SPRINGFIELD, MISSOURI -- As one business owner to another, if you did sign up with Yodle and had a bad experience please file a report with the BBB, the FTC, and your Attorney General. They promise us a full refund of all fees if not satisfied but when we asked for a refund they appear to have carefully covered themselves "legally" so that they wouldn't have to give us any refund. The tricky "conditions" of the full refund were only clear after the fact and they were not what was implied in all of our "verbal" sales talk.
I was told yesterday by a Yodle representative that "under no circumstances will Yodle EVER refund our money". When I asked for a supervisor I was told that "There was no supervisor to talk to." Quite a different story than what they told us signing up.
NORTH CAROLINA -- Deceptive business practices and nothing they sell you on is in writing. They will not deliver even 1% of what they promise. Save your money and spend it elsewhere! I was initially told that for $1250 per month I would receive 20-30 leads per month. I shut it down after month 2 when I only received 1 phone call total even though their system shows 4 leads total.
I asked for a refund of $1250 since obviously the campaign didn't work. They even informed me that my account wasn't spending on the PPC end. $1000 per month was allotted to this as well so technically according to what I had been told by Mark ** in their Phoenix office I should have still had $1600 left in this account that wasn't being used. I filed a chargeback with my bank for 1 of the 2 payments, and since nothing is in writing, and I never received a written copy of the terms and conditions, I'm pretty much screwed and out all the money.
Good for Yodle they have figured out a way to legally steal my money by being deceptive. I am very disappointed. I had very high hopes for this from the start. They have what seems to be a great concept and plan but it just didn't work. I would have gladly spent 3 times this amount if it had even delivered half of what was sold to me. I should have been more careful and not trusted a publicly traded company. Shame on me I guess?
NEW YORK, NEW YORK -- I hired Yodel after long and careful consideration and after 5-6 months of dismal performance and a lot of $ out of pocket canceled the service. My big problem is: Yodle was negligent in taking down my site and damaged my practice by redirecting anyone searching my keywords to their dead site with a dysfunctional phone #. I kept calling Yodle, who are very nice on the phone BTW, but totally incompetent at performing basic operations on my account critical to my practice. Like cancellation! Yodle now after 4 calls and 3+ months still have not taken down the links and site. Not only was this service very poor in performance, dealing with them is like VD.
Yodle is the gift that keeps on giving, making you pay months after you terminate them. They are good at promising and very poor on follow up. Not just one individual, but at multiple echelons of the organization. I asked the last manager to personally call me when he could confirm the site was down and he said no, he would send an email. He refused to give me POC at the legal department as well. Nice huh? Yodle might work for some businesses but is definitely not for a professional service company of any kind based on my experience.
I work in the corporate communications group here at Yodle and am very sorry to hear you did not have a good experience with us. We strive to provide the highest quality of service and I'm disappointed to hear you did not have this same experience. Please know, we take this feedback very seriously and I work directly with senior management to try and help escalate issues. If you are still having issues with billing and having your website torn down, could you please reach out to me? I'd like to look into this further with the team. I can be reached at firstname.lastname@example.org or 646-768-3690. Thank you!
Yodle.com's 40 minute online sales pitch looks great. But when our holistic wellness center signed up for a 3 month contract we had the WORST experience ever. They told us we would receive our account passwords and information in our email right away. When we did not receive it for over a week we called multiple times and were told that we would either receive it that day or that it would be automatically sent out when the website they designed for us went live. The contact person ** kept sending us emails saying that our account manager "Zack" was working really hard and he would email us as soon as possible.
We had never heard anything from Zack or received his contact information for weeks. When they said our website that they created for us was live, it showed an outdoor waterfront massage deck. We are in the Denver Metro Area which is in the mountains. They said that we were a "spa" instead of a natural health center and listed multiple services that we have never had like champissage and facials and also did not list some of our most important services like acupuncture, oriental medicine, nutritional counseling, yoga, etc. Things are not spelled properly and modalities are listed twice on the same page.
We sent many emails saying that even though the site looked beautiful, it had a ton of misleading information and missing information. Absolutely NOTHING was done to change it even after ** said that "Zack" had changed it the previous week and it had just not shown up yet... Really, he said that. I let them know that we still had not been sent our account information and we were losing trust with their company representing our business. We started getting phone calls from clients wanting the services their site claimed we had and they ended up getting upset that "we" should take down our false advertising. What a mess.
We warned Yodle.com that they must cease and desist from using any of our business information and that we were terminating the contract due to misrepresentation and business loss. Seriously, we have our own website that comes up on the first page of most searches organically and it's easy to change and update. All $900 plus $500 for the next two months of the contract with Yodle got us was a lazy and misleading website and an ad that comes up in sponsored links only. None of the organic results they promised. Not easy to update anything. No "dedicated account manager". It's a horrible scam.
They have still not taken down their site even after more than 10 requests from our company. They keep saying that we are still under contract with them regardless of the problems we've had from the start. They sent an email today saying that we need to talk over the phone about details of the account that can't be done through email- whoa! RED FLAG!!! Why can't we discuss business agreements in writing? It's been the worst experience. We are a new business.
We were told that this kind of an investment would help generate our clientele. It's done nothing but hurt us. NEVER SIGN WITH YODLE.COM!!! They are a total scam! I will soon be publishing the actual emails and screen shots to better show our unfortunate experience with this business.
Had to sign up for three months with payment up front. Scheduled a time for my staff to learn how to use the service. Scheduled an hour and blocked off patients for the scheduled time. Yodle never called in. I did not realize that they would continue charging my card each month. When I called to cancel, I was told that a bill cycle began today and because I did not call 24 hours earlier I would have to pay $1,500 to get out of the contract. Very misleading! Google Ads are much cheaper and do not require money up front.
Hello - I'm the PR Manager at Yodle and just read your review. I'm so sorry about the missed appointment. If you contact me at email@example.com with your business name and more details, I will look into this. We definitely want to make sure that it doesn't happen to anyone else. I'm sorry also to hear that there was a miscommunication around your contract – I can look into this as well.
Syvenna Siebert, PR Manager
NEW YORK -- On March 2nd I was contacted by Erin regarding internet services. After much badgering, I signed up and gave her my credit card #. Early the next morning I emailed her to cancel my purchase (March 3rd). She did not respond so I called the company's customer service #, and emailed customer service to have my credit card be refunded the funds ($998).
I received an email saying that a 'customer service representative would call me back'. I emailed them back, telling them that was not necessary. They should just refund my money since I changed my mind. On March 5th, I emailed them again asking about my refund. I received a call from Sonny who told me he would take care of it. Then he proceeded to tell me how much Yodle had already invested in 'my success'. I asked him again to process the refund. He continued to filibuster. I had to hang up on him because he would not confirm he was going to process the refund.
Later that evening I received an email from Sonny telling me they had to 'review' my refund at high management. It seems to me they are trying to run out the clock and hope I will tire of trying to get my money back. Both contacts with this company have been negative. The people, Erin, and Sonny do not listen when you tell them something, and Erin is very high pressure. Sonny will agree and agree about the refund, but not process it, refusing to confirm he will refund the money. I received no services from Yodle. I cancelled within hours of the agreement. Their refusal to issue a proper refund, and the delays and endless excuses are not tolerable. I want my money back.
Hi phil145 – I just read your review and wanted to make sure that everything had been taken care of with your account. If you're not satisfied, you can contact me at firstname.lastname@example.org or 646-770-8974 and I will look into what happened.
Syvenna Siebert, PR Manager
ARIZONA, ARKANSAS -- Do not use YODLE! I had a brief conversation with a salesman and actually decided to go through with it then last minute changed my mind. I was assured my credit card would not be charged. My credit card WAS charged and in fact they charged three hundred more a month and put all three months. (We had discussed only paying month to month). Then, they wrote information which was so far from accurate concerning services I provide and basically got everything wrong!!!
The other horrible part was they used my PERSONAL ADDRESS all over the internet which is a safety and privacy violation! I immediately called customer service and was assured that the information would be removed within the hour-- they never removed the information. They are so horrible and unprofessional and such a rip off-- I would highly recommend to stay away.
ATLANTA, GEORGIA -- Had signed up for a 3 month trial. Nothing, nothing, nothing came of. Little marketing they did and no conversations with representative. Had no intention of renewing and did not authorize any additional credit card charges. They put through an additional charge on their own. Have seen many 4 and 5 star reviews and can only think that they are having their employee's relatives give positive reviews, otherwise cannot understand how anyone would think positively of this wretched company.
LINCOLN, ILLINOIS -- Yodle has taken my cleaning business to the next level... down. An all-out online ad campaign for my cleaning business did include its own new website ($500.+) and top billing for an online presence (over $1200 monthly). I was approached originally by Yodle who took me step-by-step, doing the math, to show how they could garner me young business huge revenues and take us to a new level. They asked how many customer contacts I'm able to "sell". Because my percentage was high they shot me figures on all the new contacts they could bring to me and, together, my profits would multiply like crazy.
Now, well into our third month, and over $4,000 new advertising indebtedness on my credit card, I have seen about a (-)70% return on this investment. Basically, here's some of the real math: a couple of small cleaning jobs, about a handful of useful contacts, finding dropped calls from their answering service, several calls from out of region (probably due to reusing old 800 numbers, which can happen), after the first couple of weeks it's been a continual drop-off in calls, and now, they'd like me to emphasis and advertise a different niche in my services. Frankly, seeing other posts about Yodle, I'm concerned about added costs they may want to stick me with.
During this same period, with only a few personal contacts, I've sold 3/4 new accounts. I'll be fair and repost in a month or so if things change. For now, the math doesn't add up. I guess my fault for expecting it would be as they implied, poor economy, and corporate competition can all play a part. Just disappointed. I'll have to work like a dog to get to break-even just to pay the Yodle bill. Be aware, do your own math, and only proceed with great caution. This has been the most expensive math class I've ever attended. At this point, I'll never do it again.
Like many business we too have dabbled in PPC Google ads. When they used to be 5 cents per a click and organic Google searches were less competitive, we found pay per click this form of advertisement to be quite rewarding. That was then and this is now. So what made us go ahead and take a stab at it again?
A great sales pitch call from Yodle with promises of valuable cases and new clients. Little did we know our arranged $15,000, 90-Day trial would be much more like Chinese water torture than a marketing investment. Less than satisfying and turn out to be no better than burning our own money. After receiving numerous sales calls day in-and-out, there was one that sparked our interest.
Although we were skeptical at first, Yodle's the sales representative at Yodle painted a masterpiece of Yodle being the picture that they were a Pay-per-Click Experts. Their proprietary systems and skill would produce a nice return on investment and make us Yodle PPC devotes. They told us they would strategically purchase paid clicks at wholesale prices and, employ their proven systems in legal PPC marketing to provide us a great return on investment, always helping us increase our caseload and leads within 90 days.
They even went on to show us a campaign they were successfully managing for another law firm. We were inspired by the website traffic their client was receiving and decided to go out on a limb with hopes that they could walk their talk. At the very least we would retain one case to cover the money we would put into Yodle's campaign for us.
As Yodle said they created a mirrored website identical to ours to track the campaigns progress. We became excited about the possibilities. Then the pay-per-click ads went up, and we waited for the phone calls and web inquiries to come rolling in. Weeks went by and nothing... Not one phone call or web inquiry which could lead to a possible case. In fact, a great deal of the calls we received from the pay-per-click ads were lawyer marketing companies looking for business from us.
In the end the ROI from Yodle was zero. Yodle didn't even try to explain why their proprietary systems, skill, strategically purchased ads and proven methods did not produce. It was as though they hadn't done anything and successfully played us for $15K.