Never Buy Feather River Doors
Fiberglass Doors - Complaint
We bought our Feather River Door through Home Depot and the warranty said it was manufactured by Trinty International. They tell us they don't sell doors in Florida. We called Home Depot who contacted Masonite who sells the door, so I am assuming it is a Home Depot product made by various manufacturers.
The two supposed warranties don't match. Masonite warranty that the customer service doesn't match what came with the door. They told the Home Depot customer service people here in Orlando that they would honor the warranty and repair the door, and they tell us they won't.
They don't honor their warranty. Their customer service people are rude.
It has taken over three weeks to resolve the problem that still isn't fixed.
I asked the customer service person for parts number to repair the door, and they have never given me the parts number to order or how to order the parts after three attempts. They just tell to go to the store.
Moral of the story is go with Anderson or another brand name company but stay away from Masonite and Feather River Doors.