Feather River Door - Expensive Door, Poor Quality and Customer Service Doesn't Stand Behind Their Product.
LACEY TOWNSHIP, NEW JERSEY -- My $4000.00 Fiberglass front door from Feather River and bought at Home Depot has been problem since I have had it installed. The first year the glass and sidelights leaked water with rains. The covers for inside screws didn't fit into the holes either. Had a horrible fix it man come out, very unprofessional, sent by the company. Another couple of rains and water still coming in all over my kitchen floor. Had to put down towels around the door whenever it rained hard. I sent pictures in to company of the door leaking. They sent out another repairman. he replaced frames and showed me that the last repairman never caulked the windows under the frames and that is why water was coming in.
We also discovered that the wood jam is now rotting in places and mold is growing on the bottom of the jam where it had been getting wet forever( over two years now) I have a claim in again but the manager says my door isn't under warranty due to the jam not having been caulked on the outside. The door has been caulked with clear seal from the time it was installed. They don't think that the previous problems caused the damage to the door? Seriously? I have many general contractor clients and construction workers to tell about my complaints on this companies way of handling product defects.
If its not taken care of then I will pass on my experience to them.