PORT CLINTON, OHIO -- Windows are being installed today. Very disappointed. Color does not match the new windows in my addition as the salesman said they would. Also, picture windows were not as described. Maybe the salesman shouldn't of made our appointment on a Saturday and been in a hurry because his schedule was so packed. On a positive note, the installers are very efficient and nice. None of it is their fault. I blame the salesman. Now I have $13,000 worth of windows I am not happy with. So upset.
ROCKFORD, ILLINOIS -- Ordered windows on 10/31/2019. Was told they would be installed by 1/1/2020. They told me they would be closed for 2 weeks. 1 week at Thanksgiving and 1 week at Christmas. 12/31/2019 called them and was told windows were in but 4 weeks until they could be installed. Finally were put in on 1/23 2020. Called salesman on 12/31/2019 and he would never call me back. Installer was a subcontractor and did a great job. I would not recommend or use them again.
ALABAMA -- I got a quote. They said it was a contract and tried to charge me for windows they never installed!!! Be aware!!! They are crooks! I tried to resolve this matter and I found out today they reported it on my credit report. They actually expect me to pay them thousands of dollars for windows they NEVER INSTALLED!!!
DALLAS, TEXAS -- I had 13 windows replaced in January of this year. A friend had recommended Window World and she said she couldn't even tell they had been to her home. What a different experience I had... don't know if it was just a bad crew or what.
First, they told me they would do one window at a time because it was the dead of winter. They took out 5 windows in my dining room all at the same time. When I questioned why, I was told because I had hung a sheet up between the dining room and living room they thought it would be okay. A sheet does not keep the heat in!
My friend told me they were never inside her house. I had all 3 men in my house tracking up my white carpet. They chipped paint from my walls, chipped a wood base board, scratched saloon doors in bathroom, and gouged wall paper. They pitched an outdoor thermometer for a solar clock I had into an empty flower pot where it got rained on and now my temperature gauge doesn't work. They left chunks of mortar in the floor in several rooms. My dining table was covered in cement dust... I had a mess to clean up when they left.
I complained and their supervisor came out and he assured me that they would talk to the crew and make sure the next customer was aware these things might happen... said that is where they failed me. What?? If they had told me that, do you think I would've used them? He promised me a $100 discount for my troubles. I have not seen a penny. Oh, and when they say the person who referred you will get $100, don't believe them. She hasn't received a cent. I wish I had gone with another company. And do not believe the $189 window...12 windows cost me $3500.
BIRMINGHAM, ALABAMA -- Window World was supposed to be at my house between 12 and 2. I had a doctor appointment that day at 1:30 and rescheduled it for 9 so that I would be home. They call around noon and tell us that they are finishing up another job and that it will be more like 4-4:30. I wasn't even offered the option to reschedule! They show up right at 4:30 and get straight to work. They were to install 10 window. They finished the job up and left at 11pm! They didn't screw in the kitchen window AT ALL and we were shorted a screen. They totally disrupted my dinner and bedtime routine of my 2 and 4 year olds.
A few days later, I go out to our covered porch to a horrendous smell - like something had died! Come to find out, while installing a window one of the guys knocked the plug partially out of the outlet to our deep freeze. (We live in Alabama and this week the temps were in the high 90's with unreal humidity). I lost $400 worth of meat and peas and had to clean the deep freeze out with bleach! I emailed WW, no reply. I sent them a message on Facebook. A few hours later, Larry called. He told me he was sorry for what happened and that "it would be taken care of along with compensation for the clean up".
I waited a week, no check. I Facebook'd again. They were sending the check. I received a check for $150... $150 for $400 worth of meat and clean up??? I sent them another message on Facebook. Larry just called me and proceeded to tell me that $150 was the best that he could do. I reminded him of what he said about "taking care of it" and he said that he did not specify a dollar amount. I'm sorry, but when I give them a dollar amount in damages and his reply is "It will be taken care of", that tells me that he will cover the cost of damage! I was furious and told him that WW did not mind taking my $5000 and I could not believe this is how he is handling this.
RICHMOND, VIRGINIA -- When I first contacted Window World I set up an appt for the salesman to come out. Well I found out he didn't order all of my windows and ordered the door wrong 3 times and lied on my credit application. Well after months of waiting they came to install my windows and door. Door did not fit. As the crew was working on my windows they broke all of the glass out of the existing windows. Did not clean up any of the glass out of the floors nor did they clean the outside. I called them on this and the girl in the office all she could say was, "I'm well not sorry enough."
Both of my kids ended up getting glass pieces in their feet even after I cleaned up and thought I had gotten it all. I have small dogs as well and they stepped on the broken glass outside. I have had flat tires and so have my parents just from coming in my driveway where they dropped nails and screws but when you call the office you get the same girl and all she says is "I'm sorry!!"
I then asked them what they were going to do about my door since it was going on the 3rd time of ordering my sliding door and asked what could be done about the big picture window that was not ordered and to make a long story short one of the office managers which was a man this time and I wanted them to at least give me a price break and they wanted me to sign a new contract for the picture window. I refused and he threatened to sue me.
There was no customer service whatsoever. They don't care as long as they get what they want. Window World of Richmond VA also charged me before the work was even finished. I want people to know what kind of shady crap they do.
DALLAS, TEXAS -- I am so disappointed in the service we have received from Window World. We ordered replacement windows and a replacement sliding door from ** on 3/15. The installation was on 4/14. The crew who was supposed to show around 10 am ended up at our house to start installing at 4 pm. One of our windows was ordered incorrectly by ** (salesman) so they cut the window they had up and jammed it in the opening. We were told that a rush order would be put on the replacement window and we would have it in 2 weeks. After the rest of the windows were installed the crew left at about 10 pm.
The next day I look at the windows and my window sills are torn up, caulk isn't even filled in properly around them, they completely forgot to caulk one window (and left a drop cloth), and there's an exposed screw where they drilled through the frame. I called ** (field supervisor) the next day to explain the issues, he said that he would get someone back out the following day. The crew member shows up finishes the job from the initial repair and tells my husband they're not responsible for fixing the window sills! I talked with ** again on 5/15 inquiring about the replace my window we were supposed to receive.
** tells me he will look into it and call me the following day. No response. ** finally calls me on 5/21 and leaves me a voicemail that they have the window and need to set up installation date. That was 2 weeks ago today. My husband and I have both called multiple times to try and set up a date for installation with no response. My husband called the corporate office to advise of the situation, their response was: "we'll call the local store". Still no idea when we'll get our window installed.
I hate to resort to social media, but, I feel there is no other outlet at this point. We bought this house on 3/12 and knew we wanted to update our windows. I would like to have a house warming party but we have a window that is cut up and looks awful in our kitchen. How can this be resolved? Please advise.
OKLAHOMA CITY, OKLAHOMA -- An older grandpa like salesman promised that new windows plus all the wood around the old rotting windows, except for the transom above the window inside the sheetrock, would be replaced all for $189.00 per window plus $50.00 per window to tear out old windows. OK, not bad, all new wood, sure I would do that, the salesman seemed trustworthy. Here is half the money.
The installers arrived 4 weeks later, looked at the windows, and said the wood is rotten around the old windows and they didn't think it was a good idea to install new windows. Well, you are supposed to install new wood around the windows or that is what I was told by the salesman, please just call and get this clarified. I am sure there was just a mistake. But the guys were sent to my house from Window World and were actually told that they would not need anything else for the job but the windows.
The installer said that they were often sent out to jobs that the homeowner was told one thing but they never intend to fulfill the empty promises. He asked that I didn't say anything about what he told me because he would not get any more work from Window World because he was just contracted labor that they randomly use.
The phone call produced nothing but an ensuing argument between me and the owner. They told the contractor to install the windows as is. I told the owner that I would take him to court if he didn't replace the rotten wood around these newly installed windows. The owner came to my house arguing with me and even threatened to tell the judge if I took him to count that I cursed him out over the phone which absolutely did not happen. I showed him areas that I could push my finger into the old rotten wood. The next day about three window sills on the outside of the house was replaced. One of the sills had a crack the entire length of the window sill.
The two guys installing my siding listened to and witnessed this entire drama took it upon themselves to tear out the broken wood on the window sill as well as replacing the other rotten wood around the windows. I will never purchase a single item from Window World again and I will never recommend them to do anything for anyone.
PITTSBURGH, PENNSYLVANIA -- I worked for Window World for one month and they never gave me enough time to learn the job. They didn't get any traffic flow in their showroom - 30 people in one month - and blamed me for not getting enough appointments for salesmen. I got 15 appointments for 30 guests! I had to leave work for 30 minutes to go home and find my wallet, which I thought I lost, and they docked me for four hours pay. They were mad because I didn't notify anyone and took $36 out of my pay. No one was around to notify!
The marketing director jumped on my case less than one month into the job because of low productivity, lack of communications with her, complaints from five customers who lied about bad experiences with me in the showroom or on the phone during greeting calls, and a broken window pane that I never touched. I completed most of the greeting calls - 300 in one month - with positive results and they terminate me for losing two contracts because two customers didn't give me a chance to say anything in the showroom.
Then I got blamed for not directing a salesman, who was present in the showroom, to a customer when they are looking for windows. I was never told to do that. I scheduled appointments on my computer when the customer was available for an appointment. I would get on the phone with a customer to review their contract and I couldn't even read details back to them because I couldn't understand the salesman's writing style.
One time I said the wrong color to a customer and they cancelled their contract because they claimed they talked that same day with the salesman and changed the colors of their windows. I didn't know they spoke with a
salesman and then she cancelled the contract. I got blamed for that as well. They kept changing the job description as we went along. I went on Craig's List to look for a second job because I was only getting $9 per hour and they had the audacity to post my job the day before they fired me. They claim they help various charities with generous contributions.
Now I face losing my house to a school tax bill due November 30 if I can't find work and falling behind on other bills because Window World makes new employees out to be scapegoats for their lack of communications and lousy training procedures.
GRAND PRAIRIE, TEXAS -- Window World will hire contractors so you will not know the skill of workmanship. I had 11 windows replaced and they sent out a 2 man crew (father and son). The father was still teaching the son while at the house. They used drop clothes inside the house under the area where the windows were being ripped out. There were no drop clothes put on the outside of the house and the next day I spent most of the day using my own shop vac to vacuum up shards of glass (still don't know if some of the glass fell into the pool that is outside the kitchen windows.)
I am also concerned about now planting in the flower beds that were under the windows as I am fearful of getting glass in my hands the caulking that was put on the inside of the windows was put down very uneven and also not completely sealed. They cut corners and put new caulking over some of the old caulking instead of removing all of the old.
Some of the boards around the bay window were loosened while the windows were being removed and they didn't reseal the wood under the windows. All of the caulking on the outside of the windows was smeared unevenly and without any attention to detail as the caulking was all over the bricks next to the windows and there are still spots where the windows were not sealed completely.
After they drove off I had to use my shop vac and clean up all of the broken glass they left on the street that was under their trailer that they used to haul off all of the broken old windows. I have a call into the company for a manager to come look at the work done and I will do a follow up post after I meet with Window World.