Fed-Ex - Clean Air Health Equipment Boxes Separated
Delivery Service - Complaint
GRAND FORKS, NORTH DAKOTA -- I had been expecting 1 package (or so I thought) from a Air Filter company. A friend in town was accepting and signing the delivery slip for me at his residence because the apartment building that I live in is not set-up for deliveries of any kind. The reason I was getting the clean -air unit is because I was becoming very ill from the second-hand smoke coming into my apartment from other apartments. "Time was of the essence" so to speak because I was becoming more and mire ill by the minute, with my respiratory system fully compromised and my asthma flaring up big time. On the day of the delivery, one box was delivered to my friend for which he accepted and signed for; but, upon viewing the tracking documents it seemed that there had been a second package, which contained special filters, that had been sent from the company, along with the first.
To make a long story short, the packages had been separated by Fed-Ex, and they had been sent in different trucks with different drivers. this meant that now it was possible that I would have to wait the entire weekend PLUS the following Monday, due to Fed-Ex delivery services not working on Mondays. This three day hold-up could have meant that I would land up in the hospital. I was able to intercept the second delivery trucks route by making calls to Fed-Ex and my friend was able to pick up the second package at a terminal. Of course, there should have been a message from the company to Fed-Ex to not separate the boxes, but the onus was still on Fed-Ex.