Autoeurope.com - Terrible service and without a car
Car Rental in Germany - Complaint
WASHINGTON -- Well- think twice about this company. They took my order, claimed it could be cancelled or modified as long as there was a 72 hour notice. My flight was changed to a later hour in the day, and I would not be able to pick the car up on the original date. I called and requested to pick it up the following day. The customer representative to me it was not a problem. I asked if I could have a credit for the unused day, they told me to just change the pick up date because the costs went up for the other days I was going to keep it. That seemed fair.
Then I went to pick it up on the new date. Guess what, Auto Europe did not change my reservation. The car company rented the car as they thought I was a no-show. There were no other cars available at any class. But then I remembered, no worries, customer service will help me, right? HELL NO. Called, they were closed (American Company which does not stay open to help during Europe business hours when the car companies are open). I called the number to make a reservation and explained myself. The guy told me there was no mention of my change in the system, there was nothing I could do to until business hours. He suggested I call customer service when I got back. Seriously? Stuck in a country with no car, and they charged me. RIP-OFF. Thank god Visa will credit me back.