Allegiant Air Lines - Plan For A Vacation And They Destroy The Trip Before Taken
Airline Tickets - Complaint
LEXINGTON, KENTUCKY -- I am extremely upset with Allegiant Airlines. we purchase plane tickets for August 2012 for a girls vacation. Upon my surprise allegiant has announce on TV and radio that they will no longer provide air service from Lexington, ky to Las Vegas effective April 2012. No one from the airline has bother to contact the group to inform us we do not have travel arraingements.
I contacted allegiant today and spoke with Rose at the airlines all she could say they were sorry and would credit our airline tickets back to our charge accounts. Being extremely upset I ask how in the world could she be sorry since I was inform by the news on a drive home. why wasn't we informed before the world knew. Where was I going to be able to purchase tickets for the price we paid.
I had invited two friends to come and I had purchased the tickets. I have also paid for a show which cannot be reimbursed. How were they going to handle that part. Again, they were sorry. I stated you weren't sorry when I accidently hit the process button and I had to pay an additional $100 to correct my error.
She stated I should have purchase the insurance I told her they should have purchase insurance to cover my flight. Ask to speak to a supervisor and she stated no on there. At five o'clock the is no manager avaliable. I find this hard to believe. I ask to have a manager to contact me and she said they may or probably will send an email. I stated didn't want an email that is a cowards way out I want to speak to someone. Stated we maybe able to fly out of Owensboro which is at least a 3 hour drive.
Will they reimburse us for extra travel expenses. For a low cost airline you don't respect the people you serve. You got a better offer for you planes and dropped the people who have scheduled trips for the summer. Do you really think we can find a plane ticket for the same price when it was announce gas will probably go to $5.00 a gallon. We deserve a fair deal. If I had known we would have never made plans. This was less than 30 days ago and you had to know of the deal you made much longer than that time. Two travelers have a hard enough time to save to get to go on the vacation. I would like some one to contact me in person. I can be reasonable and I expect the airline to hold their end of the bargain