Window World

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1.9 out of 5, based on 40 ratings and
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Poor Customer Service and Installation
Posted by on
Rating: 1/51
CHANTILLY, VIRGINIA -- I hired Window World to do a complete replacement of the exterior of my 3000sq foot home (roof, siding, gutters). Sales negotiations went well and our sales representative was always responsive. However installation and project management were terrible. The installation crew was unprofessional, had little knowledge of the product being installed and even attempted to fabricate makeshift materials when they ran out of supplies.

The roofing crew showed up on site without an air compressor and had to borrow my unit for a day. On another day the siding guys did not have a saw and again asked to borrow my tools to complete their work. Several days the workers were on site without a work truck containing necessary tools. Countless calls were made to Window World DC to have a representative come out and oversee their subcontractors. It wasn't until the project was nearly complete that the installation manager stopped by the site. At that point the job had been overdue by almost a full week and most of the work was complete.

A daily mess was left and at one point the workers even used my grill cover as a tarp to cover the air conditioning unit.

6 months after the installation I am still finding problems and have had Window World DC cancel on me twice the day before they were due after committing to the date to complete the repairs. While in my attic I noticed that the professional roofers had roofed over a 4" hole in the plywood and the siding team had placed siding over missing sheathing on the gables on the house. House wrap and step flashing were visible from inside the attic.

The attractive price was not worth the horrible experience that I have had. Here is a quote from the latest email with Window World DC on rescheduling. Apparently if they do the work for you ensure that it will be done by Santiago as he is the only worker available to do quality work.

From Install Manager Greg [snip]

"We as a company want/need Santiago to be the one to do the repairs at your house since he knows exactly what is needed to be done and to make sure the quality of work is top notch. I could get another crew, but we would not trust that everything would come to meet your/our standards."
Update 07/11/2014:
All issues from the original installation were finally corrected though it took several months to complete.

I hired window world to do a complete replacement of the exterior of my 3000sq foot home (roof, siding, gutters). Sales negotiations went well and our sales rep was always responsive. However installation and project management were terrible. The installation crew was unprofessional, had little knowledge of the product being installed and even attempted to fabricate makeshift materials when they ran out of supplies.

The roofing crew showed up on site without an air compressor and had to borrow my unit for a day. On another day the siding guys did not have a saw and again asked to borrow my tools to complete their work. Several days the workers were on site without a work truck containing necessary tools. Countless calls were made to window world DC to have a representative come out and oversee their subcontractors. It wasn't until the project was nearly complete that the installation manager stopped by the site. At that point the job had been overdue by almost a full week and most of the work was complete. There are too many details to list everything that went wrong.
     
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Bait and Switch - Run
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- They advertise any window replaced for $189.00 - up to a certain size. When the salesman S.S. came he said :"Oh, you're replacing vinyl wndows? I'm sorry, but our price is only valid if you replace wood windows. But we can replace these for $ 250.00 ". I told him to leave. He then insulted me further with saying:" Well, we can do it for $ 246.00 per window." (How stupid does he think I am."

I told him that that I have no interest in dealing with them.

He later called me and offered to do it for $ 200 per window, but I made it clear that this was principle and that I have no interest in dealing with such an unethical company.

This is called 'Bait and Switch' and it's illegal in Georgia.
     
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trmn8r on 05/16/2012:
I don't agree it is "bait and switch". I did some research and found out the $189 promotion *is* for wood windows being removed, and has been that way at least for a couple of years. If you think about it, the reason is the additional labor needed to remove a vinyl or metal window.

I think you made a wise choice. What kind of quality can you expect for removing and installing a new window for $189? Probably not much. Reviews online of the windows aren't positive. Good luck.
Churro on 05/16/2012:
Nice google trmn8r!
trmn8r on 05/16/2012:
I should add that I did not find out about the fact $189 is for replacing wood windows on the Window World site (that fact is left out), but rather on another feedback site and a post by an installer of the product.

It certainly would be nice for them to include that in some fine print.
copper_works_ on 05/17/2012:
This One?

Our $189 Replacement Window Offer
Windows from Window World enhance the beauty of your home, bring the outside view indoors and maintain your comfort. Crisp, clean lines, and exquisite architectural detailing are just the beginning. These windows offer all the features you'd expect from a premium vinyl window – including fusion-welded sashes and mainframes, sloped sill for proper water drainage, cam-action locks, interlocks at sash meeting rails and more.

Make your life easier with tilt-in sashes for easy cleaning, and reduce energy costs with superior all-weather insulation performance.

When you choose Window World for your replacement windows, you will know that you've invested wisely and increased the value of your home. Plus, all $189 windows are covered by Window World's impressive Lifetime Limited Warranty.

$189 Window Features
Multi-chambered sash and mainframe for thermal efficiency
Fully extruded lift rails provide strength and durability for easy operation
Dual ventilation limit-locks for a more secure air flow
Double barrier weather seal at sash perimeters help keep out dirt and protect against air infiltration
AAMA Gold Seal certification for thermal, structural, air and water performance
Offer includes White Double Hung windows up to 4ft. wide x 6ft. tall, or 7ft. wide x 5ft. tall for west coast sliders offered at $189 (west coast sliders are available only on the west coast). Please see your local Window World location for detailed pricing and specials. Some state and local building codes may require a Low E package which is not included in the $189 price
madconsumer on 05/17/2012:
I too fell for their so called $189 per window deal. in the end, even though the windows would have cost $189 each, by the time they add their fees and taxes, the windows they quoted me would have cost $600 each!
anon on 06/06/2012:
It is bait and switch. I just saw their commercial on local tv. They say $189.00 per window installed (any size). That makes it sound like wood or vinyl, any size plus installation. I know someone who had replacement windows installed recently and they paid around $200.00 per window not including installation. But they got a great window.
Crewmax42 on 07/07/2013:
Check their faq:

What does "Any Size, Installed" mean?
The term "Any Size" refers to any size replacement double hung window our manufacturer will construct. Currently this is a minimum width and height of 15" X 26" and a maximum of 48" X 78". "Installed" refers to the removal of a basic double-hung wooden window and installing your new Window World double hung replacement window, using your the existing wooden stops.
Brent on 11/11/2013:
I have used Window World for many jobs. I have numerous rentals and I flip houses. I've also had many friends use them. I have had nothing but a positive experience. They are a great product. The windows I normally get have all the extra stuff. Argon, grids, window wrap, etc. I end up paying about 300 a window. I think that is a fantastic deal! No complaints here.
Jim Montgomery on 01/13/2014:
Window World advertises windows for $189. What they fail to tell the customer is the advertised price does not include Low-
E glass or aluminum trim. The cost to buy one window with Low-E and aluminum trim is $523.00.
Ronnie on 01/22/2014:
They came up last week and I ask about the 189.00 special. The man who came out said he would not put them in a house unless it was a rental or was a trailer. He then quoted me a cost of Approx $2400 for 8 windows and those had no LO E. NO SALE. I have a local contractor quoting the job with LO E windows now. He came with good recommendations.
Leticia Bravo on 05/10/2014:
Same thing here in Fresno, Ca. We received a coupon advertising windows for $189.00, however the truth is that each window is over $300. each. Pulling the bait and switch scheme really gets my goat. I was not happy and the WW guy told me he knew I didn't like him. Pulling the confrontational guilt card is not good customer service.
Gee on 08/04/2014:
I had the same thing happen to me! I asked about their $189 windows and the rep said that they didnt do that anymore on replacement windows (after they had replaced 6 other ones earlier that still to tight to open properly) Then I look on the website here in New Hampshire and they do advertise it. Still no response since I e-mailed them. Guess they arnt going to do my new addition!
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Do Not Buy Anything From Window World seriously
Posted by on
CHANTILLY, VIRGINIA -- I have had the worst experience ever with Window World of DC. First of all they say the sell a 189 window installed, that's a lie. Yea sure they will install it for 189 but you got to get this and that (you have to get the ext. Trim and low/e argon gas and any other options more $$$) and the 189 is their low end window...So right off the bat its more like 400 per window minimum. OK so that isn't the bad news...Oh and the sales people will show you reviews and comments from previous customers raving about the company but I think that's total bs probably just made it up themselves. The sales people tell you "oh you'll get a call in a few days 3-5 at the most and someone will come to measure your windows"...Another lie. Nobody calls you. No one. You have to call and practically beg and complain for someone to come out. And when these people who work over there answer the phone they have this attitude like why are you calling me? What's your problem? Customer service really really really sucks. The people who work there must be miserable its like your calling the morgue. You got to be courteous, have a smile in your voice but more like there angry that you called.

Oh and when this measurer does call you he doesn't speak English. Yea so you have a really hard time trying to communicate and the caller gets upset with you and yells at you. Umm hello I'm the customer I should be upset not you. And the installers don't speak English so you got to call the office and go through hell just to communicate. I mean they speak very limited basic English. And I got no problem if you can't speak English but if I'm paying you guys thousands of dollars I shouldn't have to go through that to ask questions during install. Cheap windows cheap labor a friend told me. So they say 4-6 weeks from time you sign a contract to the time you get installed another lie. Took 3 months. It was a nightmare mismeasures, order wasn't placed correctly, oh the truck from the factory didn't bring the windows blah blah blah excuses excuses.

And they rave about their lifetime all inclusive warranty. Yea if you call and complain 10 times and put up with their horrible customer service. If you ever call them they'll say I need to take a message we'll call you back...Yeah next year. I had to drive to their office just for them to listen to me when I had a warranty issue and when I just wanted to know what the hell is taking so long for you guys to call a customer back. Look if I wasn't so upset with their product, service, and just the way they treat people I wouldn't be wasting my time putting this up. I just don't want anyone else to go through this nightmare because they say there great but there not.
Company Response 04/01/2009:
This review was written by a previous disgruntled employee that was terminated from our company.
Company Response 04/03/2009:
The attorney for Window World of DC is in the process of pursuing this former employee to the fullest extent of the law because of acts committed while in the employ of our company. Further, he will challenge the site to remove these lies and inuendos.
We take customer service very seriously. We have grown our business in the DC metro area to be one of the most successful window replacement firms in this area. We install over 20,000 units per year with approximately 40-50% of that coming from referrals. Obviously that would not happen if we were not satisfying our customers.
     
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hadogen on 04/02/2009:
oh yes I'm sure were ALL disgruntled employees here putting up posts
installer40 on 04/21/2010:
I know when I worked at WW in cincy,,,the customer service was REALLY bad. the new manager would go to the gym during the day,,,or hang out on Facebook during the day. so no one ,,including the customer could get ahold of him. 8 out of 10 of my jobs ,,,I got peppered with " why cannot I get ahold of anyone at the office ? " ,,," is there anyone working the office ? " and it went on and on and on. WW is the WORST comopany out there as far as taking care of their employees,,,customers. they just care about the money,,,if they can find someone to do your job cheaper...then sry buddy,,,your fired. no matter how many customers call the office requesting you to do their job. the company is a joke.
Mark on 05/13/2014:
I'm receiving the same bait and switch service! One window, $507.00. Where'd the $189 window go?
Michael olszowy on 11/19/2014:
Worst contracting experience of my life! Window world of Albany n.y.! Its been one whole year and theyre still not done! Windows leak like crazy! They don't put insulation around windows! They had to have 2 different crews because first screwed it up so bad! Siding and windows and it all sucks!
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No Response After A Month Of E-Mails Calls And Texts
Posted by on
Rating: 1/51
PENSACOLA, FLORIDA -- Approximately 1 month ago, March 21st, 2014, a Window World representative from the Pensacola, fl store came to our house after we requested a quote for all new windows (will be about 25 in all). He spent about an hour and a half at our house. He told us that he would get us a quote in about a week (we have some unique windows he has to figure out) so I figured that was about right. The following Friday my wife receives a call from window worlds quality assurance office (or something like that) asking if we were going to purchase from them. My wife told them that we are not sure because we hadn't received a quote yet. The representative told my wife that she would get on that right away. Fast forward to Tuesday, 15 April, 2014 still no word from anybody at Window World. My wife even e-mailed and left text messages for the man who came out to measure them and he has not responded. This is kind of weird because he was a very nice and knowledgeable person and we were excited about getting new windows. On 15 April I e-mailed the office in Orlando Florida and stated that I was not happy with not receiving any response from Window World. I explained all of the above to him and also said that if I did not hear back from him that I would e-mail the corporate office, this was Tuesday night at 8 p. M. , I received a response within 5 minutes from a Brian [snip] in Orlando asking that I please give him a call so he can look into this issue and said thanks for my patience. I did not call that night because I was at the bowling alley. I phoned him the next morning at 11:30 a. M. , His secretary said he was not in yet and asked if I wanted to be sent to his voicemail. I said yes and I left a message to please call me with my cell and office number. Tomorrow will be a week and still have not heard from him. Friday night I e-mailed the corporate office in north Carolina, again explaining the above and also asked if this is Window World's standard operating procedure (not calling back customers) told them I would never buy from them and that I would not refer them to any of my friends and acquaintances. I also said that I was going to start leaving negative comments as well but was giving them an opportunity to rectify the situation. Well, I've still heard nothing.

Window world, what is your problem? If my house is too much of a hassle to put in new windows all you have to do is say so. Not returning calls or e-mails is pretty [upsetting]!!!!!! I would have been spending quite a bit of money on you. .. .. .. Oh yeah, I just remembered, the rep who came to my house was also going to have their vinyl siding person get a hold of me. .. .. .. .. .. .Well guess what?? They've never called either. .. .. .. .. .So I guess what I really need to say is that this is one unprofessional company and I'm really surprised they are even in business!!!
     
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Sloppy workman ship not thorough when it came to detail
Posted by on
Rating: 3/51
GRAND PRAIRIE, TEXAS -- Window World will hire contractors so you will not know the skill of workman ship. I had 11 windows replaced and they sent out a 2 man crew (father and son) the father was still teaching the son while at the house. They used drop clothes inside the house under the area where the windows were being ripped out. There were no drop clothes put on the outside of the house and the next day I spent most of the day using my own shop vac to vacuum up shards of glass (still don’t know if some of the glass fell into the pool that is outside the kitchen windows.) I am also concerned about now planting in the flower beds that were under the windows as I am fearful of getting glass in my hands The calking that was put on the inside of the windows was put down very uneven and also not completely sealed. They cut corners and put new calking over some of the old calking instead of removing all of the old.

Some of the boards around the bay window were loosened while the windows were being removed and they didn’t reseal the wood under the windows. All of the calking on the outside of the windows was smeared unevenly and without any attention to detail as the calking was all over the bricks next to the windows and there are still spots where the windows were not sealed completely.

After they drove off I had to use my shop vac and clean up all of the broken glass they left on the street that was under their trailer that they used to haul off all of the broken old windows.
I have a call into the company for a manager to come look at the work done and I will do a follow up post after I meet with Window World.
     
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Rick Lipsius on 11/05/2013:
I instal windows and an experienced installer does not break any glass when installing a window.A experienced installer also gets close to one hundred dollars a window .
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Window World Not Trustworthy
Posted by on
Rating: 2/51
DALLAS, TEXAS -- I had 13 windows replaced in January of this year. A friend had recommended Window World and she said she couldn't even tell they had been to her home. What a different experience I had...don't know if it was just a bad crew or what. First, they told me they would do one window at a time because it was the dead of winter...they took out 5 windows in my dining room all at the same time. When I questioned why, I was told because I had hung a sheet up between the dining room and living room they thought it would be okay. A sheet does not keep the heat in!

My friend told me they were never inside her house...I had all 3 men in my house tracking up my white carpet. They chipped paint from my walls, chipped a wood base board, scratched saloon doors in bathroom, and gouged wall paper. They pitched an outdoor thermometer for a solar clock I had into an empty flower pot where it got rained on and now my temperature gauge doesn't work. They left chunks of mortar in the floor in several rooms. My dining table was covered in cement dust...I had a mess to clean up when they left.

I complained and their supervisor came out and he assured me that they would talk to the crew and make sure the next customer was aware these things might happen...said that is where they failed me. What?? If they had told me that, do you think I would've used them? He promised me a $100 discount for my troubles...I have not seen a penny. Oh, and when they say the person who referred you will get $100, don't' believe them...she hasn't received a cent. I wish I had gone with another company. And do not believe the $189 window...12 windows cost me $3500.
     
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Horrible customer service
Posted by on
Rating: 1/51
WAYNESBORO, VIRGINIA -- First of all for the record I'd like to state that I am not the type of person to complain. I work in customer service myself so I realize how difficult it can be. However, my experience with Window World has been absolutely horrible. Their customer service is terrible. Not only do they never call you back when they say they will but the person who measured my windows the first time measured wrong so my new windows were brought to me and not able to be replaced on the installation date. It has been a nightmare trying to find out when the new windows (for the second time) will be installed. Not to mention the fact that all of this has already been paid for. I will never recommend Window World to a friend or family member ever again.
     
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Horrible Customer Service, No Control of SubContractors
Posted by on
Rating: 1/51
NAPERVILLE, ILLINOIS -- I contracted Window World to install new windows for all of my windows, a new bay window and a new storm door. Sales date was November 2, 2011. Did not hear from company again until ready to install in late January. David from WW called to arrange delivery dates since it would take 2 days to complete the job. He offered me two weekday delivery dates, February 1st and 2nd (Wednesday and Thursday). I informed him work is busy and I could not take 2 weekdays off work until after February 11th due to our workload. David stated he needed the warehouse space and could not wait that long so he scheduled to have my windows installed on Friday February 3rd and Saturday February 4th. Crew that came Friday was not a Window World crew but a subcontractor. I was OK with this.

They got to work and all was going well. At the end of the day, as the crew was packing up, I asked what time they would be back in the morning and they informed me they were not coming back until Tuesday February 7th. I stated this was not possible and that I had been told they would be back Saturday Feb. 4th. They informed me they had another job that was scheduled to be done Feb. 4th and that I would instead have to call the office Monday and schedule the remaining install the FOLLOWING Saturday, Feb. 11th.

I had already made arrangements for my wife and twin 7 month old babies to be out of the house on Saturday Feb 4th, and now I had to make new arrangements for them to be out of the house the following week on the 11th.

On top of not coming back when they were supposed to, the crew also left gaps between the windows and frame to where outside cold air was blowing into my home. I had to go to the hardware store and purchase gap filling foam since I could not let cold air blow in my house for more than a week.

I called Monday and spoke to Kathy in the office who listened to my complaints about the crew not adhering to the scheduled work dates and leaving the install project in a state that was unsatisfactory. She asked me to send her an e-mail with photos and my complaint. I did that on Monday Feb. 6th at 9:30am.

Despite several attempts later Monday and all Tuesday, it took until Wednesday Feb. 8th for the office to e-mail me back. Kathy stated that "unless it is for a crew not showing up there is usually no discount. I will bring your concern to the installation managers attention again and let you know if there is a change."

The issue arises from WW's use of a subcontractor who they cannot control. I contracted Window World to complete the install, THEY contracted the sub contractor. Their poor communication is not my problem, WW should have made this right for their customer.

I argued that the crew not coming back on Saturday WAS a case where the crew did not show up.

In the days since, I have repeatedly tried to contact Kathy concerning this issue. She has replied to me about other issues but will not discuss the requested discount.

I have also requested to speak to David, or whomever is in charge of the Naperville office but no one will call back. I have also requested a number for Window World Corporate and cannot get anyone to provide one.

I am requesting a nominal discount as a good faith compensation for the additional week that the install took, for having to reschedule time for my babies to be out of the house and for the crew's poor workmanship on the initial install.

The company has since completed the install and the product looks great, however the customer service of this company is extremely subpar.
Company Response 02/22/2012:
We have received the above complaint and I agree that most of the statements are true. When we had to go back and finish the project it was a minimal amount of work which included installing a storm door, some interior trim, some exterior work and miscellaneous caulking. The homeowner didn't need to have his children removed from the house; however, that is his choice. We completed the work, it looks great and the customer has full and complete warranties for any future issues. We are in the process of working with the BBB to work out the issues with the customer.
     
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Window World Deception
Posted by on
ALLEN, KENTUCKY -- 1. Dec. 19th, 2008 Rodney Castle came to our house and provided us with an estimate to replace our Windows. This same day my wife paid for half up front and agreed on the contract.

2. Monday, Dec. 22 I called Window World and spoke with Andrea Kennedy, employee of Window World and told her I would like to add another window to replace an old window air conditioner. Andrea replied that they would not have to order that window because they had one in stock. Rodney Castle then came out to our house again and measured for the additional window and said it would be $300 dollars more for this addition. Rodney told my wife he would send a guy out to go ahead and install this window since they had it in stock.

3. On Jan. 6th 2009, Derek Kennedy came to our house to install the first window that they had in stock. At the end of the day, he told my wife to go ahead and pay him the $300 for this window. She did so with a check. All this time we were under the impression that this was all done by Window World.

4. On Jan. 15th a second crew showed up to install the other 11 windows. This crew did a superb job on installing the windows. The crew informed my wife that the first window that was installed was not done correctly and we should contact Window World to get it fixed. The work on the first window was not acceptable.

5. I called Window world and reported the issue to Andrea at Window world. She stated that the window was installed as good as possible. She then said that it was her husband that installed the window and he said that the window was installed properly. I informed her that that their own workers told my wife to report the window as improperly installed. From there I seen that the local Window World was not going to resolve the problem.

6. I contacted the corporate office online by submitting a complaint online.

7. Andrea called soon after I submitted the complaint online and told me the corporate office had called their office. Andrea then went on to say that Window world would replace the window and fix the sheet rock around the window. She said it would take around 4 weeks. I was satisfied with that.

8. On Feb. 16th, 2009 I called Window World to follow up with the replacement window. I spoke with [the] Vice President of Window World. I ask [snip] about our replacement window. He then informed me that they had fired Andrea Kennedy due to problems such as my case. [snip] said he would contact me back after he found the information on my window install.

9. On Feb. 17th, 2009 I called Window World again to follow up since I heard nothing from [snip]. At this point, [snip] informed me that they could not replace the improperly installed Window because Andrea had given that item to her husband Derek to do on the side. [snip] said this was done outside of Window World. At this point I was very upset. All this time I am dealing with Window World employees and spending almost $4,000 and then [snip] is telling me that one of our windows was done by someone besides Window World. Therefore this window is not under warranty, the window will not be fixed, and there is nothing Window World can do about it. [snip] informed me that he could give me Andrea's cell number. I told [snip] I had purchased everything from Window World, or at least that was the impression gave to me by Andrea, a Window World employee and Rodney Castle, a Window World employee. [snip] said they would not fix the problem.
10. I contacted the corporate office via phone. I think the ladies name of Suzie. I told her the story and she said she would contact the Window World at Allen and call me back. Suzie called me back and upheld the same stance as [snip].

Conclusion: I am stuck with a Window that is improperly installed that I gave $300 for that all along I thought I was purchasing from Window World at Allen Kentucky from Window World personnel. However, now Window World has fired those employees and will not stand behind their business.
Company Response 11/18/2009:
Having been to Mr. Crace's house to inspect the problems, we have since re-installed and re-trimmed this window and have issued a full warranty even though this window was STOLEN from our warehouse and Mr. Crace wrote his $300.00 check to the person that took it. Feel free to contact Mr. Crace to confirm!
     
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Soaring Consumer on 03/31/2009:
I think this is a good case for small claims court. Outsourcing without your knowledge and refusing to stand behind their incorrectly installed product is wrong. You already tried to get this resolved with their higher-ups, and since they refused, the court system is your next stop.

Here is more information about small claims in your state:
http://www.consumeraffairs.com/consumerism/small_ky.html
hadogen on 04/03/2009:
yea Window World is a joke. they don't take care of their customers. horrible service is a common thread throughout their stores.
jcrace0001 on 04/03/2009:
I understood that Window World could not prevent an employee from being misleading; however, they should stand behind their name and resolve the issue. The other windows were installed with good satisfaction. I had never dealt with Window world Allen, KY before, but at this point I will never use them again.
ybbob on 09/11/2009:
Thanks for your comments, I just made up my mind of who not to call.
kathy on 04/05/2014:
Wow glad to read these review I have a apointment with Window World in 3 days. I don't want to get caught up in this crazy stuff. Window world can afford to put in a 300 dollar window to make the customer happy insted of putting it off for 4 months hoping it would just pass over. This just is not right by the company. I will not buy now for sure.
mblack4 on 11/10/2014:
These Window World people just don't get it. It was their employee, representing their company, that took advantage of this customer. Regardless of what the employee did, Window World must stand behind their employee's actions and not blame the innocent customer, who was led to believe their were dealing with Window World the entire time.

It is clear from Window World's resentful response that they care only about themselves and are playing themselves out to be the victim. Window World, you did nothing extraordinary by taking care of this customer's window in question. You did what any reputable company would have done, only it should have been without all of the stress and hassle you put these customers through.

Now I will never use Window World. And anyone who reads this never will either. Because we now all know that if something goes wrong, Window World will force you to move Heaven and Earth to get it fixed. And then leave a childish, unprofessional response to your complaint as well.
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Horrible Service and Install
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Rating: 1/51
DALLAS, TEXAS -- I am so disappointed in the service we have received from Window World. We ordered replacement windows and a replacement sliding door from Bill on 3/15. The installation was on 4/14. The crew who was supposed to show around 10am ended up at our house to start installing at 4pm. One of our windows was ordered incorrectly by Bill (salesman) so they cut the window they had up and jammed it in the opening. We were told that a rush order would be put on the replacement window and we would have it in 2 weeks. After the rest of the windows were installed the crew left at about 10pm. The next day I look at the windows and my window sills are torn up, caulk isn't even filled in properly around them, they completely forgot to caulk one window (and left a drop cloth), and there's an exposed screw where they drilled through the frame. I called Aaron [snip] (field supervisor) the next day to explain the issues, he said that he would get someone back out the following day. The crew member shows up finishes the job from the initial repair and tells my husband they're not responsible for fixing the window sills! I talked with Aaron [snip] again on 5/15 inquiring about the replace my window we were supposed to receive. Aaron tells me he will look into it and call me the following day. No response. Aaron finally calls me on 5/21 and leaves me a voicemail that they have the window and need to set up installation date. That was 2 weeks ago today. My husband and I have both called multiple times to try and set up a date for installation with no response. My husband called the corporate office to advise of the situation, their response was: " we'll call the local store". Still no idea when we'll get our window installed. I hate to resort to social media, but, I feel there is no other outlet at this point. We bought this house on 3/12 and knew we wanted to update our windows. I would like to have a house warming party but we have a window that is cut up and looks awful in our kitchen. How can this be resolved? Please advise.
     
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