity that made me look like an exhumed Shirley Temple type monster. In fact when I put it on (after checking it for lice), after he had stopped laughing, my partner started calling me 'your honour' as he said it looked like a judge's wig! The 'wig' was also bald at the back. A really nice touch I thought as I reached for the prozac, Did I forget to mention it was also a different colour?
I tried to ring the number provided, which was an answer phone that gives you at least 3 seconds to verbally launch into the long list of obvious discrepancies and you then get cut off! I also tried to send an e-mail from the address provided, which really surprisingly never went anywhere.
I have informed my credit card company and should get the payment refunded and at least I have an expensive monstrosity to put on my head for Halloween. But aside that I feel totally violated financially. Please, please do not buy from this company, they are scam artists who do not give a flying fig about you or providing a good service, they just want your money.
COLUMBUS, GEORGIA -- If it is the last thing I do I will make sure I will shut this site down, I will devote all my time in getting my refund and shutting this site down. I will stop at nothing so please understand. I started losing my hair after returning back from the war zone. As a veteran my money is very valuable and I don't have any to give away. I ordered the wigs on my phone did not see all these bad reviews. Not sure why the site is still active but trust me... I repeat I will not stop. I intend on stalking their site, reporting to every social media of all their wrongdoings. Fighting is all I know and as a veteran I do it well. How much did I lose approx. $850, beyond upset.
Prepare for this disappointed customer to wish you had never just took her money. Things I did to resolve this problem: Call that number just placed on hold, emailed no response, the amount of money to send back not happening for crappy wigs.
I was sent a wig that I had cancelled 15 minutes after reading 100s of bad reviews on this scam company. Heed the reviews and order from American companies. Wigsbuy has a 7 day window to return and also say to email them before returning. I emailed and got no response, so I went ahead & returned via UPS after waiting 6 days.
I then sent a strongly worded email regarding my return after getting no response & 17 days after I returned it, they responded. They said since I didn't notify them of return, I would get no refund. I said that I did email them, waited for a response & when I didn't get one, I returned. If I'd waited past the 7 days, they'd tell me I missed the time frame & would get no refund. Screwed either way.
After going round and round, they are offering me $20. I reported them to credit card companies and fraud departments. Do not order wigs, clothes, purses, etc. from any overseas sites as 90% are bogus like this one. Hard lesson learned. Any positive reviews are made by company employees... you can tell. There may be a very few real positive reviews out there floating around, but thousands report Wigsbuy as SCAMMERS and there are thousands of unresolved return cases out there. Buyer beware. Buy from US companies. Wish me luck.
CHINA -- They have the worst visitor service ever. I ordered my package April 21st though I'll have it by vacation. It is May 2nd and I still not have received anything. I emailed them and let them know I want a full refund seeing as I haven't even gotten any shipping info. They said they are processing and will provide shipping info as soon as possible. I then replied and let them know don't bother I don't want or need the item and to fulfill the full refund requested.
The next email I got was that they were sorry for the inconvenience and they were shipping it that day. I do not want the hair, and I replied after 21 days I will dispute the charge and send back. They sent it out though they didn't have to refund my money. I let them know two times I was dissatisfied and did not want or need the item. They are the worst. Please no one buy from this website Wigsbuy - continue to research they have hundreds of bad reviews, I wish I would have.
CHINA -- I ordered a wig from Wigsbuy website. Fantastic reviews on their web page. I paid £102 for the wig and £22 tax on DHL. The wig was a joke. The density was so poor and it was so artificial. Had to send it back straight away. Paid £12 for returning it. Only got £70 refund from Wigsbuy... half the money I spent on this rubbish... A big scam. Please name and shame them. They should not be allowed to continue doing business like this.
BEGING -- Ordered wigs. A lot of money sent, and they are bogus. They don't respond by phone contact or email. My husband paid for them, and it was taken out of his checking, but says on website, taken from PayPal but it wasn't sent to them by Paypal, just taken from checking account. Do not do business with this scamming site!!!
Spent $640.00 on 2 wigs, both the wrong color. Sent them photos, they said to pay myself to ship them back, and they would refund $135.00! Totally corrupt, and they feel safe in China. I am looking for ways to shut down their site in the U.S., or a class action lawsuit.