TALLAHASSEE, FLORIDA -- I contracted with Window World of Tallahassee to replace 14 windows and a door in our newly purchased home. Initially I was satisfied with the timeframe and quality of the job. I still believe the actual windows are a quality product. A period of time later when replacing the siding on our home extensive rot was discovered around virtually all of the windows that has either A) started since the completion of the job or B) was noticed but ignored/covered up with extensive wood putty and caulk to make it LOOK like a quality job.
Window World of Tallahassee refuses to accept any sort of responsibility for the rotting wood (even though it was understood in the contract that any rotting wood found would be repaired or replaced during installation at an additional cost to me). I am now having to remove the windows, replace all of the rotten wood and reinstall all of the windows at a cost of thousands of dollars to me.
Don't be fooled by their pricing. If you have to re-do the job in the near future because of their shotty workmanship it will cost you much, much more than getting a quality job done the first time. I have reported to the BBB and am writing negative reviews, but Window World doesn't seem to care. They got my money... They're done!
VOLUSIA, FLORIDA -- We ordered a replacement window on 2/25/2015 and paid over the phone with a credit card and was told by Harold that the window would take 2 to 2 1/2 weeks. When we called a week in for a receipt for payment and wanted to confirm payment and order received invoice. Called the next week to see if it was on the truck and was told they were checking. No luck and no phone call back. Now almost three weeks in and we are being handed around on phone from Melissa to heather to dawn to Harold and find out the window was never ordered and that they would gladly cancel order because they would not make any money on one window.
Wow. I mean wow. What kind of business is that? They also said reason it was not ordered was they were remodeling and the order was pushed to the side. They have many excuses and many lies. We are getting ready to remodel a house with 21 windows and to sliding doors. I guess they will not be the company we will call for those windows.
EDISON, NEW JERSEY -- We had 11 windows and 1 patio door replaced last year by Window World of Edison, NJ. They were quick, efficient and clean. I was impressed with their work. This week I received an unsolicited follow up call with regard to our satisfaction. I appreciate their interest. Having just gone though a very unsatisfactory kitchen remodeling project it's encouraging to see a company stand by their work.
In speaking with the Window World representative I mentioned that the door handle on the patio door had loosened up. We arranged a mutually agreeable time for an installer to look into the issue. The installer arrived within the appointment timeframe and quickly resolve the issue. Any company can provide sales, it's the install and servicing which is important. Thanks!
FORT WORTH, TEXAS -- Window World expects customers to wait around at Window World's convenience for installation. Customer is stuck after putting half down. Require the customer to be home all day and say they will call with a estimate of time but do not keep their promise. Would not order again. What business model requires the customer to just hang out all day with no reference of time? Finally called the corporate office and had to wait on a call. Was finally called by installers on job site using his cell phone with a bad signal saying 5 hours later. I had requested a morning install. Very bad experience all around.
RI, RHODE ISLAND -- About 2 months ago I hired Window World to come in and install windows in my living room and in my kitchen. They were at my home for six hours and they told me that the job is going to take to 2-3. I had to miss work as a result of the misquoted time. I was told that the representative who I spoke to was poorly trained and should not have told me that time. The installers were very unprofessional and sloppy and the windows installed as a result need to be redone because the job was so poorly done. They also left a tremendous mess in my house and in my yard.
I had to deal with management to try to get the situation rectified and for two months now I've been trying to get this done and it's been one thing after another. They were scheduled to come at 9 o'clock today and now I just got a call saying that they sent their installer out to another job first and then he will get to my house. So I've rearranged my schedule several times to accommodate.
The bottom line is they don't care about the customer and they do sloppy work because my windows are still in need of being repaired and I haven't been able to put my blinds up for 2 months or have any privacy until this job is done. And they don't communicate well at all with their customers. Very unsatisfied and would not recommend them.
HOUSTON, TEXAS -- First like many, estimate was bait and switch. If you are attempting to save money... you get what you pay for with Window World. Four Grand, 20 calls, one year later and still waiting on a refund for an "odd" (their term) - hexagonal shaped window. The installer measured the window more times than I can recall, and ordered FIVE different windows at FIVE different times and still couldn't get it right. Management has done everything to avoid me and to send someone to repair masonry that was loosened and damaged by the pushing and forcing of the FIVE different windows that were ordered.
One of the windows installed is defective and water seeps in slowly when it rains hard. Imagine how much air is escaping! So customer service "ordered a replacement four months ago. I have come to the realization I will never receive it. SAVE YOURSELF FROM THE ANGUISH THIS COMPANY WILL BRING. THEY ARE A FRAUD. Shame on Window World, shame!!
CHESAPEAKE, VIRGINIA -- After consulting a different company and getting a $26K estimate on 21 windows, we called Window World. The salesperson was superb, explaining the product before showing us the cost: $8,400...less than 1/3 of the price of an Anderson window. We were told it would be 4-6 weeks before the windows were ready. Only 3 weeks later, however, we got the call that the windows were ready. WW sent a team of 6 friendly guys out to the house. They had all the old aluminum windows out and the new vinyl windows installed in 1 hour...then they spent 2 hours on the trim, finish and cleanup.
When they left, I was amazed. Great looking windows, a clean house with NO debris, and no damage to my window sills or walls. Other people may have had bad experiences, but in Hampton Roads, VA, Window World rocks. I would strongly recommend them to ANYBODY.
OCALA, FLORIDA -- I contracted with this dealership in mid-January 2015 expecting to have all of the windows in my home installed within 6-8 weeks. Initially WW Office Personnel alerted me that there was a problem with Permitting in our County due to a new law regarding a final inspection on our in-ground pool. (What? It was built in 1987 and the work we had done requiring permitting since then never mentioned an "open issue" on a final inspection. Besides which we took a back-hoe to the danged pool years ago and had other permit-required work done over the years.) I had to work with County Codes to correct the issue.
Fortunately although it took almost two weeks to correct and get scheduled for installation, the next step would be beautiful new windows. On the day of installation, two young men arrived ready to work... They completed our entire house in a single day, worked without taking their lunch breaks and were totally professional and helpful in every way. They didn't seem to mind us asking questions, however, we did try to stay out of their way. On the evening of the installation there was a major storm headed our way and they did not want to chance the outside caulking to be washed away before it could dry sufficiently.
After the storm, they drove back 1 1/2 hours the next day to complete the outside caulking. Both of the installers are young men under age thirty and both had tremendous work ethics. I would absolutely recommend them and this company to anyone choosing to replace their windows. The cost was a bit more than some of the big-box stores but the hurricane rating, the guarantee and the professionalism involved, absolutely justifies the little extra we paid.
CHANTILLY, VIRGINIA -- I hired Window World to do a complete replacement of the exterior of my 3000 sq foot home (roof, siding, gutters). Sales negotiations went well and our sales representative was always responsive. However installation and project management were terrible. The installation crew was unprofessional, had little knowledge of the product being installed and even attempted to fabricate makeshift materials when they ran out of supplies.
The roofing crew showed up on site without an air compressor and had to borrow my unit for a day. On another day the siding guys did not have a saw and again asked to borrow my tools to complete their work. Several days the workers were on site without a work truck containing necessary tools. Countless calls were made to Window World DC to have a representative come out and oversee their subcontractors. It wasn't until the project was nearly complete that the installation manager stopped by the site. At that point the job had been overdue by almost a full week and most of the work was complete.
A daily mess was left and at one point the workers even used my grill cover as a tarp to cover the air conditioning unit. 6 months after the installation I am still finding problems and have had Window World DC cancel on me twice the day before they were due after committing to the date to complete the repairs. While in my attic I noticed that the professional roofers had roofed over a 4" hole in the plywood and the siding team had placed siding over missing sheathing on the gables on the house. House wrap and step flashing were visible from inside the attic.
The attractive price was not worth the horrible experience that I have had. Here is a quote from the latest email with Window World DC on rescheduling. Apparently if they do the work for you ensure that it will be done by ** as he is the only worker available to do quality work.
From Install Manager **: "We as a company want/need ** to be the one to do the repairs at your house since he knows exactly what is needed to be done and to make sure the quality of work is top notch. I could get another crew, but we would not trust that everything would come to meet your/our standards."
All issues from the original installation were finally corrected though it took several months to complete.
I hired window world to do a complete replacement of the exterior of my 3000sq foot home (roof, siding, gutters). Sales negotiations went well and our sales rep was always responsive. However installation and project management were terrible. The installation crew was unprofessional, had little knowledge of the product being installed and even attempted to fabricate makeshift materials when they ran out of supplies.
The roofing crew showed up on site without an air compressor and had to borrow my unit for a day. On another day the siding guys did not have a saw and again asked to borrow my tools to complete their work. Several days the workers were on site without a work truck containing necessary tools. Countless calls were made to window world DC to have a representative come out and oversee their subcontractors. It wasn't until the project was nearly complete that the installation manager stopped by the site. At that point the job had been overdue by almost a full week and most of the work was complete. There are too many details to list everything that went wrong.