KINGSPORT, TENNESSEE -- Bought a house for my mother four years ago. Its board batten no room to insulate in the walls. And had old leaky windows. We needed to stop the air from escaping thru the old windows fast. Window World was not quite 189.00 but we had to have them remove storm windows and install white metal trim windows. Came in under 300.00 per window. The install of six windows took nearly six hours, which told me that they were taking their time and doing a good job. The guy who was assisting the install was the stepson of the owner of this particular Window World. They did a very neat job cleaned up the house when they were done and caulked inside and out.
So far there is no failure of any kind to the windows and mom's little house heats up so much better now. With new windows and a blanket of blow in insulation in the attic. Windows are great. Install was done with care. So far I have to give the a big thumbs up in our area, where most window dealers wanted 600.00 per window in her little house. I could see spending that if you had a new airtight insulated house. But for our application we really needed just to stop the air infiltration in her place and the product they sold us did just that.
If you're in the Kingsport TN area I would highly recommend you use them. I just bought a home in gate city VA, built in 1930. Was over there the other day and even with the storm windows shut up, I used my vape pen to blow vape around the windows inside and could immediately see the smoke get sucked into the void between the storm window... I am definitely going to call Window World to do the work on this house as I need 31 windows. This is an old historic house and also has no insulation... New windows will keep the heat inside and assist in lowing your heating costs.
We tried everyone had them come out and the lowest we got before calling Window World was nearly 500.00 per window and was simply not doable. Our windows came in a little under 300.00 each and work great. I'm sorry everyone else had such a bad experience and did not get the quality of work that we did. I guess it's just the subcontractors, of which you cannot predict. Even with Lowe's they use subcontractors so there is always a chance you're going to get ** work even with a more expensive window. (sigh).
LADSON, SOUTH CAROLINA -- I ordered new windows 10 months ago and initial installation is still not complete. After 2 days of installing 10 windows, we discovered numerous problems with the windows: several windows would not close completely & lock; there was a nail protruding upward from the bottom of a frame for no reason; many of the window sashes had internal defects & had to be replaced; a locking mechanism wouldn't work; a screen had holes in it & the frame was bent with paint scraped off; screen was wrong size; long gaps of caulk was missing on most of the windows.
Window World employees would come to fix something & not have the right part or it wouldn't fit. The office staff schedules appointments but the workers show up hours afterward and you don't get a call. They have measured 6 times for a screen and I'm still waiting on one that will fit. Poor customer service and very unprofessional. Their windows were the cheapest so it's like what they say "you get what you pay for" with Window World.
AGUSTA, GEORGIA -- Salesman comes out, measures and says we have your window, 500.00 so I give him the check, 100 was for permits as stated on form. 8 weeks later installers inform me that they have the wrong window. BM from Augusta tells them that's the window he signed for. I asked to see the permit. I was told by the Office Business MGR, it's not mine to see. Permits are to be posted by law on building where work is being preformed. This nut job tried to make up stuff as she went telling me it was my fault because I signed for the wrong window, but not the salesman that filled out the paperwork.
TOWANDA, PENNSYLVANIA -- I had them install windows and siding. They apparently don't take pride in their work as it was fairly shoddy to say the least. I could have done just as good a job, and I'm no contractor by any means. They had to come back a few times. I should have them come back and fix their work right now, but I'm tired of the headache associated with dealing with anyone associated with Window World.
They will waste a lot of your time. They would make an appointment to come fix something, then never show nor call. I even had the owner of our local Window World make me an appointment and his contractors never showed or even called. Their work isn't worth the hassle they will put you through.
TUCSON, ARIZONA -- Unfortunately, Window World does not honor their warranty on their windows. I am the second owner of the house and noticed that the windows were falling apart. The vinyl was warped and when it would rain, the water would come inside. I called Window World and they said that since I did not transfer the warranty one month after purchasing the home, this voids the warranty on the windows. Their windows do not hold up in the Tucson heat.
I mentioned that I am in the market for additional windows but they were not interested. Although they saved money on the windows that failed by not honoring the warranty, they will not obtain future business from me. I was disappointed in their lack of service.
PHOENIX, ARIZONA -- I had used Window World for a house I owned in 2009 with great results. I recently sold that house and moved into a new one (early 2016) that needed new windows and went with Window World since I had a nice experience with them previously. Ugh, big mistake. The actual windows themselves are fine, but the service was so horrible it would have been comical if I didn't have to deal with the results and the continual follow-up in an attempt to fix my issues.
First off, the salesperson made a mistake on the order and I ended up with only one privacy frosted window when I actually ordered two privacy frosted windows. I tried to remedy this issue, but really I didn't want them to remove the clear window and install a frosted window because they had caused property damage with other windows and I didn't want to risk more damage. Also, the company refused to acknowledge the mistake, they explained to me how I had "changed my mind" or maybe my husband changed the order (I'm not married, I was the only one dealing with the company, and my name was the only name on the documents).
I also didn't want to wait another 7 weeks to have a new window manufactured and invite not so great characters into my home for yet another uncomfortable installation. There were two guys that came to remove/install the windows, one guy was okay but missing most of the day because he was at home improvement stores looking for tiles to replace the ones that were broken when removing my old patio door to install the new one. The other guy was swearing and yelling and just generally making comments about how unhappy he was about doing this work - how uncomfortable and potentially dangerous!
When I brought this up to manager he said that he knows the guys on my job and they never use that kind of language, but he's not saying he doesn't believe me. Sure. I'm not even sure they know who they send out on the jobs anyway because my form had whiteout over the installer's name with a name written over it, but that name wasn't the name of either of the guys that were there!
As soon as they had left after the installation I knew I would need to call someone to come back because the caulking was done in a rush and had huge gaps that should have been filled. I didn't feel comfortable bringing it up at the time because the one guy seemed so angry and potentially dangerous. When I called and asked for someone different to be sent out to re-do the caulking (and air my other complaints), they did not seem to think any of my issues were valid, did not provide me with solutions, and they sent the same guy from the installation.
Even the second time around the guy still missed spots in the caulking and was in an incredible hurry. It's hard to get anything done when the company just doesn't want to acknowledge any issues. Hopefully I don't have to use the lifetime warranty for any reason, I can only imagine the fight I'd have to go through to get warranty service.
RICHMOND, VIRGINIA -- When I first contacted Window World I set up an appt for the salesman to come out. Well I found out he didn't order all of my windows and ordered the door wrong 3 times and lied on my credit application. Well after months of waiting they came to install my windows and door. Door did not fit. As the crew was working on my windows they broke all of the glass out of the existing windows. Did not clean up any of the glass out of the floors nor did they clean the outside. I called them on this and the girl in the office all she could say was, "I'm well not sorry enough."
Both of my kids ended up getting glass pieces in their feet even after I cleaned up and thought I had gotten it all. I have small dogs as well and they stepped on the broken glass outside. I have had flat tires and so have my parents just from coming in my driveway where they dropped nails and screws but when you call the office you get the same girl and all she says is "I'm sorry!!"
I then asked them what they were going to do about my door since it was going on the 3rd time of ordering my sliding door and asked what could be done about the big picture window that was not ordered and to make a long story short one of the office managers which was a man this time and I wanted them to at least give me a price break and they wanted me to sign a new contract for the picture window. I refused and he threatened to sue me.
There was no customer service whatsoever. They don't care as long as they get what they want. Window World of Richmond VA also charged me before the work was even finished. I want people to know what kind of shady crap they do.
BIRMINGHAM, ALABAMA -- Window World was supposed to be at my house between 12 and 2. I had a doctor appointment that day at 1:30 and rescheduled it for 9 so that I would be home. They call around noon and tell us that they are finishing up another job and that it will be more like 4-4:30. I wasn't even offered the option to reschedule! They show up right at 4:30 and get straight to work. They were to install 10 window. They finished the job up and left at 11pm! They didn't screw in the kitchen window AT ALL and we were shorted a screen. They totally disrupted my dinner and bedtime routine of my 2 and 4 year olds.
A few days later, I go out to our covered porch to a horrendous smell - like something had died! Come to find out, while installing a window one of the guys knocked the plug partially out of the outlet to our deep freeze. (We live in Alabama and this week the temps were in the high 90's with unreal humidity). I lost $400 worth of meat and peas and had to clean the deep freeze out with bleach! I emailed WW, no reply. I sent them a message on Facebook. A few hours later, Larry called. He told me he was sorry for what happened and that "it would be taken care of along with compensation for the clean up".
I waited a week, no check. I Facebook'd again. They were sending the check. I received a check for $150... $150 for $400 worth of meat and clean up??? I sent them another message on Facebook. Larry just called me and proceeded to tell me that $150 was the best that he could do. I reminded him of what he said about "taking care of it" and he said that he did not specify a dollar amount. I'm sorry, but when I give them a dollar amount in damages and his reply is "It will be taken care of", that tells me that he will cover the cost of damage! I was furious and told him that WW did not mind taking my $5000 and I could not believe this is how he is handling this.
RI, RHODE ISLAND -- About 2 months ago I hired Window World to come in and install windows in my living room and in my kitchen. They were at my home for six hours and they told me that the job is going to take to 2-3. I had to miss work as a result of the misquoted time. I was told that the representative who I spoke to was poorly trained and should not have told me that time. The installers were very unprofessional and sloppy and the windows installed as a result need to be redone because the job was so poorly done. They also left a tremendous mess in my house and in my yard.
I had to deal with management to try to get the situation rectified and for two months now I've been trying to get this done and it's been one thing after another. They were scheduled to come at 9 o'clock today and now I just got a call saying that they sent their installer out to another job first and then he will get to my house. So I've rearranged my schedule several times to accommodate.
The bottom line is they don't care about the customer and they do sloppy work because my windows are still in need of being repaired and I haven't been able to put my blinds up for 2 months or have any privacy until this job is done. And they don't communicate well at all with their customers. Very unsatisfied and would not recommend them.
FORT WORTH, TEXAS -- Window World expects customers to wait around at Window World's convenience for installation. Customer is stuck after putting half down. Require the customer to be home all day and say they will call with a estimate of time but do not keep their promise. Would not order again. What business model requires the customer to just hang out all day with no reference of time? Finally called the corporate office and had to wait on a call. Was finally called by installers on job site using his cell phone with a bad signal saying 5 hours later. I had requested a morning install. Very bad experience all around.