Very sad. Lost so much money. :-( I didn't read any review before ordering and done this mistake with 2 wigs. One from Wigsbuy the second I'm going to receive from another Chinese company and very scared now of what I'll get... From Wigsbuy I ordered a human hair wig in a nice blonde. The advertising is still visible but when you click on the wig in the meanwhile it disappeared. They have removed that wig after I ordered it. It was advertised as a high quality wig for more than 200 dollar. It have been 180£ plus DHL wanted 24£.
It arrived with a yellow colour a colour that no human being ever could have and even if you dye your hair I've never seen a dye-accident that looked like this. I don't think it's possible. It was just the colour yellow if you wore it people would guess it's for Halloween or a joke. A yellow smurf or something like that.
The worst thing is the top. On the top it's no high quality but only 1 bundle which is visible. It's not possible to hide it but I try every time I wear it and always press on it which must look strange for others. When there is wind which is the case in Scotland you can't avoid that people see it and you can't fix it in that moment. You need a mirror. And fixing it nea just to make it look not so much that everyone sees it straight away.
Because of the bundle on the top, it looks thick on the top as if you were a unicorn. I have to wear it. So I started to dye the wig where I realized at least it's human hair. The human hair is a great quality as I had to dye so many times that I can't count it anymore.
I first used a light ash blonde with which I tried to remove that terrible yellow. It looked afterwards like a little bit less yellow but the colour was difficult to use and not enough. Then I bought the colour light ash blond again from L'Oréal good quality. Then it became a grey wig. The colour was grey and people were shocked when they saw me. So I bought the colour baby blonde. The grey got less but still was a light grey. So I bought a normal golden blonde.
Then the wig got darker and the grey was nearly completely gone. Now I've bought today a "extra light blonde" from L'Oréal for 8£. Every colour costed 8£. After I used extra light blonde the hair looks like my natural hair colour was. The wig survived all that colouring it lost many hair but it still okay regarding the hair.
It's a real pity that so extreme good hair that is quality human hair is not been used for a high quality wig but for a very strange bundle in the middle of the top. Looking funny but not like hair coming out. It looks like a firework and unicorn. It looks ridiculous but the colour is okay now although I'd like to have a lighter blonde than my natural blonde is. But I won't dye again. I only fixed the most horrible part. From now on I have to leave it for as long as I can use it. It was so expensive.
I've been not offered a full refund so didn't send it back. Sadly I could only achieve a $45 refund for all the colour that I've bought. I asked for at least 100£ as the wig has a fault on the top that I can't fix. But they only offered a little refund less than $20. So I explained again all problems and they increased it to $35. I asked for $65 and now they said I'll get $45. I don't have it yet. I hope we really get that money at least. It's nothing for all the work, time and stress and for all the people who every day see it's only a wig that I'm nervous touching.
I can only advise people especially regarding the colour that you can only buy in a shop. I'm too embarrassed to show myself that's why I ordered online. I accepted that I can't get a refund so I tried with being very kind to achieve the highest refund I only could. That doesn't mean that I'm happy in any way. I'm very sad. It just means I think better getting a little bit from a thief than nothing.
CHINA -- I ordered a wig from them also. When I got it, it was not even close to what I ordered. Went a few rounds with their customer service. They offered to give me back 20 dollars of the 140.00 I had spent dealing with them. I had to buy a digital camera to send them a picture of the thing. I did everything they told me to do, it cost me more money. Even went to a lawyer and they wrote them but nothing happened, and never heard from them again.
I believe they are the same people (but I could be wrong, and if I am, I am heartily sorry). They are currently using the URL addresses as wigsis.com and wigbuys.com now, BUT WAS FORMERLY WIGWAYS.COM, the site looks the same with some of the celebrities' pictures and wording. They also uses a US address, but are actually located in China. Maybe we should contact some of these celebs to notify them that they are being used this way. PEOPLE, BE VERY CAREFUL ABOUT DEALING WITH THESE PEOPLE!!! Be very careful about purchasing anything online. Let the buyer be aware.
I have alopecia & with the xmas do coming up, a work friend helped me look for a wig to buy. Our web search brought us to Wigsbuy.com. I had looked at hundreds of images of different hairstyles and out of all of them, there was only 1 that I liked. I didn't have enough money in my debit account (luckily!) so put the charge of £107 on my credit card. I live in the UK, so tried to order through a UK site.
When the wig finally arrived I took one look at it and was surprised it had made it through customs as it looked like an animal that had died in the post! I saw that it had come from China and would have never have ordered it from there, if I was aware of that fact. Although I still had to pay £22 Tax, for it to be delivered from DHL apparently through the USA.
The wig I ordered was a shoulder length, dark blond bob, with loose wavy highlights and looked really lovely. The reality was far from that. I am Caucasian and when I had hair, it was poker straight. I wouldn't therefore, knowingly order some unsuitable, over curly monstrosity that made me look like an exhumed Shirley Temple type monster. In fact when I put it on (after checking it for lice), after he had stopped laughing, my partner started calling me 'your honour' as he said it looked like a judge's wig! The 'wig' was also bald at the back. A really nice touch I thought as I reached for the prozac, Did I forget to mention it was also a different colour?
I tried to ring the number provided, which was an answer phone that gives you at least 3 seconds to verbally launch into the long list of obvious discrepancies and you then get cut off! I also tried to send an e-mail from the address provided, which really surprisingly never went anywhere.
I have informed my credit card company and should get the payment refunded and at least I have an expensive monstrosity to put on my head for Halloween. But aside that I feel totally violated financially. Please, please do not buy from this company, they are scam artists who do not give a flying fig about you or providing a good service, they just want your money.
I was sent a wig that I had cancelled 15 minutes after reading 100s of bad reviews on this scam company. Heed the reviews and order from American companies. Wigsbuy has a 7 day window to return and also say to email them before returning. I emailed and got no response, so I went ahead & returned via UPS after waiting 6 days.
I then sent a strongly worded email regarding my return after getting no response & 17 days after I returned it, they responded. They said since I didn't notify them of return, I would get no refund. I said that I did email them, waited for a response & when I didn't get one, I returned. If I'd waited past the 7 days, they'd tell me I missed the time frame & would get no refund. Screwed either way.
After going round and round, they are offering me $20. I reported them to credit card companies and fraud departments. Do not order wigs, clothes, purses, etc. from any overseas sites as 90% are bogus like this one. Hard lesson learned. Any positive reviews are made by company employees... you can tell. There may be a very few real positive reviews out there floating around, but thousands report Wigsbuy as SCAMMERS and there are thousands of unresolved return cases out there. Buyer beware. Buy from US companies. Wish me luck.
I myself did read reviews but all say best wigs ever. Now I see they aren't real post. I spent $140 on 3 wigs. Didn't realize they were coming from China. Got them and they just wasn't like the pics. They really look cheap. After several emails they finally sent me a return address but was asking for all this extra stuff to do when sending them back. I refused $50 dollars and 10% off my next order with them. But I'm going to see if I can complain on the BBB site. I never wore them and took pictures that they weren't altered in anyway. I paid to have them returned although they kept talking about shipping etc.
I purchased a wig from Wigsbuy.com last month. I wanted the color combination shown on the model but it was not listed as a color choice to choose from. So I wrote a message in my order form clearly stating the color combination I wanted. When the wig arrived, and that took almost a month, it was the wrong color. After several unsuccessful attempts, I was finally able to contact someone in their returns department. I paid $212 for this wig. They tried to give me $75! I refused this and after several messages back and forth, the best they would do is $144. I had to return the wig, which cost me $25, and lose $68.
When I asked them if they could just send me the wig in the color combination they advertised, she said they don't even have that wig available! How can a company advertise something they don't have and then penalize me for trying to purchase it? I have never taken the time to write a complaint about anything I've purchased-and I shop online a lot. Frankly, I don't have the time. But I feel the need to warn potential buyers about this company. Please do not purchase from them and expect fair treatment if you wish to return an item.
We spent approximately $213 on a wig from Wigsbuy. This wig was for my 22-year old daughter with cancer and is presently taking chemo. We received the wig and in our opinion, it wasn't even close to what was advertised! Not even the color. My daughter contacted them requesting a return/refund before the 7-day time limit they impose, and they responded by saying: "Please take a picture of the wig with it on, and send it to us. My daughter did as instructed. They then told her to have it style and use hair spray.
At this point she refused. Looking at their refund policies they state that if the wig has been worn, styled, or sprayed with hair spray they will not accept returns!!! They instructed her do those things that would disqualify her!! The return policy says that we would pay for the return and after they receive the wig they would CONSIDER GIVING THE CUSTOMER A REFUND!!
Notice the word "consider"? And they would only refund up to 60% of what the buyer paid! Really?? My daughter has cancer and does NOT need the stress of this deceptive company. PLEASE HELP SUPPORT MY DAUGHTERS FIGHT AGAINST CANCER, BY NOT BUYING FROM THIS COMPANY. Thank you.
I have no idea why people are complaining so much about Wigsbuy. Honestly, they are not that bad. Even they are very good with their products. Yes, their customer service is not that much good which they should improve but it wasn't very hard for me though and it is my first experience with Wigsbuy. Their quality is best at the moment. Obviously, people have different opinions but my experience with Wigsbuy was really good and I'm going use their service for a long time. I wanted to rate 5/5 if it wasn't about the customer service. But I love their products.
OUT OF COUNTRY -- I placed an order from Wigsbuy requesting a certain color. I am now told to take the wig to a beautician to obtain the color I require. This is service I did not expect as there was nothing on the site that said no returns for this particular item. Had this been the case I would have never bought it. I'm only offered a 15% discount for a $115+ item. I have reported these people to PayPal. Don't take a chance on these people.