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Greyhound Bus Lines - Over-booked
Complaint
Review by porterrachel5 on 2012-03-15
Rating: 
LARAMIE, WYOMING -- Twice my daughter has tried to ride Greyhound from Laramie, WY, and both times they have turned her away and told her the bus was full and she would have to catch the next one, even though she had bought her ticket way in advance. They also said she cannot get refunded for the money she spent. And the later bus was at 3:30 am. Yesterday, when it happened, I had already driven 2 hours to Rock Springs to pick her and her boyfriend up, when she called and said they had over-booked, and would have to catch the early morning bus. She is on spring break, and can only spend a couple days at home, so I ended up driving another 3 hours to pick them up and bring them back home. Like everyone else, they work hard for their money, and Greyhound doesn't give a crap about stealing their money, and telling them in a sense, "too bad". It's just not right.
Comments:
Posted by Skye on 2012-03-15:
She can request her refund on line at:
http://www.greyhound.com/en/RefundsAndExchangesRequest.aspx
http://www.greyhound.com/en/RefundsAndExchangesRequest.aspx
Posted by Skye on 2012-03-15:
Actually, she must request her refund in writing. She must also include some information on her ticket, in order for them to process her refund.
Posted by ticia232 on 2012-03-15:
Greyhound works on a first come, first on the bus basis. I know because I was a person who didn't make it onto the bus. I asked about other options since the bus they changed my ticket to one that had a stop and wouldn't make it to my town until almost 20 hours later, and the rep told me that if I lined up early enough for the next bus to my town I could get on it. I did get on it with no problems.
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