Wigsbuy

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1.4 out of 5, based on 19 ratings and
19 reviews & complaints.

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Terrible Product and Refusal to Give Refunds
Posted by on
Rating: 1/51
CHINA -- They have a very nice site and give you many choices of wigs you think you can get. It doesn't matter what style or color you choose, you get a poorly made, haphazard, uneven choppy wig of whatever color they feel like sending. When you try to get resolution, they tell you what a great price you got and how it was made just for your order.

I sent photos comparing what I ordered with what I got. They claimed nothing was wrong with it. The best they would do was refund $10 (I paid $118). Complete refusal to acknowledge the problem. It took a month of back and forth complaints. Luckily I paid with PayPal who said they are very well acquainted with these people and their practices.

It's a great racket.
Throwing something together and charging $118 for it and closing the complaint by refunding $10. I doubt they have ever made a wig that was acceptable. I have never dealt with anyone with such a blatant disregard of business ethics.

There really should be a way of stopping people like this.
I suppose complaining and spreading the word is the best I can do.
     
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This Place Is A Rip Off - Press For Money!!! Sell Mess !!!
Posted by on
Rating: 1/51
BEIJING, CHINA -- I purchase a wig from wigsbuy.com and that wig came missing hair and it looked nothing like the picture. I contact wigs buy to explain to them I want my money back that I was not happy with their merchandise and I do not want this wig. The proceeded to tell me to put hair spray on it and do what I must. I wrote them back and said I was sending this wig back and I want my money. They told me they will refund me $10 and I can keep the hair. I want my $58.00 and I do not want this wig.
     
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The Wig Has a Big Manufacturing Problem and They Said That the Wig Is OK
Posted by on
Rating: 1/51
CHINA -- I bought a wig from Wigsbuy.com and the wig that I received on July 2 th 2013 has an important manufacturing fault at the top of the wig.

I sent them the pictures, but they have the nerve to tell me that the wig was OK. Sorry, for my bad English, I speak French usually. I already sent the wig back to them with Canadian Post and it cost me $25.00 cad.

Please tell me WHAT can I do to get my money back ? I paid $121.99 us... it's a lot of money... I'm not working and I need my money back. And where can I lodge a legal complaint against the WIGSBUY.COM ? We have to stop them!

Thank you for your helping me, I appreciate a lot.
     
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Beautiful Pics on Their Site but the Final Product Has No Resemblance at All With the One You Ordered!
Posted by on
Rating: 1/51
HONG KONG/CHINA -- Bad Customer Experience
This is concerning Wigsbuy.

End of September I ordered 2 wigs at Wigsbuy's.
I waited over 2 month before the first wig was sent to me. I emailed Customer Device several times and every time I got a message telling me to be patient. Not quite the color and model I expected but it was acceptable.
The second one I finally got on the 21th of December after again a lot of emailing asking why it took so long manufacturing the wig.
(I told them that nowadays one can build a house in about 2 1/2 month)

I opened the package and the wig that was in it had no resemblance at all with the model I ordered and instead of a blond mixture I ordered it looked reddish.
It even was badly cut !
I emailed again with Customer Service Department of Wigsbuy to complain about this matter and asked for a return label to be able to send it back.

I hereby quote the email I did get from Wigsbuy:

-quote-
Dear Marian,

We're indeed sorry to hear that you are not pleased with the wig.

And we'll do our best to compensate you if there was something wrong with the wig due to our fault.

Here we need your help to send us CLEAR photos of the wig with the problem you mentioned, such as the wrong size, wrong color and so on.(if it's a color problem, please close the flashlight when taking the pics)

We will investigate such an issue as soon as possible after we receive yours photos and will contact you to solve it.

Again, we apologize for any inconvenience that we have caused to you. Your kind understanding and patience will be greatly appreciated!

Thanks and best regards

Matt

Customer Service Department
Email:service@wigsbuy.com

-unquote-

I did send pictures and included a picture of the model from their site to show them that it had no resemblance at all with the wig I ordered.

This was the answer of Wigsbuy;

-quote-

Dear Marian,

Thanks for your concern about your order and sincerely sorry for all the inconvenience we may have caused to you.

We're indeed sorry for your complaint.

But please note that the wig was packed with plastic bag, so the hairstyle could be changed easily during the transportation, we sincerely hope you can make it into the one in the picture on our website.

And as the hair length, I think you could put it on and try. Thank you for your understanding.

Besides, please note the low price of the wig, which can be compared with the same wig sold expensively in your local market, don't you think you have saved a lot but got really nice wig? we sincerely appreciate that you can show us more understanding and kindly keep the wig.

If you have any other questions, please feel free to contact us. We will try our best to help you out as soon as possible, thank you.

Best regards

Matt

Customer Service Department
Email:service@wigsbuy.com

-unquote-

Conclusion :

Wigsbuy advertises with numerous models which all look beautiful and are offering high discounts to make you wish to get one.
However none of the wigs is in stock, as they say, all are manufactured when ordered.
And because the price is low you don't have to aspect to get what you want and you have to do the haircut yourself to make it the one that was on their website!

Warning:
I don't recommend anybody to buy a wig from Wigsbuy!!!!
     
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Scam Artists
Posted by on
Rating: 1/51
CHINA -- I ordered a real human hair wig for more than $300. The website looked American. I also paid for expedited $20 at the time. After I paid, something didn't seem right to me. I wish I googled before I paid, but I believed all their glowing reviews. I saw all the people that were scammed upon googling. I felt sick to my stomach. I tried to cancel my order immediately. Of course I could not phone them as they had no number to get through to! I emailed them and said I had just ordered but I'm cancelling as soon as possible. This was a few hours later. I waited for a response... I waited... I waited. I was so upset at this point because I knew I just got screwed! Finally 3 days later! I get an email that says we cannot give you your money because we already purchased the materials to put the wig together for you and it's been more than 24 hours.

I wrote back and said I canceled right away, but no one responded until 3 days later. I even time stamped all my emails and sent them proof. They said they will give only $80 back. I said what about the United States expedited charge.....why did I get charged $77 and not $15 for that. It said $15, not $77. They did not respond ever to this day about the charge. I received less than half my money back and I didn't even get a wig.

I hate them. I hope they get closed down.
     
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Wig with Lice.
Posted by on
Rating: 1/51
CHINA, CALIFORNIA -- Tired of my aging and thin hair, so I ordered a wig. What I received did not look like the picture PLUS - there were dead lice in the hair, as well as nit sacks. So disgusting. I emailed them and they told me to style the wig and spray it - that I would love it. They did not acknowledge my complaint about the bugs. I continued to try to explain that I wanted my money back, and sent them pictures of the wig AND the bugs etc. They continued to tell me that I should just get over it and style the wig to my liking. I've contacted Pay Pal and have not received any response from them. I wish I had googled these reviews, as I now see that this is another unethical business in China. I hate China. They poison our pets AND our children - and give us infested wigs. All at the expense of the poor pitiful workers in that excuse for a country!
     
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The Service And Representation Of The Product I Purchased On The Wigsbuy Web Site Was Very Poor
Posted by on
Rating: 1/51
CHINA -- The product value was not certainly $900 worth but more like $50 at best. Clearly misleading and deceptive conduct on many fronts. When I raised the concern I was asked for photos which I sent. The reply was “wear the wig it will look beautiful”. The wig color density and quality looked nothing like the picture. I was not going to wear a wig that I paid $350 for that looked like it was worth $50. All the calls I made to the company for action were ignored . The web site was misleading making customers believe it is an American web site when it’s not . I was also frustrated with poor language skills from the operator . No supervisor was willing to help as I requested. With My last call to them I was informed to seek recourse from PayPal for the transaction. The only way to resolve the problem in the end was by resorting to PayPal to put pressure them. PayPal to their credit did objectively work through the issue and I did get a refund but I had to pay for the freight back to China. Happy to do so to get out of a bad deal.

I would not buy anything from them. Whatever the price of the item on their web site, the product is its worth about 10% of that. Don’t waste your money. Pathetic way of doing business!
     
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What a Rip Off
Posted by on
Rating: 1/51
CHINA? -- I lost $288 the site appeared to be a U.S. site, so I trusted it. I've had bad experiences with buying extensions from out of the country. Come to find out it was actually from China. It looked nothing like the picture the texture was so off and there wasn't much hair at all. I sent them picture and a bad review which doesn't even get submitted to their site, I can't rate it either, they fool people with the 5 star rating, so I can't warn anyone! But anyway they never replied. I'm out $288 and I was tight on cash to begin with, do not buy from this company.
     
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Warning - Do Not Buy Anything From Wigsbuy
Posted by on
Rating: 1/51
The item I received was not the item displayed on the website, the color was way off!! After requesting a return label, I was told to email a pic of the item first. In conclusion I was told by "Leanne" to dye the item to my preferred color..lol. I then reminded Leanne that I would rather return the item. "Leanne" then offered me $10 to keep said item!! I reminded "Leanne" that Wigsbuy represents itself as a reputable company and or appears that Wigsbuy is a fraud, a scam and the site should be removed, including the other companies affiliated with them. I received an email from "Leanne" on 11/21/13 stating the matter will be turned over to his or her supervisor for final decision making. Hmmm.
     
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This Company Is Is Making a Living Taking People's Money
Posted by on
Rating: 1/51
CHINA -- The Wig Buy company over in China is a big joke. We have people buying hair from them and when they get it the hair looks like they took it off a dog with bad hair and they already know that the customers will complain and will want their money back.

They are playing games with everybody, we will get rich off of any one who buy a wigs from us and their is nothing that the good ol' U.S.A can do about it. Why have a consumer revolution they will never do any thing about it?

I had this happen to me. I ordered a wig from Wig Buy and they didn't want to pay me but thank God, Pay Pal was there for me. Someone needs to put a stop to this company. Just read everyone's complaint about Wig Buy and you will see how people are crying out for help from you. But, as I can see why care it did not happen to you or your family.
     
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