Publix - Place Order for Calypso Crunch Cookies
NORTH AUGUSTA, SOUTH CAROLINA -- I had place an order for Publix delicious calypso crunch cookies on 10/9/12 for a baby shower event for the following Friday. The order was place that day by a female employee. The following day there had been changes with my work schedule that wouldn't allow me to pick up the order.
I call Publix back Wednesday to see if I could move my order from Friday to Thursday. The employee was nice and he insured me that it wouldn't be a problem to move the order a day ahead. I arrived at Publix Thursday afternoon close to 5 because that's the time I had given to pick the order up. The male employee didn't take long at all to assist me. He look for my order and there was no order for my cookies!!!I was so hurt because I promise everyone I will bring these for the babyshower. What made my experience so amazing Mrs Collins and the male employee in the bakery area went way beyond to make sure I was happy before I left the store. They had both offer to bake the cookies plus had given me their secure apologies. I didn't want them to bake the cookies only because it would have taken an hour for them to be ready. They had these beautiful petite fours in the bakery. Mrs Collins offer me to taste one of them. They were really good. Mrs Collins prepare petite fours for me in a nice clear tray to take to the babyshower.
I would definitely return back to store because of great secure customer service.