Value City Furniture - Bed warranties
INDIANAPOLIS, INDIANA -- We purchased two twin bed mattresses from Value City Furniture and the sales representative NEGLECTED to tell us that YES we had a sleep comfort warranty, but they won't credit us for the purchase - just in store credits. That changes EVERYTHING when you are pricing mattresses!!! Would not have bought from this store if we knew this - other stores we shopped DO NOT do this!!! The bed worked for my husband, but not for me. Unfortunately we bought the most expensive bed they had and now are STUCK with the beds. In store credit is of no value as we will NEVER be going back. They are recommending that we start all over and try to find a bed that works for both of us. Truth is - that's what we tried to do originally - the whole reason we got split twin beds so we could have choices. We do not want a 13" mattress beside an 11" mattress - would look terrible.
Great customer service - "Sorry, we know you tried to get two twins to resolve two different sleep issues (2 twins/King), but pick another one and yes, you won't get your money back so you can just buy more furniture here. Not a good way to Win customers!!!! Why would anyone buy beds here when the sleep warranty doesn't help resolve the money differences in the end. Your purchase price is FINAL!