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Yodle - Page 2

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1.5 out of 5, based on 10 ratings and
19 reviews & complaints.

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Complete Scam - Bait & Switch
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- Complete FRAUD. The salesperson will tell you anything to get you to sign up and pay them. As soon I paid they demonstrated nothing but utter incompetence. I paid $3K and when it became obvious their scheme was a bait & switch, I requested to cancel via phone, email & letter and they refused, saying that I paid and they would not refund anything. I literally feel like they have stolen my money. They did not provide even 1 valid lead in months - all I got was tons of wrong numbers all day and people looking for different services than my company offers. Let me repeat, not even 1 lead from someone looking for the service my company provides.

RUN, don't walk from these frauds and thieves or sign up at your own peril.
     
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Yodle Rep Said "Under No Circumstances Will Yodle EVER Refund Your Money".
Posted by on
Rating: 1/51
SPRINGFIELD, MISSOURI -- ***As one business owner to another, if you did sign up with Yodle and had a bad experience please file a report with the BBB, the FTC, and your Attorney General.***​

They promise us a full refund of all fees if not satisfied but when we asked for a refund they appear to have carefully covered themselves "legally" so that they wouldn't have to give us any refund.

The tricky "conditions" of the full refund were only clear after the fact and they were not what was implied in all of our "verbal" sales talk.

I was told yesterday by a Yodle representative that "under no circumstances will Yodle EVER refund our money". When I asked for a supervisor I was told that "there was no supervisor to talk to".

Quite a different story than what they told us signing up.
     
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Deceptive Bait and Switch Practices Flat Out Liars
Posted by on
Rating: 1/51
NORTH CAROLINA -- Deceptive business practices and nothing they sell you on is in writing. They will not deliver even 1% of what they promise. Save your money and spend it elsewhere! I was initially told that for $1250 per month I would receive 20-30 leads per month. I shut it down after month 2 when I only received 1 phone call total even though their system shows 4 leads total. I asked for a refund of $1250 since obviously the campaign didn't work. They even informed me that my account wasn't spending on the PPC end. $1000 per month was allotted to this as well so technically according to what I had been told by Mark Foley in their Phoenix office I should have still had $1600 left in this account that wasn't being used. I filed a chargeback with my bank for 1 of the 2 payments, and since nothing is in writing, and I never received a written copy of the terms and conditions, I'm pretty much screwed and out all the money.

Good for Yodle they have figured out a way to legally steal my money by being deceptive. I am very disappointed. I had very high hopes for this from the start. They have what seems to be a great concept and plan but it just didn't work. I would have gladly spent 3 times this amount if it had even delivered half of what was sold to me. I should have been more careful and not trusted a publicly traded company. Shame on me I guess?
     
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J. Teer on 2013-11-11:
Hello. This is Jasmine Teer with Yodle. I work on the communications team in our corporate office and I am so sorry to hear about the experience you had with us. Please contact me directly at jteer@yodle.com or (212) 542-5403 so that I may look into who spoke with you and managed your account. Our sales representatives are given lead ranges for many different types of businesses, but they are not allowed to inflate these numbers. If someone did not set the correct expectations with you, it is something we want to be aware of so that we can address it appropriately. Regards.
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Do Not Use Yodle. Absolutely Horrible, Rip Off, Unprofessional
Posted by on
Rating: 1/51
ARIZONA, ARKANSAS -- Do not use YODLE! I had a brief conversation with a sales man and actually decided to go through with it then last minute changed my mind. I was assured my credit card would not be charged. My credit card WAS charged and in fact they charged three hundred more a month and put all three months (we had discussed only paying month to month). Then, they wrote information which was so far from accurate concerning services I provide and basically got everything wrong!!! The other horrible part was they used my PERSONAL ADDRESS all over the internet which is a safety and privacy violation! I immediately called customer service and was assured that the information would be removed within the hour-- they never removed the information.

They are so horrible and unprofessional and such a rip off-- I would highly recommend to stay away.
     
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User Replies:

J. Teer on 2013-11-11:
Hi. My name is Jasmine Teer and I work on the communications team at Yodle’s corporate office. I am very sorry to hear about the experience you had with us, and I would like to look into what happened and make sure everything has been resolved for you. Please contact me at jteer@yodle.com or (212) 542-5403. Best regards.
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Total scam-Stay away from Yodle
Posted by on
Rating: 1/51
Stay far away from Yodle. They will promise you the world and you will get nothing. I am very sorry I did this. My advice to anyone is to Google search reviews for a company before you make a $1100 mistake that I did. Do you homework/// I didn't and I am very sorry.
     
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At Your Service on 2013-01-18:
What exactly is Yodle and what was your problem(s) with them?
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Scam
Posted by on
I too was scammed by Yodle. I was given the whole spiel on their advertisement and it sounded great. I normally do a google search on companies for scams, but they did not want me to get off the phone and said this was a one time offer. I gave an initial authorized payment of $74 to build my web site and they would contact me when it was done so I can proof read it. Three weeks later not a word from them but I found they charged my account $1,500.00 more! Called them several times and the person I needed to talk to was not available. I did not authorize this amount. I had to call my bank and dispute it and close my account. They need to be taken down.
     
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This Company Is Pure Fraud
Posted by on
DENVER, COLORADO -- I don't think there is anything good about his company. I think it was created with the intent to defraud thousands of people. I filled out what I thought was an online inquiry form on their website and the next thing I knew they were charging my credit card. I had not been contacted about their services and they charged my CC. I contacted them and let them know that I did not want their services and was not interested in ever doing business with Yodle. A month later they charged my card again. I cancelled my card. I am filing charges with New York Attorney General.

I have not read one positive review about his company that was not an employee of Yodle.
     
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User Replies:

madconsumer on 2009-05-04:
how did they get your credit card info? did you eneter in during the survey? are you sure it was a survey??
Court Cunningham on 2009-05-18:
Thank you for your post. Yodle is committed to being the best and most trusted provider of local online advertising to our thousands of customers around the country. Please email info@yodle.com, so that we may resolve this issue immediately.

In addition, here are the details of why your credit card was charged:

Yodle offers a free trial with the requirement of a credit card to validate the identity of the business owner. As is standard practice for other free trials, we do a credit card check and charge a small amount on the card, which we then immediately remove once it goes through. This charge often shows up briefly on web statements. My apologize that this was not explained on our Web site, but this is in no way intended to be an actual charge on your credit card.

About Yodle:
Yodle has 300 employees in 5 offices around the country, over 5000 clients and is one of very few companies that is an Authorized Reseller of Google - http://www.google.com/intl/en/adwords/reseller/yodle.html. You can also view what some of our customers have to say about our service here - customers here - http://www.yodle.com/whyyodle/dentist/.
Anonymous on 2009-05-18:
Court Cunningham... you have failed to respond to the part of the complaint that stated that a charge was posted to the credit card ONE MONTH LATER! Why don't you respond to the complain appropriately and remove the spam portion of your post (ie. the last paragraph!)
MSCANTBEWRONG on 2009-05-18:
Another thing CC...how is it a "free" trial period but you still have to make a "small" charge on a person's credit card. That's not a free trial. Anything that states free trial but wants my credit card info, I avoid like the plague.
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Total Ripoff. Renewed Program Without My Permission
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- Had signed up for a 3 month trial. Nothing, nothing, nothing came of little marketing they did and no conversations with representative Had no intention of renewing and did not authorize any additional credit card charges. They put through an additional charge on their own.

Have seen many 4 and 5 star reviews and can only think that they are having their employee's relatives give positive reviews, otherwise cannot understand how anyone would think positively of this wretched company.
     
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Great Customer Service
Posted by on
Rating: 5/51
NEW YORK, NEW YORK -- I have had a great experience with Yodle and my business has benefited from their turnkey solutions. Every month the service pays for itself because we have gotten so many new patients. The dashboard component is extremely helpful in keeping me informed on what is happening with my account and prospective clients.
     
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rock on 2012-10-24:
Sure they do. LMAO
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