Value City Furniture - Poor Customer Service
Online Sales - Complaint
COLUMBUS, OHIO -- I ordered a daybed with a trundle via Value City Furniture's website for my son's room June 26, 2013. They left me an automated message Saturday July 13th and told me they would deliver the bed to my home Monday July 15th. Since I work and was unable to be at home that day, I called them and asked them for a Saturday delivery (July 20th). I was given another automated message Friday, July 19th, telling me to expect the bed between noon and 2pm the next day.
I called them at 3pm on the 20th because the bed had not arrived. They then informed me that the bed was OUT OF STOCK (even though they had initiated two calls to me to set up delivery), and would not be available until August 8th.
I think it is tremendously poor service to schedule delivery of an item not once, but twice, and then make the homeowner wait for a delivery when the item was not even in stock.
I will be cancelling my order (of course they've already charged my credit card) and will be taking my business elsewhere, for this bed and for all future furniture purchases.