RI, RHODE ISLAND -- About 2 months ago I hired Window World to come in and install windows in my living room and in my kitchen. They were at my home for six hours and they told me that the job is going to take to 2-3. I had to miss work as a result of the misquoted time. I was told that the representative who I spoke to was poorly trained and should not have told me that time. The installers were very unprofessional and sloppy and the windows installed as a result need to be redone because the job was so poorly done. They also left a tremendous mess in my house and in my yard.
I had to deal with management to try to get the situation rectified and for two months now I've been trying to get this done and it's been one thing after another. They were scheduled to come at 9 o'clock today and now I just got a call saying that they sent their installer out to another job first and then he will get to my house. So I've rearranged my schedule several times to accommodate.
The bottom line is they don't care about the customer and they do sloppy work because my windows are still in need of being repaired and I haven't been able to put my blinds up for 2 months or have any privacy until this job is done. And they don't communicate well at all with their customers. Very unsatisfied and would not recommend them.
HOUSTON, TEXAS -- First like many, estimate was bait and switch. If you are attempting to save money... you get what you pay for with Window World. Four Grand, 20 calls, one year later and still waiting on a refund for an "odd" (their term) - hexagonal shaped window. The installer measured the window more times than I can recall, and ordered FIVE different windows at FIVE different times and still couldn't get it right. Management has done everything to avoid me and to send someone to repair masonry that was loosened and damaged by the pushing and forcing of the FIVE different windows that were ordered.
One of the windows installed is defective and water seeps in slowly when it rains hard. Imagine how much air is escaping! So customer service "ordered a replacement four months ago. I have come to the realization I will never receive it. SAVE YOURSELF FROM THE ANGUISH THIS COMPANY WILL BRING. THEY ARE A FRAUD. Shame on Window World, shame!!
VOLUSIA, FLORIDA -- We ordered a replacement window on 2/25/2015 and paid over the phone with a credit card and was told by Harold that the window would take 2 to 2 1/2 weeks. When we called a week in for a receipt for payment and wanted to confirm payment and order received invoice. Called the next week to see if it was on the truck and was told they were checking. No luck and no phone call back. Now almost three weeks in and we are being handed around on phone from Melissa to heather to dawn to Harold and find out the window was never ordered and that they would gladly cancel order because they would not make any money on one window.
Wow. I mean wow. What kind of business is that? They also said reason it was not ordered was they were remodeling and the order was pushed to the side. They have many excuses and many lies. We are getting ready to remodel a house with 21 windows and to sliding doors. I guess they will not be the company we will call for those windows.
CHESAPEAKE, VIRGINIA -- After consulting a different company and getting a $26K estimate on 21 windows, we called Window World. The salesperson was superb, explaining the product before showing us the cost: $8,400...less than 1/3 of the price of an Anderson window. We were told it would be 4-6 weeks before the windows were ready. Only 3 weeks later, however, we got the call that the windows were ready. WW sent a team of 6 friendly guys out to the house. They had all the old aluminum windows out and the new vinyl windows installed in 1 hour...then they spent 2 hours on the trim, finish and cleanup.
When they left, I was amazed. Great looking windows, a clean house with NO debris, and no damage to my window sills or walls. Other people may have had bad experiences, but in Hampton Roads, VA, Window World rocks. I would strongly recommend them to ANYBODY.
EDISON, NEW JERSEY -- We had 11 windows and 1 patio door replaced last year by Window World of Edison, NJ. They were quick, efficient and clean. I was impressed with their work. This week I received an unsolicited follow up call with regard to our satisfaction. I appreciate their interest. Having just gone though a very unsatisfactory kitchen remodeling project it's encouraging to see a company stand by their work.
In speaking with the Window World representative I mentioned that the door handle on the patio door had loosened up. We arranged a mutually agreeable time for an installer to look into the issue. The installer arrived within the appointment timeframe and quickly resolve the issue. Any company can provide sales, it's the install and servicing which is important. Thanks!
TUPELO, MISSISSIPPI -- We contracted about 16 months ago and they are still not finished. They have butchered up our house and all the windows are leaking air. The gas has escaped and the windows are not energy efficient. They have been out here so many times that they become a pest. They put screws in the weep cavity in the twin windows and now water will leak down into the interior walls creating mold.
They have hundreds of unresolved complaints. The picture window is all scared up and they used a crowbar and made chips in the window frame. They cleaned the windows with mineral spirits which left a dull finish. There are air leaks in all the windows and we have been very cold this winter because our house is cold. Don't do business with this rogue company of unprofessional duds.
ORLANDO, FLORIDA -- I had 15 windows replaced in my home and 10 of them were damaged by the installer. The damage was to a simple rubber strip that can easily be replaced in minutes. The windows were installed on May 30, 2014 - it is now September 2 and I have still not had final inspection or the rubber replaced. Once I was told the rubber had been ordered, then I was told entire window sashes had to be re-ordered.
An installer came with 10 replacement windows, but they ordered the wrong side. I am once again waiting on sashes to be manufactured, and still all I need are 10 simple strips of rubber. There is never anyone at the office to explain things to, and no one ever returns my calls. DO NOT HIRE WINDOW WORLD!!!
ATLANTA, GEORGIA -- Hi, I am a recent first time home buyer who contacted Window World to replace all of my windows because the seal around the windows was damaged. I contacted them in October with the hope that they could get the job done before winter hit because I also have a newborn child. The salesman said it would take 6-8 weeks before someone would come out and install our windows. Which was fine with us because it doesn't really get cold in GA until December anyway. But here it is now mid January and we haven't heard from anyone.
We eventually called Window World after 3 months and the only reason they could give us why they haven't installed the windows was because they been very busy and they forgot to call us and let us know it would take longer to install. But then they tried to schedule an installation that next weekend without giving us a discount for breaking their contract and having us wait almost the entire winter without hearing from them.
I feel we were completely forgotten but they still wanted us to pay full price. I had to bundle up my newborn because the window seal was so bad and no matter how high the heat in the house was, you could still feel the breeze from the window. They should've been fixed a month ago. Now we're stuck with trying to find another company in the middle winter. Thanks a lot Window World.
NEWBURGH, NEW YORK -- We went with Window World because out of 4 estimates, they were the cheapest, and the products are basically the same. When the windows finally came and were installed, 2 were the wrong windows and one was cracked completely across. When the installation was done, they demanded payment in full of the remaining balance. Why would I pay in full for something that wasn't finished properly?!
The service manager on the phone was a nasty, rude, condescending prick who bullied me into paying in full. I am a female and was alone in the house with 3 male installers, so I didn't want to take any risks, and paid in full. It took over 4 months for the wrong windows to come in. When they were brought to the house for re-installation, they were wrong again!
So finally, a month later, the correct windows are scheduled to be put in. I took the day off from work, and lo and behold, the installer calls and says the office sent him to an emergency instead, and he won't be able to make it. Are you kidding me?! This is the most unprofessionally run and managed hellacious company ever. But, I guess you get what you pay for...
ARDEN, NORTH CAROLINA -- Ordered whole house siding and 38 windows in September. Gave them down payment of half, $24K. Said they were booked out 14 weeks. It took them 9 MONTHS to do the job. They came out in January and ripped all the old siding off exposing vapor barrier and left it like that for several months. Left all that crap in the yard and it blew all over 15 acres. We had to go around and pick it up out of neighborhood. They finished the job after numerous phone calls and threats. But this is not a professional job. Sorriest company out there.
DO NOT USE WINDOW WORLD. They hire subcontractors that are not qualified. Wish I had used Home Depot and I told them so. Worst experience ever. They've been out 3 times to fix shoddy work. They're gonna have to come again as I recently discovered some siding is loose and the siding they put around some specialty widows holds water. No weep holes.