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Six Hour Install
StarStarStarStarStarBy -
Rating: 5/51

KINGSPORT, TENNESSEE -- Bought a house for my mother four years ago. Its board batten no room to insulate in the walls. And had old leaky windows. We needed to stop the air from escaping thru the old windows fast. Window World was not quite 189.00 but we had to have them remove storm windows and install white metal trim windows. Came in under 300.00 per window. The install of six windows took nearly six hours, which told me that they were taking their time and doing a good job. The guy who was assisting the install was the stepson of the owner of this particular Window World. They did a very neat job cleaned up the house when they were done and caulked inside and out.

So far there is no failure of any kind to the windows and mom's little house heats up so much better now. With new windows and a blanket of blow in insulation in the attic. Windows are great. Install was done with care. So far I have to give the a big thumbs up in our area, where most window dealers wanted 600.00 per window in her little house. I could see spending that if you had a new airtight insulated house. But for our application we really needed just to stop the air infiltration in her place and the product they sold us did just that.

If you're in the Kingsport TN area I would highly recommend you use them. I just bought a home in gate city VA, built in 1930. Was over there the other day and even with the storm windows shut up, I used my vape pen to blow vape around the windows inside and could immediately see the smoke get sucked into the void between the storm window... I am definitely going to call Window World to do the work on this house as I need 31 windows. This is an old historic house and also has no insulation... New windows will keep the heat inside and assist in lowing your heating costs.

We tried everyone had them come out and the lowest we got before calling Window World was nearly 500.00 per window and was simply not doable. Our windows came in a little under 300.00 each and work great. I'm sorry everyone else had such a bad experience and did not get the quality of work that we did. I guess it's just the subcontractors, of which you cannot predict. Even with Lowe's they use subcontractors so there is always a chance you're going to get ** work even with a more expensive window. (sigh).

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Poor Service After the Sale!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TALLAHASSEE, FLORIDA -- I contracted with Window World of Tallahassee to replace 14 windows and a door in our newly purchased home. Initially I was satisfied with the timeframe and quality of the job. I still believe the actual windows are a quality product. A period of time later when replacing the siding on our home extensive rot was discovered around virtually all of the windows that has either A) started since the completion of the job or B) was noticed but ignored/covered up with extensive wood putty and caulk to make it LOOK like a quality job.

Window World of Tallahassee refuses to accept any sort of responsibility for the rotting wood (even though it was understood in the contract that any rotting wood found would be repaired or replaced during installation at an additional cost to me). I am now having to remove the windows, replace all of the rotten wood and reinstall all of the windows at a cost of thousands of dollars to me.

Don't be fooled by their pricing. If you have to re-do the job in the near future because of their shotty workmanship it will cost you much, much more than getting a quality job done the first time. I have reported to the BBB and am writing negative reviews, but Window World doesn't seem to care. They got my money... They're done!

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Bait and Switch - Run
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- They advertise any window replaced for $189.00 - up to a certain size. When the salesman ** came he said "Oh, you're replacing vinyl windows? I'm sorry, but our price is only valid if you replace wood windows. But we can replace these for $250.00". I told him to leave. He then insulted me further with saying: "Well, we can do it for $246.00 per window." How stupid does he think I am. I told him that that I have no interest in dealing with them.

He later called me and offered to do it for $ 200 per window, but I made it clear that this was principle and that I have no interest in dealing with such an unethical company. This is called 'Bait and Switch' and it's illegal in Georgia.

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Bad Installation - customers are last
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FORT WORTH, TEXAS -- Window World expects customers to wait around at Window World's convenience for installation. Customer is stuck after putting half down. Require the customer to be home all day and say they will call with a estimate of time but do not keep their promise. Would not order again. What business model requires the customer to just hang out all day with no reference of time? Finally called the corporate office and had to wait on a call. Was finally called by installers on job site using his cell phone with a bad signal saying 5 hours later. I had requested a morning install. Very bad experience all around.

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Poor and Sloppy Installation and Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RI, RHODE ISLAND -- About 2 months ago I hired Window World to come in and install windows in my living room and in my kitchen. They were at my home for six hours and they told me that the job is going to take to 2-3. I had to miss work as a result of the misquoted time. I was told that the representative who I spoke to was poorly trained and should not have told me that time. The installers were very unprofessional and sloppy and the windows installed as a result need to be redone because the job was so poorly done. They also left a tremendous mess in my house and in my yard.

I had to deal with management to try to get the situation rectified and for two months now I've been trying to get this done and it's been one thing after another. They were scheduled to come at 9 o'clock today and now I just got a call saying that they sent their installer out to another job first and then he will get to my house. So I've rearranged my schedule several times to accommodate.

The bottom line is they don't care about the customer and they do sloppy work because my windows are still in need of being repaired and I haven't been able to put my blinds up for 2 months or have any privacy until this job is done. And they don't communicate well at all with their customers. Very unsatisfied and would not recommend them.

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Shame On Window World, Shame Shame Shame!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- First like many, estimate was bait and switch. If you are attempting to save money... you get what you pay for with Window World. Four Grand, 20 calls, one year later and still waiting on a refund for an "odd" (their term) - hexagonal shaped window. The installer measured the window more times than I can recall, and ordered FIVE different windows at FIVE different times and still couldn't get it right. Management has done everything to avoid me and to send someone to repair masonry that was loosened and damaged by the pushing and forcing of the FIVE different windows that were ordered.

One of the windows installed is defective and water seeps in slowly when it rains hard. Imagine how much air is escaping! So customer service "ordered a replacement four months ago. I have come to the realization I will never receive it. SAVE YOURSELF FROM THE ANGUISH THIS COMPANY WILL BRING. THEY ARE A FRAUD. Shame on Window World, shame!!

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Was Lied to and Took Payment for Window That Was Never Ordered
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VOLUSIA, FLORIDA -- We ordered a replacement window on 2/25/2015 and paid over the phone with a credit card and was told by Harold that the window would take 2 to 2 1/2 weeks. When we called a week in for a receipt for payment and wanted to confirm payment and order received invoice. Called the next week to see if it was on the truck and was told they were checking. No luck and no phone call back. Now almost three weeks in and we are being handed around on phone from Melissa to heather to dawn to Harold and find out the window was never ordered and that they would gladly cancel order because they would not make any money on one window.

Wow. I mean wow. What kind of business is that? They also said reason it was not ordered was they were remodeling and the order was pushed to the side. They have many excuses and many lies. We are getting ready to remodel a house with 21 windows and to sliding doors. I guess they will not be the company we will call for those windows.

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Exceptionally Satisfied With Experience.
StarStarStarStarStarBy -
Rating: 5/51

CHESAPEAKE, VIRGINIA -- After consulting a different company and getting a $26K estimate on 21 windows, we called Window World. The salesperson was superb, explaining the product before showing us the cost: $8,400...less than 1/3 of the price of an Anderson window. We were told it would be 4-6 weeks before the windows were ready. Only 3 weeks later, however, we got the call that the windows were ready. WW sent a team of 6 friendly guys out to the house. They had all the old aluminum windows out and the new vinyl windows installed in 1 hour...then they spent 2 hours on the trim, finish and cleanup.

When they left, I was amazed. Great looking windows, a clean house with NO debris, and no damage to my window sills or walls. Other people may have had bad experiences, but in Hampton Roads, VA, Window World rocks. I would strongly recommend them to ANYBODY.

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Appreciate the Follow Up
StarStarStarStarStarBy -
Rating: 5/51

EDISON, NEW JERSEY -- We had 11 windows and 1 patio door replaced last year by Window World of Edison, NJ. They were quick, efficient and clean. I was impressed with their work. This week I received an unsolicited follow up call with regard to our satisfaction. I appreciate their interest. Having just gone though a very unsatisfactory kitchen remodeling project it's encouraging to see a company stand by their work.

In speaking with the Window World representative I mentioned that the door handle on the patio door had loosened up. We arranged a mutually agreeable time for an installer to look into the issue. The installer arrived within the appointment timeframe and quickly resolve the issue. Any company can provide sales, it's the install and servicing which is important. Thanks!

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The Worst Nightmare We Have Ever experienced... Horrible Work and No Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUPELO, MISSISSIPPI -- We contracted about 16 months ago and they are still not finished. They have butchered up our house and all the windows are leaking air. The gas has escaped and the windows are not energy efficient. They have been out here so many times that they become a pest. They put screws in the weep cavity in the twin windows and now water will leak down into the interior walls creating mold.

They have hundreds of unresolved complaints. The picture window is all scared up and they used a crowbar and made chips in the window frame. They cleaned the windows with mineral spirits which left a dull finish. There are air leaks in all the windows and we have been very cold this winter because our house is cold. Don't do business with this rogue company of unprofessional duds.

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Window World Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 73 ratings and
93 reviews & complaints.
Contact Information:
Window World
118 Shaver Street
N. Wilkesboro, NC 28659
1-800-639-8946 (ph)
www.windowworld.com
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