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Never Buy Feather River Doors
Fiberglass Doors - Complaint
Review by Thomas32828 on 2012-10-17
Rating: 
We bought our Feather River Door through Home Depot and the warranty said it was manufactured by Trinty International. They tell us they don't sell doors in Florida. We called Home Depot who contacted Masonite who sells the door, so I am assuming it is a Home Depot product made by various manufacturers.
The two supposed warranties don't match. Masonite warranty that the customer service doesn't match what came with the door. They told the Home Depot customer service people here in Orlando that they would honor the warranty and repair the door, and they tell us they won't.
They don't honor their warranty. Their customer service people are rude.
It has taken over three weeks to resolve the problem that still isn't fixed.
I asked the customer service person for parts number to repair the door, and they have never given me the parts number to order or how to order the parts after three attempts. They just tell to go to the store.
Moral of the story is go with Anderson or another brand name company but stay away from Masonite and Feather River Doors.
The two supposed warranties don't match. Masonite warranty that the customer service doesn't match what came with the door. They told the Home Depot customer service people here in Orlando that they would honor the warranty and repair the door, and they tell us they won't.
They don't honor their warranty. Their customer service people are rude.
It has taken over three weeks to resolve the problem that still isn't fixed.
I asked the customer service person for parts number to repair the door, and they have never given me the parts number to order or how to order the parts after three attempts. They just tell to go to the store.
Moral of the story is go with Anderson or another brand name company but stay away from Masonite and Feather River Doors.
Company Response:
Hi, This is Bobbi from Feather River Door Customer Service. We’re sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you.
Comments:
Posted by Katie Shuford on 2012-10-23:
Hey - Just curious, which Home Depot did you buy from?
Thanks.
~Katie
Thanks.
~Katie
Posted by Masonite.Doors on 2012-10-23:
Thomas - My name is JoAnna and I am with Masonite Doors at our corporate office in Tampa, FL. I would like to help resolve your situation and clear up any confusion on your warranty. Masonite does sell doors in the Florida Home Depots through the Special Order program. If you bought a stock door (off the shelf), then it is either a Feather River door (Fiberglass) or Jeld-Wen door (Steel). If you could email me your purchase information at MasoniteDoors@masonite.com, then I would be happy to look up your order to see if it is a Masonite door and make sure that the right people follow up with you. Thank you, JoAnna
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