ORLANDO, FLORIDA -- I had 15 windows replaced in my home and 10 of them were damaged by the installer. The damage was to a simple rubber strip that can easily be replaced in minutes. The windows were installed on May 30, 2014 - it is now September 2 and I have still not had final inspection or the rubber replaced. Once I was told the rubber had been ordered, then I was told entire window sashes had to be re-ordered.
An installer came with 10 replacement windows, but they ordered the wrong side. I am once again waiting on sashes to be manufactured, and still all I need are 10 simple strips of rubber. There is never anyone at the office to explain things to, and no one ever returns my calls. DO NOT HIRE WINDOW WORLD!!!
ATLANTA, GEORGIA -- Hi, I am a recent first time home buyer who contacted Window World to replace all of my windows because the seal around the windows was damaged. I contacted them in October with the hope that they could get the job done before winter hit because I also have a newborn child. The salesman said it would take 6-8 weeks before someone would come out and install our windows. Which was fine with us because it doesn't really get cold in GA until December anyway. But here it is now mid January and we haven't heard from anyone.
We eventually called Window World after 3 months and the only reason they could give us why they haven't installed the windows was because they been very busy and they forgot to call us and let us know it would take longer to install. But then they tried to schedule an installation that next weekend without giving us a discount for breaking their contract and having us wait almost the entire winter without hearing from them.
I feel we were completely forgotten but they still wanted us to pay full price. I had to bundle up my newborn because the window seal was so bad and no matter how high the heat in the house was, you could still feel the breeze from the window. They should've been fixed a month ago. Now we're stuck with trying to find another company in the middle winter. Thanks a lot Window World.
NEWBURGH, NEW YORK -- We went with Window World because out of 4 estimates, they were the cheapest, and the products are basically the same. When the windows finally came and were installed, 2 were the wrong windows and one was cracked completely across. When the installation was done, they demanded payment in full of the remaining balance. Why would I pay in full for something that wasn't finished properly?!
The service manager on the phone was a nasty, rude, condescending prick who bullied me into paying in full. I am a female and was alone in the house with 3 male installers, so I didn't want to take any risks, and paid in full. It took over 4 months for the wrong windows to come in. When they were brought to the house for re-installation, they were wrong again!
So finally, a month later, the correct windows are scheduled to be put in. I took the day off from work, and lo and behold, the installer calls and says the office sent him to an emergency instead, and he won't be able to make it. Are you kidding me?! This is the most unprofessionally run and managed hellacious company ever. But, I guess you get what you pay for...
TWIN CITIES, MINNESOTA -- After sending $ and signed agreement, I was called and told that they had to charge me for something that they said (and wrote down) that they would do for free. They did not bother to let me know when my windows came in. I called them because they agreed to get my windows in before the last week in Aug. I, of course, had to rearrange my life to accommodate them so they would come a week after the agreed upon date. Then they didn't show. I still don't have windows, but they have my money!
They set another date so I can rearrange my life once again and have agreed to pay for the item they initially said was free. Who knows if they will show up. So far nothing has turned out as expected. I would not recommend them to anyone. If I could get my money back and more to a more reputable company I would gladly do so.
ALEXANDRIA, LOUISIANA -- I paid for half of the windows & siding in April, was told it would take about 3 weeks for it to come in & allow 1 week to finish any job that may have been started, understandable. Window installation, no problem, only took about 4 hours. The siding job however, I just kept being put off. Finally they started July 2, it was only to take 1 week to complete. Here we are July 24, still not done. Today they ran out of siding, now have to wait again, until whenever. This has been very stressful. I did not research Window World beforehand, wish I would have now.
They are taking on too many jobs & not enough help to complete the work. When the crew is here working, they work, but a day here & there never gets you finished. Today I was told about being short on the siding at 1:00 pm. I talked to the salesman around 5:00 pm, he had not yet placed an order, he would do so in the morning. This is just so frustrating, but you live & learn after the fact.
FARMINGDALE, NEW YORK -- Unfortunately, I have to say this has been one of the worst experiences with any home improvement projects we have done and we have done a lot over the last 2 1/2 years. We had our windows installed at the end of last summer and it has been one problem after another right from the beginning. It started with the company delivering the wrong windows twice and it went downhill from there. Although most of the installers were courteous, the workmanship was horrible. I have never taken the time to write a negative review before, but we just keep encountering problem after problem.
When windows did not close properly we were told they needed to mold into place. Apparently, after 6 months they are still not molded. Phone calls and messages are never returned. It is our experience that customer service is not part of their business profile. We needed additional windows, in two other rooms and went with another manufacturer which has been fabulous. I would definitely think twice before signing up with Window World.
MILWAUKEE, WISCONSIN -- The windows themselves are not the problem. The price was right for my budget. Windows are listed as $189.00 any size. Well then comes the trim and install. The installation was a nightmare. First they were very careless in removing the old windows. Siding was pulled away from the window openings. Not good. Tried to fix it [by] caulking the damage.
Then there was the trim issue. The owner of Wisconsin Window World measured all windows and trim needed. He mismeasured the size of the trim. It ended up allowing almost an inch gap between the window and the trim. They tried to cover it up by caulking the gap with a tube of caulk per window. The caulk actually "ribboned" down the top of the windows. They did redo the trim. However, their attitude was that I was the one at fault, not them. Honestly. There are still half inch gaps at the base of the windows. They also left openings at the very top where the siding and trim meet. If I had not gone up to clean out my gutters, I would have had water inside the walls. Unbelievable.
GREENVILLE, SOUTH CAROLINA -- I called Window World a year ago and I had windows and doors ordered. I was told to pay half up front and then when the job is finished pay the other half. No problem. So when the doors and windows came in they came promptly to install them. Great right? Wrong. The windows were fine. The doors came in the wrong color on one side and also 1 of the doors came to open on the wrong side. Well we had to send one door back because it opened wrong. So we ended up waiting another couple months to get it.
But the other doors the installers suggested to paint one side of them because we really needed them installed we didn't have functioning doors before. We had them painted and since then the paint has come off on the inside portion of the door that came factory painted. The door also will not stay shut. When the wind blows it comes open. We have called several times over the past year. They have sent out the same person twice and he tries to work on it to tell us it can't be fixed, they will order us another door.
Well they ordered one they said it was ready but not painted. Then they said the painter didn't do a good job so they will have it repainted. Finally they called again to tell us they were going to install it just to cancel it again. I would not ever use this company again.
GREENLAND, NEW HAMPSHIRE -- I have to say that I'm amazed at how well this turned out for me. I replaced three windows myself and spent 275 for each window 6 dollars for caulking and insulation was 12 bucks. Took me a few hours to install and clean up. I decided to get a bid for the rest of the house. The first bid was 27,000 I was shocked. The next bid was 16,000. Then came this sweet little lady from Window World, very nice and it went simple the bid was so low I was nervous but went with it all the same.
The installers were nice, quick, pleasant and clean. The windows are perfect high quality and the warranty is incredible. I will never replace a window myself again as long as there is a Window World to do it for me. Thank you Window World, I will stand behind you as a great company that did a wonderful job.
ATLANTA, GEORGIA -- Our experience started great and ended in nothing but pure frustration. We had to get the sales manager ** involved to resolve our issues if we hadn't sought him out proactively ourselves, I'm not sure we ever would have gotten resolution.
Our windows were installed in mid August but it took until early November to resolve. The windows were incorrect on install which led to a three week wait for corrected windows, only the screens were wrong every time for 4 subsequent tries, including this corrected replacement window attempt. I had to continually call them during these delays to find out what was going on, their follow up, attention to detail and urgency to resolving our issue left us frustrated and disappointed in our choice for new windows.
We asked, and were promised by the installation manager, **, a credit until they completed the work, since after 3 tries they didn't get it right and a "concession" for the issues we experienced. Again, ** said "absolutely", however said he would work on a credit towards future work, as he could do more for us that way rather than to offer us something like 10% off our existing job.
Needless to say, after ** got involved, it still took 2 weeks, but we did finally get the right screens. We got absolutely zero in any concession for our issues, which is probably for the best, we won't be using them for any future work and have already steered our neighbors to different options based on our experience. In short, we wouldn't use them again, not because of the install or the product, but because they simply don't get customer service, it never should have depended on us to drive the resolution and escalate to the owner to get resolution.