Window World Consumer Reviews - Page 3

VOLUSIA, FLORIDA -- We ordered a replacement window on 2/25/2015 and paid over the phone with a credit card and was told by Harold that the window would take 2 to 2 1/2 weeks. When we called a week in for a receipt for payment and wanted to confirm payment and order received invoice. Called the next week to see if it was on the truck and was told they were checking. No luck and no phone call back. Now almost three weeks in and we are being handed around on phone from Melissa to heather to dawn to Harold and find out the window was never ordered and that they would gladly cancel order because they would not make any money on one window.

Wow. I mean wow. What kind of business is that? They also said reason it was not ordered was they were remodeling and the order was pushed to the side. They have many excuses and many lies. We are getting ready to remodel a house with 21 windows and to sliding doors. I guess they will not be the company we will call for those windows.

CHESAPEAKE, VIRGINIA -- After consulting a different company and getting a $26K estimate on 21 windows, we called Window World. The salesperson was superb, explaining the product before showing us the cost: $8,400...less than 1/3 of the price of an Anderson window. We were told it would be 4-6 weeks before the windows were ready. Only 3 weeks later, however, we got the call that the windows were ready. WW sent a team of 6 friendly guys out to the house. They had all the old aluminum windows out and the new vinyl windows installed in 1 hour...then they spent 2 hours on the trim, finish and cleanup.

When they left, I was amazed. Great looking windows, a clean house with NO debris, and no damage to my window sills or walls. Other people may have had bad experiences, but in Hampton Roads, VA, Window World rocks. I would strongly recommend them to ANYBODY.

EDISON, NEW JERSEY -- We had 11 windows and 1 patio door replaced last year by Window World of Edison, NJ. They were quick, efficient and clean. I was impressed with their work. This week I received an unsolicited follow up call with regard to our satisfaction. I appreciate their interest. Having just gone though a very unsatisfactory kitchen remodeling project it's encouraging to see a company stand by their work.

In speaking with the Window World representative I mentioned that the door handle on the patio door had loosened up. We arranged a mutually agreeable time for an installer to look into the issue. The installer arrived within the appointment timeframe and quickly resolve the issue. Any company can provide sales, it's the install and servicing which is important. Thanks!

TUPELO, MISSISSIPPI -- We contracted about 16 months ago and they are still not finished. They have butchered up our house and all the windows are leaking air. The gas has escaped and the windows are not energy efficient. They have been out here so many times that they become a pest. They put screws in the weep cavity in the twin windows and now water will leak down into the interior walls creating mold.

They have hundreds of unresolved complaints. The picture window is all scared up and they used a crowbar and made chips in the window frame. They cleaned the windows with mineral spirits which left a dull finish. There are air leaks in all the windows and we have been very cold this winter because our house is cold. Don't do business with this rogue company of unprofessional duds.

ORLANDO, FLORIDA -- I had 15 windows replaced in my home and 10 of them were damaged by the installer. The damage was to a simple rubber strip that can easily be replaced in minutes. The windows were installed on May 30, 2014 - it is now September 2 and I have still not had final inspection or the rubber replaced. Once I was told the rubber had been ordered, then I was told entire window sashes had to be re-ordered.

An installer came with 10 replacement windows, but they ordered the wrong side. I am once again waiting on sashes to be manufactured, and still all I need are 10 simple strips of rubber. There is never anyone at the office to explain things to, and no one ever returns my calls. DO NOT HIRE WINDOW WORLD!!!

CHANTILLY, VIRGINIA -- I hired Window World to do a complete replacement of the exterior of my 3000 sq foot home (roof, siding, gutters). Sales negotiations went well and our sales representative was always responsive. However installation and project management were terrible. The installation crew was unprofessional, had little knowledge of the product being installed and even attempted to fabricate makeshift materials when they ran out of supplies.

The roofing crew showed up on site without an air compressor and had to borrow my unit for a day. On another day the siding guys did not have a saw and again asked to borrow my tools to complete their work. Several days the workers were on site without a work truck containing necessary tools. Countless calls were made to Window World DC to have a representative come out and oversee their subcontractors. It wasn't until the project was nearly complete that the installation manager stopped by the site. At that point the job had been overdue by almost a full week and most of the work was complete.

A daily mess was left and at one point the workers even used my grill cover as a tarp to cover the air conditioning unit. 6 months after the installation I am still finding problems and have had Window World DC cancel on me twice the day before they were due after committing to the date to complete the repairs. While in my attic I noticed that the professional roofers had roofed over a 4" hole in the plywood and the siding team had placed siding over missing sheathing on the gables on the house. House wrap and step flashing were visible from inside the attic.

The attractive price was not worth the horrible experience that I have had. Here is a quote from the latest email with Window World DC on rescheduling. Apparently if they do the work for you ensure that it will be done by ** as he is the only worker available to do quality work.

From Install Manager **: "We as a company want/need ** to be the one to do the repairs at your house since he knows exactly what is needed to be done and to make sure the quality of work is top notch. I could get another crew, but we would not trust that everything would come to meet your/our standards."

PENSACOLA, FLORIDA -- Approximately 1 month ago, March 21st, 2014, a Window World representative from the Pensacola, Fl store came to our house after we requested a quote for all new windows (will be about 25 in all). He spent about an hour and a half at our house. He told us that he would get us a quote in about a week (we have some unique windows he has to figure out) so I figured that was about right. The following Friday my wife receives a call from Window World's quality assurance office (or something like that) asking if we were going to purchase from them. My wife told them that we are not sure because we hadn't received a quote yet.

The representative told my wife that she would get on that right away. Fast forward to Tuesday, 15 April, 2014 still no word from anybody at Window World. My wife even e-mailed and left text messages for the man who came out to measure them and he has not responded. This is kind of weird because he was a very nice and knowledgeable person and we were excited about getting new windows. On 15 April I e-mailed the office in Orlando Florida and stated that I was not happy with not receiving any response from Window World.

I explained all of the above to him and also said that if I did not hear back from him that I would e-mail the corporate office, this was Tuesday night at 8 p. m., I received a response within 5 minutes from a ** in Orlando asking that I please give him a call so he can look into this issue and said thanks for my patience. I did not call that night because I was at the bowling alley. I phoned him the next morning at 11:30 a. m. His secretary said he was not in yet and asked if I wanted to be sent to his voicemail. I said yes and I left a message to please call me with my cell and office number.

Tomorrow will be a week and still have not heard from him. Friday night I e-mailed the corporate office in North Carolina, again explaining the above and also asked if this is Window World's standard operating procedure (not calling back customers) told them I would never buy from them and that I would not refer them to any of my friends and acquaintances. I also said that I was going to start leaving negative comments as well but was giving them an opportunity to rectify the situation. Well, I've still heard nothing.

Window World, what is your problem? If my house is too much of a hassle to put in new windows all you have to do is say so. Not returning calls or e-mails is pretty [upsetting]!!! I would have been spending quite a bit of money on you. Oh yeah, I just remembered, the rep who came to my house was also going to have their vinyl siding person get a hold of me. Well guess what?? They've never called either. So I guess what I really need to say is that this is one unprofessional company and I'm really surprised they are even in business!!!

ARDEN, NORTH CAROLINA -- Ordered whole house siding and 38 windows in September. Gave them down payment of half, $24K. Said they were booked out 14 weeks. It took them 9 MONTHS to do the job. They came out in January and ripped all the old siding off exposing vapor barrier and left it like that for several months. Left all that crap in the yard and it blew all over 15 acres. We had to go around and pick it up out of neighborhood. They finished the job after numerous phone calls and threats. But this is not a professional job. Sorriest company out there.

DO NOT USE WINDOW WORLD. They hire subcontractors that are not qualified. Wish I had used Home Depot and I told them so. Worst experience ever. They've been out 3 times to fix shoddy work. They're gonna have to come again as I recently discovered some siding is loose and the siding they put around some specialty widows holds water. No weep holes.

CHIPLEY, FLORIDA -- minutes ago
Don't use this company in Panama City..
You will be waiting months for windows . I worked there and quit because of my customers asking were their windows were .
Then they didn't pay me my commissions.
They hire anyone to do sales and the salesman is required to measure windows and order the windows with 3 days of training.. If a window is ordered wrong they charge back the salesman full cost of the window leaving them zero risk if it is measured wrong with no regard whether the customers job is complete .. Rule of thumb is measure twice order once.
I worked with other window companies that always had someone come out and re measure the job..
I was told when hired that Window World had expert claims adjusters and lawyers if claim was denied...
After writing 8 contracts they just sat on the managers desk for months.
Mark the manager telling me he didn't have the time to work on them " he was the expert claims adjuster"!!
Then in a sales meeting he tells the salesman he has a guy Steve who is going to work on insurance claims who isn't a Claims adjuster and is going to pay him 50% of our commissions after 4 months of sitting on his desk.
I was lied to, not paid and felt horrible for my customers waiting for windows after going through a horrific hurricane..
Again do not use this company and unfortunately the only recourse in Florida to get paid as a 1099 employee is to file a lien on their property which I intend to do.. which stinks because it's not the customers fault..
If any questions call Eric 850-427-0530

CEDAR RAPIDS, IOWA -- The salesman measured, told us six weeks, second employee comes, saying he works in the factory, reaffirming measurements. The installers were great But the door didn't fit the opening, guess what? Upcharge of $350.00 to make it fit per the company. No way Jose we have a contract, after the manager Jessica is calling and texting installer. She asks him if she should call me back after I've tried twice to reach her. She in turn tells me, they will not put on the “extra charge”. Do they really believe senior citizens are all suffering from dementia. By the way, our door was a month late. There'd better be a hefty discount. Unlike other comments, the installers saved the day. They were very professional and courteous.