Beautiful Pics on Their Site but the Final Product Has No Resemblance at All With the One You Ordered!
HONG KONG/CHINA -- Bad Customer Experience
This is concerning Wigsbuy.
End of September I ordered 2 wigs at Wigsbuy's.
I waited over 2 month before the first wig was sent to me. I emailed Customer Device several times and every time I got a message telling me to be patient. Not quite the color and model I expected but it was acceptable.
The second one I finally got on the 21th of December after again a lot of emailing asking why it took so long manufacturing the wig.
(I told them that nowadays one can build a house in about 2 1/2 month)
I opened the package and the wig that was in it had no resemblance at all with the model I ordered and instead of a blond mixture I ordered it looked reddish.
It even was badly cut !
I emailed again with Customer Service Department of Wigsbuy to complain about this matter and asked for a return label to be able to send it back.
I hereby quote the email I did get from Wigsbuy:
We're indeed sorry to hear that you are not pleased with the wig.
And we'll do our best to compensate you if there was something wrong with the wig due to our fault.
Here we need your help to send us CLEAR photos of the wig with the problem you mentioned, such as the wrong size, wrong color and so on.(if it's a color problem, please close the flashlight when taking the pics)
We will investigate such an issue as soon as possible after we receive yours photos and will contact you to solve it.
Again, we apologize for any inconvenience that we have caused to you. Your kind understanding and patience will be greatly appreciated!
Thanks and best regards
Customer Service Department
I did send pictures and included a picture of the model from their site to show them that it had no resemblance at all with the wig I ordered.
This was the answer of Wigsbuy;
Thanks for your concern about your order and sincerely sorry for all the inconvenience we may have caused to you.
We're indeed sorry for your complaint.
But please note that the wig was packed with plastic bag, so the hairstyle could be changed easily during the transportation, we sincerely hope you can make it into the one in the picture on our website.
And as the hair length, I think you could put it on and try. Thank you for your understanding.
Besides, please note the low price of the wig, which can be compared with the same wig sold expensively in your local market, don't you think you have saved a lot but got really nice wig? we sincerely appreciate that you can show us more understanding and kindly keep the wig.
If you have any other questions, please feel free to contact us. We will try our best to help you out as soon as possible, thank you.
Customer Service Department
Wigsbuy advertises with numerous models which all look beautiful and are offering high discounts to make you wish to get one.
However none of the wigs is in stock, as they say, all are manufactured when ordered.
And because the price is low you don't have to aspect to get what you want and you have to do the haircut yourself to make it the one that was on their website!
I don't recommend anybody to buy a wig from Wigsbuy!!!!