Tracfone - Would be a good company but for the lack of any customer service and support
cust/tech support - Complaint
MIAMI, FLORIDA -- For the person just wanting a cell phone for calls for directions and/or emergency contact, Tracfone coverage for the cost is fine. But when there IS a service/coverage or phone issue, their customer service is anything but customer friendly or focused. They'll easily toss out a fix that when further inquired on for explanation as to how it will fix the problem and if it's even a guaranteed fix or just an expense to try and hope it fixes things, it's admitted what's been suggested is simply the best idea or suggestion they know of and is not a guaranteed fix. But again, this last admission isn't owned until pressed for - so if simply accepting their advice and any additional associated time and expense, it's still a catch-22 as to whether or not you'll just be throwing more money and time away. Their reps are completely untrained, seeming to just grab onto whatever they hear in the customers statement that might be workable into a response. There is no accountability or assurance in what they're stating (and so really no point in calling them or even their existence and pay as "customer reps." They appear to be no more than a bunch of job seekers brought in and told to answer "Tracfone" and offer a name so it appears there's a cust/tech group.
I use them for the cost savings for now - but, for the complete no guarantees / hanging out in the wind experience as a customer when things DO need address by their end, I would not recommend them to anyone if you have a little more to spend for service with actual customer service..