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Chrysler Complaint - Not Fixing Recalls - Dodge Journey
Dodge Journey - Complaint
On June 22 2011 I get a recall paper for parts on my car. It tells me that I can't get car fixed until after July 15 2011. I take it to dealership and they don't have parts. No dealership in 50 mile radius has parts. Call Chrysler they say they don't know when parts will be ready. I told them that on June 26th I was going down 367 at 75 mph and car just shut itself off. It is not safe for this to happen with my kids in the car. They say just wait til we get parts but we don't know when that will be. They will not help. I'm frustrated, and concerned about driving with my kids in the car. Luckily the day they this happened no one was near me and I could get to side of road without incident. I may not be lucky next time.
I need my car fixed. This is the 2nd recall I have had on this car and I have had it less than one year.
I need my car fixed. This is the 2nd recall I have had on this car and I have had it less than one year.
Comments:
Posted by trmn8r on 2011-07-18:
What year vehicle is it, and which recall?
Posted by Whiteduck on 2011-07-19:
It's not unusual for parts to not be available right after a recall is started. Sometimes it takes a while to ramp up the processes for making that particular part. If it's dangerous, they generally tell you not to drive the car. Which isn't at all helpful, but pretty much the SOP of the business. You could probably write this post about all the manufacturers.
Posted by Ponie on 2011-07-19:
I agree, Whiteduck. It takes time to get these parts into the system.
'It is not safe for this to happen with my kids in the car.' Which? The car shutting down or driving at 75MPH?
'It is not safe for this to happen with my kids in the car.' Which? The car shutting down or driving at 75MPH?
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