CVS - Miserable staff, always unprofessional
POUGHKEEPSIE, NEW YORK -- Today I walked into the nearest CVS just to buy a couple things, when I first walked on the line I noticed the older gentleman in front of me having a hard time hearing the miserable looking cashier (who couldn't make any attempt of speaking louder for the customer to hear) being kind as could be while the cashier wouldn't even look up at him. I then noticed an even linger line of people trying to pick up their photos with a lady trying to get someone's attention for some assistance.
When I eventually got to the front of the line the cashier finally decided to walk over and assist the lady. Why he couldn't get anyone else to come help her? I'm not sure. But when he walked back over to me only to ring up everything I had for being way over the price they should have been (being that many of the items were supposed to be on sale, which I stated only to get a reply that the "sales ended" whatever that's supposed to mean) I then just paid him and grabbed the change without looking, my girlfriend then walked in to the bathroom real quick, while she was I'm their I just straightened out the change I had received in my wallet when I noticed I had only gotten $12 back instead of the $22 I was supposed to receive. While doing this I noticed what appeared to be a customer with some food stained on his shirt staring at me from down the aisle with an angry expression on his face.
I then walked back on line to try and solve the situation with my change, at first the original cashier was hesitant as I expected and then asked for the 12 in my hand back, but then the same guy from the aisle walked up to him asking what he was doing, the original cashier then told him the situation, (still mumbling by the way) and asked him if he should give me the right amount of change the angry manager I now presumed then stated and I quote "No don't give him s%#%" right in front of me. Then grabbed the money and receipts from the day and walked into the office. About 8 minutes later he walked back out with my 12 in hand saying that it was the appropriate amount of money and handed it to me, as I went to show him my receipt he interrupted me raising his voice stating that I was incorrect now that I was over the 12 dollars and just mainly mad about the everything I had just witnessed told him off and walked out.
This was the most unprofessional display of management I have ever witnessed and will never go back to a CVS again. Terrible in all aspects and just disgraceful.