Rite Aid - The manager treated me as a beggar!
FOREST HILLS, NEW YORK -- I just got my Rite Aid wellness card few months ago and just earned 250points, which is a 10% shopping pass last week. The Edge saving cream was on the flier last week and I used the pass to purchase them. An Edge saving cream original price is $3.69 and it has a $2 off coupon in the store ad. I bought 7, which supposed to be $3.69 X 10% off -$2 coupon= $1.32 each (and 0.37 off per shaving cream). After the cashier scanned my coupons and 10% shopping pass, I got my receipt and about the leave the store. I saw that 10% discount was not applied. I asked the cashier and she agreed with me, so she asked the manager to come. The manager looked at the receipt, insisted that I got my 10% off, because the bottom of the receipt shows "Your BONUS saving": 80cents (which I believe it's the chocolate discount, I got 2 Twix, original price is 99 cents and on sale is 59 cents). She insisted and walked away. The cashier looked at me because she understood the situation but she has no authority to fix the problem. I stood next to the counter......what the....? The manager walked back 10 sec later, still insisted that each shaving cream would only get $0.17 cents discount (because 3.69-$2 coupon= 1.69, and 10% applies to $1.69, not $3.69). I was like ok, if what you said was right, I would get more than 80 cents off, she did the math, 0.17*7=$1.19. Then she said ok, 30 cents different, you know what, I have a quarter in my pocket, let me give it to you.
Did she treat me as a beggar?
I screamed and said "I don't want YOUR money!" She even asked "Why...that solves the problem." I repeated myself firmly. She said "call the number on the back of the Rite Aid card." I left the store with anger and disappointment. I seriously wonder how could she become a manager when a cashier could provide better customer service than her.
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