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The Worst Purchase EVER!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PONDER, TEXAS -- I ordered a short human hair wig pictured with a little curl. What I received was a heavily perfumed POS that I won't even put on my head. It really reeks. The hair is so sparse, there's no way to style it. I wish I had checked reviews before purchasing. Instead, I ordered another wig before I received the first one. In fact, I decided against the second wig and tried to cancel, but it arrived any way. It still in the shipping package unopened. I know it will be as bad as the first one after seeing so many bad reviews.

DO NOT PURCHASE FROM THIS CHINESE COMPANY. YOU WILL REGRET IT. I was completely ripped off. They won't refund my money. I'm going to contact PayPal and see what they can do, but I'm not hopeful. Product: HORRIBLE DISASTER!!!

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Very Happy With Product and Time It Arrived
StarStarStarStarStarBy -
Rating: 5/51

NORTH LAS VEGAS, NEVADA -- I love my experience with this site. I would not have purchased if I read the negative reviews first but since I did I had to wait to see what I got myself into. I was really afraid and mad I would lose my $250.00. I actually received the wig less than a week later and I love it. I got some free items in the box as well. I am impressed with the array of wigs on the site and their pricing is very reasonable. I have been wearing fake hair and real hair for over ten years. I spend a couple thousand on some wigs and now I will continue to shop here. The prices are good and the service was great. Will buy again and I am thinking they have fixed their errors.

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Wigs
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA -- I bought a human hair wig from Wigsbuy.com and it came very late to begin with. The hair on the wig is spacey. There are white pieces of cloth in between the weaving. So no matter what you do to cover them up you just can't. I told them about this and they wanted pictures of this. First of all they send no paperwork to return, exchange or refund your money which is a # 1 tip that it is a scam operation. If you send them pictures they might give you 50% off the price back even though the tags and the hair net and everything is still intact. Please do not buy from this company - go online if you don't believe me and see all the complaints.

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Horrible Experience, Rip Off Con-Artist. Do Not Buy Anything.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- These people are the rudest ever of my life. The wigs they send are poor quality, they smell. They use different types of hair and pass it off as human. If you want a refund they will only give you a percentage back. If you send the wigs back from the States to China it will cost $220.00 for one wig with DHL, I know I priced it. Do not buy from Wigsbuy.com... Please never buy. It will take over a month to get the bad wigs and they are very bad quality and not as pictured. Warning please save all the hardship... This co. is in China not in the U.S.A. They hold all the cards to steal from you.

Company Response 07/30/2015:

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I'm looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

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FRAUD/SCAM
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA -- Avoid this site like the plague. Firstly, I paid for express shipping and opened a dialog immediately as I needed the wig for work. They ignored me until I repeatedly chased them up and eventually issued a refund after constant emails as the wig was received three weeks after its expected date.

More annoyingly, the pictured wig is not what I received. I knew the pictures of people were false but the wigs are not the wigs they feature upon the order page. I paid for a full lace front and instead got a shoddily tied two by six inch square of lace at the top front of the head. The sides were wefts (exactly what I did not want) and so thin that it by no means could pass as believable.

Throughout every instance they eventually email back, ignoring your concern and respond with "you understand". They also denied me the ability to dispute my order. So much for customer satisfaction being at the forefront of their concern. Do yourself a favor and paint your head with glue then roll around a dusty floor. I guarantee the product would be better than anything you could order from here.

Company Response 06/03/2015:

Dear customer, Thanks for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you to solve your problem, please pay attention to your mailbox that you registered on our website. If you have any questions or constructive suggestions, please feel free to tell us via service@wigsbuy.com or reviews@wigsbuy.com. Have a nice day! Best regards, Wigsbuy Team

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Atrocious!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA, DISTRICT OF COLUMBIA -- Whoa nellie, does this company take the cake. First the items I receive are crappy quality and nowhere match the website photos. Then the customer dispute link doesn't work (convenient for them) and no one answers any of my emails until I finally put up a bad review on a Website (they troll review sites and enter in fake reviews identifiable by the poor English and stupid titles). When they saw my review, they actually posted they would "punish" the employee who processed the order. Nice China, real nice.

Then they refuse to do a refund despite the blaring differences between the product and the website photos. Then after giving them several more links of bad reviews I posted, they offered me back $10, $25, and then eventually a full refund when I lodged a complaint with PayPal. They only offered a refund if I were to close the dispute with PayPal.

Now they've received the wig back, and have only given me $87 of the $107 the extensions cost out of my pocket. They claim it's to cover shipping. However shipping was FREE as part of the buying deal and I had to pay to have it shipped back to China. So honestly they should pay me back the extra 20 they're keeping, plus what it cost to send that piece of trash back. They have now offered me $10 if I remove the bad reviews. Not on your life you psychos!! They are nasty, pirating thieves. Take your business anywhere but here.

Company Response 05/26/2015:

Hello Catherine,
I'm sorry that you had an unpleasant shopping experience on our website. Could you please tell me your order number so that we can contact you to solve your problems as soon as possible?
I'm looking forward to your reply, thanks a lot!

Best regards!
Wigsbuy team

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I Got My Refund Within 24 Hours
StarStarStarStarEmpty StarBy -
Rating: 4/51

I placed an order for a couple of wigs from Wigsbuy. The site actually was popping up every time on my iPad and I decided to have a look. They have lots of lovely wigs on parade and I just clicked away. There were a lot of good reviews on that site too. However, a friend pointed out to me horrid feedbacks from numerous websites and even videos on YouTube on the poor quality of service and products including long delivery time.

I needed the wigs to come in within a week and if it was going to take months, the delivery address would no longer be valid. I quickly canceled the transaction which was within an hour of placing the order. I got my refund almost immediately without hassles which is in contrast to a lot of what I have read here. Maybe I just got lucky or the company is improving.

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Crap Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA -- So I ordered a wig - never arrived. I went to their website and sent them a request for refund. So I see my messages that I sent, but now the link does not work. These people are thieves. They have not refunded my money. Order from them at your peril. Chances are they will rob you, at least Dick Turpin wore a mask when he robbed you.

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ORDERED WIG ABOUT A MONTH AGO HAVE NOT RECEIVE IT
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BROOKSHIRE, TEXAS -- It has been a month. I have not receive my order yet. I was reading other reviews about the company and it's pretty bad.

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Thanks Wigsbuy
StarStarStarStarStarBy -
Rating: 5/51

CHINA, HAWAII -- I have been sick for over a year and losing my hair has been the most depressing issue. I have bought several wigs in search of a match to how my hair used to look and every one of them was a big disappointment until now. This wig looks and feels like my real hair used to, and my confidence have come back. Thanks Wigsbuy!

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Wigsbuy Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 32 ratings and
32 reviews & complaints.
Contact Information:
Wigsbuy
Ruipudasha 5 Floor Building 2 Yard 15 Hongjunying
Beijing, China
86-29-68533057 (ph)
www.shop.wigsbuy.com
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