CALIFORNIA -- We thought our office would be getting a reliable copy machine, following our workhorse Minolta's feeder wearing out and not being fixable. My assistant ordered the Xerox C118 through Avanta Direct. The machine arrived a couple weeks later, and after the tech set it up then left, the machine immediately started acting up, i.e. not working! Every time one tried to copy something, the message on the screen said to put paper in the tray even though it was fully loaded. Other problems emerged. Only by my assistant entering about twenty different commands, could one coax a copy out of the damn thing.
We got the tech out, and he tried to fix it. After he left, the machine again reverted to its insane problems. I called both Avanta Direct and Xerox to return it. Xerox told me that I could return the machine back to Avanta Direct; they took no responsibility for their faulty machine, and denied it was faulty! They said the tech was not a "specialist". We called Avanta Direct, and they had the nerve to tell us that 1) we would have to pay for truck shipping back the worthless machine to them and 2) we would have to pay them a 25% "restocking" charge. I have never had such a horrible experience with a company. Both Avanta Direct and Xerox are to be avoided at all costs.
LONDON -- Xerox is ignoring my requests. Every time I speak with them, they are so rude as they were doing me a favour to talk to me. I can't stand this attitude. Their customer service is horrible. There is never anyone available to talk to you. Their representatives know only one solution to your problem and if you don't fit into them then they simply repeat themselves and won't help you! I will be meeting other School Business Managers in my area and certainly I will not recommend Xerox.