CHINA -- They have a very nice site and give you many choices of wigs you think you can get. It doesn't matter what style or color you choose, you get a poorly made, haphazard, uneven choppy wig of whatever color they feel like sending. When you try to get resolution, they tell you what a great price you got and how it was made just for your order.
I sent photos comparing what I ordered with what I got. They claimed nothing was wrong with it. The best they would do was refund $10 (I paid $118). Complete refusal to acknowledge the problem. It took a month of back and forth complaints. Luckily I paid with PayPal who said they are very well acquainted with these people and their practices.
It's a great racket.
Throwing something together and charging $118 for it and closing the complaint by refunding $10. I doubt they have ever made a wig that was acceptable. I have never dealt with anyone with such a blatant disregard of business ethics.
There really should be a way of stopping people like this.
I suppose complaining and spreading the word is the best I can do.
BEIJING, CHINA -- I purchase a wig from wigsbuy.com and that wig came missing hair and it looked nothing like the picture. I contact wigs buy to explain to them I want my money back that I was not happy with their merchandise and I do not want this wig. The proceeded to tell me to put hair spray on it and do what I must. I wrote them back and said I was sending this wig back and I want my money. They told me they will refund me $10 and I can keep the hair. I want my $58.00 and I do not want this wig.
CHINA -- I bought a wig from Wigsbuy.com and the wig that I received on July 2 th 2013 has an important manufacturing fault at the top of the wig.
I sent them the pictures, but they have the nerve to tell me that the wig was OK. Sorry, for my bad English, I speak French usually. I already sent the wig back to them with Canadian Post and it cost me $25.00 cad.
Please tell me WHAT can I do to get my money back ? I paid $121.99 us... it's a lot of money... I'm not working and I need my money back. And where can I lodge a legal complaint against the WIGSBUY.COM ? We have to stop them!
Thank you for your helping me, I appreciate a lot.
I bought a wig from the company and once received, it did not resemble that which I thought I was purchasing. I emailed the company and they requested that I email them a picture. I emailed them three pictures, one with the advertisement and the picture of the wig I received next to each other; which was a clear example of the differences.
The company replied and told me to take some hair spray and fix the wig to make it beautiful. They basically refused to provide address so I can send back the wig for a full refund or an exchange for the right styled wig.
HONG KONG/CHINA -- Bad Customer Experience
This is concerning Wigsbuy.
End of September I ordered 2 wigs at Wigsbuy's.
I waited over 2 month before the first wig was sent to me. I emailed Customer Device several times and every time I got a message telling me to be patient. Not quite the color and model I expected but it was acceptable.
The second one I finally got on the 21th of December after again a lot of emailing asking why it took so long manufacturing the wig.
(I told them that nowadays one can build a house in about 2 1/2 month)
I opened the package and the wig that was in it had no resemblance at all with the model I ordered and instead of a blond mixture I ordered it looked reddish.
It even was badly cut !
I emailed again with Customer Service Department of Wigsbuy to complain about this matter and asked for a return label to be able to send it back.
I hereby quote the email I did get from Wigsbuy:
We're indeed sorry to hear that you are not pleased with the wig.
And we'll do our best to compensate you if there was something wrong with the wig due to our fault.
Here we need your help to send us CLEAR photos of the wig with the problem you mentioned, such as the wrong size, wrong color and so on.(if it's a color problem, please close the flashlight when taking the pics)
We will investigate such an issue as soon as possible after we receive yours photos and will contact you to solve it.
Again, we apologize for any inconvenience that we have caused to you. Your kind understanding and patience will be greatly appreciated!
Thanks and best regards
Customer Service Department
I did send pictures and included a picture of the model from their site to show them that it had no resemblance at all with the wig I ordered.
This was the answer of Wigsbuy;
Thanks for your concern about your order and sincerely sorry for all the inconvenience we may have caused to you.
We're indeed sorry for your complaint.
But please note that the wig was packed with plastic bag, so the hairstyle could be changed easily during the transportation, we sincerely hope you can make it into the one in the picture on our website.
And as the hair length, I think you could put it on and try. Thank you for your understanding.
Besides, please note the low price of the wig, which can be compared with the same wig sold expensively in your local market, don't you think you have saved a lot but got really nice wig? we sincerely appreciate that you can show us more understanding and kindly keep the wig.
If you have any other questions, please feel free to contact us. We will try our best to help you out as soon as possible, thank you.
Customer Service Department
Wigsbuy advertises with numerous models which all look beautiful and are offering high discounts to make you wish to get one.
However none of the wigs is in stock, as they say, all are manufactured when ordered.
And because the price is low you don't have to aspect to get what you want and you have to do the haircut yourself to make it the one that was on their website!
I don't recommend anybody to buy a wig from Wigsbuy!!!!
CHINA -- The Wig Buy company over in China is a big joke. We have people buying hair from them and when they get it the hair looks like they took it off a dog with bad hair and they already know that the customers will complain and will want their money back.
They are playing games with everybody, we will get rich off of any one who buy a wigs from us and their is nothing that the good ol' U.S.A can do about it. Why have a consumer revolution they will never do any thing about it?
I had this happen to me. I ordered a wig from Wig Buy and they didn't want to pay me but thank God, Pay Pal was there for me. Someone needs to put a stop to this company. Just read everyone's complaint about Wig Buy and you will see how people are crying out for help from you. But, as I can see why care it did not happen to you or your family.
I am a pastor's wife from Kokomo, Indiana (USA). 7 years ago, I was diagnosed with cancer & had chemotherapy. Due to the harshness of the treatment, I have to wear wigs to this day. I saw the wigs buy site & was very impressed with styles & price. So I ordered 2 beautiful styles at 2 different prices, which cost me over $200.00. More than what I normally pay. When I received the wigs, they are both identical, but do not look like either of the wigs I ordered. Now I am unable to reach anyone for help. This company needs to be stopped. They are taking money by scamming people.
CHINA -- I ordered a real human hair wig for more than $300. The website looked American. I also paid for expedited $20 at the time. After I paid, something didn't seem right to me. I wish I googled before I paid, but I believed all their glowing reviews. I saw all the people that were scammed upon googling. I felt sick to my stomach. I tried to cancel my order immediately. Of course I could not phone them as they had no number to get through to! I emailed them and said I had just ordered but I'm cancelling as soon as possible. This was a few hours later. I waited for a response... I waited... I waited. I was so upset at this point because I knew I just got screwed! Finally 3 days later! I get an email that says we cannot give you your money because we already purchased the materials to put the wig together for you and it's been more than 24 hours.
I wrote back and said I canceled right away, but no one responded until 3 days later. I even time stamped all my emails and sent them proof. They said they will give only $80 back. I said what about the United States expedited charge.....why did I get charged $77 and not $15 for that. It said $15, not $77. They did not respond ever to this day about the charge. I received less than half my money back and I didn't even get a wig.
I hate them. I hope they get closed down.
CHINA -- Do not buy from this company. Somehow, we have to get this out to the poor saps like me that fell for the great wig pictures!!! My wig looked nothing like what I ordered, it did not even have enough hair on it to cover the netting. The color was ugly, it was so poorly made I could not even believe it. Then read their return, ha…nobody returns your call, no way to get ahold of them before you supposedly return item within 7 days, with box unopened!!!
How are you supposed to see what is in the box if you don't open it? Let alone try on the wig which I now probably have brought head lice into the house!
Anyway, the greatest thing since sliced bread is PayPal, safe and deals with this crap for you…..so here I sit with an ugly wig, and PayPal will give them 10 days to deal with giving me back my $165 and if they don't reply within 10 days to PayPall, PayPal will refund me and take it out of their acct. Yippee, do nothing on line without PayPal, that is your safety net people….I hate china, never again.!!!!!!
BURLINGTON, MASSACHUSETTS -- After reading all those complaints about buying and returning a wig from WigsBuy.com, it seems like all of the experiences described by previous customers is what I went through.
I ordered a wig, which said natural hair and oh boy, it was far from it. the color was so wrong I can't even begin to describe the color. I paid $140. and that should have been a signal that its just too inexpensive to be real hair. So, when I tried to return it I was told to take a picture and when I did, like everyone else's scenario, I was told that there is nothing wrong. After a month of back and forth, I finally contacted PayPal. They told me what to do and assured me that I will receive my full payment back. They were wonderful and I received an email from WigsBuy and they offered me $30 refund, which I refused. Then another email came in and they offered $50.00, This back and forth bargaining went on for over 10+ emails but I was adamant not to accept anything less than what I was promised by PayPal. So, as the emails kept on coming with low offers, I noticed that PayPal already refunded me the money.
A lesson learned, when its too good to be true, it probably is. $140 for real hair wig is something you would never be able to purchase from a legitimate American Company.
SO, never, ever, purchase anything from China. This is my second time (purchased a piece of clothing once) and experienced the very similar situation.