BIRMINGHAM, ALABAMA -- Window World was supposed to be at my house between 12 and 2. I had a doctor appointment that day at 1:30 and rescheduled it for 9 so that I would be home. They call around noon and tell us that they are finishing up another job and that it will be more like 4-4:30. I wasn't even offered the option to reschedule! They show up right at 4:30 and get straight to work. They were to install 10 window. They finished the job up and left at 11pm! They didn't screw in the kitchen window AT ALL and we were shorted a screen. They totally disrupted my dinner and bedtime routine of my 2 and 4 year olds.
A few days later, I go out to our covered porch to a horrendous smell - like something had died! Come to find out, while installing a window one of the guys knocked the plug partially out of the outlet to our deep freeze. (We live in Alabama and this week the temps were in the high 90's with unreal humidity). I lost $400 worth of meat and peas and had to clean the deep freeze out with bleach! I emailed WW, no reply. I sent them a message on Facebook. A few hours later, Larry called. He told me he was sorry for what happened and that "it would be taken care of along with compensation for the clean up".
I waited a week, no check. I Facebook'd again. They were sending the check. I received a check for $150... $150 for $400 worth of meat and clean up??? I sent them another message on Facebook. Larry just called me and proceeded to tell me that $150 was the best that he could do. I reminded him of what he said about "taking care of it" and he said that he did not specify a dollar amount. I'm sorry, but when I give them a dollar amount in damages and his reply is "It will be taken care of", that tells me that he will cover the cost of damage! I was furious and told him that WW did not mind taking my $5000 and I could not believe this is how he is handling this.
RICHMOND, VIRGINIA -- When I first contacted Window World I set up an appt for the salesman to come out. Well I found out he didn't order all of my windows and ordered the door wrong 3 times and lied on my credit application. Well after months of waiting they came to install my windows and door. Door did not fit. As the crew was working on my windows they broke all of the glass out of the existing windows. Did not clean up any of the glass out of the floors nor did they clean the outside. I called them on this and the girl in the office all she could say was, "I'm well not sorry enough."
Both of my kids ended up getting glass pieces in their feet even after I cleaned up and thought I had gotten it all. I have small dogs as well and they stepped on the broken glass outside. I have had flat tires and so have my parents just from coming in my driveway where they dropped nails and screws but when you call the office you get the same girl and all she says is "I'm sorry!!"
I then asked them what they were going to do about my door since it was going on the 3rd time of ordering my sliding door and asked what could be done about the big picture window that was not ordered and to make a long story short one of the office managers which was a man this time and I wanted them to at least give me a price break and they wanted me to sign a new contract for the picture window. I refused and he threatened to sue me.
There was no customer service whatsoever. They don't care as long as they get what they want. Window World of Richmond VA also charged me before the work was even finished. I want people to know what kind of shady crap they do.
DALLAS, TEXAS -- I am so disappointed in the service we have received from Window World. We ordered replacement windows and a replacement sliding door from ** on 3/15. The installation was on 4/14. The crew who was supposed to show around 10 am ended up at our house to start installing at 4 pm. One of our windows was ordered incorrectly by ** (salesman) so they cut the window they had up and jammed it in the opening. We were told that a rush order would be put on the replacement window and we would have it in 2 weeks. After the rest of the windows were installed the crew left at about 10 pm.
The next day I look at the windows and my window sills are torn up, caulk isn't even filled in properly around them, they completely forgot to caulk one window (and left a drop cloth), and there's an exposed screw where they drilled through the frame. I called ** (field supervisor) the next day to explain the issues, he said that he would get someone back out the following day. The crew member shows up finishes the job from the initial repair and tells my husband they're not responsible for fixing the window sills! I talked with ** again on 5/15 inquiring about the replace my window we were supposed to receive.
** tells me he will look into it and call me the following day. No response. ** finally calls me on 5/21 and leaves me a voicemail that they have the window and need to set up installation date. That was 2 weeks ago today. My husband and I have both called multiple times to try and set up a date for installation with no response. My husband called the corporate office to advise of the situation, their response was: "we'll call the local store". Still no idea when we'll get our window installed.
I hate to resort to social media, but, I feel there is no other outlet at this point. We bought this house on 3/12 and knew we wanted to update our windows. I would like to have a house warming party but we have a window that is cut up and looks awful in our kitchen. How can this be resolved? Please advise.
ATLANTA, GEORGIA -- We spent almost $18K on new windows and front door. It was amazing how fast the sales team was on-site to place the order. They did tell us it would take 8 weeks to have installed and we agree. I am fine with that as long as you communicate with me. The Scheduling Team is almost non-existent at Window World, I had to call in every-time to get the installation going. If I hadn't called I'd probably still be waiting on them to come out and install.
We also ordered a front door as well, same issues with scheduling took forever, they never proactively called and kept us updated - ZERO Communication. So I called again and forced them to pick a date to install the door which we did. Door installed we are happy with product but not happy with the lack of customer service. The Door settled over some time and we had to have them come out to meet to adjust. Again I had to force the date for them to come on-site or it still wouldn't be scheduled but a nice young man came out and documented what needs to be repaired. Almost 6 weeks later nothing, no phone calls, updates and a door that still not working properly.
So again, WE call Window World to find out what the hold up is and we get Elaine. Elaine wants to argue instead of help. Elaine doesn't care that we spent $18K and just want our door fixed. Elaine decides to argue about everything and make snarky remarks. So remember this if you're looking for windows, they could care less about you after they get their money. It's all about the sales, customer service sucks big-time. It's a shame because they have a good product but obviously a lack of leadership to ensure proper scheduling and customer service.
DC -- I am an architect that often assists clients with the window orders for their project. I worked with many window companies before. Window World is by far the worst. For this order I dealt with Window World of DC (Chantilly office). Their contract states installation will start in 4-6 weeks, same thing that the salesperson is telling you at the beginning. My window order came 11 weeks after we had a signed contract.
In clear breach of the contract, they blamed it all on the weather. Needless to say, the windows are manufactured in a factory, so that part doesn't depend on the weather at all. As for being able to install: it didn't rain for 7 weeks, on the contrary, we had a very warm fall and winter, with little precipitation. As a matter of fact, after they got the windows they installed within 5 days, so obviously it wasn't that they couldn't install, it was that it took 11 weeks to make the windows, instead of 4-6 as promised. The way they handled the situation was also really pathetic. Never called to inform of anything, I had to call numerous times to inquire about status, only to be told each time that my order is on the next shipment. It never was. So they were just lying me straight in the face.
Even the small courtesy things, like when they finally scheduled the installation, and gave a rather large time frame for arrival, I asked if I can get a phone call half an hour before the crew arrives, since it's a house in construction, nobody lives there and I don't want to wait for 2 hours. The answer was "I don't know their phone number". Another obvious lie! The owner lost thousands of dollars due to the huge delay of the window order and not being able to finish the renovation and sell the house as planned.
The only discount Window World offered was $120. This was for a whole house window order of thousands of dollars. The only good point: the installation crew was very quick, professional and cleaned up everything at the end. But even with the installation - part of the order there was a sliding door. It wasn't installed that well in the sense that it doesn't slide easily and you have to push very hard to close it completely in order to be able to lock it. When I asked for it to be fixed I was told that this is how new sliding doors are, they are difficult to open and close. NO!! On the contrary, a new sliding door is supposed to look and function great. They think nobody saw windows and sliding doors before, and the way they lie people in their face is appalling!
TUCSON, ARIZONA -- This is a review of the Window World in Tucson Arizona (520-747-1560) owned by C Lutz at the time of my window purchase/installation in 2017.
During the original estimate on 1/06/17 a salesman measured the windows. Owner came by 1/17/17 to remeasure the windows to make sure the measurements were correct. Deposit charged to my credit card on 1/31/17.
Installation date scheduled for 3/18/17. Installer arrived without materials needed to replace the window frame (as agreed in contract) and even though the windows were measured twice (once by the owner), one of the windows was incorrect size. Installation was canceled until all the correct materials were available, including the window.
After the installation and before the owner left I showed him areas of concern related to the installation of the windows. He stated that after the windows set for a few days he would return to complete the work. I called the company multiple times and was told the owner would call me. I did not get any calls from him. Over 18 months later and I still have not heard from the owner, my window installation has not been properly completed, and sometimes one of the windows screeches when I open or close it. The window is scraping against the vinyl track when opened/closed and leaving a black groove in the white vinyl. I find bits of vinyl in the ledge. The screens do not fit properly so when I open the windows the flies, mosquitoes, and other pests fly into my home. The caulking was sloppily done, with caulk smeared on the bricks and the window vinyl. Two completely different colors of caulk were used on the same window. In some areas the caulk is already separating from the window. The wood trim that the owner installed when replacing the window frame is unevenly cut and the window ledge is ragged. I have photos, invoices, and emails to back my statements.
What good is a lifetime warranty if the company takes months to get the windows installed, installs the windows incorrectly, does shoddy work, uses cheap product, and never returns calls when the work is incomplete and incorrectly done?
KINGSPORT, TENNESSEE -- Bought a house for my mother four years ago. Its board batten no room to insulate in the walls. And had old leaky windows. We needed to stop the air from escaping thru the old windows fast. Window World was not quite 189.00 but we had to have them remove storm windows and install white metal trim windows. Came in under 300.00 per window. The install of six windows took nearly six hours, which told me that they were taking their time and doing a good job. The guy who was assisting the install was the stepson of the owner of this particular Window World. They did a very neat job cleaned up the house when they were done and caulked inside and out.
So far there is no failure of any kind to the windows and mom's little house heats up so much better now. With new windows and a blanket of blow in insulation in the attic. Windows are great. Install was done with care. So far I have to give the a big thumbs up in our area, where most window dealers wanted 600.00 per window in her little house. I could see spending that if you had a new airtight insulated house. But for our application we really needed just to stop the air infiltration in her place and the product they sold us did just that.
If you're in the Kingsport TN area I would highly recommend you use them. I just bought a home in gate city VA, built in 1930. Was over there the other day and even with the storm windows shut up, I used my vape pen to blow vape around the windows inside and could immediately see the smoke get sucked into the void between the storm window... I am definitely going to call Window World to do the work on this house as I need 31 windows. This is an old historic house and also has no insulation... New windows will keep the heat inside and assist in lowing your heating costs.
We tried everyone had them come out and the lowest we got before calling Window World was nearly 500.00 per window and was simply not doable. Our windows came in a little under 300.00 each and work great. I'm sorry everyone else had such a bad experience and did not get the quality of work that we did. I guess it's just the subcontractors, of which you cannot predict. Even with Lowe's they use subcontractors so there is always a chance you're going to get ** work even with a more expensive window. (sigh).
CLARKSVILLE, TENNESSEE -- It has been 15 months since we had our windows and storm door installed. The windows are great. The storm door not so much. First of all the door is not as described in the brochure. The door is cheaply made and not as good of quality as the door I have from Lowes. Secondly my storm door is still not properly installed. After 7 trips for them to complete and fix the issues and 3 different installers the door is missing a frame leg. (That's the part where it should latch.) I've even driven an hour and half to Clarksville to meet with the owner. All they wanna do is to continue to say they will fix it. They have put several holes in my house that will require me to have the opening rewrapped with metal siding. I have 2 door slabs and 3 different handles from their attempts to fix it. I spoke with the owner Mr. Hooper on the phone who basically said they would continue to try to fix the issue but a refund is not going to happen. He stated " its been over a year. Why would I refund your money". Even though I have stayed in contact with them and their contractors. He even stated " I only make $35 on storm doors and I have bought you 2 already"! I explained that I have had to take 7 days off from work for them to continue to try to fix issues. I requested the corporate number and he said he didn't have it to Google it. After awhile he gave me the number but stated " they won't be able to help you". Well he was right. The corporate office had me speak with their customer relations person who told me all they could do was call the owner and speak with him. Thankfully I documented everything they did, when they were here, and the damage created by their attempts to fix the storm door. Including when it was non functioning and wouldn't latch and would swing in the wind if I didn't prop something against it. So if you need window or doors I suggest you look elsewhere! The owner is young and unprofessional. Their customer service is seriously lacking and if you have an issue you have little recourse except to let them continue to damage your property in an attempt to fix your issues. I will be filling a complaint with the Better Business Bureau and will attempt to recoup the $500 the door cost and damages in small claims court. So save your time and use a different company please!!!
TALLAHASSEE, FLORIDA -- I contracted with Window World of Tallahassee to replace 14 windows and a door in our newly purchased home. Initially I was satisfied with the timeframe and quality of the job. I still believe the actual windows are a quality product. A period of time later when replacing the siding on our home extensive rot was discovered around virtually all of the windows that has either A) started since the completion of the job or B) was noticed but ignored/covered up with extensive wood putty and caulk to make it LOOK like a quality job.
Window World of Tallahassee refuses to accept any sort of responsibility for the rotting wood (even though it was understood in the contract that any rotting wood found would be repaired or replaced during installation at an additional cost to me). I am now having to remove the windows, replace all of the rotten wood and reinstall all of the windows at a cost of thousands of dollars to me.
Don't be fooled by their pricing. If you have to re-do the job in the near future because of their shotty workmanship it will cost you much, much more than getting a quality job done the first time. I have reported to the BBB and am writing negative reviews, but Window World doesn't seem to care. They got my money... They're done!
FORT WORTH, TEXAS -- Window World expects customers to wait around at Window World's convenience for installation. Customer is stuck after putting half down. Require the customer to be home all day and say they will call with a estimate of time but do not keep their promise. Would not order again. What business model requires the customer to just hang out all day with no reference of time? Finally called the corporate office and had to wait on a call. Was finally called by installers on job site using his cell phone with a bad signal saying 5 hours later. I had requested a morning install. Very bad experience all around.