Slumberland - Defective Product
Lift Chair - Complaint
LINCOLN, NEBRASKA -- I ordered this chair through Slumberland Online in November. It was delivered to my mother in Nebraska City, Nebraska in early December. She is 82 years old, suffers from spinal stenosis and osteoarthritis and fibromyalgia and is home-bound. From the time the chair was delivered she has had problems with it. The cushioning in the chair back has collapsed at the bottom, and the cushioning at the top of the chair back is assymetrical and obviously defective.
I visited her in January, and after seeing first hand the issues with the chair, I made a trip to the Slumberland store in Lincoln, Nebraska, the closest to her home. I was told by the manager that it was beyond thirty days so no return or refund or exchange was possible, but that I could contact Slumberland about warranty service. I did that, and in early February a technician visited my mother's home and told her that he could not fix the chair because he was out of the material necessary to make the repair because he had recently done several similar repairs to the same brand and model chair.
A week or so later my mother received a call from Slumberland customer service informing her that the technician had fixed the problem and her warranty claim was being closed (claim # SL690804 at Slumberland). My mother told the customer service representative that in fact no work had been performed because the technician told her he did not have the necessary material. My mother then received a second call a few days later disputing her account and asserting that the claim was being closed.
Needless to say, we are not satisfied with the quality of the merchandise or the serivce provided by the merchant. We are sharing this information with the Better Business Bureau of Nebraska and the office of the attorney general of Nebraska.