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Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- I had used Window World for a house I owned in 2009 with great results. I recently sold that house and moved into a new one (early 2016) that needed new windows and went with Window World since I had a nice experience with them previously. Ugh, big mistake. The actual windows themselves are fine, but the service was so horrible it would have been comical if I didn't have to deal with the results and the continual follow-up in an attempt to fix my issues.

First off, the salesperson made a mistake on the order and I ended up with only one privacy frosted window when I actually ordered two privacy frosted windows. I tried to remedy this issue, but really I didn't want them to remove the clear window and install a frosted window because they had caused property damage with other windows and I didn't want to risk more damage. Also, the company refused to acknowledge the mistake, they explained to me how I had "changed my mind" or maybe my husband changed the order (I'm not married, I was the only one dealing with the company, and my name was the only name on the documents).

I also didn't want to wait another 7 weeks to have a new window manufactured and invite not so great characters into my home for yet another uncomfortable installation. There were two guys that came to remove/install the windows, one guy was okay but missing most of the day because he was at home improvement stores looking for tiles to replace the ones that were broken when removing my old patio door to install the new one. The other guy was swearing and yelling and just generally making comments about how unhappy he was about doing this work - how uncomfortable and potentially dangerous!

When I brought this up to manager he said that he knows the guys on my job and they never use that kind of language, but he's not saying he doesn't believe me. Sure. I'm not even sure they know who they send out on the jobs anyway because my form had whiteout over the installer's name with a name written over it, but that name wasn't the name of either of the guys that were there!

As soon as they had left after the installation I knew I would need to call someone to come back because the caulking was done in a rush and had huge gaps that should have been filled. I didn't feel comfortable bringing it up at the time because the one guy seemed so angry and potentially dangerous. When I called and asked for someone different to be sent out to re-do the caulking (and air my other complaints), they did not seem to think any of my issues were valid, did not provide me with solutions, and they sent the same guy from the installation.

Even the second time around the guy still missed spots in the caulking and was in an incredible hurry. It's hard to get anything done when the company just doesn't want to acknowledge any issues. Hopefully I don't have to use the lifetime warranty for any reason, I can only imagine the fight I'd have to go through to get warranty service.

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Caused me to lose $400 worth of meat in deep freeze, about spent the night
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BIRMINGHAM, ALABAMA -- Window World was supposed to be at my house between 12 and 2. I had a doctor appointment that day at 1:30 and rescheduled it for 9 so that I would be home. They call around noon and tell us that they are finishing up another job and that it will be more like 4-4:30. I wasn't even offered the option to reschedule! They show up right at 4:30 and get straight to work. They were to install 10 window. They finished the job up and left at 11pm! They didn't screw in the kitchen window AT ALL and we were shorted a screen. They totally disrupted my dinner and bedtime routine of my 2 and 4 year olds.

A few days later, I go out to our covered porch to a horrendous smell - like something had died! Come to find out, while installing a window one of the guys knocked the plug partially out of the outlet to our deep freeze. (We live in Alabama and this week the temps were in the high 90's with unreal humidity). I lost $400 worth of meat and peas and had to clean the deep freeze out with bleach! I emailed WW, no reply. I sent them a message on Facebook. A few hours later, Larry called. He told me he was sorry for what happened and that "it would be taken care of along with compensation for the clean up".

I waited a week, no check. I Facebook'd again. They were sending the check. I received a check for $150... $150 for $400 worth of meat and clean up??? I sent them another message on Facebook. Larry just called me and proceeded to tell me that $150 was the best that he could do. I reminded him of what he said about "taking care of it" and he said that he did not specify a dollar amount. I'm sorry, but when I give them a dollar amount in damages and his reply is "It will be taken care of", that tells me that he will cover the cost of damage! I was furious and told him that WW did not mind taking my $5000 and I could not believe this is how he is handling this.

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Horrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOLLY HILL, FLORIDA -- Our horrible experience with Window World. #Windowworld. This is a review I'm about to post. Mind you we had 13 windows installed. NOT CHEAP!!! A very unprofessional job. The installation good but the cleanup was a joke. The installers arrived 3 hours late. They did not place dropcloths down. Since just about every window broke coming out I spend 3 days trying to pick up broken glass from my landscape rocks and shop vac the carport and driveway.
Glass was tracked into the house which is carpeted so lots of vacuuming there too.

I did speak to the installation manager and he gave me a $50 credit. At this time I hadn't mention that two of the workers were on speaker phone the entire time they were here, which is in itself very unprofessional, especially given that they were on the customer's site. Now we are having issues getting the inspections done. Since the installers were late but the inspector was on time he could not do the "framing inspection". Window World kept telled me they scheduled our "final inspection" for this past Tuesday but it wasn't. They then told me it would be scheduled for this Thursday but it wasn't.

I called to tell them that we weren't scheduled. They looked into the matter and they found out they missed the framing inspection. This time when I spoke to the installation manager he said they're working on it. I told him that there was no way we could recommend Window World to anyone. He said "I'm sorry you feel that way". I asked him "how else could I feel?" In all honesty I could never recommend Window World.

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Stay Clear of Boise Window World, Huge Investment... Unprofessional, Not What They Demo You
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOISE, IDAHO -- Stay clear. Large investment. Go local where they care about their reputation. Appointment for 7am installers showed up at noon hungover. Then pulled out coolers and lawn chairs. Tore down our fence and let dogs out when we had a gate on the other side we told them they could use. Cut huge chunks of our finish wood out filling up to 1 inch of silicone to fill. Dirt in everything. They did not cover anything in our house when sawing.

New owner of the business would not work with it and even threatened my life saying he would bury me 6 feet under. This is after already giving him thousands. Still missing the screen to my porch and new screens for the 3 warped that were installed. We work too hard for our money... stay clear!

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Poor Customer Service, Poor Service, and Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- It took them about 5-6 hours to complete installation. Once I saw the work, we realized that hasn't sealed the windows and we could literally see outside through the huge gap they left. None of the screens close. The holes have let tons of flies into our house. The windows don't even open all the way. Please, save your money and go with someone else.

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Failure to Make Repair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Over a year ago I contacted Window World to repair a torn screen. I live in Bunkie, LA. They told me they would not come just for that and that if they happened to be in this area, they would repair the screen. I never heard from them again. They have very poor customer service.

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Poor Customer Service, Poor Service, and Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- It took them about 5-6 hours to complete installation. Once I saw the work, we realized that hasn't sealed the windows and we could literally see outside through the huge gap they left. None of the screens close. The holes have let tons of flies into our house. The windows don't even open all the way. Please, save your money and go with someone else.

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Avoid Window World
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA CITY, OKLAHOMA -- We had windows original to the house (1982) and decided that the curtains blowing inside on a windy day was a bad thing. We got estimates from a few companies. They ranged from $18,000-$3,000, needless to say the $18,000 was a no go. We decided to go with window world even though they were not the cheapest. The sales person was not all that great. I frustrated him because I did my research and knew what I wanted.

After 6 weeks my windows finally came in. I had 8 windows but because the opening on one was so big they had to make it into 2 windows. The first scheduled date for install was cancelled because it was too cold and my house has half of the windows in stone and the mortar won't set in temps below 32 degrees. The second install day came up and the temp was only 34 degrees but they decided to roll with it. They were supposed to show up between 8-9 am. At 9:30 I called and was told they were about to leave. Then I called again at 11:00 and was told they were about 30 minutes away even though my house is less than an hour from their wear house.

They finally showed up at 12:30. They told me they should be able to get most of the way done in the 5 hours they had. They got 2 windows out and 2 placed and foamed around the edges. I told them they could be at my house at 7 the next morning to start working. They showed up at 8:30. They told me that their trailer with my windows in it fell off while driving down the highway. At 12:00 they had removed one more window and installed the interior trim on 2.

I was quite ticked off and told them I could not miss anymore work. They decided to work outside and get it all buttoned up. That didn't happen. When I got home it was half done and looked like crap. They set a 3rd day to work on my house. I told them I would not allow the first 2 installers back in my property. They sent 2 new guys that were able to do the next 5 windows in 4 hours. So if you get the Pete and chad I'm sorry. Chad seemed like a smart guy, he was the helper so he couldn't take charge. But Pete is a moron, send them away and ask for a different group of installers.

With this company the right hand does not know what the left is doing. I had a $35 balance left to make to conclude my business with this company. I was told not to worry about it they would write it off because of the hassle I went through. That was the least they could do after I took 3 days off. Then I get a bill in the mail for the $35, I call and had to talk to 3 people to get it taken care of. The manager Scott is a moron and after meeting him and talking to him I am not impressed. He kept saying "we will make it right, you have my word." Well his word is crap! Do not use this company, you will regret it.

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Poor Customer Service and Installation and the Office Manager Threatened Me!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- When I first contacted Window World I set up an appt for the salesman to come out. Well I found out he didn't order all of my windows and ordered the door wrong 3 times and lied on my credit application. Well after months of waiting they came to install my windows and door. Door did not fit. As the crew was working on my windows they broke all of the glass out of the existing windows. Did not clean up any of the glass out of the floors nor did they clean the outside. I called them on this and the girl in the office all she could say was, "I'm well not sorry enough."

Both of my kids ended up getting glass pieces in their feet even after I cleaned up and thought I had gotten it all. I have small dogs as well and they stepped on the broken glass outside. I have had flat tires and so have my parents just from coming in my driveway where they dropped nails and screws but when you call the office you get the same girl and all she says is "I'm sorry!!"

I then asked them what they were going to do about my door since it was going on the 3rd time of ordering my sliding door and asked what could be done about the big picture window that was not ordered and to make a long story short one of the office managers which was a man this time and I wanted them to at least give me a price break and they wanted me to sign a new contract for the picture window. I refused and he threatened to sue me.

There was no customer service whatsoever. They don't care as long as they get what they want. Window World of Richmond VA also charged me before the work was even finished. I want people to know what kind of shady crap they do.

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Poor and Sloppy Installation and Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RI, RHODE ISLAND -- About 2 months ago I hired Window World to come in and install windows in my living room and in my kitchen. They were at my home for six hours and they told me that the job is going to take to 2-3. I had to miss work as a result of the misquoted time. I was told that the representative who I spoke to was poorly trained and should not have told me that time. The installers were very unprofessional and sloppy and the windows installed as a result need to be redone because the job was so poorly done. They also left a tremendous mess in my house and in my yard.

I had to deal with management to try to get the situation rectified and for two months now I've been trying to get this done and it's been one thing after another. They were scheduled to come at 9 o'clock today and now I just got a call saying that they sent their installer out to another job first and then he will get to my house. So I've rearranged my schedule several times to accommodate.

The bottom line is they don't care about the customer and they do sloppy work because my windows are still in need of being repaired and I haven't been able to put my blinds up for 2 months or have any privacy until this job is done. And they don't communicate well at all with their customers. Very unsatisfied and would not recommend them.

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Window World Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 60 ratings and
80 reviews & complaints.
Contact Information:
Window World
118 Shaver Street
N. Wilkesboro, NC 28659
1-800-639-8946 (ph)
www.windowworld.com
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