ORLANDO, FLORIDA -- I bought from Window World about 5 years ago. I have a terrible leak around one of my windows, and I have a video showing water leaking in during a rainstorm. However, Window World will not send out a repair technician until I first pay a 3rd party company to do a leak detection report. Like I said, I have video of the water pouring in, but they said that won't do any good.
Now we're into the dry season, so it will be months before the daily thunderstorms return to Florida and I will have an opportunity to call the Lead Detection company...They have to actually see it leaking to verify it. In the meantime I wonder how much mold is growing in my walls? What a terrible way to do business. I have since talked to a Pella representative and they said this is a common issue with Window World. I am so sorry I bought from them.
MARIETTA, GEORGIA -- I originally placed the order in June of 2020, being told it would take 6 to 8 weeks for delivery and an installation date a week or so later. After 12 weeks and no call from WW, I called only to be told it would be a few more weeks. By the middle of September I called to find out what was the problem, no one could tell me anything. Finally after 4 months of waiting, I called to cancel and demand a refund, this prompted a quick response but still bad service.
As others have stated in reviews, no one from WW will call you to explain, you must do this yourself and inquire. Quick to come and give a quote or collect money by a salesman but slow on delivery of the product and installation. I should have read the reviews before I dealt with them which I will never do again. Time will tell if the installation is a success, I pray I don't have to call come warranty service. Beware folks.
ORLANDO, FLORIDA -- After waiting 18 weeks Window World installed some of my windows, 3 are defective and don't seal properly. Two have wrong screens and one ripped. I called several times, left messages and even texted them, no replies to fix anything. Now after 40 weeks they have gotten my last window in. So only reason they are now interested in fixing my other problems is because I have to finish paying them. Worst company to deal with. Their warranty is worthless, since they never respond to fix anything.
ATLANTA, GEORGIA -- We spent almost $18K on new windows and front door. It was amazing how fast the sales team was on-site to place the order. They did tell us it would take 8 weeks to have installed and we agree. I am fine with that as long as you communicate with me. The Scheduling Team is almost non-existent at Window World, I had to call in every-time to get the installation going. If I hadn't called I'd probably still be waiting on them to come out and install.
We also ordered a front door as well, same issues with scheduling took forever, they never proactively called and kept us updated - ZERO Communication. So I called again and forced them to pick a date to install the door which we did. Door installed we are happy with product but not happy with the lack of customer service. The Door settled over some time and we had to have them come out to meet to adjust. Again I had to force the date for them to come on-site or it still wouldn't be scheduled but a nice young man came out and documented what needs to be repaired. Almost 6 weeks later nothing, no phone calls, updates and a door that still not working properly.
So again, WE call Window World to find out what the hold up is and we get Elaine. Elaine wants to argue instead of help. Elaine doesn't care that we spent $18K and just want our door fixed. Elaine decides to argue about everything and make snarky remarks. So remember this if you're looking for windows, they could care less about you after they get their money. It's all about the sales, customer service sucks big-time. It's a shame because they have a good product but obviously a lack of leadership to ensure proper scheduling and customer service.
DC -- I am an architect that often assists clients with the window orders for their project. I worked with many window companies before. Window World is by far the worst. For this order I dealt with Window World of DC (Chantilly office). Their contract states installation will start in 4-6 weeks, same thing that the salesperson is telling you at the beginning. My window order came 11 weeks after we had a signed contract.
In clear breach of the contract, they blamed it all on the weather. Needless to say, the windows are manufactured in a factory, so that part doesn't depend on the weather at all. As for being able to install: it didn't rain for 7 weeks, on the contrary, we had a very warm fall and winter, with little precipitation. As a matter of fact, after they got the windows they installed within 5 days, so obviously it wasn't that they couldn't install, it was that it took 11 weeks to make the windows, instead of 4-6 as promised. The way they handled the situation was also really pathetic. Never called to inform of anything, I had to call numerous times to inquire about status, only to be told each time that my order is on the next shipment. It never was. So they were just lying me straight in the face.
Even the small courtesy things, like when they finally scheduled the installation, and gave a rather large time frame for arrival, I asked if I can get a phone call half an hour before the crew arrives, since it's a house in construction, nobody lives there and I don't want to wait for 2 hours. The answer was "I don't know their phone number". Another obvious lie! The owner lost thousands of dollars due to the huge delay of the window order and not being able to finish the renovation and sell the house as planned.
The only discount Window World offered was $120. This was for a whole house window order of thousands of dollars. The only good point: the installation crew was very quick, professional and cleaned up everything at the end. But even with the installation - part of the order there was a sliding door. It wasn't installed that well in the sense that it doesn't slide easily and you have to push very hard to close it completely in order to be able to lock it. When I asked for it to be fixed I was told that this is how new sliding doors are, they are difficult to open and close. NO!! On the contrary, a new sliding door is supposed to look and function great. They think nobody saw windows and sliding doors before, and the way they lie people in their face is appalling!
PHOENIX, ARIZONA -- I had used Window World for a house I owned in 2009 with great results. I recently sold that house and moved into a new one (early 2016) that needed new windows and went with Window World since I had a nice experience with them previously. Ugh, big mistake. The actual windows themselves are fine, but the service was so horrible it would have been comical if I didn't have to deal with the results and the continual follow-up in an attempt to fix my issues.
First off, the salesperson made a mistake on the order and I ended up with only one privacy frosted window when I actually ordered two privacy frosted windows. I tried to remedy this issue, but really I didn't want them to remove the clear window and install a frosted window because they had caused property damage with other windows and I didn't want to risk more damage. Also, the company refused to acknowledge the mistake, they explained to me how I had "changed my mind" or maybe my husband changed the order (I'm not married, I was the only one dealing with the company, and my name was the only name on the documents).
I also didn't want to wait another 7 weeks to have a new window manufactured and invite not so great characters into my home for yet another uncomfortable installation. There were two guys that came to remove/install the windows, one guy was okay but missing most of the day because he was at home improvement stores looking for tiles to replace the ones that were broken when removing my old patio door to install the new one. The other guy was swearing and yelling and just generally making comments about how unhappy he was about doing this work - how uncomfortable and potentially dangerous!
When I brought this up to manager he said that he knows the guys on my job and they never use that kind of language, but he's not saying he doesn't believe me. Sure. I'm not even sure they know who they send out on the jobs anyway because my form had whiteout over the installer's name with a name written over it, but that name wasn't the name of either of the guys that were there!
As soon as they had left after the installation I knew I would need to call someone to come back because the caulking was done in a rush and had huge gaps that should have been filled. I didn't feel comfortable bringing it up at the time because the one guy seemed so angry and potentially dangerous. When I called and asked for someone different to be sent out to re-do the caulking (and air my other complaints), they did not seem to think any of my issues were valid, did not provide me with solutions, and they sent the same guy from the installation.
Even the second time around the guy still missed spots in the caulking and was in an incredible hurry. It's hard to get anything done when the company just doesn't want to acknowledge any issues. Hopefully I don't have to use the lifetime warranty for any reason, I can only imagine the fight I'd have to go through to get warranty service.
ARDEN, NORTH CAROLINA -- Ordered whole house siding and 38 windows in September. Gave them down payment of half, $24K. Said they were booked out 14 weeks. It took them 9 MONTHS to do the job. They came out in January and ripped all the old siding off exposing vapor barrier and left it like that for several months. Left all that crap in the yard and it blew all over 15 acres. We had to go around and pick it up out of neighborhood. They finished the job after numerous phone calls and threats. But this is not a professional job. Sorriest company out there.
DO NOT USE WINDOW WORLD. They hire subcontractors that are not qualified. Wish I had used Home Depot and I told them so. Worst experience ever. They've been out 3 times to fix shoddy work. They're gonna have to come again as I recently discovered some siding is loose and the siding they put around some specialty widows holds water. No weep holes.
CEDAR RAPIDS, IOWA -- The salesman measured, told us six weeks, second employee comes, saying he works in the factory, reaffirming measurements. The installers were great But the door didn't fit the opening, guess what? Upcharge of $350.00 to make it fit per the company. No way Jose we have a contract, after the manager Jessica is calling and texting installer. She asks him if she should call me back after I've tried twice to reach her. She in turn tells me, they will not put on the “extra charge”. Do they really believe senior citizens are all suffering from dementia. By the way, our door was a month late. There'd better be a hefty discount. Unlike other comments, the installers saved the day. They were very professional and courteous.
OKLAHOMA CITY, OKLAHOMA -- We had windows original to the house (1982) and decided that the curtains blowing inside on a windy day was a bad thing. We got estimates from a few companies. They ranged from $18,000-$3,000, needless to say the $18,000 was a no go. We decided to go with window world even though they were not the cheapest. The sales person was not all that great. I frustrated him because I did my research and knew what I wanted.
After 6 weeks my windows finally came in. I had 8 windows but because the opening on one was so big they had to make it into 2 windows. The first scheduled date for install was cancelled because it was too cold and my house has half of the windows in stone and the mortar won't set in temps below 32 degrees. The second install day came up and the temp was only 34 degrees but they decided to roll with it. They were supposed to show up between 8-9 am. At 9:30 I called and was told they were about to leave. Then I called again at 11:00 and was told they were about 30 minutes away even though my house is less than an hour from their wear house.
They finally showed up at 12:30. They told me they should be able to get most of the way done in the 5 hours they had. They got 2 windows out and 2 placed and foamed around the edges. I told them they could be at my house at 7 the next morning to start working. They showed up at 8:30. They told me that their trailer with my windows in it fell off while driving down the highway. At 12:00 they had removed one more window and installed the interior trim on 2.
I was quite ticked off and told them I could not miss anymore work. They decided to work outside and get it all buttoned up. That didn't happen. When I got home it was half done and looked like crap. They set a 3rd day to work on my house. I told them I would not allow the first 2 installers back in my property. They sent 2 new guys that were able to do the next 5 windows in 4 hours. So if you get the Pete and chad I'm sorry. Chad seemed like a smart guy, he was the helper so he couldn't take charge. But Pete is a moron, send them away and ask for a different group of installers.
With this company the right hand does not know what the left is doing. I had a $35 balance left to make to conclude my business with this company. I was told not to worry about it they would write it off because of the hassle I went through. That was the least they could do after I took 3 days off. Then I get a bill in the mail for the $35, I call and had to talk to 3 people to get it taken care of. The manager Scott is a moron and after meeting him and talking to him I am not impressed. He kept saying "we will make it right, you have my word." Well his word is crap! Do not use this company, you will regret it.
CHANTILLY, VIRGINIA -- I hired Window World to do a complete replacement of the exterior of my 3000 sq foot home (roof, siding, gutters). Sales negotiations went well and our sales representative was always responsive. However installation and project management were terrible. The installation crew was unprofessional, had little knowledge of the product being installed and even attempted to fabricate makeshift materials when they ran out of supplies.
The roofing crew showed up on site without an air compressor and had to borrow my unit for a day. On another day the siding guys did not have a saw and again asked to borrow my tools to complete their work. Several days the workers were on site without a work truck containing necessary tools. Countless calls were made to Window World DC to have a representative come out and oversee their subcontractors. It wasn't until the project was nearly complete that the installation manager stopped by the site. At that point the job had been overdue by almost a full week and most of the work was complete.
A daily mess was left and at one point the workers even used my grill cover as a tarp to cover the air conditioning unit. 6 months after the installation I am still finding problems and have had Window World DC cancel on me twice the day before they were due after committing to the date to complete the repairs. While in my attic I noticed that the professional roofers had roofed over a 4" hole in the plywood and the siding team had placed siding over missing sheathing on the gables on the house. House wrap and step flashing were visible from inside the attic.
The attractive price was not worth the horrible experience that I have had. Here is a quote from the latest email with Window World DC on rescheduling. Apparently if they do the work for you ensure that it will be done by ** as he is the only worker available to do quality work.
From Install Manager **: "We as a company want/need ** to be the one to do the repairs at your house since he knows exactly what is needed to be done and to make sure the quality of work is top notch. I could get another crew, but we would not trust that everything would come to meet your/our standards."
All issues from the original installation were finally corrected though it took several months to complete.
I hired window world to do a complete replacement of the exterior of my 3000sq foot home (roof, siding, gutters). Sales negotiations went well and our sales rep was always responsive. However installation and project management were terrible. The installation crew was unprofessional, had little knowledge of the product being installed and even attempted to fabricate makeshift materials when they ran out of supplies.
The roofing crew showed up on site without an air compressor and had to borrow my unit for a day. On another day the siding guys did not have a saw and again asked to borrow my tools to complete their work. Several days the workers were on site without a work truck containing necessary tools. Countless calls were made to window world DC to have a representative come out and oversee their subcontractors. It wasn't until the project was nearly complete that the installation manager stopped by the site. At that point the job had been overdue by almost a full week and most of the work was complete. There are too many details to list everything that went wrong.