Z Gallerie - Page 3

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1.1 out of 5, based on 9 ratings and
26 reviews & complaints.

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My Experience
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DALLAS, TEXAS -- I was very excited to find Z Gallerie. They had beautiful furniture at great prices. I found the perfect dining room table (Bach table) and paid cash in the store for it. I was told it was backordered for 8 weeks. That was fine. I ordered it June 22. Eight weeks went by and no phone call. I called customer service and they told me to keep waiting. I waited. No phone call. I called back and by the time they had figured out what had happened it had been about ten weeks. (estimate) They told me it had arrived but one of the legs was broken so I would have to wait for a new table. And it was still backordered. I really liked the table so I decided to wait. I thought I should get the next available, but I guess I went back to the bottom of the list of people waiting for this table because it took so long to finally get it. After being told the wrong time over and over, I finally got a call from the delivery company. I was ecstatic! The delivery company came to my house on time and everything, but when they were assembling the table they realized Z Gallerie had sent the wrong henges. They told me they could still put it together and it would be OK as long as I was careful with it. They ordered new henges and left. The next day I barely touched the table and it collapsed on me knocking me down. I couldn't move and had to immediately get to the doctor. 300 dollars later and lots of hydrocodone, I called customer service. They told me new henges were on the way and it would take 5-7 business days for a service technician to come out after I received them. They also told me after everything was said and done they would partially compensate me. My henges came and they were wrong again. I called customer service and they decided to send out two more sets, they said one of them had to be right. When the delivery guys came out to assemble my table, none of the henges fit. They told me the table was defective. Customer service informed me the table was still backordered and I would have to wait. I asked what the compensation would be and they told me they would give me a gift certificate for 80 dollars, disgusted and insulted I hung up. I called my dad in Houston. He was furious. He called the general manager of the store and to this day I am still trying to get my table. I don't when I will get it. It has been over 17 weeks since I ordered it. I love the furniture, but I must admit the customer service is horrible.
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User Replies:
Skye on 11/04/2006:
Why are people always looking for compensation?? My husband and I bought a gorgeous dinning room set this past March. The table came, and had big crack in it. They told us, we would have a new one delivered the following week. Well the second table came, and it was also damaged. So we told them take it all away. We waited a couple of weeks, went back to the store we had purchased this from and found an even nicer set, more money, but worth it. I never even considered asking for compensation. You were lucky they offered you the 80 bucks, and you hand up on them. What did you want?? The furniture for free? Things happen, part of life. Stop sweating the small stuff!
Skye on 11/04/2006:
That should read "hang up on them".
Anonymous on 11/05/2006:
compensation - This is how the English Metaphysical poet Francis Quarles (1592 ~ 1644) describes compensation: “As there is no worldly gain without some loss, so there is no worldly loss without some gain. If thou hast lost thy wealth, thou hast lost some trouble with it. If thou art degraded from thy honor, thou art likewise freed from the stroke of envy. If sickness hast blurred thy beauty, it hath delivered thee from pride. Set the allowance against the loss and thou shalt find no loss great.”
Jop on 11/05/2006:
yeah, well even so, it would not be small stuff to me.
Skye on 11/05/2006:
It is small stuff. Imagine you have a small child in the hospital, that is waiting for an organ transplant. Don't you think that takes priority over some stupid furniture?? Furniture you can replace, but not a child. So waiting for furniture and getting all bent out of shape, is sweating the small stuff!!!
Skye on 11/05/2006:
You also should have taken the 80 bucks. Get yourself a nice lamp.
LKL on 01/23/2007:
Z Gallerie is horrible. $80 for compensation is a joke. I would have slammed the phone down too. Skye Aubrey is an idiot for comparing it to a child in the hospital. ??? She probably works for the company. What a joke.
You should be able to expect decent service from a company that services people nation-wide especially when you're spending a lot of money. I would be fired from my job if I ever handled people the way they do. What ever happened to communication??? They are scammers.
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Unhappy With Customer Service
Posted by on
Don't ever order anything from Z Gallerie! Their customer service is horrible! I ordered a full size couch; correct size listed on my receipt from the Tucson AZ store. I received an incorrect size couch (loveseat) after 2 months of waiting and had to wait over two more months for the original couch. They could not offer me any discount if I wanted to keep the loveseat other than the 10% that they were already offering on furniture over 500.00. In essence they choose to have one really upset customer instead of trying to make things right. If you left a piece of furniture in their warehouse for 2 months be sure they would charge you a pretty penny, but they don't care if you get your order after waiting 5 months while you are storing the incorrect piece. I am curious why they couldn't offer me a deeper discount on the loveseat since we used it for 2 months (under there direction) and it would have to be considered used furniture. I can only speculate that they are going to try to re-sell this loveseat for the full price to an unsuspecting buyer. They also have no policy regarding incorrect orders in any of the paper work; I barely received an apology for the mistake.

The Tucson store workers although pleasant were not helpful, and do not return phone calls quickly. I must have called at least 6 times and received one call in return. This whole process was a huge hassle and I will never buy anything from this store or company again. Save yourself the hassle and don't even walk in the door!
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Inept Sales Rep! Horrible Customer Service!
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SAVANNAH, GEORGIA -- We special ordered a sofa and chair from the Z Gallerie in Atlanta (cost of $2000). We drove 4 hours to Atlanta from Savannah, to special order the Mammoth sofa and chair. We chose a tan/beige/light brown color from the swatches shown us by the sales rep, and were told that it would take up to 10 weeks for the sofa and chair to be delivered. We said fine. When the sofa and chair were delivered, they were the wrong color. It turns out we were shown the wrong swatches at the store, but of course, no one would own up to that. What makes it worse is that I had asked the store to send me the swatches 3x after we got back to Savannah, just to be sure we really wanted the color we ordered. The swatches arrived the same day the sofa and set were delivered, and of course they were nothing like what we were shown at the store. Also, what good was it when we got them the same day the couch was delivered?

Now, the clincher. Z Gallerie are saying that we have to pay a restocking fee of $430 AND a delivery fee of $315, for them to take back and replace the sofa and chair. How crazy is that??? Turns out that we were misquoted the delivery fee by the same sales rep!! Go figure. I mean, if we had known it would cost $315 to deliver (because we were out of the 'normal delivery zone'), we would definitely have thought twice about buying from them, regardless of how nice their furniture is!

We are still waiting for this mess to be resolved. Wish us luck.
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Z Galleire Customer Disservice
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CONNECTICUT -- Z Gallerie Website

This started the first week in January 2007.

We ordered the Casablanca bedroom set which was the bed, men’s dresser, nightstand and women’s dresser. Total cost - $5074.00

The women’s dresser was a special order that we were informed would take 4 weeks to come in. Then everything would be shipped by freight and delivered inside within 3 to 4 weeks.

8 weeks went by without a single message from Z Gallerie. I emailed the service rep that I ordered the furniture from and he relayed me to their customer disservice department.

First they acted surprised that I did not have my furniture! They said they would look into it with the shipping company and call me back. I had to call them back the next day as they never called me.

I could not get through to the person assigned to my problem so I called the salesperson I started with. He then got me the name of the shipping company and their number.

I then had to call and find out on my own, that for unknown reasons my shipment was delayed by 1 week and they were now “finding” my furniture.

A day later I call again and they have found it and are shipping it to another shipping company in my state. Once there, I would receive a call for delivery. I was told this would happen in 1 week.

The week came and went with no call. The end of the next week I called their customer disservice center played phone tag for 2 days and then was told that the ladies dresser was damaged.

Of course this is the only piece that was a custom order and took 4 weeks just for them to get…

I have heard nothing but – I’m sorry, yes, you are right sir, I’m sorry sir and so on from this group. Their customer service is nonexistent and their shipping company is incompetent.

We are now 3 months out with no bedroom set and I have cancelled the order. When I asked when I would get my money I was told that accounting would have to take care of that on Monday.

I guess they don’t work on Friday’s.

I can only pray that it won’t take 3 months to get a refund but I have a bad feeling that I’ll be spending many long hours on the phone with their customer disservice department…
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Z Gallerie Horrible Service
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SHERMAN OAKS, CALIFORNIA -- Zgallerie/Sherman Oaks, California
Back in August 2006, I ordered a couch from ZGallerie (at the Sherman Oaks store in CA, if that matters). They told me it would take 8 weeks maximum for delivery because it was a special order. It is now January 2007 and I still have not received the couch. They have not contacted me ONCE! I've had to call and find out where my couch is each time. They blame the manufacturer and keep pushing me off. They offered to ship my other merchandise which included a side chair with no shipping charges. After missing two hours of work, the chair was delivered damaged and had to be sent back. The response, "sorry for you inconvenience." That's it. They are absolutely horrible.
They also lied to me about giving me $250 credit toward the side chair due to my late arriving couch.
Additionally, they were aware of the problems with the manufacturer back in May ’06 but neglected to take action therefore causing over 200 orders to be back-ordered. (the customer svc rep let this slip while I was asking her why this was taking so long.) That is probably why she lied about giving me $250 toward the side chair --- to shut me up.
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ickflorida on 11/24/2008:
Don't buy from Z Gallerie. One Word... HORRIBLE! And I can promise you they don't care about you once they have your money.

We ordered two Large Planters Buffet's from Z Gallerie which we understood would need to be delivered and would take 2-3 weeks. On August 20 (2 weeks later)one of the two was delivered - and was broken. The delivery company had no idea it was two to begin with. We refused the one item and they left. Now the fun really began.

Z Gallerie made no follow-up contact with us. Finally, late August, I contacted Customer Service and they said they would need to re-order the items and that would take 6-8 weeks. We decided to wait.
On October 13th, two buffet's were delivered. Again, one was broken. We kept the other one.
Weeks went by - no follow-up, no calls.
On October 30th, I contacted customer service. They indicated they had no more and did not have a projected delivery date. I requested a refund on the second item.
November 5th - I contacted Customer Service again because no refund had been processed. Not only that, she had no record of our issue. I communicated all of it again and she indicated she would issue a refund immediately.
November 19 - Z Gallerie called and spoke with my wife. They were waiting on the return of the broken item - which we never received.
November 24 - I contacted Customer Service today to find out what was happening. They are waiting for their delivery company to confirm that we had denied the second piece and that they still had it. They would not refund our money until that was completed.

I'm absolutely furious. They've had our payment since August 9th ... 3 MONTHS and no resolution. I've spent countless hours on the phone recording our progress (or lack of) and trying to be calm and patient. We get nowhere.

I've filed a dispute through our credit card company and I'm looking for every conceivable online forum to share my absolute dismay about this company and their service. Nobody seems to care at all.

Don't buy from Z Gallerie. They need to go out of business.
igv on 12/02/2011:
There should be a class action lawsuit against ZGallerie. Yes, they lead in having the worst customer service. I could live with that and never shop there again; but they fail and refuse to issue refunds and hold on to people's money unles you open up a dispute or litigate. These people are crooks and it is no wonder that they filed for bankruptcy. Must be looking to cook the books. Give us our $$$$ back ZGallerie.
Cynthia Mahlberg on 02/10/2014:
I too am having the run around. It is clear that there is a problem and they don't deal honestly. Without spending more wasted time explaining, if someone has a solution to getting money back, let me know.
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Horrible Customer service and response
Posted by on
CARMEL, INDIANA -- Received a cracked buffet table after waiting 5 weeks for it. Now they want to charge another delivery fee for the other one they are sending me that will take another 7 weeks to receive. Never again will I do business with this company again. I am going to tell the world!!!!! Horrible service and the corporate office couldn't care less about it as well.
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