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Caused me to lose $400 worth of meat in deep freeze, about spent the night
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BIRMINGHAM, ALABAMA -- Window World was supposed to be at my house between 12 and 2. I had a doctor appointment that day at 1:30 and rescheduled it for 9 so that I would be home. They call around noon and tell us that they are finishing up another job and that it will be more like 4-4:30. I wasn't even offered the option to reschedule! They show up right at 4:30 and get straight to work. They were to install 10 window. They finished the job up and left at 11pm! They didn't screw in the kitchen window AT ALL and we were shorted a screen. They totally disrupted my dinner and bedtime routine of my 2 and 4 year olds.

A few days later, I go out to our covered porch to a horrendous smell - like something had died! Come to find out, while installing a window one of the guys knocked the plug partially out of the outlet to our deep freeze. (We live in Alabama and this week the temps were in the high 90's with unreal humidity). I lost $400 worth of meat and peas and had to clean the deep freeze out with bleach! I emailed WW, no reply. I sent them a message on Facebook. A few hours later, Larry called. He told me he was sorry for what happened and that "it would be taken care of along with compensation for the clean up".

I waited a week, no check. I Facebook'd again. They were sending the check. I received a check for $150... $150 for $400 worth of meat and clean up??? I sent them another message on Facebook. Larry just called me and proceeded to tell me that $150 was the best that he could do. I reminded him of what he said about "taking care of it" and he said that he did not specify a dollar amount. I'm sorry, but when I give them a dollar amount in damages and his reply is "It will be taken care of", that tells me that he will cover the cost of damage! I was furious and told him that WW did not mind taking my $5000 and I could not believe this is how he is handling this.

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Salesman Sold Wrong Window
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AGUSTA, GEORGIA -- Salesman comes out, measures and says we have your window, 500.00 so I give him the check, 100 was for permits as stated on form. 8 weeks later installers inform me that they have the wrong window. BM from Augusta tells them that's the window he signed for. I asked to see the permit. I was told by the Office Business MGR, it's not mine to see. Permits are to be posted by law on building where work is being preformed. This nut job tried to make up stuff as she went telling me it was my fault because I signed for the wrong window, but not the salesman that filled out the paperwork.

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Shoddy Work, Not Worth the Hassle
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

TOWANDA, PENNSYLVANIA -- I had them install windows and siding. They apparently don't take pride in their work as it was fairly shoddy to say the least. I could have done just as good a job, and I'm no contractor by any means. They had to come back a few times. I should have them come back and fix their work right now, but I'm tired of the headache associated with dealing with anyone associated with Window World.

They will waste a lot of your time. They would make an appointment to come fix something, then never show nor call. I even had the owner of our local Window World make me an appointment and his contractors never showed or even called. Their work isn't worth the hassle they will put you through.

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Windows Falling Apart, Does Not Honor Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, ARIZONA -- Unfortunately, Window World does not honor their warranty on their windows. I am the second owner of the house and noticed that the windows were falling apart. The vinyl was warped and when it would rain, the water would come inside. I called Window World and they said that since I did not transfer the warranty one month after purchasing the home, this voids the warranty on the windows. Their windows do not hold up in the Tucson heat.

I mentioned that I am in the market for additional windows but they were not interested. Although they saved money on the windows that failed by not honoring the warranty, they will not obtain future business from me. I was disappointed in their lack of service.

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Horrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOLLY HILL, FLORIDA -- Our horrible experience with Window World. #Windowworld. This is a review I'm about to post. Mind you we had 13 windows installed. NOT CHEAP!!! A very unprofessional job. The installation good but the cleanup was a joke. The installers arrived 3 hours late. They did not place dropcloths down. Since just about every window broke coming out I spend 3 days trying to pick up broken glass from my landscape rocks and shop vac the carport and driveway.
Glass was tracked into the house which is carpeted so lots of vacuuming there too.

I did speak to the installation manager and he gave me a $50 credit. At this time I hadn't mention that two of the workers were on speaker phone the entire time they were here, which is in itself very unprofessional, especially given that they were on the customer's site. Now we are having issues getting the inspections done. Since the installers were late but the inspector was on time he could not do the "framing inspection". Window World kept telled me they scheduled our "final inspection" for this past Tuesday but it wasn't. They then told me it would be scheduled for this Thursday but it wasn't.

I called to tell them that we weren't scheduled. They looked into the matter and they found out they missed the framing inspection. This time when I spoke to the installation manager he said they're working on it. I told him that there was no way we could recommend Window World to anyone. He said "I'm sorry you feel that way". I asked him "how else could I feel?" In all honesty I could never recommend Window World.

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Stay Clear of Boise Window World, Huge Investment... Unprofessional, Not What They Demo You
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOISE, IDAHO -- Stay clear. Large investment. Go local where they care about their reputation. Appointment for 7am installers showed up at noon hungover. Then pulled out coolers and lawn chairs. Tore down our fence and let dogs out when we had a gate on the other side we told them they could use. Cut huge chunks of our finish wood out filling up to 1 inch of silicone to fill. Dirt in everything. They did not cover anything in our house when sawing.

New owner of the business would not work with it and even threatened my life saying he would bury me 6 feet under. This is after already giving him thousands. Still missing the screen to my porch and new screens for the 3 warped that were installed. We work too hard for our money... stay clear!

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Poor Customer Service, Poor Service, and Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- It took them about 5-6 hours to complete installation. Once I saw the work, we realized that hasn't sealed the windows and we could literally see outside through the huge gap they left. None of the screens close. The holes have let tons of flies into our house. The windows don't even open all the way. Please, save your money and go with someone else.

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Failure to Make Repair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Over a year ago I contacted Window World to repair a torn screen. I live in Bunkie, LA. They told me they would not come just for that and that if they happened to be in this area, they would repair the screen. I never heard from them again. They have very poor customer service.

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Poor Customer Service, Poor Service, and Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- It took them about 5-6 hours to complete installation. Once I saw the work, we realized that hasn't sealed the windows and we could literally see outside through the huge gap they left. None of the screens close. The holes have let tons of flies into our house. The windows don't even open all the way. Please, save your money and go with someone else.

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Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- I had used Window World for a house I owned in 2009 with great results. I recently sold that house and moved into a new one (early 2016) that needed new windows and went with Window World since I had a nice experience with them previously. Ugh, big mistake. The actual windows themselves are fine, but the service was so horrible it would have been comical if I didn't have to deal with the results and the continual follow-up in an attempt to fix my issues.

First off, the salesperson made a mistake on the order and I ended up with only one privacy frosted window when I actually ordered two privacy frosted windows. I tried to remedy this issue, but really I didn't want them to remove the clear window and install a frosted window because they had caused property damage with other windows and I didn't want to risk more damage. Also, the company refused to acknowledge the mistake, they explained to me how I had "changed my mind" or maybe my husband changed the order (I'm not married, I was the only one dealing with the company, and my name was the only name on the documents).

I also didn't want to wait another 7 weeks to have a new window manufactured and invite not so great characters into my home for yet another uncomfortable installation. There were two guys that came to remove/install the windows, one guy was okay but missing most of the day because he was at home improvement stores looking for tiles to replace the ones that were broken when removing my old patio door to install the new one. The other guy was swearing and yelling and just generally making comments about how unhappy he was about doing this work - how uncomfortable and potentially dangerous!

When I brought this up to manager he said that he knows the guys on my job and they never use that kind of language, but he's not saying he doesn't believe me. Sure. I'm not even sure they know who they send out on the jobs anyway because my form had whiteout over the installer's name with a name written over it, but that name wasn't the name of either of the guys that were there!

As soon as they had left after the installation I knew I would need to call someone to come back because the caulking was done in a rush and had huge gaps that should have been filled. I didn't feel comfortable bringing it up at the time because the one guy seemed so angry and potentially dangerous. When I called and asked for someone different to be sent out to re-do the caulking (and air my other complaints), they did not seem to think any of my issues were valid, did not provide me with solutions, and they sent the same guy from the installation.

Even the second time around the guy still missed spots in the caulking and was in an incredible hurry. It's hard to get anything done when the company just doesn't want to acknowledge any issues. Hopefully I don't have to use the lifetime warranty for any reason, I can only imagine the fight I'd have to go through to get warranty service.

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Window World Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 63 ratings and
83 reviews & complaints.
Contact Information:
Window World
118 Shaver Street
N. Wilkesboro, NC 28659
1-800-639-8946 (ph)
www.windowworld.com
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