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1.5 out of 5, based on 10 ratings and
19 reviews & complaints.

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Do Not Use Yodle. Absolutely Horrible, Rip Off, Unprofessional
Posted by on
Rating: 1/51
ARIZONA, ARKANSAS -- Do not use YODLE! I had a brief conversation with a sales man and actually decided to go through with it then last minute changed my mind. I was assured my credit card would not be charged. My credit card WAS charged and in fact they charged three hundred more a month and put all three months (we had discussed only paying month to month). Then, they wrote information which was so far from accurate concerning services I provide and basically got everything wrong!!! The other horrible part was they used my PERSONAL ADDRESS all over the internet which is a safety and privacy violation! I immediately called customer service and was assured that the information would be removed within the hour-- they never removed the information.

They are so horrible and unprofessional and such a rip off-- I would highly recommend to stay away.
     
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J. Teer on 11/11/2013:
Hi. My name is Jasmine Teer and I work on the communications team at Yodle’s corporate office. I am very sorry to hear about the experience you had with us, and I would like to look into what happened and make sure everything has been resolved for you. Please contact me at jteer@yodle.com or (212) 542-5403. Best regards.
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Switching to Yodle was a big mistake
Posted by on
We are a large user of adwords, our monthly budgets are well into the 5 figue range. WIth that kind of commitment, I was intrigued by the sales pitch that Yodle would produce more for less. I knew enough about adwords to know that with constant tweaking, results can be improved. I thought to myeslf that this might be worth a shot. The results were utterly disastrous. A number of times in the first few weeks we were in the worng areas (like 2000 miles away) and not in our target areas. There were system glitches on their end which caused our ads to stop showing all together. You would think that these types of things would be a shocker for their service team. THey didn't seem surprised at all. What I then realized was that I had turned my entire campaign over to a pathetic group of idiots who really seemed to know much less about google adwords than I did. It seems like their whole operation is designed to take as much money from you as quickly as possible.

There's no way that the service department could be so utterly inept if they had any intention at all of keeping customers long term. I did quit after 3 months of absolute torture and am now running the campaign myself. I'm not someone who normally writes reviews, but I thought I'd post the warning I'd wished I would have had before I signed up with these guys.
     
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Joe the Builder on 05/03/2010:
You should try the folks at Adoozle. If you are spending a lot of money on ad words you'll like them because they don't mark up the adwords. My budget is only $750 a month and they do a great job for us. I think their website is http://www.adoozle.com
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Yodle is a Scam! Ripoff
Posted by on
NORTH CAROLINA -- Yodle claims to do Internet Advertising, Websites and Lead Generation but all they really do is harass small businesses day after day with cold calling (Boiler Room Technics) until they talk the money right out of your bank account. Once they get your account info they will bill you and extract money from your bank account and provide you with nothing in return. You'll never hear from them again but the will continue to tap your bank account. They promise to make your phone ring off the hook with a great advertising campaign but that's just a lie. They stole almost 2000.00 from my bank account and My business has not received any valuable calls, emails or leads produced by Yodle. They are a scam. Your phone will ring off the hook (by Yodle Sales Dept.) until you give them your money, then you'll never hear from them again...until you see that they are debiting your bank account without authorization. If you hear the name Yodle hang up a call your states Consumer Protection Division.

They have so many complaints that I am told an investigation is being initiated against the owner. Yodle is a classic telemarketing scam based in North Carolina.
     
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MSCANTBEWRONG on 06/26/2009:
Never give your bank account or credit card information to anyone no matter how much "talking" they do.
Slimjim on 06/26/2009:
I frankly believe any of these internet optimizing/marketing companies are a waste of money. Those who really can produce top search hits and corresponding actions/leads leads, don't do it for others at a token price. They do it themselves and sell the leads to corresponding business genres for a mint.
ReachMike on 10/12/2010:
I am in the Search Marketing field and I don't condone the behavior you mention regarding your Yodle rep. My opinion is that you have to hold accountable the person who you are working with. Your campaign is effected greatly upon who/how it is being set up. Don't let a bad representative give you a bad taste for search engine marketing because it does work quite well for many businesses. One of the biggest issues is a salesperson being more concerned about getting a sale versus making an informed recommendation. One of the biggest reasons a PPC campaign fails is underbudgeting. If you own a business, you understand that sales is a necessary element. Cold calling is a necessary evil and I guarantee you any sales rep/marketing expert would prefer 100% referrals. Once again, it is truly a shame that you were burned by someone at Yodle as in addition to them having another unhappy client, they are giving good people who are good at what they do a bad name. I would be interested in seeing what you were promoting and what area you were targeting. I can typically pinpoint what went wrong. Sometimes its an easy answer of your industry just not being a good fit for PPC marketing. Any questions, let me know.
Slimjim on 10/12/2010:
Consumer Protection Division is for consumers really and aren't much help with B2B disputes. I agree though that most companies like this offer little real value in many cases. If they did an unauthorized bank draft, you should call your bank and reverse any and all charges you can that they made.
DAVID on 02/19/2014:
I wish I had read your review prior to signing with Yodle. They have taken 2 months of my money and are giving me problems cancelling when we were on a month to month contract. I received not one good contact in the two months. Scam.
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Criminals & Predators. Small Business Beware
Posted by on
We are a small business struggling to stay alive after our phones died as soon as we foolishly allowed Yodle to take over management of what had been a healthy stream of new business (generated by pay-per-click accounts we had been managing ourselves).

Some stats:
. During a three week period this year in our Google account we spent $2,100, got 110,000 impressions, 1,110 clicks, AT AN AVERAGE COST PER CLICK $1.90!
. During a recent three week period of Yodle's management of four pay-per-click accounts we spent about $1,900, got 8,540 impressions, 270 clicks, AT AN AVERAGE COST PER CLICK OF $7.03!

Our Yodle representative says 'it takes time.' If we were buying natural search engine management I would agree. But we are ostensibly paying for PAID SEARCH. Where is our money going?

Yodle represented that our only cost would be less than $75 a month and a one-time set up fee, with NO MENTION OF CLICK MARK-UP.

Our only comment at this point is that they mislead, are dishonest, and can be best categorized as PREDATORY CRIMINALS. SMALL BUSINESS BEWARE!
     
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Court Cunningham on 05/18/2009:
Thank you for your post on this subject. Yodle is committed to driving as many online leads for our clients as possible. I would like to talk to you about how to get your program back on track and to live up to our commitment. If we cannot, then of course we should part ways. We have thousands of happy customers and I would like for you to be one of them. Please contact me at info@yodle.com, so that we can resolve this directly and quickly. We have only one mission, driving more leads at a reasonable price for our clients. We only succeed when you succeed. We have in the past and will continue to adjust our tactics to ensure we succeed in this mission. Thank you, Court Cunningham CEO Yodle.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Total scam-Stay away from Yodle
Posted by on
Rating: 1/51
Stay far away from Yodle. They will promise you the world and you will get nothing. I am very sorry I did this. My advice to anyone is to Google search reviews for a company before you make a $1100 mistake that I did. Do you homework/// I didn't and I am very sorry.
     
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At Your Service on 01/18/2013:
What exactly is Yodle and what was your problem(s) with them?
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Scam
Posted by on
I too was scammed by Yodle. I was given the whole spiel on their advertisement and it sounded great. I normally do a google search on companies for scams, but they did not want me to get off the phone and said this was a one time offer. I gave an initial authorized payment of $74 to build my web site and they would contact me when it was done so I can proof read it. Three weeks later not a word from them but I found they charged my account $1,500.00 more! Called them several times and the person I needed to talk to was not available. I did not authorize this amount. I had to call my bank and dispute it and close my account. They need to be taken down.
     
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This Company Is Pure Fraud
Posted by on
DENVER, COLORADO -- I don't think there is anything good about his company. I think it was created with the intent to defraud thousands of people. I filled out what I thought was an online inquiry form on their website and the next thing I knew they were charging my credit card. I had not been contacted about their services and they charged my CC. I contacted them and let them know that I did not want their services and was not interested in ever doing business with Yodle. A month later they charged my card again. I cancelled my card. I am filing charges with New York Attorney General.

I have not read one positive review about his company that was not an employee of Yodle.
     
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madconsumer on 05/04/2009:
how did they get your credit card info? did you eneter in during the survey? are you sure it was a survey??
Court Cunningham on 05/18/2009:
Thank you for your post. Yodle is committed to being the best and most trusted provider of local online advertising to our thousands of customers around the country. Please email info@yodle.com, so that we may resolve this issue immediately.

In addition, here are the details of why your credit card was charged:

Yodle offers a free trial with the requirement of a credit card to validate the identity of the business owner. As is standard practice for other free trials, we do a credit card check and charge a small amount on the card, which we then immediately remove once it goes through. This charge often shows up briefly on web statements. My apologize that this was not explained on our Web site, but this is in no way intended to be an actual charge on your credit card.

About Yodle:
Yodle has 300 employees in 5 offices around the country, over 5000 clients and is one of very few companies that is an Authorized Reseller of Google - http://www.google.com/intl/en/adwords/reseller/yodle.html. You can also view what some of our customers have to say about our service here - customers here - http://www.yodle.com/whyyodle/dentist/.
Anonymous on 05/18/2009:
Court Cunningham... you have failed to respond to the part of the complaint that stated that a charge was posted to the credit card ONE MONTH LATER! Why don't you respond to the complain appropriately and remove the spam portion of your post (ie. the last paragraph!)
MSCANTBEWRONG on 05/18/2009:
Another thing CC...how is it a "free" trial period but you still have to make a "small" charge on a person's credit card. That's not a free trial. Anything that states free trial but wants my credit card info, I avoid like the plague.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Total Ripoff. Renewed Program Without My Permission
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- Had signed up for a 3 month trial. Nothing, nothing, nothing came of little marketing they did and no conversations with representative Had no intention of renewing and did not authorize any additional credit card charges. They put through an additional charge on their own.

Have seen many 4 and 5 star reviews and can only think that they are having their employee's relatives give positive reviews, otherwise cannot understand how anyone would think positively of this wretched company.
     
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StarStarStarStarStar
Great Customer Service
Posted by on
Rating: 5/51
NEW YORK, NEW YORK -- I have had a great experience with Yodle and my business has benefited from their turnkey solutions. Every month the service pays for itself because we have gotten so many new patients. The dashboard component is extremely helpful in keeping me informed on what is happening with my account and prospective clients.
     
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rock on 10/24/2012:
Sure they do. LMAO
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